Miami Water Help Desk: Pay WASD, Log In, Call, Reconnect or Fix a High Bill
In Miami, most water and sewer billing is handled by the Miami-Dade Water and Sewer Department, often called WASD. Use this guide to pay online, use Quick Pay, register for paperless billing and auto pay, call the correct phone number, visit a service center, start or stop service, request a payment extension, handle reconnection after nonpayment, understand 2025-26 water and sewer rates, and check leak, pool-credit, stormwater and water-quality rules.
Start Here: Choose the Exact Miami Water Task
This guide is for Miami-Dade Water and Sewer Department retail water and sewer customers. If your bill is from Miami Beach, Hialeah, North Miami, Coral Gables, a condo association, landlord, private submeter company or another municipality, verify the provider before paying. Miami-Dade WASD also bills certain charges for other entities, such as the City of Miami stormwater utility fee.
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Log in, pay, view account, request extension, monitor use |
miamidade.gov login, water/sewer account details, email, service address. |
Logged-in account services include payment, consumption history, payment history, paperless billing and adjustment requests. |
|
Quick one-time online payment |
Account number, bank routing/account or card. |
Bank-account one-time payment is free; credit-card payment has a service fee. |
|
Pay by phone |
Checking/savings: 1-800-565-1800; credit card: 1-800-510-0880. |
Account number and payment method. |
Credit-card phone payment lists a convenience fee; save confirmation. |
Billing question or payment extension |
305-665-7477, Monday-Friday 8 AM-7 PM. |
Account number, bill date, amount due, notice, payment proof. |
Requests for extension can also be made by logging into your account. |
Water/sewer emergency |
305-274-9272, 24-hour call center. |
Address, cross street, visible leak, low pressure, sewer backup or water-quality issue. |
Use this for broken/leaking pipes, hydrants, meters, manholes, pump station alerts, low pressure or sewer overflow. |
Reconnect after nonpayment |
Pay required amount, then call 305-665-7477 as soon as payment is made. |
Payment confirmation, account number, fixtures turned off. |
Reconnection fee is applied per visit; service will not be reconnected if water is registering at the meter. |
Start water service |
Photo ID, service address, mailing/contact info, proof of ownership or lease; EIN for businesses. |
$50 deposit is required for each water and sewer service plus a non-refundable $45 service charge on first bill. |
|
High bill, leak adjustment or pool credit |
Repair proof, photos, plumber invoice, account history, police report if vandalism. |
Underground/concealed leak rules are strict; toilet, faucet and some fixture issues do not qualify for certain credits. |
|
City of Miami stormwater fee question |
City of Miami Resilience and Public Works: 305-416-1200. |
Miami-Dade bill showing stormwater line, property address, parcel/account details. |
Residential City of Miami stormwater fee is listed at $7.00/month and appears on WASD bills effective Feb. 1, 2026. |
Water quality report |
Service area, address, latest CCR year. |
For active quality concerns, call emergency or the laboratory route for your area. |
Provider check: Miami-Dade WASD serves more than 400,000 retail customers and also provides wholesale services. Some Miami-area cities and buildings bill water differently, so always match the bill logo and payment portal before entering account or card information.
Official Phone, Office, Hours and Emergency Routing
Customer Care Center
Phone: 305-665-7477
Phone hours: Monday-Friday, 8:00 AM-7:00 PM, excluding holidays.
Use for billing, account, extension, payment posting, service and adjustment questions.
Douglas Office
Miami-Dade Water & Sewer
3071 SW 38th Ave., 1st Floor
Miami, FL 33146
Phone: 305-665-7477
Walk-in/payment hours: Monday-Friday, 8:00 AM-4:30 PM.
24-Hour Emergency
Use for broken or leaking water/sewer pipes, hydrants, manholes, water meters, low pressure, loss of service, sewer backups, overflowing manholes, water quality or hazardous conditions.
Route |
Official details |
Use for |
|---|---|---|
Customer Care Center |
305-665-7477, Monday-Friday 8 AM-7 PM. |
Bill questions, service status, extension, reconnection, account access and payment posting. |
24-hour emergency center |
305-274-9272. |
Water main breaks, meter leaks, hydrants, manholes, low pressure, sewer overflow and water-quality emergencies. |
Full-service center – Douglas |
3071 SW 38th Ave., 1st Floor, Miami. |
Cash, major cards, debit cards, checks, cashier’s checks and money orders. |
Full-service center – South Dade |
10710 SW 211th St., Suite 105, Cutler Bay. |
Payments and customer service for South Dade customers. |
Full-service center – Joseph Caleb Center |
5400 NW 22nd Ave., Miami. |
Payments and customer service in north/central Miami-Dade. |
Cashiers-only LeJeune Office |
3575 S. LeJeune Rd., Miami. |
Cash, check, cashier’s check or money order; no debit or credit cards. |
Cashiers-only Opa-locka Office |
780 Fisherman Street, First Floor, Room 130, Opa-locka. |
Cashiers-only payments; no debit or credit cards. |
Payment kiosks |
Douglas, South Dade and Opa-locka locations. |
Major credit and debit cards; payments before 2 PM process same day, after 2 PM next business day. |
Private pay station |
Continental Pharmacy, 505 SW 8th St., Miami, Monday-Sunday 8 AM-10 PM. |
Cash, check, cashier’s check or money order; no debit/credit cards; allow one week for processing. |
Bill Pay, Login, Quick Pay, Auto Pay, Phone, Mail and In-Person Options
Login account
Use a miamidade.gov profile to link your Water and Sewer account, view bills, monitor consumption and request services.
Free bank payment
Miami-Dade lists one-time bank-account payment as free of charge when using account and routing number.
Credit-card fee
Residential credit-card payments have a service fee; high-cost or commercial cards can be charged 2.95% up to the transaction cap.
Disconnected?
After paying, call Customer Care at 305-665-7477 to request reconnection. Payment alone may not create the reconnect order.
Open the official account page
Start from Manage Your Water & Sewer Account. Use it to log in, create an account, pay, monitor usage, view payment history, access paperless statements and request account services.
Choose Quick Pay or full login
Use Online Quick Pay for a one-time payment. Use full login when you need paperless billing, water-use history, automatic payments, extension requests, high-bill investigations or adjustment requests.
Pick the right payment method
Bank-account payment is usually best for avoiding card fees. Credit card, debit card, kiosk, private pay station, mail and in-person options each have different fees and posting times.
Save proof and call if service is off
Keep amount, date, time, payment method, confirmation number and account number. If service was disconnected for nonpayment, call 305-665-7477 right after payment to request reconnection.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Logged-in miamidade.gov account |
Pay bill, view account details, monitor water/sewer consumption, view payment history, paperless bills and messages. |
Customers who want full account management and service requests. |
Use a current email because account notices and paperless-bill notifications depend on it. |
One-time bank account payment |
Use bank routing/account number; listed as free of charge. |
Avoiding card service fees. |
Verify routing/account number carefully before submitting. |
One-time credit-card payment |
Mastercard, Visa, American Express and Discover are accepted. |
Fast one-time card payment. |
Residential card fee and high-cost/commercial-card percentage fee can apply. |
Auto Pay |
Set up through the Miami-Dade Payment Service Center and paperless/auto-pay route. |
Customers who want scheduled automatic payments. |
You must add a bank account before setting up auto pay. |
Pay by phone – bank |
Call 1-800-565-1800 to pay with checking or savings account. |
Phone payment without card. |
Keep confirmation and call Customer Care if reconnect is involved. |
Pay by phone – card |
Call 1-800-510-0880 for Mastercard, Visa, American Express or Discover. |
Phone card payment. |
Credit-card convenience fee applies. |
Mail |
MIAMI-DADE WATER & SEWER DEPT, PO BOX 26055, MIAMI, FL 33102-6055. |
Routine check, cashier’s check or money-order payments. |
Do not mail if the account is close to disconnect or already disconnected. |
Full-service center |
Cash, major credit cards, debit cards, checks, cashier’s checks or money orders accepted. |
In-person help plus payment. |
Bring owner/account information such as name, mailing address, tax ID/SSN and phone number. |
Payment kiosk |
Major credit and debit cards; before 2 PM same business day, after 2 PM next business day. |
Card payment at a WASD location. |
Not all locations accept the same in-person payment methods outside the kiosk. |
Private pay station |
Continental Pharmacy accepts cash/check/cashier’s check/money order; no cards; allow one week. |
Cash customers with enough processing time. |
Not safe for urgent shutoff prevention. |
Official payment links:
Start, Stop, Transfer and Reconnect Water Service
Start service
- Use the Self-Service Application online.
- Have valid government-issued photo ID.
- Prepare service address, current mailing address and contact information.
- Provide proof of ownership or signed lease.
- Businesses must provide business name and federal tax number/EIN.
- Typical processing is 3 to 5 business days after submission.
Deposits and first bill
- $50 deposit required for each water and sewer service.
- Non-refundable $45 service charge is included on first bill.
- Deposits may be credited back after two years of good standing or at termination.
- Forwarding address is needed when moving outside WASD service area.
Reconnect service
- Make required payment first.
- Call 305-665-7477 immediately after payment is made.
- Before 7 PM Monday-Friday can reconnect before midnight.
- Saturday/Sunday calls by 3 PM can reconnect same day.
- All fixtures must be off.
- $35 reconnection fee applies for each visit required.
Reconnect safety: WASD will not reconnect service if water is registering at the meter. Before calling for reconnection, check sinks, tubs, toilets, hose bibs, irrigation and appliances so water does not run unattended when service is restored.
2025-26 Miami-Dade Water, Sewer and Stormwater Rates
Rate year
Miami-Dade’s posted rate schedule is the 2025-26 schedule effective October 1, 2025.
Common water base
5/8" residential meter plus 2,244 gallons / 3 ccf: $5.06.
Common sewer base
5/8" residential sewer base facility charge plus 3 ccf: $8.61.
City stormwater
City of Miami residential stormwater fee: $7.00 per month, appearing on WASD bills effective Feb. 1, 2026.
Rate / fee item |
Posted amount |
What it means for customers |
|---|---|---|
Unit conversion |
1 ccf = 100 cubic feet = 748 gallons. |
Read your bill in ccf, then convert if estimating gallons. |
Residential water 5/8" base |
$5.06 including 2,244 gallons / 3 ccf. |
Most common residential meter-size charge. |
Residential water usage tier |
4 to 17 ccf: $4.0995 per ccf. |
Typical low-to-average extra usage tier. |
Residential water high usage |
18 ccf and over: $9.9162 per ccf. |
High usage becomes much more expensive and can trigger conservation surcharge if restrictions apply. |
SFWMD restriction surcharge |
Applies to customers using 18 ccf and over when restriction phases are imposed. |
Check drought/water-restriction conditions if a high-usage bill includes surcharge. |
Residential wastewater 5/8" base |
$8.61 including 2,244 gallons / 3 ccf. |
Common sewer base facility charge. |
Residential wastewater usage |
4 ccf and over: $8.1673 per ccf. |
A leak can affect both water and sewer unless an adjustment applies. |
City of Miami stormwater fee |
Residential: $7.00/month. |
Appears on Miami-Dade WASD bill for City of Miami properties effective Feb. 1, 2026. |
City of Miami non-residential stormwater |
Calculated by paved/developed area proportionally to equivalent residential unit rate. |
Commercial properties should verify impervious-area calculation with City of Miami. |
Credit-card payment fee |
Residential online card fee listed as $3.95; some high-cost/commercial cards charged 2.95% up to cap. |
Use bank account if fee avoidance matters. |
Reconnection fee |
$35.00 per visit required to reconnect service. |
Pay required balance, call Customer Care, and ensure all fixtures are off. |
Bill-reading shortcut: a Miami-Dade WASD bill can include water, wastewater, payment fees, reconnection charges, stormwater fees billed for another entity, prior balance or adjustment decisions. Separate each line before assuming the water meter is wrong.
High Bill, Leak Detection, Underground Leak Adjustment and Pool Credit
Check the meter first
Compare the register on the meter with the current reading on the bill. If the meter reading is lower than the bill, call Customer Relations for a re-read.
Use the flow indicator
If no water is being used and the flow indicator moves, water may be leaking inside or outside the home.
Adjustment rules are strict
Underground/concealed leak adjustments require timely repairs, completed form, repair proof, photos and, in some cases, inspection before covering repairs.
Problem |
What to check |
Adjustment / next action |
|---|---|---|
Possible meter misread |
Read the meter register and compare to current reading on bill. |
If meter is lower than bill, call 305-665-7477 for re-read and correction. |
Continuous leak |
Turn off all fixtures; check flow indicator or two-hour meter test. |
If meter continues moving, find inside/outside leak source immediately. |
Inside leak |
Close house valve; if meter stops moving, leak may be inside. |
Check toilets, faucets, showerheads, valves, softener, water heater and appliances. |
Outside/service-line leak |
Close house valve; if meter still moves, leak may be outside home or in service line. |
Call plumber; document repair before submitting adjustment request. |
Underground/concealed leak adjustment |
Repairs completed within 30 days after department notification; form signed by account holder; repair receipts/letters; before/after photos. |
Submit via “Leak Credit” route and pay 40% of current charges or verify account paid in full. |
Monthly account leak adjustment |
Miami-Dade notes monthly accounts only receive adjustment on wastewater portion, not water portion, for leaks. |
Ask whether your account is monthly or quarterly and which portion can be adjusted. |
Pool credit |
Once-a-year credit for swimming pool emptied/refilled; sewer charges may be adjusted for refill volume. |
Log in or create miamidade.gov account and submit pool credit request. A pool-verification fee can apply if needed. |
Vandalism high bill |
Police report, repair proof, photos, form and inspection rules. |
Submit “Vandalism Credit” documentation by mail or in person. |
One-time lifetime adjustment |
Bill must exceed six times prior year’s average usage and meet account/history rules. |
Requires licensed plumber invoice and original notarized affidavit; not available for many ordinary fixture issues. |
Certified meter test |
Miami-Dade defines legally accurate meter ranges and can test meter. |
If meter is legally accurate, testing cost is billed; test can take up to 60 days. |
Water Main Break, Sewer Backup, Low Pressure or Water Quality Emergency
24-hour emergency
Use for broken/leaking water or sewer pipes, hydrants, manholes, meters, low pressure, loss of service, sewer backup, overflowing manholes, water quality or hazardous conditions.
Billing is separate
Emergency dispatch fixes field conditions. Call Customer Care at 305-665-7477 for billing, payment, extension, reconnection or adjustment questions.
Report clearly
Give exact address, cross street, visible water, manhole/hydrant/meter location, odor, pressure, whether inside/outside and whether traffic/property is affected.
Problem |
Call / action |
What to say |
|---|---|---|
Water main break or water in street |
Call 305-274-9272. |
“Water is coming from [street/meter/hydrant] at [address/cross street]. It started at [time].” |
Low pressure or no water |
Call 24-hour emergency center if service issue is active. |
Say whether neighbors are affected and whether pressure changed suddenly. |
Sewer backup or overflowing manhole |
Call 305-274-9272 immediately. |
“Sewer is backing up/overflowing at [inside/outside/manhole/street].” |
Pump station alarm |
Call 305-274-9272. |
Report ringing alarm, red flashing lights, location and any odor/overflow. |
Water quality concern |
Call emergency number if active; lab numbers may help by area. |
Describe hot/cold tap, color, odor, cloudiness, pressure and start time. |
Pollution / illicit discharge in City of Miami stormwater |
Use City of Miami pollution-reporting route or call 311/305-468-5900 for routing. |
Report location, substance, photos if safe and whether it enters storm drain/canal/bay. |
Payment Extension, WASD Cares, Billing Dispute and Administrative Hearing
Payment extension
Requests for more time can be made by logging into your Water and Sewer account. Call Customer Care if the account is already late or at risk.
WASD Cares
WASD Cares is the “gift of water” assistance contribution route. Use official pages to confirm current customer-aid availability and instructions.
Administrative hearing
Billing credit/denial disputes can be escalated by requesting an Administrative Hearing through Customer Care or the listed customer-relations email.
Issue |
Best first step |
Evidence to keep |
|---|---|---|
Need more time to pay |
Log in and request payment extension, or call 305-665-7477 if urgent. |
Bill, due date, amount you can pay, expected payment date. |
Payment made but account still shows unpaid |
Call Customer Care with confirmation and payment route. |
Receipt, screenshot, bank/card record, payment date/time, account number. |
Adjustment denied |
Ask for reason in writing and whether administrative hearing is available. |
Decision letter, submitted documents, plumber invoice, photos, meter readings. |
Administrative Hearing |
Call Customer Care Monday-Friday 8 AM-7 PM or email Customer Relations to request form. |
Hearing request deadline, bill date, adjustment decision date and all proof. |
Monthly billed customer |
Request hearing within 60 days of bill or adjustment decision. |
Monthly bill and decision record. |
Quarterly billed customer |
Request hearing within 90 days of bill or adjustment decision. |
Quarterly bill, meter reading and adjustment documents. |
Service charges, liens, rates or fees billed for another entity |
Ask whether the issue is eligible for WASD hearing. |
Relevant ordinance, city stormwater notice, fee line item, property record. |
Dispute tip: make the first call, but follow up in writing. Include account number, service address, bill date, disputed line item, why it is wrong, what outcome you want, and attached proof.
Water Quality, Biscayne Aquifer, 2025 Report and Lab Contacts
Biscayne Aquifer
Miami-Dade’s drinking water comes from the Biscayne Aquifer, a shallow groundwater source that supplies most drinking water used by South Florida residents, visitors and businesses.
Annual reports
WASD publishes annual Drinking Water Supply and Quality Reports, including the 2025 report route.
Lab contacts
For drinking-water concerns, Miami-Dade lists lab contacts by location: north of SW 8th Street and south of SW 8th Street.
Water-quality topic |
Official detail |
User action |
|---|---|---|
Source water |
Biscayne Aquifer, shallow groundwater located just below ground level. |
Use source information when comparing filters, CCR results or local contamination concerns. |
Treatment volume |
About 330 million gallons per day are withdrawn from the Biscayne Aquifer through wells to meet community needs. |
Use WASD treatment pages for source/treatment overview. |
Treatment and testing |
WASD says it conducts or supervises more than 150,000 water-quality analyses each year. |
For active complaints, call emergency center or lab contact; for annual data, use CCR. |
2025 Water Quality Report |
Available from Miami-Dade Water Quality Reports page. |
Open latest report and save PDF if needed for rental, business or health-sensitive review. |
North of SW 8th Street lab contact |
786-552-4738. |
Use for water-quality questions in northern service area. |
South of SW 8th Street lab contact |
786-552-4181. |
Use for water-quality questions in southern service area. |
Fluoride |
Miami-Dade says it stopped adding fluoride during treatment effective May 29, 2025, while natural trace fluoride may remain in groundwater. |
Ask dentist/pediatrician for oral-health advice if this matters to your household. |
Outdoor watering |
Miami-Dade notes lawn watering is not allowed between 10 AM and 4 PM daily. |
Check current restrictions before changing irrigation schedule. |
Google Map: Miami-Dade Water & Sewer Douglas Office
Use this map for the main Miami-Dade Water and Sewer Douglas Office at 3071 SW 38th Ave., Miami, FL 33146. Full-service center hours are Monday-Friday, 8:00 AM-4:30 PM. For emergencies, call 305-274-9272 instead of visiting.
Location / route |
Address / phone |
Use for |
|---|---|---|
Douglas Office |
3071 SW 38th Ave., 1st Floor, Miami, FL 33146 / 305-665-7477 |
Main service center, payments, account help and customer service. |
South Dade Government Center |
10710 SW 211th St., Suite 105, Cutler Bay |
South Dade payments and customer service. |
Joseph Caleb Center |
5400 NW 22nd Ave., Miami |
Full-service payments and customer assistance. |
LeJeune Office |
3575 S. LeJeune Rd., Miami |
Cashiers-only payments; no debit/credit cards. |
Opa-locka Office |
780 Fisherman Street, First Floor, Room 130, Opa-locka |
Cashiers-only payments and kiosk availability. |
Mail payment |
MIAMI-DADE WATER & SEWER DEPT, PO BOX 26055, MIAMI, FL 33102-6055 |
Routine mailed check/cashier’s check/money-order payments. |
24-hour emergency |
305-274-9272 |
Water/sewer emergency, low pressure, sewer backup, broken pipes, hydrants, meters, manholes or water-quality issue. |
City of Miami stormwater questions |
305-416-1200 |
City stormwater utility fee appearing on WASD bill for City of Miami properties. |
Miami Water Utility FAQ
What is the Miami water utility phone number?
For Miami-Dade Water and Sewer Department customer care, call 305-665-7477 Monday through Friday, 8:00 AM to 7:00 PM, excluding holidays.
What is the Miami-Dade water emergency number?
For water or sewer emergencies, call the 24-hour call center at 305-274-9272. Use it for broken pipes, hydrants, manholes, meters, low pressure, service loss, sewer backup, overflowing manholes, water-quality emergencies or hazardous conditions.
Where do I pay my Miami water bill online?
Use the official Miami-Dade Manage Your Water & Sewer Account page or Online Quick Pay page. The account page supports bill payment, paperless billing, consumption history, payment history, extension requests and adjustment requests.
How do I pay Miami-Dade WASD by phone?
To pay with checking or savings account, call 1-800-565-1800. To pay by credit card, call 1-800-510-0880. Credit-card payments carry a convenience fee.
Where is the main Miami-Dade Water and Sewer office?
The main Douglas Office is at 3071 SW 38th Ave., 1st Floor, Miami, FL 33146. In-person customer service/payment hours are Monday through Friday, 8:00 AM to 4:30 PM.
How much is the Miami-Dade start-service deposit?
Miami-Dade lists a $50 deposit for each water and sewer service and a non-refundable $45 service charge that is included on the first bill.
What are the 2025-26 Miami-Dade residential water rates?
The posted 2025-26 schedule lists a 5/8-inch residential meter charge of $5.06 including 2,244 gallons or 3 ccf, then water usage at $4.0995 per ccf from 4 to 17 ccf and $9.9162 per ccf at 18 ccf and over.
What are the 2025-26 Miami-Dade residential wastewater rates?
The posted 2025-26 schedule lists a 5/8-inch residential wastewater base facility charge of $8.61 including 2,244 gallons or 3 ccf, then wastewater usage at $8.1673 per ccf for 4 ccf and over.
Can Miami-Dade adjust a high water bill for a leak?
Possibly. Miami-Dade allows adjustment requests for specific cases such as underground or concealed leaks, pool credits, vandalism, incorrect meter readings and certain one-time lifetime situations. Documentation, repair proof, photos, account status and deadlines matter.
Why is a City of Miami stormwater fee on my WASD bill?
The City of Miami says its stormwater utility fee appears on Miami-Dade Water and Sewer Department bills effective February 1, 2026. Residential City of Miami properties are listed at $7.00 per month, while non-residential fees are based on paved and developed area.
30-Second Miami Water Checklist
Pay/login: start from Miami-Dade’s Manage Your Water & Sewer Account or Online Quick Pay page; use bank-account payment to avoid card fees where available.
Call: Customer Care is 305-665-7477; the 24-hour emergency line is 305-274-9272; phone bank payment is 1-800-565-1800; phone card payment is 1-800-510-0880.
Office: main Douglas Office is 3071 SW 38th Ave., Miami, FL 33146; full-service in-person hours are Monday-Friday 8 AM-4:30 PM.
Rates: 2025-26 common residential 5/8" water base is $5.06 and wastewater base is $8.61; usage is billed by ccf, where 1 ccf equals 748 gallons.
High bill: check the meter, flow indicator, toilets, house valve, service line, pool refill, stormwater fee and sewer portion before submitting an adjustment request.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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