Stucker Fork Water Utility Help Desk for Bills, Login, Service and Water Problems
Use this guide to pay a Stucker Fork Water Utility bill, log in to Invoice Cloud, call the Austin office, mail a payment, start water service, understand late/disconnect timing, check 2026 rate clues, read your meter, investigate high usage, and avoid third-party payment delays.
Start Here: Pick the Exact Stucker Fork Task
Searcher intent |
Best official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay online / log in |
Bill Payment page → green “Pay Your Bill Now” button → Invoice Cloud. |
Account number and payment method. |
Stucker Fork says Invoice Cloud is the only online payment source affiliated with the utility. |
One-time online payment |
Use Invoice Cloud and follow the prompts. |
Account number from current bill. |
Service fees apply and are not assessed or collected by Stucker Fork Water. |
Automatic payment |
Log in to Invoice Cloud and register payment information. |
Bank account details or card details. |
Bank-account auto draft is recommended because card auto-pay has a $3 fee. |
Mail a payment |
Stucker Fork Water Utility, PO Box 274, Scottsburg, IN 47170. |
Check or money order plus payment coupon. |
Mail 7-10 business days before the due date to avoid late fees. |
Pay in person |
Office at 2260 N US Highway 31, Austin, IN 47102. |
Cash, check, money order or debit/credit card. |
Mondays, Fridays, the 17th or business day before, and the first day after a holiday are normally busy. |
Start new service |
New Service Request page or call the office. |
Photo ID, proof of ownership, paperwork and required fees. |
Customers must come to the office to start service; renters should call for instructions. |
Check a high bill |
Meter Reading page and then call 812-794-0650 if readings do not match. |
Bill reading, meter reading, date checked, visible flow/leak indicator. |
Stucker Fork meters register usage in gallons and show flow/leak indicators. |
Water alert / outage / boil notice |
Alerts page and email/text alert subscription. |
Service address and affected area. |
During boil advisories, follow the current notice for your exact area and wait for a lifted notice. |
Payment-source warning: Stucker Fork specifically says Invoice Cloud is the only affiliated online payment source. Other third-party payment sources can delay posting, which is risky if your bill shows a previous balance or you are near the 25th-of-month disconnect window.
Official Stucker Fork Water Utility Contact Box
Office / Customer Support
Phone: 812-794-0650
Use for: billing, payment posting, new service, meter location, high bill, renters, ownership proof, alerts and account questions.
Office Address
Stucker Fork Water Utility
2260 N US Highway 31
Austin, IN 47102
Hours: Monday-Friday, 8:00 AM-5:00 PM. Closed weekends and holidays.
Payment Mailing Address
Stucker Fork Water Utility
PO Box 274
Scottsburg, IN 47170
Mail check or money order with payment coupon at least 7-10 business days before the due date.
Utility profile: Stucker Fork Water Utility is owned by Stucker Fork Conservancy District. The utility serves water across Scott, Jefferson, Jackson, Jennings, Washington and Clark counties, with a service area of about 420 square miles.
Pay Bill and Login: Invoice Cloud Steps
Online payment
Open the official Bill Payment page and select the green “Pay Your Bill Now” button.
Have account number
Stucker Fork says to have your account number handy and follow the Invoice Cloud prompts.
Bank auto-draft
Bank-account automatic payments are recommended because they avoid the card auto-pay fee.
Previous balance
If a paperless or mailed bill shows previous balance, pay the total immediately to avoid disconnection after the 25th.
Payment route |
Official detail |
Best for |
Practical warning |
|---|---|---|---|
Invoice Cloud online |
Only affiliated online payment source listed by Stucker Fork. |
Fast card/bank payment with account number. |
Service fees apply and are not collected by Stucker Fork Water. |
Invoice Cloud auto-pay by bank |
Automatic monthly amount is deducted from bank account and credited to utility account. |
Customers who want worry-free monthly payment. |
Recommended by the utility because bank-account auto-pay has no charge. |
Invoice Cloud auto-pay by card |
Automatic payments can use debit/credit card. |
Customers who prefer card autopay. |
Card auto-pay has a $3.00 fee. |
Mail |
Send check or money order with payment coupon to PO Box 274, Scottsburg, IN 47170. |
Normal payments with enough mailing time. |
Mail 7-10 business days before due date; bank bill pay can also take 10-12 business days to post. |
In person |
Office accepts cash, check, money order or debit/credit card. |
Cash users or anyone needing direct office help. |
Busy days include Mondays, Fridays, the 17th/business day prior and first day after a holiday. |
Financial institution bill pay |
Your bank may mail/debit payment through its online bill-pay service. |
Customers already using bank bill pay. |
Payments may take up to 10-12 business days to post. Use exact account number. |
Third-party payment website |
Not affiliated unless it is Invoice Cloud. |
Not recommended. |
Can delay payment posting and create disconnect risk. |
Official payment links:
Due Dates, Previous Balance, Penalty and Disconnect Risk
17th warning
Stucker Fork’s rate page lists a deferred payment charge after the 17th of each month.
Previous balance
If a previous balance appears, the bill payment page says the total should be paid immediately.
25th cutoff risk
Stucker Fork says unpaid previous balances are subject to disconnect after the 25th of the month.
Reconnect fee
Current rate page lists reconnect charge at $44.00.
Situation | Official clue | Best action |
|---|---|---|
Bill due around the 17th | Utility news and rate language point to bills being due by the 17th in the monthly reminder cycle. | Pay before the due date shown on your bill, not from memory. |
Payment after the 17th | Deferred payment charge applies after the 17th: 10% of first $3 and 3% of the excess over $3. | Ask for updated total before paying an old amount. |
Previous balance shown | Bill Payment page warns the total should be paid immediately. | Pay full total due and call if you need posting confirmation. |
After the 25th | Previous balance not paid may lead to disconnect after the 25th. | Use Invoice Cloud or office route, then call 812-794-0650 with confirmation. |
Service disconnected | Reconnect charge is listed at $44.00. | Ask for full total including balance, penalty and reconnect fee. |
NSF / returned payment | NSF charge is $25.00; Invoice Cloud NSF charge is $10.00. | Use confirmed funds if you are close to disconnection. |
Meter tampering | Meter tampering charge is listed at $354.00. | Never turn on, remove, bypass or alter meter equipment yourself. |
Disconnect-day advice: do not use bank bill pay or mail when service is close to disconnection. Those routes may take many business days to post. Use Invoice Cloud or contact the office directly for urgent posting guidance.
Start New Service, Owner/Renter Rules and Installation Fees
Owner start-service checklist
- Come to the Stucker Fork office to start service.
- Bring photo identification.
- Bring proof of property ownership.
- Sign required paperwork.
- Pay applicable deposit or installation charges by accepted method.
Renter checklist
- Call 812-794-0650 before visiting.
- Ask what renter documentation is required.
- Confirm whether landlord/property owner action is needed.
- Ask whether meter deposit applies.
- Do not assume online payment creates new service.
Fees to verify
- Meter deposit: $70.00.
- New service, 5/8-inch meter: $2,080.00.
- Business-hours subsequent service trip: $70.00.
- After-hours subsequent service trip: $100.00.
- Backflow charge: $40.00.
Payment-method note: the New Service Request page says meter deposits and new-service installation fees must be paid by cash, check or money order. Confirm the accepted method before driving to the office.
2026 Rate and Fee Clues for Stucker Fork Water Utility
Use the current official Rates & Policies page before estimating a specific bill. The common residential-sized meter is often 5/8 inch, but your bill may differ by meter size, usage tier, public fire protection status, reconnects, service trips or special charges.
Usage tier 1
First 10,000 gallons: $5.29 per 1,000 gallons.
5/8″ monthly service
5/8-inch meter monthly service charge: $9.95.
Meter deposit
Meter deposit: $70.00.
Reconnect
Reconnect charge: $44.00.
Rate / fee item |
Amount listed |
What it means for customers |
|---|---|---|
First 10,000 gallons | $5.29 per 1,000 gallons | Primary usage tier for many household bills. |
Next 240,000 gallons | $4.20 per 1,000 gallons | Higher-volume tier. |
Next 250,000 gallons | $3.50 per 1,000 gallons | Large-use tier. |
Over 500,000 gallons | $3.29 per 1,000 gallons | Very high-use tier. |
5/8-inch monthly service | $9.95/month | Common small-meter service charge before usage. |
3/4-inch monthly service | $12.80/month | Slightly larger small-meter service charge. |
1-inch monthly service | $18.50/month | Larger residential/light commercial size. |
2-inch monthly service | $49.85/month | Commercial or larger-service example. |
Meter deposit | $70.00 | New account/service deposit line. |
New service, 5/8-inch meter | $2,080.00 | Installation/new-service cost line. |
Reconnect charge | $44.00 | Possible cost after disconnection. |
NSF charge | $25.00 | Returned payment/check charge. |
Invoice Cloud NSF charge | $10.00 | Returned payment charge from payment processor. |
Meter tampering charge | $354.00 | Do not alter or reconnect meter equipment yourself. |
Invoice Cloud payment charge | $3.00 | Payment charge not collected by Stucker Fork Water. |
High Bill, Meter Reading and Leak Indicator Checks
Find meter box
Usually toward the front of the property, near the street close to the driveway, in a pit with a lid marked “water.”
Do not damage wires
The meter reader uses the wires to obtain readings. Lift the protective cap but do not remove or damage wires.
Read gallons
Stucker Fork meters register usage in gallons. Read left to right and disregard numbers after the decimal.
Leak indicator
The display can show flow rate, flow indicator and leak indicator. A high current reading should trigger a leak check.
High-bill clue | What to check | Next action |
|---|---|---|
Reading is higher than bill | Your meter check may be after the billing date, so some difference is normal. | If it is considerably higher, check for a leak or large-use event. |
Reading is lower than bill | Possible reading/billing mismatch or user reading issue. | Call Stucker Fork and ask the office to help determine the problem. |
Flow indicator active | Water may be moving through the meter. | Turn off all fixtures, then re-check indicator. |
Leak indicator active | Possible continuous use such as toilet, faucet, service line, livestock, hydrant or outdoor leak. | Check toilets, crawlspace, water heater, outside hydrants, softener and wet spots. |
Decimal reading confusion | Official meter instructions say to disregard numbers after decimal and change last number to zero. | Write the full display and date/time before calling. |
Cannot locate meter | Meter is generally near front of property/street/driveway but rural properties vary. | Call 812-794-0650 for meter location help. |
Wire/cap concern | Do not remove or damage wires on meter. | Stop and call the office if the cap/wires are damaged or unsafe. |
Recent outage/boil notice | Leaks and main repairs can trigger temporary service changes or advisories in affected areas. | Check Alerts and follow current area-specific instructions. |
Water Quality, Service Area, Lead Service Line Inventory and Alerts
Water sources
Stucker Fork identifies the Austin Water Treatment Plant as surface water and the Marble Hill Treatment Plant as groundwater.
Regulated utility
Water standards are set by IDEM and EPA, while rates and charges are regulated through IURC with OUCC oversight.
Lead service letters
Stucker Fork says its service lines are lead-free, but customers may still be asked to survey the private service line from meter to home/business.
Water-quality topic | What users should know | Best action |
|---|---|---|
2025 Consumer Confidence Report | The website says the 2025 Consumer Confidence Report is available under Forms & Reports. | Open the current Water Quality Report before quoting contaminant data. |
Austin plant | Home page describes Austin Water Treatment Plant as surface water. | Use official report for source-specific details. |
Marble Hill plant | Home page describes Marble Hill Treatment Plant as groundwater. | Use official report for source-specific details. |
Service-line inventory letters | Annual letters request survey data about customer-side service line material. | Complete the survey if you receive a letter. |
Private line from meter to building | Stucker Fork says it does not install service lines from meter to home/business and is not responsible for fees to determine that material. | Homeowners may need plumber/records help to identify the private line. |
Lead concern | Stucker Fork says the letter does not mean water contains lead and that its service lines are lead-free and in compliance. | Ask the office what documentation is needed for your address. |
Boil advisory | The Alerts page is the live route for advisory/lift notices. | Follow the exact current affected-area notice and wait for lifted confirmation. |
Text/email notifications | Website offers email/text alert subscription. | Subscribe so outage/boil notices reach you quickly. |
Stucker Fork, Scottsburg, Austin, MON Water or Another Provider?
Provider check: Stucker Fork serves a broad rural area across several counties, but nearby bills may show another town, corporation, reseller or rural water provider. Always match the provider name and payment URL before paying.
Bill/provider clue | Why it matters | What to do |
|---|---|---|
Bill says Stucker Fork Water Utility | Use sfutility.com and Invoice Cloud; office phone 812-794-0650. | Proceed with this guide. |
Address in Austin, IN area | Stucker Fork office is in Austin, but not every Austin-area issue is automatically an account issue. | Use the provider name on the bill. |
Bill-pay site is not Invoice Cloud | Stucker Fork warns other online sources can delay payment. | Use the official Bill Payment page and Invoice Cloud only. |
Bank bill-pay check mailed by bank | May take 10-12 business days to post. | Schedule early or use Invoice Cloud near deadline. |
Reseller/corporation water system | Some nearby systems may purchase water from a supplier but bill customers separately. | Pay the entity named on your bill, not the supplier by mistake. |
New owner/renter | New service has office paperwork and ID/ownership requirements. | Call before assuming the online portal can create service. |
Before You Call: Prepare These Details
Call reason | Prepare first | Ask this exact question |
|---|---|---|
Payment not posted | Account number, amount, method, date, confirmation number or check number. | “Has this payment posted, and does any previous balance remain?” |
Invoice Cloud login | Account number, email, service address, exact error screen. | “Can you verify the account details needed for Invoice Cloud registration?” |
Start service | Photo ID, proof of ownership, renter documents question, payment method. | “What paperwork and payment method do I need before I come to the office?” |
High bill | Bill reading, current meter reading, date/time, leak indicator status. | “Can you compare my reading with the billed reading and help determine if there may be a leak?” |
Past due / disconnect risk | Bill, previous balance, due date, amount available today. | “What exact total must be paid today to avoid disconnection after the 25th?” |
Meter location | Service address and property description. | “Can you help me locate my meter box?” |
Lead service-line letter | Letter, service address, year built, pipe material if known. | “What survey response do you need for my private service line?” |
Boil advisory / outage | Address, subdivision/road, alert date, water status. | “Is my address included, and has the advisory been lifted?” |
Stucker Fork Water Utility Map, Office and Payment Routes
Place / route | Address / phone | Use for |
|---|---|---|
Stucker Fork Water Utility office | 2260 N US Highway 31, Austin, IN 47102 812-794-0650 | Billing, service, ownership paperwork, renters, high bills, meter questions and account support. |
Office hours | Monday-Friday, 8:00 AM-5:00 PM; closed weekends and holidays. | In-person payment, new-service paperwork and direct account help. |
Payment mailing address | Stucker Fork Water Utility, PO Box 274, Scottsburg, IN 47170 | Mail check or money order with payment coupon. |
Online payment | Invoice Cloud via sfutility.com/bill-payment | Official affiliated online payment and auto-pay setup. |
Contact form | sfutility.com/contact-us | Customer Support, Billing Department, New Service Information or General Inquiries. |
Email/text alerts | Subscribe through Stucker Fork alert system. | Boil advisories, outages, water alerts and utility news. |
Water quality reports | Forms & Reports / Water Quality Report pages. | Consumer Confidence Report and official annual water-quality facts. |
Stucker Fork Water Utility FAQ
How do I pay my Stucker Fork Water Utility bill online?
Use the official Bill Payment page at sfutility.com and click the green “Pay Your Bill Now” button. Stucker Fork says Invoice Cloud is the only online payment source affiliated with the utility.
What is the Stucker Fork Water Utility phone number?
Call Stucker Fork Water Utility at 812-794-0650 for billing, payment, new service, meter, high bill and account questions.
Where is the Stucker Fork Water Utility office?
The office is at 2260 N US Highway 31, Austin, IN 47102. Office hours are Monday through Friday, 8:00 AM to 5:00 PM, excluding weekends and holidays.
Where do I mail a Stucker Fork water payment?
Mail payments to Stucker Fork Water Utility, PO Box 274, Scottsburg, IN 47170. Send check or money order with your payment coupon and mail 7-10 business days before the due date.
Does Stucker Fork accept automatic payments?
Yes. Automatic payments can be set up through Invoice Cloud. The utility recommends using a bank account because bank auto-pay has no charge, while debit/credit card automatic payments have a $3.00 fee.
What happens if my bill shows a previous balance?
Stucker Fork says the total should be paid immediately if a previous balance appears on the paperless or mailed bill. If not paid, the account may be subject to disconnect after the 25th of the month.
How do I start new water service?
Customers must come to the office to start service. Photo ID and proof of ownership are required, and new-service paperwork must be signed. Renters should contact the office for more information before visiting.
What are the main 2026 Stucker Fork fees?
The current rate page lists a $70 meter deposit, $2,080 new service fee for a 5/8-inch meter, $44 reconnect charge, $25 NSF charge, $10 Invoice Cloud NSF charge and $354 meter tampering charge.
How do I check my meter reading?
Locate the meter box near the front of the property, open the lid, lift the protective cap without damaging wires, activate the display with a flashlight, read left to right, disregard numbers after the decimal and change the last number to zero. Stucker Fork meters register usage in gallons.
What should I do if I receive a lead service-line inventory letter?
Complete the requested service-line survey. Stucker Fork says it does not install the private service line from meter to home or business, its service lines are lead-free and in compliance, and the letter does not state that your water contains lead.
30-Second Stucker Fork Water Utility Checklist
Pay online: sfutility.com/bill-payment → green “Pay Your Bill Now” → Invoice Cloud → account number → payment → save confirmation.
Call: 812-794-0650 for billing, account, payment, new-service, meter and high-bill questions.
Visit: 2260 N US Highway 31, Austin, IN 47102, Monday-Friday 8 AM-5 PM.
Mail: PO Box 274, Scottsburg, IN 47170 with payment coupon, 7-10 business days before due date.
Avoid delays: use Invoice Cloud only for online payment; third-party payment sites can delay posting.
New service: office visit + photo ID + proof of ownership + paperwork; renters should call first.
High bill: compare billed reading to meter reading, check flow/leak indicator, then call with readings and date/time.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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