Water Utility Management 2026: Bill Pay, Login & Phone

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Water Utility Management • bill pay • login • phone • Savannah office • Georgia service areas

Water Utility Management Bill Pay, Login, Phone and Service Help

Use this guide as a quick action desk for WUM customers: pay the bill, log in, use Quick Pay, call customer care, apply for service, report an emergency, check the service map, understand fees, and handle a high bill without reading through several official pages.

Customer Portal Quick Pay Call 912-352-9339 Emergency Help

Start Here: What Do You Need?

Pay / loginPortal or Quick Pay
Main phone912-352-9339
Toll-free888-352-9339
Office28 Abercorn St, Savannah
Searcher intent
Best official route
Prepare first
Important detail
Pay without logging in
WUM Quick Pay
Account number exactly as shown on the bill, including dashes.
Quick Pay says the account number format may look like 06-5314001955-02.
Log in or register
Customer Portal
Email, password, account number, current bill.
Use the portal for bill details, multi-account management, eBilling, and autopay.
Pay by phone
912-352-9339, then choose payment option
Account number and payment method.
Card payments by phone carry the card processing fee.
Ask about balance / login / bill
CustomerCare@waterga.com or 912-352-9339
Account number, service address, bill copy, payment proof.
Customer Care mailbox is monitored during regular office hours only.
Service outage / major leak
Call WUM office phone; after-hours calls forward to answering service.
Address, cross street, issue type, time started, safety risk.
Restoring service after non-payment is not treated as an emergency.
Apply for water service
Apply For Service
Photo ID, proof of residency, service address.
Applications need two business days for processing after complete submission.
Check if WUM serves an address
Interactive Map
Exact service address.
If the address is outside a shaded service area, WUM may not be your provider.

Payment warning: WUM says its Customer Web Portal is the official online payment portal and warns that third-party payment services such as Doxo are not affiliated with WUM, may charge extra fees, and may delay posting enough to trigger late fees or disconnection.

Official Phone, Address, Hours and Service Area

☎️

Customer Care

Phone: 912-352-9339

Toll-free: 888-352-9339

Email: CustomerCare@waterga.com

🏢

Savannah office

Water Utility Management, LLC
28 Abercorn Street
Savannah, GA 31401

Office hours: Monday-Friday, 8:30 AM-5:00 PM

📬

Mail and forms

Mail payments/forms:
Water Utility Management
P.O. Box 1526
Savannah, GA 31402

Fax: 912-355-4466

Service footprint: WUM describes itself as Georgia’s largest private operator of community water and wastewater systems, headquartered in Savannah since 1970, with permits for 200+ community water systems and 20 wastewater systems.

Service area detail
What it means for customers
What to do next
Southeast Georgia coverage
WUM serves many community systems rather than one citywide utility.
Use the interactive map before applying or paying if you are unsure.
Counties listed by WUM
Atkinson, Brantley, Bryan, Bulloch, Camden, Cook, Chatham, Coffee, Effingham, Glynn, Liberty, Long, Lowndes, McIntosh, Pierce, Ware and Wayne.
Confirm the specific subdivision/system name on your bill or map.
Water and wastewater can differ
Some areas receive WUM drinking water only; some also receive wastewater services.
Check your bi-monthly bill for added wastewater service lines.
System status map
The map uses service status labels such as normal operation, service issues reported, and service interruption reported.
If the map has no update but your address has trouble, call the office.

Bill Pay and Login: Official Steps

Quick Pay

Use when you just need to pay and do not want to log in.

Open Quick Pay

Portal login

Use to view bills, manage accounts, eBilling, auto-pay and account history.

Open Portal

Phone payment

Call 912-352-9339 and choose the payment option.

Have your account number ready.

In-person / drive-thru

28 Abercorn Street, Savannah, GA 31401.

Lobby, pay windows, drive-thru and drop box are noted by WUM.

Check the account number first

For Quick Pay, enter the account number exactly as shown on your bill, including dashes. Do not use only the service address unless the official portal offers that option.

Choose portal vs Quick Pay

Quick Pay is best for a one-time payment. Portal login is better if you need past statements, eBilling, autopay, contact preferences or multi-account management.

Check fees before submitting

WUM lists a 3.65% card processing fee with a $2.50 minimum and a $1.95 eCheck convenience fee. ACH bank autodraft is listed as no-fee when set up through WUM’s ACH process.

Save proof

Save the confirmation number, payment amount, date/time, payment method and screenshot. This matters if the account is late or service is at risk.

Payment method
Official detail
Best for
Common mistake
Customer Portal
View/pay bills, manage single or multiple accounts, multi-bill pay and eBilling.
Full account access.
Forgetting to add CustomerCare@WaterGA.com and billing@WaterGA.com to email contacts.
Quick Pay
No login needed; account number required.
Fast one-time payment.
Typing the account number without dashes when the portal asks for all dashes.
Auto-Pay by portal
Enroll from the Customer Portal. Card autopay and eCheck autopay have processing/convenience fees.
Recurring payments when fees are acceptable.
Not confirming that enrollment completed.
ACH bank autodraft
WUM lists no fee for automatic draft from a valid checking account through the ACH form process.
Lowest-fee recurring payment.
Not updating WUM if bank account details change.
Mail
Make check/money order payable to Water Utility Management and mail with statement stub to P.O. Box 1526, Savannah, GA 31402.
Normal bills with enough time.
Mail is not ideal when suspension is close.
Drop box
Located near the customer entrance at the Savannah office. Include account information.
After-hours local payment.
Leaving payment without account number or service address.
Phone
Call 912-352-9339 and choose the option to make a payment.
Customers who prefer automated phone payment.
Calling without account number ready.
Payment posting script: “I paid account [account number] for [service address] on [date/time] by [portal/Quick Pay/phone/mail/drop box]. Confirmation number is [number]. Can you confirm whether it posted and whether anything remains due?”

Fees, Due Dates, Billing Cycle and Shutoff Rules

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Billing cycle

WUM generates statements on a bi-monthly schedule. Customers receive a bill about every 60 days, with exact due dates as printed.

⚠️

Late / suspension timing

Due date is about 20 days from bill date. Around 30 days after bill date, late accounts may move toward suspension status.

🔒

Suspension fee

At 9:00 AM on the suspension date, WUM says the account is put into suspension and a $60 suspension fee is charged.

Fee / charge
Official amount shown
What it means
Establishment Fee
$50
Creates a new account in a new customer’s name and supports initial meter information.
Meter Fee
$410
Meter and meter hardware installation.
Late Fee
$15
Assessed when payment is not made by the due date printed on the bill.
Suspension Fee
$60
Assessed if the bill is not paid by the suspension date.
Returned Check / NSF
$35
Assessed if bank returns a payment. After two returned checks, WUM may stop accepting that payment type.
Card Processing Fee
3.65% of total transaction; $2.50 minimum
Charged by the card processing company, not WUM.
eCheck Convenience Fee
$1.95 per transaction
Applied to eCheck payments in the Customer Portal.
Renter’s Deposit
$150 listed in standard fee table
Required for rented service locations and accounts with previous collection activity.
Builder’s Deposit
$200
Required for builders/contractors paying for tap-in at new locations.
Tampering Fee
$250 initial tampering; $100 each additional tampering offense
Applies if a locked valve or collection device is tampered with.

Locked-out account warning: To reinstate a suspended account, WUM says all arrears, current balance and suspension fee must be paid. If the meter is locked out, water service is restored within the next business day after payment is received.

Emergency, Service Outage, Major Leak or No Water

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Emergency phone route

Call 912-352-9339. After-hours calls are forwarded to WUM’s answering service for water service issues or outages.

💧

What counts as emergency

Major leaks, no water at the home, roads being washed out, or situations that threaten life, limb or property.

🏠

Non-payment is different

Restoration of service due to non-payment is not considered an emergency. Pay the required balance and fees first.

Issue
What to say
Responsibility clue
Water leak in road or near meter box
“Water is leaking at [address/cross street]. It appears to be [road side / meter box / yard].”
WUM handles main lines, utility easements, meter box leaks and road-side of the meter.
Leak between meter and house
“The leak appears to be between the meter box and my home.”
WUM says this is usually the customer’s private line and recommends a plumber.
No water
“My home has no water at [service address]. Neighbors [are/are not] affected.”
Could be system issue, locked-out service, valve problem, or private plumbing.
Rusty water
“Water looks rusty after [main break/hydrant flush/unknown].”
WUM says main breaks or hydrant flushing can stir sediment; run cold water until clear and call if it persists.
Egg smell / sulfur
“Water smells like sulfur/eggs at [address].”
WUM says sulfur can occur naturally in aquifer water; call if taste/smell is unpleasant or abnormal.
Emergency script: “I’m calling about [major leak/no water/service outage] at [address]. It started at [time]. The nearest cross street is [cross street]. It is affecting [home/road/neighbors]. Is there a known service issue on the map?”

Apply for Service, Transfer Service or Final Bill

Apply online

  • Confirm service area on the interactive map first.
  • Register on the Customer Portal.
  • Complete the online application.
  • Upload photo ID and proof of residency.

Paper / email option

  • Use downloaded customer documents if portal forms are unavailable.
  • Email all documents together to CustomerCare@waterga.com.
  • Fax all documents together to 912-355-4466.
  • Do not send password-protected files.

Timing

  • WUM asks for two business days to process complete applications.
  • After approval, customer has up to three business days to pay deposit/establishment fee.
  • After payment, water service begins within one business day.
  • In-person applications after 4:30 PM process next business day.
Need
What WUM asks for
Where to send / what to do
New water service
Photo ID matching person requesting service and proof of residency.
Apply for service through portal or customer documents.
Transfer service location
New service application with prior service location noted.
Use the same application path and call/email WUM for account-specific help.
Final bill for sale / tenant move-out
Call office to arrange final meter reading.
Call 912-352-9339; Customer Care guides the final billing process.
Renter account
Signed lease/deed or other signed documentation and photo ID.
Expect deposit and establishment fee rules to apply.
Forms submission
All supporting documents together in one submission.
Email, fax, mail, or drop off at 28 Abercorn Street.

Official service links:

Apply For Service Customer Documents Interactive Map

High Water Bill, Leak Check and Leak Relief

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Common causes

WUM points to seasonal outdoor watering, irrigation systems, running hoses, toilet leaks and unusual household use as frequent reasons for a high bill.

🚽

Toilet dye test

Add food coloring to the full toilet tank. Do not flush. If color appears in the bowl, the toilet is leaking.

💵

Leak relief

WUM’s voluntary Leak Bill Relief Program can provide bill credit after an eligible repaired leak, with program rules and limits.

Check
What to look for
Next action
Meter reading
Compare the bill reading to the meter. WUM says meters read like a car odometer.
Keep a simple meter log to spot spikes before the next 60-day bill.
Irrigation
A standard garden hose sprinkler for one hour can use about 1,020 gallons; three times weekly can exceed 12,000 gallons monthly.
Check timer, zones, rain sensor, broken heads and hidden underground leaks.
Toilets
Small toilet leak can add hundreds of gallons each month.
Use dye test, replace flapper/fill valve, keep receipt.
Private line leak
Leaks after the meter are homeowner responsibility.
Hire plumber and keep repair invoice/parts receipt.
Leak relief proof
WUM asks for plumber receipt or proof of parts purchased.
Submit application and documents by email, fax, mail or in person.
Leak relief limits
One leak relief request every 12 months; maximum credit up to $5,000 within 12 months.
Program is bill relief only, not insurance and not repair/damage coverage.

Leak Relief Program note: WUM says eligible customers are automatically enrolled for a voluntary $2 per month fee, equal to $4 per bi-monthly bill, starting August 2025. Owners who want to opt out should email leakoptout@waterga.com with name, account number, service address and contact phone number.

High-bill script: “My bill is higher than normal for account [account number]. I checked toilets, irrigation, hoses and my meter reading. The repair was completed on [date], and I have [plumber invoice/parts receipt]. Can you explain whether I should submit a Leak Bill Relief application?”

Official high-bill links:

High Water Bill Leak Bill Relief Read Your Water Meter

Water Quality, CCRs, Rusty Water, Cloudy Water and Hard Water

Water source

WUM says about 99% of customer water comes from the Floridan Aquifer, a protected groundwater source beneath a clay layer.

CCR reports

Consumer Confidence Reports summarize prior-year water test results and are published through the WUM CCR page for each water system.

Monthly testing

WUM says microbiological sampling occurs monthly, while other testing schedules such as lead and copper are determined by Georgia EPD.

Question
Useful answer
What to do
Where does my water come from?
Mostly Floridan Aquifer groundwater, naturally filtered through earth and limestone formations.
Use your system’s CCR for local test results.
Rusty water
Often caused by water main break or hydrant flushing that stirs sediment.
Run cold water until clear; call WUM if it continues.
Cloudy / milky water
Usually tiny air bubbles, often harmless, especially in cold weather or pressure changes.
Let water sit in an open container and watch whether bubbles clear.
Egg smell / sulfur
Sulfur can occur naturally in aquifer water and is often masked by chlorination.
Call WUM if the smell is strong or unpleasant; they may investigate/flush.
Chlorine taste
WUM suggests lemon or leaving cold tap water uncovered overnight to dissipate chlorine taste.
Call if taste is extreme or abnormal.
Hard water
Water from the Floridan Aquifer is hard due to dissolved calcium/minerals.
Use softener if preferred; clean limescale on fixtures.

Official water quality links:

Consumer Confidence Reports Service Map + CCRs Water Quality FAQs

Wastewater Service: What WUM Handles vs What You Handle

WUM responsibility

  • Wastewater mains.
  • Lift stations.
  • Treatment facilities.
  • Drain fields that treat/manage wastewater.

Customer responsibility

  • Wastewater lines and fixtures inside the home.
  • Septic tank, if applicable.
  • Wastewater pump, if applicable.
  • Service line from home to the WUM wastewater main.

Not every WUM water customer has WUM wastewater: WUM says to check your bi-monthly bill for additional services if you are unsure whether WUM also provides wastewater service at your address.

Wastewater Services Policies and Procedures

Before Digging, Fencing, Irrigation or Tree Work

1. Plan

Mark the work area before submitting a locate request.

2. Call 811

Use Georgia 811 or call 811 at least 2 days before digging.

3. Wait

Utilities respond to mark temporary utility locations.

4. Dig carefully

Even small shovel projects can damage water, sewer, gas, cable or power lines.

Use for small projects too: WUM says even planting a tree with a shovel should go through utility locates. This can prevent service interruption, repair bills, legal issues and safety risks.

WUM 811 Guide Georgia 811

Conservation, Winter Tips and Disaster Prep

Situation
WUM-backed useful detail
Action
Outdoor watering
Georgia’s year-round outdoor watering rules generally allow daily outdoor watering only between 4 PM and 10 AM for EPD-permitted systems.
Water early morning or evening; avoid midday evaporation.
Conservation pricing
WUM says many customers pay a base rate and usage tiers where price increases as consumption rises.
Use less water to avoid higher blocks.
Freezing weather
WUM recommends insulating pipes, heating exposed pipe areas, sealing openings and keeping some tap water running if needed.
Balance freeze prevention with bill impact.
Storm / hurricane prep
WUM maintains emergency plans, generators and sewer pumps, but service can still be limited during disasters.
Follow local evacuation guidance and keep emergency water supplies.
Well sites
Community wells and well sites are private utility property; WUM warns against trespassing or tampering.
If you see unauthorized activity at a well site, call police.

Official education links:

Conservation Winter Tips Natural Disaster Information

Map: Water Utility Management Savannah Office

Use this map for the WUM headquarters and customer office at 28 Abercorn Street, Savannah, GA 31401. Use the interactive service map separately to confirm whether WUM serves a specific address.

Location / route
Address / link
Use for
WUM customer office
28 Abercorn Street, Savannah, GA 31401
In-person payment, lobby, drive-thru, drop box, customer documents.
Mailing address
Water Utility Management, P.O. Box 1526, Savannah, GA 31402
Mail checks/money orders with statement stub and submit documents by mail.
Customer Portal
waterga.com/customer-portal/
Login, register, bill details, eBilling, autopay, account management.
Quick Pay
WUM Quick Pay
Pay without logging in using account number.
Interactive service map
waterga.com/map/
Confirm service area, status updates and CCR documents by water system.

Water Utility Management FAQ

What is the Water Utility Management phone number?

Call 912-352-9339. WUM also lists a toll-free number, 888-352-9339. After-hours calls to the office are forwarded to the answering service for water service issues or outages.

Where is the Water Utility Management office?

Water Utility Management, LLC is located at 28 Abercorn Street, Savannah, Georgia 31401. Office hours are Monday through Friday, 8:30 AM to 5:00 PM.

How do I pay my Water Utility Management bill online?

Use the official WUM Customer Portal or Quick Pay. Quick Pay does not require login, but you need the account number exactly as printed on your bill, including dashes.

Can I pay my WUM bill by phone?

Yes. Call 912-352-9339 and choose the option to make a payment. Have your account number ready. Card payments carry the listed processing fee.

What fees apply to online payments?

WUM lists a 3.65% credit/debit card processing fee with a $2.50 minimum and a $1.95 eCheck convenience fee. ACH automatic bank draft through WUM’s form process is listed as no-fee.

How often does WUM bill customers?

WUM bills on a bi-monthly schedule, so customers receive a statement approximately every 60 days. Due dates and collection dates are printed on the bill and can vary slightly with the work week.

What happens if my WUM bill is late?

Payments received after the due date are subject to a late fee. Around 30 days after the bill date, late accounts may go into suspension status and a $60 suspension fee can be charged.

How do I apply for WUM water service?

First check the interactive map to confirm WUM serves your address. Then apply through the Customer Portal or submit customer documents with photo ID and proof of residency.

Does Water Utility Management offer leak bill relief?

Yes. WUM’s voluntary Leak Bill Relief Program can provide a credit after an eligible repaired leak. Customers must submit required proof such as a plumber receipt or proof of parts purchased, and limits apply.

Is this the official Water Utility Management website?

No. This is an informational guide. Use the official WUM website, Customer Portal, bill, and Customer Care team to verify live balance, due dates, fees, service status, account rules, and emergency instructions.

30-Second WUM Checklist

Pay: Quick Pay or Customer Portal → account number with dashes → review fee → save confirmation.

Call: 912-352-9339 or 888-352-9339 toll-free. After-hours service issue calls route to answering service.

Visit: 28 Abercorn Street, Savannah, GA 31401. Office hours: Monday-Friday, 8:30 AM-5:00 PM.

Mail: Water Utility Management, P.O. Box 1526, Savannah, GA 31402.

High bill: check meter, toilets, irrigation, hoses and private-line leaks; keep repair proof for leak relief.

New service: confirm map → submit application → photo ID + proof of residency → allow two business days.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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