Savannah Water Utility 2026: Bill Pay, Login & Phone

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City of Savannah Utility Services • water bill pay • barcode login • phone • emergency • leak help

Savannah Water Utility Help Desk for Bills, Login and Service

Use this page to pay the correct Savannah utility bill, find the barcode and account-number rules, call customer service, report a broken water main, start or disconnect service, avoid shutoff fees, request assistance, check a high bill, and find official water-quality contacts.

Pay Utility Bill Online Call 912-651-6460 Water/Sewer Emergency Office Map

Start Here: Pick the Right Savannah Utility Action

Pay onlineAccount number + barcode
Customer service912-651-6460
Emergency912-351-3434
Office305 Fahm Street
User need
Official route
Prepare first
Do not miss
Pay online
City of Savannah online utility payment
Account Number and Barcode from the payment coupon of your bill.
eCHECK is fee-free; other online methods carry a $3.85 convenience fee.
Ask billing question
912-651-6460 or Customer Contact Form
Account holder name, phone, email, barcode, account number, service address.
The online contact form is for general questions; it says not to use it for emergencies or time-sensitive matters.
Visit office or pay in person
Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401.
Bill, ID, payment method, account number, notice if any.
Utility Services hours are Monday-Friday, 8:15 AM-5:00 PM, closed weekends and City holidays.
Mail payment
City of Savannah Utility Services Division, P.O. Box 1968, Savannah, GA 31402.
Payment stub, check or money order, account number.
Mail is not a safe method for shutoff-risk accounts.
Water or sewer emergency
912-351-3434
Address, cross street, emergency type, time started.
Official page says this is for events such as a broken water main in the public right-of-way.
Non-emergency city service request
Call 311 or 912-651-6565.
Location, photos if safe, contact info.
Use 911 for public safety emergencies; use 311 for routine City requests.

Scam warning: the City of Savannah Utility Billing Department cautions that it does not reach out to customers by phone to communicate service disruption or collect payment. Verify account questions through the official customer service number or website.

Official Savannah Utility Services Contact Box

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Customer Service Office

City of Savannah Utility Services
Coastal Georgia Center
305 Fahm Street
Savannah, GA 31401

Phone: 912-651-6460
Hours: Monday-Friday, 8:15 AM-5:00 PM

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Mail Payment Address

Utility Services Division
P.O. Box 1968
Savannah, GA 31402

Use the correct utility bill stub. Overnight and in-person revenue payments route to the Coastal Georgia Center.

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Emergency / 311

Water & Sewer Emergency: 912-351-3434

311 Action Center: 311 or 912-651-6565

Utility Services Director: Robert Boyce

Official Savannah pages:

Utility Services Account Services Contact Utility Services Revenue Payment Methods

How to Pay a Savannah Water Utility Bill

Savannah’s “water bill” is usually a combined utility bill for water, sewer, trash and recycling services. Bills are generally issued bi-monthly, so a two-month bill can look larger than a monthly utility bill.

Payment method
Official detail
Best for
Watch out for
Online payment portal
savannahga.gov/utilitypay requires Account Number and Barcode from the payment coupon.
Fast online payment from the official city route.
You must have an email address for online payments.
eCHECK / ACH online
The City pays the eCHECK processing cost to keep this option fee-free for customers.
Fee-free online payment using checking/savings information.
Payment amount must be under $1,000; include all zeros in routing/account numbers.
Card / digital wallet online
Discover, MasterCard, VISA, PayPal, PayPal Credit, Venmo and Amazon are listed with a $3.85 processor convenience fee.
Customers who need card or wallet payment.
Payment amount must be no higher than $300.
Automatic checking account debit
Utility bills may be automatically debited from a checking account bi-monthly on the due date; a voided check must be submitted with the application.
Customers who want due-date autopay.
You still receive a regular bill statement before withdrawal.
In-person payment
Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401. Office hours: 8:15 AM-5:00 PM, Monday-Friday.
Cash, check, money order, debit/credit card, certified funds or digital wallet payments.
If flagged with Tax Sale or Returned Item, personal check may not be allowed.
Mail payment
City of Savannah Utility Services Division, P.O. Box 1968, Savannah, GA 31402.
Normal bills with enough mailing time.
City says it is not responsible for late remittances made through mail service.
Drop box
External drop box at the Coastal Georgia Center on the west side of the building, parking lot side.
After-hours check or money order payment.
Checks or money orders accepted. Do not use for cash.
Payment confirmation script: “I paid account [account number] with barcode [barcode] for [service address] on [date/time] by [eCHECK/card/mail/drop box/in person]. The confirmation/check number is [number]. Can you confirm it posted and whether any balance or shutoff risk remains?”

Online Payment Login: Account Number, Barcode and Limits

Account number

Found on the payment coupon of the utility bill. Enter exactly as printed.

Barcode

Located on the return stub directly below the account number. It stays the same at the same service address.

Email required

The online portal requires an email address for all online payments.

$10 minimum

The minimum online payment amount is $10.

Open the official payment page

Go to savannahga.gov/utilitypay. Avoid sponsored ads, directory sites or unexpected payment links.

Get the payment coupon

Find the Account Number and Barcode on the return stub/payment coupon. Do not use meter number, parcel number or trash cart number.

Pick eCHECK or fee payment

Use eCHECK if you want the fee-free online option and the amount is under $1,000. Use card/wallet only if you accept the $3.85 convenience fee and $300 maximum.

Save proof

Save the receipt, confirmation number, account number, barcode, payment amount, date/time and email confirmation before closing the page.

Turn-on agreement note: Savannah’s online payment page says using the portal also means agreeing to the City of Savannah Water Service Turn-on Release Agreement.

Late Penalty, $50 Administrative Fee and Shutoff Timeline

Bill due

Payments are due within 20 days of the bill date.

Penalty day

Late penalty is added around day 31: $5 or 10%, whichever is greater.

Admin fee

$50 administrative processing fee is assessed around day 38.

Shutoff period

Service shutoff period begins around day 38 after the unpaid bill lifecycle.

Stage
Approximate day
Fee / result
What user should do
Bill mailed
Day 0
No fee.
Check account number, barcode, due date and amount.
Bill due
Day 20
Payment due in full.
Pay online, in person, mail early, or set up automatic debit.
Last day without penalty
Day 30
No penalty if paid by the applicable deadline.
Use a fast payment method; mail may be too slow.
Late penalty
Day 31
$5 or 10%, whichever is greater.
Call customer service if payment was made but did not post.
Administrative processing fee
Day 38
$50 administrative processing fee.
Ask whether full payment or an arrangement can prevent disconnection.
Service shutoff period
Day 38
Account becomes subject to water service shutoff.
Call 912-651-6460 before paying if service is at risk.

Payment arrangement timing: the $50 administrative fee can be avoided by entering into a payment arrangement before the initial due date on the bill. Late penalties can still continue on delinquent balances until paid in full.

Shutoff-protection script: “My Savannah utility account is past due. What exact amount and payment method protects service today? Can I start a payment arrangement before fees or shutoff, and do I need to call back after paying?”

Payment Arrangements and Help Paying a Water Bill

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Payment arrangement basics

  • Call 912-651-6460.
  • Minimum down payment: 10% of past-due balance.
  • Minimum monthly payment: $100.
  • Regular bi-monthly bills must still be paid by due date.
  • Late penalties still apply until past-due balance is paid in full.
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H2OC discount

  • Help to Our Community is for qualifying low-income seniors and disabled residents.
  • Qualified applicants can save up to $179 per year.
  • Account must be in the applicant’s name.
  • Seniors must be 65+ and meet income limits.
  • Disabled residents must be 18-64 and receive SSI or SSDI.
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Partner agencies

Low-income seniors:
Senior Citizens, Inc.
912-236-0363

Disabled residents:
L.I.F.E., Inc.
912-920-2414

Arrangement warning: if a customer fails to make required payment-arrangement payments or does not pay regular utility bills while on a plan, the account may be subject to immediate water service disconnection without further notice, and the full balance can become due for restoration.

Official help links:

Payment Arrangements H2OC Assistance Fees & Shutoff

Start, Transfer or Disconnect Savannah Utility Service

Start service

  • Submit Application for Utility Service.
  • Allow up to 7 days for online submissions to process.
  • $30 nonrefundable account setup fee applies to new accounts and transfers.
  • Deposit may be required for certain services.
  • Valid government-issued picture ID is required.

New property owners

  • Application for Utility Service.
  • Copy of settlement statement.
  • Valid government-issued picture identification.
  • Full payment of any past-due balances in owner’s name.

Disconnect service

  • Submit Application for Utility Service.
  • Attach valid government-issued picture identification.
  • Same-day service is not available.
  • Allow up to 2 business days for service requests.
  • Connections/disconnections may be scheduled up to 7 calendar days in advance.
Moving scenario
Official rule / detail
What to do
Transfer within Savannah service area
Application plus tenant/owner documentation for the new service address, such as lease or closing statement.
Pay current balance in full before transfer request.
Disconnect when moving/selling
If service is not disconnected, the customer can remain liable for water use even after leaving the property.
Submit disconnect request and keep confirmation.
Delinquent interruption
Service interruption due to delinquency does not close the account or stop base service charges from accruing.
Do not treat shutoff as account closure; request disconnection separately if moving.
Tenant vacates
Service is not automatically transferred back to property owner, management company or apartment complex.
Owner/manager must request service connection if needed.
Turn-on timing
New service connections and delinquent reconnections are Monday-Friday, 7 AM-5 PM; no hourly schedule is set.
Schedule by calendar date, not by exact hour.
How to Set Up Service Transfer or Disconnect Service Customer Contact Form

High Water Bill: Savannah-Specific Causes and Fixes

Summer use jump

Savannah says average use rises from about 85 gallons per resident per day in winter to 125 gallons in summer.

Sprinkler math

A typical sprinkler from a standard garden hose for one hour can use about 1,020 gallons.

Running toilet

A continuously running toilet can waste up to 200 gallons a day and double a family’s normal use and bill.

Leak adjustment

After repairs and approved documentation, you can apply for water/sewer leak adjustment.

Check
Official detail
What to do now
Toilet flapper leak
Put dye in the tank, wait at least 20 minutes, and look for color in the bowl.
If color appears in the bowl, repair the flapper/flush valve and keep receipts.
Fill valve / overflow tube
Check whether water drains into the overflow tube when the tank is full.
Repair or replace fill valve and document the date fixed.
Faucet leak
A faucet may waste as much as 20 gallons per day depending on severity.
Check under sinks, cabinets and outside spigots.
Irrigation system
Automated systems may overwater, leak, break sprinkler heads or have a stuck valve.
Check timer, heads, valves and watering days.
Pool fill
Outdoor water recreation and pool filling can raise summer usage.
Compare the bill period with pool fill, hose or sprinkler activity.
Leak adjustment
Customer can apply after repairs are completed and documentation is received and approved.
Use the Water & Sewer Leak Adjustment Form and gather repair invoice/photos.
Leak-adjustment script: “My utility bill increased because of a leak at [location]. The repair was completed on [date]. I have [plumber invoice/photos/parts receipt]. Can you confirm whether I may apply for the water and/or sewer leak adjustment and what documents are required?”
High Water Bill Causes Leak Adjustment Read Bill & Meter

Water, Sewer, 311 and Public Works Emergency Routing

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Water & sewer emergency

912-351-3434

Use for broken water main in the public right-of-way and urgent water/sewer emergencies.

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311 Action Center

Call 311 or 912-651-6565.

Use for non-emergency City government matters, service requests and routine reports.

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FOG / sewer clog

Savannah says fats, oils and grease can cause sewer blockages and overflows. If you suspect a blockage, call 311 immediately.

Problem
Call / report
Say this
Broken water main / major street leak
912-351-3434
“Water is flowing/bubbling at [address/cross street]. It started around [time].”
Sewer backup / suspected sewer blockage
311, 912-651-6565, or emergency line if urgent.
“Wastewater is backing up at [fixture/location]. I stopped using water.”
Trash/recycling cart or routine city service
311 or 912-651-6565.
Provide address, cart type, service issue and photos if safe.
Billing/account question
912-651-6460 or Customer Contact Form.
Have barcode, account number and service address ready.
Immediate public safety issue
911.
Use for fire, medical, law enforcement or life-safety emergency.

Do not use the contact form for emergencies: Savannah’s Customer Contact Form says it is for general utility account questions, provides an initial reply expectation of 3 business days, and should not be used for emergencies or time-sensitive matters.

Water Quality Report, PFAS Contact and Paper Copy

Water Quality Reports

The Water Quality Report contains information about the source and quality of Savannah drinking water.

Open Water Quality Reports

Paper copy

To receive a paper copy, email lwalker@savannahga.gov or call 912-651-6714 and leave your name and mailing address when prompted.

PFAS questions

Contact Shawn Rosenquist, Ph.D., P.E.

shawn.rosenquist@savannahga.gov
912-525-3100 ext. 2511
912-651-6573

Source note: Savannah’s “How to Read Your Bill and Meter” page explains that the Floridan Aquifer and Savannah River are the community resources behind local drinking water service.

Outdoor Watering Schedule and 2026 Drought Notice

No watering window

No outdoor watering between 10 AM and 4 PM.

No Friday watering

Savannah’s schedule says no outdoor watering on Fridays.

Address-based days

Even addresses: Monday, Wednesday, Saturday. Odd addresses: Tuesday, Thursday, Sunday.

Outdoor rule
Who it affects
Practical action
Georgia Water Stewardship Act
Outdoor irrigation across Georgia between 10 AM and 4 PM.
Set irrigation timers outside the banned window.
Savannah / Chatham County 3-day schedule
Residential, commercial, institutional and industrial Savannah water customers.
Use even/odd address days and skip Fridays.
Level 1 drought notice
City water customers under the April 27, 2026 statewide drought response.
Follow the year-round schedule and reduce outdoor use.
Questions
Customers needing water-conservation or schedule guidance.
Call 912-651-2221.
Outdoor Water Schedule Water Saving Tips 2026 Drought Notice

Returned Payment, Certified Funds and Account Problems

Problem
Official rule / detail
What to do
Returned check / ACH
Returned Check Policy: $30 or 5% of the check amount, whichever is greater, for each returned item, including ACH payments.
Call before retrying; confirm whether certified funds are now required.
Second returned item
Owner and possibly check writer may be placed on certified-funds-only basis after the second returned item.
Use money order, certified funds, in-person approved payment, or other method City confirms.
Tax Sale or Returned Item flag
Revenue page says personal check may not be accepted if account is flagged.
Ask the cashier or customer service what payment types remain acceptable.
Balance on old account
FAQ says past-due balances on old/existing accounts must be paid before re-establishing service at same address or starting new service.
Resolve old balance before transfer or new setup.

Savannah Utility Services Map and Office Details

Use the map for the Coastal Georgia Center at 305 Fahm Street. Confirm holiday closures before visiting.

Location / contact
Address / number
Use for
Important note
Utility Services / Cashier Office
Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401
In-person utility payment, customer service, revenue/cashier questions.
Monday-Friday, 8:15 AM-5:00 PM.
Utility payment mailing address
City of Savannah Utility Services Division, P.O. Box 1968, Savannah, GA 31402
Mailed utility payments.
Use bill stub and allow mail time.
Customer service phone
912-651-6460
Billing, account, payment arrangement, start/stop/transfer help.
Have account number and barcode ready.
Water & sewer emergency
912-351-3434
Broken water main and urgent water/sewer issues.
Do not use the online contact form for emergencies.
311 Action Center
311 or 912-651-6565
Non-emergency City service requests and information.
311 is not for police/fire/medical emergencies.
H2OC program reference
Broughton Municipal Building, 132 E. Broughton Street, Savannah, GA 31401
Program page reference for Help to Our Community.
Applications are processed through partner agencies, not directly by the City.

Savannah Water Utility FAQ

How do I pay my Savannah water utility bill online?

Go to savannahga.gov/utilitypay. You need the Account Number and Barcode from the payment coupon of your bill. eCHECK/ACH is fee-free; other listed online methods carry a $3.85 convenience fee.

What is the City of Savannah Utility Services phone number?

Customer Service is 912-651-6460. Use this for billing, payment arrangements, account questions, start/stop/transfer service, high bills and general utility account help.

What is the Savannah water and sewer emergency number?

For water and sewer emergencies, call 912-351-3434. The official contact page says this number is for emergencies such as a broken water main in the public right-of-way.

Where is the Savannah Utility Services office?

Utility Services is located at the Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401. Office hours are Monday-Friday, 8:15 AM to 5:00 PM, excluding weekends and City holidays.

Where do I mail a Savannah utility payment?

Mail utility payments to City of Savannah Utility Services Division, P.O. Box 1968, Savannah, GA 31402. Use the bill stub and account information so the payment posts to the correct account.

Does Savannah charge an online payment fee?

eCHECK/ACH online utility payments are fee-free to customers because the City pays that processing cost. Discover, MasterCard, VISA, PayPal, PayPal Credit, Venmo and Amazon payments are listed with a $3.85 convenience fee.

What happens if my Savannah utility bill is late?

Payment is due within 20 days of the bill date. A late penalty of $5 or 10%, whichever is greater, is added around day 31. A $50 administrative processing fee is assessed around day 38, when shutoff can begin.

Can I get a payment arrangement?

Yes. Savannah says payment arrangements require at least 10% down and minimum $100 monthly payments. Regular bi-monthly bills must also be paid by their due dates, and late penalties may continue until the past-due balance is paid.

How do I start or disconnect Savannah utility service?

Submit the Application for Utility Service with required ID and owner/tenant documents. Online submissions may take up to 7 days. Same-day service is not available; allow up to 2 business days for service requests.

Can Savannah adjust a high bill after a leak?

Yes, you can apply for an adjustment after repairs are completed and documentation is received and approved. Use the Water and/or Sewer Leak Adjustment Form and keep repair proof.

30-Second Savannah Water Utility Checklist

Pay online: use savannahga.gov/utilitypay with Account Number + Barcode from the payment coupon.

Phone: customer service 912-651-6460; emergency water/sewer 912-351-3434; 311 or 912-651-6565 for routine City service requests.

Fees: eCHECK under $1,000 is fee-free; card/wallet payments are capped at $300 and carry $3.85 convenience fee; online minimum is $10.

Past due: watch day 31 late penalty, day 38 $50 administrative fee and shutoff period; call before paying if service is at risk.

High bill: check toilets, faucets, irrigation, sprinklers, summer use and leak-adjustment documentation.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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