Manatee County Water Utilities 2026: Bill Pay, Login & Phone

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Manatee County FL • CSS portal • water • sewer • reclaimed water • solid waste • 2026 rates

Manatee County Water Utilities Quick Desk: Pay, Log In, Call, Start Service or Report a Water/Sewer Issue

This guide is for Manatee County Utilities customers in Florida, especially customers in unincorporated Manatee County. Use it to open the official Customer Self-Service portal, pay by phone, understand mail and drop-box rules, request a payment arrangement, check 2026 water and sewer rates, file a high-bill adjustment, report low pressure or a broken water line, and check water quality or watering-restriction rules.

Log In / Pay CSS Portal Call 941-792-8811 Pay by Phone 833-425-2099 2026 Rates

Start Here: What Do You Need?

Online portalCustomer Self-Service
Main phone941-792-8811
Phone payment833-425-2099
Urgent after-hours311 guidance says 911
User intent
Best official action
Have ready
Manatee-specific detail
Pay Manatee County Utilities bill online
Use the official Customer Self-Service / CSS Portal.
Account number, service address, balance, payment method, email if registering.
CSS supports payments, statements, paperless billing, billing/consumption history and account management.
Pay by phone
Call the automated payment system at 833-425-2099.
Account number and payment method.
MasterCard/Visa payments include a processing fee; checking or savings payment avoids that processing fee.
Ask a bill or account question
Call 941-792-8811 during phone hours.
Account number, service address, bill date, payment confirmation, question summary.
Phone hours shown for payment service are Monday-Friday, 8 a.m.-5 p.m.
Request payment arrangement
Use CSS Portal or call Customer Service.
Balance due, amount you can pay now, next payment date, reason for hardship.
Customer Service says payment arrangement requests can be made through the online account.
Mail a payment
Mail to Manatee County Utilities Department, PO Box 25350, Bradenton, FL 34206-5350.
Payment stub, account number on check memo, enough mailing time.
This PO Box is mailed payments only; it is not a physical customer-service location.
Use a drop box
Use the 24-hour walk-up drop box at 3647 Cortez Road West, Bradenton, FL 34210.
Check or money order, payment stub, account number.
The County page says the lobby at this location has been permanently closed, so treat it as a drop-box/payment reference, not a walk-in lobby.
Pay at Amscot or Walmart
Use County-listed Amscot or Walmart payment options.
Account number, payment amount, fee money, receipt.
Amscot accepts cash and payments before 2 p.m. on business days post same business day; Walmart payments before 7 p.m. post next business day.
Report broken water line or bubbling street water
Call Manatee County Utilities at 941-792-8811, extension 5216.
Exact address, cross street, water flow, photos if safe.
The Water Division specifically routes broken street water lines to ext. 5216.
Report low or no water pressure
Call 941-792-8811, extension 5216.
Address, whether neighbors are affected, one fixture or entire property, start time.
Separate house plumbing, softener, irrigation and area outage before assuming a billing issue.
Water or sewer urgent issue after hours
Use Manatee 311 guidance: call 911 for urgent after-hours issues such as broken water mains or sewer problems.
Exact location, public hazard, water/sewer description, time started.
Manatee 311 is available weekdays 8 a.m.-5 p.m.; online access is 24/7 for issues that can wait.

Provider check: Manatee County Utilities is not every water provider in the Bradenton/Sarasota area. The County describes its Utilities Department as serving potable water, wastewater, reclaimed water and solid waste services for residences and businesses in unincorporated Manatee County. Match the provider name printed on your bill before paying.

Official Manatee County Utilities Contact Box

🏢

Utilities Contact / Drop Box

Manatee County Utilities
3647 Cortez Road West
Bradenton, FL 34210

Important: the County payment page says the lobby at this location has been permanently closed. Use phone, CSS, mail, Amscot/Walmart or drop-box route as appropriate.

☎️

Phones

Main Utilities phone: 941-792-8811

Automated phone payment: 833-425-2099

Manatee 311: dial 3-1-1 inside county or 941-748-4501 from outside county.

💻

Customer Self-Service Portal

Portal: css-prod.mymanatee.org

Use CSS for payments, statements, paperless billing, consumption history, service requests, payment plans, text reminders, backflow inspections and downloading statements.

Official links:

Pay Your Utility Bill CSS Portal Customer Service Division Manatee 311 Water Division

Bill Pay and Login: CSS Portal, Phone, Mail, Drop Box, Amscot and Walmart

CSS Portal

Best for account history, statements, paperless billing, consumption history, payment plans and service requests.

Phone payment

Use 833-425-2099 for automated payment. Card payments have a processing fee; checking/savings avoids that fee.

Amscot / Walmart

Amscot cash payments before 2 p.m. on business days post same day; Walmart payments before 7 p.m. post next business day.

Drop box / mail

Use only when there is enough time for processing. Do not rely on mail/drop box for urgent cutoff protection.

Open the official CSS Portal

Use css-prod.mymanatee.org, linked from the County payment page. Avoid sponsored or generic “water utilities” payment pages.

Confirm the account before paying

Match account number, service address, current balance, statement date, payment amount, payment method and any fee before submitting payment.

Choose the route that posts fast enough

Use online/phone/Amscot/Walmart timing carefully. Mailed payments and slower physical options are risky when the account is already late.

Save proof and recheck posting

Because payments are batch-processed, save your confirmation number and check that the payment actually posts. A confirmation number does not guarantee the bank accepted the payment.

Payment method
Official detail
Best for
Practical caution
Customer Self-Service Portal
Make payments, view statements, request paperless billing, view consumption history and manage account.
Routine billing, records, paperless billing, payment arrangements and adjustment requests.
Use the official County-linked CSS URL.
Automated phone payment
833-425-2099.
Customers who prefer phone payment.
MasterCard/Visa has processing fee; checking/savings payment avoids that processing fee.
Mail
Manatee County Utilities Department, PO Box 25350, Bradenton, FL 34206-5350.
Routine payment with enough time.
Mailing address is not a walk-in location.
24-hour walk-up drop box
Utilities Administration Building, 3647 Cortez Road West, Bradenton, FL 34210.
Check/money-order style physical drop-off.
Lobby listed as permanently closed; call before expecting in-person service.
Amscot
Amscot accepts Manatee County Utility payments; payments before 2 p.m. on business days post same business day.
Cash payment with faster posted timing than mail.
Amscot charges a convenience fee and accepts cash payments.
Walmart
Walmart accepts Manatee County Utility payments; before 7 p.m. posts next business day, after 7 p.m. posts in two business days.
In-store payment when a Walmart location is convenient.
Walmart charges a convenience fee.
Payment arrangement
Customer Service may assist with a possible arrangement, and payment-plan requests can be made through CSS.
Past-due balance or temporary hardship.
Ask before the problem becomes more serious; keep the written plan.

Payment-confirmation warning: Manatee County FAQ says payments made through the automated phone service and County website are batch-processed and are not drawn from the account immediately. A payment can still fail because of bank rejection, input error, returned item or another issue.

Payment confirmation script: “I paid Manatee County Utilities account [account number] for [service address] on [date/time] by [CSS/phone/Amscot/Walmart/mail/drop box]. My confirmation or receipt number is [number]. Can you confirm whether the payment posted and whether any payment arrangement, returned item, cutoff risk or balance remains?”

Start, Stop, Transfer or Update Manatee County Utilities Service

Start service

  • Confirm the property is served by Manatee County Utilities, not a city or private provider.
  • Use CSS or call 941-792-8811 for the current start-service process.
  • Have service address, move-in date, account holder information and contact details ready.
  • Ask whether a deposit applies under County ordinance/resolution rules.

Stop service

  • Call or use CSS before moving out.
  • Have account number, service address, stop date and forwarding address ready.
  • Ask how final billing and any deposit/refund will be handled.
  • Do not assume AutoPay or paperless billing ends automatically.

Transfer / account update

  • Use CSS to update contact information where available.
  • Ask Customer Service if ownership/tenant changes require separate documentation.
  • Use the portal for paperless billing, text reminders and payment-plan access.
  • Keep every confirmation number from the portal or representative.

Deposit note: Manatee County Utilities FAQ says security deposits are charged on accounts in accordance with County ordinances and resolutions. Ask Customer Service what deposit, proof or transfer rule applies to your property before move day.

Move-service script: “I need to [start/stop/transfer/update] Manatee County Utilities service at [address] on [date]. My contact information is [phone/email]. What deposit, final bill, CSS setup, solid waste service or documentation is required?”

2026 Manatee County Water, Sewer and Reclaimed Water Rates

Effective date

Manatee County posted water and wastewater rates effective June 1, 2026.

Two-part bill

Your monthly water and sewer charges consist of a base charge plus a quantity charge based on water used.

Example bill

The County’s example monthly bill for a single-family 5/8" meter using 6,000 gallons with water/sewer plus curbside garbage totals $130.48.

Individual meter size
2026 water base charge
2026 wastewater base charge
What to check
5/8" x 3/4"
$12.95
$30.88
Common small residential meter size.
3/4"
$17.50
$44.26
Higher base cost than smallest meter.
1"
$26.65
$70.90
Check whether irrigation/business use needs separate review.
1 1/2"
$49.53
$137.59
Often larger property or commercial-style service.
2"
$76.96
$217.59
Base charge becomes a major part of the bill.
3"
$140.98
$404.35
Verify meter size if bill seems unusually high.
4"
$232.41
$671.09
Large service line; not typical single-family billing.
6"
$461.07
$1,337.99
Large user / institutional / commercial context.
2026 usage / service item
Rate / rule
Customer tip
Individual residential water: first 6,000 gallons
$3.11 per 1,000 gallons
Lowest residential quantity tier.
Individual residential water: next 9,000 gallons
$3.89 per 1,000 gallons
Usage from 6,001 through 15,000 gallons.
Individual residential water: next 5,000 gallons
$9.36 per 1,000 gallons
Usage from 15,001 through 20,000 gallons becomes much more expensive.
Individual residential water: over 20,000 gallons
$14.07 per 1,000 gallons
Check irrigation, pool filling and leaks quickly.
Sewer quantity charge
$6.89 per 1,000 gallons of potable water consumption.
Retail customers are billed at 100% of water consumption.
Residential sewer cap
Individual residential sewer quantity charge is capped at 10,000 gallons per month.
Useful when a pool fill or irrigation spike affects water usage.
Commercial / industrial water
$3.11 per 1,000 gallons.
Do not compare commercial account math with residential tiered usage.
Large user water
$2.58 per 1,000 gallons.
Large-user rates are separate from normal residential tiers.
Individual metered reclaimed water
$1.22 per 1,000 gallons.
Reclaimed water is for irrigation/non-potable use; follow current restrictions and availability notices.
Residential and commercial common-area reclaimed water
$0.49 per 1,000 gallons.
Common areas/master-metered situations may use a different rate.

Bill-comparison tip: Compare base charge, water tier, sewer quantity, sewer cap, curbside garbage, reclaimed water, payment fees, deposit and adjustment lines separately. A higher total bill does not always mean the water rate alone changed.

2026 Water & Sewer Rates Water Division Wastewater Division

High Water Bill, Pool Fill or Leak Adjustment

1. Check toilets

Add food coloring or a dye tablet to the toilet tank, wait 10-15 minutes without flushing, and repair if color appears in the bowl.

2. Check irrigation

Running toilets and irrigation systems are common causes of high bills, and even small drips can waste hundreds of gallons monthly.

3. Repair first

Complete repairs before submitting an adjustment request and save receipts, repair bill or material proof.

4. Use CSS

Submit the Water/Wastewater Adjustment Request through CSS: Requests → Adjustments → General Adjustment.

High-bill issue
County guidance / practical check
What to submit or ask
Running toilet
Dye test tank; color in bowl after 10-15 minutes means likely leak.
Repair date, parts receipt or plumber bill.
Irrigation system leak
Check sprinkler heads, valves, wet spots, controller schedule and one-day-per-week restriction compliance.
Repair description, date, receipt, photos if helpful.
Pool fill
Water Division says a recent pool fill may qualify for credit on the sewer portion of the bill.
Request via CSS: Request → Adjustment → General Adjustment.
Broken private-side line
Stop the leak, repair, then request adjustment review.
Completed form and receipt/repair bill.
High usage but no visible leak
Use CSS consumption history and check toilets, irrigation, hose bibs, softener and pool/autofill.
Ask Customer Service to review usage pattern and whether it qualifies for review.
Adjustment deadline
Adjustment requests must be received no later than six months from the billing date.
Submit quickly after repair.
Adjustment frequency
A property may receive only one pool fill adjustment and one repair adjustment per calendar year.
Ask whether the property has already used an adjustment this year.
Review calculation
County reviews average consumption history from the past 12 months; missing normal-use history may delay response.
Keep several months of usage/bill records if available.

Documentation rule: The County high-bill checklist says to attach the completed Water/Wastewater Adjustment Request with a brief description and repair date, plus either a replacement/material receipt if self-repaired or a repair bill if someone else repaired it.

High-bill script: “My Manatee County Utilities bill increased from [normal amount/usage] to [current amount/usage]. I checked toilets, irrigation, pool/autofill and meter usage. The repair or pool fill happened on [date]. I have [parts receipt / repair bill]. Am I within the six-month billing-date window for a Water/Wastewater Adjustment Request?”
High Bill Checklist Submit Adjustment in CSS Water Division FAQ

Report Water Line Breaks, Low Pressure, Sewer Problems or 311 Issues

🚱

Broken line / water bubbling in street

Call Manatee County Utilities at 941-792-8811, extension 5216.

💧

Low or no pressure

Call 941-792-8811, extension 5216, and explain whether the problem affects one fixture, the whole property or nearby neighbors.

🧰

Manatee 311

Call 3-1-1 inside Manatee County or 941-748-4501 from outside. Online reporting is available 24/7 for issues that can wait.

Issue
What to say
Why it matters
Broken water line in street
“Water is bubbling up / flowing at [exact address or cross street]. It started [time].”
Routes the issue to the water line break response path.
Low pressure
“Pressure is low at [all fixtures / one fixture]. Neighbors [are/are not] affected.”
Separates utility-side issue from house plumbing, softener or fixture problem.
No water
“No water at [address]. It started [time]. Meter/valve status is [known/unknown].”
Helps identify planned work, outage or private-side issue.
Sewer backup or sewer problem
“Wastewater is backing up at [fixture/location]. I stopped water use.”
Wastewater requires different response than clean water.
Urgent after-hours issue
Manatee 311 guidance says to call 911 outside normal hours for urgent issues such as broken water mains or sewer problems.
Emergency Communication staff contacts on-call staff for response.
Non-urgent county issue
Use 311 online access or leave a message if it can wait for the next business day.
Preserves emergency routing for urgent water/sewer hazards.
Water testing concern
“I need water tested for [taste/odor/color/safety concern] at [address].”
Water Division directs water testing requests to 941-792-8811, extension 5032.

Sewer safety: If wastewater is backing up, stop using showers, laundry, dishwasher and toilets, avoid contact, keep children and pets away, and document only when safe.

Service issue script: “I need to report [broken water line / low pressure / no water / sewer backup] at [address/cross street]. The issue started [time]. Water is [clean/dirty/unknown], and the affected area is [street/meter/yard/bathroom/basement]. What case number should I track?”

Water Quality, Lake Manatee Source Water and Testing

2025 report

The 2025 Water Quality Report summarizes drinking water quality during 2025 for Manatee County Utilities customers.

Water sources

Manatee County’s drinking water is a blend of purified groundwater and purified surface water from Lake Manatee Reservoir.

Purification

Groundwater is treated by aeration, lime-softening and filtration; surface water uses carbon adsorption, biological filtration, coagulation, sedimentation and filtration.

Water-quality question
Official detail
Customer action
Where does Manatee County water come from?
2025 report says groundwater came from seven 1,200-foot-deep wells in eastern Manatee County and surface water came from Lake Manatee Reservoir.
Use the water-quality report for source-water context.
How much water was used in 2025?
Report says average 2025 use included 18.13 million gallons per day of deep groundwater and 34.13 million gallons per day of surface water.
Use this for water-source explanation, not for individual billing.
Can I get water tested?
Water Division says to call 941-792-8811, extension 5032.
Describe taste, odor, color, fixture affected and when it started.
Lead and copper
2025 report shows lead and copper tap-water testing table with no action-level exceedance.
Ask about your property plumbing if you have specific concerns.
Safe Drinking Water Hotline
Report lists EPA Safe Drinking Water Hotline at 1-800-426-4791 for contaminant and health-effect information.
Use for general contaminant questions after checking the local report.
Boil water notice
Boil notices may be issued when service is interrupted, pressure drops or the system is opened for repairs.
Check current County notices and follow boil instructions until rescinded.
2025 Water Quality Report PDF Water Division Water Odor & Taste Facts

2026 Watering Restrictions, Reclaimed Water and Conservation

Modified Phase III

Manatee County’s water shortage restrictions were updated in 2026 and extended through October 1, 2026, due to ongoing drought conditions.

One day per week

All residents, including private-well users, must follow the address-based one-day-per-week outdoor watering schedule.

Free irrigation help

The Mobile Irrigation Lab performs free landscape irrigation evaluations that can help residents save water and money.

Address ending
Watering day
Time window / rule
0 or 1
Monday
Properties less than one acre: 12:01 a.m.-4 a.m. or 8 p.m.-11:59 p.m.
2 or 3
Tuesday
Properties one acre or larger: before 4 a.m. and after 8 p.m.
4 or 5
Wednesday
Hand-watering and micro-irrigation for non-lawn plants allowed any day before 8 a.m. or after 6 p.m.
6 or 7
Thursday
Car washing at home is allowed only on assigned lawn watering day and with a hose shutoff nozzle.
8 or 9 / no discernible address
Friday
New lawns/plants have a 60-day establishment period; written schedule must be maintained.
Violations
County enforcement / Code Enforcement
Fines listed: first violation $100, second $250, third $500.

Reclaimed water pressure note: Reclaimed water customers may see seasonal pressure issues during high demand. Do not assume a reclaimed-water pressure issue is a potable-water outage.

2026 Watering Restrictions Reclaimed Water Pressure Notice Water Conservation Contacts

Manatee County Utilities vs. City, HOA or Private Provider

Before paying: Bradenton, Palmetto, Lakewood Ranch, apartment communities, HOAs, reclaimed-water systems and private providers may bill differently. Use the name printed on your bill first. Do not pay Manatee County Utilities unless the bill says Manatee County Utilities or the County confirms your account.

If your bill says…
Use this route
Avoid this mistake
Manatee County Utilities
Use CSS Portal, 941-792-8811, 833-425-2099 and County payment options.
Do not pay a city utility portal.
City water or city utilities
Use that city’s official utility billing website.
County cannot always access city-billed accounts.
HOA, apartment or property manager
Ask if water/sewer is submetered, allocated, master-metered or included in rent/fees.
Do not create a County account unless the County directly bills your unit/property.
Private well and septic
No regular public water bill may exist, but private well/septic maintenance and testing are owner responsibilities.
Do not call utility billing for private pump failure unless you also have County service.
Reclaimed water only
Confirm reclaimed-water account, meter, pressure issue and irrigation rules.
Do not drink reclaimed water or confuse it with potable water service.
Solid waste only or bin issue
Use CSS requests for missed collection/bin service where listed.
Do not classify a missed solid-waste collection as a water leak or sewer issue.

Google Map: Manatee County Utilities Administration Building / Drop Box

Visit caution: The County payment page lists the Utilities Administration Building at 3647 Cortez Road West and a 24-hour walk-up drop box, but it also says the lobby has been permanently closed. Call 941-792-8811 before expecting in-person lobby service.

Route
Address / phone
Use for
Utilities Administration Building / drop box
3647 Cortez Road West, Bradenton, FL 34210
24-hour walk-up drop box; lobby listed as permanently closed.
Mailing payment address
Manatee County Utilities Department, PO Box 25350, Bradenton, FL 34206-5350
Mailed payments only; no physical location.
Main Utilities phone
941-792-8811
Billing, account, water/sewer services, questions and routing.
Automated phone payment
833-425-2099
Pay by phone.
Water line break / low pressure
941-792-8811, extension 5216
Broken street line, water bubbling up, low/no water pressure.
Manatee 311
3-1-1 inside county / 941-748-4501 outside county
County service issues, urgent-routing guidance and online issue reporting.

Manatee County Water Utilities FAQ

What is the Manatee County Utilities phone number?

Call Manatee County Utilities at 941-792-8811. For automated utility bill payment by phone, call 833-425-2099.

Where do I pay my Manatee County Utilities bill online?

Use the official Customer Self-Service / CSS Portal at css-prod.mymanatee.org. The portal lets customers make payments, view statements, request paperless billing, view billing and consumption history, manage accounts and create service requests.

What is the Manatee County Utilities pay-by-phone number?

The automated telephone payment system is 833-425-2099. The County says the system accepts MasterCard or Visa with a processing fee, or checking/savings payment to avoid that processing fee.

Where do I mail a Manatee County utility payment?

Mail payments to Manatee County Utilities Department, PO Box 25350, Bradenton, FL 34206-5350. The County labels this as mailed payments only and not a physical location.

Is the Manatee County Utilities lobby open?

The County payment page lists the Utilities Administration Building at 3647 Cortez Road West, Bradenton, FL 34210, but says the lobby has been permanently closed. Use phone, CSS, mail, Amscot, Walmart or the drop box as appropriate, and call before visiting.

Can I pay my Manatee County utility bill at Amscot or Walmart?

Yes. The County lists Amscot and Walmart as payment options. Amscot cash payments before 2 p.m. on business days post same business day, while Walmart payments before 7 p.m. post next business day. Fees may apply.

What are the 2026 Manatee County residential water rates?

For individual residential meters effective June 1, 2026, the first 6,000 gallons are $3.11 per 1,000 gallons, the next 9,000 gallons are $3.89 per 1,000 gallons, the next 5,000 gallons are $9.36 per 1,000 gallons, and usage over 20,000 gallons is $14.07 per 1,000 gallons.

How is Manatee County sewer billed in 2026?

The wastewater quantity charge is $6.89 per 1,000 gallons of potable water consumption. Retail customers are billed at 100% of water consumption, and residential customers with individual meters have the sewer quantity charge capped at 10,000 gallons per month.

Does Manatee County offer a high-bill or leak adjustment?

Yes. Customers can submit a Water/Wastewater Adjustment Request through the CSS Portal after repairs are completed. The request must be received no later than six months from the billing date and must include repair documentation such as a material receipt or repair bill.

Who do I call for a broken Manatee County water line or low pressure?

For a broken line in the street, water bubbling up, or low/no water pressure, the Water Division directs customers to call Manatee County Utilities at 941-792-8811, extension 5216.

30-Second Manatee County Water Utilities Checklist

Pay/login: use the official CSS Portal at css-prod.mymanatee.org.

Phone: main Utilities number 941-792-8811; automated phone payment 833-425-2099.

Mail/drop: mail to PO Box 25350, Bradenton, FL 34206-5350; drop box at 3647 Cortez Road West, Bradenton, FL 34210.

2026 rates: June 1, 2026 rates use base charge plus quantity charge; 5/8" x 3/4" base is $12.95 water and $30.88 wastewater.

High bill: test toilets, check irrigation, repair first, then submit CSS adjustment within six months from billing date if eligible.

Emergency/service issue: call 941-792-8811 ext. 5216 for broken water line or low/no pressure; use 311 guidance for county service routing.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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