Pinellas County Water Utilities: Bill Pay, Login & Phone

Pinellas County FL • utilities portal • bill pay • phone • water sewer reclaimed

Pinellas County Water Utilities Help Desk for Bill Pay, Login, Phone and Service Issues

Use this guide when you need to pay a Pinellas County Utilities bill, log in to the Utilities Customer Portal, pay as a guest, call the correct phone number, understand 2026 rates and fees, set up AutoPay, request service, report a water or sewer issue, or check whether your address is actually served by the County or by a city utility.

Pinellas County Utilities primarily serves unincorporated areas, Largo, Seminole, Kenneth City and several beach communities, while some incorporated cities in Pinellas County operate their own utility billing offices. Always match your account provider before paying.

Pay / Log In Call 727-464-4000 Payment Options Rates & Fees

Quick Answer: Choose Your Pinellas County Utility Task

Customer Service727-464-4000

Phone Payment866-764-0193

Office / Pay Center14 S Fort Harrison

Portalmyaccount.pinellas.gov

Need	Best official route	Have ready	Do not miss
Pay or log in online	Use the Pinellas County Utilities Customer Portal.	Account number, service address, payment method, email or phone for alerts.	The portal supports bill payment, AutoPay, usage insights, leak alerts, notifications and account management.
Pay without creating account	Use Pay as a Guest in the Customer Portal.	Account number and payment method.	Guest payment is useful for one-time payment, but a full portal profile gives usage and alerts.
Pay by automated phone	Call 866-764-0193.	Account number, amount, card/bank info and confirmation note.	Credit/debit card phone payments have the same type of processing fee as IVR card payments.
Customer service or emergency line	Call 727-464-4000.	Bill, account number, address, issue details, payment confirmation or leak evidence.	This number is also listed as the 24-hour emergency and automated line.
Walk-in payment	Payment Processing Center, 14 S. Fort Harrison Ave., Clearwater, FL 33756.	Bill stub, account number, cash/check/card and ID if account help is needed.	Walk-in cash/check has no fee; walk-in card payments have a processing fee.
Drop box	Use County drop boxes at Clearwater, Largo or St. Pete Beach locations.	Check only, bill stub or account number.	Do not deposit cash in drop boxes.
Amscot payment	Pay physically at an Amscot location.	Account information and cash/check.	Amscot payments include a non-refundable $2 convenience fee per transaction.
Start or stop service	Submit the request through the Utilities Customer Service Center Contact page or call 727-464-4000.	Service address, start/stop date, owner/tenant details, mailing address and contact information.	The County FAQ says at least 24 hours notice is required to establish service and turn water on.
High bill / possible leak	Check portal usage, use leak detector guide, then call 727-464-4000.	Meter/usage history, toilet/irrigation checks, repair receipt, statement of repair.	Pinellas County offers leak adjustment and repaired-leak forms.
Water restriction question	Check Pinellas County Utilities watering schedule and SWFWMD shortage order updates.	Address, north/south of SR580, water source and irrigation method.	During the 2026 extreme shortage order, violations can trigger $193 fines.

Safe-payment rule: do not pay a generic “Pinellas water bill” page unless the provider name matches your bill. St. Petersburg, Clearwater, Tarpon Springs, Dunedin, Safety Harbor, Pinellas Park and other municipalities may have separate utility accounts or wholesale/retail service arrangements.

Official Pinellas County Utilities Phone, Office and Portal

☎️

Customer Service

Phone: 727-464-4000

Hours: Monday-Friday, 8 a.m.-5 p.m.

Use for: billing, payment, service, high bill, leak, water, reclaimed water and sewer questions.

🏢

Payment Processing Center

Address:
14 S. Fort Harrison Ave.
Clearwater, FL 33756

Use for in-person payment and account help during lobby hours.

🚨

24-Hour Emergency / Automated Line

Phone: 727-464-4000

Automated payment: 866-764-0193

Use the emergency route for urgent water or sewer issues after hours.

Contact / route	Use for	What to say
727-464-4000	Billing, water, reclaimed water, sewer, high bill, leak, service start/stop, emergency and automated account support.	“I need help with Pinellas County Utilities account [account number] at [service address].”
866-764-0193	Automated phone payment.	“I want to pay my utility bill by phone and need a confirmation number.”
Customer Portal	Pay bill, Pay as Guest, AutoPay, paperless billing, usage trends, leak alerts, service requests and notifications.	“I need to create a portal account or recover my login.”
14 S. Fort Harrison Ave.	Walk-in payment and Payment Processing Center.	Bring bill stub/account number and ask for receipt.
General County contact	Non-utility county routing if you are unsure which department handles the issue.	“I need to confirm if Pinellas County Utilities serves my address.”
Live chat / Ripple chatbot	Basic online customer service support from portal or County pages.	Ask about bill, portal, payment, AutoPay, usage or service forms.

Utilities Customer Portal: Login, Guest Pay, AutoPay, Usage and Leak Alerts

View & pay

Access current and past bills, make payments and enroll in AutoPay or paperless billing.

Track usage

Use Usage Insight to compare trends, daily/monthly use and unusual spikes.

Set alerts

Choose email, text or phone notifications for billing reminders, high use, leak alerts and payment confirmations.

Manage service

Update contact details, manage multiple accounts and submit/view service requests.

Portal task	Micro-steps	Why it helps
Create account	Visit myaccount.pinellas.gov, click Create an Account, enter account number and personal details, choose username/password, then log in.	Gives full online access instead of one-time payment only.
Enable MFA	Turn on multi-factor authentication during login if prompted.	Protects your utility account and saved payment information.
Pay as Guest	Use quick access Pay as a Guest if you need one-time payment without full registration.	Good for quick payment, but it does not replace portal usage monitoring.
AutoPay	Enroll in automatic payments so the bill is paid each billing cycle.	Helps avoid missed due dates and late fees.
Paperless billing	Choose paperless billing in the portal.	Useful if mailed bills are delayed or you manage the property remotely.
Usage Insight	Go to Usage Insight, then Understand Usage.	Shows trends, seasonal changes and unusual increases that may point to leaks.
Leak alerts	Go to Profile, Manage Notifications, choose alert method and select leak/high usage notifications.	Can catch a leak before the next bi-monthly bill arrives.
Payment history	View payment history after logging in.	Helps prove whether a payment posted before a late notice or disconnect timeline.

Utilities Customer Portal Create Portal Profile Portal Help Guide Pay a Utility Bill

Pinellas County Utilities Payment Options and Fees

No-fee routes

Walk-in cash/check, drop-box check, mail check and automated bank transfer are listed as no-fee methods.

Card fees

Card payments through walk-in, portal or phone are charged $2.95 per $250 increment.

E-check

Customer Portal electronic check is listed at $1.00 per $50,000 increment.

Late fee

Delinquent payments receive a 10% late fee, with $1 minimum and $500 maximum.

Payment method	Official detail	Best for	Watch this
Customer Portal credit/debit	$2.95 per $250 increment.	Fast online card payment.	Large payments can trigger multiple fee increments.
Customer Portal electronic check	$1.00 per $50,000 increment.	Lower-fee online payment for many customers.	Electronic checks submitted after 5 p.m. post within two business days.
Automated bank transfer	No County fee listed.	Recurring payment from checking/savings on due date.	Confirm enrollment before assuming the current bill is covered.
Interactive Voice Response card	$2.95 per $250 increment.	Paying by phone at 866-764-0193.	Write confirmation number before hanging up.
Walk-in cash	No fee.	Customers who want receipt and no card fee.	Visit during lobby/payment center hours.
Walk-in check	No fee.	Customers who need in-person receipt.	Bring bill stub or account number.
Walk-in card	$2.95 per $250 increment.	In-person card payment.	Same card fee pattern as portal/phone card.
Amscot cash/check	$2.00 per transaction.	Physical payment away from County office.	Keep receipt and allow for posting rules.
Drop box check	No fee.	After-hours local check drop-off.	Cash should not be deposited in drop boxes.
Mail check	No fee.	Routine payment with enough mailing time.	County says mailed payments will not prevent assessment of a late payment fee.

Payment amount warning: the County says to call 727-464-4000 if you need to make a payment other than the amount shown. That matters for partial payments, past-due arrangements, assistance pledges or payment timing problems.

Payment confirmation script: “I paid Pinellas County Utilities account [account number] for [service address] on [date/time] by [portal/phone/Amscot/drop box/mail/walk-in]. My confirmation number or receipt number is [number]. Has it posted, and does it stop any late fee, pre-termination notice or disconnect action?”

Drop Boxes, Amscot, Mail and Walk-In Locations

Route	Location / instruction	Use for	Important warning
Payment Processing Center	14 S. Fort Harrison Ave., Clearwater, FL 33756.	Walk-in payment and account help.	Cash/check no fee; card fee applies.
Pinellas County Utilities drop box	14 S. Fort Harrison Ave., Clearwater, FL 33756.	Check drop-off.	No cash in drop boxes.
General Maintenance Division drop box	6730 142nd Ave., Largo, FL 33771.	Check drop-off for customers near Largo/mid-county.	Include bill stub/account number.
St. Pete Beach City Hall parking lot drop box	155 Corey Ave., St. Pete Beach, FL 33706.	Check drop-off for beach-area customers.	Do not use for same-day emergency payment.
Amscot	Participating Amscot locations.	Cash or check physical payment.	$2.00 non-refundable convenience fee per transaction.
Mail	Use the envelope enclosed with your utility bill.	Routine check payment before due date.	Mailed payments do not prevent late fee if not processed before delinquency.

Late Payment, Pre-Termination, Disconnect and Reconnect Rules

3 days after due date

The County example says a delinquent bill is mailed and a 10% late fee is added.

8 days after due date

A pre-termination notice is mailed to both mailing and service addresses, and a $7 fee is added.

15 days after due date

The example says the account is disconnected and a $30 fee is charged.

Timeline / fee	County example	What customer should do
2 days after due date	Courtesy call if phone number is available.	Do not wait for a call; check portal and pay/call if past due.
3 days after due date	Delinquent bill mailed.	Pay before it becomes a pre-termination issue.
Late fee	10% of balance due, $1 minimum, $500 maximum.	Ask whether assistance or extension is available before fee grows.
8 days after due date	Pre-termination notice mailed; $7 fee added.	Call 727-464-4000 immediately after any payment.
15 days after due date	Disconnection and $30 fee.	Ask exact restore amount, timing and reconnect fee.
Same-day restore	$42 reconnect fee after payment to restore service.	Confirm payment posting and same-day cutoff time.
Next-day restore	$24 reconnect fee after payment to restore service.	Ask when crew is scheduled and whether someone must be present.
Extended due date	One-time extended due date in a 12-month period may be available and cannot extend into the next billing.	Call 727-464-4000 before the account is too far delinquent.
Different billing due date	County offers ability to select a different payment date.	Ask if your account qualifies and when the change takes effect.
Financial hardship	County can provide contact information for assistance agencies.	Ask for agencies and keep proof of application or pledge.

Past-due script: “My Pinellas County Utilities account is [account number]. I am [number] days past due and can pay [amount] today. Can I get a one-time extension, different due date, payment arrangement guidance, or assistance agency information before pre-termination or disconnect?”

Start, Stop, Transfer or Verify Water and Sewer Service

Start / stop service

Submit requests through the Utilities Customer Service Center Contact page or call customer service.

24-hour notice

The County FAQ says Pinellas County Utilities requires at least 24 hours notice to establish service and turn water on.

Reclaimed water

Use the separate reclaimed water request form when applying for reclaimed water service.

Service task	Route	Checklist
Start water/sewer service	Utilities Customer Service Center Contact page or 727-464-4000.	Service address, date, owner/tenant status, mailing address, contact phone/email, deposit if required.
Stop service	Utilities Customer Service Center Contact page or call.	Stop date, forwarding address, final bill instructions, deposit/credit questions.
Transfer service	Contact customer service.	Old address, new address, move date and whether both are served by PCU.
Reclaimed water service	Reclaimed Water Request form.	Address, irrigation use, existing meter or new connection, restrictions.
Provider verification	Use address lookup / service-provider verification.	Full address including city, ZIP and whether the property is unincorporated or municipal.
Utilities connection	Use connection / permitting route when building or converting.	Property address, permit/project details, water/sewer availability, contractor info.
Stop sewer charges after cut & cap	Use the specific sewer cut & cap request route.	Proof of approved sewer cut/cap and property details.
Title search / payoff	Use the County utilities lien/payoff request route if buying/selling.	Parcel/property address, closing date, title company contact.

Move-in warning: a Clearwater, Largo, Seminole or beach-city mailing address does not automatically prove who bills water and sewer. Use the exact service address and provider name on the bill before creating portal access.

2026 Pinellas County Water, Sewer, Reclaimed Water and Deposit Facts

Bi-monthly bill

Rates are shown monthly, but Pinellas County Utilities issues bills bi-monthly.

FY26 water rates

Residential water is $4.05 per 1,000 gallons for 0-4,000 gallons and $9.21 above 4,000 gallons.

FY26 sewer rates

Sewer volumetric rate is $8.07 per 1,000 gallons, with single-family sewer volumetric cap of 10,000 gallons per month.

Rate / charge	Current posted amount	Practical meaning
Residential water 0-4,000 gallons	$4.05 per 1,000 gallons.	Lower residential tier for normal indoor/basic use.
Residential water 4,001+ gallons	$9.21 per 1,000 gallons.	Higher tier where irrigation, leaks or seasonal use can drive a high bill.
Non-residential water	$5.57 per 1,000 gallons.	Business and non-residential rate reference.
3/4-inch water base charge	$10.55 monthly.	Base charge is billed bi-monthly whether water is on or off.
1-inch water base charge	$26.38 monthly.	Larger meter size means higher base charge.
Sewer volumetric rate	$8.07 per 1,000 gallons.	Can make sewer portion look higher than water portion.
Sewer base charge	$22.10 monthly.	Base sewer cost before volumetric use.
Single-family sewer volumetric cap	10,000 gallons per month.	Helpful when reviewing irrigation or leak impacts.
Residential deposits	$100 to $1,115 depending on meter and services.	Deposit can be credited with interest after good 24-month payment history.
Commercial deposits	$100 to $18,850.	Commercial deposits are not eligible for refund until service is finalized.
Deposit waiver	Possible for recent good PCU history, qualifying reference letter, or veterans with DD214.	Ask before paying deposit if you qualify.
Tampa Bay Water line item	Shown separately from October 1, 2025.	It is a clearer breakdown of existing water-supply cost, not a brand-new supply cost.

Are You Actually Served by Pinellas County Utilities?

County retail service

Pinellas County Utilities distributes water on a retail basis to unincorporated areas, Largo, Seminole, Kenneth City and incorporated beach communities.

City provider confusion

Some incorporated cities run separate utility billing operations or receive wholesale water from the County.

Address lookup

Use the County address lookup tool to see whether your address is in unincorporated Pinellas or a municipality and to view local service/provider clues.

Bill / address clue	Likely route	What to do before paying
Bill says Pinellas County Utilities	Use myaccount.pinellas.gov, 727-464-4000, County drop boxes or County payment options.	Confirm account number and service address in portal.
Unincorporated Pinellas	County may provide water/sewer or other services depending on address.	Use address lookup and bill provider name.
City of St. Petersburg bill	Likely City of St. Petersburg utility billing, not County portal.	Use St. Petersburg’s official utility billing route.
City of Clearwater bill	Clearwater Utility Customer Service handles water bill/utility account/bill pay.	Use Clearwater’s official utility customer service route.
City of Dunedin / Tarpon Springs / Safety Harbor / Pinellas Park	May involve a city utility, wholesale County water, or local sewer differences.	Match bill logo and phone number before paying.
Beach community or barrier-island property	County may serve some incorporated beach communities.	Check exact provider on bill and County service-area map.
Apartment / condo / HOA	May be submetered, allocated, master-metered or owner-billed.	Ask property manager for actual utility provider and emergency number.
Private well / septic	No monthly County water/sewer bill for private system use.	Use health/environmental and septic/well resources instead of County bill pay.

Pinellas Address Lookup About Water / Sewer Current Water Sources Utilities Verification Request

Water Quality, Current Water Sources, Keller Treatment Facility and CCR

Tampa Bay Water sources

Pinellas County Utilities customers receive drinking water from sources managed by Tampa Bay Water, which blends river water, desalinated seawater, reservoir water and groundwater.

Keller treatment facility

The S.K. Keller Water Treatment Facility treats and distributes about 50-60 million gallons per day of drinking water.

Consumer Confidence Report

Pinellas County publishes annual Consumer Confidence Reports on water quality and says its tap water meets or exceeds federal and state standards.

Water quality item	Official context	Customer action
Source water	Tampa Bay Water-managed regional supply.	Check current water sources and CCR before responding to door-to-door filter claims.
Groundwater source	Regional groundwater comes from 11 wellfields pumping from the Floridan Aquifer.	Use source-water info for taste/odor questions.
Surface water sources	Alafia River, Hillsborough River, C.W. Bill Young Regional Reservoir and Tampa Bypass Canal.	Helpful when comparing regional supply conditions.
Desalinated source	Hillsborough Bay is the main seawater source for the regional desalinated supply.	Useful for understanding Tampa Bay Water blend.
Treatment steps	Aeration, primary chlorine residual disinfection, chloramination, pH stabilization and polyphosphate corrosion control.	Ask 727-464-4000 if taste, color or odor changes suddenly.
Keller facility output	Approximately 50-60 MGD and 40 million gallons of storage.	Use for system-scale context, not individual account billing.
Service area	Facility service area begins east of Tarpon Springs and ends at Fort De Soto Park.	Use map/provider verification when near municipal boundaries.
Wholesale service	County supplies wholesale water to Clearwater, Pinellas Park and Safety Harbor.	Wholesale supply does not always mean your retail bill is paid to the County.
Water quality report	Annual CCR page provides downloadable report.	Open the latest CCR when you receive water-quality notices or want contaminant details.
Chloramines	Pinellas changed potable disinfection from chlorine to chloramines in 2002.	Fish tanks, dialysis and special uses may need extra precautions.

2025 CCR Current Water Sources Keller Treatment Facility Drinking Water

2026 Water Shortage Order and Watering Schedule Watch

Current 2026 warning: Pinellas County announced that SWFWMD extended an “Extreme” Water Shortage Order for Pinellas County and surrounding areas through October 1, 2026, and said PCU customers must follow the watering schedule for reclaimed, potable, well and lake sources.

Restriction topic	What to check	Why it matters
North or south of SR580	Pinellas schedule separates customers north and south of SR580.	Your watering day can change by location.
Address ending	Even, odd, mixed or no-address categories have different days.	Common areas and office complexes may follow special rules.
Water source	Potable, well, lake and reclaimed schedules may differ.	Do not assume reclaimed water has unlimited use.
Watering hours	Reduced windows are 12:01 a.m.-4 a.m. or 8 p.m.-11:59 p.m.	Properties under one acre may use only one listed window.
Fine	Pinellas County said Utilities staff are required to issue $193 fines for violations.	Check schedule before irrigation changes or new landscaping.
Non-PCU customers	County says residents not receiving water from PCU should verify with their water supplier.	City utilities may publish their own wording or enforcement details.

High Pinellas County Utilities Bill: Leak, Usage, Sewer and Fee Checks

Usage spike

Dry-season watering, leaks and unusual daily use are common explanations for high water bills.

Sewer can look high

Pinellas County says sewer treatment is more expensive and the system has fixed operating, renewal and compliance costs.

Portal helps

Digital meter customers can view daily usage in the portal to see when water use peaked.

Check	How to inspect	What to ask
Portal usage	Open Usage Insight and compare current use with previous months.	“What day and hour did the spike begin?”
Toilet leak	Use dye test, listen for running, check flapper and fill valve.	“Can I submit a statement of repaired leak?”
Irrigation	Check controller, zones, broken heads, wet spots and watering restrictions.	“Did outdoor watering push usage above 4,000 gallons?”
Water tier	Compare use below/above 4,000 gallons.	“Which tier caused the increase?”
Sewer cap	Single-family sewer volumetric cap is 10,000 gallons per month.	“How was sewer calculated for this bill?”
Base charges	Water and sewer base charges are billed whether water is on or off.	“Is the amount usage, base charge, or both?”
Tampa Bay Water line	New itemized line appears from October 1, 2025.	“Is this a new separate cost or a cost-breakdown line?”
Late fee / pre-termination fee	Check if bill includes late fee, $7 pre-termination fee, disconnect or reconnect fee.	“Which fees are from delinquency rather than water use?”
Payment fee	Card, e-check, Amscot or IVR fees can appear separately.	“Is this utility balance or processor fee?”
Leak adjustment	Submit leak adjustment request and statement of repaired leak if eligible.	“What repair proof do you need and what period can be reviewed?”

High-bill script: “My Pinellas County Utilities bill increased from [normal amount/usage] to [current amount/usage]. I checked portal usage, toilet leaks, irrigation, meter trend, sewer calculation, Tampa Bay Water line item, late fees and payment fees. Which line item changed, and should I submit a leak adjustment or statement of repaired leak?”

Water FAQs Leak Adjustment Request Portal Usage Check Payment Options

Report a Water Issue, Sewer Issue, Main Break or Service Problem

🚨

Emergency line

Call 727-464-4000 for urgent Pinellas County Utilities water or sewer issues.

📍

Exact location

Give address, cross street, closest landmark, meter box/manhole/hydrant details, photos if safe and when the issue started.

🧼

Stay safe

Avoid wastewater, flowing street water, opened manholes, unstable pavement and electrical hazards. Call 911 for immediate life-safety danger.

Problem	What to say	What not to do
Water main break	“Water is bubbling/running at [address/cross street].”	Do not stand in traffic or washed-out pavement.
Meter leak	“Water is leaking at/near the meter for [address].”	Do not open or tamper with meter equipment.
No water	“My address has no water; neighbors [are/are not] affected.”	Do not assume it is a neighborhood outage before checking bill status.
Low pressure	“Low pressure affects [one fixture/all fixtures/neighborhood].”	Do not run irrigation or heavy water use until issue is understood.
Sewer backup	“Wastewater is backing up from [toilet/tub/floor drain].”	Stop using water; keep people and pets away from contaminated areas.
Manhole overflow	“A manhole is overflowing/open/sunken at [location].”	Do not remove or enter manholes.
Water quality concern	“Water is [brown/cloudy/odor/taste] at [address] since [time].”	Do not wash laundry if water is discolored.
Reclaimed water issue	“Reclaimed water is [off/low pressure/leaking] at [address].”	Do not assume reclaimed water is safe for potable use.

Bill Help, Extensions and Financial Assistance

Extension

Pinellas County may offer one extended due date in a 12-month period, but it will not extend into the next billing.

Due date selection

The County allows customers to select a different billing due date when eligible.

Assistance agencies

Customer service can provide financial assistance agency information, and Pinellas County Human Services collaborates with local assistance organizations.

Need	First step	What to ask
Need more time	Call 727-464-4000 before disconnect timeline progresses.	“Can I use the one-time extended due date this year?”
Due date does not match paycheck	Ask about selecting a different payment date.	“Can my billing due date be moved, and when would it take effect?”
Financial hardship	Ask Customer Service for assistance agency contacts.	“Which agencies are helping with Pinellas County Utilities bills now?”
Need local social-service referral	Call 211 Tampa Bay Cares or Pinellas County Human Services resources.	“I need help with a water/sewer bill in Pinellas County.”
Pending assistance pledge	Call PCU with agency name and pledge details.	“Can you note the account while assistance is being processed?”
Leak caused hardship	Repair leak first, then submit repair/leak documentation.	“Can this account be reviewed for leak adjustment?”

Assistance script: “My Pinellas County Utilities account is [account number]. My balance is [amount], and I received [late bill/pre-termination/disconnect notice/no notice]. I need an extension, due-date change, assistance agency list, or leak adjustment guidance. What should I do today?”

Map: Pinellas County Utilities Payment Processing Center

Location / route	Address / phone	Use for
Payment Processing Center	14 S. Fort Harrison Ave., Clearwater, FL 33756 • 727-464-4000	Walk-in payment, account help, cashier route.
Pinellas County Utilities drop box	14 S. Fort Harrison Ave., Clearwater, FL 33756	Check drop-off; no cash.
General Maintenance Division drop box	6730 142nd Ave., Largo, FL 33771	Check drop-off; include account number.
St. Pete Beach City Hall parking lot drop box	155 Corey Ave., St. Pete Beach, FL 33706	Beach-area check drop-off; no cash.
Automated phone payment	866-764-0193	Pay by phone through automated system.
Customer service / emergency / automated line	727-464-4000	Billing, payment, start/stop, emergency water/sewer issues and assistance questions.

Official Pinellas County Utilities Links

Pinellas County Water Utilities FAQ

What is the Pinellas County Utilities phone number?

Call Pinellas County Utilities Customer Service at 727-464-4000. The same number is also listed as the 24-hour emergency and automated line for water/sewer customers.

How do I pay my Pinellas County water bill online?

Use the Pinellas County Utilities Customer Portal at myaccount.pinellas.gov. You can create an account, pay as a guest, view bills, track usage, set up AutoPay, enroll in paperless billing and turn on leak or high-usage alerts.

What is the Pinellas County Utilities pay-by-phone number?

Automated phone payments can be made at 866-764-0193. Keep your account number, payment method and confirmation number. For other billing or emergency questions, call 727-464-4000.

Where is the Pinellas County Utilities payment office?

The Payment Processing Center is at 14 S. Fort Harrison Ave., Clearwater, FL 33756. Customer service and office hours are Monday-Friday, 8 a.m.-5 p.m.

Can I pay my Pinellas County utility bill at Amscot or a drop box?

Yes. Amscot payments are available with a $2 non-refundable convenience fee per transaction. Drop boxes are available at 14 S. Fort Harrison Ave. in Clearwater, 6730 142nd Ave. in Largo and 155 Corey Ave. in St. Pete Beach. Do not deposit cash in drop boxes.

What payment fees does Pinellas County Utilities charge?

Posted payment fees include $2.95 per $250 increment for credit/debit card payments through walk-in, customer portal or phone IVR, $1.00 per $50,000 increment for portal e-check, $2 per Amscot transaction, and no fee for walk-in cash/check, drop-box check, automated bank transfer or mail check.

What happens if my Pinellas County Utilities bill is late?

The County example shows a 10% late fee with a $1 minimum and $500 maximum added after delinquency, a pre-termination notice and $7 fee around 8 days after due date, disconnection and $30 fee around 15 days after due date, and reconnect fees of $42 for same-day or $24 for next-day service after payment.

How often does Pinellas County Utilities bill customers?

Pinellas County says customers are billed approximately every 61 days. Rates are shown monthly on the County rate page, but bills are issued bi-monthly.

Why is my Pinellas County water bill high?

High bills may come from dry-season watering, leaks, toilet leaks, irrigation, unusual usage, sewer charges, late fees, payment fees or the Tampa Bay Water line item. Use the customer portal to review daily usage if you have a digital meter, then call 727-464-4000.

Where does Pinellas County drinking water come from?

Pinellas County Utilities customers receive drinking water from sources managed by Tampa Bay Water. The County says the regional system blends river water, desalinated seawater, reservoir water and groundwater, and the S.K. Keller Water Treatment Facility treats and distributes about 50-60 million gallons per day.

30-Second Pinellas County Utilities Checklist

Pay/login: use myaccount.pinellas.gov or Pay as Guest; automated phone payment is 866-764-0193.

Call customer service: 727-464-4000, Monday-Friday, 8 a.m.-5 p.m.; same number is listed for 24-hour emergency/automated line.

Visit: Payment Processing Center, 14 S. Fort Harrison Ave., Clearwater, FL 33756.

Avoid fees: walk-in cash/check, drop-box check, mail check and automated bank transfer are no-fee routes; cards and Amscot have fees.

High bill: check portal usage, toilets, irrigation, sewer calculation, late fees, Tampa Bay Water line and leak-adjustment forms.

Provider check: verify County vs city utility before paying, especially near incorporated city boundaries or beach communities.

Quarks_Systems

Editorial Team

WaterBillGuide.us

The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.

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Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely

Prepare before late fees or shutoff

Check high bill and leak causes

Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

City

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Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

The payment page is linked from the official city, county, or utility website.

The page asks for your utility account number, customer number, or service address.

The page uses HTTPS and shows the utility/payment processor name clearly.

Any card fee, e-check fee, or convenience fee is shown before payment.

You can save or print a confirmation number after payment.

You checked whether late, shutoff, or reconnect notices require calling the office after payment.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

What is your current situation?

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Possible cause

Approx. bill increase

Quick leak test Turn off all water, then check whether the meter still moves.

Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.

Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Service request type

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

What do you need most?

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

City / Utility

Account number

Service address

Reason

Your name

Extra detail