Franklin Township Water Utility: Bill Pay, Login & Phone

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Franklin Township, Somerset County NJ • water bill pay • final reads • e-billing • emergencies

Franklin Township Water Utility Help Desk: Pay, Log In, Call or Request a Final Read

Use this guide like the Franklin Township Tax and Water Collection counter: pay your water bill online, register for the payment portal, schedule payments, use e-billing, call the correct office, mail or drop off payment, request a final water reading before a closing or tenant move, understand current water usage charges, verify field staff, handle high usage, report water emergencies after hours, and apply for utility assistance if the account is in arrears.

View / Pay Water Bill Billing: 732-873-7284 Water Utility: 732-249-7800 After-Hours Emergency

Quick Answer: Franklin Township Water Bill Phone, Login and Address

Billing Office732-873-7284
Water Utility732-249-7800
After Hours732-873-5533
Office475 DeMott Lane
Need
Official route
Prepare first
Important detail
Pay or view water bill online
Franklin Township Tax and Water Payment Portal
Property address or water account number, payment method and bill details.
Portal supports viewing/paying tax and water bills; registration adds scheduled payments, recurring payments, saved payment methods and email notifications.
Portal login or registration issue
Revenue / Tax and Water Collection at 732-873-7284.
Account number, address, email used for registration and screenshot/error if available.
Use this for payment-portal help, not water-main emergencies.
Billing, mail, drop box or final bill
Tax and Water Collection, 475 DeMott Lane, Somerset, NJ 08873.
Account number with dash, property address, owner/tenant/closing date and payment proof.
Office hours are Monday-Friday, 8:30 AM-4:30 PM.
Mail a water payment
Township of Franklin, Tax and Water Collection, PO Box 5059, Somerset, NJ 08875.
Check, payment stub and water account number with dash.
Do not use mail for urgent late-payment or closing-day final-read issues.
After-hours check drop-off
Drop box outside Public Safety Building / Police Station area.
Check only, account number and correct water/tax memo.
No cash in the drop box. Pickup is at 8:30 AM the next morning.
Water operations question
Franklin Township Water at 732-249-7800, Monday-Friday 7 AM-3 PM.
Address, meter/curb box issue, water quality question, door tag or meter replacement notice.
Use this for drinking water questions, meter appointments, curb box problems and utility field matters.
After-hours water emergency
Franklin Township Police at 732-873-5533.
Exact address/cross street, issue type, visible water, safety risk and callback number.
Water Utility operates 24/7 through standby crew routing after normal Water Utility office hours.
Final water read for sale, tenant change or closing
Final Water Read Form / Tax and Water Collection.
Property address, closing or move-out date, buyer/seller/tenant details and contact information.
Final water billing between buyer and seller is handled through Tax and Water Collection.

Township check: this article is for Franklin Township in Somerset County, New Jersey. The township itself warns there are other Franklin Townships in Hunterdon, Warren, Sussex and Gloucester counties. If your bill is not from Somerset County Franklin Township, use the provider printed on your statement.

First Check: Franklin Township Somerset County or Another Franklin?

“Franklin Township Water Utility” is a confusing search because several places share the Franklin name. Match the county, service address and bill logo before paying or requesting service.

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Somerset County, NJ

Use FranklinTwpNJ.org, 475 DeMott Lane, Tax and Water Collection, and the Franklin Township Water Utility numbers in this guide.

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Other Franklin Townships

Hunterdon, Warren, Sussex and Gloucester County Franklin Township offices use different contacts and payment systems.

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Private or alternate supplier

Some properties may be served by New Jersey American Water, a private well, apartment billing, or another local arrangement.

Bill clue
Use this route
Verify before paying
Bill says Township of Franklin, Somerset, Tax and Water Collection, or 475 DeMott Lane.
Use Franklin Township NJ Tax and Water Payment Portal.
Water account number, service address and owner/customer name.
Bill says Franklin Township but a different county.
Use that county’s Franklin Township website or billing office.
County, municipal address and phone number printed on statement.
Bill says New Jersey American Water.
Use New Jersey American Water’s account portal and customer service.
Do not pay the township portal unless the township bill is separate.
Apartment/condo/HOA statement includes water.
Ask property manager whether water is master-metered or billed through township directly.
Lease/HOA utility clause and whether tenant should open a separate account.
Home has a private well.
Use private-well maintenance/testing guidance, not township water billing.
Well records, septic/well inspection and annual testing schedule.

Pay or Log In to the Franklin Township Water Bill Portal

Franklin Township uses a combined Tax and Water Payment Portal. You can continue directly to view or pay a water bill, or register for account tools such as one-time scheduled payments, recurring payments, saved payment methods and email notifications.

Open the official payment page

Start at FranklinTwpNJ.org/TaxWaterPayments or the township “Tax and Water Payments” page. Avoid third-party search ads when paying municipal bills.

Choose water bill, not tax bill

Because the portal handles both tax and water payments, carefully choose the water bill path and confirm the account/service address before paying.

Use the water account number with the dash

When paying through bank bill pay or memo lines, Franklin Township says water accounts should include the dash, such as 123456-0 or 123456-801.

Register if you want autopay or notifications

Registration lets you schedule payments, set up recurring/automatic payment, store payment methods securely and receive email notices about deadlines or account updates.

Save proof and allow posting time

Keep the confirmation number, payment date, account number and amount. If paying through your bank’s bill-pay system, schedule early because bank-estimated delivery dates are not guaranteed.

Payment route
Use when
Need ready
Important warning
Online payment portal
You want to view or pay a water bill online.
Address or account information and payment method.
Confirm you are paying water, not property tax.
Registered portal account
You want scheduled payments, autopay, stored payment methods and notifications.
Email, registration details, account number and payment method.
Call 732-873-7284 if registration or account linking fails.
Bank bill pay
You prefer using your bank’s website.
Create separate payees for water and taxes; include water account number with dash.
Township warns bank delivery dates are estimates and may not prevent late payment if delayed.
Mail
Routine check payment with enough time.
Check, water bill stub and correct water account number.
Mail to PO Box 5059, Somerset, NJ 08875.
Daytime in-person payment
You need staff help, receipt, final-read billing or account review.
Bill, account number, ID if needed and payment method.
Bring payment to the Tax Collector’s payment window at the Municipal Building.
After-hours drop box
You need to drop off check after office hours.
Check only, envelope/payment stub and account number.
Drop box is outside the Public Safety Building; no cash; pickup is 8:30 AM next morning.
Water bill assistance
You are in arrears and temporarily unable to pay.
Utility bill, proof of income, ID, residency documents and assistance program details.
NJ SHARES MCAP may provide up to $200 for water service per calendar year if eligible.
Tax & Water Payment Portal Payment Instructions Contact Tax & Water Call Billing
Payment posting script: “I paid my Franklin Township water account [account number with dash] for [service address] on [date/time] by [portal/bank bill pay/mail/drop box/in person]. Confirmation or check number is [number]. Can you confirm the payment posted to water, not tax, and tell me whether any balance, interest, final-bill amount or account issue remains?”

Franklin Township Water Rates, Meter Charges and Fire-Line Charges

Franklin Township’s posted utility charge notice says quarterly water consumption is charged at $7.812 per 1,000 gallons and that customers are charged a monthly facility service charge by meter size, shown as a quarterly minimum/meter charge in the posted table.

Usage charge

$7.812 per 1,000 gallons of quarterly water consumption.

Small-meter minimum

5/8- to 3/4-inch meter charge is listed at $4.00 per quarter.

Meter-based charge

Quarterly meter charges increase by meter size.

Fire-line charge

Private fire-line services have separate service-size charges.

Meter size
Posted quarterly meter charge
Plain-English note
5/8 – 3/4 inch
$4.00
Common small residential meter size.
1 inch
$5.05
Larger residential or small commercial service.
1-1/4 inch
$6.25
Intermediate service size.
1-1/2 inch
$16.00
Larger-capacity service.
2 inch
$26.40
Often commercial/multifamily or larger service.
3 inch
$32.65
Large service.
4 inch
$52.21
High-capacity service.
6 inch
$114.55
Large facility/service.
8 inch
$144.37
Very large service.
10 inch
$257.25
Largest listed meter charge in posted table.
Private fire line size
Posted service charge
Customer note
2 inches or smaller
$326.04
Applies to private fire-line service, not ordinary domestic water usage.
4 inches
$635.02
Fire protection service charge.
6 inches
$910.21
Fire protection service charge.
8 inches
$1,185.36
Fire protection service charge.
10 inches
$1,460.52
Fire protection service charge.
12 inches
$1,735.67
Fire protection service charge.

Bill-estimate shortcut: divide gallons by 1,000, multiply by $7.812, then add the meter/facility charge shown for your meter size and any account-specific items. If your bill includes sewer, tax, lien, final-read or other municipal charges, separate those before disputing water usage.

Final Water Read, Shut-Off / Turn-On and Moving

Franklin Township has separate forms for final water reads, water service shut-off/turn-on, water meter applications, water service availability verification and e-billing. Use the form that matches your task so the account is not left open or billed incorrectly.

Task
Official form / route
Prepare
Important detail
Final read for closing on house
Final Water Read Form.
Property address, closing date, seller/buyer details, contact information and requested read date.
Tax and Water Collection handles final water billing between buyer and seller.
Tenant leaving or new tenant
Final Water Read Form and/or account contact with Tax and Water Collection.
Move-out/move-in dates, tenant/owner information and forwarding address if needed.
Do not rely only on the lease office; confirm water account status with the township if billed directly.
Temporary water shut-off
Service Shut-off/Turn-on Request Form.
Address, reason, date, contact information and meter access details.
Township FAQ says shutoff service is free, but turn-on is $75 each time.
Turn water back on after temporary shutoff
Service Shut-off/Turn-on Request Form and Water Utility coordination.
Original meter, safe heated storage location confirmation and appointment time.
If the removed meter is damaged or lost, customer may need to pay for another meter before service is turned on.
New water connection or tap
Water Service Connection & Tap Application.
Property details, project information, required permits and utility review information.
Useful for new construction, redevelopment or connection planning.
Water service availability
Water Service Availability Verification Form.
Parcel/address information and project or purchase context.
Use before assuming public water is available to a property.
Switch to water e-billing
Request Water Utility E-Billing form.
Account number, property address, customer email and authorization.
Applies to water bills only; keep email updated so bills are not missed.
Water Utility Forms Final Water Read Water E-Billing Call Billing Office
Final-read script: “I need a final water reading for [property address] because of [closing/tenant move/new tenant]. The requested date is [date]. Please confirm what form is required, when the final read will be completed, who receives the final bill, and whether any water/tax account balance must be paid before closing.”

High Water Bill, Meter Issue or Possible Leak

A high Franklin Township water bill can come from real consumption, irrigation, a toilet leak, a service-line leak, a slow older meter being replaced with a more accurate meter, or a billing/account issue. Separate the usage from the meter charge and start with simple leak checks.

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Check toilets first

Running toilets and bad flappers are common hidden causes of high water use.

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Meter matters

Water meters age and can become slow or inaccurate, which is why township meter replacement occurs periodically.

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Curb box matters

A working curb stop/curb box helps the township isolate service in emergencies and should be reported if damaged or missing.

High-usage check
How to check
Next step
Usage calculation
Look at billed gallons and calculate $7.812 per 1,000 gallons plus meter charge.
Confirm whether the increase is consumption or a fixed charge.
Toilet leak
Use dye in toilet tank, wait without flushing and see if color enters bowl.
Repair flapper/fill valve and keep receipt if disputing usage.
Outdoor use
Check lawn watering, hose bibs, pool fill and irrigation controller schedule.
Reduce usage and watch next quarter’s bill.
Meter movement
Turn off all water and see if meter still moves.
If meter moves, water is flowing somewhere; contact plumber or Water Utility based on likely location.
Curb box cap missing
Look for 4-inch round iron cap between sidewalk/curb or on front lawn.
Call Franklin Township Water at 732-249-7800, Monday-Friday 7 AM-3 PM, so it can be repaired before damage occurs.
Door tag from Water Utility
Read the tag and do not ignore it.
Call 732-249-7800 to schedule an appointment, often for water meter work.
Mandatory meter replacement notice
Confirm if your address received the official replacement letter.
Schedule with the contractor using letter instructions; legitimate technicians should have ID, uniforms and marked vehicles.
Still unexplained
Gather bill history, meter readings, repair receipts and usage notes.
Call Tax and Water Collection for billing/account review and Water Utility for meter/field questions.
High-bill script: “My Franklin Township water bill increased from [old gallons/amount] to [new gallons/amount]. I checked toilets, irrigation, outdoor spigots, meter movement, meter replacement timing and fixed meter charges. Can you review whether this is usage, billing, meter, final-read or account issue?”

Meter Replacement, Door Tags and Field Staff Verification

Franklin Township has had a mandatory meter replacement program for many customers. The township said a letter went to 7,800 residential property owners, the replacement is no cost to homeowners, access to the indoor meter is required, and an adult age 18 or older must be present for the four-hour installation window.

Situation
What to expect
Safe next step
You received a meter replacement letter
Township said the letter was legitimate for affected customers and part of a meter replacement program.
Use the scheduling instructions in the letter or call Water Utility to verify before giving access.
VEPO Metering appointment
Contractor needs access to indoor meter; area around meter should be clear.
Adult 18+ must be present during four-hour window.
Technician arrives
Township said proper ID, uniforms and marked vehicles are part of the security measures.
If mobile/email were provided during scheduling, you may receive a technician photo before arrival.
Water Utility staff requests entry
Franklin Township staff wear Franklin Township logo uniforms and carry township employee photo ID.
Call 732-249-7800 if you have any doubt or want appointment confirmation.
You receive a door tag
Door tag usually means the utility attempted to reach you, often because staff need to access the meter.
Call 732-249-7800 promptly to make or reschedule appointment.
Someone claims urgent entry but you are unsure
Do not rely only on a badge shown at the door.
Keep the person outside, call 732-249-7800 during business hours or police non-emergency after hours if suspicious.

Safety rule: a real Franklin Township water appointment can still be verified. Ask for ID, keep the door secure until verified, and call 732-249-7800 if anything feels wrong.

Drinking Water Source, Reports and Boil Water Notices

Franklin Township’s FAQ says the township does not have water treatment facilities and buys treated water from bulk suppliers: the City of New Brunswick Water Department, New Jersey American Water Company and South Brunswick Township Water Department.

Water quality topic
Official guidance
Customer action
Drinking water question
Franklin Township says Water Utility staff can answer drinking-water questions.
Call 732-249-7800 Monday-Friday, 7 AM-3 PM.
Water source
Township buys treated water from New Brunswick, New Jersey American Water and South Brunswick.
Use township Consumer Confidence Report for Franklin-specific distribution-system reporting.
Latest water quality report
Township announced publication of its 2025 Consumer Confidence Report.
Open the latest report from the Water Utility / Water Quality Reports page before quoting specific test values.
Boil water advisory issued
Township FAQ says bring water to a rolling boil for 1 minute before drinking.
Follow advisory instructions and Somerset County Health Department guidance.
Advisory removed
Run cold water until sputtering stops, flush pipes until clear, clean faucet screens, and flush water dispensers/ice makers.
Start at highest faucet and work down to lowest; discard ice and sanitize bin areas.
Sewage smell in drinking water
FAQ has a dedicated entry; cause may be plumbing/drain related rather than water source.
Call Water Utility with hot/cold comparison, fixture affected and whether neighbors are affected.
Private well property
Private wells are not the same as township water service.
Use private well testing and maintenance; confirm service status before expecting township billing.
Water Utility FAQ Water Quality Reports Water Utility Department Call Water Utility

Water Bill Assistance and Arrearage Help

Franklin Township participates in NJ SHARES Municipal Customer Assistance Program for income-qualified households facing temporary financial hardship. The township also points residents to 211 for local utility-bill assistance referrals.

Program / route
What it may provide
Key requirements
Action
NJ SHARES MCAP
Up to $200 for water service per calendar year; also up to $200 for sewer and electric where applicable.
Active residential municipal utility account in applicant name, live at service address, arrears, temporary financial crisis and income limits.
Review Franklin Township Water Bill Assistance page and NJ SHARES MCAP guidelines.
Consumption charges only
Grant is applied directly to utility account.
Program does not cover deposits, reconnection fees or repairs.
Ask billing office how grant appears on account if approved.
Income documentation
Applicants must document household income.
Proof of income for past four weeks or zero-income statement if applicable; some benefit letters can replace income documentation.
Gather documents before starting application.
ID and residency proof
Valid government-issued photo ID for all adult household members and proof of residency if needed.
Most recent municipal utility bill showing arrears is required.
Use current bill with water account details.
211
Referral to area programs that may assist with utility bills.
Requirements vary by referral.
Call 211, visit 211.org, or text zip code to 898211.
Water Bill Assistance 211 Utility Help NJ SHARES MCAP Guidelines Ask Billing Office
Assistance script: “My Franklin Township municipal water account is [account number] and I am in arrears by [amount]. I live at the service address and am experiencing a temporary financial crisis. Can you tell me what NJ SHARES MCAP or 211 documentation I should prepare, and whether any deposit, reconnect fee or repair amount is not covered?”

Franklin Township Water Billing Office, Water Utility and Map

Tax and Water Collection

475 DeMott Lane
Somerset, NJ 08873
Phone: 732-873-7284
Fax: 732-342-8439
Hours: Monday-Friday, 8:30 AM-4:30 PM

Water Utility Operations

Phone: 732-249-7800
Regular hours: Monday-Friday, 7 AM-3 PM
Use for: meter, curb box, drinking water, door tag and field-service questions.

After-Hours Emergency

Franklin Township Police: 732-873-5533
Use for: water emergency outside Water Utility office hours so standby crew can respond.

Contact / place
Address / phone
Use for
Tax and Water Collection
475 DeMott Lane, Somerset, NJ 08873; 732-873-7284.
Water bill payments, online portal help, mail/drop-box payment questions, final billing and assistance routing.
Mailing address
Township of Franklin, Tax and Water Collection, PO Box 5059, Somerset, NJ 08875.
Routine water payments by check with correct account number.
Public Safety Building drop box
495 DeMott Lane area / gray box marked Tax and Water.
After-hours check payments only; no cash; pickup next morning.
Water Utility
732-249-7800, Monday-Friday 7 AM-3 PM.
Water emergencies during office hours, drinking water questions, meter work, curb box cap, water meter replacement and door tags.
After-hours emergency
Franklin Township Police 732-873-5533.
Water emergency after 3 PM, before 7 AM, weekends or holidays.
Township main municipal line
732-873-2500.
General township routing if you are unsure which division handles your request.

Franklin Township Water Utility FAQ

What is the Franklin Township water bill phone number?

For water billing and payment questions in Franklin Township, Somerset County, call Tax and Water Collection at 732-873-7284. For Water Utility field or drinking-water questions, call 732-249-7800 Monday through Friday from 7 AM to 3 PM.

Where do I pay my Franklin Township water bill online?

Use the official Franklin Township Tax and Water Payment Portal at FranklinTwpNJ.org/TaxWaterPayments. The portal lets residents view and pay water bills, and registration can enable scheduled payments, recurring payments, saved payment methods and email notifications.

Where is the Franklin Township Tax and Water Collection office?

The office is at 475 DeMott Lane, Somerset, NJ 08873. Office hours are Monday through Friday, 8:30 AM to 4:30 PM. The billing phone number is 732-873-7284.

Where do I mail a Franklin Township water payment?

Mail water payments to Township of Franklin, Tax and Water Collection, PO Box 5059, Somerset, NJ 08875. Include the payment stub and the water account number with the dash.

What is the after-hours Franklin Township water emergency number?

Franklin Township Water Utility says after-hours water emergencies should be reported through Franklin Township Police at 732-873-5533, so standby water crew can respond. During regular Water Utility hours, call 732-249-7800.

What is the current Franklin Township water usage rate?

The township’s posted utility charge notice says quarterly water consumption charges are $7.812 per 1,000 gallons, with additional meter/facility charges based on meter size.

How do I request a final water reading in Franklin Township?

Use the Final Water Read Form on the Water Utility Forms page, especially for a closing, tenant leaving, new tenant or transfer situation. Have the property address, closing or move date, contact details and account information ready.

Who do I call if a curb box cap is missing?

Call Franklin Township Water at 732-249-7800 Monday through Friday from 7 AM to 3 PM. The curb stop and curb box help the utility control water service and should be repaired before further damage occurs.

How do I verify Franklin Township Water Utility staff at my door?

Franklin Township says Water Utility service staff wear Franklin Township logo uniforms and carry township employee photo ID. If unsure, call 732-249-7800 and ask a representative to confirm the appointment before allowing entry.

Does Franklin Township offer water bill assistance?

Yes. Franklin Township participates in NJ SHARES Municipal Customer Assistance Program, which may provide eligible households up to $200 for water service per calendar year. The township also points residents to 211 for local utility-bill assistance referrals.

30-Second Franklin Township Water Utility Checklist

Pay/login: use FranklinTwpNJ.org/TaxWaterPayments and choose the water bill route.

Billing phone: call Tax and Water Collection at 732-873-7284.

Water operations: call Franklin Township Water at 732-249-7800, Monday-Friday 7 AM-3 PM.

Emergency: after-hours water emergencies route through Franklin Township Police at 732-873-5533.

Office: 475 DeMott Lane, Somerset, NJ 08873; office hours Monday-Friday 8:30 AM-4:30 PM.

Mail: PO Box 5059, Somerset, NJ 08875; include the water account number with the dash.

Moving/closing: request a final water read before closing or tenant change.

High bill: check gallons, toilets, irrigation, meter movement, meter replacement timing and fixed meter charge before disputing.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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