Delray Water Utilities 2026: Bill Pay, Login & Phone

Delray Beach FL • utility billing • Tyler ERP • water sewer • phone • emergency

Delray Water Utilities Help Desk for Bill Pay, Login, Phone and Service Issues

Use this guide when you need to pay a City of Delray Beach utility bill, log in to the new customer payment portal, call Utility Billing, start water and sewer service, cancel service before moving, fix a high bill, restore service after nonpayment, report a water or sewer issue, or understand 2026 online payment fees.

Delray Beach bills monthly water service based on water meter readings. In 2026, the City moved utility billing to a new Tyler Enterprise ERP platform, so customers should use the official City payment page and confirm current fee details before submitting a card or e-check payment.

Pay / Log In Call 561-243-7100 Payment Options Water/Sewer Issues

Quick Answer: Choose Your Delray Water Utility Task

Billing phone561-243-7100

Emergency after hours561-243-7312

Office100 NW 1st Ave

Mail paymentPO Box 288242

Need	Best official route	Have ready	Delray-specific warning
Pay or log in online	Start from the City’s Pay a Utility Bill / Customer Payment Portal page.	Account number, service address, payment method, email for receipt.	Delray Beach moved to Tyler Enterprise ERP in 2026; use the official City route, not an old bookmark.
Pay by phone	Call 561-243-7100 for the 24-hour pay-by-phone IVR and billing support.	Account number, amount due, card/e-check details, confirmation note.	City news says phone e-check and card payments have an extra $0.50 fee per transaction after the 2026 portal launch.
Billing question	Call Utility Billing Customer Service at 561-243-7100.	Bill, account number, service address, last payment, screenshot if portal issue.	Office hours are Monday-Friday, 8 a.m.-5 p.m.
Mail payment	Mail payment stub and check/money order to City of Delray Beach Water, PO Box 288242, Tampa, FL 33630-8242.	Payment stub, check/money order, account number on check.	Do not send cash; mail is not safe for same-day restoration.
Pay in person	Visit City Hall, 100 NW 1st Ave., 1st floor, Delray Beach, FL 33444.	Bill stub, account number, payment method, ID if service question.	Cashiers are available Monday-Friday, 8 a.m.-5 p.m.
Use drop box	Use the drop box in front of City Hall.	Check or money order with account number.	No cash in the drop box.
Automatic bank draft	Submit Automatic Bill Payment Agreement, voided check and driver’s license copy.	Completed agreement, voided check, ID copy, account number.	Mail or drop off to Utility Billing, 100 NW 1st Ave.; confirm first draft date before skipping manual payment.
Start service	Submit the owner or tenant new utility account application with required documents.	Warranty deed or lease, government ID, water/sewer application, move-in date.	Documents must be submitted within 48 hours before move-in/start date; $15 activation fee appears on first bill.
Cancel service	Use the Request to Cancel Utility Services form and email required documents.	Driver’s license copy, signed cancellation form, cancellation date, forwarding address.	Tenant cancellation documents are due within 48 hours of cancellation date.
Emergency water/sewer issue	Call 561-243-7312.	Exact address, cross street, issue type, contact number, photos if safe.	After hours, leave your contact information and issue details.

Fast rule: if service was turned off for nonpayment, Delray Beach says the full account balance, $5 late fee and $20 reconnection fee must be paid before 3:30 p.m. Monday-Friday for same-day turn-on, then you must call Customer Service to confirm restoration.

Official Delray Beach Utility Billing Phone, Office, Email and Emergency Contact

☎️

Utility Billing Customer Service

Phone: 561-243-7100
Fax: 561-243-7113
Email: UtilitiesCustomerService@mydelraybeach.com

Hours: Monday-Friday, 8 a.m.-5 p.m.

🏛️

City Hall Billing Office

Location:
City Hall, 1st floor
100 NW 1st Ave.
Delray Beach, FL 33444

Use for in-person account discussions, payments, account documents and drop-box payment location.

🚨

After-Hours Utilities

Emergency after hours: 561-243-7312

Use for urgent water/sewer network issues such as low pressure, leaking meter, leaking hydrant, sewer blockage, sewer spill or sewage odor.

Contact route	Use for	Best script
561-243-7100	Water bill, online portal, payment, bank draft, account start/stop, late/reconnect, mailing address, billing questions.	“I need help with utility account [account number] at [service address].”
UtilitiesCustomerService@mydelraybeach.com	Applications, account documents, cancellation documents, non-urgent billing follow-up.	Include account number, service address, phone, requested action and attachments.
561-243-7312	Water & Sewer Network Division and after-hours utilities contact.	“There is a water/sewer issue at [address/cross street]. My phone number is [number].”
100 NW 1st Ave.	City Hall office, in-person payment, cashier, drop box, account discussion.	Bring ID and bill/account number.
SmithJa@mydelraybeach.com	Utilities Customer Service Manager listed by the City.	Use for escalated account-service follow-up after normal Customer Service route.

2026 New Payment Portal: Tyler Enterprise ERP, E-Billing and Login Tips

New portal

Delray Beach announced a new Tyler Enterprise ERP water utility billing portal in July 2026.

E-billing

Your bill can arrive by email on the bill date, with a printable bill and direct payment link.

New fees

Starting July 28, 2026: $1.95 e-check fee and 3.25% card fee with $2.50 minimum.

Phone add-on

Phone e-check/card payments have an extra $0.50 fee per transaction.

Portal task	What to do	Why it matters
Access payment portal	Start from the City’s Pay a Utility Bill page or Utility Billing page.	Avoids old bookmarks and search-ad payment pages during the 2026 platform change.
Make one-time payment	Use the Customer Payment Portal and enter the utility account details shown on your bill.	Good for quick payment without waiting for mail.
Create account	Use the new Tyler ERP customer portal registration flow after launch.	Allows saved payment information and easier future access.
Enroll in e-billing	Log in and choose the e-billing enrollment option/information page.	Helps seasonal residents and property managers avoid mailed-bill delay.
Save card	New platform offers ability to securely store credit card information for future payments.	Convenience, but check processing fee before each payment.
Use e-check	Select e-check if available and compare final fee.	New posted e-check fee is $1.95 after launch.
Use credit card	Review final screen before submitting.	Card fee is 3.25% with $2.50 minimum after launch.
Pay by phone	Call 561-243-7100 and use IVR/payment options.	Phone e-check/card payments add $0.50 per transaction after launch.
During future outage/maintenance	Use City notices for temporary blackout instructions.	During the 2026 conversion, only drop box and mail were accepted during the blackout period.
Portal error	Email or call Customer Service with screenshot, account number and contact details.	Prevents a missed payment from turning into a late/reconnect issue.

2026 transition note: the City said online payments were suspended during the July 20-July 28, 2026 transition, all office operations and online services resumed July 28, and late fees were waived from July 20 through August 7, 2026. For any future maintenance notice, follow the latest City instructions posted on the Utility Billing page.

Utility Billing Pay a Utility Bill Customer Payment Portal Contact Utility Billing

Delray Beach Water Bill Payment Options and Fees

Online

Make a quick one-time payment through the City’s online utility bill payment system.

Bank draft

Automatic bank drafting is available at no added City service cost after enrollment.

Phone

Use 561-243-7100 for IVR payment. Minimum transaction listed: $10.

Reconnect

For same-day restoration, pay full balance plus $5 late fee and $20 reconnection fee before 3:30 p.m.

Payment route	Official detail	Best for	Watch this
Online portal	Use the City payment portal from the Utility Billing page.	Fast online one-time payment and new portal account features.	Starting July 28, 2026, e-check/card processing fees apply.
Phone IVR	Call 561-243-7100; the billing page lists a 24-hour pay-by-phone IVR and a $10 minimum transaction.	Customers who cannot log in or need phone payment.	New platform announcement says phone e-check/card payments add $0.50 per transaction.
Automatic bank draft	Submit Automatic Bill Payment Agreement, voided check and driver’s license copy.	Avoiding manual payment and reducing missed-bill risk.	Confirm enrollment and first draft date before assuming the current bill is covered.
Mail	City of Delray Beach Water, PO Box 288242, Tampa, FL 33630-8242.	Routine check or money-order payment when due date is not close.	Include payment stub and account number; do not send cash.
In person	City Hall cashiers, 100 NW 1st Ave., Monday-Friday, 8 a.m.-5 p.m.	Cash, check, money order or card payment; account discussion.	Ask for receipt and verify any card processing fee.
Drop box	Drop box located directly in front of City Hall.	After-hours check/money-order drop-off.	No cash; not ideal for urgent same-day restoration unless Customer Service confirms posting.
Card	Mastercard, Visa, Discover and American Express are listed as accepted in person; new portal supports card payment.	Fast payment when fee is acceptable.	After July 28, 2026, posted card fee is 3.25% with $2.50 minimum.
E-check	New Tyler portal supports e-check payments.	Often cheaper than card payment.	After July 28, 2026, posted e-check fee is $1.95.

Payment confirmation script: “I paid Delray Beach utility account [account number] for [service address] on [date/time] by [portal/phone/bank draft/mail/drop box/in person]. My confirmation number or check number is [number]. Has it posted, and does anything remain due before late fee, reconnection or shutoff action?”

Open a New Delray Water and Sewer Account

Owner account

Owners need warranty deed, government-issued photo ID for all persons listed on the deed, and completed water/sewer service application.

Tenant account

Tenants need a lease of six months or more, ID for all persons over 18 listed on the lease, and completed application.

First bill charges

Deposit is billed on the first bill, and a $15 activation fee is assessed on the first bill.

Applicant type	Required documents	Practical checklist
Owner	Warranty deed with all signatures.	Use final signed deed, not just a listing or contract.
Owner	Government-issued photo ID for all persons listed on warranty deed.	Examples include valid driver’s license, passport, alien ID card or state-issued ID.
Owner	Completed Water and Sewer Service Application.	Submit online or email documents to UtilitiesCustomerService@mydelraybeach.com.
Tenant	Valid lease of six months or more.	Single-family residential lease must be fully completed and signed by lessee and lessor.
Tenant	Government-issued photo ID for all persons over 18 listed on lease.	Send clean copies; include every adult listed.
Tenant	Completed Water and Sewer Service Application.	Submit within 48 hours prior to move-in or start date.
Deposit	Deposit amount is based on meter size and billed on first bill.	Ask Customer Service if you need the exact deposit for a larger meter or commercial property.
Activation fee	$15 activation fee assessed on first bill.	Budget for this charge in addition to deposit and usage.
Move-in timing	Required documents must be submitted within 48 hours before move-in/start date.	Do not wait until the day utilities must be on.
Questions	Call 561-243-7100 or email Customer Service.	Use account/service address and move-in date in subject line.

New Utility Account Contact Customer Service Email Documents

Cancel Service, Final Bill, Deposit Credit and Seasonal Resident Tips

Tenant cancellation

Tenants must submit driver’s license copy for each account holder and signed cancellation form within 48 hours of cancellation date.

Owner cancellation

Owners can generally close accounts after property closing; a seller may submit warranty deed and finalize with zero balance before buyer applies.

Refund timing

Deposit is applied to the final bill, and any remaining credit balance is refunded to the mailing address on file within 6-8 weeks.

Situation	What Delray requires / recommends	Next action
Tenant moving out	Driver’s license copy for each account holder and completed/signed Request to Cancel Utility Services form.	Email to UtilitiesCustomerService@mydelraybeach.com within 48 hours of cancellation date.
Final bill	Final bill is generated from last meter read to cancellation date.	Save cancellation confirmation and forwarding address.
Deposit on file	Deposit is applied to final bill.	Ask if any balance remains after deposit application.
Credit balance	Refund mailed to mailing address on file within 6-8 weeks.	Confirm mailing address before closing/cancellation.
Owner selling	Owner can close after closing; buyer application typically opens account in new owner’s name.	Coordinate with title company and buyer’s utility application.
Seller wants zero balance before buyer applies	Seller may submit warranty deed and finalize with zero balance.	Email required documents to Customer Service.
Seasonal resident leaving town	Submit change of address form, turn off water at house valve and lock outdoor spigot while away.	Update address again when returning to Delray Beach.
Mailed bill delays	City recommends change of address form to minimize utility-bill delivery delays.	Enroll in e-billing if appropriate.

Move-out warning: do not assume a landlord, buyer, realtor or title company automatically closes your account. Send the proper Delray Beach cancellation documents and keep proof.

Late Payment, Nonpayment Shutoff and Same-Day Reconnection

Full balance required

If water is turned off due to nonpayment, the account must be paid in full to restore service.

Same-day deadline

For same-day weekday turn-on, pay full balance plus $5 late fee and $20 reconnection fee before 3:30 p.m.

Call after payment

Once payment is made, call 561-243-7100 to confirm same-day turn-on service.

Issue	City rule / practical step	What to do now
Payment is late	Check full account balance and any late or service fees.	Call before paying if you cannot pay the full amount.
Water already shut off	Pay full account balance to restore service.	Use online, phone or in-person method, then call Customer Service.
Same-day turn-on	Pay full balance + $5 late fee + $20 reconnection fee before 3:30 p.m., Monday-Friday.	Call 561-243-7100 immediately after payment to confirm.
Payment after 3:30 p.m.	Same-day restoration may not be guaranteed.	Ask when service will be restored.
Mail/drop box close to cutoff	Posting may be too slow for restoration.	Use fastest official method and call.
Portal fee confusion	Processing fees do not replace late/reconnect fees.	Confirm total required to restore service.
Bill dispute	Dispute does not automatically stop shutoff.	Ask what undisputed amount or full amount is required while reviewed.
Payment confirmation	Confirmation number helps staff locate payment.	Write down confirmation, amount, date, time and method.

Reconnect script: “My Delray Beach utility account is [account number]. Service was turned off or is at risk. I paid [amount] by [method] at [time], confirmation [number]. Is the full balance, $5 late fee and $20 reconnection fee satisfied for same-day turn-on before 3:30 p.m.?”

2026 Rates, High Bill Checks, Irrigation and Seasonal Use

Monthly meter billing

Delray Beach says monthly utility bills are calculated from water usage measured by the water meter reading.

Irrigation pressure

Overwatering during early morning hours can lower citywide pressure, especially during peak irrigation times from 2 a.m. to 5 a.m.

Rate PDF

Use the City’s Utility Billing Water/Sewer Rates 2026 brochure from the official Utility Billing page for current residential rate amounts.

High-bill check	How to inspect	What to ask Customer Service
Meter usage	Compare current meter reading and gallons to prior bills.	“What meter read and usage period produced this bill?”
Portal payment/account history	Check current and past billing if available in the new portal.	“Is this new usage, prior balance or platform-transition timing?”
Toilet leak	Listen for running, dye-test tank, check flapper/fill valve.	“Can this be reviewed after repair proof?”
Irrigation schedule	Odd addresses water Monday/Wednesday/Saturday; even addresses Tuesday/Thursday/Sunday; between 7 p.m. and 7 a.m.	“Did irrigation or early-morning demand affect pressure or usage?”
Rainfall adjustment	Disable irrigation when rainfall provides more than 3/4 to 1 inch per week.	“Is outdoor use pushing up my water/sewer bill?”
Outdoor spigot	Check hose bibs, spigots and sprinkler zones.	“Could usage reflect outside use while the home was vacant?”
Seasonal resident vacancy	City suggests turning off water at house valve and locking outdoor spigot while away.	“Can I update mailing address and check any unusual usage while I was away?”
Reclaimed water availability	If reclaimed water service is available, irrigation should use reclaimed water instead of drinking water.	“Is reclaimed water available at my property?”
Payment fee	Separate e-check/card/phone processing fee from water/sewer charges.	“Is this charge a processor fee or utility balance?”
Reconnect/late fee	Check whether $5 late fee or $20 reconnection fee appears.	“Which fees are from service interruption rather than usage?”

High-bill script: “My Delray Beach utility bill increased from [normal amount/usage] to [current amount/usage]. I checked meter use, toilets, irrigation days, rain shutoff, outdoor spigots, portal history, prior balance, processing fees and late/reconnect fees. Which line item changed, and what proof should I send for review?”

Report Water Pressure, Water Quality, Meter Leak, Hydrant Leak or Sewer Issue

🚨

Water & Sewer Network

Call 561-243-7312 for water/sewer network issues and after-hours utilities contact.

💧

Water issues

Report low pressure, water quality concerns, leaking water meter or leaking fire hydrant.

🚽

Sewer issues

Report sewer blockage, sewer spill or sewage odor. Avoid contact with wastewater.

Problem	What to say	Safety step
Low pressure	“Low pressure affects [one fixture/all fixtures/neighborhood] at [address].”	Ask if irrigation peak, maintenance, main break or booster issue is involved.
Water quality concern	“Water is [brown/cloudy/odor/taste] at [address] since [time].”	Do not wash laundry if water is discolored; ask for flushing guidance.
Leaking water meter	“Water is leaking at or near the meter for [address].”	Do not open or tamper with the meter.
Leaking fire hydrant	“A hydrant is leaking at [street/cross street].”	Stay clear of traffic and flowing water.
Sewer blockage	“Wastewater is backing up from [toilet/tub/floor drain].”	Stop using water and keep people/pets away.
Sewer spill	“There is sewage on the ground at [location].”	Avoid contact and report public exposure risk.
Sewage odor	“There is persistent sewage odor at [address/location].”	Note whether odor is inside, outside, near manhole or near lift station.
After-hours issue	“This is an after-hours utilities issue. My contact number is [number].”	City says to leave contact information and issue details.

Sewer reminder: the City says sanitary sewer systems are designed only for used water, human body waste and toilet paper. Wipes, grease, rags and other materials can cause backups and blockages.

Water Source, Reclaimed Water, Irrigation Rules and Lead Service Line Inventory

Water source

Delray Beach withdraws water from the east coast surficial aquifer, described by the City as a 75- to 195-foot-deep underground aquifer, with 30 raw water wells located throughout the City.

Reclaimed water

Delray Beach has used reclaimed water since 2008. It is highly treated wastewater for non-drinking uses such as irrigation.

No lead lines found

The City’s required Water Service Line Inventory ran from November 2022 through April 2024, and the City states it has not found lead service lines in the distribution system.

Topic	Official context	Customer action
Water source	East coast surficial aquifer, 75-195 feet deep, supplied through 30 raw water wells.	Use this for source-water context if taste, minerals or water-quality questions arise.
Water treatment and monitoring	City pages provide treatment, monitoring and annual water quality reports.	Open the current Consumer Confidence Report before relying on non-official water-test claims.
Water issues	Low pressure, quality concerns, leaking meter or leaking hydrant should be reported.	Call 561-243-7312 with address and issue details.
Boil water notice	City directs customers to follow Florida Department of Health procedures if a boil water notice is issued.	Use official City/Health Department notice and lifted notice.
Potable irrigation schedule	Three days per week between 7 p.m. and 7 a.m.; odd addresses Monday/Wednesday/Saturday; even Tuesday/Thursday/Sunday.	Set irrigation controller correctly to avoid fines and pressure problems.
Rainfall shutoff	Disable irrigation when rainfall provides more than 3/4 to 1 inch of water per week.	Adjust timer after rain events.
Reclaimed water use	If reclaimed service is available, the City says it should be used for irrigation and potable water irrigation is prohibited when reclaimed service is available.	Ask if your property is in the reclaimed service area.
Reclaimed safety	Reclaimed water is highly treated, non-staining, odorless and bacteriologically safe for intended uses, but drinking it is not allowed.	Do not cross-connect reclaimed water to potable plumbing.
Service line ownership	City owns from main to meter; customer owns the portion behind the meter to threshold valve and beyond.	Ask who repairs the line before hiring a plumber or opening a claim.
Lead service line inventory	City states no lead service lines were found; unknown/private material can be reported to 561-243-7312.	Use the inventory map and report replaced private-side material to the City.

Water Source Reporting Water Issues Irrigation Rules Water Service Line Inventory

Reclaimed Water, Sewer/Wastewater and Fats, Oils and Grease

Reclaimed irrigation

Reclaimed water can irrigate golf courses, residences, medians and landscaped areas and can recharge groundwater.

Lower-cost resource

The City says reclaimed water rates are lower than using the same amount of drinking water for irrigation.

129 pump stations

The City owns 129 wastewater pump stations that collect and pump wastewater to the South Central Regional Wastewater Treatment Plant.

Topic	What to know	Action
Reclaimed water purpose	Highly treated domestic wastewater used for non-drinking purposes.	Use only for intended irrigation/landscape purposes.
Required use	If reclaimed water is available to your property, City guidance says you should use it for irrigation.	Ask Customer Service or Utilities if your address is eligible.
Potable irrigation prohibition	City prohibits drinking-water irrigation when reclaimed water service is available.	Do not keep potable irrigation active after reclaimed hookup unless City approves.
Bill impact	Customers using reclaimed water for irrigation should have lower water/sewer bills if they do not overuse it.	Monitor gallons after hookup; reclaimed is still a billed resource.
Sewer blockage	Report blockage to 561-243-7312.	Stop running water if backup is inside the home.
Sewer spill	Report spill immediately.	Keep people and pets away from contaminated water.
Sewage odor	Report persistent odor with location and time.	Note if odor is near a drain, manhole, lift station or outdoors.
What belongs in sewer	Used water, human body waste and toilet paper only.	Do not flush wipes, grease, paper towels, rags or hygiene products.

Reclaimed Water Sewer/Wastewater Issues Fats, Oils and Grease

Bill Help, Utility Assistance and Local Support

Call the City first

Before an account reaches shutoff or reconnection status, call 561-243-7100 and ask for the exact balance, date, fees and fastest posting method.

Palm Beach County assistance

Palm Beach County Community Action lists utility-assistance application routes and a Delray Beach service center location.

Document everything

Keep the bill, account number, notice, payment receipts, income/hardship documents and agency confirmation numbers.

Need	First step	What to ask
Cannot pay full amount	Call Delray Utility Billing at 561-243-7100.	“What exact amount prevents interruption, and what payment method posts fastest?”
Water already shut off	Pay full balance plus $5 late fee and $20 reconnect fee before 3:30 p.m. if seeking same-day weekday turn-on.	“Is my payment enough for same-day restoration?”
Need outside help	Contact Palm Beach County Community Action / utility assistance resources.	“Is water/sewer utility help available for Delray Beach accounts?”
Delray Beach local appointment	Palm Beach County lists a Delray Beach service center at 225 South Congress Avenue, 2nd Floor.	Ask what documents are required before going.
Application by phone	Palm Beach County lists 1-833-CSD-WILL / 1-833-273-9455.	Ask whether utility assistance is open and whether water bills qualify.
Pending agency pledge	Call Delray Utility Billing with agency name and amount.	“Can the account be noted while assistance is processing?”
High bill due to leak	Repair leak first, then gather proof and call Customer Service.	“What review or adjustment process applies to repaired leaks?”
Seasonal vacancy problem	Update mailing address and review usage dates.	“Was water used while the property was vacant?”

Assistance script: “My Delray Beach utility account is [account number]. My balance is [amount], and I received [late notice/shutoff/reconnect/no notice]. I can pay [amount] today and I am applying for assistance. What exact amount and deadline should I give the agency?”

Palm Beach County Utility Assistance Call 1-833-273-9455 Call Delray Utility Billing

Map: Delray Beach City Hall Utility Billing Office

Location / route	Address / phone	Use for
Utility Billing Customer Service	City Hall, 100 NW 1st Ave., 1st floor, Delray Beach, FL 33444 • 561-243-7100	Billing, payment, account documents, start/cancel service, reconnect confirmation.
City Hall drop box	In front of City Hall, 100 NW 1st Ave.	Check/money-order drop-off; no cash.
Mail payment	City of Delray Beach Water, PO Box 288242, Tampa, FL 33630-8242	Routine mailed payment with stub and account number.
After-hours utilities	561-243-7312	Water/sewer network issues after hours.
Palm Beach County assistance center	225 South Congress Avenue, 2nd Floor, Delray Beach, FL 33445	Utility-assistance screening and local support route.

Official Delray Water Utilities Links

Delray Water Utilities FAQ

What is the Delray Beach water utilities phone number?

Call Utility Billing Customer Service at 561-243-7100 for bill pay, portal login, account, start service, cancellation, payment and reconnection questions. For after-hours water/sewer issues, call 561-243-7312.

How do I pay my Delray Beach water bill online?

Use the City of Delray Beach Pay a Utility Bill page or the official Customer Payment Portal. Delray Beach transitioned to the Tyler Enterprise ERP portal in July 2026, so use the City website rather than an old bookmark.

What are the 2026 Delray Beach online payment fees?

Starting July 28, 2026, the City announced a $1.95 e-check fee and a 3.25% credit card processing fee with a $2.50 minimum. E-check and credit card phone payments have an additional $0.50 fee per transaction.

Where do I mail a Delray Beach water payment?

Mail the payment stub and check or money order to City of Delray Beach Water, PO Box 288242, Tampa, FL 33630-8242. Write the account number on the check or money order and do not send cash.

Where is the Delray Beach utility billing office?

Utility Billing Customer Service is on the first floor of City Hall at 100 NW 1st Ave., Delray Beach, FL 33444. Office hours are Monday-Friday, 8 a.m.-5 p.m.

How do I start water and sewer service in Delray Beach?

Owners need a warranty deed, government-issued photo ID for all persons on the deed and a completed Water and Sewer Service Application. Tenants need a lease of six months or more, ID for all adults listed on the lease and a completed application. A $15 activation fee is billed on the first bill.

How do I cancel Delray Beach utility service?

Tenants must submit a driver’s license copy for each account holder and the completed Request to Cancel Utility Services form to UtilitiesCustomerService@mydelraybeach.com within 48 hours of the cancellation date. Owners usually close accounts after property closing.

What happens if my Delray Beach water is shut off for nonpayment?

The account must be paid in full. For same-day weekday restoration, pay the full account balance plus a $5 late fee and $20 reconnection fee before 3:30 p.m., then call 561-243-7100 to confirm same-day turn-on.

What is the Delray Beach irrigation schedule?

For potable water irrigation, the City says lawns should be watered only three days per week between 7 p.m. and 7 a.m. Odd-numbered addresses water Monday, Wednesday and Saturday. Even-numbered addresses water Tuesday, Thursday and Sunday.

Who do I call for water pressure, water quality or sewer problems?

Call 561-243-7312 for Water & Sewer Network Division issues such as low pressure, water quality concerns, leaking meter, leaking hydrant, sewer blockage, sewer spill or sewage odor. After hours, leave your contact information and issue details.

30-Second Delray Water Utilities Checklist

Pay/login: use the City Pay a Utility Bill page or Customer Payment Portal; the City moved to Tyler Enterprise ERP in July 2026.

Call billing: 561-243-7100, Monday-Friday, 8 a.m.-5 p.m.; email UtilitiesCustomerService@mydelraybeach.com.

Emergency: call 561-243-7312 for water/sewer network issues after hours.

Mail: City of Delray Beach Water, PO Box 288242, Tampa, FL 33630-8242.

Visit/drop box: City Hall, 100 NW 1st Ave., 1st floor; drop box is in front of City Hall, no cash.

Reconnect: full balance + $5 late fee + $20 reconnect fee before 3:30 p.m. for same-day weekday turn-on, then call Customer Service.

Quarks_Systems

Editorial Team

WaterBillGuide.us

The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.

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Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely

Prepare before late fees or shutoff

Check high bill and leak causes

Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

City

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Utility / Water Department name

What do you need?

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

The payment page is linked from the official city, county, or utility website.

The page asks for your utility account number, customer number, or service address.

The page uses HTTPS and shows the utility/payment processor name clearly.

Any card fee, e-check fee, or convenience fee is shown before payment.

You can save or print a confirmation number after payment.

You checked whether late, shutoff, or reconnect notices require calling the office after payment.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

What is your current situation?

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Possible cause

Approx. bill increase

Quick leak test Turn off all water, then check whether the meter still moves.

Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.

Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Service request type

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

What do you need most?

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

City / Utility

Account number

Service address

Reason

Your name

Extra detail