Urbandale Water Utility Help Desk for Bills, Login, Service and Water Problems
Use this guide to pay an Urbandale Water Utility bill, register for online access, call the correct phone number, set up no-cost Direct Pay, use e-statements, start, cancel or transfer service, understand 2026 domestic and irrigation rates, check a high bill, report a main break, and avoid confusing water charges with sewer, stormwater or trash lines.
Start Here: Pick the Exact Urbandale Water Task
Searcher intent |
Best official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Ten-digit Urbandale Water Utility account number, service address, email and payment method. |
Paymentus supports online account access, e-statements, card payments, saved methods, scheduled payments and card auto-pay. |
|
Pay by phone |
Call 888-598-9833. |
Account number, balance and checking, credit or debit card details. |
Use the official pay-by-phone number from Urbandale Water Utility, not a third-party bill-pay ad. |
Set up free automatic bank draft |
Printed Direct Pay form and voided check. |
Direct Pay drafts from checking/savings on the 15th, or next business day if the 15th is weekend/holiday. |
|
Use e-statements |
E-Statements page → register online first. |
Ten-digit account number and email address. |
You can revert to paper statements later. |
Pay in office |
Urbandale Water Utility, 3720 86th Street. |
Bill/account number and cash, check, money order, credit or debit card. |
Office hours are Monday-Friday, 8:00 AM-4:30 PM. |
Use night depository |
Drive-up night depository on the south side of the Water Utility parking lot. |
Check or money order and payment coupon/account number. |
For urgent disconnect-risk payment, call the office to verify posting. |
Pay at Hy-Vee |
Hy-Vee customer service desk at 8701 Douglas. |
Bill/account details. |
Ask how quickly the payment posts before relying on this near a deadline. |
Start, cancel or transfer service |
Call 515-278-3940 in advance. |
Application for Water Service Card, deposit, move date and service address. |
All customers are asked to contact the office in advance; a $5 non-refundable service charge applies. |
Bill-line warning: Urbandale Water Utility is also the billing agent for City of Urbandale stormwater and solid waste charges. If the total bill is high, separate the water usage line from sewer district, city stormwater, city solid waste, recycling or old-balance questions before calling.
Official Urbandale Water Utility Contact Box
Customer Service / Billing
Phone: 515-278-3940
Pay by phone: 888-598-9833
Email: customerservice@urbandalewater.org
Hours: Monday-Friday, 8:00 AM-4:30 PM.
Office / Payment Address
Urbandale Water Utility
3720 86th Street
Urbandale, IA 50322-4058
Use this for in-office payments, new-service setup, Direct Pay form drop-off, night depository, meter appointment coordination and customer service.
After-Hours Water Emergency
Emergency / after hours:
515-971-1102
Use this for active main breaks, water running down the street, urgent water service field problems, or after-hours situations where the office is closed.
Water provider profile: the City of Urbandale says Urbandale Water Utility provides water service to Urbandale, purchases treated water from Des Moines Water Works, and distributes that water to Urbandale customers. City sewer, trash and recycling questions use different routing.
Pay Bill and Login: Paymentus, Phone, Direct Pay and In-Person Options
Online registration
To register for online access, customers need the ten-digit account number from the water bill.
Paymentus features
Paymentus can provide e-statements, online account access, card payments, future-dated payment scheduling and saved payment methods.
Free Direct Pay
Direct Pay is offered by Urbandale Water Utility at no cost and drafts from checking or savings.
After-hours drop
The night depository is located on the south side of the Water Utility parking lot.
Payment route |
Official detail |
Best for |
Practical warning |
|---|---|---|---|
Paymentus online bill pay |
Register with ten-digit account number; use online access, card payments, scheduled payments and saved methods. |
Fast online payment and account management. |
Paymentus recurring/card methods can have a convenience fee, so review final screen. |
Paymentus e-statements |
Register online first; email notification is sent when a statement is available online. |
Customers who want bill notices by email. |
Call 515-278-3940 if your email notice does not arrive. |
Telephone payment |
Call 888-598-9833; check, credit and debit card payments are accepted by phone. |
Users who cannot log in or need a payment confirmation by phone. |
Keep confirmation number and date/time. |
Direct Pay |
Automatic draft from checking/savings on the 15th of each month, or following business day when the 15th is weekend/holiday. |
Customers wanting no-cost automatic payment through the utility. |
Forms received after the 10th take effect the following month. |
Office payment |
Cash, checks, money orders and credit/debit cards accepted in the office. |
Customers needing in-person billing help. |
Bring account number and ID if account changes are needed. |
Mail / bank online bill pay |
Customers may mail checks or use their bank’s online bill pay system. |
Routine early payments. |
Bank bill pay may issue a paper check; do not rely on it for same-day posting. |
Hy-Vee payment |
Hy-Vee at 8701 Douglas accepts payments at the customer service desk. |
Local walk-in convenience. |
Ask about posting timing and keep receipt. |
Night depository |
Drive-up night depository on south side of the Water Utility parking lot. |
After-hours check or money-order payment. |
Do not drop cash unless the utility specifically confirms current handling rules. |
Official payment links:
Start, Cancel or Transfer Urbandale Water Service
Start service
- Call the office in advance at 515-278-3940.
- Complete an Application for Water Service Card.
- Pay required deposit for service.
- Pay the $5 non-refundable service charge.
- Ask how the first bill, e-statement and Paymentus registration will work.
Transfer service
- Call before your move date.
- Give old and new service addresses.
- Confirm whether deposit transfers or new deposit is required.
- Ask for final read timing at the old address.
- Keep confirmation until both old and new accounts look correct.
Cancel service
- Call 515-278-3940 before leaving the property.
- Give stop date and forwarding address.
- Ask whether meter access or final read is needed.
- Confirm final bill delivery method.
- Ask when deposit refund applies if your account qualifies.
Deposit timing: the utility says a deposit is required for service and is refunded after a good payment history of two years, or if the customer moves before then. Confirm the deposit amount and refund handling directly with the office because the amount can depend on account setup.
2026 Urbandale Water Rates, Service Availability Fee and Irrigation Billing
Urbandale Water Utility bills monthly by thousand gallons of water. Beginning with the May 1, 2026 bills, domestic water and irrigation water use different per-thousand-gallon rates. A monthly service availability fee also applies based on meter size.
Domestic water
$7.50 per thousand gallons beginning with May 1, 2026 bills.
Irrigation water
$8.95 per thousand gallons beginning with May 1, 2026 bills.
5/8-inch meter fee
$5.68 monthly service availability fee for most residential 5/8-inch meters.
1-inch meter fee
$9.46 monthly service availability fee for a 1-inch meter.
Bill item | 2026 amount / rule | What it means | Who to call |
|---|---|---|---|
Domestic water use | $7.50 per 1,000 gallons | Main household water rate beginning with May 1, 2026 bills. | Urbandale Water Utility, 515-278-3940. |
Irrigation water use | $8.95 per 1,000 gallons | Irrigation meter water rate; irrigation water is not assessed sewer charges. | Urbandale Water Utility. |
Irrigation sewer savings | Utility says customers still save $5.30 or $5.60 per 1,000 gallons depending on sewer district. | Because irrigation meter use is excluded from sewer charges. | Water Utility / sewer district routing. |
5/8-inch service availability fee | $5.68 monthly | Most residential properties use 5/8-inch meters. | Urbandale Water Utility. |
1-inch service availability fee | $9.46 monthly | Larger meter fixed monthly water charge. | Urbandale Water Utility. |
1.5-inch through 6-inch availability fees | $18.94-$151.42 monthly | Large-meter fixed charges; confirm meter size before estimating. | Urbandale Water Utility. |
Stormwater / solid waste | Rates determined by City of Urbandale. | Urbandale Water Utility bills as agent; it does not set those City rates. | Public Works, 515-278-3950. |
Trash / recycling / yard waste service | City trash and yard waste; Waste Management handles recycling questions under Curb It. | Not a water usage issue. | City Public Works or Waste Management depending on item. |
High-bill math tip: multiply domestic gallons by the per-thousand rate, then add the service availability fee and any non-water statement lines. For example, 6,000 gallons equals six thousand-gallon units before fixed and non-water charges are added.
Irrigation Meter, Sewer Exemption and 2026 Water Use Alerts
Sewer exemption form
When customers install an irrigation meter, the applicable sewer district requires an Application for Sewer Service Charge Exemption and Irrigation Meter.
$15 one-time fee
The sewer exemption page says the form and one-time $15 fee are submitted to Urbandale Water Utility, which forwards them to the sewer district.
Water alert check
Central Iowa Water Works moved customers to Stage II water use restrictions in July 2026; check current alert status before watering.
Outdoor water topic | Current practical rule | What to do |
|---|---|---|
Irrigation meter | Irrigation water is billed at a separate rate and is not assessed sewer charges. | Ask Water Utility whether a separate irrigation meter makes sense for your property. |
Sewer exemption application | Required by the sewer district when an irrigation meter is installed. | Complete the correct sewer district form and submit it with the $15 fee to Urbandale Water Utility. |
Backflow testing | Irrigation systems commonly involve backflow requirements and BSI tracking. | Use certified tester and make sure results are recorded before activation or annual deadline. |
Water Shortage Plan | CIWW/Urbandale stages can change during nitrate, demand, source-water, pressure or treatment-capacity events. | Check the alert banner and CIWW updates before starting sprinkler schedules. |
Stage II alert | Stage II asks customers to reduce outdoor water use/lawn watering by about 50% and follow even/odd schedule guidance. | Water less than normal even if your address day is allowed. |
Even/odd schedule | July 2026 Urbandale alert guidance said no lawn watering on Monday; even addresses Sunday, Wednesday, Friday; odd addresses Tuesday, Thursday, Saturday. | Confirm current schedule before watering because restrictions can change. |
Stage III warning | Stage III can prohibit established lawn watering and includes enforcement language under the Water Use Plan. | Do not rely on an old screenshot; check the current stage first. |
New sod or seed | Water Use Plan materials describe limited establishment watering exceptions during some stages. | Follow current CIWW/Urbandale exemption language and use only minimum needed. |
2026 restriction warning: Urbandale and CIWW water-use stages changed during summer 2026. Before using sprinklers, verify whether the current status is normal, Stage II, Stage III or another emergency stage.
High Bill, Estimated Reading, Leak Check and Service-Line Responsibility
Estimated bill
If the bill says “estimated,” the automated reading device attached to the water meter is not working and the utility estimated usage.
Toilet dye test
Put food coloring in the tank, wait 10-15 minutes without flushing, then check if color appears in the bowl.
Appliance check
Check humidifiers and water softeners to make sure water is not running continuously.
Private service line
Property owners own the water service line from the public water main to the meter inside the home, including stop box and service-line attachments.
Problem | Official clue | Best next action |
|---|---|---|
Statement says “estimated” | Automated reading device attached to the meter is not working. | Call 515-278-3940 to schedule repair appointment. |
Bill suddenly increased | Utility says even a small leak can have a large impact on monthly statement. | Check visible leaks, faucet drips, valves, pipe joints, toilets, humidifier and water softener. |
Possible toilet leak | Use dye test: color in bowl before flushing means toilet is leaking. | Repair flapper/fill valve and keep receipt. |
No leak found | Utility offers residential customers assistance in checking for leaks within homes. | Call 515-278-3940 and ask for leak-check help. |
Water running down the street | FAQ says contact Urbandale Water Utility; if closed, customer will be directed to after-hours technician. | Call 515-278-3940 during hours or 515-971-1102 after hours. |
Cloudy water | Utility has a Cloudy Water Fact Sheet linked from FAQ. | Read fact sheet and call if sudden, persistent or neighborhood-wide. |
Stop box sticking up | FAQ says stop box is property owner responsibility. | Contact plumber or call the utility with questions before damage occurs. |
Service-line insurance letter | FAQ says water service line maintenance plan mailings are not endorsed by the utility and are not affiliated with it. | Review carefully; the agreement is between customer and service provider, not Water Utility. |
Water Quality, Des Moines Water Works Lab and 2026 CCR
Source / supplier
Urbandale Water Utility purchases and distributes treated water from Des Moines Water Works.
Lab contact
Specific questions such as water hardness may be directed to the Des Moines Water Works Lab at 515-283-8761.
2026 CCR
The 2026 Consumer Confidence Report contains source and water-quality information; printed copies can be requested from Urbandale Water Utility.
Water-quality topic | What the official pages say | Best action |
|---|---|---|
Source / treatment | Urbandale purchases treated water from Des Moines Water Works and distributes it to Urbandale customers. | Use Urbandale Water Utility for local distribution and DMWW lab for technical hardness/source questions. |
2026 Consumer Confidence Report | CCR contains information about source and quality of drinking water. | Open the current CCR or request a printed copy by calling 515-278-3940. |
Hardness question | FAQ directs hardness questions to Des Moines Water Works Lab at 515-283-8761. | Call lab if softener setting or hardness number is needed. |
Cloudy water | FAQ links a cloudy-water fact sheet. | Check whether it clears after sitting; call if sudden, persistent or widespread. |
Backflow prevention | Water quality navigation includes backflow prevention, and utility quick links point to BSI Online Backflow Tracking. | Use certified tester and submit/track testing through the required backflow route. |
Digging / utility locate | Iowa law requires underground utilities to be located before digging; utility marks water assets with blue paint/flags. | Contact Iowa One Call before fences, landscaping, digging or irrigation work. |
Technician verification | FAQ says service technicians wear utility-branded clothing/hat or jacket, drive blue service trucks with logo and carry official ID badge. | Ask to see ID and call 515-278-3940 if unsure. |
Sensitive info | Contact page says not to send sensitive or secure information through the form. | Use phone or official account workflow for sensitive billing or personal data. |
Urbandale Water, Sewer District, Trash, Recycling or Energy Provider?
Provider check before paying: use this page only if the bill is for Urbandale Water Utility. Some statement lines and service questions may belong to City of Urbandale Public Works, one of the sewer districts, Metro Waste Authority, Waste Management or MidAmerican Energy.
Bill/provider clue | Why it matters | What to do |
|---|---|---|
Urbandale Water Utility water usage | Water Utility handles billing, payment, meter reads, water service and water emergencies. | Use Paymentus, 515-278-3940, 888-598-9833 or 515-971-1102 after hours. |
Sewer district charge | Urbandale has two sewer districts: Urbandale Sanitary Sewer District and Urbandale/Windsor Heights Sanitary Sewer District. | Use sewer map or call City/Public Works for district routing. |
Stormwater or solid waste line | Water Utility is billing agent; City of Urbandale determines those rates. | Call Public Works at 515-278-3950. |
Trash / yard waste question | City staff assist with trash, yard waste, containers, missed collections and special collections. | Call 515-278-3950 or use City service route. |
Recycling question | Waste Management staff assist with recycling service questions and missed collection requests. | Call Waste Management at 515-244-7336 if the issue is recycling pickup. |
Electric or natural gas | MidAmerican Energy provides electric and gas service to Urbandale. | Call MidAmerican at 888-427-5632, not the water utility. |
Des Moines Water Works lab/source question | Urbandale purchases treated water from DMWW. | Call DMWW Lab at 515-283-8761 for hardness/technical water-quality questions. |
Charge-Smart or service-line maintenance mailer | FAQ says Charge-Smart is not affiliated with Urbandale Water Utility; service-line maintenance mailers are not endorsed by the utility. | Use official Urbandale payment options and verify mailers independently. |
Before You Call Urbandale Water Utility: Prepare These Details
Call reason | Prepare first | Ask this exact question |
|---|---|---|
Payment not showing | Ten-digit account number, payment route, amount, date/time, confirmation or receipt. | “Has this payment posted, and does any balance or fee remain?” |
Paymentus login issue | Ten-digit account number, email, phone, error message and browser/device used. | “Can you verify the account details needed for online access?” |
Direct Pay setup | Completed Direct Pay form, voided check and date submitted. | “Will this draft begin this month or the following month?” |
Start service | Service address, move date, Application for Water Service Card and deposit question. | “What deposit is due, and when will the account be active?” |
Cancel service | Account number, stop date and forwarding address. | “When will the final read happen, and how will my deposit/final bill be handled?” |
High bill | Current/prior gallons, bill showing estimated or actual, leak checks and photos/receipts. | “Can you verify the reading and help check for a residential leak?” |
Main break / water running down street | Exact address, cross street, water flow, safety hazard and callback number. | “Should this be sent to the after-hours technician immediately?” |
Outdoor watering / restrictions | Service address, address-number odd/even, current CIWW/Urbandale alert status. | “What watering stage is active today for my address?” |
Urbandale Water Utility Map, Office and Payment Routes
Place / route | Address / phone | Use for |
|---|---|---|
Urbandale Water Utility office | 3720 86th Street, Urbandale, IA 50322-4058 515-278-3940 | Billing, payment, new service, cancel/transfer, Direct Pay form, account questions and meter appointments. |
Office hours | Monday-Friday, 8:00 AM-4:30 PM | Normal customer support and in-person payments. |
Customer service email | customerservice@urbandalewater.org | Non-emergency customer service questions; do not send sensitive data through public forms. |
Paymentus online bill pay | ipn.paymentus.com/cp/uwia | Online payment, account access, e-statements, scheduled payments and saved payment methods. |
Pay by phone | 888-598-9833 | Check, credit or debit payment by telephone. |
After-hours emergency | 515-971-1102 | Main break, active water running down street, urgent after-hours water issue. |
City Public Works | 515-278-3950 | Sewer, stormwater, trash and yard waste service questions. |
DMWW Lab | 515-283-8761 | Hardness and technical source-water questions. |
Urbandale Water Utility FAQ
How do I pay my Urbandale Water Utility bill online?
Use the official Paymentus online bill payment system linked from Urbandale Water Utility’s Payment Options page. To register for online access, you need the ten-digit account number from your bill.
What is the Urbandale Water Utility phone number?
Call 515-278-3940 for customer service, billing, new service, meter, leak and service questions. For pay-by-phone, call 888-598-9833. For after-hours water emergencies, call 515-971-1102.
Where is the Urbandale Water Utility office?
The office is at 3720 86th Street, Urbandale, IA 50322-4058. Office hours are Monday through Friday, 8:00 AM to 4:30 PM.
Does Urbandale Water Utility offer automatic payments?
Yes. Direct Pay automatically deducts the monthly statement from checking or savings on the 15th of each month, or the following business day if the 15th is a weekend or holiday. Direct Pay through the utility is offered at no cost, but Paymentus recurring card methods may have a convenience fee.
How do I sign up for Urbandale e-statements?
Register an online Paymentus account first using your ten-digit account number. After e-statements are active, you receive an email notice when a statement is available for online viewing. You may return to paper statements at any time.
How do I start, cancel or transfer Urbandale water service?
Call the office in advance at 515-278-3940. Residents need to complete an Application for Water Service Card. A deposit is required and a $5 non-refundable service charge applies.
What are Urbandale water rates for 2026?
Beginning with May 1, 2026 bills, domestic water is billed at $7.50 per thousand gallons and irrigation water at $8.95 per thousand gallons. A monthly service availability fee also applies based on meter size; most residential 5/8-inch meters have a $5.68 monthly fee.
Why does my Urbandale water bill say estimated?
If your statement says “estimated,” the automated reading device attached to the meter is not working and the utility estimated your usage. Call 515-278-3940 to schedule a repair appointment.
What should I do if my Urbandale water bill is high?
Check visible plumbing leaks, faucet drips, valves, pipe joints, toilets, humidifier and water softener. Use a toilet dye test: put coloring in the tank, wait 10-15 minutes without flushing, and check whether color appears in the bowl. If you cannot find the cause, call 515-278-3940.
Where does Urbandale drinking water come from?
Urbandale Water Utility purchases treated water from Des Moines Water Works and distributes it to Urbandale customers. The 2026 Consumer Confidence Report contains source and water-quality details, and hardness questions may be directed to the Des Moines Water Works Lab at 515-283-8761.
30-Second Urbandale Water Utility Checklist
Pay online: Paymentus → ten-digit account number → payment method → save confirmation.
Call customer service: 515-278-3940, Monday-Friday 8 AM-4:30 PM.
Pay by phone: 888-598-9833.
Emergency after hours: 515-971-1102 for water main break or active water-running issue.
Visit: 3720 86th Street, Urbandale, IA 50322-4058.
2026 rates: domestic water $7.50 per 1,000 gallons; irrigation water $8.95 per 1,000 gallons; 5/8-inch meter availability fee $5.68 monthly.
High bill: check for estimated reading, toilet leak, humidifier/softener issue and service-line problems before assuming the water rate is the only cause.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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