Mesa Water Utility Desk: Pay, Log In, Call or Check Usage Fast
Use this guide when your bill is from the City of Mesa utility system. It explains the official My Utility Account portal, 24/7 phone pay, credit-card service fee, SurePay AutoPay, paperless billing, kiosks, drop boxes, start/cancel service, 2026 water and sewer rates, water deposits, late and reconnection charges, payment extensions, leak checks, emergency water numbers, water-quality contacts, Colorado River shortage context and local warnings for customers served by non-Mesa water providers.
Start Here: Choose the Right Mesa Utility Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Use My Utility Account. |
12- or 13-digit utility account number including the dash, service-address ZIP code, username/password and payment method. |
Online card payments carry a 2.37% service fee; bank draft is usually better for fee control. |
Set recurring payment |
Use SurePay / AutoPay in the portal or call 480-644-2221. |
Bank account or card details and current bill. |
SurePay deducts about 2 days before the due date; any current or past-due balance at enrollment must be paid manually. |
Pay by phone |
Call 480-644-2221. |
12-digit utility account number, balance and payment method. |
Phone system is available nearly 24/7; representatives are Monday-Thursday, 7 AM-6 PM. |
Pay cash or use kiosk |
Use kiosks at 55 N. Center St. or 6935 E. Decatur St. |
Utility bill or 12- to 13-digit account number. |
Kiosk cash fee is $1.50; kiosk card/debit fee is 2%; kiosks do not give change. |
Mail payment |
Mail to City of Mesa, P.O. Box 1878, Mesa, AZ 85211-1878. |
Bill stub and check; no cash. |
Financial-institution bill pay and mailed payments can delay posting. |
Pay in person |
Go to the Municipal Building, 55 N. Center St., Mesa, AZ 85201. |
Bill, account number, ID for account changes and payment method. |
Business office hours are Monday-Thursday, 7 AM-6 PM. |
Need more time to pay |
Call Customer Service / Credit Services before the account is disconnected. |
Account number, past-due balance, amount you can pay and requested date. |
Payment arrangements can be limited by prior arrangements, broken arrangements, budget billing, final bills or returned payments. |
No water, leak, sewer backup or water-quality issue |
Call 480-644-2262. |
Exact address, cross street, issue type, start time and whether neighbors are affected. |
Mesa repairs leaks at meters and mains; customer-side pipe, irrigation and indoor plumbing are customer responsibility. |
Provider check: Mesa utility bills can include water, wastewater, trash, electric or natural gas depending on location. Some addresses near Mesa may use another provider for one service. Match the provider name on the bill before paying, especially if you have an HOA master meter, private water company, county island service, landlord billing or separate irrigation provider.
Official Mesa Utility Billing Contact Box
Utility Customer Service
Phone: 480-644-2221
Email: contactcenter@mesaaz.gov
Hours: Monday-Thursday, 7 AM-6 PM
Office:
Municipal Building
55 N. Center St.
Mesa, AZ 85201
Mail and Credit Services
Mail payments:
City of Mesa
P.O. Box 1878
Mesa, AZ 85211-1878
Delinquent accounts / extensions:
creditservices@mesaaz.gov
Emergency / Water Quality
Water emergencies:
480-644-2262
Water Quality:
480-644-6461
water.quality@mesaaz.gov
Contact route |
Use for |
Best user action |
|---|---|---|
General utility service, billing, account login, service connection/disconnection, rates, unusual usage, payment processing and phone payments. | Have 12- or 13-digit account number and service address ready. | |
Non-urgent utility account questions, portal trouble, rate questions and payment-processing follow-up. | Include account number, service address and phone number; do not email card or Social Security numbers. | |
Delinquent account issues, payment assistance, payment extensions, payment arrangements and returned checks. | Use when past due or returned-payment status is the issue. | |
No water, pressure problems, street leaks, damaged hydrants, sewer overflows/backups, illegal dumping in manholes, unauthorized utility use and water-quality issues. | Use for field/emergency problems rather than bill-login issues. | |
Water-quality questions and current Consumer Confidence Report help. | Call Monday-Thursday, 6 AM-4:30 PM; after business hours call 480-644-2221. | |
AzRelay 7-1-1 | Relay service access. | Use if needed for phone accessibility. |
Bill Pay and Login: My Utility Account, SurePay, Phone, Kiosk, Mail and Paperless
Online portal
View and pay bills, review transaction/payment history, analyze and download utility usage and add multiple accounts.
Card service fee
Credit/debit card utility payments have a 2.37% service fee.
Kiosks
Kiosks accept utility and court payments, cash and cards; cash fee is $1.50 and card/debit kiosk fee is 2%.
Paper bill fee
Starting October 1, 2026, paper utility bills by mail cost $1.50 monthly unless you enroll in eBill.
Open the official My Utility Account portal
Go to utilities.mesaaz.gov/app. Confirm the page says “Welcome to My Utility Account” before entering login or payment information.
Register with account number and ZIP code
First-time online users need the utility account number and service address ZIP code. The City says the account number is 12 or 13 digits including the dash.
Choose manual payment or SurePay
Manual online payment can use bank draft or card. SurePay automatically deducts payment about 2 days before the due date; any current or past-due balance at enrollment must be paid manually.
Save proof and update paperless billing
Save confirmation number, payment date, amount and account number. Enroll in paperless eBill before October 1, 2026 if you want to avoid the $1.50 monthly paper utility bill mailing fee.
Payment / account route |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
My Utility Account | Register/login to pay bills, review payment history, analyze usage and manage multiple accounts. | Regular customers who want full account tools. | Do not use old bookmarks or third-party bill-pay ads. |
Online card payment | 2.37% service fee applies to credit/debit card utility bill payments. | Fast payment with immediate confirmation. | Do not confuse card fee with water usage. |
SurePay / AutoPay | Automatic deduction about 2 days before due date; cancel at least 2 business days before withdrawal. | Avoiding missed due dates. | Enrollment does not pay current or past-due balance automatically. |
MesaNow mobile app | Can pay utility bill, check balance and due date, report issues and check collection calendars. | Mobile users who also want City issue reporting. | Use only official App Store/Google Play listing. |
Phone payment | 480-644-2221; unattended pay-by-phone is available virtually 24/7. | Customers who do not want online login. | Have 12-digit account number ready. |
Kiosk | Three kiosks at 55 N. Center St. and one at 6935 E. Decatur St.; accept cash and credit cards. | Cash customers or after-hours kiosk users. | Kiosks do not dispense change; cash fee and card fee apply. |
Drop box | Drop boxes at 55 N. Center, 6935 E. Decatur and 2425 S. Dobson Road. | Check/money-order drop off. | Do not leave cash in drop boxes. |
Mail | City of Mesa, P.O. Box 1878, Mesa, AZ 85211-1878. | Routine non-urgent check payment. | Mailed/bank payments can delay posting; avoid near disconnection date. |
In person | 55 N. Center St.; Monday-Thursday, 7 AM-6 PM. | Account help, deposits, payment problems, cash/check/card payments. | Bring bill/account number and ID for account changes. |
Official payment links:
Start, Cancel or Change Mesa Residential Water Utility Service
Start service
- New residential utility service can be requested by phone or in-person office visit.
- Call 480-644-2221 or visit 55 N. Center St.
- Have service address, start date, customer information and ID ready.
- Water deposit is listed at $100.
- Use My Utility Account after service is active for payment and usage history.
Cancel service
- Request cancellation before move-out.
- Final bill is mailed after cancellation date.
- Provide forwarding address.
- Remove or update SurePay only after final balance is handled.
- Keep confirmation of cancellation and final payment.
Before moving
- Confirm whether the address has water, wastewater, trash, electric or natural gas from Mesa.
- Ask if deposit waiver or credit check applies.
- Check if service address is inside or outside City limits for water/wastewater rates.
- Update mailing and email address for eBill.
- Do not wait until Friday because City business hours are Monday-Thursday.
Service item |
2026 amount / rule |
Micro-step |
|---|---|---|
Residential water deposit | $100 | Ask Customer Service whether deposit is required or waived. |
Residential wastewater deposit | $50 | May apply if wastewater service is part of the account. |
Residential solid waste deposit | $60 | Trash/recycling may be part of the Mesa utility account. |
Administrative turn-on charge | $11 | Account establishment/turn-on administrative fee. |
Water standard next-day turn on/off premise visit | $20 | Standard premise visit charge for water turn on/off. |
Same-day or after-hours surcharge | $55 | Subject to availability and added to standard charges when used. |
Credit-check fee for deposit waiver | $3 | Applies when a customer requests utility deposit waiver review. |
Final bill | Final bill mailed after cancellation date. | Provide forwarding address and watch for remaining balance. |
2026 Mesa Residential Water and Wastewater Rates
Mesa’s FY 2025/2026 rate book lists residential water and wastewater rates effective January 1, 2026. Residential water includes a meter-size service charge with the first 3,000 gallons included, then tiered water use in excess of 3,000 gallons. Combined residential wastewater uses average winter water consumption from December, January, February and March, calculated from the three lowest readings and billed as 90% discharged to the wastewater system.
3/4″ water base
$32.97 monthly service charge, includes 3,000 gallons.
Water usage tiers
$3.81, $5.81, $7.11 and $8.03 per 1,000 gallons above 3,000.
Inside sewer base
$25.92 combined residential wastewater service charge.
Drought charge
$0.08 per 1,000 gallons above 3,000 may apply during declared shortages.
Residential water service charge |
2026 amount |
Bill-reading note |
|---|---|---|
3/4-inch service | $32.97 | Common residential water meter; includes first 3,000 gallons. |
1-inch service | $36.94 | Larger residential service. |
1 1/2-inch service | $51.70 | Larger meter and higher fixed charge. |
2-inch service | $67.81 | Large residential/commercial-style service. |
3-inch service | $134.32 | Very large meter category. |
Minimum included water | 3,000 gallons | Included as minimum for capacity availability. |
Residential water usage above 3,000 gallons |
2026 rate |
High-bill clue |
|---|---|---|
4,000-6,000 gallons | $3.81 per 1,000 gallons | First tier above included 3,000 gallons. |
Next 8,000 gallons | $5.81 per 1,000 gallons | Moderate household/landscape use. |
Next 10,000 gallons | $7.11 per 1,000 gallons | Outdoor watering, pool fill or leak can push usage here. |
All additional 1,000 gallons | $8.03 per 1,000 gallons | Highest regular residential tier in the rate sheet. |
Drought commodity charge | $0.08 per 1,000 gallons above 3,000 | Can apply after certain Colorado River or Salt River shortage declarations. |
Desert Sage pressure zone surcharge | $0.1106 per 1,000 gallons | Upper pressure-zone pumping surcharge. |
County Line pressure zone surcharge | $0.2138 per 1,000 gallons | Upper pressure-zone pumping surcharge. |
Apache Junction pressure zone surcharge | $0.3228 per 1,000 gallons | Upper pressure-zone pumping surcharge. |
Range Rider pressure zone surcharge | $0.4273 per 1,000 gallons | Highest listed upper pressure-zone surcharge. |
Combined residential wastewater |
Inside City limits |
Outside City limits |
Bill-reading note |
|---|---|---|---|
Service charge | $25.92 | $38.15 | Fixed wastewater base; 2,000 gallons included as minimum based on availability. |
Usage charge | $2.13 per 1,000 gallons of average winter water consumption | $2.13 per 1,000 gallons of average winter water consumption | Based on average winter water consumption. |
Additional charge above 5,000 gallons | $3.85 per 1,000 gallons above 5,000 | $6.74 per 1,000 gallons above 5,000 | Outside-city wastewater gets a higher excess charge. |
Winter averaging period | December, January, February and March bills | Same | City uses the three lowest readings from those four months. |
Discharge assumption | 90% of average winter deliveries | Same | Used to estimate wastewater discharge. |
No winter average established | Flat monthly charge based on citywide residential class average | Same | Common for new accounts without winter history. |
Rate-check tip: a Mesa bill can include water base, water usage tiers, drought commodity charge, pressure-zone pumping surcharge, wastewater winter-average charge, trash/recycling, electric, natural gas, taxes, paper bill fee, card fee, late fee, returned-payment fee or service-visit charges. Separate the bill lines before calling the total a “water bill increase.”
Late Fees, Returned Payments, Reconnection, Trash and Paper-Bill Charges
Late fee
One day after due date, fee is 2% of past-due balance or $5, whichever is greater, if account owes $25 or more.
Returned payment
Returned check, card or SurePay payment fee is $25.
Trip charge
Unscheduled trip charge is listed at $20; disconnection letter is $3.
Trash line
Common 90-gallon residential trash/recycling barrel service is $34.99 plus $1 Green and Clean fee.
Fee / charge |
2026 amount / rule |
What it means |
|---|---|---|
Late fee | Greater of $5 or 2% of unpaid balance; applies when unpaid balance is $25 or more. | Bill becomes delinquent one day after due date. |
Returned payment | $25 | Returned check, credit card, SurePay or other returned financial item. |
Disconnection letter | $3 | Notice charge if non-payment disconnection notice must be sent. |
Trip charge | $20 | Unscheduled field trip; older public page describes $21, but current fee schedule lists $20. |
Termination of service disconnection fee | $20 | Reconnection is subject to applicable fees, charges and surcharges. |
Water meter accuracy test, 3/4-inch or 1-inch | $231 | Customer-requested test fee if requesting formal meter test. |
Water meter accuracy test, 1.5-inch or 2-inch | $311 | Larger meter test fee. |
Residential trash/recycling 90-gallon weekly | $34.99 per dwelling unit plus $1 Mesa Green and Clean fee | Trash/recycling line, not water usage. |
Residential trash/recycling 60-gallon weekly | $31.23 plus $1 Green and Clean fee | Smaller trash barrel service. |
Residential trash/recycling 35-gallon weekly | $29.42 plus $1 Green and Clean fee | Smallest common weekly barrel option. |
Paper utility bill mailing fee | $1.50 monthly beginning October 1, 2026 | Avoid by enrolling in paperless eBill. |
Kiosk cash payment | $1.50 | Fee to use kiosk for cash payment. |
Kiosk card/debit payment | 2% | Separate from online 2.37% card service fee. |
Cutoff-risk tip: if services are at risk, do not rely on mail, bank bill pay or a drop box. Use a faster payment route, save confirmation and call 480-644-2221 to confirm the required past-due amount, reconnection status and whether cash/cashier’s check/money order is required because of returned-payment history.
High Bill, Water Meter Reading and Leak Troubleshooting
Check gallons first
Compare usage above the included 3,000 gallons before comparing total dollars.
Meter-side split
Mesa repairs leaks at meters and mains; customer-side pipe, irrigation and indoor plumbing are customer responsibility.
Winter sewer average
December-March usage affects wastewater charges for the coming period.
Pressure-zone surcharges
Upper pressure zones can add pumping surcharges per 1,000 gallons.
High-bill clue |
Fast check |
What to ask Mesa |
|---|---|---|
Water usage jumped | Compare total gallons, gallons above 3,000 and which tier applies. | Was the meter read actual, estimated, corrected or affected by access? |
Usage increased during winter averaging months | Look at December, January, February and March bills. | Will this affect wastewater average, and can anything be reviewed? |
Toilet leak | Use dye in toilet tank; if color appears in bowl without flushing, fix flapper/fill valve. | Does the usage pattern suggest continuous flow? |
Irrigation leak | Check valves, broken heads, drip zones, controller schedule and wet spots. | Did irrigation push usage into the $7.11 or $8.03 tier? |
Service-line leak | Turn off all fixtures and see if meter continues moving, if safe and accessible. | Is the leak on customer side or City side of meter? |
Pool fill / evaporation | Check pool auto-fill, water level and backwash/refill events. | Was the increase one-time or continuous? |
Trash or paper bill fee | Look for trash/recycling, Green and Clean, paper bill, card fee or kiosk fee lines. | Which line changed from prior bill? |
Meter accuracy dispute | Check if a customer-requested meter test fee may apply. | What is the formal test process and fee for my meter size? |
Water Emergency, Sewer Backup, Street Leak, Hydrant Leak or Water Quality Issue
Water emergency
Call: 480-644-2262
Use for no water, pressure problems, street leaks, damaged hydrants, sewer overflow/backups, illegal dumping in manholes and water-quality issues.
Gas smell or CO concern
Leave the area and call:
911 and 480-644-4277
Use this only if the issue involves natural gas or carbon monoxide symptoms.
Water quality
Call: 480-644-6461
Email: water.quality@mesaaz.gov
After business hours, use 480-644-2221.
Problem |
What to say |
Helpful details |
|---|---|---|
No water | “There is no water at [address].” | Whole house or one fixture? neighbors affected? any recent shutoff or payment issue? |
Low/high pressure | “Pressure is [low/high] at [address].” | Time started, fixtures affected and whether irrigation runs normally. |
Street leak | “Water is leaking in the street at [exact location].” | Cross street, flow direction, pavement damage and photos only if safe. |
Hydrant leak or damage | “A fire hydrant is leaking/damaged at [location].” | Hydrant color/location, collision info if known and whether water is flowing. |
Sewer backup | “Sanitary sewer is backing up at [fixture/location].” | Stop water use if backup worsens; keep people and pets away from wastewater. |
Illegal dumping in manhole | “Someone dumped material into a manhole at [location].” | Material, vehicle/person description if safely observed and time. |
Water-quality issue | “Water is [discolored/cloudy/odor/taste concern] at [address].” | Cold only or hot too? after flushing? neighbors affected? time started? |
Customer-side leak | “Leak appears between meter and building / irrigation / indoor plumbing.” | Call plumber/irrigation repair; Mesa page says this side is customer responsibility. |
Water Quality, Mesa Water Supply, Drought Watch and Conservation
100-Year Assured Water Supply
Mesa states it holds a 100-Year Assured Water Supply designation from the Arizona Department of Water Resources.
Three water sources
Mesa water comes from Colorado River water through CAP, Salt and Verde River water through SRP, and groundwater reserves for backup.
Stage One Water Watch
Mesa says water service remains reliable, voluntary water-saving is recommended and no mandatory restrictions are in place under Stage One Water Watch.
Water topic |
Official context |
User action |
|---|---|---|
Water-quality report | City says Mesa drinking water is safe, clean and meets state and federal drinking water quality standards; current report is 2025. | Use the latest Consumer Confidence Report for precise testing tables. |
Water-quality contact | 480-644-6461 and water.quality@mesaaz.gov; Monday-Thursday, 6 AM-4:30 PM. | Use for taste, odor, color, hardness and report questions. |
Source water mix | CAP Colorado River, SRP Salt/Verde River and backup groundwater reserves. | Water source may vary by where you live in Mesa. |
Colorado River shortage | City page says Colorado River remains in Tier 1 Shortage for 2026. | Expect continued conservation messaging and drought-planning actions. |
Stage One Water Watch | Reliable service, voluntary water-saving practices recommended, no mandatory restrictions. | Conserve voluntarily and watch City alerts during shortage updates. |
Water-loss control | Mesa says it maintains less than 6% water loss from main breaks and leaks. | Report street leaks quickly at 480-644-2262. |
Reuse | Mesa says increased wastewater reuse provides effluent for agricultural use in exchange for about 8,000 acre-feet of vital surface water supplies per year. | Use as context for Mesa’s conservation planning. |
Conservation Office | Water Conservation contact: 480-644-3306 and conservation.info@mesaaz.gov. | Use for water calculator, landscape watering reminders, rebates and irrigation efficiency help. |
Irrigation Service, Trash Lines and Local Mesa Bill Confusion
Local issue |
Why it matters |
Best next step |
|---|---|---|
Mesa irrigation service | Some properties may have separate irrigation service or Roosevelt Water Conservation District involvement. | Use the City irrigation service page and call/email the correct irrigation contact before assuming it is domestic water. |
RWCD / pressure zones | Residential water tariff has RWCD, Western, Eastern and several pressure-zone schedules. | Check account/service address and pressure-zone surcharge if bill looks higher. |
Trash and recycling on same bill | Residential trash/recycling rates can appear on the utility bill. | Separate water usage from trash barrel, green waste, landfill and special pickup fees. |
Green and Clean fee | Residential trash rate includes a $1 per billing cycle Mesa Green and Clean fee. | Do not mistake this for water usage. |
Paper bill mailing fee | $1.50 monthly starts October 1, 2026 for customers who receive paper utility bills by mail. | Enroll in paperless eBill. |
Bank bill pay delay | Mesa warns financial-institution payments can delay posting. | Use portal/phone/kiosk/in-person when a due date is close. |
Scam / wrong payment portal | City warns about fraudulent payment requests in other City contexts; utility customers should use official Mesa pages. | Start from mesaaz.gov or utilities.mesaaz.gov, not a sponsored ad or email link. |
County islands and nearby providers | Not every Mesa-area address receives all utilities from City of Mesa. | Match provider name on the bill and service-area location before paying. |
Map: City of Mesa Municipal Building / Utility Customer Service
Location / route |
Address or phone |
Use for |
|---|---|---|
Municipal Building / Utility Customer Service | 55 N. Center St., Mesa, AZ 85201 | In-person payment, account help, service questions and kiosk/drop-box access. |
Mail payment | City of Mesa, P.O. Box 1878, Mesa, AZ 85211-1878 | Routine check payments with bill stub; do not mail cash. |
Customer Service phone | 480-644-2221 | Billing, phone payment, account, service, rates, unusual usage and payment processing. |
Water emergency | 480-644-2262 | No water, pressure issue, street leak, hydrant leak, sewer backup and water-quality emergency. |
Water Quality | 480-644-6461 / water.quality@mesaaz.gov | Water report, taste, odor, color and drinking-water quality questions. |
Water Conservation | 480-644-3306 / conservation.info@mesaaz.gov | Water calculator, conservation programs, landscape watering and rebates. |
East Mesa kiosk/drop box | 6935 E. Decatur St. | One kiosk and drop box by the north-facing entry doors. |
Dobson Ranch Library drop box | 2425 S. Dobson Road | Drop box available in front of the library; no cash. |
Mesa AZ Water Utility FAQ
What is the Mesa AZ water utility phone number?
Call City of Mesa Utility Customer Service at 480-644-2221 for utility billing, payments, account login, service connection or disconnection, rates, unusual usage and payment processing.
Where do I pay my Mesa utility bill online?
Use the official City of Mesa My Utility Account portal at utilities.mesaaz.gov/app. The portal lets customers view and pay bills, review transaction and payment history, analyze utility usage and add multiple accounts to one web profile.
What do I need to register for My Utility Account?
First-time users need the City of Mesa utility account number and service address ZIP code. Mesa says new online customers need the 12- or 13-digit account number including the dash.
Can I pay my Mesa utility bill by phone?
Yes. Call 480-644-2221. The unattended pay-by-phone option is available virtually 24 hours a day, seven days a week, and can also provide account balance, due date and last payment information.
Does Mesa charge a fee for credit card utility payments?
Yes. Mesa states that a 2.37% service fee is charged when a credit or debit card is used for utility bill payments. Kiosk credit or debit card payments have a 2% fee, and kiosk cash payments have a $1.50 charge.
How do I avoid the Mesa paper bill mailing fee?
Enroll in paperless billing through the online utility account or the City’s eBill form. Beginning October 1, 2026, customers who choose to receive a paper utility bill by mail are charged a $1.50 monthly paper utility bill mailing fee.
What is the 2026 Mesa residential water rate?
The 2026 residential water schedule lists a 3/4-inch service charge of $32.97, including the first 3,000 gallons. Usage above 3,000 gallons is charged at $3.81, $5.81, $7.11 or $8.03 per 1,000 gallons depending on usage tier.
How is Mesa residential wastewater billed?
Combined residential wastewater inside City limits has a $25.92 service charge, plus usage based on average winter water consumption. Mesa uses December, January, February and March bills, computes the average from the three lowest readings, and assumes 90% is discharged to the wastewater system.
Who do I call for no water, street leak or sewer backup in Mesa?
Call 480-644-2262 for water emergencies, including no water, low or high water pressure, water leaks in the street, leaking or damaged fire hydrants, sanitary sewer overflows or backups, illegal dumping in manholes, unauthorized water/wastewater use and water-quality issues.
Who fixes a leak on my side of the Mesa water meter?
Mesa says it repairs leaks at water meters and mains. Leaks on the customer’s side of the meter, including the pipe between the meter and the building, irrigation system and indoor plumbing, are the customer’s responsibility.
30-Second Mesa AZ Water Checklist
Pay/Login: use utilities.mesaaz.gov/app → register with 12- or 13-digit account number and service ZIP → pay, view history or set SurePay.
Call: Customer Service 480-644-2221; water emergency 480-644-2262; water quality 480-644-6461; conservation 480-644-3306.
Visit/Mail: Municipal Building, 55 N. Center St.; mail payments to City of Mesa, P.O. Box 1878, Mesa, AZ 85211-1878.
Fees: card utility payments 2.37%; kiosk cash $1.50; kiosk card/debit 2%; late fee greater of $5 or 2%; returned payment $25; paper bill mailing fee $1.50 monthly beginning October 1, 2026.
Rates: 3/4-inch residential water service charge is $32.97 with 3,000 gallons included; water usage above that is tiered from $3.81 to $8.03 per 1,000 gallons.
High bill: check water tiers, winter sewer average, pressure-zone surcharge, drought commodity charge, trash line, card fee, paper bill fee, toilets, irrigation and customer-side leaks before disputing the total.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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