San Angelo Water Utility Desk: Pay, Log In, Call or Report a Leak Fast
Use this page when you need the official San Angelo water bill portal, Customer Service phone, after-hours leak/outage line, payment rules, start/stop service, late fee, deposits, watering restrictions, stormwater charges, trash-bill routing, water quality or office map.
Start Here: Pick the Right City Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay water bill online |
Account number, current balance, payment method, email. |
One Time Pay needs no registration. Payments may take 1-2 business days before they apply to the billing account. |
|
Log in / register |
Email address, InvoiceCloud password, bill/account details. |
Do not enable both Autopay and Recurring Scheduled Payments if the portal warns about duplicate payments. |
|
Pay by phone |
325-657-4323, choose payment option; long-distance 855-419-2758 |
Account number and payment method. |
Phone payments are unavailable 10 PM-2 AM daily and 3:30 AM-4:30 AM Mondays for system updates. |
Mail payment |
City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902 |
Payment coupon and check. |
Make checks payable to City of San Angelo-Water or COSA-Water. |
Drop box |
South side of City Hall Annex, 301 W. Beauregard Avenue |
Check or money order. |
No cash in the drop box. Use it only when posting speed is not urgent. |
Water leak, outage or sewer backup |
Exact address, nearest cross street, issue type, time started. |
This is the 24-hour line for water leaks, breaks, outages and sewer backup. |
|
Water waste / watering violation |
Address, date/time, photos if safe, runoff details. |
Runoff over 150 feet and failure to repair a controllable leak are prohibited. |
Fast warning: if you are near a shutoff or late-fee deadline, do not assume online payment applies instantly. InvoiceCloud says one-time payments process today but may take 1-2 business days before they are applied to the billing account.
Official San Angelo Water Contact Box
Water Customer Service
Address:
301 W. Beauregard Ave.
City Hall Annex, first floor
San Angelo, TX 76903
Phone: 325-657-4323
Fax: 325-227-8538
Hours: Monday-Friday, 8 AM-5 PM
Payment Mailing Address
City of San Angelo Utility Billing/Collections
P.O. Box 5820
San Angelo, TX 76902
Use for mailed utility payments. Include the bill stub or account number.
City Address
City of San Angelo
72 West College Avenue
San Angelo, TX 76903
Use City Hall routing for general city matters, not as the first stop for water-bill payment questions.
Department / function |
Phone / address |
Use for |
|---|---|---|
Water Customer Service | Billing, payments, account setup, disconnect, transfer, meter/customer service questions. | |
Billing & Receipts | 301 W. Beauregard Avenue, City Hall Annex, first floor | Municipal services statement, billing collections, water/sewer/stormwater/landfill billing. |
Water Distribution | 24-hour water leaks, breaks, outages and sewer backup. | |
Report water waste | Watering violations, waste-of-water reports, controllable leak concerns. | |
Water Utilities Administration | 301 W. Beauregard Ave.; 325-657-4323 | Water Utilities department routing and administration. |
Water Quality Lab | 1324 Metcalfe St.; 325-481-2722 | Water quality, monthly reports, source/treated/wastewater compliance questions. |
Water Utilities Department contact for boil notice questions | 325-657-4209, 301 W. Beauregard | Questions after boil notice, flushing, public notice or water-quality advisory. |
Solid Waste office | 301 W. Beauregard Ave.; 325-486-3798 | Trash, recycling and bulk questions appearing on the water bill. |
Republic Services | 1422 Hughes St.; 325-481-7726 | Trash collection operations and landfill-related service questions. |
Bill Pay and Login: What to Click, What to Avoid
One Time Pay
No registration required through InvoiceCloud.
Register
Use for extended features, recurring payments and paperless options.
Pay by Text
The City says users can go paperless and sign up for Pay by Text.
System downtime
Online/phone payments are unavailable 10 PM-2 AM daily and 3:30 AM-4:30 AM Mondays.
Open the official City payment route
Use City Pay/Purchase or the authorized InvoiceCloud San Angelo portal. The City warns against unofficial third-party payment sites.
Choose One Time Pay or login
Choose One Time Pay for a fast payment without registration. Register/sign in if you want paperless billing, recurring payment features or account history.
Match your account before submitting
Confirm account number, customer name, service address, statement date, current balance and due date. The online balance may differ from the mailed statement because it is more current.
Save proof
Keep the confirmation number, date/time, amount, payment method and screenshot. Payments may take one to two business days to apply to the utility billing account.
Payment method |
Official detail |
Best for |
Watch out for |
|---|---|---|---|
Online via InvoiceCloud | One-time credit card or e-check/bank draft; recurring payment option. | Fast online payment and account features. | May take 1-2 business days to apply to billing account. |
Phone payment | Call 325-657-4323 and select payment option; long-distance 855-419-2758. | Pay without going to office. | Unavailable 10 PM-2 AM daily and 3:30-4:30 AM Mondays. |
Mail | P.O. Box 5820, San Angelo, TX 76902. | Normal bill with enough time before due date. | Not safe for urgent reconnect or same-week cutoff problems. |
In person | Utility Billing/Collections, 301 W. Beauregard Ave., 8 AM-5 PM weekdays. | Cash/check/card questions, receipt, complex billing issue. | Bring account number and ID if needed. |
Drop box | South side of City Hall Annex, 301 W. Beauregard Ave. | After-hours check or money order. | No cash. Keep a photo of check/money order and drop-off time. |
Autopay / recurring scheduled payment | InvoiceCloud warns Autopay and Recurring Scheduled Payments enabled together may cause double payments. | Recurring customers. | Use only one recurring method unless City support confirms setup. |
Official payment links:
Late Fee, Reconnect and Returned Payment Rules
Late fee
Water utilities bills not paid within 25 days after the billing date are delinquent and receive a 15% late fee on total new charges for that month.
Reconnect after delinquency
Customer must pay accrued bill, late charge and a $30 reconnect charge before water service is reactivated.
Returned checks
The bill explainer lists a $25 returned-check fee.
Do this before cutoff: call 325-657-4323 and ask the exact amount required today, whether payment must be made in person/online/phone, whether reconnect fee applies, and whether proof of payment is enough if the portal has not posted yet.
Start, Stop, Transfer or Disconnect Water Service
Start residential service
- Complete the residential application.
- Complete utility services acknowledgment and right-to-access form.
- Prepare valid driver’s license.
- Prepare Social Security card for residential account.
- Provide rental, lease or purchase agreement.
Transfer service
- Use the official transfer form.
- Deposit transfers with service.
- Give old and new service addresses.
- Confirm desired connection date.
- Allow processing time.
Disconnect service
- Use the disconnect service form.
- Give final service date.
- Provide forwarding address.
- Ask how final balance or deposit refund works.
- Keep form confirmation.
New-service item |
Official detail |
User action |
|---|---|---|
Processing time | Please allow 48 hours for processing. | Apply before you need water turned on. |
Connection scheduling | Connections are scheduled for next-day service after required form is complete. | Do not wait until move-in day if forms are missing. |
Friday calls | Customers who call on Friday will be connected the following Monday. | Plan move-ins before the weekend. |
Connection window | Connection times are 8:30 AM-4:30 PM. | Be available if water is off or access is needed. |
New account activation fee | $20 activation fee. | Expect this cost when opening account. |
Residential water/sprinkler deposit | $100 minimum; may vary by meter size and customer history. | Ask whether deposit waiver/history applies. |
Sewer-only deposit | $50 if no water service. | Applies when sewer service exists without water service. |
Trash-only deposit | $50 if no water service. | Applies when trash service exists without water service. |
After-hours connection | Additional $50 fee, Monday-Friday, all fees paid in advance during regular business hours. | Ask before requesting after-hours service. |
Official service links:
Water Leak, Outage, Sewer Backup or Pressure Problem
Leak / outage / sewer backup
Call: 325-657-4295
Official 24/7/365 route for leaks, breaks, outages and sewer backup.
Water pressure issue
For pressure or leak concerns during a boil notice or water-main issue, use Water Distribution at 325-657-4295.
Problem |
What to say |
Helpful details |
|---|---|---|
Water main break / street leak | “Water is flowing at [address/cross street].” | Direction of flow, pavement damage, time started, photos only if safe. |
No water | “My property has no water at all / only some fixtures affected.” | All taps? neighbors affected? meter box condition? nearby construction? |
Low pressure | “Pressure dropped at [time] and affects [fixtures/whole home].” | Hot/cold only? irrigation only? ongoing or intermittent? |
Sewer backup | “Sewer is backing up at [floor drain/toilet/tub/outside cleanout].” | Stop using water, keep children/pets away, document only when safe. |
Water waste | “Water is running off more than 150 feet / controllable leak not repaired.” | Address, date/time, photo/video only if safe and lawful. |
Understand the San Angelo Municipal Services Statement
Not just water
The monthly municipal services statement can include water, sewer, trash, stormwater and other municipal service charges.
Outside city limits
Water customers outside city limits pay 1.5 times the rate paid by city customers.
1,000-gallon increments
Water usage is billed in 1,000-gallon increments; partial balances can roll forward until another 1,000-gallon increment is reached.
Bill line |
What it means |
Useful user check |
|---|---|---|
Water base fee | Based on meter size. A common 5/8-inch residence pays $30.69/month, including $3.32 for water-related capital improvements. | Confirm meter size before comparing with another home. |
Water usage fee | Depends on usage and drought level; tiered so higher usage costs more. | Compare use during watering months and drought stage. |
Sewer base fee | Based on meter size. Common 5/8-inch residence pays $29.72/month, including $4.64 for sewer capital improvements. | Do not confuse sewer base with sewer usage. |
Sewer usage fee | Based on average water usage during December, January and February; over 4,000 gallons adds $3.75 per additional 1,000-gallon increment. | Winter usage can affect sewer charges. |
Stormwater fee | Based on impervious area such as roofs, driveways, patios, walkways and sidewalks. | Average residential homeowner often pays around $3-$4/month. |
Trash service | Provided by Republic Services through City contract. | Trash service questions may not be a water issue. |
Trash sales tax | 8.25% sales tax applied to trash service charges. | Check separately from water/sewer charges. |
Online balance | May differ from mailed bill because the online balance is current and includes changes after statement billing. | Use portal balance before paying close to due date. |
Fees, Deposits and Meter Charges People Search For
Fee / deposit |
Official amount |
When it matters |
|---|---|---|
Water account activation | $20 during regular business hours. | Opening a new account. |
After-hours activation/reconnection | Additional $50. | Requested outside normal hours Monday-Friday. |
Temporary disconnect/reconnect | $15 single charge. | Temporary service work. |
Reconnect after delinquency | $30 plus accrued bill and late charge. | Service discontinued for delinquency. |
Late fee | 15% on total new charges if not paid within 25 days after billing date. | Past-due account. |
Returned check | $25 listed in bill explainer. | Failed payment. |
Meter test deposit | $40 plus additional amount if needed. | Customer requests accuracy test. |
Meter/facility damage repair fee | $35 or actual repair cost, whichever is greater. | City meter or facility damage. |
Residential 5/8-inch water deposit | $100 minimum. | Most common new residential water deposit. |
Commercial 5/8-inch water deposit | $160 minimum. | Commercial minimum; actual deposit may vary by use. |
Sewer-only deposit | $50 residential / $100 commercial. | When establishing sewer without water service. |
Trash-only deposit | $50 residential / $100 commercial. | When establishing trash without water/sewer service. |
Deposit waiver note: residential customers may request a waiver of the deposit requirement, and waiver depends on confirmation of no delinquencies on prior or active Water Utilities accounts.
Stormwater, Trash and Landfill Lines on the Water Bill
Stormwater
Residential stormwater fees are based on square footage of homes and accessory buildings on the lot.
Trash / recycling
Garbage is collected once a week; recycling alternates every other week on the same day as garbage collection.
Free landfill trip
City residents can dump items once per billing cycle at no charge with most recent official water bill and matching photo ID.
Line / service |
Official detail |
What to do |
|---|---|---|
Residential stormwater Tier 1 | $2.08/month for 0-1,000 sq. ft. | Check property/building size if fee seems wrong. |
Residential stormwater Tier 2 | $3.12/month for 1,001-2,000 sq. ft. | Common residential tier. |
Residential stormwater Tier 3 | $4.16/month for 2,001-3,000 sq. ft. | Higher impervious area. |
Residential stormwater Tier 4 | $5.20/month for 3,001 sq. ft. and up. | Largest listed residential tier. |
Additional trash cart | $6.47/month. | Use additional cart form. |
Additional recycling cart | $1.62/month. | Use additional cart form. |
Solid waste office | 301 W. Beauregard Ave.; 325-486-3798. | Use for trash/bulk/recycling billing questions. |
Republic Services | 1422 Hughes St.; 325-481-7726; Mon-Fri 8 AM-5 PM. | Use for trash collection operations. |
Landfill | 3002 Old Ballinger Highway; 325-481-7701. | City residents bring water bill + matching driver’s license. |
Current Watering Rules and Conservation Stage
Current stage
Standard conservation.
Apr. 1-Oct. 31
Outside watering: twice every seven days.
Nov. 1-Mar. 31
Outside watering: once every seven days.
Noon-6 PM
Watering prohibited between noon and 6 PM.
Rule / question |
Direct answer |
User action |
|---|---|---|
Application limit | Up to 1 inch per week. | Do not overwater or allow runoff. |
Runoff rule | Runoff of more than 150 feet down any street, gutter, alley or ditch is prohibited. | Shorten sprinkler zones and repair overspray. |
Hand watering | Lawns, gardens, landscape, trees, shrubs and foundations may be hand-watered any day except noon-6 PM, within 1 inch/week limit. | Use hand watering for stressed plants. |
Drip / soaker / bubbler | Permitted any day and time if total application does not exceed 1 inch/week. | Use drip for trees/foundations while staying within limit. |
Golf greens | May be watered daily except noon-6 PM. | Applies to greens, not normal residential lawns. |
Violation report | Report online or call 325-657-4409. | Use exact address, date/time, and visible runoff details. |
Water-saver checks: test toilets with food coloring, repair a drip that wastes about five gallons per day, check outdoor faucets/hoses, use soaker/drip irrigation, mulch plants and aim sprinklers at grass instead of sidewalks.
High Bill, Leak Check or Usage Spike
Check online balance
It may differ from mailed bill because it reflects newer changes.
Check usage
Water usage is billed in 1,000-gallon increments.
Check winter sewer average
Sewer usage is based on December, January and February average.
Check leaks
If meter moves when all faucets are off, the home likely has a leak somewhere.
Searcher concern |
Fast check |
Ask Customer Service |
|---|---|---|
“My bill is much higher.” | Compare water usage, not only total bill, because trash, stormwater and sewer may be included. | Can you review usage, meter size, account class and recent changes? |
“The online balance is different.” | Online balance may include changes after the mailed statement. | Which balance is due today? |
“My sewer is high.” | Check December-February average and whether usage exceeded 4,000 gallons. | Which winter average was used for sewer billing? |
“My outdoor use went up.” | Compare watering schedule, drought level and one-inch/week limit. | Did my usage enter a higher drought-level tier? |
“I might have a leak.” | Turn off all faucets/irrigation; check whether meter continues moving if accessible and safe. | What proof do you need after repair? |
“A bill posted after 5 PM.” | Bill explainer says payments made after 5 PM apply to next business day. | Did the late fee apply because of posting date? |
San Angelo Water System and Supply Context
Population served context
Water Resources lists population at 101,004.
Connections
Water Resources lists 35,733 water connections.
Average demand
Annual daily average: 12.5 million gallons.
Summer peak
Summer peak: 24 million gallons per day.
System detail |
Official context |
Why users care |
|---|---|---|
Customer demand | Residential 73%, commercial 12%, industrial 4%, institutional 11%. | Explains why summer residential watering matters. |
Water supplies | Surface water reservoirs/lakes plus required minimum daily Hickory Aquifer groundwater production of about 1.5 million gallons/day. | Useful during drought and source-water questions. |
Standard conservation trigger | More than two years supply. | Current watering limits are tied to supply stage. |
Drought Level 1 | Less than two years supply. | Restrictions may increase if supply drops. |
Drought Level 2 | 18 months or less. | Check current stage before irrigating. |
Drought Level 3 | 12 months or less. | Emergency restrictions may apply. |
Water infrastructure | City says there are 670 miles of water mains and $4-$6 million annually is spent repairing old water and sewer lines. | Explains why main replacement and boil-notice questions matter. |
Water Quality, CCR and Boil Water Notice Steps
Water Quality Division
Mission: analyze and evaluate source water, treated water and wastewater for state-mandated water quality standards.
Water Quality Lab
Address: 1324 Metcalfe St., San Angelo, TX 76903
Phone: 325-481-2722
Official CCR
Use the annual Consumer Confidence Report for official drinking-water data. Monthly reports are general information only.
Situation |
Official action |
Important detail |
|---|---|---|
Need latest water quality data | Open Consumer Confidence Reports archive or annual CCR. | Monthly reports should not be treated as TCEQ/EPA official analyses. |
During boil water notice | Use bottled or boiled water for drinking, cooking, ice, brushing teeth, baby formula and food prep. | Boil to full rolling boil for 1 minute; cool before use. |
Filtered water | Boil even if water is filtered. | Do not use ice/water from appliances connected to the water line. |
Pets | Provide cooled boiled or bottled water. | Pets can get sick from the same germs as people. |
After notice lifted | Flush cold taps at least 5 minutes each; dump ice; flush refrigerator water lines; replace filters if needed. | Apartment/complex plumbing may need longer flushing. |
What triggers a boil notice? | TCEQ requires notice if public water pressure drops; main breaks do not always trigger one. | City says notice normally lasts 24-48 hours due to repair, flushing and testing time. |
Locality, City Limits and Service-Area Notes
Local search context |
What matters |
Best action |
|---|---|---|
City of San Angelo | City provides water and sewer service and bills municipal services through the Water Customer Service/Billing system. | Use the City portal, 301 W. Beauregard office and 325-657-4323. |
Tom Green County / outside city limits | Water customers outside city limits pay 1.5 times the rate paid by city customers. | Check whether your account is inside or outside city limits before comparing rates. |
Lake Nasworthy | Water Utilities maintenance includes Nasworthy Dam and Nasworthy irrigation canal; fee schedule references Lake Nasworthy sewer extension fees. | Use City water/service routing for leaseholder or lake-area utility questions. |
Trash on water bill | Republic Services provides contracted trash service, billed through municipal services statement. | Billing setup through Water Customer Service; collection issues may route to Solid Waste/Republic. |
Stormwater fee | Based on impervious area, not how much water you used. | Check stormwater tier if the fee seems unrelated to household use. |
Water supply questions | Sources include surface water plus Hickory Aquifer required minimum daily production. | Use Water Resources and current lake-level links. |
Map: San Angelo Water Customer Service
Location |
Address |
Use for |
|---|---|---|
Water Customer Service / Billing & Receipts | 301 W. Beauregard Ave., City Hall Annex, first floor, San Angelo, TX 76903 | Water bill, in-person payment, start/stop/transfer, billing questions. |
Payment drop box | South side of City Hall Annex, 301 W. Beauregard Ave. | Check or money order drop-off; no cash. |
Payment mailing address | City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902 | Mailed water utility payments. |
City Hall | 72 West College Avenue, San Angelo, TX 76903 | General City routing, not the main water-bill payment counter. |
Water Quality Lab | 1324 Metcalfe St., San Angelo, TX 76903 | Water quality report and lab questions. |
Republic Services | 1422 Hughes St., San Angelo, TX 76903 | Trash collection operations. |
San Angelo Landfill | 3002 Old Ballinger Highway | Landfill, e-waste, bulky disposal; bring water bill and matching ID if using city resident free dumping. |
San Angelo Water Utilities FAQ
What is the San Angelo Water Customer Service phone number?
Call 325-657-4323 for water billing, payments, account setup, disconnect, transfer, and customer service questions.
What number do I call for water leaks or outages?
Call 325-657-4295. The City lists this as the 24/7/365 line for leaks, breaks, outages and sewer backup.
Where do I pay my San Angelo water bill online?
Use the official City Pay/Purchase page or the authorized InvoiceCloud portal at invoicecloud.com/sanangelotx. One Time Pay does not require registration.
Can I pay by phone?
Yes. Call Customer Service at 325-657-4323 and choose the payment option. Long-distance users may call 855-419-2758.
When are online and phone payments unavailable?
The City says online and phone payments are unavailable from 10 PM to 2 AM daily and from 3:30 AM to 4:30 AM Mondays for system updates.
Where do I mail a San Angelo water payment?
Mail payment to City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902. Make checks payable to City of San Angelo-Water or COSA-Water.
Where is the San Angelo Water Customer Service office?
Water Customer Service is at 301 W. Beauregard Ave., City Hall Annex, first floor, San Angelo, TX 76903. Office hours are Monday through Friday, 8 AM to 5 PM.
How much is the late fee?
Any water utilities bill not paid within 25 days after the billing date is delinquent and receives a 15% late fee on the total new charges for the month.
How much is the reconnect fee after delinquency?
The reconnect charge after delinquency is $30, and the accrued bill plus late charge must be paid before water service is reactivated.
How do I start new residential water service?
Complete the residential application and required utility services acknowledgment/right-to-access form, provide identification and account details, and allow 48 hours for processing. New residential service includes a $20 activation fee and a $100 minimum water/sprinkler deposit.
30-Second San Angelo Water Checklist
Pay/Login: InvoiceCloud → One Time Pay or Register → check account number → save confirmation → remember 1-2 business day application warning.
Call: billing 325-657-4323; leaks/outages/sewer backup 325-657-4295; water waste 325-657-4409.
Visit: 301 W. Beauregard Ave., City Hall Annex, first floor, Monday-Friday 8 AM-5 PM.
Late/reconnect: 15% late fee after 25 days; $30 reconnect after delinquency; $20 activation; $100 minimum residential water deposit.
Watering: standard conservation; twice every 7 days Apr-Oct, once every 7 days Nov-Mar, no watering noon-6 PM, no runoff over 150 feet.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
Water Bill Payment, Leak & Utility Help Toolkit
Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.
Official Water Bill Portal Finder
Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.
Safe Water Bill Payment Checklist
Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.
Late Bill, Shutoff Notice & Reconnection Action Plan
Select your situation and get practical next steps. This helps users act quickly without guessing.
High Water Bill & Leak Troubleshooter
A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.
Start, Stop or Transfer Water Service Checklist
Moving in or out? Choose your situation and prepare the details most utilities commonly request.
Your preparation checklist
Payment Assistance & Arrangement Finder
If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.
Water Department Call Script Generator
Generate a clear call or email script before contacting the utility billing office.