PBCWUD Bill Pay, Login, Phone and Emergency Help
Use this guide like a customer-service shortcut. Pick what you need, use the official route, prepare the right account details, and avoid delays with third-party payments, missing account numbers, past-due balances, or the wrong service provider.
Start Here: What Are You Trying To Do?
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay online |
10-digit account number, 4-digit account ID, service address, payment method. |
Online account registration takes less than 5 minutes when you have both numbers from the top of your bill. |
|
Pay by automated phone |
561-740-4600 or 877-477-1305, option 2 |
Account number and checking/debit/credit payment details. |
PBCWUD says check or debit/credit phone payment is available through the automated system. |
Start, stop or change service |
561-740-4600 or 877-477-1305, option 4 |
Address, ID, proof of residency, checking/routing number if starting by phone. |
Residential customers can start new water service by phone if they are in the PBCWUD service area. |
Find out if PBCWUD serves your address |
Exact property address. |
Palm Beach County has more than 20 water utilities; do this before paying the wrong provider. |
|
Emergency water issue |
561-740-4600, option 1 |
Address, cross street, issue type, time started, safety risk. |
Emergency hotline is available 24/7, including holidays. |
Past due or disconnection risk |
Call customer service before using slow payment methods. |
Balance, due date, notice, confirmation number if paid. |
Past-due balance not paid within 14 calendar days after the billing due date is subject to disconnection without further notice. |
Fast warning: PBCWUD says it is not affiliated with third-party companies such as Western Union or check-cashing stores. Third-party payments may take days to post and can leave the account past due or delinquent.
Official Phone, Address, Hours and Service Area
Account / billing phone
Main Customer Service:
561-740-4600
Western Region:
877-477-1305
Call center: Monday-Friday, 7:30 AM-6:00 PM
Walk-in centers
Customer Service Center
9045 Jog Road
Boynton Beach, FL 33472
Western Region Customer Service Center
2976 State Road 15
Belle Glade, FL 33430
Lobby: Monday-Friday, 8:00 AM-5:00 PM
Mailing / service area
Mailing address:
P.O. Box 24740
West Palm Beach, FL 33416
Service area: central and south-central unincorporated Palm Beach County plus western communities.
Provider check: PBCWUD is the largest water utility serving more than 600,000 residents in unincorporated Palm Beach County, but the county has more than 20 water utilities. Use the official provider map if you are in Boca Raton, Delray Beach, West Palm Beach, Riviera Beach, Lake Worth Beach, Wellington, Royal Palm Beach, Belle Glade, Pahokee, South Bay or another municipality.
Pay Bill or Log In: Exact Steps
Find two numbers on your bill
For online registration, use the 10-digit PBCWUD account number and the 4-digit PBCWUD account ID located at the top of the bill.
Open the official eBill portal
Go to ebill.pbcwater.com. Use it to view balance, pay, register, manage paperless billing, or access account alerts.
Pick the payment method by urgency
Online and phone routes are better for faster action. Mail, bank bill pay and third-party routes can post slower, especially near a due date or disconnection deadline.
Save proof
Keep the confirmation number, payment date, amount, last four digits, email receipt, and a screenshot if the account is past due or the portal gives an error.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Online card / account |
Use pbcwater.com / eBill portal. Accepted cards listed: MasterCard, Visa, Discover, American Express. |
Most bill-pay and login searches. |
Have 10-digit account number and 4-digit account ID ready for registration. |
Automatic debit |
Sign up by logging into your online account or return the Automatic Debit Form to PBCWUD. |
Customers who want recurring monthly payment. |
Do not assume enrollment is active until confirmed. |
Phone payment |
Call 561-740-4600 or 877-477-1305 and select option 2. |
Automated 24/7 one-time payment. |
For starting service by phone, PBCWUD says credit card payments are not accepted over the phone; have checking/routing details. |
Mail |
Use the pre-addressed return envelope with the proper bill portion. |
Normal bills with enough mailing time. |
Do not send cash. Do not use tape or staples with payment. |
Bank bill pay |
Set up through your bank and provide your 10-digit account number. |
Customers who already use bank e-pay. |
Posting time depends on bank process; not ideal near cutoff. |
In person |
Cash, card, money order or check at Boynton Beach or Belle Glade centers. |
Customers needing in-person help or receipt. |
Lobby hours are Monday-Friday, 8:00 AM-5:00 PM, excluding holidays. |
Dropbox |
Check or money order only. Transactions received before 9:00 AM are credited same business day. |
After-hours check/money-order drop-off. |
Never put cash in a drop box. |
Drop Boxes and In-Person Locations
Use this when the searcher wants “near me” payment help. For drop boxes, use check or money order only. No cash.
Location |
Address |
Use for |
Payment note |
|---|---|---|---|
PBCWUD Customer Service Center |
9045 Jog Road, Boynton Beach, FL 33472 |
Walk-in payment, account help, forms, service questions. |
Cash, card, money order or check inside; drop box check/money order only. |
Western Region Customer Service Center |
2976 State Road 15, Belle Glade, FL 33430 |
Western communities, account help, walk-in payment, drop box. |
Also listed as Glades Office Building. |
Palm Beach County Main Library |
3650 Summit Boulevard, West Palm Beach, FL |
Dropbox payment. |
Check or money order only. |
Palm Beach County West Boca Branch Library |
18685 State Road 7, Boca Raton, FL |
Dropbox payment. |
Useful for west Boca-area customers. |
Belle Glade City Hall |
110 Dr. Martin Luther King Jr. Blvd West, Belle Glade, FL |
Dropbox payment. |
Check or money order only. |
City of South Bay |
335 SW 2nd Avenue, South Bay, FL |
Dropbox payment. |
Use account number on payment. |
City of Pahokee |
207 Bacom Point Road, Pahokee, FL |
Dropbox payment. |
Do not use for cash. |
Emergency, Leak, No Water or Service Problem
24/7 emergency
Call: 561-740-4600, option 1
Use for urgent water service, line, pressure, outage or safety issues.
Lines need flushing?
During pipeline or chlorine flush issues, PBCWUD says to contact customer service at 561-740-4600 option 1 so lines may be flushed.
Homeowner side
PBCWUD is responsible for the meter box and street-side pipes. Homeowners are responsible for house-side pipes from the meter box to the building.
Problem |
What to say |
Have ready |
|---|---|---|
No water / very low pressure |
“My property at [address] has no water/low pressure. It started at [time].” |
Account number, service address, whether neighbors are affected, visible work nearby. |
Water main break / street leak |
“Water is flowing/bubbling at [cross street or address].” |
Nearest landmark, lane blockage, pavement damage, photos only if safe. |
Discolored water after flushing |
“Water changed color at [time], affecting [one tap/all taps].” |
Clear-glass photo, tap location, hot/cold affected, whether flushing notice was received. |
High bill / possible leak |
“Usage increased and my normal household pattern has not changed.” |
Bill copy, myAMI usage, irrigation schedule, toilet checks, pool fill or hose use. |
Past-Due Bill, Late Fee and Disconnection Rules
Late fee
Payment must be received by the due date shown on the bill or a late fee may be assessed.
Disconnection risk
If the past-due balance is not paid within 14 calendar days of the billing due date, the account is subject to disconnection without further notice.
Restoration
After the past-due balance is satisfied, restoration may be completed within one business day.
Do this before paying a past-due account: call 561-740-4600 and ask which payment route protects service today. Slow bank bill pay, mail or third-party payment may not post fast enough.
Start, Stop or Change Water Service
Residential start by phone
- Call 561-740-4600 or 877-477-1305, option 4.
- Confirm your address is in the PBCWUD service area.
- Have checking account and routing number ready.
- PBCWUD says no application is needed for eligible new residential phone starts.
Documents to prepare
- Verifiable government-issued ID with photo, signature and valid expiration date.
- Correct property address.
- Proof of residency: closing deed, settlement statement, or lease signed by property owner.
- Non-residential: owner/officer ID and SS4 form with EIN.
Typical new residential costs
- Deposit is based on meter size.
- Most new residential accounts require a $110 deposit.
- Most new residential accounts require a $35 activation fee.
- Deposit must be paid before service starts.
Situation |
What PBCWUD says / what to do |
User tip |
|---|---|---|
Unsure who serves the address |
Use Find Your Provider before opening an account or paying. |
Important in municipal areas and western communities. |
Rental property owner |
A new account will be established in the owner’s name after a vacating tenant’s service termination date. |
Owners may be billed until a new tenant requests service. |
No water use after discontinuance |
Base Facility Fees and Customer Account Fees can continue to accrue, excluding permanent disconnects. |
Ask whether you need discontinuance, transfer, or permanent disconnect. |
Name change |
Name changes can be submitted electronically to customercare@pbcwater.com with required documents. |
Marriage, divorce, legal name change or deceased spouse situations need supporting documents. |
Deposit refund |
Deposit can be credited after closing or after 12 months with good payment history, continuous service, no delinquent turnoffs and no uncollectable payment. |
Deposits do not accrue interest. |
Rates, Bill Calculation and Common Charges
PBCWUD says a typical potable-water bill has a fixed Base Facility Fee and a variable Commodity charge based on actual consumption.
Rate increase
Water, wastewater, reclaimed water and guaranteed revenue fees increased 3.687% effective October 1, 2025.
Single-family base
5/8" x 3/4" single-family base facility fee shown: potable $14.09, wastewater $25.13, combined $39.22.
Usage tiers
Single-family commodity tiers include 0-4, 5-10, 11-25 and over 25 blocks.
Reclaimed water
Residential reclaimed commodity fee shown: $0.36.
Residential item |
Amount shown on official rates page |
Why it matters |
|---|---|---|
Single-family 5/8" x 3/4" base |
Potable water $14.09; wastewater $25.13; combined $39.22. |
Common residential base charge before usage. |
Single-family 1" base |
Potable $32.16; wastewater $57.33; combined $89.49. |
Meter size changes base fees. |
Single-family 0-4 commodity tier |
Potable $2.31; wastewater $2.59; combined $4.90. |
First usage tier for many households. |
Single-family 5-10 tier |
Potable $5.11; wastewater $2.59; combined $7.70. |
Middle use gets more expensive. |
Single-family 11-25 tier |
Potable $9.06; wastewater $0.00; combined $9.06. |
Useful when irrigation or pool filling raises use. |
Single-family over 25 tier |
Potable $10.45; wastewater $0.00; combined $10.45. |
High-use tier often explains large bills. |
Un-metered wastewater |
$38.26. |
May appear for specific wastewater-only arrangements. |
Delinquent fee after disconnect order |
$35 delinquent fee if a disconnect service order has been initiated, even if disconnection has not occurred. |
Paying late can cost more even before water is turned off. |
Official rate links:
High Bill, Leak Alert, Irrigation or Pool Fill
First review activity
PBCWUD says filling an average swimming pool can take up to 20,000 gallons of water, and a hose left running on the lawn can use hundreds of gallons.
Common leak culprits
When household patterns have not changed, PBCWUD points to toilets and irrigation systems as common causes of significant bill increases.
Use myAMI
myAMI lets customers view real-time usage, set text alerts, high-usage alerts, monitor water use while away, and potentially detect leaks sooner.
Check |
What to look for |
Next action |
|---|---|---|
myAMI usage graph |
Continuous overnight use, sudden spikes, weekend irrigation patterns. |
Sign up for myAMI and compare daily/hourly use. |
Toilets |
Silent running, flapper leak, tank refill sound, dye test failure. |
Repair before calling back with a high-bill dispute. |
Irrigation |
Broken heads, zone running too long, rain shutoff failure, leak in underground line. |
Turn off irrigation temporarily and watch myAMI use. |
Meter box access |
Fill, sod, mulch or landscape work burying the meter below grade. |
PBCWUD says yard elevation changes can cause meter-access cost if the meter becomes inaccessible. |
Pool fill |
Recent fill/top-off can create a one-time large usage spike. |
Estimate gallons added before assuming a leak. |
Water Quality, Chlorine Flush, Lead and Service Lines
Water sources
East service area water comes from the Biscayne Aquifer around 150 feet underground. West service area water comes from the Floridan Aquifer around 1,000-1,200 feet underground.
Treatment system
PBCWUD uses wells, five water treatment plants, distribution pipelines, reservoirs, filtration and disinfection before water reaches customers.
Chlorine flush
Twice a year, PBCWUD changes from chloramine to chlorine to clean pipes and maintain water quality. Western service area systems remain on chlorine year-round.
Concern |
What PBCWUD says |
User action |
|---|---|---|
Annual water report |
The Water Quality Report / Consumer Confidence Report is issued annually in late spring and includes previous calendar-year data. |
Use the latest report link before making health or treatment claims. |
Chlorine taste/smell |
Chlorine levels are safe for consumption, but chlorine must be removed from water used for kidney dialysis and aquariums. |
Dialysis and aquarium users should follow equipment/provider instructions. |
Pipeline flushing |
Hydrant flushing moves freshly treated water to distant parts of the network and supports disinfectant levels. |
If issues persist, call 561-740-4600 option 1. |
Lead responsibility |
PBCWUD owns the water main-to-meter side; property owners own the meter-to-building service line and indoor plumbing. |
Use service line inventory map and check older plumbing if concerned. |
Lead protection steps |
Use cold water, flush the tap, clean faucet aerators, make smart repairs, and test water after plumbing work. |
Especially important for older buildings or plumbing repairs. |
Official water quality links:
Need Help Paying a Water Bill?
Water assistance
The county assistance site says water assistance may be available for eligible households and links to Florida Commerce program search.
Before applying
- Past-due utility bill.
- Valid government-issued ID.
- Lease or ownership/residency proof if requested.
- Current email and phone number for reviewer contact.
Application tip: keep checking email and maintain a valid phone number on file. The assistance site says reviewers send important updates and make contact by email.
Reclaimed Water and Conservation Details
Reclaimed water
- Palm Beach County is a leading reclaimed-water supplier in Southeast Florida.
- PBCWUD reclaims about one-third of the wastewater it cleans.
- About 15 million gallons per day of reclaimed water goes to golf courses and lawns.
- Reclaimed pipes are painted purple and are separate from drinking-water lines.
- Reclaimed water is not subject to irrigation restrictions.
Conservation quick wins
- Check faucets, pipes and toilets for leaks.
- Use high-efficiency fixtures.
- Shorten showers by 1 minute to save more than 500 gallons per year.
- Run dishwasher and washing machine only with full loads.
- Water lawn only when needed, early morning or evening.
Holiday Closures and Emergency Reporting
Customer service centers and administration close on listed county holidays. Emergency reporting still uses 561-740-4600 option 1.
2026 holiday closure |
Date shown by PBCWUD |
Emergency reminder |
|---|---|---|
New Year’s Day | Thursday, January 1, 2026 | Call 561-740-4600 option 1. |
Martin Luther King Jr. Day | Monday, January 19, 2026 | Emergency hotline remains available. |
Presidents Day | Monday, February 16, 2026 | Use option 1 for urgent water issues. |
Memorial Day | Monday, May 25, 2026 | Do not wait for lobby reopening if water issue is urgent. |
Juneteenth Day | Friday, June 19, 2026 | Call emergency route. |
Independence Day | Friday, July 3, 2026 | Use emergency option 1. |
Labor Day | Monday, September 7, 2026 | Emergency line available 24/7. |
Thanksgiving | Thursday, November 26 and Friday, November 27, 2026 | Emergency route still active. |
Christmas | Thursday, December 24 and Friday, December 25, 2026 | Call 561-740-4600 option 1. |
Map: Palm Beach County Water Utilities Customer Service Center
Map opens the Boynton Beach Customer Service Center. Use the Belle Glade location table below for the Western Region office.
Office / location |
Address |
Use for |
|---|---|---|
Customer Service Center |
9045 Jog Road, Boynton Beach, FL 33472 |
Walk-in payment, customer service, account help, forms, drop box. |
Western Region Customer Service Center |
2976 State Road 15, Belle Glade, FL 33430 |
Western communities, walk-in customer service, payment, drop box. |
Mailing address |
P.O. Box 24740, West Palm Beach, FL 33416 |
Mail payment using the bill stub/return envelope; do not send cash. |
Main Library drop box |
3650 Summit Boulevard, West Palm Beach, FL |
Check or money order drop box. |
West Boca Branch Library drop box |
18685 State Road 7, Boca Raton, FL |
Check or money order drop box. |
Palm Beach County Water Utilities FAQ
What is the Palm Beach County Water Utilities phone number?
Call 561-740-4600 for the main Customer Service Center. Western Region customers can also call 877-477-1305. For emergencies, call 561-740-4600 and select option 1.
Where do I log in to pay my PBCWUD bill?
Use the official online account portal at ebill.pbcwater.com. To register, have the 10-digit PBCWUD account number and 4-digit account ID from the top of your bill.
Can I pay by phone?
Yes. Use the automated phone system at 561-740-4600 or 877-477-1305 and select option 2 for a one-time payment by check or debit/credit card.
Where are the PBCWUD customer service centers?
The Boynton Beach Customer Service Center is at 9045 Jog Road, Boynton Beach, FL 33472. The Western Region Customer Service Center is at 2976 State Road 15, Belle Glade, FL 33430.
What are the lobby and call center hours?
Walk-in lobby hours are Monday-Friday, 8:00 AM-5:00 PM. Call center hours are Monday-Friday, 7:30 AM-6:00 PM.
How do I start new residential water service?
If the property is in the PBCWUD service area, call 561-740-4600 or 877-477-1305 and select option 4. Have your checking account and routing number ready.
What deposit is required for a new residential account?
PBCWUD says deposit amounts are based on meter size, and most new residential accounts require a $110 deposit plus a $35 account activation fee paid in advance.
What happens if my PBCWUD account is past due?
If the past-due balance is not paid within 14 calendar days of the billing due date, the account is subject to disconnection without further notice. Restoration may be completed within one business day after the past-due balance is satisfied.
Why is my Palm Beach County water bill higher?
Common causes include pool filling, a hose left running, toilet leaks, irrigation leaks, high outdoor use, or a continuous leak shown in myAMI usage. PBCWUD recommends reviewing recent activity first.
Is this the official Palm Beach County Water Utilities website?
No. This is an informational guide. Use the official PBCWUD pages and eBill portal to verify live balance, due date, emergency instructions, service area, fees, rates and account status.
30-Second PBCWUD Checklist
Pay or login: ebill.pbcwater.com → 10-digit account number → 4-digit account ID → confirmation number.
Phone: 561-740-4600 main; 877-477-1305 western; option 2 payment; option 4 start/stop/change; option 1 emergency.
Past due: call before using mail, bank bill pay or third-party payment. Ask which method protects service today.
High bill: check pool fill, hose, toilets, irrigation, myAMI usage and continuous flow alerts.
Not sure provider? use Find Your Provider before paying.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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