Hollywood Water Utility Help Desk for Bill Pay, Login and Phone Support
Use this guide to pay a City of Hollywood utility bill, log in to the Paymentus customer portal, make a one-time payment with your full account number including the dash, call the correct phone option, use direct debit, mail a check, pay at City Hall, handle service interruption, start or close utility service, check deposits, read current rates, request a high-use adjustment, detect leaks, follow watering rules, and report water or sewer emergencies.
Quick Answer: Best Way to Pay a City of Hollywood Utility Bill
User need |
Official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay online now |
Complete utility account number, including the dash, valid email address and payment method. |
For one-time payment, choose Pay Now / Make One Time Payment. For account tools, register and log in. |
|
Register online account |
Use Register Now inside the Paymentus portal. |
Utility account number, email address and password. |
Registration lets you view bills, payment history, daily consumption, monthly consumption and e-bill options. |
Pay by phone |
Call 954-921-3938 and select option 2. |
Account number, balance, card or bank details. |
The City says the IVR is available 24 hours, has no fee, and allows up to $25,000 per session. |
Ask billing / reconnect question |
Call Utility Billing Customer Service at 954-921-3938. |
Bill, service address, payment proof, cut-off notice and account number. |
Live representatives are available Monday-Thursday, 7:00 a.m.-6:00 p.m.; City Hall is closed Fridays. |
Pay by mail |
City of Hollywood Utility Bill Processing Center, P.O. Box 229187, Hollywood, FL 33022-9187. |
Payment stub, check or money order made payable to City of Hollywood, and account number written on payment. |
Do not send cash. Mail is risky if the bill is close to delinquency or the cut-off date. |
Pay in person / drive-thru |
City Hall Cashiers Office, Room 103, 2600 Hollywood Boulevard, or drive-thru on the north side of the building. |
Bill, account number and accepted payment method. |
Cash is accepted only inside at the main location. |
After-hours drop box |
Payment drop box at City Hall, 2600 Hollywood Boulevard, north side next to the drive-thru window. |
Check or money order with account number. |
Use faster payment plus a phone call if reconnection or cut-off timing is urgent. |
Service interrupted for nonpayment |
Pay, then speak with Customer Service at 954-921-3938 to schedule reconnection. |
Payment confirmation, account number, cut-off notice and proof all faucets are off. |
Payment alone does not automatically schedule reconnection. |
Provider check: this guide is for City of Hollywood, Florida Department of Public Utilities. Some Hollywood-area addresses may be served by Broward County, Town of Davie, a landlord, HOA, apartment utility biller, private well/septic provider, or another utility. Call 954-921-3938 before opening service if you are not sure who serves the address.
Official City of Hollywood Water Utilities Contact Box
Utility Billing Customer Service
Phone: 954-921-3938
Hours: Monday-Thursday, 7:00 a.m.-6:00 p.m.
Use for: water service, utility bills, new service, deposits, reconnection, low pressure, payment questions and account help.
City Hall Payment Office
Cashiers Office:
City Hall, Room 103
2600 Hollywood Boulevard
Hollywood, FL 33020
Drive-thru: north side of City Hall.
Drop box: north side, next to the drive-thru window.
Payment Mail
Mail payments to:
City of Hollywood
Utility Bill Processing Center
P.O. Box 229187
Hollywood, FL 33022-9187
Include the payment stub and do not mail cash.
Water / Sewer Emergency
Report water and sewer emergency: 954-921-3046
After-hours emergency: 954-967-4357
Use for line breaks, water meter leaks, hydrant leaks, sewer backups, sanitary manhole problems and urgent stormwater grate issues.
Garbage / Recycling Questions
Garbage removal, recycling and bulky hard junk: 954-967-4200
Garbage-fee questions listed on rate page: 954-967-4526
Separate trash-service questions from water-usage questions before disputing a bill.
Water Quality / Pollution
Water Quality Services: 954-921-3414
Use for water quality testing questions, illegal dumping, storm-drain pollution reports and water-quality concerns.
Official Hollywood utility links:
How to Pay a City of Hollywood Water, Sewer, Stormwater or Sanitation Bill
Payment method |
Official detail |
Best for |
Watch out for |
|---|---|---|---|
Paymentus one-time payment |
Click Pay Now, enter the complete utility account number including the dash, enter and confirm email, then continue to payment. |
Fast online payment without creating a full account. |
Online payment is credited during the next business day; Paymentus portal language says payments before midnight post next day, and after midnight within 48 hours. |
Paymentus registered portal |
Register Now lets customers pay online, view bills, view consumption history and view daily consumption. |
Customers who want account history, payment history, e-bill settings and consumption tracking. |
Use the exact account number. Do not register a landlord, former owner or wrong-service account. |
Online card / e-check |
Payment methods include MasterCard, Visa, American Express, debit card and e-check. |
Customers who want online confirmation. |
Save confirmation number and payment method before closing the page. |
Phone payment |
Call 954-921-3938 and select option 2. The automated system is available 24 hours per day. |
Payment by phone without using the web portal. |
The City says there are no fees for this phone payment option and the maximum is $25,000 per session. |
Direct Debit |
Download the Direct Debit Enrollment Form and submit it with a voided check to City of Hollywood Utility Billing, P.O. Box 229045, Hollywood, FL 33022-9045, or drop it off at Customer Service. |
Automatic bank payment from checking account. |
Keep paying normally until the bill says “Amount Due Will Be Bank Drafted.” The City says setup can take one to two billing cycles. |
Mail |
Mail full amount with payment stub to Utility Bill Processing Center, P.O. Box 229187, Hollywood, FL 33022-9187. |
Routine check or money-order payments. |
Do not send cash. Write the account number on the check or money order. |
In person |
Cashiers Office, City Hall Room 103, 2600 Hollywood Boulevard, Monday-Thursday, 7 a.m.-6 p.m. |
Cash payments, receipt, urgent questions or account help. |
Arrive at least five minutes before 6 p.m. to ensure available service. |
Drive-thru |
Drive-thru window on the north side of City Hall. |
Faster in-person payment without parking. |
Best for payment, not complicated account disputes. |
After-hours drop box |
Drop box next to the drive-thru window on the north side of City Hall. |
After-hours check or money-order drop-off. |
Not ideal if water is off or a cut-off date is close, unless Customer Service confirms posting and reconnection. |
Paymentus Login, Account Number, Consumption History and E-Bill Tools
One-time Pay Now
- Open the official Paymentus portal.
- Choose Make One Time Payment or Pay Now.
- Enter the complete utility account number including the dash.
- Enter a valid email twice.
- Choose card, debit or e-check.
- Save the confirmation number.
Registered portal features
- View account status and balance.
- View payment history.
- Store account information in electronic wallet.
- Review daily usage up to 60 days.
- Review monthly usage up to 12 months.
- View billing history for the past 12 months.
- Print selected bills by date.
- Request paper bill or e-bill notification.
Portal safety check
If Paymentus cannot find the account, the service address is wrong, the bill belongs to a previous owner or tenant, or the account number is missing its dash, stop and call 954-921-3938 before paying.
Consumption-history tip: Hollywood’s online portal can show daily usage and monthly usage. Use this before calling about a high bill, because daily spikes often point to irrigation, toilet leaks, hose bibs, pool filling, broken valves or a hidden private-side leak.
Start New Hollywood Utility Service, Deposits and Closing an Account
Confirm service provider first
Before applying, the City tells customers to confirm the address is served by the City of Hollywood Department of Public Utilities by calling 954-921-3938. Some addresses in Hollywood may be connected to Broward County or Town of Davie utilities.
New account documents
New service applications require proof such as an executed lease for renters or closing documents for a recent purchase, a government-issued photo ID with signature, and acknowledgment of the deposit requirement.
Deposit required
The City requires every utility customer to pay a deposit when opening or re-establishing service. Deposits earn annual interest and are applied to final charges when the account closes.
Service task |
Official rule / detail |
What to prepare |
|---|---|---|
Open new account |
Submit the Utility Service Application after confirming the City serves the address. |
Lease or closing documents, valid government photo ID, service address, mailing address and deposit acknowledgment. |
Renter lease timing |
The lease must have been executed within 90 days prior to submission, and the start date cannot be set in a future month unless supported by an addendum. |
Current lease and any addendum supporting future start date. |
Application fee |
The Utility Service Agreement states a $20 application fee and the appropriate utility deposit will be charged to the first utility bill. |
Budget for the first bill to include more than usage only. |
Residential single-family deposit |
Deposit sheet lists water $50, sewer $75 and garbage $60 for a single-family account. |
Ask Customer Service which services apply to your address. |
Duplex / triplex / multifamily deposit |
Deposit sheet lists residential per-unit deposit amounts for water, sewer and garbage depending on customer type. |
Check unit count, account structure and whether each unit is billed separately. |
Commercial deposit |
Commercial/non-residential deposits vary by meter size. The sheet lists examples from 5/8-inch at $170 total water/sewer deposit to larger meters with higher deposits. |
Confirm meter size before signing a commercial lease or opening date. |
Close account |
Submit written request to payutility@hollywoodfl.org with desired termination date, forwarding address and valid photo ID. |
Keep proof of email and final bill details. |
Tenant / owner transition |
Terminated tenant accounts revert to the property owner’s utility account on record; terminated owner accounts automatically open a utility account for the new owner. |
Coordinate final bill, deposit refund and property closing documents. |
Deposit refund |
Deposit is applied to any outstanding balance when the account closes. Refund checks are mailed to the entitled customer after final bill processing. |
Provide a correct forwarding address and keep ID available. |
Late Bills, Service Interruption, Reconnection and Other Charges
21st day
Bills are delinquent on the 21st day after the date shown on the bill.
1% per month
The City assesses a 1% monthly penalty, or 12% annually, on the past-due portion.
$35 disconnection
Nonpayment service disconnection fee is listed at $35 per occurrence.
Call after paying
If service is interrupted for nonpayment, call Customer Service after payment to schedule reconnection.
Issue |
Official detail |
Customer action |
|---|---|---|
Delinquent bill |
Payment is due by the date on the bill; bills are delinquent on the 21st day after the bill date. |
Pay before the delinquent date or call 954-921-3938 if you need help. |
Late payment penalty |
1% per month, 12% annually, on the past-due portion of the utility bill. |
Ask for the current balance, not only the amount shown on an older bill. |
Property lien risk |
Past-due utility charges become a variable and accrued statutory lien against the property. |
Owners, buyers and title agents should confirm all unpaid utility balances before closing. |
Returned payment |
Returned payment charge is $15 or 5%, whichever is greater. |
Ask whether future payments must be made by another method after a returned item. |
Cut-off date |
If a bill remains unpaid, service will be disconnected on the cut-off date indicated on the bill. |
Use phone, online or in-person payment and call Customer Service if the cut-off date is near. |
Nonpayment disconnection fee |
$35 per occurrence. |
Ask whether the fee is already posted before paying only the usage balance. |
Reconnection before 5 p.m. |
$25 per occurrence if the order to reconnect is issued before 5 p.m. |
Pay and speak with a Customer Service Representative during normal business hours. |
Reconnection after 5 p.m. |
$50 per occurrence if the order to reconnect is issued after 5 p.m. |
Ask whether after-hours reconnection timing changes the amount required. |
Field visit fee |
$35 per occurrence when a field visit is required, such as when meter access is blocked. |
Keep meter access clear of debris, obstacles, locks, pets and landscaping. |
Delinquent-account deposit |
Delinquent accounts may be assessed an additional $50 deposit in addition to the required deposit. |
Ask whether deposit is part of the amount required before reconnection. |
Reconnection warning: when requesting reconnection, make sure all faucets are turned off. The City warns that additional trips because faucets were left on can result in additional fees.
Current Hollywood Water, Wastewater, Stormwater and Garbage Rate Basics
November 2025 rates
Updated water, sewer and stormwater rates are reflected in November 2025 bills.
600 cubic feet example
The City says average single-family monthly water use is 600 cubic feet, about 4,500 gallons.
Stormwater $22
The stormwater rate changed to $22.00 per month per ERU.
Garbage $47
The City says sanitation stayed stable at $47.00 per month.
Current bill line |
City-listed rate detail |
Customer check |
|---|---|---|
Single-family water base |
$9.34 per residential unit. |
Base charges apply to all customer accounts regardless of account status or usage. |
Multi-family water base |
$7.09 per unit. |
Confirm whether the account is single-family, multi-family or commercial. |
Single-family water Tier 1 |
0-500 CCF: $2.99. |
Only usage in a tier is charged at that tier. |
Single-family water Tier 2 |
501-1,500 CCF: $5.97. |
Review irrigation, pool fill and leaks if you move into higher tiers. |
Single-family water Tier 3 |
1,501+ CCF: $11.95. |
Large usage should trigger a leak and consumption-history review. |
Single-family wastewater base |
$9.36 per unit. |
Sewer is separate from stormwater and garbage. |
Single-family wastewater usage |
0-1,500 CCF: $8.67; 1,501+ listed as no charge. |
Ask Utility Billing how your specific property class and usage are calculated. |
Stormwater |
$22.00 per month per ERU. |
The fee supports stormwater transport and flood mitigation services. |
Sanitation |
$47.00 per month. |
For garbage, recycling, bulk waste and yard-waste questions, use the garbage contact numbers. |
Conversion |
The City bills meter usage in cubic feet; multiply by 7.48 to convert cubic feet to gallons. |
100 cubic feet equals about 748 gallons. |
Fixed-income note: the City’s rate FAQ says payment arrangements of up to 12 months are available. If a rate increase, stormwater line, garbage line or leak caused a hardship, call Utility Billing before the cut-off date.
High Bill, Leak Detection, Sewer Credit and Billing Adjustment
Check meter
Turn off all water, note the meter dial positions, then re-check to see if anything moved.
Leak indicator
The small red triangular dial turns with very small water flow, even a dripping faucet.
Owner side
Property owners are responsible for leaks beyond the meter, including the connection from their property to the meter.
Adjustment threshold
High-use adjustment review requires monthly usage exceeding 200% of the prior 12-month average and is limited to once in 12 months.
High-bill clue |
Likely issue |
Customer check |
What to ask Utility Billing |
|---|---|---|---|
Daily usage spike online |
Irrigation leak, toilet flapper, faucet leak, outside hose, pool fill or broken valve. |
Use daily consumption history in the portal, then compare to household activity. |
“Can you review my daily usage and tell me which days caused the increase?” |
Meter changes while water is off |
Leak on customer side of meter or running fixture. |
Turn off all water, note meter dial positions and re-check later. |
“Can the City inspect from the City connection up to the meter?” |
Red triangular dial moves |
Small flow such as dripping faucet or toilet leak. |
Check faucets, outside hose connections, toilets/flappers and showerheads first. |
“Does this qualify for a high-use adjustment if repaired and documented?” |
Leak over 500 cubic feet |
Possible sewer credit situation if customer receives City sewer service and does not have septic. |
Document the leak and repair. 500 cubic feet is more than 3,700 gallons. |
“Can I apply for a sewer billing credit under the leak rule?” |
Pool recently filled |
Possible sewer credit if water did not enter sewer and customer receives City sewer service. |
Keep date, pool size and bill period details. |
“Does the pool-fill sewer credit apply to my account?” |
High-use adjustment request |
Leak or other valid circumstance caused unusually high use. |
Submit application quickly with plumber bill or hardware receipt, repair date, leak location and supporting documents. |
“Did usage exceed 200% of my previous 12-month average?” |
Adjustment approved |
Excess use above average can be recalculated at the lowest tiered water rate for up to two months. |
Watch the next statement because the City applies approved adjustment to the account. |
“Will the adjustment appear on the next billing statement?” |
Meter access blocked |
Debris, gates, locks, animals or landscaping may block meter access and cause field visits. |
Clear meter area. The service agreement requires access to the meter. |
“Is there a field visit fee or access issue on my account?” |
Hollywood Watering Restrictions, Conservation and Rebate Clues
No daytime irrigation
For existing landscaping, irrigation is never allowed during the day, and no lawn/landscape watering is allowed Monday, Tuesday or Friday in general.
Odd addresses
Odd-numbered addresses may irrigate Wednesday and Saturday from 5 p.m. to 9 a.m.
Even addresses
Even-numbered addresses may irrigate Thursday and Sunday from 5 p.m. to 9 a.m.
Watering issue |
Hollywood rule / guidance |
Practical action |
|---|---|---|
Existing landscaping |
No watering Monday, Tuesday or Friday; never during daytime. |
Set controller to allowed evening/overnight windows only. |
Odd-numbered address |
Wednesday and Saturday, 5 p.m.-9 a.m. |
Program only those two days unless new-landscaping exception applies. |
Even-numbered address |
Thursday and Sunday, 5 p.m.-9 a.m. |
Disable old schedules after buying a home or replacing a timer. |
New landscaping, day 1 |
May be watered without regard to restrictions on the first day installed. |
Keep receipts/photos of installation date if challenged. |
New landscaping, 2-30 days |
May be watered every day except Friday during regular allowed irrigation hours. |
Only use extra watering for the new planting area. |
New landscaping, 31-90 days |
May be watered Monday, Wednesday, Thursday and Saturday during allowed hours. |
Entire zone may be watered only if it contains at least 50% new landscaping. |
Excessive water consumption |
During restrictions, excessive water consumption is subject to surcharge under City code. |
Fix broken irrigation heads and leaks quickly. |
Water Quality, PFAS, Lead Service Lines and Emergency Contacts
Water source and treatment
Hollywood drinking water comes primarily from the Biscayne Aquifer, about 100-200 feet underground, with additional wells in the deeper Floridan Aquifer. Treatment includes reverse osmosis and lime softening.
Testing and fluoride
The City says it performs more than 28,000 tests per year and ended fluoride addition as of July 1, 2025 under statewide direction, while continuing to meet safety and quality standards.
Emergency route
Report line breaks, water meter leaks, sewer backups, stormwater grate issues and manhole problems to Underground Utilities at 954-921-3046, or after-hours emergency routing at 954-967-4357.
Issue |
Use this route |
What to say / do |
|---|---|---|
Water or sewer emergency |
954-921-3046 during normal utility response; after-hours emergencies 954-967-4357. |
Give address, cross street, type of issue, whether water/sewage is entering a structure and callback number. |
Low water pressure |
Utility Billing Customer Service at 954-921-3938. |
Say whether the problem affects one fixture, entire home, neighbors or street. |
Water quality testing concern |
Water Quality Services at 954-921-3414. |
Document color, taste, odor, date/time, hot vs cold tap and whether neighbors are affected. |
Illegal dumping / spill into storm drain |
Water Quality Services at 954-921-3414. |
Report location, substance, vehicle/person description if safe, and photos if available. |
PFAS questions |
Read the City PFAS page and annual water quality report; EPA Safe Drinking Water Hotline is 800-426-4791. |
Ask whether the latest annual report includes unregulated contaminant monitoring results. |
Lead service line inspection |
Lead and Copper Rules / Service Line Inventory pages. |
Expect DPU field work near meter boxes. If lead is found, the City says you will be notified. |
Boil water notice |
Follow City alerts and official boil-water instructions. |
Use boiled or bottled water for drinking, brushing teeth, ice, coffee, food preparation and dishes until lifted. |
Wastewater treatment |
Public Utilities / Southern Regional Wastewater Treatment Plant information. |
Hollywood’s wastewater system also supports reclaimed-water irrigation for parks, medians and golf courses. |
City of Hollywood Utilities vs Broward County, Davie, HOA, Landlord or Energy Bills
If your bill says… |
Likely route |
Verify before paying |
|---|---|---|
City of Hollywood Public Utilities / Utility Billing |
Use HollywoodFL.org, Paymentus, 954-921-3938, City Hall Room 103, drive-thru, drop box or the Utility Bill Processing Center P.O. Box. |
Complete account number including dash, service address and bill date. |
Broward County water, wastewater or sewer |
Use Broward County’s utility billing route. |
Some addresses inside Hollywood may receive service from Broward County. |
Town of Davie service |
Use Town of Davie utility billing. |
The City notes some properties may receive water from one provider and sewer from another. |
Apartment, landlord, HOA or third-party utility biller |
Use lease, resident portal, HOA statement or property manager unless the City bill is directly in your name. |
Ask whether charges are direct-billed, submetered, allocated or included in rent. |
FPL, TECO, Florida City Gas or internet provider |
Use that provider’s payment route. |
Do not use the City water portal for power, gas or internet bills. |
Private well, septic or septic-to-sewer project |
Use property records, environmental health, septic contractor, sewer-extension office or Public Utilities Engineering Support Services. |
For sewer availability or connection questions, call 954-921-3930. |
Payment safety rule: if the portal cannot verify the account or the address does not match, stop and call 954-921-3938. Paying the wrong Hollywood-area provider can delay reconnection, refund tracing, title closing or payment arrangement approval.
City of Hollywood Utility Billing Office Map
Use this map for City Hall at 2600 Hollywood Boulevard. Utility Billing Customer Service and the Cashiers Office are in Room 103. The drive-thru and after-hours payment drop box are on the north side of the building.
Route |
Address / phone |
Use for |
Important note |
|---|---|---|---|
Utility Billing Customer Service |
2600 Hollywood Boulevard, Room 103, Hollywood, FL 33020; 954-921-3938 |
Billing, new service, deposits, reconnection, low pressure, payment help and account questions. |
Monday-Thursday, 7 a.m.-6 p.m.; City Hall closed Fridays. |
Cashiers Office |
City Hall, Room 103, 2600 Hollywood Boulevard |
Cash, check, money order, e-check, debit card, MasterCard, Visa and American Express payments. |
Cash accepted only inside at the main location. |
Drive-thru |
North side of City Hall. |
In-person payment without going inside. |
Use Customer Service for complicated disputes or reconnection questions. |
Drop box |
North side of City Hall next to drive-thru window. |
After-hours check or money-order drop-off. |
Not best for urgent cut-off or reconnection without calling. |
Payment mail |
City of Hollywood Utility Bill Processing Center, P.O. Box 229187, Hollywood, FL 33022-9187 |
Routine mailed payments. |
Do not send cash. |
Emergency water/sewer |
954-921-3046; after-hours 954-967-4357 |
Line breaks, meter leaks, sewer backups, stormwater grate or manhole issues. |
Call instead of emailing for urgent field issues. |
City of Hollywood Water Utilities FAQ
How do I pay my City of Hollywood water bill online?
Use the official City of Hollywood Paymentus Customer Portal. Choose Pay Now or Make One Time Payment, enter the complete utility account number including the dash, enter and confirm your email, then choose card, debit or e-check payment.
What is the City of Hollywood utility billing phone number?
Call Utility Billing Customer Service at 954-921-3938. For phone payment, call 954-921-3938 and select option 2. Live customer service is available Monday through Thursday from 7:00 a.m. to 6:00 p.m.
Where can I pay a Hollywood utility bill in person?
Pay in person at the Cashiers Office, City Hall Room 103, 2600 Hollywood Boulevard, Hollywood, FL 33020. You can also use the drive-thru window on the north side of the building or the after-hours drop box next to the drive-thru.
Where do I mail a City of Hollywood utility payment?
Mail the payment stub with a check or money order to City of Hollywood, Utility Bill Processing Center, P.O. Box 229187, Hollywood, FL 33022-9187. Make the check or money order payable to City of Hollywood, write the account number on it and do not send cash.
What should I do if Hollywood water service was disconnected for nonpayment?
Pay the required amount, then speak with a Customer Service Representative at 954-921-3938 during normal business hours to schedule service reconnection. Make sure all faucets are turned off before reconnection, because additional trips can result in extra fees.
What late fees apply to a Hollywood utility bill?
The City says bills are delinquent on the 21st day after the bill date. A late payment penalty of 1% per month, or 12% annually, is assessed on the past-due portion. Returned payments are charged $15 or 5%, whichever is greater.
What deposits are required for Hollywood utility service?
The City requires a deposit when opening or re-establishing a utility account. A single-family residential deposit sheet lists water $50, sewer $75 and garbage $60. Deposits are required for each service location, earn annual interest and are applied to final charges when the account closes.
Can I get a high water bill adjustment in Hollywood?
Possibly. The City says accounts with usage in any month exceeding 200% of the previous 12-month average may be considered for a high-use billing adjustment once in a 12-month period. Submit the application quickly with repair details, leak location, repair date and supporting documents such as a plumber bill or hardware receipt.
When can I water my lawn in Hollywood?
For existing landscaping, irrigation is not allowed during the day and generally no watering is allowed Monday, Tuesday or Friday. Odd-numbered addresses may irrigate Wednesday and Saturday from 5 p.m. to 9 a.m.; even-numbered addresses may irrigate Thursday and Sunday from 5 p.m. to 9 a.m.
Who do I call for a Hollywood water or sewer emergency?
Call Underground Utilities at 954-921-3046 for water and sewer emergencies, line breaks, meter or hydrant leaks, sewer backups, manhole issues and stormwater grate problems. For after-hours emergencies Monday-Thursday after 6 p.m., Fridays, weekends and holidays, call 954-967-4357.
30-Second Hollywood Water Utilities Checklist
Pay/login: use the Paymentus City of Hollywood customer portal; one-time payment needs the complete account number including the dash.
Phone: Utility Billing Customer Service 954-921-3938; phone payment option 2 is available 24 hours.
Office: City Hall Cashiers Office, Room 103, 2600 Hollywood Boulevard, Hollywood, FL 33020.
Mail: City of Hollywood Utility Bill Processing Center, P.O. Box 229187, Hollywood, FL 33022-9187.
Drop box / drive-thru: north side of City Hall next to the drive-thru window.
Direct debit: submit the enrollment form and voided check; keep paying normally until the bill says the amount will be bank drafted.
Late bills: bills are delinquent on the 21st day after the bill date; 1% monthly penalty applies to past-due amounts.
Reconnect: after paying for nonpayment interruption, call 954-921-3938 to schedule reconnection; all faucets must be off.
Rates: current rates are reflected in November 2025 bills; stormwater is $22 per month per ERU and sanitation is $47 per month.
Emergency: water/sewer emergency 954-921-3046; after-hours emergency 954-967-4357; water quality 954-921-3414.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
Water Bill Payment, Leak & Utility Help Toolkit
Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.
Official Water Bill Portal Finder
Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.
Safe Water Bill Payment Checklist
Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.
Late Bill, Shutoff Notice & Reconnection Action Plan
Select your situation and get practical next steps. This helps users act quickly without guessing.
High Water Bill & Leak Troubleshooter
A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.
Start, Stop or Transfer Water Service Checklist
Moving in or out? Choose your situation and prepare the details most utilities commonly request.
Your preparation checklist
Payment Assistance & Arrangement Finder
If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.
Water Department Call Script Generator
Generate a clear call or email script before contacting the utility billing office.