San Diego Water Utilities 2026: Bill Pay, Login & Phone

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San Diego Public Utilities • MyWaterSD • bill pay • phone • rates • leaks

San Diego Water Utilities Quick Desk: Pay, Log In, Call or Fix a Bill

Use this page as a practical desk for City of San Diego water and wastewater customers. Pick the task, use the official route, prepare the right account details, and avoid mistakes with card fees, phone-payment scams, held bills, estimated reads, leak adjustments and sewer-rate timing.

Log In / Pay MyWaterSD Call 619-515-3500 Leak / Sewer / Pressure 2026 Rates

Start Here: What Are You Trying to Do?

Customer Support619-515-3500
Emergency / Leak619-515-3525
Treasurer1200 Third Ave.
Searcher intent
Best official action
Have ready
Critical detail
Pay online / log in
MyWaterSD portal.
Account number, service address, email, payment method.
MyWaterSD lets customers view/pay bills, track water use, receive alerts and contact Public Utilities.
Pay without confusion
City Pay Your Bill page.
Account number and service address street number.
City says it does not accept water/wastewater payments over the phone and will never call to request phone payment.
Billing / account question
619-515-3500.
Account number, service address, bill date, payment proof, issue summary.
Customer Support hours: Monday-Friday, 7:30 AM-5 PM, closed City holidays.
Water leak, sewer spill, pressure problem
619-515-3525.
Exact address, cross street, issue type, time started, photos if safe.
This is the fastest route for leak, sewer spill and water pressure issues.
Irrigation runoff / storm drain pollution
Get It Done or 619-235-1000.
Location, photos, runoff direction, drain/street details.
Use this route for runoff and pollution, not normal water billing.
Start water/wastewater service
Start Service request.
Name, DOB, service address, mailing address, phone, email, start date, ID.
New account setup can take up to 10 business days; water remains on while request is processed.
Stop service / final bill
Stop Service request.
Account number, service address, stop date, phone, email, forwarding address.
Request can be submitted up to 30 days ahead and may take up to 7 business days to process.
Payment plan
Request a Payment Plan.
Account number, account holder name, address, phone, email.
Outstanding balance can be spread up to 36 months with no interest.

Phone-payment warning: The City says it does not accept water/wastewater payments over the phone and will never contact you to request a phone payment. Use MyWaterSD, automatic deduction, mail, City Treasurer, or listed payment locations.

Official San Diego Water Utility Contact Box

☎️

Water/Wastewater Customer Support

Phone: 619-515-3500

Email: customercare@sandiego.gov

Hours: Monday-Friday, 7:30 AM-5 PM, closed City holidays.

🚨

Water / Sewer / Pressure Reports

Call: 619-515-3525

Use for water leaks, sewer spills and water pressure issues.

Storm drain pollution/runoff: Get It Done or 619-235-1000.

🏛️

Walk-In Payment Office

Office of the City Treasurer
1200 Third Ave., Suite 100
San Diego, CA 92101

Phone: 619-236-6112
Limited lobby hours: Tuesday and Thursday, 9 AM-3 PM on the Treasurer payments page.

Official route
Use for
Phone / link
MyWaterSD
View/pay bills, track water use, alerts, notifications, saved payment methods, usage history.
customerportal.sandiego.gov
Public Utilities Customer Support
Billing, payment plan, start/stop service, leak adjustment, meter read review, account update.
619-515-3500
Emergency leak/sewer/pressure line
Water leak, sewer spill, pressure problem, possible meter leak on City side.
619-515-3525
Storm drain pollution / irrigation runoff
Runoff, pollution, drainage issue and Get It Done reporting.
Get It Done / 619-235-1000
Payment by mail / automatic deduction mail
Mail payment, automatic payment form.
P.O. Box 129020, San Diego, CA 92112-9020
Trash / recycling / containers
City-serviced trash schedule, container changes, missed collection, HHW appointments.
Get It Done / 858-694-7000

City utility scale: San Diego Public Utilities reports clean drinking water service to 1.4 million residents and wastewater service to more than 2.3 million customers, with nine reservoirs, three water treatment plants, three wastewater treatment plants, 131 pump stations and over 6,300 miles of pipelines.

Bill Pay and Login: San Diego Rules That Matter

Online

Use MyWaterSD. You need account number and service address street number for payment.

No phone payment

City does not accept water/wastewater payments over the phone.

Card fee

Residential credit/debit fee: 1.59% or $1.50, whichever is greater. Commercial: 2.25%.

Auto deduction

Withdraws from checking account 15 days after billing statement is issued.

Payment method
Official detail
Best for
Avoid this mistake
MyWaterSD online
Pay online with account number and service address street number.
Fast online payment and account access.
Do not enter card details on ad or unofficial payment pages.
MyWaterSD registered account
Register with account number, service address and email address.
Viewing current/past bills, usage, alerts, recurring payments.
Registration automatically switches the account to paperless billing; you can change it after login.
Credit/debit online
Residential fee is 1.59% or $1.50, whichever is greater; commercial fee is 2.25%.
Convenience when card fee is acceptable.
Card statement may show SMART ENERGY SYSTEMS with date and phone descriptor.
Automatic Deduction
Payments withdrawn automatically from checking account 15 days after statement is issued.
Customers who want bank draft without card fee.
Mail form to P.O. Box 129020 and allow 10 business days to process.
Mail
City of San Diego Public Utilities Department, Customer Support Division, P.O. Box 129020, San Diego, CA 92112-9020.
Routine payment with enough time.
Include bill stub; if paying before bill arrives, write account number on memo line.
City Treasurer walk-in
1200 Third Ave., Suite 100, San Diego, CA 92101.
In-person payment.
Verify limited lobby hours before visiting; unrolled coins over 50 are not accepted.
Payment centers
Official payment locations include select Walmart and neighborhood stores across San Diego County.
In-person payment near your area.
Use only the City’s official payment locations page/map.

Held bill warning: San Diego may hold bills that show unusual usage, such as meter misread, unusually low/zero usage or unusually high usage. Once reviewed, the bill is sent. If multiple bills arrive at once, request a payment plan instead of ignoring them.

Payment proof script: “I paid account [account number] for [service address] on [date/time] by [online/mail/in-person]. Confirmation or check number is [number]. Can you confirm whether it posted and whether any balance remains?”

Official payment links:

MyWaterSD Login Pay Your Bill Payment Locations Treasurer Payments

MyWaterSD Login, Registration and Fixes

Register

  • Open MyWaterSD.
  • Select register / new account.
  • Enter account number.
  • Enter service address.
  • Enter email address.
  • Check email activation link.

Login problem

  • Check spam/junk folder for activation email.
  • Use only the most recent activation link.
  • If not logged in for a year or more, re-registration may be needed.
  • Call 619-515-3500 during support hours.

Portal features

  • View current and past bills.
  • Make payments before or after login.
  • Set up autopay.
  • Manage paper/paperless billing.
  • View usage history.

Auto Pay note: MyWaterSD posted a credit/debit card Auto Pay re-enrollment notice for card users. Because portal notices can change, always read the message on the login screen before assuming Auto Pay is still active.

Start, Stop or Update Water/Wastewater Service

Start service

  • Primary account holder name.
  • Date of birth.
  • Service address.
  • Mailing address if different.
  • Phone and email.
  • Start date.
  • Government-issued ID for account holder and secondary contact if applicable.
  • Prior City of San Diego service address if applicable.

Stop service

  • Primary account holder name.
  • Account number if known.
  • Service address.
  • Phone and email.
  • Date to stop service.
  • Forwarding address for final bill or correspondence.
  • Submit up to 30 days before move-out.
  • Processing can take up to 7 business days.

Special account rules

  • Multi-family property with one meter must be in owner’s name.
  • Trust account can be used if the Trust has an EIN.
  • Property management company can be named only if it owns the property.
  • New account setup can take up to 10 business days.
Move-service script: “I need to [start/stop/update] water/wastewater service at [service address] on [date]. My account number is [number if known]. What ID, final bill, processing time and mailing-address steps are needed?”
Start Service Stop Service Update Account Other Service Requests

Water Leak, Sewer Spill, Pressure Problem or Storm Drain Pollution

Water leak

Call 619-515-3525. Give exact location, meter box/street/property side and whether water is flowing.

Sewer spill

Call 619-515-3525. Avoid contact, stop using water if fixtures back up and keep children/pets away.

Pressure issue

Call 619-515-3525. Say whether all fixtures or only one fixture is affected.

Runoff / pollution

Use Get It Done or call 619-235-1000.

Issue
Tell the City this
Useful official distinction
Standing water in meter box
“There is standing water in the meter box at [address]. Flow is [constant/intermittent].”
Constant flow may be a meter leak; intermittent flow may come from irrigation runoff or construction nearby.
Leak on property owner side
“Leak appears on private property side of the meter.”
City says owner-side meter leaks are property owner responsibility and may require a certified plumber.
Leak on City side
“Leak appears on City side of the meter / street side.”
City says City-side meter leak is repaired by City crew; call 619-515-3525.
No water / low pressure
“All taps / some taps are affected at [address]. Neighbors [are/are not] affected.”
Helps separate private plumbing from area pressure issue.
Sewer spill / backup
“Wastewater is backing up/spilling at [location]. It started [time].”
Emergency line is different from billing Customer Support.
Irrigation runoff
“Runoff is entering street/storm drain at [location].”
Use Get It Done or 619-235-1000, not the billing line.
Checking for Meter Leaks Customer Support Get It Done Water Conservation

Held Bill, Several Bills at Once, Payment Plan or Leak Adjustment

Held bill

The billing system can hold bills for unusual usage, low/zero usage or high usage so staff can review accuracy.

Payment plan

Outstanding balance can be divided into fixed monthly payments for up to 36 months with no interest.

Leak adjustment

Only non-irrigation concealed pipe leaks qualify. Irrigation, pools and plumbing fixtures do not qualify for timely bills.

Problem
Official rule / fact
What to do next
Several bills arrived together
You can request an installment plan with no penalty or interest charged.
Request plan before balance becomes harder to manage.
Payment plan length
Monthly accounts: 36 billing periods. Bi-monthly accounts: 18 billing periods. All plans: maximum 36 months.
Ask what your account billing cycle is before estimating installments.
Minimum payment plan amount
Plan payments cannot be less than $25 for monthly billing and $50 for bi-monthly billing.
Budget both current bill and “Deferred Due.”
Moving with a payment plan
Balance can transfer to another City-served address if you open a new City utility account.
Ask before closing account if you are moving within San Diego service area.
Leak adjustment deadline
Requests must be received within 120 days of first high bill related to concealed pipe leak.
Submit account holder name, service address, phone, email, discovery date, repair date and repair invoice/receipt.
Leak adjustment timing
Review generally takes six to eight weeks; the page also says team review notification can take eight to ten weeks.
Keep paying current charges or ask about payment plan while review is pending.
Residential shutoff status
City policy page says Public Utilities does not currently discontinue residential water service for nonpayment while practice is under review.
Still call if you receive a notice; policy can change and unpaid balances remain due.
Leak adjustment script: “I had a non-irrigation concealed pipe leak at [service address]. It was discovered on [date] and repaired on [date]. I have the repair invoice/receipt. Am I within the 120-day deadline, and how should I submit the adjustment request?”
Request Payment Plan Request Leak Adjustment Customer Service Policies

Read Your San Diego Water Bill and Meter

HCF billing

San Diego measures water in hundred cubic feet. 1 HCF = 748.05 gallons for water billing rates.

Statement visibility

When a bill generates, the dollar amount shows immediately in MyWaterSD. Full billing statement is available online 24 hours later.

Estimated read

If staff cannot access or read the meter, the bill may estimate usage based on prior usage. Upload a meter photo for review if accessible.

Bill / meter question
Answer
User action
Why was my bill held?
Possible meter misread, zero/low usage, high usage or property change such as household size, irrigation or vacancy.
Wait for City review notice or call 619-515-3500 with account number.
Can I pay before bill arrives?
Yes. You can pay online, at payment center, or mail check payable to City Treasurer and write account number on memo line.
Save proof and verify credit after bill issues.
What if service address on bill is wrong?
City says service address is where the meter is located and cannot be changed.
Update mailing/contact info separately if needed.
Can I get refund?
Refunds typically take seven to ten business days to process.
Call with account number and overpayment details.
Can I request meter re-read?
Yes. Use service request or call Customer Support. The City cannot schedule appointments for meter reread; staff leaves door hanger.
Submit photo of current meter read if safely accessible.
Can I prevent misreads?
Keep meter accessible and report damaged/unreadable meter conditions.
Use Other Service Requests for meter review, damage, access or locating help.
Meter read script: “My bill shows an estimated or unusual meter read. I can safely access my meter and have a photo from [date/time]. Can you review the read and update the bill if needed?”
How to Read Your Bill Service Requests Meter / Pressure / Plumbing

2026 Water and Sewer Rates: What Users Actually Search For

Water effective date

Water rates effective January 1, 2026.

Sewer effective date

Sewer rates effective January 1, 2026.

Sewer recalculation

Single-family sewer rate uses winter monitoring and updates with the bill that includes July 1.

2026 charge / class
Current official rate
Why it matters
Single-family water base fee
$35.53 monthly base fee for typical 3/4-inch meter.
Base charge appears even before usage tiers.
Single-family water tier 1
0-10 HCF: $8.51 per HCF.
First block of household water usage.
Single-family water tier 2
11-22 HCF: $9.50 per HCF.
Outdoor use or larger household can move usage into this tier.
Single-family water tier 3
Each HCF after initial 22 HCF: $11.89 per HCF.
Leaks or irrigation can become expensive quickly.
Multi-family domestic water
$9.96 per HCF plus meter base fee.
Different from single-family tiered structure.
Commercial / industrial water
$9.36 per HCF plus meter base fee.
Business accounts should not use residential math.
Temporary construction water
$10.88 per HCF plus meter base fee.
Useful for builders and temporary meters.
Irrigation water
$10.55 per HCF plus meter base fee.
Outdoor meters are billed differently.
Single-family sewer base fee
$22.56 base sewer fee for two months.
Sewer bills can include fixed and usage-related pieces.
Single-family sewer rate
$5.92 per HCF.
Rate uses winter monitoring / sewer cap context.
New single-family sewer customer fee
$129.12 base + sewer.
Applies when winter usage history is not established at current residence.
Single-family sewer maximum
$259.36, capped at 20 HCF/month.
Useful when high water usage makes sewer look too high.

HCF conversion: Water rates page uses 1 HCF = 748.05 gallons; sewer rate page uses 1 HCF = 748 gallons. For bill estimates, use the rate page tied to the charge you are checking.

Water Billing Rates Sewer Billing Rates Rate Adjustments FAQ

Winter Monitoring: How to Lower Next Year’s Sewer Rate

How it works

  • City monitors water usage during two winter billing cycles.
  • It uses the cycle with the least usage to calculate sewer rate.
  • The individualized flat sewer rate takes effect with the bill that includes July 1 of the following year.
  • The rate remains in effect for one year.
  • New customers use citywide average until winter monitoring data exists.

What to avoid in winter

  • Irrigation during monitoring cycles.
  • Running toilets.
  • Pool filling.
  • Unfixed leaks.
  • Unusually high guest or construction water use.
  • Delayed meter access issues.
Sewer-rate script: “I want to understand my sewer rate. Which winter monitoring cycle was used, what HCF amount was applied, and when will the next July 1 recalculation appear on my bill?”

Water Quality, Reservoirs, Lead Inventory and Reports

Annual report

The Drinking Water Quality Report, also called the Consumer Confidence Report, compares drinking water delivered to customers with state standards.

New report timing

San Diego says a new report for the previous year is issued by July 1.

Current report

Use the Water Quality Reports page for the current 2025 Annual Drinking Water Quality Report and Spanish version.

Water-quality intent
Official route
What to record first
Drinking water report
Water Quality Reports
Report year, service address and any contaminant or notice question.
Lead service line check
Lead Service Line Inventory
Property address and construction/plumbing history if known.
Reservoir lake information
Reservoir Lakes
Reservoir name, program or access question.
Pure Water San Diego
Pure Water SD
Project phase or neighborhood impact question.
Odd taste, odor, color or pressure
Customer Support or emergency line depending urgency.
One tap/all taps, hot/cold, color/odor/taste, time started, neighbors affected.
Water Quality Reports Lead Service Line Inventory Water Conservation

Trash, Recycling, Containers, HHW and Storm Drain Routing

Trash / recycling support

For City-serviced residential trash, recycling, organics and containers, use Get It Done, WastePortal or call 858-694-7000.

2026 container note

City FAQs say starting July 1, 2026, only official City-provided gray trash bins are eligible for trash collection.

Storm drain pollution

Report irrigation runoff or storm drain pollution with Get It Done or by calling 619-235-1000.

Non-billing need
Official route
Useful detail
Find trash collection schedule
Get It Done / Trash Collection Schedule.
Search by property address; city-serviced properties show trash, recyclables and organics schedules.
Damaged / missing container
Get It Done request or 858-694-7000.
Have container serial number if available.
Household hazardous waste
Get It Done HHW appointment.
Use appointment route rather than placing HHW in trash.
Missed collection
Get It Done missed collection request.
Check schedule and delay status before reporting.
Container size upgrade
WastePortal / Get It Done / 858-694-7000.
Service level and account/property eligibility can matter.
Get It Done WastePortal / Get It Done Trash Service FAQ

Service Area, Local Context and “Am I a City Customer?”

San Diego County warning: “San Diego water” can mean the City of San Diego Public Utilities Department, San Diego County Water Authority, a neighboring city, a private water district or a landlord/HOA master-metered property. Use your bill’s account name and service address before paying.

Area / situation
Likely utility action
What to verify
City of San Diego direct customer
Use MyWaterSD, Customer Support, City payment page and Public Utilities service forms.
Bill says City of San Diego / Public Utilities and has City account number.
Apartment / condo / multi-family with one meter
Public Utilities policy may require account in property owner’s name.
Ask landlord/property manager if water is submetered, RUBS-billed or included in rent.
Nearby cities in San Diego County
May use different water/sewer agency even if mailing address says San Diego area.
Do not use MyWaterSD unless the bill is from City of San Diego.
Payment center outside San Diego city
City lists payment locations in Chula Vista, El Cajon, Encinitas, Escondido, La Mesa, Lemon Grove, National City, Oceanside, Poway, Ramona, San Marcos, Santee, Spring Valley and Vista.
Payment location does not mean that city is your water provider.
Commercial / industrial account
Water and sewer rates differ from single-family domestic rates.
Use customer class on bill before estimating.

Google Map: City Treasurer Walk-In Payment Office

Place / route
Address / contact
Use for
Office of the City Treasurer
1200 Third Ave., Suite 100, San Diego, CA 92101; 619-236-6112
Walk-in citywide payments, including water/sewer bill payments when lobby is open.
Public Utilities payment mail
City of San Diego Public Utilities Department, Customer Support Division, P.O. Box 129020, San Diego, CA 92112-9020
Mail payment and automatic payment form.
Customer Support phone
619-515-3500
Billing, account, payment plan, start/stop, leak adjustment, service request.
Water leak / sewer / pressure
619-515-3525
Emergency-style utility field issues.
Environmental Services
858-694-7000
Trash, recycling, container and City-serviced waste collection support.

San Diego Water Utilities FAQ

What is the San Diego water bill customer service phone number?

Call the City of San Diego Public Utilities Customer Support Division at 619-515-3500 for water/wastewater account questions. Hours are Monday-Friday, 7:30 AM-5 PM, excluding City holidays.

Where do I log in to pay my San Diego water bill?

Use the MyWaterSD portal at customerportal.sandiego.gov. You can view and pay bills, track water use, sign up for alerts and notifications, and contact Public Utilities.

Can I pay my San Diego water bill by phone?

No. The City says it does not accept water/wastewater payments over the phone and will never contact customers to request phone payment.

What information is needed to pay online?

Online payment requires your account number and the service address street number. Registration for MyWaterSD requires account number, service address and email address.

What is the San Diego water leak or sewer spill phone number?

Call 619-515-3525 to report a water leak, sewer spill or water pressure issue. For irrigation runoff or storm drain pollution, use Get It Done or call 619-235-1000.

What is the 2026 San Diego single-family water rate?

Water rates effective January 1, 2026 list a $35.53 monthly base fee for a typical 3/4-inch single-family meter, plus $8.51 per HCF for 0-10 HCF, $9.50 per HCF for 11-22 HCF, and $11.89 per HCF above 22 HCF.

How is my San Diego sewer rate calculated?

Single-family sewer rate is based on winter monitoring. The City monitors two winter billing cycles and uses the lower-use cycle to calculate the individualized flat sewer rate that begins with the bill including July 1.

How do I request a payment plan?

Use the Request a Payment Plan page or call 619-515-3500. Payment plans can spread an outstanding balance up to 36 months with no interest, and the plan amount appears as “Deferred Due.”

What leaks qualify for a San Diego leak adjustment?

Only non-irrigation concealed pipe leaks qualify. Irrigation leaks, swimming pool leaks and plumbing fixture leaks do not qualify for timely bills. Requests must be received within 120 days of the first high bill related to the concealed leak.

Where can I pay in person?

The Office of the City Treasurer accepts citywide payments at 1200 Third Ave., Suite 100, San Diego, CA 92101 during limited lobby hours. You can also use official payment locations listed by the City.

30-Second San Diego Water Checklist

Pay/login: MyWaterSD → account number + service address street number → check card fee → save confirmation.

No phone payment: 619-515-3500 is for customer support, not water bill payment by phone.

Emergency: water leak, sewer spill or pressure issue → 619-515-3525.

Start service: ID, DOB, address, email, phone and start date; setup can take up to 10 business days.

Stop service: submit up to 30 days ahead; processing can take up to 7 business days.

High bill: check meter read, held bill notice, winter sewer monitoring, concealed leak deadline and payment-plan options.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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