Boca Water Utilities Desk: Pay, Log In, Call or Fix Service Fast
Use this guide when your water, sewer, garbage or reclaimed-water bill is from the City of Boca Raton. It explains the official customer portal, payment setup, automatic drafting, Water Billing phone, service deposits, bimonthly billing, late and reconnection fees, high-bill checks, emergency numbers, 2026 fee schedule items, watering restrictions, water-quality report and provider warnings for unincorporated Boca or Palm Beach County accounts.
Start Here: Choose the Right Boca Water Utility Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Use the City of Boca Raton Customer Portal. |
New customer-account number from the upper right of your bill, service address and payment method. |
The portal is used to set up an online account, view account information, pay your water bill and set automatic bank drafting. |
First-time portal setup |
Create an account in the customer portal. |
Copy of latest bill and customer-account combination. |
If your bill recently changed format, update bank bill-pay details with the new customer-account number. |
Billing question |
Call Water Billing at 561-393-7750. |
Bill, account number, service address, payment proof and meter/usage concern. |
Water Billing is listed Monday-Friday, 8:00 AM-4:45 PM. |
Visit Water Billing |
Go to 201 W Palmetto Park Road, Suite 152, Boca Raton, FL 33432. |
Photo ID, account number, lease/settlement statement if opening account. |
Call before visiting if you need deposit, transfer, or application help. |
Open water service |
Complete the customer portal application and provide lease or home settlement statement at least 24 hours in advance. |
Lease or settlement statement, applicant details, contact information and deposit. |
Typical residential owner deposit is $100-$125; renter deposit is $300-$375, depending on location. |
Transfer or terminate service |
Use the Customer Portal and follow Water Billing instructions. |
Old address, new address, move date, forwarding address and account number. |
Always terminate or transfer before moving; deposits may differ by location and meter. |
Main break, sewer backup or non-billing water emergency |
Call Utility Services emergency line at 561-338-7339. |
Exact address, cross street, issue type and callback number. |
After 5 PM, use 561-338-7325 for listed after-hours utility emergency routing. |
Unsure if City or Palm Beach County serves you |
Check the provider name on your bill and the service-area / city-limits tools. |
Service address and current water bill. |
Some unincorporated Boca addresses may use Palm Beach County Water Utilities, not the City of Boca Raton portal. |
Provider check: this guide is for City of Boca Raton Utility Services / Water Billing. If your bill says Palm Beach County Water Utilities, Delray Beach, Highland Beach, Deerfield Beach, an HOA, a landlord portal or a private utility, use that provider’s bill-pay system instead.
Official Boca Water Billing Contact Box
Water Billing / Customer Care
Address:
201 W Palmetto Park Road
Suite 152
Boca Raton, FL 33432
Phone: 561-393-7750
Fax: 561-393-7855
Hours: Monday-Friday, 8:00 AM-4:45 PM
Utility Services Complex
Address:
1401 Glades Road
Boca Raton, FL 33431
Utility Services: 561-338-7300
Emergency: 561-338-7339
Water Billing: 561-393-7750
Emergency / After-Hours
Water or sewer emergency:
561-338-7339
After 5 PM route:
561-338-7325
Use for sewer backup, main water line break or non-billing field emergency.
Contact route |
Use for |
Best user action |
|---|---|---|
Water bill, customer portal, payment posting, service application, deposit, transfer, termination, meter/usage questions. | Have the new customer-account number, service address and payment proof ready. | |
Set up online account, view account information, pay bill, set up automatic drafting, view bills and usage history. | Use the customer-account number printed in the upper right of your latest bill. | |
Utility Services department, water treatment, distribution, wastewater, reclaimed water and field-service routing. | Use for utility operations rather than portal password help. | |
Water/sewer emergencies, water quality field issue, main break, sewer backup. | Give exact location and whether water is entering street, home or business. | |
Water conservation, water restrictions and water-quality report paper copy/help. | Use for watering rules, conservation programs and report questions. | |
Sanitation dispatcher for garbage/recycling/vegetation/bulk questions. | Remember sanitation charges can appear on the bimonthly water bill. |
Bill Pay and Login: Customer Portal, Auto Draft, Card, E-Check and Bank Bill Pay
Online portal
Available 24/7 for self-service billing needs, bill copies, account updates and payment history.
Payment methods
Portal payment options include Visa, Mastercard, American Express, Discover, e-check and savings account.
New account number
The new customer-account combination appears in the upper right of the bill and must be used for portal setup.
Bimonthly bill
Bills cover about 60 days and can include water, sewer and garbage charges.
Open the official customer portal
Start from the City’s Water Billing page or go directly to myubaccount.myboca.us. Confirm the portal shows City of Boca Raton before entering payment information.
Use your new customer-account number
The new utility bill format places the customer-account number in the upper right. Use that number when creating an online account or updating your bank bill-pay profile.
Choose manual payment or automatic drafting
Manual online payments can use major cards and electronic payment options. Automatic drafting can be set up in the customer portal so payment withdraws on the bill due date.
Save proof and watch the due date
Payment should be received within 30 days of the billing date. Save confirmation, amount, account number and date. If you need extra time, contact Customer Service before the account becomes delinquent.
Payment / account route |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
Customer Portal login | Set up online account, view account information, pay bill and set automatic bank drafting. | Regular customers who want usage, bill copies and payment history. | Do not use an old customer number after the bill-format change. |
One-time online payment | Use portal balance and latest bill information. | Quick payment before the 30-day deadline. | Verify the account and service address before submitting. |
Automatic drafting | Portal can set payment methods for automatic payment by card, e-check or savings account. | Avoiding missed due dates. | Customers with older automatic funds transfer should create a new portal account and set up a new method. |
Bank bill pay | Update the customer-account number with your bank. | Customers using their bank’s bill-pay system. | Bank bill pay can delay posting; do not rely on it close to a deadline. |
Check payment | Include the new customer-account number with dash, space or hashtag in the memo field. | Mail or in-person check payments. | Missing account number can delay credit and cause late fees. |
Paperless billing | Available by selecting paperless option and following portal instructions. | Customers who want electronic bills. | Confirm email address and spam filters. |
Phone/customer help | Call 561-393-7750. | Password lockout, balance, payment posting, account setup and application questions. | Use emergency number for main breaks/sewer backups, not Water Billing. |
Official payment links:
Open, Transfer or Disconnect Boca Water Service
Open a new account
- Complete the application in the customer portal.
- Provide a lease or home settlement statement at least 24 hours in advance.
- Confirm whether the account is in owner, occupant or landlord-directed name.
- Pay or accept deposit billing based on meter size and location.
- Keep confirmation before move-in.
Deposit basics
- Typical residential owner deposit: $100-$125.
- Typical residential renter deposit: $300-$375.
- Deposits are billed at account opening and due within 30 days.
- Deposits earn annual interest.
- Deposits are refundable when account closes, less unpaid charges.
Move, transfer or terminate
- Disconnect service before moving from a residence.
- Request termination through the Customer Portal.
- Transfer service if moving to another City-served Boca address.
- Expect deposit difference to be billed or refunded when transferring.
- Give forwarding address for final bill or refund.
Service task |
Official detail / fee |
Micro-step |
|---|---|---|
Open account | Application plus lease or settlement statement at least 24 hours in advance. | Upload readable documents before move-in day. |
Owner deposit, common residential range | $100-$125 typical. | Ask if inside-city or outside-city deposit applies. |
Renter deposit, common residential range | $300-$375 typical. | Confirm exact amount before paying. |
1″ deposit, 2025-2026 schedule | Tenant in city $300; owner in city $100; tenant outside city $375; owner outside city $125. | Use exact meter-size table for nonstandard homes or commercial meters. |
Disconnect service | Termination can be requested through the customer portal. | Do this before move-out to avoid extra billing. |
Transfer service | Provide the same information required for opening a new account. | Ask whether existing deposit transfers or changes. |
Customer-requested turnoff / meter removal | 2025-2026 schedule lists in-city business-hours fee at $60 and outside-city at $75; after-hours in-city $120, outside-city $150. | Schedule during business hours when possible. |
Customer-requested investigation | 2025-2026 schedule lists $75 in city and $93.75 outside city. | Ask whether fee applies before requesting a field investigation. |
Billing Cycle, Late Notice, Reconnection and Tampering Fees
Bimonthly cycle
Boca bills about 60 days of service at a time.
30-day payment target
Payment should be received within 30 days of the billing date.
Late notice fee
2025-2026 schedule lists late notice at $15 in city and $18.75 outside city.
Reconnection
Business-hours reconnection with meter at site is listed at $60 in city and $75 outside city.
Issue |
Official rule / fee |
Best action |
|---|---|---|
Billing frequency | Billed bimonthly for approximately 60 days; bill can include sewer and garbage. | Compare two-month usage, not one-month assumptions. |
Payment deadline | Payment should be received within 30 days of the billing date. | Pay early enough for posting, especially with bank bill pay or check. |
Need extra time | Service Policies tell customers to contact Customer Service if additional time is needed. | Call before late notice or service action. |
Late notice fee | In city $15; outside city $18.75. | Ask for exact current balance if a notice posted. |
Late notice door hanger | In city $10; outside city $12.50. | Do not ignore a door hanger; call Water Billing immediately. |
Reconnection, meter at site, business hours | In city $60; outside city $75. | Pay full required balance and fee before expecting restoration. |
Reconnection after normal business hours | In city $120; outside city $150. | Business-hours restoration is cheaper when timing allows. |
Reinstall removed meter | In city $80; outside city $100. | Call before paying to learn whether meter was removed. |
Tampering | In city $200; outside city $250. | Never turn water back on yourself or interfere with meter equipment. |
Meter obstruction violation | In city $25; outside city $31.25. | Keep landscaping and objects away from meter/infrastructure. |
Cutoff-risk tip: if you received a late notice, door hanger or service warning, use the customer portal or call Water Billing first. Ask for the exact amount required today, whether a reconnection fee applies, and whether an after-hours charge can be avoided.
2026 Boca Water, Sewer, Reclaimed Water, Garbage and Service Fees
Boca’s official rate references combine current portal billing, the City Code, the Customer Care “Answers” page and the 2025-2026 Municipal Facilities and Services User Fee Schedule. Because utility accounts vary by inside-city/outside-city location, meter size, garbage service and reclaimed-water service, confirm the exact current charge on the bill or portal before making a final estimate.
Residential water
Official Answers page lists in-city potable-water tiers from $0.89 to $2.277 per 1,000 gallons.
Fixed charges
Customer charge and capacity charge are fixed bill parts that do not vary with usage.
Garbage line
City residential curbside collection became $27.90 per month effective October 1, 2025.
Outside-city surcharge
City Code applies a 25% surcharge to most outside-city water and sewer service fees, rates and charges.
Residential potable water reference |
In city |
Outside city |
Bill-reading note |
|---|---|---|---|
0-25,000 gallons | $0.89 per 1,000 gallons | $1.12 per 1,000 gallons | Lowest residential tier shown on official Answers page. |
Over 25,000 up to 50,000 gallons | $1.786 per 1,000 gallons | $2.68 per 1,000 gallons | Higher usage tier; irrigation or leaks can push bills here. |
Over 50,000 gallons | $2.277 per 1,000 gallons | $3.45 per 1,000 gallons | Highest listed residential tier in the official Answers page. |
Customer charge | $6.85 per account | $8.57 per account | Fixed charge, not based on gallons used. |
Capacity charge | $22.55 per residential unit | $29.44 per residential unit | Fixed capacity line for residential unit. |
Reclaimed water reference |
In city |
Outside city |
Plain-English note |
|---|---|---|---|
0-25,000 gallons | $0.54 per 1,000 gallons | $0.67 per 1,000 gallons | Lower-cost irrigation-quality water where IRIS service is available. |
Over 25,000 up to 50,000 gallons | $0.68 per 1,000 gallons | $0.86 per 1,000 gallons | Middle reclaimed-water tier. |
Over 50,000 gallons | $0.81 per 1,000 gallons | $1.01 per 1,000 gallons | Higher reclaimed usage tier. |
Large user agreements | $0.46 per 1,000 gallons | Agreement-specific | Use only where a formal large-user reclaimed agreement applies. |
3/4″-1″ reclaimed capacity charge | $11.89 | $14.86 | Fixed reclaimed-water capacity line by meter size. |
1 1/2″ reclaimed capacity charge | $26.65 | $33.32 | Larger meter category. |
2″ reclaimed capacity charge | $47.46 | $59.32 | Larger meter category. |
2025-2026 fee schedule item |
In city |
Outside city |
When it matters |
|---|---|---|---|
Residential water connection fee | $5,195 | $6,493 | New connection / impact fee context. |
Residential sewer connection fee | $4,168 | $5,208 | New sewer connection context. |
1″ water service installation / upgrade | $550 | $687.50 | Service installation or upgrade difference. |
1 1/2″ installation / upgrade | $775 | $968.75 | Larger service installation. |
2″ installation / upgrade | $1,025 | $1,281.25 | Larger service installation. |
Customer-requested meter reread | $75 | $93.75 | Fee applies when initial reading is confirmed correct. |
Meter testing at site | $60 | $75 | Customer-requested test if meter is accurate. |
Meter removed for testing | $150 | $187.50 | Higher meter-testing route. |
Annual backflow fee per device | $25 | $25 | Backflow prevention program. |
Late backflow inspection fee | $50 per month, $150 max | $50 per month, $150 max | Backflow compliance issue. |
Rate-check tip: a Boca bill can include water consumption, customer charge, water capacity charge, sewer charge, garbage collection, reclaimed water, late notice, door hanger, meter fees, backflow fees or outside-city surcharge. Separate the bill lines before calling the total a “high water bill.”
High Bill, Meter Reading, Leak Detection and Usage Review
Usage chart
The new bill format includes a water usage chart comparing the last two years.
Fixed charges
Customer, capacity and sewer charges can stay on the bill even when usage is low.
Meter reread
Customer-requested reread may cost $75 in city if the initial reading is correct.
Leak check first
Check toilets, irrigation zones, hose bibs, pool fill and private service line before requesting fee-based field work.
High-bill clue |
Fast check |
What to ask Boca Water Billing |
|---|---|---|
Usage chart suddenly jumps | Compare the same billing period last year and last two bimonthly bills. | Was the read actual, estimated, corrected or affected by meter access? |
Toilet leak | Use dye in toilet tank and see whether color appears in bowl without flushing. | Does the consumption pattern look like continuous flow? |
Irrigation or pool issue | Check sprinkler zones, stuck valves, hose bibs, pool auto-fill and watering schedule. | Did high use fall into the second or third water tier? |
Private service-line leak | Turn off all fixtures and look for meter movement if safe and accessible. | Is leak on customer side or City side of meter? |
Fixed fees seem high | Separate customer charge, capacity charge, sewer charge and garbage. | Which lines are fixed and which are based on consumption? |
Meter number or address mismatch | Compare bill, meter location, unit number and service address. | Can a customer-requested investigation apply, and will there be a fee? |
Paperless or new portal confusion | Check whether account number changed and whether bank bill pay was updated. | Did payment post to the new customer-account number? |
Outside-city charge confusion | Look for outside-city service or surcharge indicators. | Is the account inside City limits or outside City utility service area? |
Garbage collection increased | Check if the bimonthly bill includes the October 1, 2025 sanitation rate line. | Is the increase water usage or garbage/sanitation? |
Water Emergency, Sewer Backup, Boil Notice or After-Hours Help
Water / sewer emergency
Call: 561-338-7339
Use for main water line break, sewer backup, water-quality emergency or urgent utility field issue.
After 5 PM route
Call: 561-338-7325
Use when Customer Service is closed and the issue is not billing-related.
Billing vs emergency
For balance, portal, payment posting or late notice, call Water Billing at 561-393-7750.
Problem |
What to say |
Helpful details |
|---|---|---|
Main break / street leak | “Water is flowing at [address/cross street].” | Flow direction, pavement damage, water depth, time started and photos only if safe. |
Sewer backup | “Sewer is backing up at [fixture/location].” | Stop using water if backup worsens; keep people and pets away from wastewater. |
No water / low pressure | “There is no water/low pressure at [address].” | Whole property or one fixture? neighbors affected? any notice or outage nearby? |
Meter box leak | “Water is coming from the meter box at [address].” | Meter location, amount of water, whether it reaches sidewalk/street. |
Boil water notice | “Is my address affected by a boil notice?” | Ask for affected area, disinfection steps and rescission notice timing. |
Billing shutoff or late notice | “This is a billing/payment issue, not a water main break.” | Use account number and payment confirmation with Water Billing. |
Storm drain issue | Report exact location and whether flooding threatens property. | Use City reporting or emergency route depending on urgency. |
Boil notice reminder: Boca’s boil-water guidance says a notice remains in effect until the problem is corrected and bacteriological survey shows the water is safe. The page states rescission is typically after testing, and customers can call 561-338-7339 for more information.
Water Quality, Source Water, Reclaimed Water and Conservation
Water source
Boca Raton’s raw water supply comes from the Biscayne Aquifer.
Treatment plant
The Glades Road Utility Services complex has a modern 70 MGD water treatment facility with membrane softening and lime softening.
Water system scale
City statistics list 37,000 connections serving about 130,000 people, 620 miles of water main and 52 wells.
Topic |
Official context |
User action |
|---|---|---|
Annual water-quality report | The City posts the annual report by July 1 yearly and the 2025 report page is available. | Use the latest report before making water-safety claims. |
Paper copy / water-quality help | Water Quality page lists 561-338-7306 for report questions or paper copy request. | Call if you need mailed copy or help reading tables. |
Water source | Raw water supply is from the Biscayne Aquifer. | Use source info when comparing City water vs bottled or well water. |
Water treatment | City uses membrane softening and lime softening treatment processes. | Use for taste/color/hardness questions. |
Typical hardness | Water Quality page lists total hardness 65-80 mg/L, or 3.8-4.7 grains/gallon. | Useful when setting water softener or appliance expectations. |
Reclaimed water / IRIS | Reclaimed water is highly treated and disinfected wastewater for irrigation, not drinking or bathing. | Use IRIS only for approved irrigation purposes. |
IRIS system | City says it provides irrigation-quality water to roadway medians, parks, 9 golf courses and over 1,600 homes. | Ask Utility Services if reclaimed service is available near your property. |
Water restrictions | City has year-round restrictions; watering is limited by address and time, and irrigation on parcels under 5 acres must not exceed 4 hours. | Check current City/SFWMD rule before changing irrigation controller. |
Conservation contact | Water conservation questions route to 561-338-7306. | Use for watering rules, outreach or conservation program help. |
Local Notes: City Boca, Unincorporated Boca, Palm Beach County and Garbage Charges
Local issue |
Why it matters |
Best next step |
|---|---|---|
City vs unincorporated Boca | City says it provides water service to city residents and some unincorporated Boca customers, but not every Boca address is City-served. | Check the provider name on the bill and use the service-area/city-limits tools. |
Palm Beach County Water Utilities | Some Boca-area properties are served by PBCWUD, not City of Boca Raton Water Billing. | Use PBCWUD billing only if the bill says Palm Beach County Water Utilities. |
Outside-city surcharge | Boca Code applies a 25% surcharge to many outside-city water and sewer fees/rates/charges. | Ask whether your account is inside city or outside city service area. |
Garbage on water bill | City service policies say the bimonthly utility bill can include sewer and garbage charges. | Separate water consumption from sanitation charges. |
Residential curbside collection | Beginning October 1, 2025, residential curbside collection is listed at $27.90 per month and multifamily at $16.89 per month. | Expect this line to appear on bimonthly water bills where applicable. |
Backflow testing | Annual backflow fee and late inspection fee can appear for certain devices/accounts. | Keep annual tester due dates current. |
New portal / bank bill pay | Bill format changed and new customer-account number is needed. | Update saved bank payee and memo field to prevent late fees. |
Water meter access | Meter reread, investigation and obstruction charges can apply. | Keep meter area clear and verify address/meter before requesting field work. |
Map: Boca Water Billing and Utility Services
Location / route |
Address or phone |
Use for |
|---|---|---|
Water Billing / Customer Care | 201 W Palmetto Park Road, Suite 152, Boca Raton, FL 33432 | Payments, account setup, transfer, termination, deposits, billing questions. |
Water Billing phone | 561-393-7750 | Portal help, bill calculation, deposits, service dates and payment posting. |
Utility Services complex | 1401 Glades Road, Boca Raton, FL 33431 | Water treatment, wastewater, reclaimed water, conservation and field operations. |
Utility emergency | 561-338-7339 / after 5 PM 561-338-7325 | Main break, sewer backup, no water, urgent utility issue. |
Water-quality / conservation contact | 561-338-7306 | Water-quality report, paper copy, conservation and watering restrictions. |
Sanitation dispatcher | 561-416-3367 | Garbage, recycling, vegetation, bulk pickup issues and sanitation charges. |
Boca Water Utilities FAQ
What is the Boca Raton water billing phone number?
Call City of Boca Raton Water Billing / Customer Care at 561-393-7750 for account setup, payment posting, portal help, deposits, transfer, termination, bill calculation and customer-service questions.
Where do I pay my Boca water bill online?
Use the official City of Boca Raton customer portal at myubaccount.myboca.us. The portal lets customers set up an online account, view account information, pay the water bill and set up automatic bank drafting.
What information do I need to create the Boca customer portal account?
Use the new customer-account combination printed in the upper right of your latest utility bill. The City says this number is needed when creating your account in the customer portal.
How often does Boca Raton bill water customers?
The City bills customers on a bimonthly basis for approximately 60 days of service. The bill may also include sewer and garbage charges for the same period.
When is my Boca water bill due?
The City says payment should be received within 30 days of the billing date shown on the bill. If you need additional time to pay, contact Customer Service before late action begins.
How do I open a Boca water utility account?
Complete the application form through the customer portal and provide a copy of the lease or home settlement statement at least 24 hours in advance. A deposit is required based on meter size and account location.
How much is the typical Boca residential water deposit?
The City’s Service Policies page says typical residential owner deposits are $100-$125 and renter deposits are $300-$375. Exact deposit depends on meter size and whether the account is inside or outside city limits.
Who do I call for a Boca water or sewer emergency?
For water or sewer emergencies not related to billing, such as a sewer backup or main water line break, call Utility Services at 561-338-7339. After 5 PM, the Service Policies page lists 561-338-7325.
What are key Boca residential water rate lines?
The City’s official Answers page lists in-city residential potable-water commodity charges at $0.89 per 1,000 gallons up to 25,000 gallons, $1.786 over 25,000 up to 50,000 gallons and $2.277 over 50,000 gallons, plus fixed customer and capacity charges.
Is Boca City water the same as Palm Beach County Water Utilities?
No. Some Boca-area addresses are served by the City of Boca Raton, while some unincorporated Boca addresses may be served by Palm Beach County Water Utilities or another provider. Always match the provider name on the bill before paying.
30-Second Boca Water Checklist
Pay/Login: use myubaccount.myboca.us → enter the customer-account number from the latest bill → pay or set automatic drafting → save confirmation.
Call: Water Billing 561-393-7750; Utility Services 561-338-7300; emergency 561-338-7339; after 5 PM utility emergency route 561-338-7325.
Visit: Water Billing / Customer Care at 201 W Palmetto Park Road, Suite 152; Utility Services complex at 1401 Glades Road.
Start service: submit application, lease or settlement statement at least 24 hours ahead; expect deposit based on meter size and location.
Avoid late issues: bimonthly bill covers about 60 days; payment should be received within 30 days of billing date; use the new customer-account number for bank bill pay.
High bill: compare usage chart, water tier, fixed customer/capacity charges, sewer, garbage, reclaimed water and outside-city surcharge before disputing the total.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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