Daytona Water Utilities Help Desk: Pay, Log In, Call or Restore Service
Use this guide like the Daytona Beach Utility Billing counter: pay your water and sewer bill, log in to Customer Connect, start or transfer service, stop service before moving, understand the 20-day due window and 10% late fee, report water emergencies, handle estimated bills, prepare for meter replacement, check conservation rules, and separate water charges from sewer, stormwater and garbage fees.
Quick Answer: Daytona Water Utilities Phone, Login and Address
Need |
Official route |
Prepare first |
Important detail |
|---|---|---|---|
Pay or log in online |
Account number, mailing ZIP code, balance and payment method. |
Online portal can pay/view bills and start, stop or transfer service. |
|
Pay by phone / billing question |
Account number, service address, bill date and payment confirmation if already paid. |
Use this number for billing, payment, opening accounts and nonpayment restoration. |
|
Visit Utility Billing |
301 S. Ridgewood Ave., Room 176, Daytona Beach, FL 32114. |
Bill stub, ID if changing service, lease/deed if opening account, payment method. |
Utility Billing hours are Monday-Friday, 8 AM-4:30 PM. |
Drop off payment |
Night depository drop box on east side of City Hall. |
Check/money order, payment stub and account number. |
Do not rely on drop box for disconnected service unless you call the office. |
Water emergency / water break |
Exact location, leak or pressure issue, property/street risk and callback number. |
Utilities page lists this as the 24/7 emergency number. |
|
Utilities Administration |
125 Basin Street, Suite 204, Daytona Beach, FL 32114. |
Operations question, field issue or department routing. |
Administration phone is 386-671-8824; billing still routes to 386-671-8100. |
Stop service |
Customer Connect, phone, in-person, or online turn-off form. |
Account number, driver license number, turn-off date, forwarding address. |
Only the account holder can request closure; final bill and deposit refund follow after turn-off. |
Need more time to pay |
Name, service address, phone, email, account number, date you can pay or installment amount. |
Submit before disconnection; online payment alone will not stop a scheduled disconnect. |
Same-day posting warning: the City says payments made after 4:30 PM are credited the following day. The FAQ also says transactions after 4 PM are considered next business day, so pay earlier during business hours when a due date, late fee or service interruption is close.
First Check: City of Daytona Beach or Another Local Provider?
A Daytona-area mailing address does not always mean City of Daytona Beach Utility Billing is the provider. South Daytona, Daytona Beach Shores, Holly Hill, Ormond Beach, Port Orange, apartments, condos, HOAs and private billing companies may use different portals and contacts.
Bill says City of Daytona Beach
Use Customer Connect, 386-671-8100, City Hall Room 176, and the city’s utility billing rules.
Condo, apartment or HOA
Water may be master-metered, included in rent/fees, or billed through a third-party submeter company.
Neighboring cities
South Daytona, Daytona Beach Shores and nearby municipalities can have their own utility billing systems.
Bill clue |
Use this route |
Verify before paying |
|---|---|---|
Bill shows City of Daytona Beach / Customer Connect / codb.us |
Use the City of Daytona Beach utility portal and Utility Billing phone. |
Account number, mailing ZIP code, service address and balance. |
Property is outside Daytona Beach city service area |
Check the provider printed on the bill before using the City portal. |
Provider name, phone, payment URL and remittance address. |
South Daytona customer notices |
Some water-quality notices can mention South Daytona customers because of wholesale/area service relationships. |
Use the bill provider for billing, but follow water-quality notice instructions if your address is included. |
Apartment statement adds water/sewer admin charge |
Ask property manager or submeter company. |
Lease utility clause and whether the city bills the unit directly. |
New construction or development connection |
Use Utility Service Application and permitting/development routing. |
Address, parcel, meter size, domestic/irrigation/fireline request and fee estimate. |
Pay or Log In to Daytona Water Utilities Online
The Customer Connect portal is the fastest route for routine payments, bill viewing and service requests. But the City is clear that online payment does not automatically stop a scheduled disconnect or restore service already disconnected for nonpayment.
Open the official Customer Connect portal
Use cc.codb.us or the City’s Utility Billing page link labeled “Pay Utility Bill.” Avoid unofficial payment pages.
Use account number and mailing ZIP code
For quick payment, enter the account number and mailing ZIP code provided by the utility. Confirm the service address before submitting payment.
Pay during business hours if timing matters
To have payment credited the same day and reduce late-fee risk, pay during Utility Billing business hours. Payments after the late-day cutoff are credited the next business day.
Call if service is disconnected or scheduled for shutoff
After nonpayment disconnection, call 386-671-8100 Monday-Friday from 8 AM to 4:30 PM and speak with a Customer Service Representative.
Save proof
Keep the confirmation number, date/time, amount, account number and screenshot. If a check or money order is used, include the account number and payment stub.
Payment route |
Use when |
Need ready |
Timing / warning |
|---|---|---|---|
Customer Connect online payment |
You want to pay or view bills online. |
Account number, mailing ZIP code and payment method. |
Payment after 4:30 PM is credited next day; online payment will not restore disconnected service. |
Phone payment / billing phone |
You need account help, posting question, service restoration or payment guidance. |
Account number, service address and payment details. |
Call 386-671-8100. |
In person at City Hall |
You need receipt, cash/card/check handling, service restoration discussion or document review. |
Bill stub, ID if needed, payment method and account information. |
301 S. Ridgewood Ave., Room 176, Monday-Friday 8 AM-4:30 PM. |
Night depository drop box |
Routine non-cash drop-off after hours. |
Envelope, payment stub, account number, check or money order. |
Drop box is on the east side of City Hall; not ideal for cutoff-risk accounts. |
Mail |
Routine payment with enough mailing time. |
Payment stub and account number on check or money order. |
Mail can delay posting; avoid it when due date or disconnect is close. |
Automatic payment |
You want to reduce missed-payment risk. |
Portal/account setup and bank or payment information. |
Still review every bill because high consumption, leaks or estimated-bill true-ups can change the amount. |
Payment agreement |
You need extra time or installments. |
Utility Billing Agreement form details and date/amount you can pay. |
Submit before service interruption; future bills still need to be paid. |
Due Date, 10% Late Fee, No Door Tags and Service Restoration
Monthly bills
Bills include water, sewer, stormwater and garbage collection fees.
20-day window
Monthly bills are mailed 20 days before payment is due.
10% late fee
On the 21st day, a 10% late fee is assessed.
No door tag
The City no longer hangs delinquent water-service door tags.
Situation |
City rule / risk |
Best action |
|---|---|---|
Bill arrives |
The City mails monthly utility bills 20 days before payment is due. |
Pay before the due date or set automatic reminders. |
Payment not made by due date |
On day 21, 10% late fee is assessed. |
Pay immediately and call if you believe payment was posted incorrectly. |
Next month’s bill is issued with unpaid balance |
Customers have 10 days to pay the unpaid balance before service is interrupted. |
Do not wait for a door hanger; the City ended door-tag courtesy notices. |
Online payment after cutoff risk |
Online payment will not stop a scheduled service disconnect or restore disconnected service. |
Call 386-671-8100 and speak with Customer Service during business hours. |
Service disconnected for nonpayment |
Office call is required for restoration handling. |
Pay required amount, save confirmation and call 386-671-8100 Monday-Friday, 8 AM-4:30 PM. |
Partial payment of combined utility bill |
Stormwater FAQ says partial payments apply first to stormwater fee, second to garbage, and last to water/sewer service. |
Ask for full payoff amount before assuming water/sewer is protected. |
Need more time or installments |
Utility Billing Agreement form lets customers request extra time or installment payments. |
Submit early and keep paying new monthly bills plus any agreed installment. |
Most important rule: do not make an online payment and assume the shutoff is stopped. If the account is already disconnected or scheduled for disconnect, speak with Utility Billing at 386-671-8100 during business hours.
Start, Transfer or Stop Daytona Beach Water Service
Customer Connect can handle start, stop or transfer requests, and the City FAQ explains what documents and timing are needed for residential and commercial accounts. Same-day activation depends on submitting the required deposit by noon on a business day.
Task |
Official route |
Prepare |
Important detail |
|---|---|---|---|
Open residential utility account |
Customer Connect, Utility Billing form, phone or in-person office. |
Advance security deposit, nonrefundable admin fee, deed or lease and picture identification. |
Same-day activation requires deposit by 12 noon, Monday-Friday excluding holidays. |
Open commercial utility account |
Written request / form / Utility Billing office. |
Advance security deposit, nonrefundable admin fee, deed or lease, Tax ID, and memo on company letterhead requesting utility activation. |
Deposit amount varies depending on meter size or service line. |
Start water/sewer for development or utility construction |
Utility Service Application / permitting route. |
Domestic, irrigation or fireline service type; existing account status; project details; required fees. |
Use the correct form for new connections rather than routine tenant/owner account setup. |
Transfer service |
Customer Connect start/stop/transfer service. |
Current account, new service address, transfer date, lease/deed, ID and contact information. |
Confirm old service is closed so charges do not continue. |
Stop residential service |
Phone, in person, writing, Customer Connect or online Turn Off Service form. |
Account holder name, driver license number, phone, current address, account number and forwarding address. |
Only account holder can close the account; security deposit refund is mailed approximately 4 weeks after turn-off. |
Stop commercial service |
Written request through form or 301 S. Ridgewood Ave., Daytona Beach, FL 32114. |
Company/account details, final date, forwarding address and authorized signer. |
Keep final-bill proof for closing or tenant turnover. |
Daytona Utility Bill Decoder: Water, Sewer, Stormwater and Garbage
A Daytona Beach utility bill is a combined monthly statement. A high total is not always a water leak; it can include fixed fees, stormwater, garbage collection, sewer charges, estimated usage true-ups or rate changes.
Bill line / item |
What it usually means |
Who to call |
What to check |
|---|---|---|---|
Water use |
Water measured by meter for the billing cycle. |
Utility Billing for billing questions; Utilities emergency line for active breaks. |
Meter read, days in cycle, estimated read, leak signs and seasonal irrigation. |
Sewer / wastewater |
Wastewater service associated with city sewer system. |
Utility Billing for bill; Utilities emergency line for sewer/water emergency. |
Whether property is connected to sewer and whether usage changed. |
Stormwater utility fee |
Supports stormwater system work such as ditches, canals, storm drain pipes and inlets. |
Utility Billing or Stormwater/Utilities resources. |
Partial payments may apply to stormwater before water/sewer service. |
Garbage / solid waste |
Garbage/recycling collection fee on combined monthly bill. |
Use solid waste resources for collection issues; Utility Billing for bill total. |
Collection schedule, missed pickup, cart issue or rate schedule. |
Late fee |
10% fee assessed on day 21 if not paid by due date. |
Utility Billing. |
Payment date, posting date and proof of payment. |
Estimated bill |
Used when actual read cannot be obtained due to weather, access or technical issue. |
Utility Billing. |
True-up once actual reading is available. |
Rate increase |
Official utility packet says utility rates increased by CPI of 4.9% effective Oct. 1, 2025. |
Utility Billing or current Water & Sewer Rates PDF. |
Check the latest official fee packet before calculating exact 2026 charges. |
Rate check: the official utility fee packet for 2025/2026 says utility rates, connection-capital facilities fees and stormwater increased by CPI of 4.9% effective Oct. 1, 2025. For an exact bill estimate, use the current City PDF plus your meter size, usage, sewer status, stormwater and garbage charges.
High Water Bill, Estimated Bill, New Meter or Leak Concern
Estimated bills happen
If the City cannot obtain a read because of weather, access or technical issues, the bill may be estimated and trued up later.
New meters can read more accurately
The meter program says older meters may have under-registered usage, so a new accurate meter can show higher consumption.
Check leaks first
Toilets, irrigation, hose bibs, pool fill, service lines and water softeners can raise monthly usage quickly.
High-bill check |
How to check |
What to do next |
|---|---|---|
Estimated reading |
Look for estimated language on the bill or compare to actual meter read. |
Ask when the true-up will occur and whether an actual reading is now available. |
New meter installation |
Check whether your meter was recently replaced or inspected by VEPO Metering. |
Contact Utility Billing at 386-671-8100 if registered consumption increased unexpectedly. |
Toilet leak |
Place dye/food coloring in tank, wait 15-30 minutes without flushing, then check bowl. |
Repair flapper/fill valve and keep receipt. |
Irrigation schedule |
Check controller programs, rain shutoff device, broken heads and runtime per zone. |
Follow St. Johns River Water Management District watering rules and avoid 10 AM-4 PM watering. |
Service-line or yard leak |
Look for wet spots, sinkholes, greener patches, meter movement when all water is off. |
Call a plumber for private-side leaks; call the emergency number for active city-side break. |
Pool fill / pressure washing / guests |
Review one-time events during the billing cycle. |
Compare gallons to the same month last year if possible. |
Bill includes non-water charges |
Separate water from sewer, stormwater and garbage lines. |
Ask Utility Billing to explain each charge before disputing the meter. |
2026 Water Meter Replacement: What Customers Should Know
The City is replacing and inspecting residential water meters to improve reading accuracy and reliability. Crews may visit around 15,000 addresses, but not every visit means a meter will be replaced.
Meter program item |
Official detail |
Customer action |
|---|---|---|
Who is doing work? |
VEPO Metering installers with marked vehicles, shirts and badges. |
Check identification before allowing work around the meter. |
Will installers enter home? |
No. The City says the installer does not need to enter the home. |
If someone insists on entering, refuse and call police or 911 if emergency. |
How long does exchange take? |
Typical change-out takes about 30 minutes to 1 hour. |
Do not use water during installation. |
How will customer know? |
Door hangers are placed before and after installation or when crews need to return. |
Clear meter access and remove vehicles/objects blocking the meter. |
What after installation? |
Temporary air bubbles or discolored water may occur because water was turned off. |
Run cold water briefly to clear it up. |
Problem after install |
Contact VEPO at 877-860-VEPO (8376) for installer-related concerns. |
For major leaks or service disruption, contact City emergency dispatch. |
Bill increases after meter change |
Old meter may not have fully registered usage; new meters are tested for accuracy. |
Call Utility Billing at 386-671-8100 and ask for usage review. |
Water Emergency, Flushing, Water Quality and Reclaimed Water
Water break
Report water breaks and 24/7 utility emergencies to 386-671-8815.
Reclaimed water
Reuse water is non-potable, highly treated water for irrigation, carried through purple pipes and purple meters.
System flushing
During flushing, taste may change slightly, but the City said water remains safe to drink during the 2026 free-chlorine process.
Problem or question |
Best official route |
Say this |
Have ready |
|---|---|---|---|
Water main break / street leak |
386-671-8815. |
“Water is breaking or flowing at [address/cross street].” |
Exact location, photos if safe, traffic hazard, flow direction and time started. |
No water / pressure loss |
386-671-8815 if active field issue; 386-671-8100 if billing/disconnect question. |
“I have no water or low pressure at [address].” |
Account status, neighbors affected, recent meter work, time started. |
Water quality / flushing taste change |
Water department contact listed in City flushing notices: 386-671-8815 or 386-671-8809. |
“My water has [taste/color/odor] after flushing.” |
Hot/cold comparison, fixtures affected, date/time, neighbors affected. |
Reclaimed water availability |
Utilities Administration at 386-671-8824. |
“I want to know whether reuse water is available for irrigation at [address].” |
Address, irrigation setup and current potable/irrigation meter details. |
Reclaimed water safety |
Reclaimed Water page and Utilities Department. |
“I need permitted uses and restrictions for reuse water.” |
Use only for allowed irrigation/non-potable uses; do not drink or connect to potable plumbing. |
Stormwater drain issue |
REPort a Concern / Utilities stormwater resources. |
“A storm drain/ditch/canal is blocked or flooding at [location].” |
Photos, location, flooding depth and safety risk. |
Water Conservation and Watering Restrictions in Daytona Beach
Daytona Beach says it follows St. Johns River Water Management District watering restrictions. The City’s conservation tips remind customers not to water between 10 AM and 4 PM, to use rain shutoff devices, to calibrate irrigation systems and to check for leaks.
Watering topic |
Practical rule |
Customer action |
|---|---|---|
No watering midday |
Do not water between 10 AM and 4 PM. |
Set irrigation before 10 AM or after 4 PM. |
Daylight saving time schedule |
Homes with odd-numbered or no addresses generally water Wednesday and Saturday; even-numbered homes Thursday and Sunday; nonresidential Tuesday and Friday. |
Check SJRWMD/Volusia current schedule before programming controller. |
Eastern Standard Time schedule |
One-day schedule generally applies: odd/no address Saturday, even address Sunday, nonresidential Tuesday. |
Reset controller when time changes. |
Per-zone limit |
Volusia guidance says irrigation is limited to no more than one hour and three-quarters inch per zone per irrigation day. |
Use tuna-can test or irrigation audit to calibrate runtime. |
Rain shutoff device |
Automatic irrigation should shut off when it rains. |
Test rain sensor and smart controller before wet season. |
Micro-irrigation |
Low-flow emitters deliver water directly to root zone. |
Use for beds, shrubs and Florida-Friendly landscape areas. |
Indoor conservation |
City tips include leak checks, turning off faucet while brushing, shorter showers and full laundry/dishwasher loads. |
Start with toilets and shower/faucet fixtures if water use rises. |
Outdoor conservation |
Use site-suited plants, 2-3 inches of mulch and smart irrigation setup. |
Choose Florida-Friendly plants and reduce turf irrigation where possible. |
Garbage, Stormwater and Why They Appear on the Utility Bill
The City’s utility bill can include more than water and sewer. Stormwater and garbage charges may stay on the bill even when indoor water use is low, so use the bill-line decoder before treating the full amount as water consumption.
Charge / service |
Why it appears |
What to do |
|---|---|---|
Garbage collection |
Monthly utility bills include garbage collection fees. |
Use the City’s garbage/recycling FAQ and solid waste rate resources for collection questions. |
Stormwater utility fee |
Funds stormwater service, ditch/canal/storm drain pipe/inlet maintenance and drainage work. |
Report blocked drains or flooding through REPort a Concern. |
Partial payment order |
Stormwater FAQ says partial combined-bill payments apply first to stormwater, second to garbage, last to water/sewer. |
Pay full amount due if trying to avoid water-service interruption. |
Flooding prevention |
Keeping stormwater drains clear helps neighborhood drainage. |
Keep leaves, trash and yard debris out of curb inlets and ditches. |
Rate changes |
Utility fee packet says stormwater increased by CPI of 4.9% effective Oct. 1, 2025. |
Use the latest official PDF before quoting exact monthly fee. |
Daytona Beach Utility Billing Office, Utilities Administration and Map
Utility Billing
301 S. Ridgewood Ave., Room 176
Daytona Beach, FL 32114
Phone: 386-671-8100
Fax: 386-671-8115
Hours: Monday-Friday, 8 AM-4:30 PM
Utilities Administration
125 Basin Street, Suite 204
Daytona Beach, FL 32114
Phone: 386-671-8824
Emergency: 386-671-8815
City Hall General
301 S. Ridgewood Avenue
Daytona Beach, FL 32114
Main: 386-671-8400
City Hall hours: Monday-Friday, 8 AM-5 PM
Location / route |
Address / phone |
Use for |
|---|---|---|
Utility Billing office |
301 S. Ridgewood Ave., Room 176; 386-671-8100. |
Bill payment, billing questions, start/stop/transfer service, deposits, payment agreements and service restoration after nonpayment. |
Night depository |
East side of City Hall. |
Routine check/money-order drop-off with account number. |
Utilities Administration |
125 Basin Street, Suite 204; 386-671-8824. |
Water, sewer, stormwater and reclaimed-water department routing. |
24/7 Utilities emergency |
386-671-8815. |
Water breaks and urgent utility field problems. |
Online portal |
cc.codb.us / codb.us/payutilitybill. |
Pay/view bills and start, stop or transfer service. |
REPort a Concern |
SeeClickFix / City concern portal. |
Non-billing complaints, stormwater concerns, blocked drains and visible field issues. |
Daytona Water Utilities FAQ
What is the Daytona Beach Utility Billing phone number?
Call Utility Billing at 386-671-8100 for water, sewer, stormwater and garbage bill questions, payment posting, opening accounts, stopping service and restoration after nonpayment.
Where do I pay my Daytona Beach water bill online?
Use the official Customer Connect portal at cc.codb.us or the City link codb.us/payutilitybill. The portal can pay or view bills and can also start, stop or transfer service.
Where is the Daytona Beach Utility Billing office?
The Utility Billing office is at 301 S. Ridgewood Ave., Room 176, Daytona Beach, FL 32114. Hours are Monday-Friday, 8 AM to 4:30 PM.
What is the Daytona Beach water emergency number?
The Utilities Department lists 386-671-8815 as the 24/7 emergency phone number. Use it for water breaks and urgent utility field problems.
Will paying online restore water service after nonpayment?
No. The City says online payment will not stop scheduled disconnect due to nonpayment, restore service already disconnected for nonpayment, or avoid late fees when paying after the due date. Call 386-671-8100 during business hours after payment.
When is my Daytona Beach utility bill late?
Monthly utility bills are mailed 20 days before payment is due. On the 21st day, a 10% late fee is assessed. Once the next month’s bill is issued, customers have 10 days to pay the unpaid balance before service is interrupted.
How do I open a new Daytona Beach utility account?
Residential accounts require an advance security deposit, nonrefundable admin fee, deed or lease and picture ID. Same-day activation requires deposit by 12 noon, Monday-Friday excluding holidays. Commercial accounts also require Tax ID and a memo on company letterhead.
How do I stop Daytona Beach utility service?
The account holder can request turn-off by phone, in person, writing, Customer Connect or the online Turn Off Service form. Prepare account number, driver license number, stop date, phone and forwarding address. The remaining security deposit is mailed about four weeks after service is turned off.
Why was my Daytona water bill estimated?
The City says bills may be estimated when a meter reading cannot be obtained because of weather, access or technical issues. Once an actual reading is available, the account is adjusted through a true-up.
What watering restrictions apply in Daytona Beach?
Daytona Beach follows St. Johns River Water Management District watering restrictions. Do not water between 10 AM and 4 PM. During daylight saving time, odd/no-address homes generally water Wednesday and Saturday, even addresses Thursday and Sunday, and nonresidential Tuesday and Friday; during Eastern Standard Time the schedule generally drops to once per week.
30-Second Daytona Water Utilities Checklist
Pay/login: use Customer Connect at cc.codb.us or codb.us/payutilitybill.
Billing: call 386-671-8100 or visit 301 S. Ridgewood Ave., Room 176, Monday-Friday 8 AM-4:30 PM.
Emergency: call 386-671-8815 for water breaks or urgent utility field problems.
Late bill: bills are mailed 20 days before due date; day 21 adds a 10% late fee; no more door-hanger warning before interruption.
Disconnected service: online payment alone will not restore water; pay and then call Utility Billing during business hours.
Start service: residential account needs deposit, admin fee, deed/lease and photo ID; same-day activation requires deposit by noon.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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