Forrest City Water Utility 2026: Bill Pay, Login & Phone

Forrest City AR Water Utility 2026 • bill pay • login • phone • sewer • aquifer water

Forrest City Water Help Desk: Pay, Log In, Call, Extend or Fix a High Bill

Use this guide as a practical Forrest City Water Utility desk. Pay online, use Quick Pay, register for the customer portal, set up automatic bank draft, call the right office, request an extension after a shut-off notice, handle sewer stoppages, understand late fees, check water and sewer rates, and know what to do for leaks, pool fills, hard water, boil orders and water-quality questions.

Pay / Login Call 870-633-2921 Need Extension? Map & Office

Start Here: Choose the Exact Forrest City Water Task

Forrest City Water Utility provides potable water and wastewater collection/treatment service for Forrest City. The water bill, sewer issue, sanitation bill, tap request, treatment question and distribution/locate request are not always handled by the same office, so start with the route below.

Main Office870-633-2921

Office HoursMon-Fri 8 AM-5 PM

Sewer Dept.870-633-1571

MailingPO Box 816

Need	Best official route	Prepare first	Do not miss
Pay online or log in	Forrest City Water ePayUB portal	Account number, bill, email/login if registered, card or e-check method.	Portal has Log In, Register, and Quick Pay options.
View PDF bill image online	Online Bill Payment page	Account details from bill.	Official page says customers can view a PDF image of the bill and pay online 24/7 by credit card or e-check.
Pay in office	Main Office, 303 North Rosser Street.	Bill stub, account number, service address, payment method.	Office hours are Monday-Friday, 8:00 AM-5:00 PM.
After-hours payment	Drive-through drop box at the office.	Check or money order, account number, bill stub/envelope.	The drop box is available 24/7. Avoid cash in unattended drop boxes.
Automatic bank draft	Speak with a customer representative or submit the Automatic Bank Draft form.	Bank details, signed form, account information.	Mail bank-draft form to Forrest City Water Utility, PO Box 816, Forrest City, AR 72336.
Billing question or extension	870-633-2921	Bill, shut-off notice, account number, amount you can pay and date.	Call on receipt of a shut-off notice if you need a payment arrangement.
Sewer stoppage	870-633-1571	Address, where backup appears, whether neighbors are affected.	Call the sewer department before calling another service professional.
Water/sewer main locates	870-633-1751	Property address, work area, project date, contact person.	Forrest City FAQ lists Water Distribution Office for water/sewer main locates.
Water treatment / fluoride	870-633-1366	Water-quality question, address, taste/odor/color details.	Water Treatment is listed separately from billing.

Address note: the active contact and payment pages list the Main Office at 303 North Rosser Street. An older FAQ sentence still mentions payments at 601 S. 2nd St. If you see both addresses, call 870-633-2921 before visiting so you do not go to the wrong location.

Official Phone, Address, Hours and Department Routing

🏢

Main Office

Forrest City Water Utility
303 North Rosser Street
Forrest City, AR

Phone: 870-633-2921
Fax: 870-633-5921

✉️

Mailing Address

Forrest City Water Utility
PO Box 816
Forrest City, AR 72336

Use for mailed bill payments, correspondence and automatic bank draft form mailing.

🕒

Hours

Monday-Friday: 8:00 AM-5:00 PM

Saturday-Sunday: Closed

Drive-through night deposit box is available for after-hours payment drop-off.

Department / office	Contact	Use for
Main Office	303 North Rosser / 870-633-2921	Water bill, payment, extension, pool-fill sewer credit, transfer fee, tap request, general account question.
Distribution & Collection	3120 Sanyo Road / 870-633-1571	Sewer stoppage, distribution/collection field routing and system issues.
Water Treatment	3116 Sanyo Road / 870-633-1366	Fluoride, water-treatment and technical treatment questions.
Waste Water Treatment	320 SFC 209 / 870-633-3356	Wastewater-treatment plant questions and wastewater-system routing.
Water Distribution Office	870-633-1751	Water and sewer main locates.
City Hall	225 N. Washington Street / 870-633-1315	General City routing, not the fastest water-billing phone.

Bill Pay, Login, Quick Pay, Bank Draft and Mail

Portal Login

Use the ePayUB customer portal to log in, register or use Quick Pay.

24/7 Online Pay

Forrest City says customers can view a PDF bill image and pay online 24/7 with credit card or e-check.

Bank Draft

Automatic bank draft is available for monthly water/sewer bills.

Night Deposit

Drive-through drop box is open 24/7 for after-hours payments.

Start with the official Forrest City Water site

Open the official Online Bill Payment page or the ePayUB portal. Confirm the portal says Forrest City Water Utility before entering payment information.

Use Quick Pay when you do not want an account

The portal displays a Quick Pay option. Use the account details from your bill, verify the account shown, pay, and save the confirmation.

Register if you need ongoing account access

Register/login if you want easier repeat payments, account access, and a stable place to view bill information instead of paying as a guest every month.

Use bank draft for automatic monthly payment

Speak with a customer representative or complete the Automatic Bank Draft form and mail it to PO Box 816, Forrest City, AR 72336.

Payment method	Official detail	Best for	Watch out
ePayUB Login / Register	Portal shows Log In, Register and Quick Pay options.	Recurring users who want account access and bill lookup.	Use a modern browser; do not use Internet Explorer.
Online credit card / e-check	Official payment page says bills can be viewed as PDF images and paid online 24/7.	Fast payment with online confirmation.	Save confirmation before closing browser.
Telephone payment	FAQ says payment can be made by telephone.	Customers who prefer phone payment.	Call 870-633-2921 during office hours if unsure which phone-payment prompt to use.
In-office payment	Main Office: 303 North Rosser Street, Monday-Friday 8 AM-5 PM.	Cash/card/check users, account questions, extensions, proof problems.	Call first if you saw the older 601 S. 2nd St. address in the FAQ.
Night deposit box	Drive-through drop box available 24/7.	After-hours check or money order drop-off.	Write account number clearly and avoid cash.
Mail	Forrest City Water Utility, PO Box 816, Forrest City, AR 72336.	Routine payments with enough time before due date.	Do not rely on mail if shutoff date is close.
Automatic bank draft	Available by speaking with a customer representative or submitting the form.	Customers who want monthly water/sewer bill paid automatically.	Confirm effective date before assuming the next bill will draft.

Payment-posting script: “My Forrest City Water Utility account is [account number] for [service address]. I paid [amount] on [date/time] by [online / phone / office / bank draft / mail / drop box]. Confirmation number is [number]. Has it posted, and is anything still due before disconnection?”

Official payment links:

Online Bill Payment Water Login / Quick Pay Automatic Bank Draft Form Contact Page

Late Bill, 10% Penalty, Extension or Disconnection Risk

Past due rule

Bills are due on receipt.
They are past due after the due date listed on the bill.
A 10% penalty is assessed after the due date.
Service is subject to disconnection 30 days after bills are mailed.

Need extension?

Call the office if you cannot pay in full.
Forrest City Water Utilities may offer an extension.
Call when you receive the shut-off notice.
If you get an extension, pay by the extended date.
If timely payment is not made, service can be disconnected.

Before paying late

Ask for total amount due today.
Ask whether penalty is already included.
Ask if the account is on disconnect status.
Ask which payment method posts fastest.
Save confirmation proof.

Extension script: “I received a shut-off notice for account [account number] at [service address]. I cannot pay the full amount today. Can you review whether I qualify for an extension or payment arrangement, the exact extended date, and the amount required to avoid disconnection?”

Do not wait: the FAQ specifically tells customers to call a customer service representative when the shut-off notice is received. Waiting until the day of disconnection may reduce options.

2026 Water Rates, Sewer Rules and Fees to Know

Billing formula

Water billing equals monthly availability charge plus water used per hundred cubic feet.

Common availability

5/8" and 1" meter availability charge: $12.50 inside or outside city limits.

Water usage

Residential/commercial/industrial/sprinkler: $1.35 per HCF inside city and $1.60 outside city.

Other fees

$0.35 Safe Drinking Water Act fee for all customers; $1.00 pest-control fee for inside-city customers.

Rate / fee	Official amount or rule	What it means
Water billing basis	Monthly Availability Charge + water used per hundred cubic feet.	Your bill includes both fixed and usage-based water charges.
Safe Drinking Water Act Fee	$0.35 charged to all customers.	Small fixed fee on customer bills.
Pest Control Fee	$1.00 charged to inside-city-limit customers.	Inside-city customers should expect this charge.
Sales tax	Added on Availability Charge, Water Used and Pest Control Fee.	Tax can make the total higher than simple base + usage math.
5/8" or 1" meter availability charge	$12.50 inside city / $12.50 outside city.	Common small-meter fixed charge.
1.5" meter availability charge	$20.00 inside / $20.00 outside.	Larger meter users pay higher fixed charge.
2" meter availability charge	$35.00 inside / $35.00 outside.	Often commercial or higher-demand service.
3", 4", 6" meter availability charge	$45.00, $100.00, $150.00 inside city; outside listed as NA.	Call the office if you have a large or unusual meter.
Water usage charge	$1.35 per HCF inside city; $1.60 per HCF outside city for residential, commercial, industrial and sprinkler classes.	HCF means hundred cubic feet.
Residential sewer winter rates	November-May sewer bills are based on actual water used.	Winter usage can set context for summer billing.
Residential sewer summer rates	June-October sewer bills use the lesser of actual water used or Average Winter Consumption from prior November-May.	Outdoor watering may not fully increase sewer if AWC applies.
Sewer charge, 1-500 HCF	$1.50 inside city / $2.00 outside city per HCF.	Most ordinary residential use falls in lower sewer-volume range.
Sewer charge, 501+ HCF	$1.30 inside city / $2.00 outside city per HCF.	Very high-volume accounts should check tier and customer class.
Transfer service fee	$10.00 inside city limits; $15.00 outside city limits.	Fee is billed on the first bill at the new location.
Late penalty	10% after the due date listed on the bill.	Call before due date if you need an extension.

Usage conversion: rates are per HCF, meaning per hundred cubic feet. One HCF is about 748 gallons. If your bill shows 7 HCF, that is about 5,236 gallons.

Official Rates Page Ask Billing About Current Rates

Sewer Stoppage, Pool Fill Credit, Leaks and Meter Questions

Sewer stoppage

Call the sewer department at 870-633-1571 before calling another service professional. The utility will determine whether the issue is on the private system or the sewer main.

Pool-fill sewer credit

Forrest City says it gives a sewer-charge credit one time per year for water used to fill a swimming pool. Call 870-633-2921 to request it.

Private leak rule

Any leak between the meter and your house is your responsibility. You may need a plumber; after repair, call for a possible sewer bill credit.

Problem	What Forrest City says	Action
Sewer backup or stoppage	Call sewer department before another service professional.	Call 870-633-1571 and describe whether backup is inside, outside, street or cleanout.
Flushing wrong items	Do not flush grease, contraceptives, feminine hygiene products, socks/clothing, toys, jewelry, diapers, baby/toilet wipes, Swiffer or cleaning rags.	Stop flushing problem items and explain what may have entered the line.
Pool fill	Sewer credit may be available once per year for water used to fill swimming pool.	Call 870-633-2921 before or right after fill; record dates and estimated gallons.
Leak between meter and house	Customer responsibility.	Repair with plumber if needed, save receipt, then call for possible sewer credit.
Water/sewer tap	Visit office or call 870-633-2921.	Have property address, owner/contractor information and tap type ready.
Irrigation meter cost	Come into office and staff will determine the cost.	Bring property details, service location and intended irrigation use.
Meter accuracy concern	Utility regularly checks meters; if sudden use change has no obvious cause, contact FCWU.	Check houseguests, travel, lawn/garden watering and leaks first.
Read your meter	All services are metered; meter is in a ground box with iron lid and there may be two meters in the box.	Contact FCWU for meter number and instructions before relying on your own read.

Leak-credit script: “My account is [account number]. I found a leak between the meter and house at [location]. It was repaired on [date] by [plumber/self]. I have [receipt/photos]. Can you review whether a sewer bill credit is available?”

High Bill, Very Hard Water, Household Use and Meter Review

Average use context

Forrest City FAQ says average household consumption in Forrest City is about 5,000 gallons per month.

Hard water

The FAQ says Forrest City water hardness is about 300 milligrams per liter, termed “very hard.”

Most indoor use

The FAQ says toilet flushing is the biggest single use in the home, followed by bathtub or shower use when lawn watering is excluded.

Check	What to look for	What to prepare before calling
Bill math	Availability charge, water usage per HCF, sewer charge, $0.35 fee, pest fee, sales tax and late penalty.	Current bill, prior bill, HCF used, inside/outside-city status.
Seasonal outdoor water	Lawn/garden watering, sprinkler use, irrigation meter request, hose left on.	Watering dates, timer schedule, outside-city status.
Toilet leaks	Toilets using water silently, refilling, running or weak flapper.	Dye-test result, repair date, receipt.
Private service leak	Wet yard, meter turning when all water is off, low pressure, unusual use.	Photos, plumber report, repair proof.
Water heater / scale	Very hard water can cause lime scale, fixture buildup and water-heater issues.	Service record, softener/filter details, water-heater issue date.
Meter reading concern	Utility says meters usually run slower, not faster, when they fail.	Explain why usage cannot be from guests, travel, watering or leaks.
Pool fill	Possible annual sewer credit.	Fill dates and estimated gallons; call 870-633-2921.

High-bill script: “My Forrest City Water account is [account number]. My bill changed from [old HCF/gallons] to [new HCF/gallons]. I checked toilets, outdoor watering, hose bibs, private service line, water heater/softener and pool fill. Can you review whether the meter, sewer calculation, late penalty or possible leak credit explains it?”

Water Quality, Aquifer Source, Boil Orders, Fluoride and CCR

Water source

Forrest City Water Utility says its drinking water comes from the Mississippi River Valley Alluvial Aquifer in Arkansas.

Safety statement

The FAQ says the water meets U.S. EPA health requirements and is monitored at the treatment plant and in the distribution system.

Annual CCR

The utility posts Consumer Confidence Reports and explains community water systems must provide an annual water quality report.

Water-quality topic	Official guidance	User action
Current analysis	FAQ says call 870-633-2921 or write to PO Box 816 for current Forrest City water analysis.	Request the latest CCR or analysis for your address/account.
Fluoride	FAQ says Forrest City water has fluoride and treatment questions go to Water Treatment at 870-633-1366.	Call Water Treatment for fluoride-specific questions.
Boil water order	Issued as precaution after pressure loss from line break/rupture; system is flushed and samples are tested.	Boil water for drinking/cooking at least five minutes and discard ice cubes if under order.
Boil order lifted	FAQ says lifted after samples show no coliform contamination for two consecutive days.	Wait for official notification by door hangers or media.
Lead/copper	FAQ says testing in Forrest City has not detected lead or copper above EPA action levels.	If concerned about old plumbing, flush tap for a few minutes before drinking.
Chlorine	FAQ says chlorine gas is used to disinfect water and kill pathogenic organisms.	For taste/odor issues, call the utility if changes are sudden or persistent.
Reddish-brown water	FAQ says iron is usually the culprit and letting water run usually lets it clear.	Call if it does not clear, appears after a break, or stains fixtures/clothing.
Black water	FAQ says manganese can turn black when combined with chlorine.	Call water treatment/main office and avoid diagnosing only by appearance.
Very hard water	Hardness about 300 mg/L, termed very hard.	Consider reputable softener service if scale is a problem.

Official water-quality links:

Consumer Confidence Reports Water Quality FAQ Water Treatment: 870-633-1366 Main Office: 870-633-2921

Cross-Connection, Private Plumbing and What Not to Put Down Drains

Sewer protection checklist

Do not pour grease down sinks or toilets.
Do not flush feminine hygiene products.
Do not flush diapers, baby wipes or toilet wipes.
Do not flush clothing, socks, rags or Swiffer pads.
Do not flush toys, jewelry or other objects.
Call sewer department before hiring outside help for a stoppage.

Private plumbing safety

Leaks between meter and house are customer responsibility.
Old plumbing can affect lead/copper at the tap even when system samples meet action levels.
Very hard water can create scale in water heaters and fixtures.
Do not connect hoses, irrigation or chemical tanks in a way that can backflow into drinking water.
Use reputable plumbers and keep receipts for any sewer-credit or leak-credit request.

Why this matters: many sewer backups are preventable, and many high bills come from private-side plumbing issues. Forrest City can help route the issue, but the customer may still need a plumber when the problem is between the meter and the house or inside private plumbing.

Cross-Connection Control FAQ

Google Map: Forrest City Water Utility Main Office

Use this map for the main office listed on Forrest City Water Utility’s contact and payment pages. If you found an older page showing a different payment office address, call 870-633-2921 before visiting.

Location / route	Address / phone	Use for
Main Office	303 North Rosser Street, Forrest City, AR / 870-633-2921	Billing, payments, extensions, bank draft, pool-fill sewer credit, tap request, general account help.
Mailing address	PO Box 816, Forrest City, AR 72336	Mail payments, correspondence and bank draft forms.
Distribution & Collection	3120 Sanyo Road / 870-633-1571	Sewer stoppage and distribution/collection routing.
Water Treatment	3116 Sanyo Road / 870-633-1366	Water treatment and fluoride questions.
Waste Water Treatment	320 SFC 209 / 870-633-3356	Wastewater-treatment questions.
City of Forrest City	225 N. Washington Street, Forrest City, AR 72335 / 870-633-1315	General city contact, not the fastest route for water bill payment.

Forrest City Water Utility FAQ

What is the Forrest City Water Utility phone number?

Call the Main Office at 870-633-2921 for water bill, payment, extension, pool-fill credit, transfer, tap and general account questions.

Where do I pay my Forrest City water bill online?

Use the Forrest City Water ePayUB customer portal. The portal offers Log In, Register and Quick Pay options.

Can I pay without registering?

Yes. Use Quick Pay on the ePayUB portal. Have your account number and bill details ready, verify the correct account, and save the confirmation number.

What is the Forrest City Water Utility office address?

The active contact and payment pages list the Main Office at 303 North Rosser Street, Forrest City, Arkansas. The mailing address is PO Box 816, Forrest City, AR 72336.

What are Forrest City Water Utility office hours?

Office hours are Monday through Friday, 8:00 AM to 5:00 PM. The office is closed Saturday and Sunday.

What happens if my Forrest City water bill is late?

Bills are due on receipt and past due after the due date listed on the bill. A 10% penalty is assessed after the due date, and service is subject to disconnection 30 days after bills are mailed.

Can I get a payment extension?

Possibly. Forrest City Water Utilities may offer an extension. Call 870-633-2921 when you receive a shut-off notice and ask whether a payment arrangement is available.

Who do I call for a sewer stoppage?

Call the sewer department at 870-633-1571 before calling another service professional. The utility will help determine whether the issue is on the private system or sewer main.

Can I get a sewer credit for filling a pool?

Yes, Forrest City says it gives a sewer-charge credit one time per year for water used to fill a swimming pool. Call 870-633-2921 to request it.

Where does Forrest City drinking water come from?

Forrest City Water Utility says its drinking water comes from the Mississippi River Valley Alluvial Aquifer in Arkansas.

30-Second Forrest City Water Checklist

Pay/login: use Forrest City Water ePayUB; choose Log In, Register or Quick Pay; online bill image and 24/7 credit-card/e-check payment are available.

Call: Main Office 870-633-2921; sewer department 870-633-1571; water treatment 870-633-1366; main locates 870-633-1751.

Office: active contact/payment pages list 303 North Rosser Street; mailing address is PO Box 816, Forrest City, AR 72336; hours Monday-Friday 8 AM-5 PM.

Late bill: 10% penalty after due date; service may be disconnected 30 days after bills are mailed; call immediately after shut-off notice if you need an extension.

High bill: check HCF usage, toilet leaks, private service-line leaks, lawn/garden watering, pool fill, sewer winter/summer billing and meter reading before calling.

Quarks_Systems

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The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.

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Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely

Prepare before late fees or shutoff

Check high bill and leak causes

Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

City

State

Utility / Water Department name

What do you need?

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

The payment page is linked from the official city, county, or utility website.

The page asks for your utility account number, customer number, or service address.

The page uses HTTPS and shows the utility/payment processor name clearly.

Any card fee, e-check fee, or convenience fee is shown before payment.

You can save or print a confirmation number after payment.

You checked whether late, shutoff, or reconnect notices require calling the office after payment.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

What is your current situation?

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Possible cause

Approx. bill increase

Quick leak test Turn off all water, then check whether the meter still moves.

Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.

Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Service request type

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

What do you need most?

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

City / Utility

Account number

Service address

Reason

Your name

Extra detail