Mansfield Water Utilities Help Desk for Bills, Login, Service and Emergencies
Use this page when you need the right Mansfield water payment link, phone number, PIN/account prep, late-payment rule, service-start fee, emergency route, WaterSmart login, billing-cycle map, or leak checklist.
Quick Answer: Pick the Mansfield Utility Task
Searcher intent |
Best official action |
Prepare first |
Do not miss |
|---|---|---|---|
Pay online or log in |
Open WaterSmart or use the City’s Pay Your Water Bill Online route. |
Utility account number, PIN if prompted, service address, payment method. |
WaterSmart registration uses the account number listed on your water bill as the registration code. |
Pay by phone |
Utility account number and PIN number from your water bill. |
Phone card/debit/e-check payments are real-time and update the account once complete. |
|
Billing help |
Customer number, account number, service address, due date, payment proof. |
Online transition notes say post-Aug. 12, 2024 payments need the new customer/account number. |
|
Pay on cut-off day |
Pay before 8 AM if possible; if paying after 8 AM, call 817-276-4230. |
Confirmation number and exact account paid. |
City FAQ says paying on cut-off day can still result in shutoff unless handled correctly. |
Water/sewer emergency |
817-276-4230 during business hours; 817-473-8411 after hours. |
Address, cross street, emergency type, time started, safety concern. |
Emergency examples include hydrant leak, meter leak, no water, overflowing manhole, sewer backup, and water line break. |
Start service |
Driver’s license copy, lease copy if renting, deposit/fee, access to inside structure. |
Residential fee is $60 per meter; business is $100 per meter; residential plus irrigation meter is $110. |
|
Track high usage |
Account number, household profile, recent bill history. |
WaterSmart can show usage, spending, alerts, comparisons, conservation steps and bill payment. |
Fast warning: if your service is already disconnected or the account is on a cut-off day, do not rely on mail, bank bill pay, or an unattended online payment alone. Call Utility Billing with the confirmation number.
Official Phone Numbers, Offices and Local Utility Context
Utility Billing Office
Mansfield City Hall
1200 E. Broad Street
Mansfield, TX 76063
Phone: 817-276-4230
Water Utilities Contact
Chris W. Burkett Service Center
620 S. Wisteria St.
Mansfield, TX 76063
Phone: 817-276-4230
Local Service Area
Use this guide only for City of Mansfield, Texas water utility accounts. Nearby addresses, HOAs, MUDs, apartments, and county areas may use a different billing provider.
Need | Official contact / route | Use for |
|---|---|---|
Billing office | Bill balance, account/PIN help, payment confirmation, deposits, extensions, start/stop/transfer. | |
Pay by phone | Real-time card/debit/e-check payment by phone. | |
Business-hours emergency | Water line break, no water, meter leak, sewer backup, manhole overflow, hydrant leak. | |
After-hours emergency | Urgent water/sewer emergency outside Monday-Friday 8 AM-5 PM. | |
Online usage portal | Usage tracking, alerts, account registration, bill payment route. | |
Official forms | Business utilities, residential utilities, extension, transfer, cancellation, disclosure request, appeal/leak form. | |
Report concern | Water emergency or water waste routing. | |
Water quality | Current water quality report, contaminants info, water-loss statement and water quality FAQs. |
Pay, Login, Phone Pay, Bank Draft or Mail
Online Pay
Use account number and PIN from your water bill if prompted. Online credit, debit and e-check payments update the account immediately after completion.
WaterSmart
Register with the account number from your bill, then track water use, compare similar homes, get alerts, and pay online.
Phone Pay
Call 877-768-8270. You need the account number and PIN from the bill.
Draft Plans
Bank Draft and Credit Card Draft are set up by logging in with account and PIN. Bank Draft is free for customers with satisfactory payment records.
Payment method | Official detail | Best for | Watch this |
|---|---|---|---|
Online credit/debit/e-check | Needs utility account number and PIN from bill; reflects immediately after transaction is completed. | Fast payment, deposits and confidentiality fee after account setup. | Save confirmation and verify correct account. |
WaterSmart | Account number from bill is the registration code; portal shows water use, alerts, conservation steps and bill payment. | Customers who want bill pay plus water-use tracking. | After the 2024 transition, old account numbers may have changed. |
Pay by phone | 877-768-8270; credit cards, debit cards and eChecks accepted. | Real-time payment without visiting City Hall. | Have account number and PIN before calling. |
Bank bill payment service | Bank bill pay posts the day after payment is transmitted to the City’s banking center. | Regular non-urgent payments. | Account number must be included on all payments. |
In person | Utility Billing Department inside City Hall, 1200 E. Broad St., Mansfield, TX 76063. | Payment with staff help, urgent confirmation, start-service payment. | Bring bill, ID if needed, and exact account details. |
Mail | Utility Billing Department, 1200 E. Broad St., Mansfield, TX 76063. | Normal payment with enough mailing time. | Do not use if close to cut-off day. |
Bank Draft Plan | Bill stub marked “paid by draft” is mailed about 10-14 days before deduction. | Customers with satisfactory payment records who want automatic checking/savings draft. | Confirm enrollment before assuming it is active. |
Credit Card Draft | Charges card on file after setup through login/account PIN flow. | Customers who prefer card autopay. | Keep card expiration updated. |
Official payment links:
Late Bill, Cut-Off Day, Extension or Reinstatement
Late fee
$10 or 10%, whichever is higher, is added on the 21st day after billing date.
Termination risk
Service is subject to termination if not paid within 30 days of billing.
Cut-off day
FAQ says pay before 8 AM to stop disconnect; if paying after 8 AM, call 817-276-4230.
Reinstatement
If disconnected for non-payment, someone with inside access must be present during reconnection.
Situation | Best move | Why it matters |
|---|---|---|
Bill just arrived | Review due date, account number, PIN, consumption history and billing summary. | Bills are rendered about every 30 days and based on a meter reading one week to 10 days before receipt. |
Late payment | Pay immediately and confirm whether late charge already posted. | Late charge is $10 or 10%, whichever is higher, on day 21. |
Cut-off day before 8 AM | Pay before 8 AM and keep proof. | FAQ says payment before 8 AM can stop disconnect. |
Cut-off day after 8 AM | Pay, then call 817-276-4230 with confirmation. | Payment after 8 AM may not stop the field action unless Customer Service is contacted. |
Need extension | Use the Extension Agreement online form or call billing. | Do not assume partial payment or form submission protects service until accepted. |
Already disconnected | Call 817-276-4230 to request reinstatement after required payment. | Someone must be at the property with access to the inside of the home. |
After-hours restoration timing | If payment is made at office between 4:30 PM and 5 PM, restoration is listed between 6-7 PM or 7-8 PM. | Make sure an adult with inside access is present. |
Missed reconnect appointment | Call billing and prepare for extra fee. | City says an additional fee is charged for each return visit if staff arrive and no one is available. |
Start, Transfer, Cancel or Change Utility Service
Start service
- Submit Residential Utilities Application or Business Utilities Application.
- Provide copy of driver’s license.
- If leasing, provide copy of lease agreement.
- Pay applicable fee/deposit after Utility Billing setup.
New service fees
- Business accounts: $100 per meter.
- Residential accounts: $60 per meter.
- Residential plus additional irrigation meter: $110.
- Missed connection trip: additional $15 each time.
Connection windows
- Morning schedule: 10 AM-noon.
- Afternoon schedule: 3 PM-5 PM.
- Someone must be at the structure with inside access.
- Meter is monitored; no more than 40 gallons may pass before technician shuts service off.
Form / task | Official route | Use for |
|---|---|---|
Residential utilities application | New residential water utility service. | |
Business utilities application | New business water utility service. | |
Transfer service | Move utility service to a new Mansfield address. | |
Cancel service | Stop service and prepare final bill/forwarding address. | |
Confidentiality request | Personal information disclosure preference. | |
Appeal / leak forgiveness | High bill or account review request after repair/evidence. |
Water or Sewer Emergency: What Counts and Who to Call
Field details
Give exact address, cross street, whether water is flowing, if traffic/property is affected, and when the issue started.
Emergency type | What to say | Have ready |
|---|---|---|
Fire hydrant leak | “A hydrant is leaking at [location].” | Nearest address, street, traffic hazard, water volume. |
Leak at meter | “Water is leaking at the meter box at [address].” | Meter location, active flow, property access. |
No water service | “My property has no water. Neighbors [are/are not] affected.” | Address, all taps vs one tap, recent shutoff/payment/service work. |
Overflowing manhole | “A manhole is overflowing at [street/cross street].” | Exact location, flow direction, odor, traffic/safety issue. |
Sewer backup | “Sewage is backing up at [fixture/location].” | Basement/floor drain/toilet, time started, whether neighbors are affected. |
Water line break | “Water is running/bubbling from the street/yard at [location].” | Cross street, photos if safe, pavement damage, water entering structure. |
Sewer safety: avoid contact with wastewater, stop using fixtures if backup worsens, keep children and pets away, and document only when safe.
Understand the Bill, PIN, Billing Cycles and WaterSmart
Bill timing
Bills are rendered about every 30 days. Each bill is based on a meter read taken one week to 10 days before you receive the bill.
Bill layout
The bill shows billing inquiries, pay-by-phone number, customer number, service address, billing date, account number, due date, read dates, current charges and consumption history.
Cycle map
Mansfield’s billing-cycle map shows Cycle 1 due last Wednesday, Cycle 2 first Wednesday, Cycle 3 second Wednesday and Cycle 4 third Wednesday.
Bill item | What it means | User action |
|---|---|---|
Customer number / account number | Needed for post-2024 account access, check payments and support calls. | Use the latest bill, not an old saved bank payee. |
PIN | Needed for online/phone payment in City payment instructions. | Find it on the water bill before calling or paying. |
Service address | Address receiving service. | Match it before submitting payment. |
Read dates | Previous and current meter read dates. | Long or unusual periods can affect the bill. |
Consumption history | Usage trend over time. | Compare seasonal watering or leak spikes. |
Billing summary | Past due plus current amount due. | Pay full required amount if service is at risk. |
WaterSmart registration | Use account number listed on water bill as registration code. | Personalize profile for better home comparison and alerts. |
Payment history | FAQ says sign in and select Payment History to see transactions. | Use this before calling about missing payments. |
High Bill, Leak Forgiveness, Meter Checks and K9 Leak Detection
Start with WaterSmart
Check water use, spending, alerts and comparisons before calling. It helps separate normal irrigation use from unusual spikes.
Appeal / leak form
Use the Utility Account Appeal / Leak Forgiveness form if you repaired a leak and have proof.
K9 leak detection
River, Mansfield’s leak detection dog, works on the city’s main distribution system, not private home visits.
Check | Action | Why it matters |
|---|---|---|
WaterSmart spike | Look for sudden usage increase and alert history. | Spikes can point to irrigation, toilet, pool, hose or hidden leak. |
Toilets | Listen for running/refilling; use dye test if needed. | Toilet leaks are common and often silent. |
Irrigation | Check heads, valves, controllers and zones aimed at street/sidewalk. | Summer irrigation is often the largest bill driver. |
Meter box / service line | Report leaks at the meter as a water utility emergency. | Meter leaks are included in emergency examples. |
Repair proof | Keep plumber invoice, date, photos and repaired part details. | Useful for leak forgiveness or account appeal review. |
City-side leak detection | River detects chlorine gases from underground water main leaks. | City leak detection helps reduce system losses, but it is not a home leak inspection service. |
Watering Rules, Lawn Guide and Conservation That Lower Bills
Year-round rule
No outdoor watering with an irrigation system between 10 AM and 6 PM.
Best time
The City points to 3 AM-6 AM as the optimal watering window.
Typical lawn need
Most Texas lawns need about one inch of water per week, including rain.
Problem | Action | Why it helps |
|---|---|---|
High summer bill | Water deep, not daily; try one or two soakings per week. | Overwatering can raise bills and weaken grass roots. |
Runoff | Use cycle-and-soak: shorter run times with breaks. | Clay soils need time to absorb water. |
Sprinkler overspray | Fix heads aimed at street or sidewalk. | Prevents waste and water-waste complaints. |
Unknown sprinkler output | Use the tuna can test for 15 minutes. | Shows how much water your sprinkler actually applies. |
Need reminders | Sign up for weekly watering advice. | Advice is based on local weather, sprinkler type and seasonal changes. |
Landscape upgrade | Review Texas SmartScape and water conservation tips. | Reduces long-term outdoor demand. |
Water Quality, Water Loss and Official Reports
Current report
Use the Mansfield Water Quality website for the current report and previous annual reports.
EPA hotline
The water quality page points users to the EPA Safe Drinking Water Hotline at 1-800-426-4791 for contaminant and health-effect information.
2025 water loss
Mansfield Water Utilities estimated 79,330,151 gallons of water loss from January-December 2025, about 1.3% of total water purchased.
Question | Useful answer | Next action |
|---|---|---|
Where is the current report? | Mansfield Water Quality website. | Open current report or previous report archive. |
Why are contaminants listed? | Drinking water may contain small amounts of some contaminants; presence does not necessarily mean health risk. | Review the report and EPA hotline guidance. |
What causes taste/odor? | The FAQ mentions algae growth in surface water reservoirs during hot Texas summers. | Read water quality FAQ or call Utility Billing if issue is sudden/local. |
Does Mansfield track water loss? | Yes, water loss is monitored for treatment plant and distribution efficiency. | Report visible leaks and unusual meter-area leaks quickly. |
Is water quality a billing issue? | No. Billing and water quality questions may use different routes. | Use billing for charges; use water quality report for contaminant/taste/odor context. |
Map: Mansfield Utility Billing and Water Utilities
Location / item | Address / route | Use for |
|---|---|---|
Utility Billing Department | Mansfield City Hall, 1200 E. Broad Street, Mansfield, TX 76063 | Bill payment, start service, mail payment, service transfer/cancellation questions. |
Chris W. Burkett Service Center | 620 S. Wisteria St., Mansfield, TX 76063 | Water Utilities contact reference and service-center routing. |
WaterSmart | Online portal | Usage tracking, alerts, account registration and bill-payment route. |
Billing Cycle Map | Official PDF map | Cycle 1 last Wednesday, Cycle 2 first Wednesday, Cycle 3 second Wednesday, Cycle 4 third Wednesday. |
After-hours emergency | 817-473-8411 | Emergency water/sewer problem outside normal business hours. |
Mansfield Water Utilities FAQ
What is the Mansfield Water Utilities phone number?
Call Utility Billing at 817-276-4230 for billing, payment, account, start-service, reinstatement and customer service questions.
How do I pay my Mansfield water bill online?
Use the official WaterSmart portal or the City’s Pay Your Water Bill Online route. Have your utility account number and PIN from your water bill ready if prompted.
What is the Mansfield water bill Pay-by-Phone number?
Call 877-768-8270. Credit card, debit card and eCheck payments are accepted by phone, and you need your utility account number and PIN number.
Where is the Mansfield Utility Billing office?
The Utility Billing Department is inside Mansfield City Hall at 1200 E. Broad Street, Mansfield, TX 76063.
What is the late fee?
The City lists a late charge of $10 or 10%, whichever is higher, added on the 21st day after the billing date.
When can service be terminated?
The City says service is subject to termination if the bill is not paid within 30 days of billing.
What should I do if I pay on cut-off day?
Pay before 8 AM if possible. If you pay after 8 AM, call Customer Service at 817-276-4230 with your confirmation number.
What is the after-hours emergency number?
For water or sewer emergencies outside normal business hours, call 817-473-8411.
What do I need to start service?
You need the applicable residential or business application, a copy of your driver’s license, and a lease agreement if you are leasing. New service fees are $60 residential, $100 business, or $110 residential plus additional irrigation meter.
What is WaterSmart?
WaterSmart is a free portal where Mansfield customers can track water use, compare usage with similar homes, get alerts, receive updates and pay their bill online.
30-Second Mansfield Utility Checklist
Pay/login: WaterSmart or official online payment route → account number + PIN → save confirmation.
Billing: 817-276-4230; City Hall, 1200 E. Broad Street, Mansfield, TX 76063.
Cut-off day: pay before 8 AM; if after 8 AM, call 817-276-4230.
Emergency: 817-276-4230 during business hours; 817-473-8411 after hours.
Start service: application + driver’s license + lease if renting + fee/deposit + someone present for connection window.
High bill: WaterSmart usage → toilets → irrigation → meter/meter-box leak → repair proof → appeal/leak form.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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