Gwinnett Water Utilities 2026: Bill Pay, Login & Phone

Gwinnett County GA • Water Resources • QuickPay • new account number • 24/7 dispatch

Gwinnett Water Resources Help Desk for Bill Pay, Login, Phone and Service Issues

Use this guide when you need to pay a Gwinnett County water bill, log in to the new water payment website, use QuickPay, call Customer Care, set automatic payments, start or stop service, report a leak, understand a high bill, request a leak adjustment, or find the right emergency number for water, sewer or stormwater issues.

Gwinnett’s 2026 billing experience changed because every customer received a new nine-digit account number after the payment-system update. That new account number matters for QuickPay, bank bill pay, phone payments, Western Union, online profiles and service requests.

Quick Answer: Choose Your Gwinnett Water Task

Customer Care678-376-6800

Emergency dispatch678-376-7000

Email billingDWRCare@GwinnettCounty.com

Office684 Winder Hwy NE

Need	Best official route	Have ready	Gwinnett-specific warning
Pay or log in online	Use the Gwinnett County Pay Water Bill page, then choose account login.	Email/login, new nine-digit account number, bill details and payment method.	Do not use the fake “gwinnetth20.com” zero-domain. Gwinnett’s shortcut is Gwinnetth2o.com with the letter “o.”
QuickPay	Use the official QuickPay link from the County’s Pay Water Bill page.	New nine-digit account number from bill, email or County letter.	QuickPay uses the new account number after the 2026 portal transition.
Pay by phone	Call 678-376-6800 and follow automated prompts.	New account number and card information.	Automated payments can take 24 to 48 hours to post.
Ask a billing question	Call 678-376-6800 or email DWRCare@GwinnettCounty.com.	Water account number, service address, bill copy and payment proof.	Email follow-up should include your water account number.
Pay in person	Visit Gwinnett Water Resources, 684 Winder Highway NE, Lawrenceville.	Bill stub, account number, cash/check/money order/debit/credit card.	In-person payment and drive-thru service are Monday-Friday, 8 a.m.-5 p.m., excluding holidays.
Mail payment	Mail to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023.	Payment coupon and check with account number written on it.	Allow up to three business days for mailing and processing.
Western Union	Bring your Gwinnett County water bill to a Western Union Quick Collect location.	New account number and bill.	Convenience fees apply, processing can take up to three days, and same-day disconnection payments should be confirmed by phone.
Start service	Existing customer: log in. New customer: use the Start Service Request Form.	Service address, date, new account setup details and contact information.	No same-day service; allow up to two business days. Residential activation fee is $25.
Stop or transfer service	Log in to the online account or contact Customer Care.	Stop/transfer date, forwarding address and account number.	You remain responsible until service is requested to be closed or disconnected.
Water, sewer or stormwater emergency	Call 678-376-7000.	Street address, cross street, issue type and photos if safe.	Do not report emergency leaks through bill pay; dispatch is available 24/7.

Scam warning: Gwinnett Water Resources says it never charges customers a fee to pay online or through the automated phone service. The County specifically warns that “gwinnetth20.com” with a zero is not affiliated with Gwinnett Water Resources and can delay payments.

Official Gwinnett Water Resources Phone, Office, Email and Mailing Address

☎️

Customer Care / Billing

Phone: 678-376-6800

Email: DWRCare@GwinnettCounty.com

Hours: Monday-Friday, 8 a.m.-5 p.m., excluding holidays.

🏢

In-Person Office

Gwinnett Water Resources
684 Winder Highway NE
Lawrenceville, GA 30045

Use for in-person payments, drive-thru payment, account questions and customer service.

🚨

24/7 Emergency Dispatch

Phone: 678-376-7000

Use for water leaks, service disruption, main breaks, sewer backups/spills, overflowing manholes, sinkholes, major flooding and broken storm drains.

Contact route	Official detail	Use for
Customer Care	678-376-6800	Water bill, payment posting, account number, login, start/stop/transfer, leak adjustment and past-due questions.
Customer Care email	DWRCare@GwinnettCounty.com	Non-urgent billing/account follow-up; include your water account number.
DWR main office	684 Winder Highway NE, Lawrenceville, GA 30045	In-person and drive-thru payments, account service and customer support.
Payment mailing address	Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023	Mailed bill payments only; include coupon and account number.
Overnight payment address	Lockbox Services 105023, Gwinnett County Water Resources, 3583 Atlanta Avenue, Hapeville, GA 30354-1705	Overnight bill delivery when specifically needed.
DWR department contact	678-376-6700 • DWRinfo@gwinnettcounty.com	General Department of Water Resources routing.
Commercial accounts	678-376-6851 • DWRCommercial@GwinnettCounty.com	Commercial account questions and setup.
Backflow	678-376-4213 • DWRBackflow@GwinnettCounty.com	Backflow testing and compliance questions.
Water conservation / leak detection	678-376-6722 • DWRConserve@GwinnettCounty.com	Conservation, leak detection, workshops and household water-saving questions.
Stormwater service requests	678-376-7193	Stormwater service request, illegal dumping into storm drains, stormwater utility fee and credits.

Online Bill Pay Login and QuickPay: New Account Number Rules

New account number

Every customer received a new nine-digit account number after the 2026 payment-system update.

Login by email

Some returning users may need to log in with the email used to create the old profile and update the password.

QuickPay still works

QuickPay remains available, but you need the new account number from the bill, email or mailed letter.

Portal features

Online accounts can pay bills, set automatic payments, go paperless, stop/transfer service, update information and view up to 18 months of billing history.

Portal task	Micro-steps	What to watch
Log in	Open the official Gwinnett County Pay Water Bill page and use the “Log in to your account” option.	Use the official County page or gcw-css.gwinnettcounty.com link from it.
QuickPay	Choose “Make a Quick Payment” and enter the new account number.	Do not use old account numbers after the May 2026 transition.
Create new profile	Register using the new account number and email address.	New account number can be found on the water bill, email, mailed letter or payment website.
Reset existing login	Use your email address and update the password if the system requests updated security standards.	Call wait times may be longer during portal transitions.
Bank bill pay	Update your bank with the new account number.	Wrong account number can delay or misapply payment.
Autopay	Check whether automatic payment method and selected card/bank account are correct.	If multiple cards were on file, select the card to use for automatic payments.
Paperless billing	Log in and sign up using account number and meter number from the water bill.	2026 fee schedule lists a one-time $0.40 credit for switching to paperless billing.
Service requests	Use the portal for start, stop or transfer requests, leak adjustment and account delegation features.	Do not submit urgent emergency leaks through the billing portal.

Official Pay Water Bill Page Water Bill Login QuickPay Payment Website FAQs

Gwinnett Water Bill Payment Options, Fees and Posting Times

No Gwinnett fee online

Gwinnett says it never charges customers a fee to pay online or through the automated phone system.

Phone payments

Call 678-376-6800 and follow voice prompts 24 hours a day, 365 days a year.

Mail timing

Allow up to three business days for mailed payments to process.

Western Union

Convenience fees apply and payment processing may take up to three days.

Payment method	How it works	Best for	Watch this
Online registered account	Log in through the official Gwinnett County Pay Water Bill page.	Bill pay, history, paperless, autopay, start/stop/transfer service.	Use the new nine-digit account number and official login page.
QuickPay	Use the official QuickPay link and new account number.	Fast one-time payment without full account navigation.	Make sure the account number is current.
Automatic payments	Set up automatic bill payments withdrawn from bank account or credit card on the due date.	Customers who want to avoid missed due dates.	Confirm first draft date and payment method after system updates.
Automated phone	Call 678-376-6800 and follow prompts using Visa, MasterCard, American Express or Discover.	24/7 card payment.	Payments through the automated system can take 24 to 48 hours to post.
Customer Care phone payment	Call 678-376-6800, Monday-Friday, 8 a.m.-5 p.m.	Payment with a representative plus account questions.	Wait times may be longer during portal transitions.
Mail	Send payment coupon and check to P.O. Box 105023, Atlanta, GA 30348-5023.	Routine payment with enough lead time.	Write account number on check and allow up to three business days.
Western Union Quick Collect	Bring the Gwinnett County water bill to a participating Western Union location.	Cash/walk-in payment option.	Fees apply; allow up to three days; call if paying on disconnection day.
In person / drive-thru	Pay at 684 Winder Highway NE, Lawrenceville, Monday-Friday, 8 a.m.-5 p.m.	Cash, check, money order, debit or credit card payment.	Closed holidays; use dispatch for emergencies, not payment questions.

Payment confirmation script: “I paid Gwinnett Water Resources account [new nine-digit account number] for [service address] on [date/time] by [online/QuickPay/phone/Western Union/mail/in person/autopay]. My confirmation or check number is [number]. Has the payment posted, and does it stop any late fee, disconnection notice or reconnection delay?”

2026 Water and Sewer Rates, Late Fees and Reconnection Charges

Rate basis: Gwinnett’s official DWR Rates and Fee Schedule is labeled January 2026. The monthly billing cycle usually represents the time between two consecutive bills and typically ranges from 28 to 33 days, so it may not match a calendar month exactly.

Residential 3/4-inch meter

Base water charge: $7.50. Base sewer charge: $7.50.

Tiered water

Tier 1: $5.78, Tier 2: $8.67, Tier 3: $11.56 per 1,000 gallons.

Sewer usage

Residential sewer charge: $9.43 per 1,000 gallons of water used.

Residential meter size	Base water charge	Base sewer charge	Water Tier 1 0-8,000 gal	Water Tier 2 8,001-12,000 gal	Water Tier 3 12,001+ gal	Sewer per 1,000 gallons
3/4 inch	$7.50	$7.50	$5.78	$8.67	$11.56	$9.43
1 inch	$16.50	$7.50	$5.78	$8.67	$11.56	$9.43
1 1/2 inch	$27.00	$7.50	$5.78	$8.67	$11.56	$9.43
2 inch	$52.50	$7.50	$5.78	$8.67	$11.56	$9.43

Fee / charge	2026 amount or rule	What it means
Residential account activation fee	$25	For setting up a new residential account or transfer where one account is closed and a new one opened.
Late charges	10% monthly penalty of unpaid balance	Applies to past-due accounts.
Restore water service locked off for nonpayment	$25	Restoration fee for nonpayment lock-off.
Same-day reconnection charge	$75	Subject to availability Monday-Friday, 8 a.m.-4 p.m.
Lien fee	$100	Filed for unpaid bills.
Returned check / insufficient funds	Maximum allowable by Georgia law	Ask Customer Care for current total due and accepted repayment method.
Meter tampering / damage, first occurrence	$250	Higher fees apply to repeated occurrences.
Meter tampering / damage, third occurrence	$750 and water meter removed	Do not cut locks, zip ties or reconnect service yourself.
Paperless billing credit	$0.40 one-time credit	Listed for switching to paperless billing.
Stormwater fee	$2.46 x each 100 square feet of impervious surface	Appears on property tax bill rather than monthly water bill in the rate schedule context.

Rate-check script: “Can you confirm the meter size, base water charge, base sewer charge, gallons used in each water tier, sewer gallons, late fee, restore fee, same-day reconnection fee, lien fee or any other charges on account [account number]?”

2026 Rates and Fee Schedule Water Bill Calculator Customer Care

Start, Stop or Transfer Gwinnett Water Service

Start service

Connections are scheduled Monday-Friday, 8 a.m.-5 p.m., can be scheduled up to 14 days in advance, and same-day service is not offered.

Allow processing time

Gwinnett asks customers to allow up to two business days for start-service requests to be completed.

Close the account

The account holder remains responsible for consumption, base fees and invoices until service is requested to be closed or disconnected.

Service task	Official process	Customer action
Start service as existing customer	Log in to your online account and request start service.	Submit at least two business days before needed date and up to 14 days ahead.
Start service as new customer	Use the Start Service Request Form.	Have service address, contact details and move date ready.
Residential activation fee	$25 non-refundable activation fee.	Budget for the fee when starting or transferring service.
Commercial account	Security deposit required; commercial account phone is 678-376-6851.	Ask about deposit and business-specific requirements before move-in.
Cancel scheduled start	Call Customer Care as soon as possible.	Do not cancel only by email because email may take up to two business days to process.
Stop service	Log in or contact Customer Care.	Give stop date, forwarding address and account number.
Disconnect schedule	Disconnects are processed Monday-Thursday and can be scheduled up to 14 days in advance.	Do not expect disconnection on holidays, day before holidays, weekends or after hours.
Transfer service	One account closes and a new one opens; residential activation fee applies.	Confirm old stop date and new start date so you are not billed after moving out.

Move-out warning: landlord, buyer, tenant or closing attorney action does not automatically close your water account. Submit stop/transfer request and keep confirmation until the final bill is resolved.

Past-Due Bill, Disconnection Notice and Same-Day Reconnection

Past-due notice

Past-due bills include a message showing the scheduled disconnection date if payment is not received.

Postcard notice

Past-due accounts also receive a postcard with the disconnection date.

Same-day request

Same-day reconnection can be requested until 4 p.m. Monday-Friday, excluding holidays, and is subject to availability and an additional charge.

Stage	What Gwinnett says / what to do	Best customer move
Bill looks late	Past-due accounts are subject to disconnection.	Log in, QuickPay or call Customer Care before the disconnection date.
Need more time	Payment assistance page says to contact a Customer Care representative at 678-602-4559 prior to service disconnection if you need extra time.	Call before service is off and ask what arrangement can be noted.
Disconnection notice on bill	Bill notice states water is scheduled to be disconnected on a specific date if payment is not received.	Ask exact required amount and posting deadline.
Postcard received	Past-due accounts also receive a postcard with the disconnection date.	Do not wait for a phone call; act on the printed notice.
Paying by automated phone	Automated payments can take 24 to 48 hours to post.	Call Customer Care if paying close to shutoff time.
Paying by Western Union	Processing can take up to three days.	If paying on the day of scheduled disconnection, call Gwinnett Water Resources to confirm payment.
Water already turned off	Standard reconnection is next business day unless same-day reconnection is requested with additional charge.	Ask whether same-day reconnection is still available before 4 p.m.
Meter lock or zip tie	Cutting lock/zip tie is meter tampering and triggers a fee.	Do not reconnect yourself; call Customer Care.

Disconnection-prevention script: “My Gwinnett Water Resources account is [new account number]. My bill says water is scheduled for disconnection on [date]. What exact amount must be received, by what time, and by which payment method to keep service active? If I pay now, can you confirm the account is protected?”

High Bill, High Consumption, Leak Test and Adjustment Rules

Check consumption first

Gwinnett says consumption history appears on the middle-left side of the bill.

Common causes

Guests, landscaping, pressure washing, plumbing repairs, summer watering, pools and seasonal household changes can increase usage.

Private-side leaks

Leaks between the meter and house or inside the house are the customer’s responsibility to repair.

High-bill check	How to inspect	What Gwinnett rule to remember
Consumption history	Compare current usage with previous month and same month last year.	Sudden shifts often come from behavior, seasonal use or leaks.
Toilet leak	Use a toilet-leak test if you cannot identify a usage cause.	Gwinnett suggests leak tests when behavior does not explain high consumption.
One-hour leak test	Turn off all water uses and check whether meter/usage continues.	Useful before paying for unnecessary plumbing work.
Meter box full of water	Rainwater can fill a meter box, but it can also indicate a customer-side or County-side leak.	Call 24/7 Dispatch at 678-376-7000 if the meter box is full of water.
Leak between meter and house	Look for wet ground, green strip, soft soil or continuous meter movement.	Customer-side repair is homeowner/property-owner responsibility.
Leak inside house	Check toilets, water heater, washing machine, irrigation, hose bibs and fixtures.	Gwinnett employees cannot work on private property or test for private leaks.
Leak adjustment	Repair must be made within three months of increased consumption, and request must be made within three months of repair date.	Eligible accounts can receive adjustment once in a 12-month period.
Pool fill sewer adjustment	Applies to new pool, repaired/refilled pool, or refill once every five years.	Only one billing cycle will be adjusted.
Sod watering	Use leak/builder sod adjustment resources where applicable.	Keep documentation, dates and usage proof.
Budget billing	Gwinnett says it does not offer budget billing.	Budget billing can hide leaks until the full bill comes due.

High-bill script: “My Gwinnett water bill increased from [normal gallons/amount] to [current gallons/amount]. I checked guests, irrigation, pool filling, pressure washing, plumbing repairs, meter box water, toilet leaks and private-side leaks. Can you explain the consumption history and confirm whether a leak adjustment or sewer-only pool-fill adjustment is possible?”

High Bill FAQs Leak Adjustment Forms Report a Problem

Report Water Outage, Leak, Sewer Backup, Manhole Overflow or Stormwater Problem

Emergency dispatch: call 678-376-7000 for water, sewer or stormwater emergencies. Operators are available 24 hours a day, 365 days a year.

🚨

Call dispatch

Use 678-376-7000 for water leaks in meter box or street, outages, sewer backups/spills, overflowing manholes, sinkholes, flooding and broken storm drains.

📍

Give exact location

Provide street address and cross street or intersection so crews can locate the issue quickly.

🏠

Know private-side limits

If a leak is between your home and the meter, call a plumber because the leak is on private property.

Problem	What to say	Safety step
Water outage	“My address has no water; neighbors [are/are not] affected.”	Check outage page and call dispatch if issue is not listed.
Service disruption	“Water service is disrupted at [address/cross street].”	Ask whether a planned or unplanned outage applies.
Water main break	“Water is running or bubbling in the street at [location].”	Stay out of roadway and away from washed-out pavement.
Meter box full of water	“The meter box at [address] is full of water.”	Do not open/alter meter equipment; call dispatch.
Sewer backup	“Wastewater is backing up from [toilet/tub/floor drain].”	Stop using water and keep people/pets away from sewage.
Sewage spill	“There is sewage/spill at [location].”	Avoid contact and report immediately.
Overflowing manhole	“A manhole is overflowing/open/sunken at [location].”	Do not remove covers or enter drainage structures.
Sinkhole	“A sinkhole has appeared near [street/storm drain/pipe].”	Keep vehicles and people away; call 911 if immediate danger.
Major flooding during rain	“Major flooding is occurring at [location].”	Do not drive through floodwater.
Broken storm drain / illegal dumping	Call 678-376-7000 if emergency, or 678-376-7193 for stormwater service/illegal dumping.	Take photos from a safe distance and record time/location.

Water Quality, Lake Lanier, Lead, Treatment Plants and Annual Reports

Source water

Lake Lanier is Gwinnett’s sole water source.

Two filter plants

The Lanier and Shoal Creek filter plants process Lake Lanier water before it enters the distribution system.

2025 report

Gwinnett’s water quality page says there were no U.S. EPA Safe Drinking Water Act violations to report in 2025.

Water quality topic	Official context	Customer action
Annual report	Gwinnett publishes an annual Water Quality Report with drinking-water information.	Open the latest report before relying on third-party water-test claims.
Lake Lanier source	Gwinnett’s raw water comes from Lake Lanier.	Report taste, odor or color changes with address and time started.
Treatment plants	Lanier and Shoal Creek use ozone and biofiltration technologies.	Use the treatment-process page for how lake water becomes drinking water.
System capacity	The two plants can produce more than 200 million gallons of drinking water per day.	Use outage page for local service interruptions rather than assuming source shortage.
Storage tanks	The County maintains 10 storage tanks with nearly 120 million gallons of combined capacity.	Call dispatch if pressure or outage issues are address-specific.
No known lead piping	DWR FAQ says the distribution system contains no known lead piping and uses lead-free brass fittings since 2014.	Ask about older home plumbing and service-line concerns if lead is suspected.
Pink film	FAQ says pink film is usually Serratia marcescens, airborne and not from the water supply.	Clean damp surfaces and avoid assuming it is a water-system contamination event.
Black specks	Gwinnett says most tap-water issues originate in home plumbing; black specks can indicate degrading internal plumbing.	Check fixtures, hoses, filters and rubber parts before assuming County water issue.
Water quality concern	Call 24/7 dispatch at 678-376-7000.	Provide hot/cold water, one fixture/all fixtures, color/odor/taste and photos if safe.
Home filters	Activated carbon filters can reduce chlorine and may affect bacterial film growth in fixtures.	Maintain filters according to manufacturer instructions.

Water Quality Report Drinking Water Drinking Water Facilities

Payment Assistance, Extra Time, Nonprofit Help and Health & Human Services

WRAP ended

Gwinnett’s Water Resources Assistance Program page says WRAP has ended and directs customers to Customer Care.

Extra time

If extra time is needed, contact Customer Care at 678-602-4559 before service disconnection.

Local resources

Gwinnett lists local organizations that may have utility-payment resources, and Gwinnett Health and Human Services can connect residents with available resources.

Need	First step	What to ask
Need more time	Call 678-602-4559 before service disconnection.	“Can I get extra time or a payment arrangement before the disconnect date?”
Need nonprofit help	Review Gwinnett’s listed assistance organizations and call directly.	“Do you currently have utility assistance funds for my ZIP code?”
County resource navigation	Call Gwinnett Health and Human Services at 770-822-8850.	“Can you connect me with water bill assistance resources?”
Agency appointment pending	Call Customer Care with agency name, appointment date and amount promised if any.	“Will this appointment or pledge protect the account from disconnection?”
Leak caused hardship	Repair leak, gather proof and request leak adjustment within the deadline.	“Can I request review while also arranging payment?”
Payment made but still marked past due	Call Customer Care with confirmation number.	“Has the payment posted to the new account number?”
Western Union payment same day	Call Customer Care to confirm.	“Western Union says paid; can you see it before disconnection?”
Bank bill pay issue	Verify the new nine-digit account number in bank bill pay.	“Did my bank payment arrive under the correct account?”

Assistance script: “My Gwinnett Water Resources account is [new account number]. My balance is [amount], the disconnect date is [date], and I can pay [amount] today. Can you explain any extension, payment arrangement, agency pledge process, or local assistance route before service is disconnected?”

Payment Assistance & Rebates Extra Time: 678-602-4559 Gwinnett HHS: 770-822-8850

Make Sure This Is the Right Gwinnett Water Utility

Important: this guide is for Gwinnett County Department of Water Resources in Georgia. Some addresses may involve city water, apartment submetering, HOA billing, private wells, or landlord-managed service. Match the bill logo, service address, new account number and official Gwinnett County domain before paying.

Bill clue	Correct action	Why it matters
Bill says Gwinnett County Water Resources	Use gwinnettcounty.com, Gwinnetth2o.com, or the official gcw-css.gwinnettcounty.com portal linked by the County.	Correct route for County water bill payment.
Bill shows 684 Winder Highway NE	Use Customer Care at 678-376-6800.	Matches DWR’s in-person payment office.
Apartment or condo bill	Ask property manager if Gwinnett bills you directly or the property uses a master meter/submeter.	Do not pay the County portal unless the account is in your name.
City of Lawrenceville / Buford / other city provider	Use that city’s utility billing page, not Gwinnett DWR.	Gwinnett County and city utilities may not share the same billing system.
Private well	Use county/state health resources, not the DWR bill portal.	Private wells are not billed like public water service.
Fake domain warning	Avoid gwinnetth20.com with a zero.	The County says it is not affiliated and requests payment information for a fee.

Map: Gwinnett Water Resources Customer Care and Payment Office

Location / route	Address / phone	Use for
DWR Customer Care / in-person payment	684 Winder Highway NE, Lawrenceville, GA 30045 • 678-376-6800	Billing, payments, account service, start/stop/transfer questions and Customer Care.
Payment mailing address	Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023	Mailed payments with coupon/check/account number.
Overnight payment address	Lockbox Services 105023, Gwinnett County Water Resources, 3583 Atlanta Avenue, Hapeville, GA 30354-1705	Overnight payment delivery when needed.
Emergency dispatch	678-376-7000	24/7 water, sewer and stormwater emergencies.
Stormwater service requests	678-376-7193	Stormwater service, illegal dumping into storm drains, utility fee and credits.
County general government	Gwinnett Justice and Administration Center, 75 Langley Drive, Lawrenceville, GA 30046	General county routing, not the water bill payment office.

Official Gwinnett Water Utilities Links

Gwinnett Water Utilities FAQ

What is the Gwinnett Water Resources phone number?

Call Gwinnett Water Resources Customer Care at 678-376-6800 for water bill, payment, login, account, start/stop/transfer, leak adjustment and past-due questions. For water, sewer or stormwater emergencies, call 678-376-7000.

How do I pay my Gwinnett water bill online?

Use the official Gwinnett County Pay Water Bill page, then choose login or QuickPay. You need the new nine-digit account number after the 2026 payment-system transition.

What is Gwinnett QuickPay?

QuickPay lets customers make a payment through the official water bill payment site using the new account number. It is useful for one-time payments when you do not need full account management tools.

Does Gwinnett charge a fee to pay online or by automated phone?

Gwinnett says it never charges customers a fee to pay online or through the automated phone service. Western Union is a third-party service and convenience fees payable to the Western Union agent apply.

Where is the Gwinnett Water Resources office?

The in-person Customer Care and payment office is at 684 Winder Highway NE, Lawrenceville, GA 30045. In-person and drive-thru payments are accepted Monday through Friday, 8 a.m. to 5 p.m., excluding holidays.

Where do I mail a Gwinnett water bill payment?

Mail payments to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. Include the payment coupon and write the account number on the check. Allow up to three business days for mailing and processing.

What are Gwinnett’s 2026 residential water rates?

The January 2026 rate schedule lists residential water tiers at $5.78 per 1,000 gallons for 0-8,000 gallons, $8.67 for 8,001-12,000 gallons, and $11.56 for 12,001+ gallons. Residential sewer is $9.43 per 1,000 gallons of water used, with base charges depending on meter size.

What happens if my Gwinnett water bill is past due?

Past-due accounts are subject to disconnection. The 2026 fee schedule lists a 10% monthly late penalty on the unpaid balance, $25 to restore water service locked off for nonpayment, and a $75 same-day reconnection charge subject to availability Monday through Friday, 8 a.m. to 4 p.m.

Does Gwinnett offer leak adjustments?

Yes, eligible water and sewer accounts can request leak adjustments once in a 12-month period. The repair must be made within three months of increased consumption, and the request must be made within three months of the leak repair date.

Where does Gwinnett County drinking water come from?

Gwinnett’s sole water source is Lake Lanier. Water is processed by the Shoal Creek and Lanier Filter plants before entering the distribution system. The County’s Water Quality page says there were no U.S. EPA Safe Drinking Water Act violations to report in 2025.

30-Second Gwinnett Water Utilities Checklist

Pay/login: use the official Gwinnett County Pay Water Bill page, login portal or QuickPay with the new nine-digit account number.

Call billing: 678-376-6800; email DWRCare@GwinnettCounty.com; visit 684 Winder Highway NE, Lawrenceville.

Emergency: call 678-376-7000 for water leaks, outages, sewer backups/spills, overflowing manholes, sinkholes, flooding or broken storm drains.

Mail payment: Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023; allow up to three business days.

Late bill: past-due accounts face a 10% monthly penalty; same-day reconnection is $75 and subject to availability.

High bill: check consumption history, seasonal use, irrigation, guests, pool fill, pressure washing, toilet leaks, meter box water and private-side leaks before requesting an adjustment.

Quarks_Systems

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The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.

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What do you need?

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

The payment page is linked from the official city, county, or utility website.

The page asks for your utility account number, customer number, or service address.

The page uses HTTPS and shows the utility/payment processor name clearly.

Any card fee, e-check fee, or convenience fee is shown before payment.

You can save or print a confirmation number after payment.

You checked whether late, shutoff, or reconnect notices require calling the office after payment.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

What is your current situation?

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Possible cause

Approx. bill increase

Quick leak test Turn off all water, then check whether the meter still moves.

Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.

Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Service request type

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

What do you need most?

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

City / Utility

Account number

Service address

Reason

Your name

Extra detail