Marion Water Utilities 2026: Bill Pay, Login & Phone

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Marion IN • water sewer solid waste stormwater • bill pay • login • phone • leak help

Marion Water Utility Help: Pay, Log In, Call, Start Service or Report a Leak

Use this page as a fast customer-service guide for Marion Municipal Utilities in Marion, Indiana. It covers the official bill-pay login, phone menu, office and mail payments, Walmart/Horner’s/Star Financial rules, deposits, payment arrangements, high-bill and leak-adjustment steps, new/transfer service, water quality, lead service lines, sewer/stormwater issues and the office map.

Pay / Login Online Call 765-664-2391 Disconnect Help Office Map

Quick Answer: Marion Utilities Contacts

Main phone765-664-2391
Payment optionOption 2
Customer serviceOption 3
Water / leakOption 5
Need
Use this official route
Have ready
Do not miss
Pay online or log in
Marion Utilities ePay portal
Account information from your bill, service address, payment method.
Online credit/debit card payments have a flat $1.00 processing fee collected by the e-payment processing agent.
Pay by phone
Call 765-664-2391, then choose Option 2.
Account number, payment method, current bill amount.
For online/account access problems, call customer service using Option 3.
Billing / login / arrangements
765-664-2391, Option 3.
Bill, account number, due date, payment proof, hardship details.
If it is the day of or before disconnect, contact the office by phone, not only email.
Report a leak / water or wastewater issue
765-664-2391, Option 5.
Exact address, cross street, where water/sewer problem is visible, time started.
For after-hours issues, call the main number and follow the prompts.
Pay in person
1540 N Washington St., Marion, IN 46952.
Bill, account number, ID if needed, payment method.
Customer Service office closes at 3:30 PM on Wednesdays.
Mail payment
Marion Utilities, PO Box 718, Marion, IN 46952.
Bill stub/account number, check or money order.
Do not use mail for urgent disconnect protection.

Disconnect warning: if you are due for disconnect, pay at the main Marion Utilities office or call customer service. Walmart and Horner’s payment pages specifically warn that paying there may still result in shutoff if the payment is not processed in time.

Official Marion Municipal Utilities Info Box

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Main Office

Address:
1540 N. Washington Street
Marion, IN 46952

Main phone: 765-664-2391

Customer Service: Monday, Tuesday, Thursday, Friday 7:30 AM-4:30 PM; Wednesday 7:30 AM-3:30 PM.

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Drive-up Window

Hours: Monday-Friday 8:00 AM-4:30 PM; Wednesday closes at 3:30 PM.

Use this for bill payment when you want a direct Marion Utilities office route instead of a retail location or mail.

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Phone Menu

Option 2: make a payment
Option 3: customer service
Option 4: solid waste, engineering and system maintenance
Option 5: water/wastewater, report a leak, lab services
Option 6: administration offices

Route
Official detail
Use for
Before contacting
Customer Service
765-664-2391, Option 3.
Bill questions, online access trouble, payment arrangements, disconnect timing, deposits, estimated bills.
Have account number, bill copy, due date and payment proof.
Water / Wastewater / Leak
765-664-2391, Option 5.
Water problem, wastewater problem, report a leak, lab-service routing, water-quality questions.
Give exact location and describe whether the issue is inside, at the meter, in the street or in the sewer.
Engineering / system maintenance
765-664-2391, Option 4.
Solid waste, engineering and system-maintenance routing.
Prepare address, project, pickup, maintenance or right-of-way details.
Connection permit questions
765-664-2391, extension 121.
New construction, replacing water line in right-of-way, replacing sewer line to main in right-of-way.
Property owner name, address, service-line size, meter size and plumber name.
Solid Waste add-on charges
765-664-2391, extension 147; solidwaste@marionutilities.com.
Transfer Station items or solid-waste services that need online/phone payment setup.
Describe item/service and request charge setup before paying online/phone.
Communications / assistance questions
communications@marionutilities.com; extensions 103 or 117 for H2O Community details.
H2O Community assistance, lead-service-line questions, public information.
Include name, address, account context and what help you need.

Pay or Log In: Exact Marion Utilities Steps

Start from the official portal

Open the official Marion Utilities ePay portal from the utility website. Avoid old search-result ads or third-party pages that are not linked from Marion Utilities.

Match the account before paying

Confirm account number, customer name, service address, due date, current balance, delinquent amount and whether the bill includes water, wastewater, solid waste or stormwater charges.

Check the payment fee and method

Marion Utilities accepts cash, check, money order, cashier’s check, ACH, MasterCard, Visa and Discover. American Express is not accepted. Online credit/debit card payments include a $1.00 processing fee.

Call if the account is near disconnect

If you are due for disconnect, call customer service at 765-664-2391, Option 3, and ask what payment route protects service today.

Payment method
Official detail
Best for
Watch out
Online / login
Marion Utilities ePay portal.
Online account access and routine utility bill payment.
Credit/debit payments have a flat $1.00 processing fee.
Phone payment
Call 765-664-2391, Option 2.
Payment by phone using the utility phone system.
If online access fails, choose Option 3 for Customer Service help.
Automatic withdrawal
Complete the New Automatic Withdrawal form and print or email it to Customer Service.
Monthly automatic payment from an authorized account.
Confirm enrollment before relying on automatic withdrawal.
Main office
1540 N Washington St., Marion, IN 46952.
Cash, credit card, check or money order; disconnect-sensitive payments; complex account issues.
Customer Service closes at 3:30 PM on Wednesdays.
Mail
Marion Utilities, PO Box 718, Marion, IN 46952.
Routine payment by check or money order.
Do not mail urgent disconnect payments.
Walmart
3240 Southwestern, Marion, IN 46953.
Cash, Walmart MoneyCard or PIN-based debit payment.
Only accepts five-digit Marion Utilities account numbers, not six-digit accounts; not safe for disconnect timing.
Horner’s Butcher Block
825 E. 30th St., Marion, IN 46953.
Cash payment with bill statement required.
Only accepts five-digit accounts, not six-digit accounts; not safe for disconnect timing.
Star Financial Bank
Current account with remittance stub required.
Current accounts only.
If overdue, pay in person at Marion Utilities Customer Service office.
Payment posting script: “I paid my Marion Utilities account for [service address] on [date/time] by [method]. Confirmation number is [number]. Has it posted, is anything still due, and does this prevent disconnection?”

Official payment links:

Pay My Bill / Login Customer Support Contact Marion Utilities Automatic Withdrawal

Disconnect Risk, Payment Arrangements and Deposit Rules

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Day-of disconnect

If it is the day of or before disconnect, Marion Utilities says to contact the office by phone at 765-664-2391, Option 3.

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Deposit guarantee

The listed deposit total is $188.40: Water $60, Sewer $60 and Solid Waste $68.40.

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Hardship option

Customers unable to pay the full deposit may be able to pay $70 and have the remaining $118.40 billed on the first bill, or discuss special arrangements with the Customer Service Manager.

Issue
Official rule / detail
What to do
Payment arrangement
Arrangements may be made by phone or email, but day-of/before-disconnect situations require phone contact.
Call 765-664-2391, Option 3, and ask for the exact amount and deadline.
Delinquent water/sewer/stormwater
Delinquent sewer and stormwater charges can result in water service being shut off.
Ask what balance and payment method protects service today.
Final bill after move-out
After moving out, the customer has 17 days to pay the final bill.
Schedule final meter reading and provide forwarding address before leaving.
Deposit refund
Deposits are refunded after three consecutive years with a good payment record.
Pay every month on time and keep penalty count low.
Deposit transfer
Deposit may transfer to a new address if final bill at original address is paid and customer has a good payment record.
Ask before moving so the deposit is handled correctly.
Illegal usage
If water service is not active at a property but meter usage occurs, the usage can be billed as illegal usage.
Do not use water before service is properly activated.
Disconnect script: “My Marion Utilities account is due for disconnect or already past due. What exact amount, payment route, arrangement option and deadline are required to keep or restore service?”

Start, Stop or Transfer Marion Utilities Service

First-time customers

  • Visit the Marion Utilities office.
  • Complete proper paperwork.
  • Bring two forms of ID.
  • One ID must be a picture ID.
  • Bring deposit or ask about credit-check/deposit options.
  • Renters should bring lease or renter’s agreement.

Transfer service

  • Call to stop service at old Marion address.
  • Fill out application for the new address.
  • Provide identification.
  • Provide new service address.
  • Pay final bill at old address.
  • Ask whether deposit can transfer.

Stop service

  • Schedule final meter reading.
  • Provide forwarding address.
  • Ask how the final bill will be sent.
  • Do not assume service ended until notice is processed.
  • All usage until ownership/service change is reported can be charged.
  • Keep the final confirmation.
Service situation
Official guidance
Prepare
New service at existing property
Complete application and pay required fees; current account must be in good standing to transfer.
Service address, mailing address, telephone number, SSN for identification, current account number if applicable.
Renter / landlord
Bring lease/renter’s agreement to start service.
Lease, ID, deposit and contact details.
Water turn-on appointment
Marion Utilities suggests an adult be present because fixtures may have been left on and can cause flooding/water damage.
Check taps, toilets, hose bibs and water heater before turn-on.
New construction connection permit
Permit needed for new home, replacing water line to meter in right-of-way, or replacing sewer line to main in right-of-way.
Owner name, current address, connection address, water service line size, meter size, licensed plumber name.
Typical connection fees
Typical connection fees are listed as $156 for a 5/8-inch water meter and $400 for sanitary sewer, but can vary.
Call extension 121 before budgeting final cost.

Official service links:

New / Transfer Service Customer Support Contact Us

High Marion Water Bill: Leak Adjustment and Usage Checklist

Monthly reads

Water meters are usually read every month, but estimation may occur. Estimated bills should have a note in the bill message section.

Common causes

Marion Utilities lists leaking faucets, busted pipes, excessive usage, running toilets, summer watering, pool fills and dripping faucets as high-usage causes.

Adjustment limit

Marion Utilities allows one adjustment due to a water leak in a 12-month period when eligible repair documentation is provided.

Keep paying

While waiting for an adjustment, customers remain responsible for paying the water bill. Any approved adjustment is credited to the account.

Check
What to look for
Adjustment status
Proof to collect
Underground leak
Wet yard, water surfacing, meter movement when water is off.
Listed as an allowed circumstance.
Repair invoice, photos, dates, meter reads.
Behind-wall leak
Wall stains, mold, water damage, hidden pipe break.
Listed as an allowed circumstance.
Plumber report, repair photos, receipt.
Crawlspace broken pipe
Water under home, damaged pipe, continuous meter movement.
Listed as an allowed circumstance.
Photos, repair invoice, date fixed.
Water heater in unfinished basement
Tank or line leak in unfinished basement.
Listed as an allowed circumstance.
Repair/replacement receipt and photos.
Running toilet / leaking stool
Toilet refills, flapper leak, color appears in bowl during dye test.
Listed as not allowed for adjustment.
Still repair immediately to stop ongoing usage.
Leaking spigot / dripping faucet
Outdoor tap, hose bib, faucet drip, broken spigot.
Listed as not allowed for adjustment.
Repair receipt for your records.
Water left running to prevent freezing
Intentional winter flow.
Listed as not allowed for adjustment.
Ask customer service before using water continuously.
Vacant home / negligence
Unmonitored leak, neglected property or known issue left unrepaired.
Listed as not allowed for adjustment.
Fix promptly and document timeline.
High-bill script: “My Marion Utilities bill is higher than normal. I checked toilets, faucets, spigots, irrigation/outdoor use, pool fill, meter movement and possible hidden leaks. Was my bill estimated, and what documentation is required for a leak adjustment?”

Water Quality, Teays River Aquifer, Lead Service Lines and Hydrant Flushing

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Water source

Marion draws city water from the Teays River aquifer, an underground river system that flows through the region. Groundwater is pumped from 12 wells around Marion, mostly north and east of the city.

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Treatment

Raw water travels through filters where it is softened and contaminants are removed. The process includes filtering, softening, disinfecting and pH adjustment.

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Annual report

Marion Utilities publishes an annual Water Quality Report and states that regular testing monitors the treatment process and drinking-water quality.

Water-quality topic
Official detail
What users should do
Daily supply
About 4 million gallons of drinking water are pumped to about 11,000 residents, businesses and industrial users every day.
Use the Water Division page for system context and the CCR for test results.
Hydrant flushing
Marion Utilities usually flushes hydrants in spring and fall and directs users to its Facebook page for area timing.
If water is discolored during flushing, avoid laundry and follow utility guidance.
Lead service lines
Marion Utilities says it continues to meet State and Federal lead requirements, developed a Lead Service Line Inventory in 2024 and is working with EPA/IDEM on replacement efforts.
Check the inventory, complete the self-report survey if you can identify your pipe material and use cold water for drinking/cooking.
Lead exposure reduction
Utility guidance includes using certified filters, cleaning aerators, using cold water, flushing stagnant water and testing if concerned.
Call 765-664-2391 or email communications@marionutilities.com for flushing or testing questions.
Construction disturbance
Construction or maintenance work can disturb service lines and release more lead if lead service line is present.
Ask Marion Utilities about construction in your neighborhood before and after work occurs.
Health questions
Marion Utilities says it can answer infrastructure questions but recommends Grant County Health Department for health-impact questions.
Use health department or medical guidance for blood lead and health concerns.

Official water-quality links:

Water Division Annual Water Quality Report Lead Service Line Replacement IDEM / 120Water Inventory EPA Lead Information

Wastewater, Sewer Backups, Combined Sewers and Stormwater

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Wastewater process

Wastewater from Marion flows to the wastewater treatment plant on Washington Street, where it is treated through biological processes and returned to the Mississinewa River.

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Combined sewers

Older combined sewers can carry sanitary waste and stormwater runoff. During wet weather, excess combined flow can become a combined sewer overflow.

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Stormwater system

The Stormwater Division maintains sanitary/combined sewers and storm sewers, screens outfalls and sweeps city streets to reduce pollution and flooding risk.

Problem
Best Marion Utilities route
Say this first
Document
Sewage backing up into home
Call 765-664-2391 and follow prompts for water/wastewater or after-hours emergency routing.
“Wastewater is backing up into [floor drain/toilet/tub] at [address].”
Time started, fixtures affected, whether water use worsens it, photos only if safe.
Sewer odor or manhole concern
Water/Wastewater, Option 5.
“There is sewer odor / possible manhole issue near [location].”
Location, nearby manhole, weather, backup if any.
Illegal discharge or polluter
Call 765-664-2391, extension 147, or email communications@marionutilities.com.
“I am reporting a possible illegal discharge at [location].”
Material, source, time, photos from safe distance.
Replacing sewer line to main in right-of-way
Connection permit / engineering contact.
“I need permit guidance for sewer line work from property to main.”
Plumber name, address, line size, project scope.
Storm drain or flooding concern
Solid waste/engineering/system maintenance or stormwater routing.
“Stormwater is backing up or drain is blocked near [address].”
Photos, drain location, flood depth, traffic/property hazard.

Sewer safety: if sewage is entering a home or business, keep children and pets away, avoid contact with wastewater, stop unnecessary water use if it worsens the backup and call Marion Utilities immediately.

Official wastewater/stormwater links:

Wastewater Division Stormwater Division Utility Programs

H2O Community, EAP and Utility Bill Assistance

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H2O Community

H2O Community is a Marion Utilities program designed to help struggling people in the community find a path to financial stability.

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United Way partner

The H2O Community assistance program is managed by United Way of Grant County. Users may apply through the program or contact United Way directly at 765-662-9811.

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Keep arrangements

Completing the H2O Community application does not replace existing payment arrangements. Keep any agreed payment schedule until you hear from the review committee.

Need
Action
Prepare
Apply for H2O help
Use the H2O Community application route or contact United Way of Grant County.
Account information, bill, hardship explanation, household details.
Ask program questions
Contact a Marion Utilities Communications Specialist at 765-664-2391 ext. 103 or 117, or email communications@marionutilities.com.
Account address, question, assistance status.
Need more help after H2O
Marion Utilities points users to Connect Grant County for additional resources if they already received/applied for H2O assistance within the last year.
Previous assistance date and current utility balance.
EAP / water-wastewater assistance
When completing an EAP application, check the box for water assistance if available.
Income documents, utility bill, household details, account information.
Assistance script: “I need help with my Marion Utilities bill for [service address]. Can I apply for H2O Community assistance, EAP-related water/wastewater assistance, a payment arrangement, or another local resource before disconnect?”

Official assistance links:

H2O Community United Way of Grant County Connect Grant County

Rates, Fees and 2026 Water Rate Context

Water-rate proposal

Marion Utilities posted 2026 water-rate proposal information explaining that a proposed water-only change could add about $4-$8 per month for the vast majority of residential customers.

Water schedule PDF

The current Water Division schedule lists the residential deposit at $60 for the water portion and shows monthly service charges, usage tiers, fire protection and reconnection charges.

Bill separation

Marion Utilities includes Water, Wastewater, Solid Waste and Stormwater divisions. By state statute, the divisions remain financially independent from one another.

Fee / rate item
Official detail
Why it matters
Online payment fee
$1.00 processing fee for credit/debit card payments.
Users should expect the fee before submitting online payment.
Deposit guarantee total
$188.40 total: Water $60, Sewer $60, Solid Waste $68.40.
Useful for new customers budgeting first service setup.
Partial deposit option
$70 may be paid upfront with $118.40 billed on first bill for customers unable to pay full deposit.
Ask Customer Service before assuming eligibility.
Water connection fee
Typical $156 for 5/8-inch water meter, but can vary.
Relevant for new construction or service-line work.
Sanitary sewer connection fee
Typical $400 sanitary sewer connection, but can vary.
Confirm before starting construction or line replacement.
Delinquent penalty
Water rate schedule says a delinquent penalty applies to unpaid accounts 17 days from bill mailing date.
Check bill due date and call before disconnect timing.
Reconnection charges
Water schedule lists reconnection charges for business hours, after-hours and weekend hours.
Ask current amount before paying if service was shut off.

Official rate links:

Rates, Boil Orders & Ordinances Water Rates PDF Water Rate Update News

Map, Office, Drop Box and Mailing Address

Use the Marion Utilities office for disconnect-sensitive payments, new service paperwork, deposit questions, account access problems and billing arrangements. Use the after-hours drop box only when timing is not urgent.

Location / address
Use for
Bring / remember
Main office: 1540 N Washington St., Marion, IN 46952
Bill payment, account help, disconnect-sensitive payment, new service, deposit, paperwork, arrangements.
Bill, account number, ID, payment method, lease if renter, payment proof if already paid.
After-hours drop box
Payment drop-off outside normal office hours.
Use bill stub/account number. Avoid for urgent disconnect unless Customer Service confirms.
Mail: Marion Utilities, PO Box 718, Marion, IN 46952
Routine check or money-order payment.
Allow delivery time and do not use mail for same-day payment protection.
Walmart: 3240 Southwestern, Marion, IN 46953
Cash, Walmart MoneyCard or PIN-debit payments for eligible five-digit accounts.
Cannot process six-digit accounts and may not prevent shutoff if payment posts too late.
Horner’s Butcher Block: 825 E. 30th St., Marion, IN 46953
Cash payment with bill statement required for eligible five-digit accounts.
Cannot process six-digit accounts and may not prevent shutoff if payment posts too late.

Marion Water Utilities FAQ

What is the Marion Utilities bill phone number?

Call Marion Municipal Utilities at 765-664-2391. Choose Option 2 to make a payment, Option 3 for Customer Service, or Option 5 for water/wastewater, leak reporting and lab-service routing.

How do I pay my Marion Utilities bill online?

Use the official Marion Utilities ePay portal. Confirm your account, service address and balance before paying. Credit/debit card online payments have a flat $1.00 processing fee.

Where is the Marion Utilities office?

The Marion Utilities office is at 1540 N Washington St., Marion, IN 46952. Customer Service is open Monday, Tuesday, Thursday and Friday from 7:30 AM to 4:30 PM, and Wednesday from 7:30 AM to 3:30 PM.

Can I pay at Walmart or Horner’s if I am due for disconnect?

Marion Utilities says customers due for disconnect should pay at the main office. Walmart and Horner’s payments may still result in shutoff if not processed in time, and those locations only accept five-digit accounts, not six-digit accounts.

What payment methods does Marion Utilities accept?

Marion Utilities lists cash, check, money order, cashier’s check, ACH, MasterCard, Visa and Discover. American Express is not accepted.

How do I make a payment arrangement?

Payment arrangements may be made by phone or email. If it is the day of or before disconnect, call 765-664-2391, Option 3, instead of relying only on email.

What deposit does Marion Utilities list for new service?

The deposit guarantee total is listed as $188.40, including Water $60, Sewer $60 and Solid Waste $68.40. Deposit options may be available through a credit-check authorization or partial upfront payment arrangement.

What should I do if my Marion water bill is too high?

Check toilets, faucets, spigots, outside water use, pool fills, meter movement and hidden leaks. Call Customer Service to ask whether the bill was estimated and whether you qualify for a leak adjustment after repair documentation.

Does Marion Utilities offer leak adjustments?

Marion Utilities says one adjustment due to a water leak may be allowed in a 12-month period when eligible repair documentation is provided. Adjustments are not allowed for running toilets, dripping spigots, intentional winter running water, vacant homes, negligence and similar excluded causes.

Where can I find Marion water quality information?

Use the Marion Utilities Water Division page and Annual Water Quality Report. Marion draws water from the Teays River aquifer through 12 wells and publishes drinking-water testing information in its annual report.

30-Second Marion Utilities Checklist

Paying? Use the official ePay portal or call 765-664-2391 Option 2. Save confirmation and remember the $1.00 online card processing fee.

Due for disconnect? Call 765-664-2391 Option 3 or pay at the main office. Do not rely on Walmart, Horner’s, Star Financial, mail or drop box for urgent shutoff timing.

Starting service? Bring two IDs, deposit, lease if renter and service address. First-time customers should visit the office.

High bill? Check leaks first, ask if the bill was estimated and request leak-adjustment rules before the next deadline.

Water/sewer issue? Call 765-664-2391 Option 5. For after-hours needs, call the main number and follow the prompts.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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