Tyler Water Utilities 2026: Bill Pay, Login & Phone

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Tyler TX • water bill pay • login • phone • emergency • rates

Tyler Water Utilities: Pay, Log In, Call, Report or Move Service

Use this as a quick utility desk for Tyler, Texas: pay the bill, create the new Invoice Cloud account, use Paymentus if the new system does not find your account, call the right number, report an emergency, understand fees, and fix a high-bill problem before it gets worse.

Invoice Cloud Login Call Customer Service Paymentus Backup Emergency Number

Start Here: Choose the Right Tyler Utility Action

Customer Service903-531-1230
Service Center903-531-1285
After Hours903-597-6541
Office511 W. Locust St.
Searcher intent
Best official route
Have ready
Do not miss
Pay Tyler water bill online
Invoice Cloud / MyTylerUtilities.com
Account number, email, phone, payment method.
New 2026 system is live. Create a new profile even if you paid online before.
Portal does not find account
Paymentus online backup or 833-241-1675
Account number from old bill, service address, amount due.
City says some accounts may temporarily not appear in Invoice Cloud.
Pay by phone
903-531-1230, choose Option 1
Debit card, credit card, or e-check information.
Customer service representatives cannot process payments directly over the phone.
Start, stop, sewer-only, or account change
Utility Billing page
Service address, move date, account holder, mailing address, ID/contact info.
Use the correct city form: service agreement, sewer-only, account change, waiver, or outside-city sewer form.
Water quality issue
903-531-1285
Address, tap affected, color/odor/taste, time started, hot/cold/all taps.
Dirty water may clear after flushing faucets; call if it does not clear within 2-4 hours.
After-hours emergency
903-597-6541
Address, cross street, issue type, safety risk, when it started.
Use for after-hours, weekends, and holidays.
Solid waste charge on bill
903-531-1388
Bill copy, service address, trash/recycling line item.
TWU collects Solid Waste charges through the monthly water bill.
Rates, fees, late notice, returned payment
Rates and Fees
Bill date, line item, meter size, usage, notice received.
Fees include connection, late notice, delinquent disconnection, returned payment, tampering, and same-day expedited charges.

2026 portal warning: if you were already on autopay, re-enroll through Invoice Cloud. Previous autopay settings do not transfer automatically, and after enrolling in Invoice Cloud you should cancel the old Paymentus autopay to avoid duplicate payments.

Official Tyler Water Utilities Phone, Address and Hours

🏢

Water Business Office

Address:
511 W. Locust St.
Tyler, Texas 75702

Hours: Monday-Friday, 8 a.m.-4 p.m.

Customer Service: 903-531-1230

🚨

Emergency / Field Help

After Hours Emergency Hotline:
903-597-6541

Service Center: 903-531-1285

Use for water quality, water service issues, field questions, and after-hours emergencies.

📬

Mail and City Hall

Mailing:
P.O. Box 336
Tyler, Texas 75710

City Hall:
212 N. Bonner Ave.
Tyler, TX 75702

City Hall phone: 903-531-1100

Contact / location
Official detail
Use it for
User tip
Water Business Office
511 W. Locust St., Tyler, TX 75702
In-person payment, account help, kiosk, forms, payment problems.
Office is open Monday-Friday, 8 a.m.-4 p.m., except holidays.
Customer Service
903-531-1230
Billing, pay-by-phone option, account changes, login help, service start/stop.
Select Option 1 for phone payment.
Paymentus phone backup
833-241-1675
Temporary fallback if Invoice Cloud does not show your account.
Use only official City-linked Paymentus route.
Water Service Center
903-531-1285
Water quality concern, private-property water problem assistance, service questions.
Useful when water is cloudy, dirty, tastes different, or pressure changed.
Solid Waste
903-531-1388
Trash, recycling, special pickup, solid-waste charge on water bill.
Water bill may include trash/recycling and related tax/fuel charges.
Development Services
903-531-1171
New water taps, tap fees, flow test scheduling, development service needs.
Contact before new construction service connection work.

Pay or Log In Without a 2026 Portal Mistake

1. New login

Create an Invoice Cloud profile at MyTylerUtilities.com.

2. Re-enroll autopay

Old autopay does not transfer to the new system.

3. Backup payment

Use Paymentus if the new system cannot find your account.

4. Save proof

Keep confirmation, date, amount, and payment method.

Payment method
Official detail
Best for
Watch out
Invoice Cloud / MyTylerUtilities
New system for online profile, bill pay, autopay, reminders, pay-by-text, Apple Pay, Google Pay, business profiles, and meter/front tap payments.
Most customers in 2026.
Create a new profile and re-enroll autopay.
Paymentus fallback
City says customers unable to access the new system can continue paying through Paymentus online or by phone at 833-241-1675.
Account not recognized in Invoice Cloud.
Cancel old autopay after successful Invoice Cloud autopay to avoid duplicate payments.
Phone payment
Call 903-531-1230 and select Option 1 for 24/7 debit card, credit card, or e-check payment.
Users who prefer automated phone payment.
Representatives cannot process payments directly over the phone.
Mail
City of Tyler Water, P.O. Box 336, Tyler, TX 75710.
Normal bills paid by check.
Include account number or check stub so payment is applied correctly.
Drop box
Main drop box in front of 511 W. Locust St.; second drop box at Rice Road Brookshire’s parking lot near mailboxes.
Check or money order after hours.
Do not leave cash. Boxes are emptied at 8 a.m. Monday-Friday; after 8 a.m. posts next business day.
Office / drive-thru kiosk
Water Business Office accepts debit/credit cards, cash, checks, and money orders. Drive-thru kiosk is available 24/7 on the west side of the building.
In-person payment and cash users.
Kiosk does not dispense change when paying cash.
Retail payment locations
City announced in-store utility bill payments at neighborhood retailers such as Walmart, CVS, Walgreens, and Dollar General.
Cash-preference customers.
Processing fee varies by location.
Payment not showing script: “I paid my Tyler utility bill on [date] by [Invoice Cloud / Paymentus / phone / mail / drop box / kiosk]. My account number is [number], service address is [address], amount was [amount], and confirmation/check number is [number]. Can you confirm posting status?”

Emergency, Dirty Water, No Water or Sewer Problem

🚨

After hours, weekends, holidays

Golden Road Water Treatment Plant:
903-597-6541

Use for urgent water issues outside business hours.

💧

Water quality concern

Water Service Center:
903-531-1285

Use for taste, odor, color, pressure, meter/service field questions.

📢

Emergency alerts

Sign up for emergency alerts

Use for city emergency and weather notifications.

Problem
Call / action
What to say
Immediate step
Dirty or discolored water
903-531-1285 if it does not clear
“Water is [brown/cloudy/dirty] at [address], affecting [one tap/all taps], since [time].”
Run all faucets for a few minutes; repeat every half hour if needed. City says the problem should usually go away within 2-4 hours.
Cloudy water
Check if bubbles clear, then call if persistent
“Cloudiness clears / does not clear after standing.”
Cloudiness may be tiny air bubbles that rise and disappear.
Taste or odor
903-531-1285
“Taste/odor is [chlorine/earthy/metallic/other], at [tap], since [time].”
Note whether hot water only, cold water only, or all taps are affected.
No water / pressure change
903-531-1285; after hours 903-597-6541
“Pressure dropped at [address]. Neighbors [are/are not] affected.”
Check whether construction, flushing, hydrant work, or a main break is nearby.
Sewer or wastewater issue
Customer Service or after-hours emergency line
“Wastewater/sewer backup is occurring at [fixture/location].”
Avoid wastewater contact and stop using fixtures if backup worsens.

Current public-notice check: the City’s Drinking Water page lists public notices separately. Review that section before assuming social-media water warnings are official.

Start, Stop, Sewer-Only or Change Tyler Utility Service

Start service

  • Service address.
  • Move-in or closing date.
  • Account holder contact info.
  • Ask if same-day expedited fee applies.

Move service

  • Old and new addresses.
  • Stop/start dates.
  • Final bill address.
  • $50 connection fee may apply when service is moved.

Account change

  • Last name update.
  • Mailing address update.
  • Add additional name.
  • Use the official account-change form.

Sewer-only

  • Use sewer-only setup form.
  • Confirm outside-city status if relevant.
  • Ask which agreement applies.
  • Keep signed copy.

Service agreement update: the City says Utility Service Agreement Terms were updated effective February 11, 2026, and continued use of service means acceptance of the updated terms.

Move-service script: “I need to [start / stop / transfer / sewer-only] Tyler utility service for [address] on [date]. Which form should I use, what fees may apply, and when will service be active or final-billed?”

Understand the Tyler Utility Bill: Water, Sewer, Stormwater, Trash

Enterprise Fund

TWU receives no tax dollars. Monthly bills fund water treatment, distribution, wastewater collection, and wastewater treatment.

Solid Waste on bill

TWU collects Solid Waste Department revenue on the monthly water bill to reduce extra paper and city printing costs.

Rates approved publicly

Rates and proposed increases are approved by Tyler City Council in open session.

Bill line
What it means
What to check
Water base rate
Fixed monthly charge based on meter size.
Meter size and service availability charge.
Water consumption
Gallons used multiplied by the per-thousand-gallon rate.
Current reading, previous reading, actual usage, leak pattern.
Wastewater base rate
Fixed monthly sewer charge based on meter size and water usage.
Whether sewer is active and if usage seems abnormal.
Wastewater consumption
Charge based on water used multiplied by sewer rate per thousand gallons.
High water use can raise sewer charges unless rules or adjustments apply.
Regulatory compliance fee
Covers costs of meeting state and federal environmental regulations.
Listed as charged on active water and/or sewer accounts.
Stormwater system maintenance
Funds daily stormwater maintenance and small improvement projects.
Do not confuse stormwater with drinking-water usage.
Trash and recycling
Trash pickup, recycling pickup, special collections, tax/fuel surcharge may appear.
Call Solid Waste at 903-531-1388 for trash/recycling line-item questions.

Common 2026 Fees People Search For

Fee type
Amount listed by City
When it matters
Connection fee
$50
New service or moving service to a new address.
After-hour turn-on/off fee
$50
After-hours service turn-on or turn-off.
Late notice fee
$15
Charged when a late notice is generated.
Delinquent disconnection fee
$50
Past-due accounts moving into disconnection action.
Meter recheck fee
$25
One free in a 12-month period, then fee applies.
Return trip / additional daytime trip
$25
Extra trip needed for field service.
Returned payment fee
$35
Failed/returned payment.
Meter testing fee
$50
Customer must be present at meter test site.
Plugging of service main
$250
Special field/service-main action.
Removal of illegal jumper fee
$100
Tampering or unauthorized connection issue.
Meter removal / locked / reinstalled fee
$100
Meter removed, locked, or reinstalled.
Franchise fee pass through
5%
Pass-through line item.
Regulatory compliance fee
$26.17
Charged on active water and/or sewer accounts.
Tampering fee
$100.00
Unauthorized meter/service interference.
Same-day expedited fee
$50.00
Same-day expedited service request.

Past-due warning: if your account has a late notice or possible disconnection, call 903-531-1230 before paying by mail or drop box. Ask which payment method protects service today.

High Bill, Meter Issue or Leak: What to Check First

Consumption

Water used during the billing period multiplied by per-thousand-gallon block rates.

DNR meter

“Does Not Register” may cause estimated zero-consumption bills until the meter is replaced, then higher catch-up billing.

Low read

A low manual read can make later true readings look unusually high.

Manual read

Meter reader visually verifies usage when data does not transmit electronically.

High-bill cause
How it appears
What to do before calling
Toilet leak
Usage runs all day/night with no visible water.
Dye-test toilets and repair flapper/fill valve.
Irrigation or outdoor use
Large usage jump during warm months.
Check sprinkler timer, broken heads, overspray, hose bibs.
DNR / replaced meter
Previous zero/low bills then sudden higher bill after replacement.
Ask whether meter was DNR and whether prior months were estimated.
Low read correction
One low bill followed by above-average usage.
Ask whether a manual low read was corrected by a true read.
Private-property issue
Leak appears after the meter or inside property plumbing.
Call Service Center; TWU may assist within reasonable limits to identify causes/remedies.
Trash/stormwater/fee increase
Total bill higher but water consumption not much higher.
Separate water, sewer, trash, recycling, stormwater, and fees before assuming water use rose.
High-bill script: “My Tyler utility bill increased from [old amount] to [new amount]. Water usage changed from [old gallons] to [new gallons]. Can you check whether this was actual, manual, low-read correction, DNR meter, fee change, or possible leak?”

Water Quality, Sources, Treatment and Public Notices

TCEQ lookup

Use Texas Drinking Water Watch and enter 2120004 as the Water System No. for City of Tyler information.

Water sources

Tyler uses surface water and groundwater. Surface water is about 96%; groundwater about 4%.

Quality concerns

Call the Water Service Center at 903-531-1285.

Topic
Official detail
Why it matters
Public notices
City Drinking Water page has a Public Notices section.
Check it before relying on neighborhood posts about boil notices.
Surface water
Primary sources include Lake Tyler, Lake Tyler East, and Lake Palestine.
Useful for drought, taste/odor, and reservoir questions.
Lake Palestine rights
City owns rights to 68,900 acre-feet of water in Lake Palestine.
Explains long-term supply planning.
Groundwater
Twelve deep wells supplement supply from the Carrizo Wilcox sand at 600-1,100 feet.
Shows why supply is not only lake-based.
Golden Road WTP
Constructed in 1951; rapid sand filter plant using sedimentation, flocculation, filtration and disinfection; about 34 mgd capacity.
Important for after-hours emergency routing and treatment context.
Lake Palestine WTP
Completed in 2003; about 30 mgd current capacity; expandable to 60 mgd.
Useful for system-capacity context.
Distribution system
Approximately 690 miles of water mains from 2 inches to 48 inches.
Explains why main breaks, flushing, pressure zones, and maintenance matter.
System pressure
Static pressure ranges from 30 psi to 125 psi.
Helpful when describing unusually low or high pressure.
Fire hydrant coverage
At least 90% of improved property within the City is 500 feet or less from an approved fire hydrant.
Useful for fire protection and development questions.
Flushing program
Regular flushing cleans sediment, clears old water, and supports pressure/water quality.
Can explain temporary dirty water after flow changes.

Official water quality routes:

Drinking Water Page 2025 Water Quality Report Texas Drinking Water Watch EPA Drinking Water Rules

Outdoor Watering Schedule and Summer Pressure Help

Even-numbered address

Recommended outdoor watering days: Sundays and Thursdays.

Odd-numbered address

Recommended outdoor watering days: Saturdays and Wednesdays.

Best time

Water before 10 a.m. or after 6 p.m. to reduce evaporation and help maintain pressure.

Before watering
Check
Why it matters
Controller timer
Correct day, duration, and start time.
Wrong settings cause high bills and pressure strain.
Sprinkler heads
Broken, blocked, tilted, or misaligned heads.
Prevents watering streets and sidewalks.
Rainfall
Skip irrigation after rainfall.
Reduces unnecessary use and runoff.
Soil moisture
Check before running the system.
Deep, less frequent watering supports healthier roots.
Mower height
Mow slightly higher in warm months.
Helps retain moisture and reduce watering demand.

Wastewater, Consent Decree and Infrastructure Context

Wastewater role

The sanitary sewer collection system safely collects and transports wastewater from use point to treatment point.

2026 projects

City Council approved multiple 2026 Consent Decree wastewater projects to repair aging lines and add capacity.

Why this matters

System improvements are tied to sanitary sewer overflow reduction, capacity, and long-term reliability.

Reader value: if your bill includes sewer and regulatory charges, this context explains why Tyler utility bills fund more than tap water.

Map: Tyler Water Business Office

Use this map for the Water Business Office at 511 W. Locust St. For general City Hall questions, use 212 N. Bonner Ave.

Location
Address
Best use
Water Business Office
511 W. Locust St., Tyler, TX 75702
In-person payment, 24/7 drive-thru kiosk, main drop box, account help.
Main drop box
In front of Water Utilities building at 511 W. Locust St.
Check or money order only; no cash.
Second drop box
Rice Road Brookshire’s grocery store parking lot near mailboxes.
Check or money order only; payments after 8 a.m. post next business day.
City Hall
212 N. Bonner Ave., Tyler, TX 75702
General city contact and city services.
Mailing address
P.O. Box 336, Tyler, TX 75710
Mail water bill payment or account paperwork when instructed.

Tyler Water Utilities FAQ

What is the Tyler Water Utilities phone number?

Customer Service is 903-531-1230. The Water Service Center is 903-531-1285. The after-hours emergency hotline is 903-597-6541.

Where do I pay or log in to my Tyler water bill?

Use MyTylerUtilities.com / Invoice Cloud for the new 2026 online account and payment system. If your account does not appear, use the City-linked Paymentus backup or call Paymentus at 833-241-1675.

Do I need to re-enroll in autopay?

Yes. Customers using autopay must re-enroll in Invoice Cloud because old payment information does not transfer. After successful Invoice Cloud enrollment, cancel the old Paymentus autopay to avoid duplicate payments.

How do I pay by phone?

Call 903-531-1230 and select Option 1 to pay 24 hours a day by debit card, credit card, or e-check. Customer service representatives cannot process payments directly by phone.

What is the Tyler Water Business Office address?

The Water Business Office is at 511 W. Locust St., Tyler, TX 75702. Office hours are Monday-Friday, 8 a.m.-4 p.m., except holidays.

Where can I drop off a water bill payment?

Use the main drop box in front of 511 W. Locust St. or the drop box at the Rice Road Brookshire’s parking lot near the mailboxes. Use check or money order only; do not leave cash.

What number do I call after hours?

For emergencies after hours, weekends, or holidays, call the Golden Road Water Treatment Plant emergency hotline at 903-597-6541.

Who do I call about water quality?

Call the Water Service Center at 903-531-1285 for taste, odor, color, dirty water, cloudiness, pressure, or other water quality concerns.

Why is my Tyler utility bill high?

Check water consumption, leaks, irrigation, meter status, manual/low-read corrections, DNR meter history, trash/recycling lines, stormwater, regulatory fees, and late or returned-payment fees.

What is Tyler’s recommended watering schedule?

Even-numbered addresses are asked to water Sundays and Thursdays. Odd-numbered addresses are asked to water Saturdays and Wednesdays. Water before 10 a.m. or after 6 p.m.

30-Second Tyler Water Checklist

Pay/login: Invoice Cloud / MyTylerUtilities → create new profile → re-enroll autopay → save confirmation.

Backup: if account is missing, use Paymentus online or call 833-241-1675.

Billing: call 903-531-1230; for phone payment, select Option 1.

Emergency: after hours, weekends, holidays: 903-597-6541.

High bill: separate water, sewer, stormwater, trash, fees, meter status, and leak/irrigation usage before calling.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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