North Las Vegas Water Utility Help Desk for Bills, Login and Service
Use this guide to pay a City of North Las Vegas water, sewer and garbage bill, open the official utility portal, call the correct billing number, use cash kiosks or PayNearMe, mail a payment, request new service, understand deposits and refunds, ask for a payment arrangement, check senior discount eligibility, read water and sewer rate basics, handle leaks, follow watering rules, drain a pool legally, and find water-quality and emergency contacts.
Start Here: Choose the Right North Las Vegas Utility Action
User need |
Official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay online or log in |
Customer number, account number, service address, payment method and bill copy. |
Quick Pay requires a 7-digit customer number and 6-digit account number, including leading zeros. |
|
Quick pay without registering |
Customer number, account number and current balance. |
The portal warns some “cash only” customers cannot set up a payment plan online and must contact the utility. |
|
Pay by phone |
Call Customer Service at 702-633-1484. |
Customer/account numbers and Visa, MasterCard, Discover or American Express. |
Use the same number for billing questions, not the city main switchboard. |
Pay by mail |
City of North Las Vegas Utilities Department, P.O. Box 360118, North Las Vegas, NV 89036-0118. |
Payment remittance slip, check or money order and account number. |
Do not staple or fold the remittance slip. Mail is risky near a deadline. |
Cash payment |
Use City Hall/Alexander Library kiosks or PayNearMe cash barcode at participating 7-Eleven, Family Dollar or ACE Cash Express. |
Bill with barcode or text NLV to 88288 for PayNearMe barcode. |
PayNearMe is listed as same-day and no-fee, but you need the barcode. |
Payment arrangement |
Use the Advanced Arrangement portal or call Utilities. |
Account number, balance, due date, amount you can pay and arrangement date. |
Collection activity stops only for the duration of an approved arrangement; balance must be paid by the arrangement due date. |
Start service |
Use the portal’s Start New Service or the City’s Request for Utility Service page. |
Service address, applicant details, deposit and move-in date. |
Residential service normally requires a minimum $150 deposit unless waived under city rules. |
Emergency after hours |
Call 702-633-1275 and select option 1. |
Exact address, cross street, leak/no-water/sewer issue and callback number. |
Use emergency routing for urgent water/sewer problems, not routine billing. |
Provider check: this guide is for the City of North Las Vegas Utilities Department. If your bill says Las Vegas Valley Water District, City of Las Vegas, Clark County Water Reclamation District, Henderson, an HOA, apartment billing service, landlord, Republic Services separately, or a private community, use the provider printed on that statement.
Official North Las Vegas Water Utility Contact Box
Utilities Department
Address:
2250 Las Vegas Blvd. North, Suite 250
North Las Vegas, NV 89030
Customer Service: 702-633-1484
Department hours:
Monday-Thursday, 8:00 AM-5:45 PM
Emergency and Water Waste
After-hours emergency: 702-633-1275, select option 1.
Report water waste: 702-633-1216 or email conservation@cityofnorthlasvegas.com.
Payment Mail
Mail payments to:
City of North Las Vegas
Utilities Department
P.O. Box 360118
North Las Vegas, NV 89036-0118
Portal Contact
Utility portal phone: 702-633-1484
Portal fax: 702-399-0383
Use portal contact for login, payment, eBill, SMS notification and account-profile questions.
City Main Contact
City Hall: 2250 Las Vegas Blvd. North, North Las Vegas, NV 89030
Main phone: 702-633-1000
Use Utilities customer service for bill-specific questions.
Accessible Services
Relay Nevada accessible services are available by dialing 711, or by calling 800-326-6888 for English language services or 800-877-1219 for Spanish language services.
Official North Las Vegas utility links:
How to Pay a North Las Vegas Water, Sewer and Garbage Bill
Payment method |
Official detail |
Best for |
Watch out for |
|---|---|---|---|
Registered online portal |
Portal access lets customers view bill/payment history, current service charges, detailed usage, account profiles, notification preferences and service requests. |
Customers who want 24/7 access, eBills, SMS/email notifications and account history. |
Register carefully with the correct customer and account numbers. |
Quick Pay |
Pay without registering using customer number and account number from the utility bill. |
Fast one-time payment. |
Customer number is 7 digits and account number is 6 digits; include leading zeros. |
Online card payment |
The City’s payment-options page lists online utility payment by valid Visa, Discover, MasterCard or American Express. |
Quick online confirmation. |
Save confirmation number, date/time, customer number and account number. |
Direct Debit / AutoPay |
Utility bills can be automatically debited monthly from a checking or savings account within 14 days of billing. |
Avoiding late payments and reducing manual payment work. |
Credit cards and debit cards cannot be used for the direct debit promotional setup; use checking or savings. |
Online bank bill pay |
Most banks and credit unions can send one-time or recurring payments through their own app or website. |
Customers who prefer bank bill pay. |
Use the current utility payment address and account number; allow bank processing time. |
Mail |
Mail with payment envelope and remittance slip to P.O. Box 360118, North Las Vegas, NV 89036-0118. |
Routine check or money-order payments. |
Do not staple or fold the remittance slip; not best for urgent past-due accounts. |
Drop box |
Drop box is located in the customer parking lot at North Las Vegas City Hall. |
After-hours check or money-order drop-off. |
Call if the account is near disconnection or payment-arrangement deadline. |
Kiosks |
Kiosks are available at City Hall and Alexander Library. They accept cash, credit cards, checks, chip readers, tap pay and Apple Pay. |
Cash or card payment with kiosk receipt. |
City Hall lobby kiosk is open 8 AM-6 PM Monday-Thursday; other kiosks are accessible 24/7/365. |
PayNearMe cash |
Pay with cash at participating 7-Eleven, Family Dollar or ACE Cash Express locations using a PayNearMe barcode. |
Cash customers away from City Hall. |
Text NLV to 88288 for a barcode or use the barcode on the bill. City page says PayNearMe has no fee and posts same day. |
Phone payment |
Call Customer Service at 702-633-1484. Cards accepted include Visa, MasterCard, Discover and American Express. |
Customers who prefer phone payment or need billing support. |
Ask whether your payment method posts immediately and whether any arrangement, deposit or reconnect issue remains. |
$30 green-billing credit: the City has a promotional credit for qualifying customers who sign up for both paperless billing and direct debit. Terms include active paperless/direct debit, checking or savings direct debit, current account with no outstanding balance, no current arrangement, no prior credit and no recent cancellation/reversal. The credit may appear up to 30 days after signup.
Utility Portal Login, Quick Pay and Account Number Tips
Portal features
- View bill and payment history.
- View current service charges.
- View detailed or summary usage.
- Manage account profile and password.
- Set eBill, email and SMS notifications.
- Request service at a new location.
- Submit contact request or conservation issue.
Quick Pay numbers
Quick Pay asks for the customer number and account number located on the utility bill. The customer number is 7 digits and the account number is 6 digits; the portal specifically reminds users to include leading zeros.
Cash-only warning
The payment portal contains a warning that customers enrolled as “cash only” are not allowed to set up a payment plan through the portal and should contact the utility for assistance.
Open the official city utility portal
Start from payutil.cityofnorthlasvegas.com or the City’s Pay Utility Bill page. Avoid a search-result ad or third-party page with a different city or provider name.
Choose registration or Quick Pay
Register if you want full 24/7 access, usage, history and notification preferences. Use Quick Pay if you only need a one-time payment and have the correct numbers from the bill.
Check all bill lines before paying
The City utility bill can include water, wastewater/sewer and garbage disposal services. Confirm the full balance, service address and whether a water-waste fine, deposit, late penalty or arrangement is included.
Save proof before closing
Save confirmation number, payment method, customer number, account number, payment amount and date/time. If you are trying to stop a collection action, call customer service after paying.
Payment Arrangements, Deposits and Refunds
$150 deposit
Residential service requires a minimum $150 deposit unless waived under accepted conditions.
Military waiver
Payment-options page says residential deposits may be waived with an Active Military Deposit Waiver.
Letter of credit
Residential deposit may also be waived with a letter of credit from a financial institution.
Refund timing
When closing an account, deposit is applied to final bill and any remaining refund is mailed within 7-10 business days.
Issue |
City rule / detail |
Customer action |
|---|---|---|
Payment arrangement |
If eligible, a payment arrangement stops collection activity for the duration of the arrangement. |
Request early and keep the arrangement due date in writing. |
Arrangement payment behavior |
City page says customers may pay as much or as often as they like, as long as the balance is paid in full on or before the arrangement due date. |
Do not wait until the final day if the account is already at risk. |
Cash-only account |
Portal language says cash-only customers cannot set up a payment plan through the portal and should contact the utility. |
Call 702-633-1484 and ask what payment methods are accepted today. |
Residential deposit |
Minimum $150 deposit required for residential service. |
Budget for deposit when starting service. |
Commercial deposit |
Commercial deposit is based on the rounded average of the last three bills at the service address. |
Ask for address-specific commercial deposit before lease signing or opening date. |
Commercial deposit waiver |
Commercial deposits may be waived with a surety bond or letter of credit from a financial institution. |
Prepare bond/letter details before submitting service request. |
Deposit at account closure |
Deposit is applied automatically to final bill; if deposit exceeds final balance, refund check is mailed in 7-10 business days. |
Provide accurate final mailing address when stopping service. |
Code late/disconnect framework |
City code states a 10% late penalty applies when the monthly bill is unpaid within 27 days; unpaid service after later billing may be discontinued until the full latest bill plus turn-on fee is paid. |
Call Customer Service for the current account-specific deadline and full amount required. |
Turn-on service fee |
City code references a $25 turn-on fee, or $60 if turn-on is required between 3 PM and 8 AM weekdays or between 3 PM Friday and 8 AM Monday. |
Ask whether a reconnect/turn-on fee applies before paying only the usage balance. |
Start New Utility Service in North Las Vegas
Residential service
Use the online utility portal or Request for Utility Service route when moving into a City of North Las Vegas utility service address. The portal advertises new-service requests and email/SMS notification preferences for the new service address.
Commercial service
The City’s commercial utility application page says the commercial application is intended exclusively for business use and residential submissions will not be processed through that commercial route.
Call if unsure
If you are a realtor, property manager, tenant, business, multi-family property or owner with old balances, call Utilities before choosing the wrong form.
Service task |
Official route |
Prepare before submitting |
|---|---|---|
Start residential service |
Utility portal Start New Service / Request for Utility Service. |
Applicant name, service address, start date, contact phone/email, deposit and identity/service documents requested by the form. |
Start commercial service |
Commercial Utility Application on the City site. |
Business information, service location, opening date, deposit or waiver document and authorized signer. |
Realtor/property management service |
Commercial utility service page links realtor application for water, sewer and/or garbage. |
Property address, owner/agent authorization, dates and billing responsibility. |
Direct debit setup |
In person with blank voided check or online account Auto Pay / Direct Debit. |
Checking or savings account details; debit/credit card not accepted for direct debit. |
Stop service / final bill |
Use the utility account tools or call Customer Service. |
Final date, forwarding address and confirmation of deposit application/refund. |
Service-line issue |
Call Utilities and plumber depending on leak location. |
Photos, meter location, plumber report and whether leak is downstream of meter. |
2026 Water and Sewer Rate Basics
3/4-inch meter
The City says this is the most common single-family residential meter example on its rate page.
$0.44 daily charge
The rate table shows a $0.44 daily water charge for the listed residential meter example.
4 water tiers
Consumption is billed in four tiers; the rate per 1,000 gallons rises as more water is used.
Senior discount
Low-income senior customers may qualify if they meet account, age and Nevada Energy Assistance Program requirements.
Residential rate item |
Current City table amount |
What to check on your bill |
|---|---|---|
Water service charge example |
$0.44 daily water charge for a 3/4-inch single-family residential meter example. |
Confirm your meter size; larger or different classes may have different charges. |
Water Tier 1 |
First 6,000 gallons: $2.48 per 1,000 gallons. |
Lowest tier for essential use. |
Water Tier 2 |
Next 9,000 gallons: $3.21 per 1,000 gallons. |
Watch irrigation and outdoor use. |
Water Tier 3 |
Next 9,000 gallons: $4.18 per 1,000 gallons. |
Often triggered by landscape watering, leaks or seasonal use. |
Water Tier 4 |
Over 24,000 gallons: $5.40 per 1,000 gallons. |
High usage can become expensive quickly. |
Sewer Tier 1 |
Up to 5,000 gallons: $5.24 monthly service charge plus $18.96 flat rate. |
Separate sewer flat-rate structure from metered water tiers. |
Sewer Tier 2 |
Over 5,000 gallons: additional $18.00 flat-rate charge. |
Check whether water use pushed sewer into the second tier. |
Sewer bill reduction note |
The City says a 2022 sewer restructuring lowered sewer bills and created an average savings of 18% per household. |
Do not compare directly with City of Las Vegas or Clark County Water Reclamation bills because billing structures differ. |
Full rate list |
City rate page links full water and sewer rates for commercial and multi-family accounts. |
Use the full rate list before estimating non-single-family bills. |
Bill calculator warning: before estimating a North Las Vegas utility bill, verify meter size, customer class, water gallons, sewer tier, garbage service, direct debit/eBill status, senior discount, water-waste fines, deposit, returned payment, turn-on fee and any arrangement balance.
Low-Income Senior Discount and Payment Help Routes
Senior discount
The City offers discounted water and sewer rates to low-income senior citizens. To qualify, the customer must be the account holder and be enrolled in the Nevada Energy Assistance Program.
Proof needed
The City says customers must bring proof of Nevada Energy Assistance Program enrollment and proof of age, 62 years or older, to the Utilities Department.
Annual renewal
Once documents are presented, the account qualifies for 12 months. The discount must be renewed every year to continue.
Help option |
Use for |
What to prepare |
|---|---|---|
City payment arrangement |
Past-due utility bill where you can pay the full balance by a future arrangement due date. |
Bill, account numbers, exact balance, amount you can pay and due date you can meet. |
Low-income senior discount |
Eligible North Las Vegas water/sewer customers age 62+ who are account holders and enrolled in Nevada Energy Assistance Program. |
Proof of EAP enrollment and proof of age. |
Nevada Energy Assistance Program |
State assistance program used as qualifying proof for the City’s senior discount. |
Household, income, utility-cost and identity documents required by the state application. |
Project REACH / senior utility help |
Older adults who need help paying electric, gas, water, trash, propane or sewer bills when local program funding is available. |
ID, bill, income proof and current assistance-program event/agency requirements. |
Community Resource Center |
Veterans, families and community members looking for referrals related to housing, financial guidance, legal resources and community services. |
Bill, ID, benefit documents, hardship explanation and appointment notes. |
High Bill, Water Leaks and Service-Line Responsibility
Water lateral
Homeowner responsibility begins at the connection to the water meter inside the meter box.
Downstream leak
A leak downstream of the water meter must be repaired immediately to avoid a high bill.
Nevada soil
City guidance says porous Nevada soil can make service leaks take a long time to surface.
Sewer lateral
Homeowner responsibility can extend through the sewer line until the city-side boundary described by City guidance.
Leak or high-bill issue |
City guidance / practical meaning |
What to do |
|---|---|---|
Leak after water meter |
If the leak occurs downstream of the water meter, it is the homeowner’s responsibility and should be repaired immediately. |
Shut off customer-side valve if safe, call a certified plumber and keep receipts/photos. |
Leak is hard to find |
City says service-lateral leaks can be difficult to locate and porous Nevada soil may delay visible surfacing. |
Compare usage, listen for running water, check meter movement and use plumber leak detection. |
Sewer blockage |
City guidance says a sewer line blockage is homeowner responsibility throughout the pipe until the connection to the City main. |
Call a plumber and keep video/diagnostic records. |
Sewer breakage |
City guidance says sewer line breakages are homeowner responsibility until the point where the line crosses the property boundary. |
If plumber believes the problem is city side, submit video evidence to Utilities for review. |
Water waste report |
Report water waste to conservation@cityofnorthlasvegas.com or 702-633-1216. |
Include address, date/time, description and photo/video if safe. |
Service-line insurance |
The City notes optional service-line coverage through Service Line Warranties of America, a separate entity from the City. |
Participation does not affect City service price/availability/terms; read contract before buying. |
Watering Schedule, Water-Waste Fines and Pool Draining
Assigned days only
Watering on days other than assigned watering days, or during restricted hours, is water waste and may result in a notice of violation or fine on the monthly water bill.
Summer restriction
The City water-quality page says landscape watering is prohibited from 11 AM to 7 PM from May through September.
No Sunday watering
The City instructs customers to know assigned watering days and never water on Sunday. Watering restrictions also apply to drip irrigation.
Meter size |
First observation |
2nd violation |
3rd violation |
4th violation |
5th+ violation |
|---|---|---|---|---|---|
1 inch and less |
Warning letter |
$80 |
$160 |
$320 |
$640 then $1,280 listed as continuing escalation on City table |
Greater than 1 inch and less than 3 inches |
Warning letter |
$160 |
$320 |
$640 |
$1,280 then $2,560 listed as continuing escalation on City table |
3 inches and greater |
Warning letter |
$320 |
$640 |
$1,280 |
$2,560 then $5,120 listed as continuing escalation on City table |
Outdoor water issue |
Rule / guidance |
Practical action |
|---|---|---|
Find watering group |
Use SNWA’s watering group lookup and follow assigned days. |
Check address before setting irrigation controller. |
Sunday watering |
City guidance says never water on Sunday. |
Turn off Sunday programs on irrigation clock. |
Summer daytime watering |
Landscape watering is prohibited from 11 AM-7 PM from May through September. |
Run irrigation before 11 AM or after 7 PM on assigned days. |
Hand watering / testing |
Watering with handheld hose and supervised irrigation system testing are allowed any time. |
Use a shutoff nozzle and do not leave water running unattended. |
Drip irrigation |
Restrictions apply to drip irrigation too; City says less frequent drip is better than daily watering. |
Use deeper, less frequent drip cycles and watch plant response. |
Pool or hot tub draining |
It is unlawful to drain pool/hot tub water into street or storm drain where sanitary sewer is available. |
Drain into sewer clean-out, sink, toilet or bathtub using the City/SNWA guidance. |
Pool clean-out location |
Clean-out pipe is typically by the hose bib and may be inside a green box. |
Confirm it is the sewer clean-out before pumping water. |
Water Quality, Lake Mead Source and Lead-Service-Line Notes
Water source
North Las Vegas water originates as Rocky Mountain snowmelt, flows into the Colorado River and collects in Lake Mead before SNWA draws, treats and delivers municipal water to member agencies including North Las Vegas.
2026 report
The City’s 2026 Water Quality Report page says North Las Vegas water met or exceeded federal and state quality standards during 2025.
Lead plumbing
The City says its water infrastructure does not include lead service lines or components, while also noting that home plumbing materials, especially in homes built before 1986, can still be a source of lead exposure.
Water quality issue |
Official guidance / meaning |
What to do |
|---|---|---|
Annual water report |
The report is the City’s Consumer Confidence Report and explains what is in tap water. |
Read the latest English or Spanish report and compare detected substances to standards. |
Hard water |
City explains hard water as minerals, mainly calcium and magnesium, picked up during the water’s journey; it affects cleaning and mineral spots but is not a health issue. |
Use appliance maintenance or water-softening advice if scaling is a concern. |
Lead concern |
City recommends running cold water 30 seconds to 2 minutes after periods of non-use, using only cold water for cooking/drinking and testing water if concerned. |
Homes built before 1986 should be extra cautious about plumbing materials. |
Vulnerable individuals |
City notes people with compromised immune systems, certain elderly people and infants may be more vulnerable to contaminants. |
Follow provider notices and seek medical guidance for health-specific concerns. |
Indoor water recycling |
City says nearly all indoor water used in North Las Vegas is treated at the Water Reclamation Facility and recycled back to Lake Mead. |
Remember outdoor water evaporates and cannot be recycled the same way. |
Water-quality question |
Use the City water-quality page, Water Quality Report and EPA Safe Drinking Water Hotline where appropriate. |
Document taste, odor, color, date/time and whether neighbors are affected. |
Conservation connection: the City’s water-quality page emphasizes that outdoor water evaporates and cannot be recycled like indoor water, so assigned watering days, grass removal and water-smart landscaping matter in Southern Nevada.
North Las Vegas Utility vs LVVWD, City of Las Vegas, Clark County or HOA Billing
If your bill says… |
Likely route |
Verify before paying |
|---|---|---|
City of North Las Vegas Utilities |
Use payutil.cityofnorthlasvegas.com, 702-633-1484, City Hall, kiosks, PayNearMe or the P.O. Box 360118 payment address. |
7-digit customer number, 6-digit account number, service address and correct city. |
Las Vegas Valley Water District / LVVWD |
Use LVVWD portal and customer service, not the North Las Vegas portal. |
Many Las Vegas-area addresses are not City of North Las Vegas utility accounts. |
City of Las Vegas |
Use City of Las Vegas billing route; some wastewater/reclamation billing differs by jurisdiction. |
Do not confuse City of Las Vegas with North Las Vegas. |
Clark County Water Reclamation District |
Use Clark County Water Reclamation billing/payment route. |
Some properties receive separate sewer or reclamation bills outside NLV billing structure. |
HOA, apartment, landlord or private community |
Use lease, HOA documents, resident portal or property manager unless the City bills you directly. |
Ask whether water is direct-billed, master-metered, submetered or allocated. |
Republic Services / trash-only account |
Use Republic Services if the bill is direct trash service, but City of North Las Vegas utility bills can include garbage disposal service. |
Check whether garbage is included on your City utility account or billed separately. |
Unincorporated Sunrise Manor |
Some water service is provided by North Las Vegas Utilities to portions of unincorporated Sunrise Manor. |
Use the provider printed on the bill; mailing address alone is not enough. |
Portal check: if the North Las Vegas portal cannot verify your customer/account number or the address is not yours, stop and call 702-633-1484. Paying the wrong Las Vegas-area water provider can delay posting, reconnection, refund tracing or payment-arrangement approval.
North Las Vegas Utilities Office Map
Use this map for the City of North Las Vegas Utilities Department at 2250 Las Vegas Blvd. North, Suite 250. Call before visiting if your issue involves disconnection, payment arrangement, cash-only status, deposit waiver, commercial service, senior discount, leak responsibility or after-hours emergency service.
Route |
Address / phone |
Use for |
Important note |
|---|---|---|---|
Utilities Department |
2250 Las Vegas Blvd. North, Suite 250, North Las Vegas, NV 89030; 702-633-1484 |
Billing, account help, deposits, senior discount, service requests and arrangements. |
Hours listed Monday-Thursday, 8 AM-5:45 PM. |
City Hall drop box |
Customer parking lot at North Las Vegas City Hall. |
After-hours payment drop-off. |
Call if the account is urgent or past due. |
Kiosks |
City Hall and Alexander Library. |
Cash, credit cards, checks, chip readers, tap pay and Apple Pay. |
City Hall lobby kiosk is Monday-Thursday 8 AM-6 PM; other kiosks are 24/7/365. |
Payment mail |
City of North Las Vegas Utilities Department, P.O. Box 360118, North Las Vegas, NV 89036-0118 |
Check or money-order payments with remittance slip. |
Do not staple or fold remit slip. |
Water waste |
702-633-1216 or conservation@cityofnorthlasvegas.com |
Report watering violations, water waste and conservation issues. |
Provide date/time/address and details. |
After-hours emergency |
702-633-1275, option 1 |
Urgent water/sewer utility emergency after normal hours. |
Not for routine billing. |
North Las Vegas Water Utility FAQ
How do I pay my North Las Vegas water bill online?
Use the official City of North Las Vegas Utilities portal at payutil.cityofnorthlasvegas.com. You can register for online access or use Quick Pay with the customer number and account number from your bill.
What is the North Las Vegas utility billing phone number?
Call City of North Las Vegas Utilities Customer Service at 702-633-1484. The City’s payment options page says customers can pay utility bills by phone with Visa, MasterCard, Discover or American Express.
Where is the North Las Vegas Utilities office?
The Utilities Department is at 2250 Las Vegas Blvd. North, Suite 250, North Las Vegas, NV 89030. The department page lists Monday through Thursday hours from 8:00 AM to 5:45 PM.
Where do I mail a North Las Vegas water bill payment?
Mail payments to City of North Las Vegas Utilities Department, P.O. Box 360118, North Las Vegas, NV 89036-0118. Include the payment remittance slip and do not staple or fold the slip.
Can I pay my North Las Vegas utility bill with cash?
Yes. Cash can be used at City Hall/Alexander Library kiosks and through PayNearMe at participating 7-Eleven, Family Dollar and ACE Cash Express locations with a PayNearMe barcode. The City says PayNearMe has no fee and posts same day.
What deposit is required for North Las Vegas residential utility service?
The City payment-options page lists a minimum $150 residential deposit. The deposit may be waived with an Active Military Deposit Waiver or a letter of credit from a financial institution. When the account closes, the deposit is applied to the final bill and any remaining refund is mailed in 7-10 business days.
Does North Las Vegas offer payment arrangements?
Yes. The City’s payment-options page links an Advanced Arrangement portal. If eligible, collection activity stops for the duration of the arrangement, and the balance must be paid in full on or before the arrangement due date.
Does North Las Vegas have a senior water discount?
Yes. The City offers discounted water and sewer rates to low-income senior citizens. Customers must be the account holder, be enrolled in the Nevada Energy Assistance Program and show proof of age 62 or older. The discount lasts 12 months and must be renewed annually.
Who is responsible for a leak after the water meter?
The City’s Water Leaks page says homeowner responsibility for the water service lateral begins at the connection to the water meter inside the meter box. A leak downstream of the meter should be repaired immediately to avoid a high water bill.
What is the North Las Vegas after-hours water emergency number?
For emergency after-hours water or sewer issues, call 702-633-1275 and select option 1. For water-waste reporting, call 702-633-1216 or email conservation@cityofnorthlasvegas.com.
30-Second North Las Vegas Water Utility Checklist
Pay/login: use payutil.cityofnorthlasvegas.com or Quick Pay with 7-digit customer number and 6-digit account number, including leading zeros.
Phone: customer service and phone payment 702-633-1484.
Office: 2250 Las Vegas Blvd. North, Suite 250, North Las Vegas, NV 89030.
Mail: City of North Las Vegas Utilities Department, P.O. Box 360118, North Las Vegas, NV 89036-0118.
Cash: use City Hall/Alexander Library kiosks or PayNearMe barcode at participating 7-Eleven, Family Dollar or ACE Cash Express.
Deposit: residential service minimum deposit is $150 unless waived; refund after final bill is normally mailed in 7-10 business days if credit remains.
Help: ask about a payment arrangement, low-income senior discount, Nevada Energy Assistance Program proof, or cash-only account options.
Rates: common 3/4-inch single-family water example uses four tiers; sewer has two flat-rate tiers.
Leaks: customer responsibility begins downstream of the meter; repair quickly and keep plumber proof.
Emergency: after-hours emergency 702-633-1275 option 1; water waste 702-633-1216.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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