Las Cruces Water Utility Help Desk for Bill Pay, Login, Phone and High-Bill Questions
Use this guide when you need to pay a Las Cruces Utilities bill, log in to UtilityHawk, set water or gas usage alerts, call Customer Central, use pay-by-phone, enroll in e-billing, set up auto-draft, get help during hardship, start or stop service, report a water main break, report a sewer issue, check water quality, or understand why a bill increased.
Las Cruces Utilities bills more than just water for many customers. A single statement can involve water, wastewater, natural gas and solid waste, so the fastest way to solve a payment or high-bill issue is to separate the line items before assuming the increase is only from water usage.
Quick Answer: Choose Your Las Cruces Utility Task
Need |
Best official route |
Have ready |
Las Cruces-specific tip |
|---|---|---|---|
Pay or log in online |
Use UtilityHawk at lascnm.utilityhawk.us/login. |
Account login, bill/account number, payment method and email. |
After registering, click the payment portal. Online payment has no City-listed service fee. |
Pay by phone |
Call 575-541-2111 and press 4. |
Account number, amount due, card/e-check details and confirmation number. |
City says phone payment is available 24 hours a day in English and Spanish with no service fee. |
Talk to Customer Central |
Call 575-541-2111. |
Service address, bill copy, account number, payment proof and reason for call. |
Customer Central handles utility questions from bill management to account details and Solid Waste concerns. |
Emergency water, sewer or gas issue |
Call Utilities Emergency Dispatch at 575-526-0500. |
Exact address/cross street, issue type, smell/leak/backflow/no-water details and photos if safe. |
Dispatch monitors phones, computers and radio 24 hours a day, including holidays. |
Pay in person |
Visit City Hall, 700 N. Main Street, Monday-Friday, 8 a.m.-5 p.m. |
Bill stub, account number, cash/check/card and ID for account questions. |
City Hall accepts check, cash or credit; Visa and MasterCard are listed. |
Use drop box |
Use the drop box next to cashier windows or the after-hours drop box between City Hall and Thomas Branigan Memorial Library. |
Check/money order and bill stub/account number. |
Avoid cash in an after-hours drop box unless the City directly confirms current acceptance. |
Pay at Walmart |
Pay with cash at any Walmart location. |
Bill/account information and cash. |
City lists a $1 service fee for Walmart payments. |
Mail payment |
Mail to City of Las Cruces, P.O. Box 20000, Las Cruces NM 88004-9002. |
Payment stub, check or money order and account number on memo line. |
Mail is not ideal if the account is already past due or at risk of shutoff. |
Need bill help |
Call or visit Customer Central quickly. |
Income/hardship details, bill amount, due date, account number and payment ability. |
Options can include payment plan, Promise to Pay, preferred payment date and CDP referral. |
Start, stop or move service |
Use Start/Stop Service page or call Customer Central. |
Move date, service address, old/new address, contact info and account documents. |
For new meter/service line installation, call New Connections at 575-528-3657. |
Safety rule: call 575-526-0500 for gas, water or sewer emergencies. Do not use the online payment portal to report a water main break, sewer backup, gas smell, no-water emergency, major leak or unsafe utility condition.
Official Las Cruces Utilities Phone, Office, Hours and Mailing Details
Customer Central
Phone: 575-541-2111
TTY: 711
Hours: Monday-Friday, 8 a.m.-6 p.m. for Customer Central support.
City Hall Billing Office
Address:
700 N. Main Street
Las Cruces, NM 88001
Use for cashier windows, in-person payment, utility account help and bill questions.
Utilities Emergency Dispatch
Emergency phone: 575-526-0500
Use for utility-specific emergency service 24 hours a day, including holidays.
Contact route | Official detail | Use for |
|---|---|---|
Customer Central phone | 575-541-2111 | Bill questions, payment, account information, Solid Waste concerns, utility routing and payment by phone using option 4. |
Customer Central physical address | 700 N. Main Street, Las Cruces, NM 88001 | In-person customer service and cashier location. |
Las Cruces Utilities department | 680 N. Motel Boulevard, Las Cruces, NM 88001 | Utilities Department location, administrative utility reference and operations routing. |
Mailing address | Las Cruces Utilities / City of Las Cruces, P.O. Box 20000, Las Cruces, NM 88004 | Utility mail, payments, account correspondence and mailed documents. |
Pay-by-phone option | 575-541-2111, press 4 | 24-hour automated payment by e-check, Visa, MasterCard or Discover. |
Emergency dispatch | 575-526-0500 | Gas, water or sewer emergency; water main break; sewer problem; urgent utility issue. |
New Connections | 575-528-3657 | New utility meter, service line, meter relocation, meter upgrade and new construction service. |
Industrial Waste | 575-528-3639; alternatives 575-528-3850 or 575-528-3551 | Industrial pretreatment, commercial discharge and industrial waste questions. |
Pollution Prevention / Water Quality Lab | 2845 W. Amador Ave.; fax 575-528-3681 | Water-quality lab, pollution prevention and technical water-quality routing. |
Water Conservation | Water waste hotline 575-528-4444; coordinator 575-528-3549 | Outdoor watering violations, conservation help, variance questions and high-use prevention. |
UtilityHawk Login: Pay Online, View Usage, Find Leaks and Set Alerts
Usage graphs
UtilityHawk shows gas and water usage with graphical views by selected time periods.
Continual-flow alerts
Set alerts when usage indicates continuous flow without stopping.
Bill PDFs
View PDF copies of utility bills from your account.
Payment portal
After registering, use the payment portal for online payment and auto-draft management.
Portal task | Micro-steps | Why it matters |
|---|---|---|
Create UtilityHawk login | Open the City’s UtilityHawk login page, use the sign-up/register route and connect your utility account. | Enables account-level usage history, alerts and bill PDFs. |
Pay online | Register at UtilityHawk and click the payment portal. | City says online payment is fast, secure and has no service fee. |
Set auto-draft | Use the payment portal option to set up, update or remove auto-drafts. | Helps avoid missed bills; confirm first draft date before skipping manual payment. |
View unusual usage | Use graphs to compare normal and abnormal usage time frames. | Useful for finding irrigation leaks, running toilets or high gas/water usage. |
Set budget alert | Set usage levels so the system can alert when you approach or reach your chosen amount. | Helps prevent bill shock before the statement arrives. |
Check continual flow | Enable alerts for usage that indicates flow without stopping. | Often the fastest clue for a leak, running toilet or stuck irrigation valve. |
View bill PDFs | Use bill PDF copies in the portal before calling about billing history. | Helps separate water, wastewater, gas and solid waste charges. |
Portal error | Call Customer Central at 575-541-2111 with screenshot, account details and email used. | A portal issue should not become a late-payment problem. |
High-bill shortcut: before disputing a bill, open UtilityHawk and check whether water usage shows a continual-flow pattern, irrigation spike, or unusual jump compared with past periods.
Las Cruces Utility Bill Payment Options, Fees and Posting Tips
Online
Use UtilityHawk/payment portal; City page says no online service fee is applied.
Phone
Call 575-541-2111 and press 4; City says phone payment has no service fee.
Walmart
Pay cash at any Walmart location; City lists a $1 service fee.
Mail/drop box
Use P.O. Box 20000 by mail or the City Hall/after-hours drop boxes.
Payment route | How it works | Best for | Watch this |
|---|---|---|---|
Online payment | Register at UtilityHawk, then click the payment portal. | Online payment, auto-draft setup, bill history and usage review. | No City-listed online service fee; verify final screen before submitting. |
Pay by phone | Call 575-541-2111 and press 4. | 24-hour automated payment in English or Spanish. | Accepted types listed: e-check, Visa, MasterCard and Discover. |
City Hall cashier | Pay at 700 N. Main Street, Monday-Friday, 8 a.m.-5 p.m. | Cash, check or credit card payment with in-person account support. | Visa and MasterCard listed; confirm any current card processing rules. |
Cashier-window drop box | Use drop box next to cashier windows. | Check or money-order payment during/near office visits. | Use account number/payment stub. |
After-hours drop box | Located between City Hall and Thomas Branigan Memorial Library. | After-hours check or money-order payment. | Not ideal for urgent shutoff/reconnect unless Customer Central confirms posting. |
Walmart cash payment | Pay with cash at any Walmart location. | Customers who prefer cash payment outside City Hall. | $1 service fee is applied to total payment amount. |
Mail payment | Send payment to City of Las Cruces, P.O. Box 20000, Las Cruces NM 88004-9002. | Routine payment with enough mailing time. | Do not use mail if a shutoff/reconnect deadline is close. |
E-billing | Use the City’s online form to receive utility bills by email. | Customers who travel, rent, own multiple properties or miss paper mail. | City says email-delivered bills arrive within 24 hours after the bill is created. |
Auto-draft | Set up/update/remove auto-draft through UtilityHawk payment portal. | Worry-free recurring payment. | Do not assume current bill is covered until draft setup and first date are confirmed. |
Payment proof | Save confirmation number, receipt, screenshot, check number or bank draft proof. | Past-due, posting, reconnect and dispute situations. | Call Customer Central when timing matters. |
Past-Due Bill Help: Payment Plan, Promise to Pay, CDP Referral, LIHEAP and Preferred Date
Payment plan
Customer Service encourages customers experiencing hardship to visit or call immediately to make payment arrangements.
Promise to Pay
Promise to Pay can grant a two-week extension on the bill due date when funds are expected soon.
Preferred date
Disabled and/or elderly customers may request a monthly extension aligned with Social Security or Disability benefits.
CDP / LIHEAP
Casa De Peregrinos and LIHEAP may help eligible customers with utility or heating-cost hardship.
Help route | Who it helps | What to ask |
|---|---|---|
Payment Plan Agreement | Customers who accumulated several months of charges and need a structured plan. | “Can I set a payment plan, and what amount is due today?” |
Promise to Pay | Customers expecting funds but needing a little more time. | “Can I get the two-week Promise to Pay extension, and what date is it due?” |
Preferred Payment Date | Disabled and/or elderly customers needing due date aligned with Social Security or Disability benefits. | “What proof is required for a preferred payment date?” |
Casa De Peregrinos referral | Customers undergoing financial hardship. | “Can Accounts Receivable issue the CDP referral form?” |
CDP voucher processing | Customers who receive a completed CDP voucher. | “Where do I bring the voucher so it is applied to the account?” |
LIHEAP | Customers needing heating-cost assistance through New Mexico Human Services Department. | “Does LIHEAP apply to my utility account and heating source?” |
Disconnected for nonpayment | Customers whose service has already been shut off. | “What full past-due balance and additional reconnection fees are required?” |
Bill dispute plus hardship | Customers with a leak/high bill and inability to pay all at once. | “Can I arrange payment while usage is reviewed?” |
Do not wait: Las Cruces Utilities says customers should visit or call immediately if experiencing hardship. Services shut off for nonpayment require full past-due payment plus additional fees for reconnection.
Start, Stop, Move or Update Las Cruces Utility Service
Moving in/out
The Start/Stop Service page routes customers to moving-in, moving-out and contact-information updates.
New meter or service line
New Connections assists with gas, water and wastewater meter/service-line installations.
Call before digging
Use New Mexico 811 before excavation; a minimum of two full working days’ notice is listed.
Service task | Best route | Prepare before calling or applying |
|---|---|---|
Move into a home | Use Start/Stop Service page or call Customer Central. | Move-in date, service address, contact info, ID/account documents and billing email. |
Move out | Choose Moving Out / Stop Service route. | Stop date, forwarding address, final bill preference and account number. |
Transfer within Las Cruces | Call Customer Central or use the moving route. | Old address, new address, overlap date and utility services needed. |
Update contact details | Use the Update Your Utility Account Contact Information form. | Account number, old/new phone, email and mailing address. |
New construction meter | Call New Connections at 575-528-3657. | Project address, meter type, service line need, plans, contractor contact and timeline. |
Meter relocation/upgrade | Call New Connections. | Current meter location, requested change, reason and construction schedule. |
Gas pilot relight | Call 575-541-2111 or use email route listed on the Pilot Light Relight page. | Adult over 18 must be present; appliance access and furnace preparation are needed. |
Digging, trenching or landscaping | Call 811 / New Mexico One Call before digging. | Excavation site, scope, start date and confirmation number. |
Emergency locate | Dial 811; web entry is not accepted for emergencies. | Explain emergency and ensure request details are recorded correctly. |
Rental property account | Call Customer Central before tenant move-out issues occur. | Owner/renter responsibility matters because property owner can ultimately be responsible if renter bill is uncollectible. |
Rental-property warning: Las Cruces Utilities says it will try to collect from the renter who occupied the property, but if the utility bill cannot be collected from the renter, the property owner is ultimately responsible.
2026 Bill Reading: Water Rates, Wastewater Rates and Why the Bill Jumped
Rate-page note: the City’s utility-rates page accessed for this guide points to the current posted water rate PDF effective December 1, 2020 and wastewater rate PDF effective May 1, 2021. For a formal 2026 account-specific quote, call Customer Central and ask whether any taxes, franchise fees, solid waste, gas, surcharges or service changes apply to your address.
Residential water
Posted residential water schedule: $13.60 monthly access charge, with first 3,000 gallons included.
Residential wastewater
Posted residential wastewater schedule: $8.26 access charge, then volume rates for first 3,000 gallons and over 3,000 gallons.
Winter average
Wastewater billing uses 90% of average water consumed in December, January and February billing cycles under Option A.
Posted residential rate context | Amount | How to use it |
|---|---|---|
Water access charge | $13.60 per month | Fixed monthly residential water access charge; first 3,000 gallons included. |
Water volume 3,001-13,000 gallons | $2.85 per 1,000 gallons | First tier above included amount. |
Water volume 13,001-23,000 gallons | $3.73 per 1,000 gallons | Higher-use tier often triggered by irrigation or leaks. |
Water volume over 23,000 gallons | $5.23 per 1,000 gallons | Very high use; check irrigation, toilets and continual-flow alerts. |
Wastewater access charge | $8.26 per month | Fixed monthly residential wastewater access charge. |
Wastewater first 3,000 gallons | $2.00 | Base wastewater volume tier shown in posted schedule. |
Wastewater over 3,000 gallons | $3.79 | Additional wastewater volume charge. |
Tax and franchise fee | Not included in cost-of-service rates | Governmental taxes/fees can appear separately on the bill. |
High-bill cause | How to check | What to ask Customer Central |
|---|---|---|
Water leak | Use UtilityHawk continual-flow alerts and meter observation. | “Does my usage show continuous flow or a sudden spike?” |
Irrigation | Turn on irrigation monthly and check broken heads, runoff and dry zones. | “Did outdoor use push me into a higher water tier?” |
Outdoor watering violation | Review allowed days/times and report water waste if needed. | “Can Water Conservation help me reduce usage or request a variance?” |
Wastewater winter average | Review December, January and February billing-cycle water use. | “Which winter-average amount is being used for my wastewater charge?” |
Gas line item | Compare natural gas usage and weather months. | “How much of this bill is gas rather than water?” |
Solid waste line item | Check trash/grappler/solid waste charges. | “Did my container size, service level or solid waste fee change?” |
Past-due amount | Compare last payment and current balance. | “Is this new usage or unpaid balance carried forward?” |
Tax/franchise fee | Separate tax/franchise lines from usage charges. | “Which charges are taxes or fees, and which are usage?” |
Estimated/corrected reading | Ask whether bill is based on actual, corrected or unusual read. | “Was there a meter reading correction?” |
Customer class | Confirm residential, commercial, landscape meter or multi-unit rate classification. | “Is my account on the correct rate class?” |
Las Cruces Water Conservation: Water Waste Hotline, Watering Days and Leak Checks
Report water waste
Call the water waste hotline at 575-528-4444.
No Monday watering
Outdoor watering is not allowed on Mondays under the posted schedule.
Summer time window
Between April 1 and September 30, outdoor watering is only allowed before 10 a.m. and after 6 p.m.
Watering / conservation item | Las Cruces rule or tip | Customer action |
|---|---|---|
Monday | No outdoor watering. | Program irrigation controller to skip Mondays. |
Even-numbered addresses | Tuesday, Thursday and Saturday. | Use if address ends in 0, 2, 4, 6 or 8. |
Odd-numbered addresses | Wednesday, Friday and Sunday. | Use if address ends in 1, 3, 5, 7 or 9. |
April 1-September 30 | Water only before 10 a.m. and after 6 p.m. | Avoid mid-day watering and waste complaints. |
Monthly irrigation check | City recommends turning on irrigation monthly to look for leaks and coverage problems. | Check broken heads, drip emitters, runoff, missing plant coverage and stuck valves. |
Water waste report | Report water waste to 575-528-4444. | Give location, date/time and waste pattern. |
Variance/help | Contact Water Conservation Coordinator at 575-528-3549. | Ask for a variance or help reducing usage. |
Outdoor water waste | City notes as much as 50% of outdoor water can be wasted by inefficient watering systems/methods. | Fix overspray, runoff, leaks and excessive run time. |
Report Water Main Break, Sewer Problem, Gas Smell or Utility Emergency
Emergency dispatch
Call 575-526-0500 for utility-specific emergency services. Dispatch is monitored 24/7.
Water main break
Operations & Maintenance says to notify Las Cruces Utilities Dispatch at 575-526-0500 if you suspect a water main break.
Sewer problem
Use dispatch for sewer problems. LCU maintains main sewer pipelines and certain service-line portions depending on clean-out location.
Problem | What to say | Safety step |
|---|---|---|
Water main break | “Water is running/bubbling at [address/cross street].” | Stay away from washed-out pavement and traffic. |
No water | “My address has no water; neighbors [are/are not] affected.” | Check account status, then call dispatch if system issue is possible. |
Low pressure | “Low pressure affects [one fixture/all fixtures/neighborhood].” | Ask if a main break, valve work or pressure issue is active. |
Sewer backup | “Wastewater is backing up from [toilet/tub/floor drain].” | Stop using water and keep children/pets away from wastewater. |
Sewer clean-out issue | “My clean-out is [near property line/more than 10 feet inside/no clean-out].” | Ask whether the City or property owner is responsible for the service line portion. |
Gas smell inside | “I smell gas at [address].” | Open doors/windows if safe, evacuate, avoid switches/open flame, call from outside. |
Meter leak | “Water/gas is leaking at or near the meter for [address].” | Do not tamper with meter equipment. |
Immediate danger | “This is a life-safety emergency.” | Call 911 first. |
Gas safety: if you smell gas, do not use electronics or open flame indoors. Leave the building and call Utilities Dispatch at 575-526-0500 or 911 from a safe distance.
Water Quality, Water Sources, Consumer Confidence Reports and Sewer System Facts
Water sources
Las Cruces Utilities Water Section pumps water from two deep aquifers: the Mesilla and Jornada Bolsons.
System scale
The Water Section produces about 6.5 billion gallons of clean, safe drinking water annually.
Annual reports
Consumer Confidence Reports summarize water testing results for Las Cruces and other listed water systems.
Water / sewer topic | Official context | Customer action |
|---|---|---|
Water source | Mesilla and Jornada Bolson deep aquifers. | Use water-quality reports for official testing details before relying on door-hanger or sales claims. |
Water infrastructure | The City lists 10 booster stations, 13 storage tanks, 30 regulating valves, 30 wells and more than 600 miles of underground water lines. | Report main breaks, low pressure or leaks to dispatch. |
Jornada system | The City acquired Jornada Water System, with additional storage tanks, wells, valves, booster stations and lines. | Confirm service area if the address is outside the older core system. |
Annual Consumer Confidence Reports | Reports cover Las Cruces Municipal, Hacienda Acres, Las Alturas Estates, San Andreas and University Estates systems. | Open the report that matches your water system/address. |
Water quality question | Use Water Quality Resources or Customer Central. | Give address, issue, hot/cold water, fixture, time started and photos. |
Sewer lines | Wastewater Section maintains about 533 miles of sewer lines and 17 lift stations. | Report sewer backups or suspected sewer problems to dispatch. |
Wastewater treatment | Jacob A. Hands Wastewater Treatment Facility treats about 3.3 billion gallons of sewage per year. | Use operations page for sewer system context and safety information. |
Reclaimed / purple pipe | East Mesa Reclamation Plant provides advanced treatment for purple-pipe irrigation of parks, golf course and local high school. | Do not cross-connect potable and reclaimed systems. |
Water quality scam warning | City utilities news includes warnings about possible water-quality scams. | Verify with City sources before filling out suspicious flyers or door-hanger forms. |
Clean-out responsibility | LCU responsibility can depend on whether the clean-out is located within 10 feet of the property line. | Find clean-out location before sewer repair dispute. |
Map: Las Cruces Utilities Customer Central / City Hall Payment Location
Location / route | Address / phone | Use for |
|---|---|---|
Customer Central / City Hall cashier | 700 N. Main Street, Las Cruces, NM 88001 • 575-541-2111 | Bill payment, account support, utility questions, payment arrangements and cashier-window drop box. |
After-hours drop box | Between City Hall and Thomas Branigan Memorial Library | After-hours check or money-order payment with account number. |
Las Cruces Utilities department | 680 N. Motel Boulevard, Las Cruces, NM 88001 | Utilities department reference and operations-related routing. |
Mail payment | City of Las Cruces, P.O. Box 20000, Las Cruces NM 88004-9002 | Routine mailed payment with stub/account number. |
Emergency dispatch | 575-526-0500 | 24/7 gas, water or sewer emergency. |
New Connections | 575-528-3657 | New meter, service line, meter relocation, meter upgrade and new construction service. |
Official Las Cruces Water Utility Links
Billing and payment
Pay Your Bill
UtilityHawk Login
More Ways to Pay
Billing & Receivables
Service and account
Customer Central
Start / Stop Service
New Connections
Contact Utilities
Rates, water quality and conservation
Utility Rates
Operations & Maintenance
Consumer Confidence Reports
Water Conservation
Las Cruces Water Utility FAQ
What is the Las Cruces water utility phone number?
Call Customer Central at 575-541-2111 for Las Cruces Utilities billing, payment, account, usage, Solid Waste and general utility questions. Customer Central staff are available Monday through Friday, 8 a.m. to 6 p.m., excluding holidays and weekends.
How do I pay my Las Cruces utility bill online?
Use the UtilityHawk customer portal at lascnm.utilityhawk.us/login. After registering, click the payment portal to pay online or manage auto-draft. The City’s payment page says no service fee is applied when paying online.
What is the Las Cruces pay-by-phone number?
Call 575-541-2111 and press 4 to use the 24-hour automated telephone payment system. The City lists e-check, Visa, MasterCard and Discover as accepted, with English and Spanish available and no service fee applied when paying by phone.
Where can I pay a Las Cruces utility bill in person?
Pay at City Hall, 700 N. Main Street, Las Cruces, NM 88001, Monday through Friday from 8 a.m. to 5 p.m. The City lists check, cash and credit payment, with Visa and MasterCard accepted. A drop box is also available next to the cashier windows.
Where do I mail a Las Cruces utility payment?
Mail payments to City of Las Cruces, P.O. Box 20000, Las Cruces NM 88004-9002. Include the payment stub and write the utility account number on the check or money order.
What is the Las Cruces Utilities emergency number?
Call Utilities Emergency Dispatch at 575-526-0500 for utility-specific emergency services. Dispatch monitors phones, computers and radio 24 hours a day, including holidays. Call 911 for immediate life-safety emergencies.
What can UtilityHawk show me?
UtilityHawk lets customers view gas and water usage, set alerts when usage approaches a chosen amount, see graphical usage patterns, receive alerts for continual flow, control expenses before exceeding a budget, and view PDF copies of utility bills.
What help is available if I cannot pay my Las Cruces utility bill?
Las Cruces Utilities lists payment plan agreements, Preferred Payment Date for disabled and/or elderly customers, Casa De Peregrinos referral processing, Promise to Pay two-week extension, and LIHEAP heating-cost assistance. Call or visit Customer Central immediately if you are experiencing hardship.
What are the posted Las Cruces residential water rates?
The current posted water-rate PDF on the City’s utility-rates page is effective December 1, 2020. It lists a $13.60 monthly residential access charge including the first 3,000 gallons, then $2.85 per 1,000 gallons for 3,001-13,000 gallons, $3.73 for 13,001-23,000 gallons, and $5.23 over 23,000 gallons, before applicable taxes and franchise fees.
What are the Las Cruces outdoor watering rules?
The City’s conservation page says Mondays have no outdoor watering. Even-numbered addresses water Tuesday, Thursday and Saturday; odd-numbered addresses water Wednesday, Friday and Sunday. Between April 1 and September 30, outdoor watering is allowed only before 10 a.m. and after 6 p.m.
30-Second Las Cruces Water Utility Checklist
Pay/login: use UtilityHawk at lascnm.utilityhawk.us/login.
Call billing: Customer Central is 575-541-2111, Monday-Friday, 8 a.m.-6 p.m.
Pay by phone: call 575-541-2111 and press 4.
Emergency: call Utilities Emergency Dispatch at 575-526-0500 for gas, water or sewer emergencies.
Visit/pay: City Hall, 700 N. Main Street, Monday-Friday, 8 a.m.-5 p.m.; drop boxes are available.
High bill: check UtilityHawk usage alerts, water tiers, wastewater winter average, irrigation, toilets, gas, solid waste, taxes and prior balance before disputing.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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