McKinney Water Utilities Help Desk for Bills, Login, Service and Water Problems
Use this guide to pay a City of McKinney water bill, log in to Paymentus, call Water Billing, start or stop service, understand deposits and late-fee timing, check 2026 residential rates, track usage with My Water Advisor, apply for a leak credit, follow WaterSmart rules, and report water or wastewater emergencies.
Start Here: Pick the Exact McKinney Utility Task
Searcher intent |
Best official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
McKinney utility account number, email login if registered, payment method. |
First-time users must enroll; the portal also has one-time payment. |
|
Make one-time payment |
Open Paymentus and choose “Make One Time Payment.” |
Account number and card/e-check/PayPal/Venmo payment method. |
Save confirmation number if close to the due date or grace period. |
Set up AutoPay or paperless |
Register in Paymentus and use online account features. |
Email, account number, bank/card details. |
Bank draft is recommended by the City FAQ to avoid failures from expired or compromised cards. |
Pay by phone |
Call 972-547-7550, option 2. |
Account number and payment method. |
Use the official Water Billing number, not a third-party payment ad. |
Pay in person |
Water Billing / City Hall, 401 E. Virginia St., McKinney, TX 75069. |
Bill/account number and payment method. |
In-person payments are listed at the new City Hall, Monday-Friday, 8 AM-5 PM, closed holidays. |
Mail payment |
City of McKinney, P.O. Box 8000, McKinney, TX 75070. |
Payment stub, check or money order. |
Mail early; do not rely on mail during the five-day grace window. |
Start or transfer service |
Service address, lease if renter, proof of ownership if requested, deposit/service fee. |
Residential fees include $200 regular deposit, $50 initiation/transfer fee, and $100 same-day fee if applicable. |
|
Water main, meter leak or sewer overflow |
Exact address, cross street, visible water/sewer issue, safety concern. |
Use this for emergency water turn-off, water meter leak, water main break, fire hydrant leak, clogged or overflowing wastewater main. |
Bill-line warning: McKinney residential bills can include water, sewer, trash/recycling and drainage. Inside-city customers should review all bill lines before assuming a higher total is only a water-meter problem.
Official McKinney Water Billing Contact Box
Water Billing
Self-service / phone agent:
972-547-7550
Phone agent hours:
Monday-Friday, 8:30 AM-4:45 PM.
Use for: bill pay, Paymentus login, due date, AutoPay, deposits, start/stop service, leak credit, late fee and assistance questions.
Office / Payment Address
Physical address:
401 E. Virginia St.
McKinney, TX 75069
Payment mail:
City of McKinney
P.O. Box 8000
McKinney, TX 75070
Public Works / Emergency
Water / street / trash non-billing questions:
972-547-7360
Water violation hotline:
972-547-7367
Public Works North Campus:
3501 N. Central Expressway, McKinney, TX 75071.
Routing tip: call Water Billing at 972-547-7550 for account and payment issues. Call 972-547-7360 for water maintenance, pressure problems across the whole house, emergency shutoff, meter leaks, main breaks, hydrant leaks or wastewater-main overflow.
Pay Bill and Login: Paymentus Steps
One-time payment
Use Paymentus “Make One Time Payment” if you do not need a saved profile.
Register
First-time users must register to store payment methods, view/print bills, enroll in AutoPay, reminders and e-bills.
Payment methods
Paymentus displays Visa, Mastercard, Discover, electronic check, PayPal, PayPal Credit and Venmo options.
Phone option
Call 972-547-7550, option 2, for phone payment.
Payment method |
Official detail |
Best for |
Practical warning |
|---|---|---|---|
Paymentus online account |
Portal account benefits include stored payment methods, bill viewing/printing, AutoPay, payment reminders and e-bills. |
Repeat customers, landlords, account history and AutoPay users. |
Use the official Paymentus page linked from McKinney Water Billing. |
One-time online payment |
Paymentus allows one-time payments without managing a full profile. |
Fast monthly payment. |
Save receipt/confirmation because guest-style workflows are harder to track later. |
AutoPay |
McKinney FAQ says AutoPay can be bank draft or credit card, both drafting automatically on the bill due date. |
Customers who want automatic monthly payment. |
Bank draft is recommended to avoid credit-card failures from expired/compromised cards. |
Paperless billing |
Paperless statements can be added through the online portal or by emailing Water Billing. |
Customers who want email/text-style account notices. |
Keep your email updated before moving or changing accounts. |
Phone payment |
972-547-7550, option 2. |
Users who cannot log in or need payment by phone. |
Have account number and balance ready. |
In person |
401 E. Virginia St., Monday-Friday 8 AM-5 PM, closed holidays. |
Counter help and immediate proof. |
A walk-up drop box is on the north side of the building. |
Mail |
City of McKinney, P.O. Box 8000, McKinney, TX 75070. |
Normal payment with enough mailing time. |
Do not mail near late-fee/disconnection timing. |
Official payment/login links:
Start, Transfer or Cancel McKinney Water Service
Residential start / move
- Use the Service Application Form from the Start / Stop Service page.
- Renters must upload a lease before service is established.
- All persons on the lease over 18 must be included as occupants on the application.
- Buyers may be asked for proof of ownership.
- Water is turned on Monday-Thursday, as late as 5 PM; same-day requests may run as late as 9 PM.
Residential fees
- $200 regular deposit, refunded after one year of prompt payments or when the account closes.
- $50 initiation / transfer fee.
- $100 same-day service fee if applicable.
- $200 additional high-risk deposit if applicable.
- Keep faucets closed before turn-on to avoid rescheduling and possible damage.
Cancel service
- Only an account holder can request cancellation.
- Use the Stop Service Form from the Start / Stop Service page.
- Water can be turned off as early as 7 AM Monday-Thursday.
- Final bill is generated within three weeks and mailed to the forwarding address provided.
- If outside city limits, trash must be canceled through the trash provider.
Change-date warning: the City FAQ says start/cancel date changes must be emailed to Water Billing by 10 AM the business day before the original start/stop date. Late changes may create a trip fee or additional service fee.
Due Date, Grace Period, Late Fee, Extension and Assistance
Monthly bill
Meters are typically read every 27-33 days, then a bill is sent about 7-10 days after the read.
Due date
The bill is due 16 days after the bill date.
Late fee
The City’s payment page describes a 5-day grace period before a 10% late fee is added, with $5 minimum.
Assistance
The City payment page points customers to payment extensions and a $100 City of McKinney Emergency Water Utility Assistance Grant route.
Situation | What to check | Best action |
|---|---|---|
Bill just arrived | Due date, billing cycle, service period, current usage and balance forward. | Use My Bill page legend to locate each field. |
Need a few more days | Payment page references a grace period before late fee. | Confirm due date and grace timing in Paymentus or by calling Water Billing. |
Late fee risk | Late fee is 10%, minimum $5, after grace period. | Pay updated total, not just the original “amount due.” |
Cannot pay full amount | Payment Extensions & Financial Assistance page is the official route. | Call 972-547-7550 before disconnection scheduling. |
Payment through mail | Mail may not post before grace/disconnect action. | Use Paymentus, phone or in-person payment if urgent. |
Payment failed | Expired/compromised card can fail AutoPay. | Use bank draft when possible and keep email/payment reminders active. |
Account disclosure concern | Utility bill account information is exempt from public record and disclosure is case-by-case. | Call 972-547-7550 for account information questions. |
2026 McKinney Residential Rates: Water, Sewer, Trash and Drainage
McKinney residential charges can vary by inside/outside city status. Water charges include a base/minimum rate plus tiered consumption billed in 1,000-gallon increments. Sewer charges use a base rate plus consumption, with a Winter Quarter Average used to cap sewer billing beginning in April.
Inside water base
$19.80 monthly base/minimum rate.
Inside sewer base
$28.10 monthly base/minimum rate.
Trash / recycle
$20.36 + tax for one trash and one recycle container.
Drainage
$5.25 monthly residential drainage fee.
Residential bill line | Inside city | Outside city | What it means |
|---|---|---|---|
Water base / minimum | $19.80 | $24.75 | Monthly base fee applies regardless of consumption. |
Water 1-7,000 gallons | $5.00 / 1,000 gallons | $6.25 / 1,000 gallons | “Affordable water” tier for conservative users. |
Water 7,001-20,000 gallons | $6.90 / 1,000 gallons | $8.65 / 1,000 gallons | Higher tier often reached by outdoor watering. |
Water 20,001-40,000 gallons | $8.70 / 1,000 gallons | $10.90 / 1,000 gallons | High-use tier; check irrigation and leaks. |
Water over 40,000 gallons | $10.45 / 1,000 gallons | $13.05 / 1,000 gallons | Highest residential tier shown. |
Sewer base / minimum | $28.10 | $35.15 | Base fee applies monthly regardless of consumption. |
Sewer unit cost | $7.80 / 1,000 gallons | $9.75 / 1,000 gallons | Maximum 8,000 gallons charged under WQA rules. |
Trash / recycling | $20.36 + tax | Depends on provider/status | Includes one gray trash and one blue recycle container when billed by City. |
Extra trash container | $7.82 each / month | Check account | Extra containers can quietly raise the bill. |
Extra recycle container | $3.50 each / month | Check account | Check Frontier container audit if count is wrong. |
Drainage | $5.25 / month | Check account | Funds drainage-system maintenance and flood/standing-water reduction. |
Winter Quarter Average tip: December-February water use affects the sewer cap beginning in April. A winter leak, holiday guests or unusual indoor use can raise the sewer maximum unless corrected and reviewed.
High Bill, My Water Advisor, Meter Reading and Leak Credit
My Water Advisor
Residential customers can view water consumption online and in the app, with text/email alerts for leaks and high usage.
24-hour updates
Consumption data updates every 24 hours and is provided in gallons.
Meter facts
Meters are City-owned, read monthly, and generally located in a box near the street or property edge.
Leak credit
Courtesy credit is limited and requires major single-bill increase, proof of repair and timely form submission.
High-bill clue | Official McKinney guidance | Next action |
|---|---|---|
Usage increased | Average household use is about 2,000 gallons per person per month; outdoor watering or a leak can greatly increase usage. | Compare gallons, not just dollars. |
Outdoor watering started | Outdoor watering changes can show up about six weeks later on the bill. | Check irrigation timer, daily programs, multiple programs A/B/C, damaged sprinkler heads and watering frequency. |
Sprinkler system running | Standard irrigation system can use about 20 gallons per minute; drip irrigation about 7 gallons per minute. | Use the irrigation water-use spreadsheet to compare estimated use to bill. |
Possible silent toilet leak | Put dye/leak tablet in tank; if color appears in bowl before flushing, there is a leak. | Repair flapper/fill valve and save proof. |
Large continuous leak | A 1/32-inch leak can waste about 1,546 gallons per week; a 3/16-inch leak can waste about 55,500 gallons per week at 60 psi. | Shut off private valve, call plumber, then document repair. |
Usage seems same monthly | Meters are read monthly and not estimated; usage is billed in 1,000-gallon increments rounded down. | Use meter reading guide and Paymentus/My Water Advisor history. |
Low pressure | If only one fixture has low pressure, check that fixture/pipes. If the whole house has low pressure, contact Water Maintenance. | Call 972-547-7360 if house-wide. |
Leak credit request | Usage must be at least three times greater than same period of prior year, bill over $150 excluding fees/deposits, one request per address in 12 months, proof of repair within 60 days. | Submit leak adjustment form and keep paying to avoid late fees/disconnection while review is pending. |
WaterSmart Outdoor Watering Rules and Violation Penalties
Summer rule
From April 1 to October 31, no watering is allowed between 10 AM and 6 PM.
Designated days
Residential, commercial and common areas may water on the designated watering day and three days later, as needed.
Report violations
Use the online form or call 972-547-7367 with address, date, time and your contact details.
WaterSmart topic | Rule / detail | User action |
|---|---|---|
April 1-Oct. 31 | No watering between 10 AM and 6 PM. | Water early morning or evening on allowed days. |
Rain/freeze sensor | All irrigation systems must have a functional rain/freeze sensor. | Test sensor before hot season. |
Water waste | Water waste during irrigation is prohibited. | Fix overspray, runoff and broken heads. |
New landscape | Newly planted landscape may be exempt for 30 days from installation with city approval; over-seeding is not exempt. | Apply online before assuming exemption. |
ET controller | Registered, properly programmed ET controllers may be exempt during normal conditions, but exemptions can pause during drought/demand stress. | Check current WaterSmart status before watering outside normal days. |
Penalty schedule | First penalty warning; second $50; third/subsequent $100; fourth/subsequent $150. | Penalties are delivered through the regular water bill. |
Failure to pay penalty | Failure to pay water-violation penalties can result in water shutoff. | Call 972-547-7367 if you dispute a violation. |
Water Quality, NTMWD Source Water and Galvanized Service Lines
Water source
McKinney receives treated water from the North Texas Municipal Water District.
Regional supplies
NTMWD supply sources include Lavon Lake, Bois d’Arc Lake, Lake Texoma, Jim Chapman Lake and reuse.
Water Quality Report
The City releases a new Water Quality Report annually by July 1 and lists the 2026 report online.
Water-quality topic | What users should know | Best action |
|---|---|---|
Source water | McKinney purchases treated water from NTMWD. | Use the City Water Quality Report plus NTMWD source context for details. |
Testing | Once treated water enters McKinney’s system, the City performs and reports tests according to TCEQ and EPA requirements. | Read current annual report before quoting contaminant results. |
Superior rating | McKinney reports a Superior water system rating. | Use this when explaining system status, not as a substitute for current test data. |
UCMR5 contaminants | McKinney has sampled for unregulated contaminants since 2023 under EPA monitoring rules. | Search EPA UCMR5 results using “McKinney” or PWS “TX0430039.” |
Lead / galvanized lines | City responsibility is from meter box to main; homeowners maintain private service lines from meter to home. | Use the interactive service line inventory map and consider licensed plumber review. |
Free testing program | Qualified homes built before 1988 with galvanized private service lines may participate in a free Water Sample and Testing Survey Program. | Register online if eligible. |
Low pressure after repair | Valves may not be fully reopened; one-fixture pressure points to that fixture/piping. | Call 972-547-7360 if pressure is low throughout the whole house. |
McKinney, MUD, HOA, Apartment Billing or Another Provider?
Provider check before paying: use this guide only if the bill says City of McKinney Water Billing / City utility bill. McKinney-area searches can also return MUDs, apartment billing companies, HOA irrigation bills, North Texas Municipal Water District supplier information, or McKinney Water District in Kentucky.
Bill/provider clue | Why it matters | What to do |
|---|---|---|
City of McKinney utility bill | Use Paymentus, 972-547-7550 and City Hall routes. | Proceed with this guide. |
Apartment lease includes trash/service | Residential trash rates may not apply if trash service is provided through apartment lease terms. | Ask property manager for actual billing basis. |
Outside city limits | Water/sewer rates and trash provider rules may differ. | Confirm inside/outside city status and trash provider. |
Frontier Waste issue | Trash is billed by City but provided by Frontier Waste Solutions. | For missed trash/recycle, call Frontier at 469-444-1555. |
NTMWD shown in water-quality research | NTMWD supplies treated water but does not replace your City billing account. | Pay City of McKinney if the monthly bill is from the City. |
“McKinney Water District” outside Texas | Could refer to a different provider in another state. | Verify the bill address and logo before paying. |
Before You Call: Prepare These Details
Call reason | Prepare first | Ask this exact question |
|---|---|---|
Payment not showing | Account number, amount, method, date/time, confirmation number. | “Has this payment posted, and does any late fee or balance forward remain?” |
Paymentus login trouble | Account number, email/login, error screen and service address. | “Can you confirm the account details needed to register or recover Paymentus access?” |
Start service | Application reference, lease/proof of ownership, requested start date, deposit/payment details. | “Will water be turned on Monday-Thursday by 5 PM, and do I owe same-day fees?” |
Cancel service | Account number, stop date, forwarding address and account-holder proof. | “Was cancellation received, and when will the final bill be generated?” |
High bill | Current/prior bills, My Water Advisor screenshots, meter reading, irrigation schedule, leak repair proof. | “Is the increase from outdoor use, leak, sewer WQA, trash/drainage, or billing timing?” |
Leak credit | Repair receipt, repair date, photos, bill amount, same-period prior-year usage. | “Does this meet the courtesy leak-credit requirements, and how should I pay while review is pending?” |
Water emergency | Exact address, cross street, meter/street/house side, leak/wastewater detail. | “Can Water Maintenance determine whether this is City-side or private-side?” |
WaterSmart violation | Notice, address, date/time, photos, exemption status. | “Can you review the WaterSmart penalty or exemption status on this account?” |
McKinney Water Billing Map, Mailing Address and Emergency Routes
Place / route | Address / phone | Use for |
|---|---|---|
Water Billing / City Hall | 401 E. Virginia St., McKinney, TX 75069 972-547-7550 | Billing, payment, start/stop/transfer, deposits, Paymentus, extensions and account questions. |
Payment mail | City of McKinney, P.O. Box 8000, McKinney, TX 75070 | Mail check or money order with payment stub. |
Paymentus online portal | ipn2.paymentus.com/cp/mcki | One-time payment, login, stored payment methods, AutoPay, reminders and e-bills. |
Phone payment | 972-547-7550, option 2 | Pay by phone or use Water Billing self-service/phone agent support. |
Water / wastewater / street / trash non-billing | 972-547-7360 | Water maintenance, pressure, water meter leak, main break, hydrant leak, wastewater main and non-billing questions. |
Water violation hotline | 972-547-7367 | Report or ask about WaterSmart watering violations and penalties. |
Public Works North Campus | 3501 N. Central Expressway, McKinney, TX 75071 | Public Works / WaterSmart / water-use question routing. |
Main City Hall number | 972-547-7500 | General City routing if Water Billing is not the correct department. |
McKinney Water Utilities FAQ
How do I pay my McKinney water bill online?
Use the official City of McKinney Paymentus portal. You can make a one-time payment or register for an online account to store payment methods, view and print bills, enroll in AutoPay, receive payment reminders and use e-bills.
What is the McKinney Water Billing phone number?
Call Water Billing at 972-547-7550. Phone agent service is listed Monday through Friday, 8:30 AM to 4:45 PM. For phone payment, call 972-547-7550 and choose option 2.
Where is the McKinney Water Billing office?
Water Billing is at 401 E. Virginia St., McKinney, TX 75069. The City payment page says in-person payments can be made at the new City Hall location Monday-Friday, 8 AM to 5 PM, closed holidays.
Where do I mail a McKinney water payment?
Mail payment to City of McKinney, P.O. Box 8000, McKinney, TX 75070. Include the payment stub or full account number, and do not rely on mail if the bill is close to the grace period or disconnection timing.
How do I start or transfer McKinney water service?
Use the Start / Stop Service page and submit the Service Application Form. Residential customers should expect a $200 regular deposit, $50 initiation/transfer fee, and $100 same-day fee if applicable. Renters must upload the lease, and all persons on the lease over 18 must be listed as occupants.
How do I cancel McKinney water service?
Use the Stop Service Form. Only an account holder can request cancellation. Water may be turned off as early as 7 AM Monday-Thursday, and a final bill is generated within three weeks and mailed to the forwarding address provided.
When is my McKinney utility bill due?
Meters are typically read every 27-33 days. A bill is sent about 7-10 days after the meter read and is due 16 days after the bill date. The City payment page describes a five-day grace period before a 10% late fee is added, with a $5 minimum.
What are McKinney residential water and sewer rates?
Inside-city residential water has a $19.80 monthly base/minimum rate, with water tiers from $5.00 to $10.45 per 1,000 gallons. Inside-city sewer has a $28.10 monthly base/minimum rate plus $7.80 per 1,000 gallons, with sewer usage capped under Winter Quarter Average rules.
Does McKinney offer a leak credit?
Yes, but it is limited. Usage must significantly increase on a single bill, at least three times the same period of the prior year; the utility bill must be over $150 excluding fees/deposits; only one request per address is allowed in 12 months; and a leak adjustment form with proof of repair must be submitted within 60 days of repair.
Who do I call for a McKinney water emergency?
Call 972-547-7360 to request emergency water turn-off or report a water meter leak, water main break, fire hydrant leak, clogged wastewater main or overflowing wastewater main.
30-Second McKinney Water Utilities Checklist
Pay online: Paymentus → one-time payment or login/register → account number → payment method → save confirmation.
Call billing: 972-547-7550 for Water Billing; phone pay is option 2.
Visit: 401 E. Virginia St., McKinney, TX 75069.
Mail: City of McKinney, P.O. Box 8000, McKinney, TX 75070.
Start service: application + lease/proof of ownership if required + deposit/service fee; water turn-on runs Monday-Thursday.
Emergency: call 972-547-7360 for water turn-off, meter leak, water main break, hydrant leak or wastewater main overflow.
High bill: compare gallons, check My Water Advisor, inspect irrigation/toilets/leaks, review sewer WQA, trash and drainage lines, then call with readings and repair proof.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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