Tulsa Water Utility Help Desk for Bills, Login, Service and Water Problems
Use this guide to pay a City of Tulsa utility bill, log in with your Account number and Customer ID, call the correct phone number, activate, transfer or shut off service, understand late-fee and cutoff timing, check 2026 rate changes, request leak-credit review, and report waterline breaks or sewer overflows.
Start Here: Pick the Exact Tulsa Utility Task
Searcher intent |
Best official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay online / login |
6-digit Account number, 7-digit Customer ID and name exactly as shown on your bill. |
Online payments have no fee and the portal shows bills, meter reads and water consumption history. |
|
Pay by phone |
Account/customer information from bill and payment method. |
Use the IVR phone system for utility payments. |
|
Pay in person |
City Hall cashier windows, 175 E. 2nd Street. |
Your bill and payment method. |
Cash, check or money order accepted. Night depository is on the plaza west of entrance; do not place cash in it. |
Authorized payment location |
Authorized MoneyGram/Fidelity Express locations and listed payment centers. |
Utility account information and cash if required by location. |
Payments may take 1-2 business days to post and include a $1.50 fee. |
Mail payment |
City of Tulsa Utilities, Tulsa, OK 74187-0003. |
Payment stub, check or money order. |
Mail is risky close to a due date or cutoff order. |
Activate service |
Name, phone, Social Security number, service address; possible photo ID and lease/deed if a prior issue exists. |
Do not email your SSN; the City says a Customer Care team member will contact you if needed. |
|
Transfer or shut off service |
Online form, email Tulsa311@cityoftulsa.org, call 311 / 918-596-2100, or visit City Hall. |
Customer ID, Account number, account-holder status and forwarding address for final bill. |
Transfer/shut-off requests normally take 3 business days. |
Waterline break / sewer overflow |
Waterline breaks: 918-596-9488; sewer overflows: 918-586-6999. |
Exact address, cross street, visible water/sewage, safety hazard and photos if safe. |
Do not use routine billing email for emergency leaks or sewer overflows. |
Bill-line warning: a City of Tulsa utility bill can include water, sanitary sewer, stormwater, refuse/recycling and EMSAcare. A higher total does not always mean the water meter is wrong.
Official Tulsa Utility Contact Box
Utility Billing / Customer Care
Inside Tulsa city limits: Dial 311
Outside Tulsa city limits: 918-596-2100
Email: Tulsa311@cityoftulsa.org
Hours: Monday-Friday, 8:00 AM-5:00 PM.
City Hall / Utility Services
Address:
175 E. 2nd Street
Tulsa, OK 74103
Use for: in-person payments, utility account setup, service transfer, shut-off help, payment arrangements and account issues.
Water & Sewer Emergencies
Waterline breaks, leaks or outages:
918-596-9488
Sewer overflows:
918-586-6999
Water Quality Assurance:
918-591-4378
Routing tip: call 311 for account setup, turn-off, transfers, payment arrangements and bill questions. Call 918-596-9488 for active waterline breaks/leaks/outages and 918-586-6999 for sewer overflows.
Pay Bill and Login: City of Tulsa Online Utility Account
Three login details
You need the 6-digit Account number, 7-digit Customer ID and account name exactly as printed on your bill.
No online fee
The City says there is no fee for paying online through the official utility account system.
View usage
The portal can show meter readings and water consumption history, useful for high-bill checks.
AutoPay
Customers can enroll in autopayments and change the bank account used for automatic payments.
Payment route |
Official detail |
Best for |
Practical warning |
|---|---|---|---|
Online utility account |
Pay, view bills back to May 1, 2021, view meter reads and water consumption history. |
Most customers, high-bill research and saved account history. |
Old 9-digit account numbers cannot be used; use the current 6-digit Account number and 7-digit Customer ID. |
AutoPay / bank account |
Available under Automatic EFT Payments in the online utility system. |
Customers who want automatic monthly payment. |
Verify bank account changes before the next due date. |
IVR phone pay |
Phone payments accepted through IVR at 918-596-9511. |
Users who cannot log in online. |
Keep confirmation number, especially if service is at risk. |
City Hall cashier |
175 E. 2nd Street, cashier windows inside 2nd Street entrance; 8 AM-5 PM. |
Immediate in-person proof and cash/check/money-order payments. |
Bring your bill. Do not put cash in night depository. |
Night depository |
Located on the plaza west of City Hall entrance. |
After-hours check or money-order drop-off. |
No cash; include account details. |
Authorized payment centers |
MoneyGram/Fidelity Express authorized options; some ACE Cash Express, Advance America, CVS and Walmart locations may offer MoneyGram services. |
Cash or neighborhood payment options. |
Use MoneyGram Biller Code 16404 where required; $1.50 fee and posting delay can apply. |
Mail |
City of Tulsa Utilities, Tulsa, OK 74187-0003. |
Normal payment with mailing time. |
Not suitable when close to Day 25 late fee or cutoff order. |
Official payment/login links:
Activate, Transfer or Shut Off Tulsa Water/Sewer/Refuse Service
Activate service
- Use the online activation form, email Tulsa311@cityoftulsa.org, call 311, call 918-596-2100, or visit City Hall.
- Provide name, telephone number and service address.
- Provide Social Security number only through safe Customer Care handling, not by email.
- Deposit may be added depending on required services.
- If the property has a previous service problem/outstanding balance, visit City Hall with photo ID and lease/deed.
Transfer service
- Use the online transfer route or contact 311.
- You must be listed on the account.
- Have Customer ID and Account number ready.
- Prepare old address, new address and requested date.
- Transfer normally takes 3 business days after request submission.
Shut off service
- Use the shut-off form, email Tulsa311, call 311 / 918-596-2100, or visit City Hall.
- Provide forwarding address for the final bill.
- Outstanding balance is charged against any deposit.
- Final bill is sent after account close processing.
- Request normally takes 3 business days.
Due Date, Late Fee, Water Cutoff and Payment Arrangement
Day 22
The City’s timeline says the water bill is due on Day 22 after billing.
Day 25
A late fee is added to a late water bill on Day 25.
Day 46
If unpaid, a water cutoff and meter lock order is issued on Day 46.
$40 cutoff fee
Water cutoff and meter lock fee is listed as $40, with no reinstate fee.
Situation | Official rule / practical meaning | Best action |
|---|---|---|
Bill just arrived | Day 1 is the monthly water usage bill date. | Use online account to confirm due date and current balance. |
Bill due | Day 22 is the due date in the City’s billing timeline. | Pay online or IVR if the due date is close. |
Late fee added | Day 25 late fee is added to the late water bill. | Get updated balance before paying old bill amount. |
Cutoff order issued | Day 46 cutoff/meter lock order is issued if unpaid. | Call 311, report payment if made by any method other than in-person at City Hall, and ask what is required to stop field action. |
Inspection order | Day 53 inspection order is issued if still unpaid. | Ask Customer Care for exact status and payment arrangement options. |
Collections risk | Day 74: second inspection, account closure and collections referral if still unpaid. | Do not wait; request payment arrangement or assistance resources early. |
Need arrangement | Past-due balances can be spread across three equal monthly installments through Customer Care. | Call 311, then say “Main Menu,” “Payments,” and “Payment Arrangements.” |
Need outside help | City points customers to 211 for financial assistance. | Call 211 or text HELP to 877-836-2111 for local help resources. |
Do not force a locked meter box: the City says residents who force entry into a locked City of Tulsa meter box to illegally turn water back on may face tampering fees and responsibility for any meter or meter-box damage.
2026 Tulsa Utility Rate Clues: Water, Sewer, Stormwater, Refuse and EMSAcare
The City’s current utility rate page is the source to check before estimating a bill. Tulsa also says October 2026 rate changes are expected to raise the typical residential bill by about $5.82 across water, sewer, stormwater, trash/recycling and other utility services.
Water usage
Residential water usage is listed at $4.57 per 1,000 gallons, plus a meter fee based on meter size.
Sewer
Single-family residential sanitary sewer is listed at $10.82 per 1,000 gallons used, subject to sewer-cap rules.
Stormwater
Residential stormwater fee is listed at $13.69 per month.
EMSAcare
Households inside Tulsa city limits are automatically enrolled at $5.45/month unless they opt out during the annual window.
Bill line | Current official clue | What it means |
|---|---|---|
Residential water rate | $4.57 per 1,000 gallons used, plus meter-size fee. | Water usage is measured from regular meter readings. |
Sanitary sewer rate | $10.82 per 1,000 gallons. | Sewer is often a major part of the bill and can be capped by winter-quarter average rules. |
Stormwater | $13.69/month for residential customers. | Funds detention ponds, drainage facilities, stream channels, pumping stations, culverts, ditches and related work. |
Refuse 32-gallon weekly curbside | $19.60/month on current program rate page. | Lower cart size can reduce trash line if it fits household use. |
Refuse 64-gallon weekly curbside | $21.97/month. | Middle standard cart size. |
Refuse 96-gallon weekly curbside | $24.33/month. | Common larger cart size; review if cart is usually half full. |
Backyard collection add-on | $10.26/month on current program rate page. | Premium service can raise the bill. |
EMSAcare | $5.45/month, opt-out period August 1-31. | Medical service program fee appears on city utility bill unless opted out or not applicable. |
October 2026 changes | City FAQ says typical residential bill expected to rise by about $5.82/month; listed changes include water +7%, sewer +4.7%, stormwater +7%, trash +4%. | Expect October bills received in November to reflect new rates if adopted/implemented as described. |
Lower-bill clues from the City: review trash service size, avoid recycling contamination, and reduce water consumption by checking leaks and outdoor watering. Fixed stormwater, sewer, trash and other lines may still rise even if water use falls.
High Bill, Meter Reading, Sewer Cap and Leak Credit
Check previous balance
A bill may look high if a prior payment had not posted when the new bill was mailed.
Check read type
“EST” or “MAN” under Charge Details indicates the bill used estimated/manual usage averaging.
Check meter dials
Long hand movement can show a large leak; triangular hand movement can show a small-flow leak.
Leak credit is limited
Courtesy leak credits do not cover every event or all additional billed amount.
High-bill clue | What official Tulsa guidance says | Action |
|---|---|---|
Previous balance under Due Date | Payment may not have posted before the bill was mailed. | Check online account payment history and call 311 if unclear. |
Read Type says EST or MAN | Bill may have been estimated using average usage per day. | Compare next actual read and contact 311 if large difference remains. |
Usage graph spikes in May/June | City notes outdoor watering commonly raises usage in warmer months. | Check sprinkler schedule, hose use, pool fill and irrigation leaks. |
Meter long hand moves when all water is off | Likely large leak if no toilets, ice makers, dishwasher, washer or sprinklers are using water. | Call plumber for private-side leak; call City if you suspect billing error. |
Triangular hand moves | May indicate small-flow leak. | Test toilets, faucets, spigots and irrigation. |
Toilet leak | City recommends food coloring in toilet tank; color appearing in bowl before flushing indicates leak. | Repair flapper/fill valve and save repair date/receipt. |
Private line leak | Courtesy credit may qualify if hidden/unnoticed, repaired promptly and consumption is at least 200% of normal baseline. | Apply with repair details; make payment arrangements because review can take months. |
Non-qualifying leaks | Fixtures, toilets, faucets, outside spigots, hot water tanks, pool auto-fill and visible irrigation issues generally do not qualify. | Repair quickly and call 311 if bill arrangement is needed. |
Sewer cap issue | Single-family sewer cap uses average billed water usage for December, January and February over up to five years. | Ask 311 for cap review if a large leak affected winter calculation. |
Water Quality, Water Sources, Breaks, Outages and Sewer Overflows
2026 report
Tulsa’s 2026 Annual Water Quality Report says the drinking water met or exceeded state and federal requirements throughout 2025.
Water sources
Tulsa drinking water comes from Lake Oologah, Lakes Spavinaw and Eucha, and Lake Hudson.
Treatment plants
Water is treated at Mohawk and A.B. Jewell water treatment plants.
Water/sewer issue | Official route | What to include |
|---|---|---|
Waterline break, leak or outage | Call 918-596-9488. | Exact address, cross street, water flow, property/street side, safety risk. |
Sewer overflow | Call 918-586-6999. | Address, overflow location, inside/outside, public/private area, immediate risk. |
Water quality report question | Water Quality Assurance at 918-591-4378 or Customer Care. | Report question, address, tap concern and whether neighbors are affected. |
Current break check | Use City waterline break board or map. | Check whether outage/break is already known before filing duplicate report. |
Discolored water after break | Call waterline emergency route if it continues or looks unsafe. | Cold/hot tap, all fixtures vs one fixture, color, duration. |
Boil advisory | Follow current City/Tulsa Water notice and wait for lift notice. | Address, advisory area and date/time notice was issued. |
PFAS/lithium concern | 2026 report highlights no detectable PFAS or lithium during EPA-required monitoring. | Read full report before quoting water-quality data. |
Service line material | True Reads meter upgrade work includes inspecting water service line materials. | Watch for City instructions if your meter or service line is being inspected. |
Tulsa, Broken Arrow, Owasso, Jenks or Another Utility Provider?
Provider check before paying: use this guide only if the bill says City of Tulsa Utilities or City of Tulsa utility account. Tulsa-area searches can also return Broken Arrow, Owasso, Jenks, Bixby, Sand Springs, rural water districts, apartment billing companies and third-party payment sites.
Bill/provider clue | Why it matters | What to do |
|---|---|---|
Bill says City of Tulsa Utilities | Use cityoftulsacitizens.munisselfservice.com, 311 and City Hall routes. | Proceed with this guide. |
Address outside Tulsa city limits | You may still need City of Tulsa outside-city contact, but rates/service rules can differ. | Call 918-596-2100 and verify account/provider. |
Apartment or landlord billing | Tenant may not directly receive City bill. | Ask landlord/property manager for actual bill line support and allocation method. |
Broken Arrow / Owasso / Jenks / Bixby / Sand Springs | Separate municipal utilities and portals. | Do not pay Tulsa portal unless the bill clearly belongs to City of Tulsa. |
Third-party bill-pay site | Payment may delay posting or add fees. | Use official portal, IVR, City Hall, mail, or authorized payment centers only. |
Oklahoma Natural Gas or PSO | Gas and electric are not City of Tulsa water utility services. | Use ONG or PSO for gas/electric setup. |
Before You Call 311: Prepare These Details
Call reason | Prepare first | Ask this exact question |
|---|---|---|
Payment not showing | Account number, Customer ID, payment method, amount, date/time, confirmation number. | “Has this payment posted, and is there still any late fee or cutoff risk?” |
Online login problem | 6-digit Account number, 7-digit Customer ID, exact name on bill, error message. | “Can you verify the credentials needed for my online utility account?” |
Activate service | Name, phone, service address, SSN handling question, photo ID, lease/deed if needed. | “Is a deposit required, and can this activation be completed online or must I visit City Hall?” |
Transfer service | Current account info, new address, transfer date and account-holder proof. | “When will transfer complete, and will there be overlap or final billing?” |
Shut off service | Account info, shutoff date, forwarding address, deposit question. | “How will any outstanding balance and deposit be handled on the final bill?” |
High bill | Current/prior bills, read type, usage graph, meter reading, leak check notes. | “Is this due to previous balance, estimated read, actual use, sewer cap or leak?” |
Leak credit | Repair date, plumber receipt, hidden/private line explanation, usage history. | “Does this event meet the courtesy leak credit requirements?” |
Waterline or sewer emergency | Exact location, visible issue, safety risk and whether it is active. | “Should this be dispatched as a waterline break or sewer overflow?” |
Tulsa Utility Billing Map, Office and Emergency Routes
Place / route | Address / phone | Use for |
|---|---|---|
City Hall / Utilities Customer Service | 175 E. 2nd Street, Tulsa, OK 74103 | In-person payments, activation, transfer, shut-off, account support, payment arrangement help. |
Online utility account | cityoftulsacitizens.munisselfservice.com | Pay online, view bills, meter reads, consumption history and AutoPay. |
Mail payment | City of Tulsa Utilities, Tulsa, OK 74187-0003 | Mail check/money order with bill stub. |
Inside Tulsa Customer Care | Dial 311 | Billing, payment arrangement, setup, transfer, shut-off, trash/refuse questions. |
Outside Tulsa Customer Care | 918-596-2100 | Same routing for callers outside Tulsa city limits. |
IVR phone pay | 918-596-9511 | Automated utility bill payment. |
Waterline breaks, leaks, outages | 918-596-9488 | Active waterline emergency reporting. |
Sewer overflows | 918-586-6999 | Active sewer overflow reporting. |
Water Quality Assurance | 918-591-4378 | Water Quality Report and drinking-water quality questions. |
Tulsa Water Utility FAQ
How do I pay my Tulsa water utility bill online?
Use the official City of Tulsa Online Utility Account at cityoftulsacitizens.munisselfservice.com. You need your 6-digit Account number, 7-digit Customer ID, and the account name exactly as it appears on your bill.
What is the Tulsa water bill phone number?
For utility billing help inside Tulsa city limits, dial 311. Outside Tulsa city limits, call 918-596-2100. For IVR phone payments, call 918-596-9511.
Is there a fee to pay my Tulsa utility bill online?
The City says there is no fee for paying online through the official utility account system. Authorized payment locations may take 1-2 business days to post and include a $1.50 fee.
Where can I pay my Tulsa utility bill in person?
Pay at City Hall cashier windows inside the 2nd Street entrance at 175 E. 2nd Street, Tulsa, OK 74103. Windows are open Monday-Friday, 8 AM-5 PM. Cash, check and money order are accepted.
Where do I mail a City of Tulsa utility payment?
Mail payment to City of Tulsa Utilities, Tulsa, OK 74187-0003. Include the bill stub or account information, and do not rely on mail if a due date or cutoff deadline is close.
How do I start, transfer or shut off Tulsa utility service?
Use the City’s Account Activation, Transfer, and Shut-Off page, email Tulsa311@cityoftulsa.org, call 311 or 918-596-2100, or visit City Hall. Transfer and shut-off requests normally take 3 business days.
What happens if my Tulsa water bill is late?
The City’s timeline says the bill is due on Day 22, a late fee is added on Day 25, a water cutoff and meter lock order is issued on Day 46 if unpaid, and the cutoff/meter-lock fee is $40.
Does Tulsa offer a water leak credit?
Yes, but only some events qualify. Hidden private-line leaks may qualify if repaired promptly and usage is at least 200% of the normal baseline. Fixture leaks, toilet leaks, faucets, outside spigots and many irrigation issues generally do not qualify.
What are Tulsa residential water and sewer rates?
The current City rate page lists residential water at $4.57 per 1,000 gallons used plus a meter-size fee, and single-family residential sanitary sewer at $10.82 per 1,000 gallons subject to sewer-cap rules.
Who do I call for Tulsa waterline breaks or sewer overflows?
For waterline breaks, leaks or outages, call 918-596-9488. For sewer overflows, call 918-586-6999. For routine bill or account help, use 311 or 918-596-2100.
30-Second Tulsa Water Utility Checklist
Pay online: Online Utility Account → 6-digit Account number + 7-digit Customer ID + exact account name → no-fee online payment → save confirmation.
Phone pay: call 918-596-9511 through the IVR system.
Customer Care: dial 311 inside Tulsa or 918-596-2100 outside Tulsa city limits.
Visit: City Hall, 175 E. 2nd Street, Monday-Friday 8 AM-5 PM.
Mail: City of Tulsa Utilities, Tulsa, OK 74187-0003.
Emergencies: waterline breaks/leaks/outages 918-596-9488; sewer overflows 918-586-6999.
High bill: check previous balance, read type, usage graph, meter dials, leaks, sewer cap, refuse cart size, stormwater and EMSAcare lines.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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