Scottsdale Water Utility 2026: Bill Pay, Login & Phone

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Scottsdale, Arizona • eServices login • WaterSmart • ACH AutoPay • CAP / SRP water supply

Scottsdale Water Bill Pay, Login, Phone and Service Help

Use this guide as a practical Scottsdale Water Utility desk. It explains the official online utilities account, one-time payment, ACH bank payment, card payment, phone payment, drop boxes, mail, start/stop/suspend service, PIN setup, WaterSmart usage tracking, 2026 water and sewer rates, due dates, late fees, disconnection/reconnection, sewer charge adjustments, high-bill review, water quality reports and which City number to call for billing versus Water Resources.

Utility Bill Login Payment Options Billing: 480-312-2461 Water Resources: 480-312-5650

Start Here: Pick the Correct Scottsdale Utility Route

Pay / logineServices / OLPP
Billing phone480-312-2461
Card phone pay1-866-421-8564
Water Resources480-312-5650
Need
Best official route
Prepare first
Do not miss
Log in or manage account
Log in or create online profile
eServices email, password, account/customer number and PIN/house number.
Online account supports paperless billing, scheduled bank payments, AutoPay, payment methods, history and WaterSmart access.
Pay by ACH/bank account
Pay using ACH
Account type, email, account number, PIN/house number and bank routing/account details.
City lists ACH as no-fee with no maximum amount per transaction.
Pay by credit/debit card
EZ-Pay / Kubra card payment or phone 1-866-421-8564.
Account/customer number, PIN/house number and card.
Current utilities page lists $3.50 convenience fee, $300 max per transaction and $3,000 total limit every 10 days.
Billing question, PIN or service help
Utility Billing: 480-312-2461; email UtilityBilling@ScottsdaleAZ.gov.
Account/customer number, service address, bill date, due date and payment confirmation if already paid.
Use this route when the payment site fails, email confirmation is missing, PIN is needed or payment must be researched.
Pay in person
Business Services, 7447 E. Indian School Road, Suite 110, Scottsdale, AZ 85251.
Bill/account number and payment.
Mon/Tue/Thu/Fri 8 AM-5 PM; Wed 9 AM-5 PM; Utility Billing staff unavailable noon-1 PM.
Drop box payment
One Civic Center, North Location, or Paseo Village Shopping Center drop box.
Check/money order, account number and payment stub.
Drop box payments are processed the following day. Do not use when cutoff is urgent.
Mail payment
City of Scottsdale Utility Payments, PO Box 2901, Phoenix, AZ 85062-2901.
Check/money order, payment stub and account number written on check.
Do not send cash. Allow at least five days for processing.
WaterSmart usage or leak tracking
WaterSmart after online utility account setup.
Online utility login, active water account and service address.
WaterSmart alerts are a courtesy; customers remain responsible for monitoring use and repairs.

Fast rule: use ACH inside the official online utilities account when you want the no-fee electronic route. Use card payment only when you accept the third-party convenience fee and transaction limits. For past-due, disconnected or lien-risk accounts, call Utility Billing or Revenue Recovery instead of relying on slow mail, drop box or bank bill-pay timing.

Official Scottsdale Utility Billing Phone, Address, Hours and Email

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Utility Billing

Phone: 480-312-2461

Email: UtilityBilling@ScottsdaleAZ.gov

Use for: bills, eServices login, PIN, payments, AutoPay, start/stop/suspend service, mailing address, name changes and payment research.

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Business Services office

Address:
7447 E. Indian School Road, Suite 110
Scottsdale, AZ 85251

Hours: Mon/Tue/Thu/Fri 8 AM-5 PM; Wed 9 AM-5 PM.

Utility Billing staff are unavailable from noon to 1 PM Monday-Friday.

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Scottsdale Water Resources

Address:
9312 N. 94th St.
Scottsdale, AZ 85258

Phone: 480-312-5650

Hours: Monday-Friday, 7 AM-4:30 PM.

Contact route
Official detail
Use this for
Utility Billing
480-312-2461; UtilityBilling@ScottsdaleAZ.gov.
Account/customer number, PIN, bill due date, late fees, payments, AutoPay, online profile, start/stop/suspend and billing forms.
Card payment phone
1-866-421-8564, 24 hours a day, 7 days a week.
Credit or debit card utility payment through the third-party card payment route.
Revenue Recovery
480-312-2705; 7447 E. Indian School Road, Suite 110.
Past-due utility accounts, reconnection after disconnection, liens, collection questions and payment options.
Water Resources
480-312-5650; 9312 N. 94th St.
Water operations, WaterSmart analytics, conservation, rates/water resources routing and after-hour reconnection route when Revenue Recovery is closed.
City main line
480-312-3111; TTY 800-367-8939.
General city routing only. Use Utility Billing for account-specific bill help.
Water quality
Water Quality page and reports; Water Quality Report lists report/contact routes.
Drinking-water report, taste/odor/color concerns, monitoring and treatment information.

Pay Bill or Log In: eServices, ACH, Card, Phone, Mail and Drop Boxes

Online profile

Log in / create profile

Use for paperless billing, AutoPay, payment methods, history and WaterSmart access.

One-time payment

Make one-time payment

Needs account type, email, account number and PIN/house number; payments cannot be post-dated.

Card payment

EZ-Pay card portal

American Express, Discover, Mastercard, Visa or debit card; fee and limits apply.

Mail payment

City of Scottsdale Utility Payments
PO Box 2901
Phoenix, AZ 85062-2901

Do not mail cash.

Open the City’s official Utilities page

Start at ScottsdaleAZ.gov/Utilities, then choose the official eServices login, ACH payment, credit/debit card payment or payment-options link. This helps avoid unrelated utility-payment ads and old bookmarked pages.

Create or use your eServices login

If you already use a city eServices login for another city service, use the same email. If not, select “Register New Login,” complete required fields, confirm your email and return to the online paperless billing site.

Add the water utility account

Use the account/customer number and PIN/house number from the utility bill. If you do not know the PIN, set it up online, call Utility Billing at 480-312-2461 or email UtilityBilling@ScottsdaleAZ.gov.

Choose ACH, card or one-time payment

ACH/bank account is the best no-fee route. Card payment is separate through EZ-Pay/Kubra and has a convenience fee and limits. One-time payment is available without full account management but cannot be post-dated.

Save confirmation and check account history

Registered users can view bill, payment, usage and email history. If a payment remains “Scheduled,” the account details page can show whether cancellation is still available. One-time payments made without login may require a phone call to resolve.

Payment method
Official detail
Best for
Watch out
Online ACH / bank account
Checking, savings or any account using ACH; schedule one-time payment; no fee; no maximum amount per transaction.
No-fee electronic payment and larger balances.
Confirm account/routing numbers before submitting.
AutoPay / scheduled bank payments
Available after creating an online utilities account.
Recurring payments and fewer missed due dates.
Confirm first scheduled payment date before stopping manual payment.
Credit/debit card online
City utilities page lists American Express, Discover, Mastercard, Visa or debit card; $3.50 convenience fee; $300 max per transaction; $3,000 limit every 10 days.
Card payment when ACH is not practical.
Multiple transactions may be needed for balances over $300; verify fee on checkout screen.
Phone card payment
Call 1-866-421-8564, 24/7.
Card payment without logging into eServices.
Keep confirmation number and understand the convenience fee.
In person
7447 E. Indian School Road, Suite 110; cash, check, credit/debit card, money order and Social Services vouchers accepted.
Payment proof, voucher use, urgent account questions or reconnect follow-up.
Utility Billing staff unavailable noon-1 PM weekdays.
Drop box
One Civic Center, 9379 E San Salvador Drive and 8100 E McCormick Parkway locations listed.
After-hours check or money-order payment.
Processed the following day; allow time before due date or cutoff.
Mail
City of Scottsdale Utility Payments, PO Box 2901, Phoenix, AZ 85062-2901.
Routine non-urgent check or money-order payment.
Do not send cash; allow at least five days for processing.
Payment confirmation script: “I paid Scottsdale utility account [account/customer number] for [service address] on [date/time] by [ACH/card/phone/in person/drop box/mail]. Confirmation or check number is [number]. Can you confirm whether it posted and whether any late fee, disconnection fee, reconnection fee, lien or collection activity remains?”
Utilities Page Utility Bill Login One-Time / ACH Payment Credit / Debit Card Call Utility Billing

Start, Stop or Temporarily Suspend Scottsdale Water Utility Service

Start service

  • Use the official Start Service page.
  • Enter the property address to confirm City of Scottsdale provides utility service.
  • Prepare ownership, rental or business information as requested by the form.
  • Set your PIN and online utilities profile after account setup.
  • Ask Utility Billing if your address has a different water, sewer or trash provider.

Stop service

  • Use the official Stop Service / Discontinue Service route.
  • Confirm final read date and final bill timing.
  • Update mailing address, phone and email before moving.
  • Cancel scheduled payments only after final bill is handled.
  • Keep the account number until final balance is closed.

Suspend service

  • Available for customers vacating property for an extended period.
  • Minimum suspension period is six consecutive months.
  • Suspension can be 6-12 months.
  • Outstanding balance must be paid in full.
  • Effective date is not retroactive and is usually within 3-5 business days after form receipt.
Service task
Best official route
Question to ask before submitting
New move-in
Utility Service – Start Service
“Does the City of Scottsdale provide water, sewer and solid waste for this address?”
Move-out / final bill
Utility Service – Discontinue Service
“What date will be used for the final read, and where will the final bill be sent?”
Extended vacancy
Suspend Water Service
“Does my property qualify for a 6-12 month suspension, and is the balance fully paid?”
Name change
Account Name Change form from Utilities page.
“What documentation is needed for marriage, divorce, company name change or ownership change?”
Mailing address update
Utility Account Mailing Address Change.
“Will this update my mailing address, phone and email for utility notices?”
PIN change
PIN Change route, Utility Billing phone or email.
“Can I set a 4- to 6-digit PIN for online payments and account verification?”

Move-in caution: Scottsdale’s Start Service page asks customers to confirm the city provides service for the property before proceeding. This matters because some addresses in or near Scottsdale may involve a private sewer provider, county island situation, HOA, landlord billing, or separate utility.

2026 Scottsdale Water, Sewer, Stormwater and Service Fee Checks

5/8” water base

Water rate schedule effective Nov. 1, 2025 lists 5/8-inch base fee at $15.75.

Single-family tiers

Usage tiers range from $1.72 to $8.05 per 1,000 gallons.

Sewer base

Effective July 1, 2026, 5/8-, 3/4- and 1-inch sewer base fee is $8.49.

Stormwater

The water rate schedule notes an $8.10 stormwater account charge is added to water charges.

Rate / fee item
Posted 2026 detail
Customer meaning
Water base fee, 5/8” meter
$15.75.
Common small residential fixed water charge before usage.
Water base fee, 3/4” meter
$21.85.
Larger small meter has higher monthly fixed charge.
Water base fee, 1” meter
$31.45.
Check meter size on bill before comparing to a neighbor.
Single-family water tier 1
0-5,000 gallons at $1.72 per 1,000 gallons.
Low-use block for indoor use and very efficient outdoor use.
Single-family water tier 2
5,001-12,000 gallons at $3.24 per 1,000 gallons.
Common household plus some outdoor use.
Single-family water tier 3
12,001-20,000 gallons at $4.75 per 1,000 gallons.
Irrigation, pool fill or leak can push usage here.
Single-family water tier 4
20,001-30,000 gallons at $6.27 per 1,000 gallons.
High use becomes much more expensive.
Single-family water tier 5
Over 30,000 gallons at $8.05 per 1,000 gallons.
Very high use should trigger immediate WaterSmart and leak review.
State water quality assurance fee
$0.0065 per 1,000 gallons.
Added to water charges under the posted schedule.
Stormwater account charge
$8.10.
Separate charge added in addition to water rates.
Outside city / county island surcharge
Up to 15% on base and commodity rates; up to 25% on miscellaneous service fees.
Outside-city or county-island accounts may not match inside-city bills.
Sewer base, 5/8”, 3/4” and 1”
$8.49.
Monthly fixed sewer base for common small meters.
Single-family sewer volumetric total
$3.26 per 1,000 gallons.
Calculated using 90% of average winter consumption for prior December, January and February.
Late fee
1.5% of past-due balance or $5.00, whichever is greater, on balance forward greater than $10.
Pay before the due date printed on the statement.
Turn off fee
$75 penalty when city turns off or attempts to turn off water service due to nonpayment.
Separate from past-due balance and reconnect/disconnection recovery amounts.

Bill-reading tip: a Scottsdale utility statement can include water base, water usage, sewer base, sewer volumetric, stormwater, solid waste, state recycle fee, state tax, Scottsdale Cares voluntary donation, arrangements or prior-balance corrections. Separate line items before assuming the meter is wrong.

Rates and Fees Water Rate Schedule PDF Sewer Rate Schedule PDF Bill Definitions

High Scottsdale Water Bill: WaterSmart, AMI, Leak Review and Sewer Adjustment

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WaterSmart

WaterSmart is a free portal for Scottsdale Water customers. It can show water-use graphics, leak assistance, water-saving tips, downloadable data and notification preferences.

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AMI hourly data

Scottsdale is rolling out hourly water-use data through AMI. As of December 2025, about 67% of customers had hourly-data access, with multi-year completion expected in 2030.

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Sewer adjustment

Sewer volumetric charges are based on winter use. Customers with abnormal winter use from a leak or pool refill may request sewer charge adjustment before annual update deadlines.

High-bill check
What to do
Why it matters
WaterSmart access
Log in to online utilities account, select the water account, then click the blue WaterSmart button.
Shows usage patterns and helps identify leak or irrigation timing.
Hourly vs monthly data
Check whether your address has AMI infrastructure. Some customers see monthly data only until AMI is available.
Hourly data can reveal continuous leaks; monthly-only accounts need manual checks and meter review.
Usage in gallons
Review bill’s current meter reading, period covered and usage in gallons.
Usage equals current read minus prior read, multiplied by the meter multiplier.
Outdoor irrigation
Check controller programs, emitter leaks, stuck valves, broken heads, pool auto-fill and watering during peak heat.
Scottsdale’s tiered water rates make high-volume outdoor use more expensive.
Toilet and indoor leaks
Dye-test toilets, inspect water softener, hot water heater, ice maker, faucets and under-sink lines.
Indoor leaks can raise both water use and sewer winter average if they occur during December-February.
Pool refill
Document refill timing and gallons as closely as possible.
Pool refill during winter months can affect sewer volumetric charge unless adjusted.
Sewer charge appeal
Submit sewer charge adjustment request if abnormal use from leak or pool refill affected winter average.
Forms submitted before June 20 are reviewed before July update; forms are not accepted after Aug. 31 for current year.
High utility bill complaint
Use the Utilities page’s High Utility Bill Complaint route for unexpectedly high water charges due to a leak.
Creates a structured review under City Code Chapter 49-46.
WaterSmart warning
Do not rely only on alerts.
The City warns WaterSmart data and alerts are courtesy tools and customers remain responsible for monitoring use and repairs.
High-bill script: “My Scottsdale utility account [account/customer number] at [service address] increased from [normal gallons/amount] to [new gallons/amount]. I checked WaterSmart, meter period, toilets, irrigation, pool auto-fill, water softener, water heater and private service line. Can you explain whether I should file a high utility bill complaint, sewer charge adjustment, or both?”
WaterSmart WaterSmart Portal Sewer Adjustment Info High Utility Bill Complaint

Past-Due Bills, Late Fees, Disconnection, Reconnection and Hardship Help

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Due date and late fee

Utility statements are due 20 days after the bill date. Late charge is 1.5% of past-due balance or $5, whichever is greater, on balance forward greater than $10.

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Disconnection

Revenue Recovery says disconnection occurs when two consecutive utility bills have not been paid in full. Prior notice includes auto-calls and USPS notice.

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Revenue Recovery

For past-due utility accounts or payment options, contact Revenue Recovery at 480-312-2705 during posted business hours.

Situation
City guidance
Practical action
Bill is due soon
Payment must be received before due date, not merely mailed.
Use ACH/card/in-person route if mail or drop box may be too slow.
Payment by mail/drop box
Bill definitions page says to allow at least five days for processing if mailing or using drop boxes.
Do not use slow routes when close to cutoff.
Late balance
Late fee is 1.5% of past-due balance or $5, whichever is greater, on balance forward over $10.
Pay current and past-due amount before penalty compounds.
Disconnection process
Two consecutive utility bills unpaid in full can trigger disconnection; disconnection fee is listed at $110 plus tax on Revenue Recovery page.
Call Revenue Recovery before service is shut off.
Reconnection after payment
Once past-due balance is paid in full, contact Revenue Recovery during business hours for reconnection.
Call 480-312-2705 after paying. Outside reconnection hours, contact Water Operations at 480-312-5650.
Property security before reconnect
City warns all faucets/taps must be off before water is turned on.
Inspect interior/exterior faucets, irrigation, water heater and ice maker before requesting reconnect.
Tampering after shutoff
Revenue Recovery lists escalating tampering fees from $200 first offense to $1,000 fifth offense.
Never turn on a locked meter or bypass service after disconnection.
Hardship assistance
Utilities page links Hardship Assistance; Revenue Recovery lists social-services resources such as Scottsdale Human Services and Vista del Camino.
Ask about payment arrangements and social-service resources before the account reaches collection.
Collection or lien risk
Revenue Recovery page says qualifying delinquent cases may involve liens, setoff, collection fees or third-party agency referral.
Get payoff, release and payment instructions in writing when an account is already escalated.
Past-due script: “I’m calling about Scottsdale utility account [account/customer number]. I need to know the exact past-due amount, whether a late fee, disconnection fee or collection fee has been applied, which payment method posts fastest, and who I must contact after payment to request reconnection.”
Revenue Recovery Bill Definitions Revenue Recovery Phone Water Operations

Scottsdale Water Supply, Water Quality Report and Drinking-Water Contacts

Surface water sources

Today, about 90% of Scottsdale’s drinking water comes from two surface-water sources: Central Arizona Project and Salt River Project.

Groundwater backup

Groundwater wells serve as backup to surface water supplies, and the city recharges CAP and advanced treated recycled water into the aquifer.

Annual report

Scottsdale Water publishes annual Water Quality Reports explaining where drinking water comes from, treatment processes, continuous testing and federal-standard comparisons.

Water-quality topic
Official detail
Customer action
2026 Water Quality Report
City’s Water Quality Reports page links a 2026 Water Quality Report PDF and prior reports back to 2011.
Use the current report for water-quality statements instead of old mailers or screenshots.
CAP supply
About two-thirds of Scottsdale’s water supply comes from Central Arizona Project water, treated at the CAP Water Treatment Plant.
Use supply details when explaining Colorado River/CAP-related questions.
SRP supply
SRP supplies are delivered through the Arizona Canal to Chaparral Water Treatment Plant.
South-of-Arizona-Canal “on-project” areas may differ from other parts of city supply system.
Hardness
City says hardness is not a primary water-quality standard and is not considered a health risk.
Use this for scale/taste questions, but call if the water suddenly changes.
Odor from faucet
City explains a sewer-gas smell can come from the drain trap rather than tap water.
Fill a clean glass and smell it away from the drain to help identify source.
Lead and copper
City says lead/copper source is usually household plumbing fixtures and pipes, not source water.
Ask about lead/copper concerns if older plumbing or standing water is involved.
Water Quality Laboratory
Scottsdale’s lab is certified by Arizona Department of Health Services and tests drinking water, recycled water, industrial discharge and supply sources.
Use water-quality contact routes for taste, odor, color or report questions.
Water Quality Reports 2026 Water Quality Report PDF Water Supply Drinking Water

Report Leaks, Sewer Issues, Water Pressure Problems and Call Before Digging

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Use phone for urgent water problems

  • Call Utility Billing for billing/account issues.
  • Call Water Resources / Water Operations for water-field issues and after-hour reconnection routing.
  • Use the city service request route for non-urgent maintenance requests.
  • Call 911 for life-safety emergencies.
⛏️

Call before digging

  • Use Arizona 811 before digging, trenching, tree planting, fence posts or irrigation repair.
  • Private lines after the meter may still require a plumber or private locator.
  • Do not turn on, bypass, damage or tamper with a locked meter.
  • Report accidental water/sewer damage immediately.
Problem
What to say
Best route
Water leak at meter or street
“Water is flowing or bubbling at [address/cross street].”
Call city water operations/customer route; provide meter location and photos only if safe.
No water / low pressure
“My property has no water/low pressure since [time].”
Check bill status, neighbors affected and recent work; call if urgent.
Sewer odor or backup
“Sewer odor/backflow is occurring at [fixture/location].”
Stop using water if sewage is backing up; call city route quickly.
Water quality issue
“Water has [taste/color/odor] at [one tap/all taps] since [time].”
Record hot/cold, glass test away from drain, neighbors affected and contact Water Quality/Water Resources.
High bill but no visible leak
“WaterSmart shows [pattern], but I cannot find a leak.”
Check AMI data, meter, irrigation controller, pool auto-fill and high-bill complaint route.
Meter tampering after shutoff
Do not tamper.
Call Revenue Recovery and pay required amounts before reconnection.
Field issue script: “I need to report a [water leak/no water/low pressure/sewer issue/water quality issue] at [service address]. The nearest cross street is [cross street]. It started at [time], affects [street/yard/home/neighbors], and my callback number is [number].”
Maintenance & Troubleshooting Arizona 811 Call 811 Water Resources

Hardship Assistance, Conservation, Rebates and Outdoor Water Efficiency

Hardship help

Scottsdale utilities page links Hardship Assistance and Revenue Recovery lists social-service resources. Ask early if the bill cannot be paid by the due date.

WaterSmart monitoring

Use WaterSmart to view and manage usage, customize communications, download data, and check whether hourly AMI data is available for the account.

Conservation programs

Scottsdale Water offers rebates, water-efficiency workshops and free Outdoor Water Efficiency Checks through its conservation program.

Need
Best action
Prepare before calling/applying
Cannot pay current bill
Call Utility Billing or Revenue Recovery before disconnection.
Account number, amount due, due date, payment you can make now and hardship details.
Past-due arrangement
Ask Revenue Recovery about payment options and social-service resources.
Bill, ID, income/hardship documents if requested and current contact information.
Want lower future bills
Use WaterSmart, outdoor water efficiency check and irrigation review.
Irrigation schedule, controller brand, landscape zones, pool auto-fill and WaterSmart usage pattern.
Rebate planning
Review current rebate page before starting work.
Project type, purchase date, photos, product info and whether funds/deadlines are still available.
Outdoor watering confusion
Ask Water Conservation at 480-312-5650.
Address, irrigation controller settings and WaterSmart/AMI status.
Revenue Recovery Water Conservation Rebates Homeowner Conservation

Map: Scottsdale Utility Billing / Business Services Office

Use this map for in-person utility billing service at Business Services, 7447 E. Indian School Road, Suite 110. For Water Resources operations or conservation, the separate Water Resources office is at 9312 N. 94th St.

Route
Address / link
Use for
Utility Billing / Business Services
7447 E. Indian School Road, Suite 110, Scottsdale, AZ 85251
In-person payment, billing help, vouchers, past-due/reconnection payment route and account questions.
Water Resources
9312 N. 94th St., Scottsdale, AZ 85258
Water operations, conservation, WaterSmart analytics and water-resources questions.
Mail payments
City of Scottsdale Utility Payments, PO Box 2901, Phoenix, AZ 85062-2901
Routine mailed payments. Do not send cash.
Online utilities account
eServices / OLPP
Login, paperless billing, scheduled bank payments, ACH, bill history and WaterSmart access.
Card payment
scottsdale.ez-pay.co
Credit/debit card payment through third-party card processor.

Scottsdale Water Utility FAQ

How do I pay my Scottsdale water utility bill online?

Use the City of Scottsdale online utilities account at eservices.scottsdaleaz.gov/olpp. You can log in, create an online profile, set up scheduled bank payments, manage paperless billing, view bill/payment/usage history and access WaterSmart.

What is the Scottsdale Utility Billing phone number?

Call Utility Billing at 480-312-2461 for account, bill, PIN, payment, AutoPay, start/stop/suspend service and online profile questions. You can also email UtilityBilling@ScottsdaleAZ.gov for non-urgent help.

Can I make a one-time Scottsdale utility payment without registering?

Yes. The City’s FAQ says the One-Time Payment feature is available without registration. You need the account type, email address, account number and PIN/house number, and one-time payments cannot be post-dated.

Does Scottsdale charge a fee for ACH utility payments?

No. The City’s utilities page lists ACH payment with a bank account as no-fee and with no maximum amount per transaction.

Does Scottsdale charge a fee for credit or debit card utility payments?

Yes. The current utilities page lists a $3.50 convenience fee per credit/debit card transaction, a $300 maximum payment amount per transaction and a $3,000 total payment limit every 10 days. Always confirm the exact fee on the checkout screen.

Where do I pay a Scottsdale utility bill in person?

Pay in person at Business Services, 7447 E. Indian School Road, Suite 110, Scottsdale, AZ 85251. Hours are Monday, Tuesday, Thursday and Friday from 8 AM to 5 PM, and Wednesday from 9 AM to 5 PM. Utility Billing staff are unavailable from noon to 1 PM Monday-Friday.

Where do I mail a Scottsdale water bill payment?

Mail payments to City of Scottsdale Utility Payments, PO Box 2901, Phoenix, AZ 85062-2901. Do not mail cash, and allow at least five days for processing.

What are Scottsdale WaterSmart and AMI?

WaterSmart is Scottsdale’s free customer portal for viewing and managing water use, leak assistance, data downloads and notifications. AMI is the advanced metering infrastructure that can provide hourly water-use data where available.

Can I adjust my Scottsdale sewer charge after a leak or pool refill?

Possibly. Scottsdale sewer volumetric charges are based on winter water use from December, January and February. If abnormal winter water use occurred because of a leak or pool refill, submit a sewer charge adjustment request. Forms submitted before June 20 are reviewed before the annual July update, and forms are not accepted after Aug. 31 for the current year.

Is this the official Scottsdale Water Utility website?

No. This is an independent informational guide. Use official City of Scottsdale pages, eServices, Scottsdale EZ-Pay, your printed bill, 480-312-2461, 480-312-2705 and 480-312-5650 to verify live balance, payment posting, rates, service status, disconnection, WaterSmart and water-quality information.

30-Second Scottsdale Water Utility Checklist

Pay/login: use eServices / online utilities account at eservices.scottsdaleaz.gov/olpp.

Billing phone: 480-312-2461; billing email: UtilityBilling@ScottsdaleAZ.gov.

Card phone payment: 1-866-421-8564; card fee and limits apply.

ACH: no fee and no maximum amount per transaction through the official online utilities account.

Office: 7447 E. Indian School Road, Suite 110, Scottsdale, AZ 85251.

Mail: City of Scottsdale Utility Payments, PO Box 2901, Phoenix, AZ 85062-2901; do not send cash.

Due date: utility statements are due 20 days after the bill date; late fee is 1.5% of past-due balance or $5, whichever is greater.

Past due: call Revenue Recovery at 480-312-2705 for past-due utility accounts and reconnection after payment.

2026 rates: 5/8” water base $15.75; single-family water tiers $1.72-$8.05 per 1,000 gallons; 5/8”-1” sewer base $8.49.

High bill: check WaterSmart, meter period, irrigation, pool auto-fill, toilets, winter sewer average and adjustment forms.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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