Delray Beach Water Utilities Help Desk for Bills, Login, Service and Water Problems
Use this guide to pay a City of Delray Beach water and sewer bill, log in to the new utility billing portal, call the correct phone number, enroll in e-billing, mail a payment, start or cancel service, understand current 2026 water and wastewater charges, restore service after non-payment, report low pressure or a leaking meter, and avoid mixing water charges with sanitation, reclaimed water or private apartment utility billing.
Start Here: Pick the Exact Delray Beach Utility Task
Searcher intent |
Best official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Customer Payment Portal / Tyler Enterprise ERP utility billing portal. |
Utility account number, service address, bill amount, email and payment method. |
Delray Beach transitioned to the new billing platform in July 2026; old saved links or old bookmarks may fail. |
Make a quick one-time payment |
Use the online Utility Bill Payment system from the City Utility Billing page. |
Account number and current balance. |
Save payment confirmation and call if service was already interrupted. |
Enroll in e-billing |
Log in to the Customer Payment Portal and open the e-billing enrollment option. |
Email address and portal login. |
Your bill arrives by email on the bill date and includes a direct payment link. |
Pay by phone |
Call 561-243-7100 and use the 24-hour IVR payment option. |
Account number and payment method. |
City page says there is no fee for the IVR convenience option, but the 2026 portal launch notice adds phone e-check/card fee rules starting July 28, 2026. Listen to the phone prompts before submitting. |
Mail payment |
City of Delray Beach Water, P.O. Box 288242, Tampa, FL 33630-8242. |
Payment stub, check or money order, account number written on payment. |
Do not mail cash. Mail is not the safest route when service is near shutoff. |
Pay at City Hall |
City Hall cashiers, 100 NW 1st Ave., first floor. |
Bill/account number and payment method. |
Regular business hours are Monday-Friday, 8 AM-5 PM. Drop box is in front of City Hall. |
Service turned off for non-payment |
Pay online, by phone or at City Hall, then call Customer Service to confirm same-day turn-on. |
Full balance, $5 late fee, $20 reconnection fee and confirmation number. |
To guarantee same-day turn-on Monday-Friday, pay before 3:30 PM and call 561-243-7100 afterward. |
Low pressure, water quality, leaking meter or hydrant |
Call Water & Sewer Network Division / after-hours utilities at 561-243-7312. |
Address, cross street, problem type, callback phone and photos if safe. |
For after-hours issues, leave contact info and describe the problem clearly. |
August 2026 transition note: Delray Beach announced online payment suspension during the July 2026 platform upgrade and said late fees would be waived through August 7, 2026. If your bill is from that transition window, call 561-243-7100 and ask how the temporary portal outage affected posting, late fees, bill timing and payment confirmation.
Official Delray Beach Utility Billing Contact Box
Utility Billing Customer Service
Phone: 561-243-7100
Fax: 561-243-7113
Email: UtilitiesCustomerService@mydelraybeach.com
Hours: Monday-Friday, 8:00 AM-5:00 PM.
City Hall / Payment Office
City of Delray Beach Utility Billing
City Hall, first floor
100 NW 1st Ave.
Delray Beach, FL 33444
Use City Hall for account discussions, in-person payment, drop box, documentation questions and new/cancel service follow-up.
After-Hours Utilities
Water & Sewer Network Division / after-hours utilities:
561-243-7312
Use this for low pressure, water-quality concern, leaking water meter, leaking fire hydrant, sewer/wastewater issue or after-hours field problem.
Florida public-records reminder: the City warns that email addresses are public records under Florida law. If you do not want your email address released in a public-records response, contact the office by phone or in writing instead of sending email.
Pay Bill and Login: New Tyler Enterprise ERP Portal
New portal
The City launched a new Tyler Enterprise ERP online water bill portal in July 2026.
Account features
The launch notice says customers can create an online account and securely store credit card information for future payments.
E-check fee
Starting July 28, 2026, e-check payments have a $1.95 fee.
Card fee
Starting July 28, 2026, credit card payments have a 3.25% processing fee with a $2.50 minimum.
Payment route |
Official detail / action |
Best for |
Practical warning |
|---|---|---|---|
Online Customer Payment Portal |
Use utilitybilling.delraybeachfl.gov from the City’s Pay Utility Bill page. |
One-time payment, online account, stored card and e-billing enrollment. |
Use the official City URL, not a search ad or third-party bill-pay page. |
E-billing |
After login, click the e-billing enrollment options and information page. |
Customers who want the bill by email on the bill date. |
Check spam/junk after enrollment and keep mailing address updated for backup contact. |
Automatic bank draft |
Submit Automatic Bill Payment Agreement, voided check and copy of driver’s license. |
Customers who want no-extra-service-fee automatic bank drafting. |
Mail or drop forms at City Hall drop box; do not assume enrollment until confirmed. |
Pay by phone / IVR |
Call 561-243-7100; minimum transaction amount is $10 on the IVR payment option. |
Phone payment, restoration payment or when online access is unavailable. |
Phone e-check/card payments have an additional $0.50 per transaction under the July 2026 portal fee notice. |
Mail payment |
City of Delray Beach Water, P.O. Box 288242, Tampa, FL 33630-8242. |
Routine check or money-order payment. |
Write the account number on payment and do not send cash. |
City Hall cashier |
Cash, check, money order and credit cards are accepted during regular business hours. |
Account help, immediate counter payment and documentation questions. |
Bring account number and ID if discussing account details. |
City Hall drop box |
Drop box is located in front of City Hall. |
After-hours check/money-order payment. |
No cash. Call if payment is time-sensitive or service is interrupted. |
Seasonal resident address change |
City suggests submitting a change of address form and turning off water at house valve while away. |
Snowbirds / seasonal residents. |
Submit another change of address when returning so the account reflects the correct mailing address. |
Official payment and billing links:
Open, Cancel or Update a Delray Beach Utility Account
Owners: open new account
- Submit Warranty Deed with required signatures.
- Submit government-issued photo ID for all persons listed on the deed.
- Submit completed Water and Sewer Service Application.
- Deposit will be billed on the first bill.
- A $15 activation fee will be assessed on the first bill.
Tenants: open new account
- Valid lease of six months or more is required.
- Single Family Residential Lease form must be completed and signed by lessee and lessor.
- Government-issued photo ID required for all persons over 18 listed on lease.
- Completed Water and Sewer Service Application required.
- Deposit is based on meter size and billed on the first bill, with $15 activation fee.
Cancel service
- Send required information within 48 hours of cancellation/end date.
- Tenants submit signed Request to Cancel Utility Services.
- Include driver’s license copy for each account holder.
- Final bill is generated from last meter read to cancellation date.
- Credit balance refund is mailed within 6-8 weeks after cancellation.
48-hour rule: the City says new account holders must submit all required documentation within 48 hours before the move-in or start date. For closing accounts, send signed documents and required ID within 48 hours of the cancellation date.
Service Interruption, Same-Day Turn-On and Reconnection Fees
Pay full balance
If water is turned off due to non-payment, the City says the account must be paid in full to restore service.
$5 late fee
The same-day restoration instruction includes a $5 late fee.
$20 reconnect
The same-day restoration instruction includes a $20 reconnection fee.
3:30 PM cutoff
Pay before 3:30 PM Monday-Friday to guarantee same-day turn-on.
Situation | City instruction | Best action |
|---|---|---|
Water is off for non-payment | Account must be paid in full to restore service. | Ask for exact full balance before paying. |
Need same-day turn-on | Pay full balance plus $5 late fee and $20 reconnection fee before 3:30 PM Monday-Friday. | Use online, phone or City Hall payment, then call 561-243-7100 to confirm. |
Paid online but water not restored | City says once payment has been made, call Customer Service to confirm same-day turn-on service. | Call with confirmation number, amount, date and time. |
Payment made after 3:30 PM | Same-day turn-on is not guaranteed under the City’s posted instruction. | Ask when restoration is scheduled and whether after-hours route applies. |
July 2026 portal transition bill | City announced platform upgrade suspension and late-fee waiver through August 7, 2026. | Ask whether your account falls inside the waiver window. |
Drop-box payment during service interruption | Drop-box payments may not create immediate restoration proof. | Call Customer Service before relying on a drop-box payment to restore water. |
Payment mailed while service is off | Mail goes to Tampa processing center and is not immediate. | Use faster payment route and call with confirmation. |
Dispute about bill amount | Account holders may visit office to discuss account details. | Bring bill, meter reading, leak evidence, payment proof and ID. |
2026 Delray Beach Water and Wastewater Rate Clues
Delray Beach’s 2026 residential customer rate brochure and rate ordinance show inside-city and outside-city billing differences. Charges can include water base charges, water usage tiers, sewer base charges, sewer commodity charges, reclaimed water and sanitation items. Use the table below for orientation, then verify the actual amount in the customer portal or with Utility Billing.
2026 brochure base
Residential inside-city total water base charge shown in the 2026 brochure is $18.09.
Outside-city base
Residential outside-city total water base charge shown in the 2026 brochure is $22.61.
Sewer cap
Residential sewer commodity charge is capped at a maximum of 12,000 gallons per unit in the brochure.
Oct. 1 change
Ordinance tables include new water and wastewater rates effective October 1, 2026.
Rate / bill item | Inside city clue | Outside city clue | What it means |
|---|---|---|---|
2026 residential water fixed customer charge | $3.00 per meter | $3.75 per meter | Meter/customer charge before usage. |
2026 residential fixed base facility charge | $15.09 per unit | $18.86 per unit | Base facility charge before usage. |
2026 total residential water base charges | $18.09 | $22.61 | Customer charge plus base facility charge in the 2026 brochure. |
Residential water, 3,000-12,000 gallons | $2.61 per 1,000 gallons | $3.26 per 1,000 gallons | Common moderate-use tier shown in the brochure. |
Residential water, 12,001-25,000 gallons | $5.22 per 1,000 gallons | $6.53 per 1,000 gallons | Higher usage tier; irrigation/leaks often push bills here. |
Residential water, 25,001-50,000 gallons | $7.83 per 1,000 gallons | $9.79 per 1,000 gallons | High-use tier. |
Residential water above 50,000 gallons | $10.44 per 1,000 gallons | $13.05 per 1,000 gallons | Very high-use tier; check leaks/irrigation immediately. |
2026 sewer fixed base facility charge | $19.66 per unit | $22.55 per unit | Sewer base charge. |
2026 sewer commodity charge | $4.17 per 1,000 gallons, max 12,000 gallons | $5.22 per 1,000 gallons, max 12,000 gallons | Sewer commodity charge is capped in the brochure. |
Reclaimed water retail | $1.00 per 1,000 gallons | Check account/service area | Reclaimed water is lower-cost than drinking-water irrigation. |
October 1, 2026 ordinance update | Inside-city single-family water minimum shown at $16.45 and wastewater minimum at $21.43 in later ordinance table. | Outside-city single-family water minimum shown at $20.56 and wastewater minimum at $26.79. | Customers should verify which effective-date table is on their bill. |
High-bill math tip: compare gallons first. A higher Delray Beach water bill may come from higher usage tier, sewer commodity charge up to the residential cap, sanitation service, reclaimed water, late/reconnect fees, payment-processing fees, or outside-city rate class.
High Bill, Seasonal Resident Issues, Leaks and Meter Problems
Meter-based bills
The City says monthly water bills are calculated from usage measured by the water meter reading.
Seasonal homes
The City suggests seasonal residents turn off water at the house valve and lock outdoor spigots while away.
Leaking meter
Call 561-243-7312 for a leaking water meter or leaking fire hydrant.
Water quality
Call the Water & Sewer Network Division for low pressure or water-quality concerns.
Problem | What to check first | Best next action |
|---|---|---|
Bill jumps suddenly | Compare gallons, billing period, water tier, sewer cap, sanitation charges and prior balance. | Call Utility Billing with current and prior bills. |
Usage is high while away | Outdoor spigot, irrigation timer, toilet, pool autofill, water softener and house valve. | Seasonal residents should use address-change form and turn off house valve while away when appropriate. |
Water meter leak | Water around meter box, sidewalk, curb or street. | Call 561-243-7312 and report exact address/cross street. |
Leaking fire hydrant | Visible water at hydrant or street flow. | Call 561-243-7312; after hours leave message with contact info and issue. |
Low pressure | One fixture vs whole property, neighbors affected, recent utility work, valves, irrigation. | Call Water & Sewer Network Division. |
Water quality concern | Color, odor, taste, hot/cold water, all fixtures vs one fixture, recent flushing or work. | Use Reporting Water Issues route and consult water-color/water-quality pages. |
Boil water notice | Whether your address is included and whether the notice has been lifted. | Follow the City notice and Florida Department of Health boil-water procedures. |
Reclaimed irrigation available | Whether reclaimed service is available to property. | If available, the City says reclaimed water should be used for irrigation and potable water is prohibited for irrigation when reclaimed is available. |
Water Quality, Treatment, Fluoride, Boil Notices and Reclaimed Water
Drinking water treatment
The City says the water plant uses lime softening, aeration, lime blending, settling, filtration and disinfection before distribution.
Compliance monitoring
The Compliance Division monitors water quality compliance with state and federal standards through sampling, testing and reporting.
Fluoride update
In compliance with Florida Senate Bill 700, Delray Beach discontinued adding fluoride to drinking water as of July 1, 2025.
Water-quality topic | Official clue | What to do |
|---|---|---|
Annual drinking-water report | Consumer Confidence Reports are designed to inform customers about water quality and services delivered every day. | Open the latest Annual Drinking Water Quality Report before quoting test results. |
Water treatment | City describes lime softening, aeration, settling, filtration and disinfection. | Use drinking-water and treatment pages for treatment-process questions. |
EPA / Safe Drinking Water Act compliance | City states its drinking water complies with EPA Safe Drinking Water Act requirements. | Use current CCR for detailed contaminant values. |
Water color / taste / odor | Water Color FAQ explains secondary drinking-water standards, taste, color and odor topics. | Call 561-243-7312 if the issue is sudden, persistent or neighborhood-wide. |
Boil water notice | Reporting Water Issues page points customers to Florida Department of Health boil-water procedures when notice is issued. | Follow the specific City notice and wait for the official lift notice. |
Reclaimed water | City has used reclaimed water since 2008 and says it helps reduce demand on traditional sources. | Use reclaimed water where available for irrigation according to City rules. |
Reclaimed water safety | Reclaimed water is highly treated wastewater and monitored/tested for quality; drinking reclaimed water is not allowed. | Do not drink reclaimed water or cross-connect it with potable water. |
Reclaimed irrigation pressure | Irrigation systems should be designed for reclaimed pressure between 40 and 60 psi. | Tell irrigation contractor whether your property uses reclaimed water. |
Backflow with reclaimed water | Approved backflow prevention device is required on drinking-water system before receiving reclaimed water. | Keep backflow device installed, tested and maintained. |
Delray Beach Water, Sanitation, Reclaimed Water, Condo Billing or Palm Beach County?
Provider check before paying: this guide is for City of Delray Beach Utility Billing. Delray-area customers may also see Palm Beach County Water Utilities, condo association billing, apartment utility allocation, private irrigation/reclaimed water, sanitation charges or another municipal provider. Match the provider name on the bill before paying.
Bill/provider clue | Why it matters | What to do |
|---|---|---|
Bill says City of Delray Beach Water / Utility Billing | Use the City payment portal, 561-243-7100 and City Hall routes. | Proceed with this page. |
Bill includes sanitation / garbage / recycling | City utility statements can include non-water services. | Separate water usage from sanitation charges before calling about a high bill. |
Reclaimed water service available | City says potable water irrigation is prohibited where reclaimed service is available. | Use reclaimed water for irrigation if the property is connected/available. |
Condo or apartment utility allocation | You may not have a direct City utility account. | Ask landlord/association for the master bill, billing period and allocation method. |
Palm Beach County Water Utilities | Different utility provider and payment portal. | Use Palm Beach County Water Utilities if the bill says PBCWUD. |
Third-party payment website | May delay posting, charge extra or pay the wrong account. | Use the City’s Utility Billing page and customer portal only. |
Boil notice or water issue | Billing office may not be the fastest field route. | Use Water & Sewer Network Division / after-hours utilities at 561-243-7312. |
Before You Call 561-243-7100 or 561-243-7312
Call reason | Prepare first | Ask this exact question |
|---|---|---|
Payment not showing | Account number, amount, date/time, method, confirmation/check number and screenshot. | “Has this payment posted, and does the July 2026 portal-transition waiver affect my bill?” |
Portal login problem | Account number, email, old/new portal status, browser/device and error message. | “Can you verify the correct Tyler Enterprise ERP account setup for my utility bill?” |
Same-day restoration | Full balance, $5 late fee, $20 reconnect fee, payment confirmation and time paid. | “Can you confirm same-day turn-on because I paid before 3:30 PM?” |
New owner account | Warranty deed, IDs, completed application and start date. | “Is any document missing before my 48-hour start window?” |
New tenant account | Six-month-or-longer lease, IDs for all adults on lease, application and start date. | “Will the deposit and $15 activation fee appear on my first bill?” |
Cancel service | Signed cancellation form, ID copies, cancellation date and forwarding address. | “When will my final read happen, and how will my deposit or credit balance be handled?” |
High bill | Current/prior gallons, meter reading if safe, leak/irrigation checks, sanitation line review. | “Is the increase from water usage, sewer, sanitation, reclaimed water, late fees or outside-city rate?” |
Water issue | Exact address, cross street, issue type, photos if safe and callback number. | “Should this be handled as low pressure, water quality, leaking meter, leaking hydrant or sewer issue?” |
Delray Beach Utility Billing Map, City Hall and Payment Routes
Place / route | Address / phone | Use for |
|---|---|---|
Utility Billing Customer Service | City Hall, 100 NW 1st Ave., first floor, Delray Beach, FL 33444 561-243-7100 | Water/sewer bill, payment, portal, account, new/cancel service and restoration questions. |
Utility Billing email | UtilitiesCustomerService@mydelraybeach.com | Billing/service documents and non-emergency questions; remember Florida public-records email notice. |
Customer Payment Portal | utilitybilling.delraybeachfl.gov | Online payment, account login, stored payment method and e-billing enrollment. |
Pay-by-phone IVR | 561-243-7100 | 24-hour phone payment option and payment confirmation route. |
Mail payment | City of Delray Beach Water, P.O. Box 288242, Tampa, FL 33630-8242 | Check or money-order payment with stub; no cash. |
City Hall drop box | Front of City Hall, 100 NW 1st Ave. | After-hours check/money-order drop-off; no cash. |
Water & Sewer Network Division | 561-243-7312 | Low pressure, water quality, leaking water meter, leaking fire hydrant, sewer/wastewater issues. |
After-hours utilities | 561-243-7312 | After-hours field issue; leave message with contact information and issue description. |
Delray Beach Water Utilities FAQ
How do I pay my Delray Beach water utility bill online?
Use the City’s Customer Payment Portal at utilitybilling.delraybeachfl.gov, or start from the official Pay Utility Bill page on delraybeachfl.gov. The City moved to a new Tyler Enterprise ERP utility billing portal in July 2026.
What is the Delray Beach water bill phone number?
Call Utility Billing Customer Service at 561-243-7100, Monday-Friday, 8 AM-5 PM. For low pressure, water quality, leaking meter, leaking hydrant, sewer issues or after-hours utility problems, call 561-243-7312.
Where is Delray Beach Utility Billing located?
Utility Billing is at City Hall, first floor, 100 NW 1st Ave., Delray Beach, FL 33444. City Hall cashiers accept payments during regular business hours, Monday-Friday, 8 AM-5 PM.
Where do I mail a Delray Beach water payment?
Mail the full amount due with the payment stub to City of Delray Beach Water, P.O. Box 288242, Tampa, FL 33630-8242. Make payment payable to the City of Delray Beach, write the account number on the check or money order, and do not send cash.
What fees apply to Delray Beach online utility payments in 2026?
Starting July 28, 2026, e-check payments have a $1.95 fee, credit card payments have a 3.25% processing fee with a $2.50 minimum, and e-check or credit card phone payments have an additional $0.50 per transaction.
How do I enroll in Delray Beach e-billing?
Log in to the Customer Payment Portal and select the e-billing enrollment options and information page. After enrollment, the utility bill arrives by email on the bill date with a direct link to pay.
How do I open a new Delray Beach utility account?
Owners need the signed Warranty Deed, government-issued photo ID for all persons on the deed, and completed Water and Sewer Service Application. Tenants need a lease of six months or more, IDs for all adults on the lease, and a completed application. Required documents must be submitted within 48 hours before move-in/start date.
How do I cancel Delray Beach water service?
Tenants submit the signed Request to Cancel Utility Services plus driver’s license copies for each account holder within 48 hours of cancellation. A final bill is generated from the last meter read to cancellation date; deposits are applied to the final bill and credit balances are refunded within 6-8 weeks.
What do I do if my water is turned off for non-payment?
Pay the full account balance plus the $5 late fee and $20 reconnection fee before 3:30 PM Monday-Friday to guarantee same-day turn-on. Payment can be made online, by phone or in person at City Hall. After paying, call 561-243-7100 to confirm same-day restoration.
Who do I call for a leaking meter, hydrant or low pressure?
Call the Water & Sewer Network Division at 561-243-7312 for low pressure, water-quality concerns, a leaking water meter or a leaking fire hydrant. The same number is listed for after-hours utilities contact; leave your contact information and describe the issue.
30-Second Delray Beach Water Utilities Checklist
Pay online: utilitybilling.delraybeachfl.gov → account details → payment method → save confirmation.
Call billing: 561-243-7100, Monday-Friday 8 AM-5 PM.
Email: UtilitiesCustomerService@mydelraybeach.com, but remember Florida public-records email notice.
Visit: City Hall, first floor, 100 NW 1st Ave., Delray Beach, FL 33444.
Mail: City of Delray Beach Water, P.O. Box 288242, Tampa, FL 33630-8242.
Restoration: full balance + $5 late fee + $20 reconnect fee before 3:30 PM Monday-Friday, then call 561-243-7100.
Water issue: call 561-243-7312 for low pressure, water quality, leaking meter, leaking hydrant, sewer/wastewater or after-hours utility issue.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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