Kingsville Water Utility 2026: Bill Pay, Login & Phone

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Kingsville TX • Utility Billing • Municipal Online Payments • water sewer garbage • PWS TX1370001

Kingsville Water Utility Help: Pay, Log In, Call, Start Service or Restore Water

Use this guide for City of Kingsville, Texas water and sewer customers. It explains the official payment login, Utility Billing phone number, office address, 24-hour kiosk, payment drop box, automatic bank draft, service start/stop requirements, after-hours restoration, high-bill checks, water quality reports and emergency routing.

This is for Kingsville in Kleberg County, Texas — not the Town of Kingsville in Ontario, Canada. Before paying, match your service address, account number and the official Kingsville, TX Municipal Online Payments page.

Pay / Login Online Call 361-592-5281 After-Hours Police Utility Office Map

Quick Answer: Kingsville Water Utility Contacts

Utility Billing361-592-5281
Office200 E. Kleberg
MailP.O. Box 1458
Hours8:15 AM-5 PM
Need
Use this official route
Have ready
Important warning
Pay online / login
Kingsville Municipal Online Payments
Account number, customer name, service address and payment method.
The portal does not handle new service, disconnect, extensions, arrangements or other service orders.
Billing question
361-592-5281 or collections@cityofkingsville.com
Account number, bill copy, payment proof, service address and problem timeline.
Call before relying on mail/drop box if water has been disconnected or is at risk.
New water service
Go in person to Utility Office, 200 E. Kleberg Avenue.
Lease, Social Security card, valid ID and water utility deposit. Owners are verified through the Appraisal District online system.
New service must be requested in person, not through the online payment portal.
Disconnected for non-payment
Call Utility Billing at 361-592-5281 after paying during business hours.
Payment confirmation, amount, date/time, account number and address.
After hours, call Police Department at 361-592-4311 with proof of payment so an after-hours crew can restore service.
After-hours restoration
361-592-4311 Kingsville Police Department.
Proof of payment and service address.
City says an additional $50 after-hours restoration fee is added to the water bill.
24-hour payment kiosk
West / 6th Street side of 200 E. Kleberg, next to Municipal Court entrance.
Account number or bill.
Save receipt and call if payment must restore service.

Do not use the portal for service orders: the Municipal Online Payments page says no new service, disconnect, extensions, arrangements or miscellaneous service-order requests are considered through the payment system. Call or visit Utility Billing for those.

Official Kingsville Utility Billing Info Box

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Utility Billing Office

Physical:
200 E. Kleberg Avenue
Kingsville, TX 78363

Mailing:
P.O. Box 1458
Kingsville, TX 78364

Phone: 361-592-5281
Hours: Monday-Friday, 8:15 AM-5:00 PM.

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What Utility Billing handles

The City says Utility Billing reads, maintains, bills and collects about 7,700 water and sewer accounts each month. The office also handles connect, disconnect and transfer requests, customer inquiries and account billing maintenance.

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Water system context

Kingsville’s water quality reports identify the public water system as TX1370001. The City’s Water Production page links current and prior Consumer Confidence Reports, including the 2025 report posted in June 2026.

Official route
Use for
Best first question
Prepare
Utility Billing phone
Payments, accounts, service orders, transfers, disconnects, arrangements and billing questions.
“Can you review my account and tell me the exact next step?”
Account number, bill copy, payment proof and service address.
Online payment portal
Online bill payment, sign-in/register and Quick Pay-style payment access.
“Did this payment post to the correct account?”
Account number, card/bank method and confirmation screenshot.
collections@cityofkingsville.com
Utility Billing follow-up, documents and non-urgent billing correspondence.
“Can you confirm receipt and next action for this account?”
Account number in subject line and attached bill/payment proof.
ub@cityofkingsville.com
General utility-billing contact shown on the online payment contact page.
“Can this be handled by email or do I need to call?”
Account number, full name and service address.
Police Department after hours
After-hours restoration routing after non-payment disconnection and proof of payment.
“Can an after-hours crew be sent with my proof of payment?”
Receipt/confirmation number and address.
Water Distribution
Water mains, services, hydrants, valves and service-connection infrastructure.
“Is this a public-side water distribution issue?”
Exact location, photos if safe and nearby cross street.

Pay or Log In: Exact Kingsville Water Bill Steps

Open the official Kingsville portal

Go to Kingsville, TX Municipal Online Payments – Utility Billing. The City’s website links to this portal as “Pay Water Bill.”

Use Sign In/Register or pay from the account screen

The portal supports sign-in/register and notes a newer identity service. If you already had a username and password, the portal says you can sign in using the existing username and password.

Confirm account details before payment

Match the account number, service address, customer name, amount due, due date and any past-due balance. If the balance looks wrong, call Utility Billing before submitting a large payment.

Review the convenience fee

The portal announcement says that effective August 4, 2023, all credit-card payments are subject to a 3.5% convenience fee. Review the payment screen before final submission.

Call after payment if water was disconnected

If you were disconnected for non-payment, the City says to contact Utility Billing at 361-592-5281 during regular business hours after paying. After hours, call Police at 361-592-4311 with proof of payment.

Payment route
Official detail
Best for
Watch out
Online portal
Municipal Online Payments.
Online payment and account login.
Credit-card payments have 3.5% convenience fee.
Automatic bank draft
City says bank draft is available at no cost and drafts automatically on the due date printed on the bill.
No-cost recurring payment.
Contact Customer Service at 361-592-5281 to apply.
In person
Utility Office, 200 E. Kleberg; Monday-Friday 8:15 AM-5 PM.
Cash/check/card payment, account questions, new service documents, urgent proof review.
Bring bill/account number and ID when account changes are involved.
24-hour kiosk
West / 6th Street side of 200 E. Kleberg, next to Municipal Court entrance.
After-hours payment convenience.
Keep receipt and call if payment is tied to restoration.
Drop box
Front / Kleberg Street side of Municipal Building at 200 E. Kleberg.
After-hours check or money-order drop-off.
Do not use for urgent restoration unless Utility Billing confirms timing.
Mail
City of Kingsville Utility Billing, P.O. Box 1458, Kingsville, TX 78364.
Routine non-urgent payment.
Include account number and allow mail time.
After-hours restoration
Call Police Department at 361-592-4311 after paying and show proof.
Non-payment restoration outside Utility Billing hours.
$50 after-hours restoration fee is added to the water bill.
Payment posting script: “I paid my City of Kingsville utility account [account number] for [service address] on [date/time] by [online/kiosk/drop box/mail/in person/bank draft]. Confirmation or check number is [number]. Has it posted, is anything still due, and does this prevent disconnection or restore service?”

Official payment links:

Pay Water Bill Quick Pay Portal Contact Page City Utility Billing

Start, Disconnect or Transfer Kingsville Utility Service

New service

  • Go in person to Utility Office at 200 E. Kleberg Avenue.
  • Bring a lease if renting.
  • Bring Social Security card.
  • Bring valid ID.
  • Bring water utility deposit.
  • If owner, City verifies ownership through Appraisal District online system.

Disconnect or transfer

  • All service orders must be requested by phone.
  • Call 361-592-5281 during Utility Billing hours.
  • Provide account number and service address.
  • Provide requested date and forwarding address if moving out.
  • Ask how final bill or refund will be handled.
  • Do not submit through online payment portal.

Extensions or arrangements

  • Payment portal will not consider extensions or arrangements.
  • Call Utility Billing before the due date.
  • Explain hardship and amount you can pay now.
  • Ask whether account is already in disconnection status.
  • Get any promise or deadline in writing if possible.
  • Save the name/date/time of the conversation.

Move-in tip: the online payment system is only for payments/account access. For a new tenant, the practical path is to visit 200 E. Kleberg with lease, Social Security card, valid ID and deposit so the account can be created properly.

New-service script: “I need to start City of Kingsville utility service at [address]. I have my lease or ownership information, Social Security card, valid ID and deposit. Can you confirm the deposit amount, start date and whether any prior balance affects service?”

Disconnected for Non-Payment: Restoration Checklist

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Call after paying

The City says customers disconnected for non-payment should contact Utility Billing after payment during regular business hours to advise the department of payment.

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After-hours crew

After hours, call Kingsville Police Department at 361-592-4311 with proof of payment. Police will send an after-hours crew to restore service.

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$50 after-hours fee

The City says an additional $50 fee is charged for restoration after regular working hours and added to the water bill.

Account status
Best action
Ask this exact question
Prepare
Not past due yet
Pay before due date through portal, bank draft, in person, kiosk, mail or drop box.
“What is my exact due date and current balance?”
Bill, account number, payment method.
Past due but water still on
Call Utility Billing before making assumptions.
“Is my account scheduled for disconnection?”
Past-due notice, amount available now.
Water disconnected during business hours
Pay, then call Utility Billing at 361-592-5281.
“Can you verify payment and send restoration?”
Confirmation number, account number, address.
Water disconnected after hours
Pay, then call Police Department at 361-592-4311 with proof.
“Can an after-hours crew be sent to restore service?”
Payment proof and service address.
Need extension or arrangement
Call Utility Billing; the portal will not process arrangements.
“Can my account qualify for an extension or arrangement?”
Income/pay date, amount available now, hardship explanation.

Proof matters: when restoration depends on a payment, keep the online confirmation, kiosk receipt, card receipt, check number or bank draft proof. The after-hours route specifically requires proof of payment.

Water, Sewer, Garbage and Extra Charges: What to Check on the Bill

Monthly utility billing

The City Finance Department says Utility Billing and Collections is responsible for monthly utility billing for all City of Kingsville customers, plus abatements, landfill and bulk water accounts.

Garbage may appear

The City’s garbage rate page lists a residential base rate of $21.00 per month for a 90-gallon roll-out and $21.00 per month for each additional 90-gallon roll-out.

Commercial / extra garbage

For commercial dumpsters, extra pick-up fees, extra roll-outs or out-of-city-limit garbage pickup rates, the City says to call Utility Billing at 361-592-5281 or 361-595-8028.

Bill line
What it may mean
What to check before calling
Water
Drinking-water usage and any water base/service charges.
Meter read, gallons/usage compared with prior months, leaks and irrigation.
Sewer
Wastewater service charge or usage-related sewer billing.
Whether a high water-usage event also increased sewer charges.
Garbage / sanitation
Roll-out or dumpster service and related solid-waste charge.
How many roll-outs, whether extra pick-up or commercial dumpster applies.
Late / service / restoration
Added charges due to late payment, reconnection, returned payment or service work.
Due date, payment date and whether water was disconnected.
After-hours restoration
$50 fee added if service restored after regular working hours.
Whether the restoration happened after regular business hours.
Credit-card convenience fee
3.5% fee shown by the payment portal for credit-card payments.
Payment method used and receipt details.
Bill-review script: “Can you separate my charges into water, sewer, garbage/sanitation, fees and prior balance? I want to know which line item increased and whether it came from usage, a service fee or a payment timing issue.”

Official billing and rate links:

Utility Billing Garbage Rates Code of Ordinances

High Kingsville Water Bill: Leak and Usage Checklist

Compare months

Start by comparing current usage to the last two or three bills, not just the dollar amount.

Check toilets

Silent toilet leaks can run continuously and create a large bill before you hear anything.

Inspect outdoors

South Texas heat, irrigation, hose bibs, pool fill and livestock/outdoor use can push usage up quickly.

Call early

The City encourages customers to monitor homes for possible water leaks, so contact Utility Billing quickly when usage looks wrong.

Check
What to look for
Proof to collect
Ask Utility Billing
Meter movement
Meter moving when all water is off.
Before/after photos or short video during no-use test.
“Can you review whether my usage suggests a continuous leak?”
Toilets
Running toilet, flapper leak, tank refilling by itself.
Dye test photo and repair receipt.
“Could this explain the usage increase?”
Outdoor hose / spigot
Hose left on, cracked hose bib, loose washer, yard leak.
Photo and repair note.
“Does usage pattern suggest outdoor continuous use?”
Irrigation
Timer error, sprinkler zone stuck on, watering during restrictions.
Controller screenshot and repair invoice.
“Did irrigation drive this billing period’s gallons?”
Private service line
Wet spot between meter and house or pressure drop.
Plumber report, repair date and photos.
“Is this customer-side or city-side?”
Pool / large fill
Planned fill, refill, pressure washing or construction use.
Dates and estimated gallons.
“Could this be the reason for the bill?”
Garbage / other fee
Bill increased because of sanitation or extra service, not water use.
Full bill copy with line items.
“Which line item changed from last month?”
High-bill script: “My Kingsville water bill increased from [old amount/gallons] to [new amount/gallons]. I checked toilets, meter movement, irrigation, hose bibs, pool/outdoor use and private service line. Can you review usage and tell me whether the increase is water, sewer, garbage or a fee?”

Water Emergency, Distribution Issue and Water Quality Report

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Water main or service issue

For a broken main, water running in the street, no water, low pressure or service emergency, call City routing immediately instead of sending email. Start with Utility Billing/Public Works routing at 361-592-5281 during hours, or City/Police routing after hours if urgent.

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Distribution system

The Water Distribution Division maintains water mains from 2 inches to 20 inches, services from 3/4 inch to 2 inches, service connections, fire hydrants and valves.

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Water quality reports

The Water Production page links Consumer Confidence Reports from recent years, including the 2025 CCR posted June 18, 2026. The 2024 report identifies the system as TX1370001.

Problem
Best route
Say this first
Details to collect
Water running in street
Call City utility/public works routing immediately.
“Water is running or bubbling at [exact location].”
Cross street, flow size, traffic hazard, photo if safe.
No water / low pressure
Call Utility Billing/Public Works route; after hours use urgent City/Police route if needed.
“I have no water or low pressure at [address].”
Start time, neighbors affected, notices received.
Sewer backup
Call immediately and document safely.
“Wastewater is backing up at [fixture/location].”
Inside/outside, fixtures affected, photos if safe.
Meter or service connection issue
Call Utility Billing and request service-order routing.
“The meter/service connection appears damaged or leaking.”
Meter location, address and photos if safe.
Water quality report question
Open the latest CCR on the Water Production page.
“Which report applies to my address?”
PWSID TX1370001 and report year.
State compliance lookup
Use TCEQ Texas Drinking Water Watch / Viewer.
“Search by PWS ID TX1370001.”
Do not enter both system name and PWS ID at once if the viewer instructs otherwise.

Official water and quality links:

Water Production / CCRs Water Distribution TCEQ Drinking Water Viewer EPA CCR Information Texas 811

Drought, Conservation and South Texas Water-Supply Awareness

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Monitor city notices

Water restrictions and drought rules can change during South Texas drought conditions. Check the City website, local notices and any official drought or water-conservation announcements before heavy outdoor use.

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Indoor savings

Fix toilets, showerheads, faucets and leaks quickly. A small leak running between monthly bills can become a large balance by the time the bill arrives.

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Outdoor savings

Water early or late when allowed, fix sprinkler heads, avoid runoff, pause irrigation after rain and do not let hoses run unattended.

Practical check: before filling a pool, pressure washing, laying sod or changing irrigation timers, look for current Kingsville or regional drought rules. If a rule is active, your bill and potential enforcement risk can both change.

Map, Utility Office, Kiosk, Drop Box and City Hall

Use the Utility Office at 200 E. Kleberg for water/sewer account help, in-person payments, new service documents and billing questions. City Hall’s general address is 400 W. King Avenue, but Utility Billing’s customer office is listed at 200 E. Kleberg.

Location / route
Use for
Bring / remember
Utility Office, 200 E. Kleberg Avenue, Kingsville, TX 78363
In-person payments, new service, billing questions, transfer/disconnect guidance.
Bill/account number, ID, lease/SS card/deposit for new service if applicable.
24-hour kiosk, west / 6th Street side of 200 E. Kleberg next to Municipal Court entrance
After-hours payment convenience.
Keep receipt; call if payment is tied to restoration.
Payment drop box, front / Kleberg Street side of Municipal Building
After-hours check or money-order drop-off.
Include account number and avoid using it for urgent restoration timing.
Mailing address: P.O. Box 1458, Kingsville, TX 78364
Routine mailed utility payment or correspondence.
Allow mail time and include account number.
City Hall, 400 W. King Avenue, Kingsville, TX 78363
General city government routing.
For water billing, go to or call Utility Billing first.
Police Department phone: 361-592-4311
After-hours restoration routing after proof of payment.
Expect $50 after-hours restoration fee added to water bill.

Kingsville Water Utility FAQ

What is the Kingsville water bill phone number?

Call the City of Kingsville Utility Billing office at 361-592-5281 for water and sewer billing, payment questions, account help, service orders, transfers, disconnects and arrangements.

How do I pay my Kingsville water bill online?

Use the official Kingsville, TX Municipal Online Payments utility billing portal. Confirm your account number, service address and amount due before submitting payment.

What is the Kingsville Utility Billing office address?

The Utility Office is at 200 E. Kleberg Avenue, Kingsville, TX 78363. The mailing address is P.O. Box 1458, Kingsville, TX 78364.

What are the Kingsville Utility Billing office hours?

The Utility Billing page and online portal list office hours as Monday-Friday, 8:15 AM to 5:00 PM, excluding City holidays.

Can I start new water service online?

No. The online payment portal says new service is not handled through the payment system. New service must be requested in person with a lease, Social Security card, valid ID and water utility deposit. Property-owner information is verified through the Appraisal District online system.

What if my water was disconnected for non-payment?

After paying, call Utility Billing at 361-592-5281 during regular business hours. After hours, call the Kingsville Police Department at 361-592-4311 with proof of payment so an after-hours crew can be sent.

Is there an after-hours restoration fee?

Yes. The City says an additional $50 fee is charged for restoration of service after regular working hours, and that fee is added to the water bill.

What is the credit-card payment fee?

The Kingsville online utility payment portal says that effective August 4, 2023, all credit-card payments are subject to a 3.5% convenience fee.

What should I do if my Kingsville water bill is high?

Compare usage with prior bills, check toilets, faucets, irrigation, outdoor hoses, pool fill and the private service line, then call Utility Billing at 361-592-5281 and ask which line item increased.

Where can I find Kingsville water quality reports?

Use the City of Kingsville Water Production page. It links current and prior Consumer Confidence Reports, including the 2025 report posted in 2026. The Kingsville public water system number is TX1370001.

30-Second Kingsville Water Utility Checklist

Paying? Use the official Municipal Online Payments portal, automatic bank draft, in-person office, 24-hour kiosk, drop box or mail.

Need help? Call Utility Billing at 361-592-5281 or email collections@cityofkingsville.com with account number and service address.

Starting service? Go in person to 200 E. Kleberg with lease, Social Security card, valid ID and water utility deposit.

Disconnected? Pay, then call Utility Billing during hours; after hours call Police at 361-592-4311 with proof and expect the $50 after-hours restoration fee.

High bill? Check leaks and compare bill line items before disputing. Water, sewer, garbage, fees and prior balances can all change the total.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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