Daytona Beach Water Utilities 2026: Bill Pay, Login & Phone

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Daytona Beach • water bill pay • login • phone • 24/7 emergency • high consumption

Daytona Beach Water Utility Help: Pay, Log In, Call, Start Service or Report a Leak

Use this page as a fast help desk for City of Daytona Beach utility billing. It covers online payment and login, start/stop/transfer service, Utility Billing phone, City Hall drop box, disconnection warnings, payment plans, financial assistance, high-consumption checks, water meter replacement, water quality and emergency utility contacts.

Pay / Login Online Call Billing: 386-671-8100 24/7 Emergency City Hall Map

Quick Answer: Daytona Beach Utility Contacts

24/7 emergency386-671-8815
Utility admin386-671-8824
City Hall301 S. Ridgewood Ave.
Need
Use this official route
Have ready
Do not miss
Pay online / view bill / login
codb.us/payutilitybill
Utility account information, service address, payment method, bill amount.
The online portal is also the official route to pay/view bills and to stop, start or transfer service.
Billing phone / disconnected service
386-671-8100
Account number, address, payment confirmation, notice, ID if visiting.
If disconnected due to non-payment, call during business hours and speak with a representative.
Same-day payment credit
Pay during Utility Billing business hours.
Payment confirmation and exact time paid.
Payments made after 4:30 PM are credited the following day.
Drop box
Night depository drop box on the east side of City Hall.
Bill stub/account number, check or money order.
Not the best route if service is already disconnected or cut-off is close.
Water/sewer/stormwater emergency
386-671-8815
Exact location, cross street, time started, photos only if safe.
Use for active water breaks, utility field emergencies, sewer concerns or stormwater/drainage emergencies.
Payment plan
Utility Billing Agreement form
Account holder name, service address, phone, email, account number, amount/date you can pay.
The agreement does not go into effect until confirmed by a customer service representative.

Important shutoff warning: Daytona Beach says making a payment online will not stop a scheduled service disconnect, restore service disconnected for non-payment, or avoid late fees and penalties when paying after the due date. Call 386-671-8100 if your account is already disconnected or close to shutoff.

Official Daytona Beach Utility Info Box

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Utility Billing Office

Address:
301 S. Ridgewood Ave., Room 176
Daytona Beach, FL 32114

Phone: 386-671-8100
Fax: 386-671-8115

Hours: Monday-Friday, 8:00 AM-4:30 PM.

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Utilities Administration

Address:
125 Basin Street, Suite 204
Daytona Beach, FL 32114

Phone: 386-671-8824

Use for department-level water, wastewater, stormwater and utility operations routing.

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24/7 Utility Emergency

Emergency phone: 386-671-8815

Use for active water, sewer, stormwater or field-operation emergencies when a normal billing call is not enough.

Contact / route
Official detail
Use for
Before contacting
Utility Billing
386-671-8100; 301 S. Ridgewood Ave., Room 176.
Bill pay, opening an account, discontinuing service, payment posting, disconnect questions, late fees, online account help.
Account number, service address, bill, payment proof.
Utility Billing email / online request
UBemail@daytonabeach.gov and official contact form routes.
Non-urgent billing questions, estimated billing, meter-reading concerns, document follow-up.
Do not email urgent water main breaks or sewer backups.
After-hour / 24/7 emergency
386-671-8815.
Water break, major leak, utility field emergency, stormwater/drainage emergency, urgent utility issue.
Exact location, nearest cross street, hazard details.
Water Utilities Administration
125 Basin Street, Suite 204; 386-671-8824.
Department administration, water-quality report questions, utility operations routing.
Specific topic, address, report or concern.
Water Utilities Field Operations
386-671-8815; fax 386-671-8533.
Field water/sewer service issues, urgent utility dispatch, water distribution or meter field concerns.
Describe whether issue is inside property, at meter, in street or at storm drain.
FOG Program
3651 LPGA Blvd.; 386-671-8987.
Fats, oils and grease permitting / food service grease separator questions.
Business name, location, kitchen/grease device details.

Pay or Log In: Exact Daytona Beach Steps

Open the official portal

Start from codb.us/payutilitybill or the Pay Utility Bill link on the City website. Use this route to pay or view bills and to stop, start or transfer service.

Match account details

Confirm account number, service address, customer name, current amount, unpaid balance, due date and whether the bill includes water, sewer, stormwater and garbage collection fees.

Pay before 4:30 PM for same-day credit

The City says payments made after 4:30 PM are credited the following day. To avoid a late fee, pay during business hours and keep proof.

Call if service is disconnected

If service has been disconnected due to non-payment, call 386-671-8100 Monday-Friday, 8:00 AM-4:30 PM, and speak with a Customer Service Representative.

Payment / account route
Official detail
Best for
Watch out
Online payment / login
codb.us/payutilitybill
Pay/view bill, register account, start/stop/transfer service.
Online payment does not restore disconnected service or stop a scheduled disconnection.
Phone payment / billing call
386-671-8100
Disconnected service, urgent posting question, account help, payment confirmation, service setup.
Call during Utility Billing hours: Monday-Friday, 8:00 AM-4:30 PM.
City Hall drop box
Night depository drop box on the east side of City Hall.
After-hours check or money-order payment.
Do not use for urgent reconnect without calling.
Mail / paper bill
Use the payment instructions on your latest City bill.
Normal bills with time before due date.
If you do not receive your bill during the normal billing time, contact Customer Service.
Payment plan
Utility Billing Agreement
Extra time to pay total balance or splitting balance over time.
Submitting the form requests a representative contact; it is not active until confirmed.
Paperless statement
Use the official paperless-statement link from Utility Billing quick links.
Reducing missed mail and keeping bills easy to access.
Still monitor due date and unpaid balance.
Payment posting script: “I paid my Daytona Beach utility account for [service address] on [date/time] by [method]. Confirmation number is [number]. Did it post, is anything still due, and does this stop a late fee or service interruption?”

Official payment links:

Pay / Login / Start / Stop Utility Billing Page Utility Billing Contact List Payment Plan Request

Late Bills, No Door Hangers, Payment Plans and Reconnection

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No door tags

Daytona Beach no longer hangs door tags for delinquent water utility accounts. Do not wait for a door hanger before acting on a late bill.

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Late timing

Monthly utility bills are mailed 20 days before payment is due. On the 21st day, a 10% late fee is assessed.

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Payment plan

You can request extra time or installment payments through the Utility Billing Agreement form, but the plan starts only after a representative confirms it.

Account status
Official rule / route
Action now
Current bill not yet due
Pay by due date to avoid late charges and service interruption.
Pay online, by phone, mail, automatic payment, in person or drop box.
Payment not received within 20 days
10% late fee is assessed on the 21st day.
Pay during business hours if you need same-day credit.
Next month’s bill issued with unpaid balance
Customers have 10 days to pay unpaid balance before service is interrupted.
Call 386-671-8100 and ask for exact amount and deadline.
Scheduled disconnect
Online payment will not stop a scheduled service disconnect due to non-payment.
Call Utility Billing and speak with a representative.
Already disconnected
Online payment will not restore service disconnected due to non-payment.
Call 386-671-8100 Monday-Friday, 8:00 AM-4:30 PM.
Need extra time
Payment-plan form asks whether you need extra time or need to split a balance over time.
Submit form and wait for customer service confirmation before assuming protection.
Disconnect script: “I have a late Daytona Beach utility bill for [service address]. What exact amount, payment method, deadline and representative confirmation are required to stop disconnection or restore service?”
Door Hanger / Cut-Off Notice Rules Payment Plan Arrangement Financial Assistance

Start, Stop or Transfer Daytona Beach Utility Service

Start service

  • Open the official utility billing portal.
  • Use the Start New Service route.
  • Prepare service address and move-in date.
  • Prepare account holder name and contact details.
  • Have ID/ownership/lease details ready if requested.
  • Call 386-671-8100 if portal setup is unclear.

Stop / discontinue service

  • Use the stop/discontinue service route from the portal or billing page.
  • Prepare stop date.
  • Prepare forwarding address.
  • Ask how final bill will be sent.
  • Cancel automatic payment if active.
  • Keep final confirmation.

Transfer service

  • Use the same online utility route for transfer.
  • Prepare old and new service addresses.
  • Prepare transfer date.
  • Confirm any unpaid balance.
  • Ask if meter read or deposit changes apply.
  • Save confirmation number.

Move timing tip: if the portal route does not clearly confirm your start, stop or transfer date, call Utility Billing at 386-671-8100 before the move date. A missed final-bill or start-service step can create late fees or service interruption.

24/7 Emergency, Water Break, Sewer Issue or Storm Drain Problem

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24/7 emergency

Call: 386-671-8815

Use for urgent water, wastewater, stormwater or utility field problems.

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Stormwater / drainage

The Utilities Department inspects and maintains city-owned ditches, canals, storm drain pipes and inlets.

Report blocked drains, illegal discharge or urgent drainage issues through official utility/emergency routes.

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Report a concern

For non-emergency complaints or concerns, the City links to REPort a Concern through SeeClickFix.

For active emergencies, call instead of submitting an online concern.

Problem
Best route
Say this first
Details to collect
Water main break / water in street
Call 386-671-8815.
“Water is running/bubbling at [location].”
Cross street, flow direction, road hazard, time started.
No water / very low pressure
Call 24/7 emergency or Utility Billing depending on urgency.
“All taps / some taps at [address] have no water or low pressure.”
Neighbors affected, nearby work, meter replacement, cut-off notice.
Sewer backup or overflow
Call 386-671-8815 if active or dangerous.
“Wastewater is backing up into [floor drain/toilet/tub/yard].”
Address, fixtures affected, whether water use worsens it.
Blocked storm drain / flooding
Call emergency for urgent flooding or use REPort a Concern for non-emergency issue.
“Stormwater is backing up near [street/inlet/canal].”
Photos only if safe, drain location, flood depth, traffic hazard.
Illegal discharge into storm drain
Contact Utilities Dispatch at 386-671-8815.
“I am reporting possible discharge into a storm drain at [location].”
Material, source, time, vehicle/company if visible and safe.
Water meter replacement problem
Call installer 877-860-VEPO (8376) for leak/pressure after installation; use City emergency for major disruption.
“This began after meter replacement at [address].”
Door hanger, installation date, issue type, photos.

Emergency rule: if water is actively flowing in the street, sewage is backing up, a storm drain is flooding property, or water service suddenly fails, call the 24/7 emergency number instead of waiting for email or online form response.

High Daytona Beach Water Bill: Local Leak Checklist

Local usage clue

Daytona Beach’s high-consumption guide says the average person in Daytona Beach uses about 100 gallons per day, or just over 3,000 gallons per month.

Meter leak test

Turn off all water, read the meter, then check the flow indicator. Movement can mean a leak inside the house.

Toilet leak

The City guide says an average leaky toilet can waste about 200 gallons per day and more than 6,000 gallons per month.

Irrigation clue

Broken sprinkler heads can waste large amounts of water quickly and can raise both water and sewer charges because sewer is calculated using water consumption.

Check
What to look for
Proof to collect
Ask Utility Billing
Water meter
Flow indicator moving while all water is off; read changes after at least one hour with no water use.
Meter photos before/after no-use period.
“Was this an actual, estimated, true-up or new-meter reading?”
Toilet
Silent leak, periodic refill, flapper issue, chain caught, color appearing in bowl during dye test.
Dye-test photo, repair receipt, date fixed.
“What review is available after documented leak repair?”
Faucets and pipes
Drips, watermarks on walls/ceilings, water under sinks, pressure-relief valve leak.
Photos, plumber invoice, hardware receipt.
“Could this explain the consumption spike?”
Yard / outside hose bib
Wet spot, surface flow, algae, leak around hose bib or backflow preventer.
Photos, repair notes, date discovered.
“Is the leak on customer side or City side of meter?”
Irrigation
Broken/missing sprinkler head, faulty irrigation valve, zones running too often.
Controller screenshot, irrigation repair invoice.
“Can sewer billing be reviewed if water did not enter the sewer?”
Meter replacement
Bill change after new meter installation or estimated-bill true-up.
Installation notice, old/new bill comparison.
“Did the new digital meter record more accurate consumption than the old meter?”
High-bill script: “My Daytona Beach utility bill increased from [old amount/usage] to [new amount/usage]. I checked the meter, toilets, irrigation, outside hose bibs, faucets and meter-replacement timing. Was this an actual read, estimated bill true-up or leak-related increase?”

Official high-consumption resources:

High Consumption PDF Conservation Tips Fix a Leak Week Water Meter FAQ

Water Meter Replacement and Estimated Bill Questions

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Residential meter project

Daytona Beach is replacing residential water meters. Crews may visit about 15,000 addresses, though not every visit means replacement.

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Customer notice

Customers should receive notice before meter work. VEPO installers use marked vehicles, uniforms and ID cards.

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After-installation problem

If you experience a leak, low pressure or another issue after installation, call 877-860-VEPO (8376). For major emergencies, use City Dispatch at 386-671-8815.

Meter question
Official guidance
What to do
Does installer need inside my home?
No. The City says the installer does not need to enter your home.
If someone insists on entering, refuse and call police or 911 if it is an emergency.
How long does replacement take?
Typical change-out takes about 30 minutes to 1 hour.
Keep meter area clear and refrain from using water during installation.
Why did my bill change after replacement?
The City notes old meters may not have fully registered water use, while new meters may record consumption more accurately.
Compare before/after usage and call Utility Billing at 386-671-8100 if concerned.
What is an estimated bill?
A bill may be estimated when a meter reading cannot be obtained due to weather, access or technical issues.
When an actual read is acquired, the account is adjusted through a true-up.
Water is discolored after replacement
The City says temporary air bubbles or discolored water can happen after water is turned off during change-out.
Briefly run cold water to clear it up.

Water Quality Report, CCR and Drinking-Water Questions

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2025 report released in 2026

The City announced that the Utilities Department released its Water Quality Report analyzing drinking water collected during 2025.

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What it covers

The report is designed to explain water quality, source water, treatment, conservation tips and Fats, Oils and Grease program information.

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Report contact

Utilities Department:
125 Basin St., Suite 204
Daytona Beach, FL 32114
Phone: 386-671-8824

Water-quality question
Where to check
What to do next
Latest annual report
DaytonaBeach.gov/WaterQualityReport
Open the latest year first and compare with older reports only if needed.
2024 report data
City’s 2024/2025 Water Quality Report pages.
Review contaminant table, source-water notes, FDEP assessment and contact section.
Unusual taste, odor or color
Call Utilities or emergency dispatch if urgent.
Note whether hot/cold/all taps are affected, start time and nearby work.
Chloramine or compliance notice
Check official City water-quality notices and regulatory-compliance contacts.
Use City instructions, not social-media screenshots.
Boil-water advisory
Check City news/alerts and official pages.
Verify whether your specific address is included and whether notice is active or rescinded.
EPA annual-report context
EPA Consumer Confidence Report resources.
Use EPA for general CCR understanding; use Daytona Beach pages for local account/action steps.

Official water-quality links:

Water Quality Report 2024 Water Quality Report Utilities Department EPA CCR Information

Sewer, FOG, Stormwater and Drainage Help

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FOG protection

Daytona Beach’s Fats, Oils and Grease program is designed to protect the sewer system and local environment from FOG pollutants that can cause sewer blockages or overflows.

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Storm drains

The Utilities Department maintains city-owned ditches, canals, storm drain pipes and inlets. Keep drains clear and report blocked or polluted stormwater conveyances.

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Urgent sewer issue

For sewage backup, sewer overflow, utility field hazard or stormwater emergency, call 386-671-8815.

Issue
Best route
What to say / prepare
Sewer backup inside property
Call emergency dispatch if active; also document and call plumber if private lateral may be involved.
Address, affected fixture, backup level, whether neighbors are affected.
Grease-related business question
FOG Program at 386-671-8987.
Business type, kitchen setup, grease interceptor/separator details, permit question.
Blocked storm drain
Emergency number if flooding; REPort a Concern if non-emergency.
Drain/inlet location, photos, flood depth, safety issue.
Illegal discharge into storm drain
Utilities Dispatch at 386-671-8815.
Location, material, source, vehicle/company if visible and safe.
Food service grease device
FOG permitting/process links from City FOG page.
Facility name, address, grease device, pumping records, inspection issue.

Official sewer/stormwater links:

Fats, Oil & Grease Program Illicit Discharge Ordinance Stormwater Utility Fee REPort a Concern

Financial Assistance and Utility Payment Help

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United Way

Daytona Beach’s Financial Assistance page lists United Way 2-1-1 and 211live.org as assistance routes.

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Volusia County Utility Assistance

Electric and water assistance is available to eligible low-income households with a past-due balance. Appointment line listed: 386-239-7757.

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Past-due account

Call Utility Billing at 386-671-8100 before assuming outside assistance or an online payment will stop service interruption.

Help type
Who to contact
Prepare first
Extra time / installment request
Utility Billing Agreement form and Utility Billing office.
Account holder name, service address, phone, email, account number, date/amount you can pay.
Low-income past-due assistance
Volusia County Utility Assistance at 386-239-7757.
Past-due utility bill, income documents, household details, ID.
Referral search
Call 2-1-1 or visit 211live.org.
ZIP code, shutoff notice, household size, income, urgent need.
Disconnected / cut-off risk
Call 386-671-8100.
Exact balance, payment plan request, assistance status, payment proof.
Assistance script: “I have a Daytona Beach utility bill past-due balance for [service address]. I need to know whether a payment plan, extra time, Volusia County Utility Assistance or 2-1-1 referral can help before service is interrupted.”

Rates, Fees and 2025/2026 Bill Context

2025/2026 rate packet

The City’s utility fee packet states utility rates increased by CPI of 4.9% effective October 1, 2025.

Capital and stormwater changes

The same packet states connection-capital facilities fees and stormwater increased by CPI of 4.9% effective October 1, 2025.

Combined utility bill

Monthly utility bills can include water, sewer, stormwater and garbage collection fees. Partial payments may apply by City rules and service class.

Rate-check tip: use the official Water & Sewer Rates 25/26 packet for exact meter-size, inside/outside city and service-class charges. For a live balance, use your current bill or call 386-671-8100.

Official rate links:

Water & Sewer Rates 25/26 Schedule of Fees Utility Billing

Map, City Hall, Utility Billing Office and Drop Box

Use City Hall Room 176 for Utility Billing questions, payment help, disconnected-service routing, account start/stop/transfer support and in-person questions. The night depository drop box is on the east side of City Hall.

Location
Address
Use for
Bring / know
Utility Billing Office
301 S. Ridgewood Ave., Room 176, Daytona Beach, FL 32114
Bill pay, payment posting, disconnected account, start/stop/transfer support, late fee questions.
Account number, service address, bill copy, ID, payment proof.
City Hall night depository
East side of City Hall
After-hours payment drop-off.
Use bill stub/account number. Call if service is already disconnected.
Water Utilities Administration
125 Basin Street, Suite 204, Daytona Beach, FL 32114
Utilities Department administration, water quality questions, operations routing.
Specific issue, address, report year or concern.
FOG Program
3651 LPGA Blvd., Daytona Beach, FL 32115
Food-service FOG permitting, grease separator/interceptor program.
Business name, address, device details, permit question.

Daytona Beach Water Utilities FAQ

What is the Daytona Beach water bill phone number?

Call Utility Billing at 386-671-8100 for water, sewer, stormwater and garbage utility billing questions, payment posting, start/stop/transfer service, late fees and disconnected service help.

How do I pay my Daytona Beach water bill online?

Use the official City link at codb.us/payutilitybill. The portal is used to pay or view bills and to stop, start or transfer service.

What happens if I pay after 4:30 PM?

Daytona Beach says payments made after 4:30 PM are credited the following day. To have payment credited the same day and avoid a late fee, pay during business hours.

Will online payment restore disconnected water service?

No. The City says making a payment online will not restore service disconnected due to non-payment. Call Utility Billing at 386-671-8100 during business hours and speak with a customer service representative.

What is the Daytona Beach 24/7 utility emergency number?

Call 386-671-8815 for 24/7 utility emergencies, including urgent water, sewer, stormwater or field-operation concerns.

Where is the Daytona Beach Utility Billing office?

The Utility Billing office is at 301 S. Ridgewood Ave., Room 176, Daytona Beach, FL 32114. Utility Billing hours are Monday-Friday, 8:00 AM-4:30 PM.

Does Daytona Beach still hang door tags for late utility bills?

No. The City says it no longer hangs door tags for delinquent water utility accounts. Customers should pay by the due date or contact Utility Billing before service interruption.

How much is the late fee?

The City says monthly bills are mailed 20 days before payment is due, and a 10% late fee is assessed on the 21st day if payment is not received.

What should I do about a high water bill?

Check the meter, toilets, faucets, irrigation, outdoor hose bibs, pools, water heaters and meter-replacement timing. Daytona Beach’s high-consumption guide says meter movement while all water is off can indicate a leak.

Where can I find Daytona Beach water quality reports?

Use DaytonaBeach.gov/WaterQualityReport or the City’s water-quality report pages. For report questions, contact the Utilities Department at 125 Basin Street, Suite 204, or call 386-671-8824.

30-Second Daytona Beach Utility Checklist

Paying? Use codb.us/payutilitybill → pay before 4:30 PM for same-day credit → save confirmation.

Disconnected? Online payment will not restore service. Call 386-671-8100 and speak with Utility Billing.

Emergency? Call 386-671-8815 for water, sewer, stormwater or urgent field issues.

High bill? Check meter movement, toilets, irrigation, outdoor leaks and meter-replacement timing before calling.

Need help paying? Request a payment plan, call 2-1-1, or contact Volusia County Utility Assistance at 386-239-7757.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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