Georgia Water Utilities 2026: Bill Pay, Providers & Help

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Georgia • water bill pay • providers • login • phone • complaints • emergency help

Georgia Water Utilities Quick Desk: Find the Right Provider, Pay the Bill, Get Help

Georgia water bills are not handled by one statewide company. Your provider may be a city, county, private utility, community system, apartment submetering company, or water district. Use this page to identify the bill, choose the right portal, call the correct number, report leaks, check water quality, and avoid paying the wrong website.

Find Your Provider Bill Pay / Login Leak / Emergency Help Georgia Map

Start Here: Which Georgia Water Provider Is on Your Bill?

Private utility?MyWater / WUM / community system
City or county?Atlanta, Gwinnett, Athens, Barrow, etc.
Emergency?Use provider emergency number
Digging?Call Georgia 811 first
What appears on your bill
Use this official route
Have ready
Do not miss
Utilities Inc. of Georgia / MyWater / Nexus Water Group
Utilities Inc. of Georgia or My Account portal
10-digit account number, service address, ZIP code, amount due.
Customer service and emergencies use 888-527-9707. Mail bill payments only to PO Box 360308, Hoover, AL 35244-0308.
Water Utility Management / waterga.com
Water Utility Management or Customer Portal
Account number, service address, email, payment method.
Official portal has Quick Pay, sign-in/register, e-billing, and connect-service options.
Gwinnett County Department of Water Resources
Gwinnett Customer Care
Account number, property address, leak/bill details.
Customer Care: 678-376-6800. Address: 684 Winder Highway NE, Lawrenceville, GA 30045.
City of Atlanta Department of Watershed Management
Atlanta Pay My Bill
Customer account, service address, notice, ATL311 request if any.
Call 311 inside city or 404-546-0311. After-hours emergencies also route through 404-546-0311.
Athens-Clarke County Water Business Office
ACC Water Business Office
Account number, bill, login email, payment method.
Phone payment: 706-613-3500. Water Business Office: 124 E. Hancock Ave.
Barrow County Utility Billing
Barrow County Utility Billing
Account number for Quick Pay or sign-in.
Office phone 770-307-3014. After-hours water 770-307-6610; sewer 770-298-9527.
Apartment, HOA, mobile home park or submeter company
Use the exact company name and portal printed on your statement.
Lease, account/tenant ID, meter/submeter reading, service address.
Do not assume the city or county will adjust a private submetering bill.

Wrong-payment warning: Georgia water bills are local. A statewide search result may not be your provider. Match the bill logo, account number format, service address, phone number, and official domain before entering payment details.

Georgia Water Utility Provider Shortcuts

Use this table when the searcher is not sure whether they are dealing with a private water company, a municipal provider, a county department, or a community operator.

Provider
Official phone / address
Pay / login route
Best for
Utilities Inc. of Georgia
Customer Service: 888-527-9707, M-F 8 AM-4:30 PM ET. Emergencies: 888-527-9707, 24/7.
My Account; guest pay, sign up, start service available.
Customers in listed MyWater communities such as Big Canoe, Riverwood, The Landings, Worthy Manor and other community systems.
Water Utility Management, LLC
28 Abercorn Street, Savannah, GA 31401. 912-352-9339 or 888-352-9339. Hours M-F 8:30 AM-5 PM.
WUM Customer Portal
Community water/wastewater systems across southeast Georgia counties including Chatham, Effingham, Glynn, Bryan, Camden, Liberty, Lowndes and more.
Gwinnett County DWR
678-376-6800; DWRCare@GwinnettCounty.com; 684 Winder Highway NE, Lawrenceville, GA 30045.
Customer Care / Online Portal
Gwinnett County water, sewer, start/stop/transfer, leak adjustment, fire hydrant meter readings.
City of Atlanta Watershed
311 or 404-546-0311; Administrative Offices: 72 Marietta Street NE; City Hall: 55 Trinity Ave SW.
Pay My Bill
Atlanta water/sewer bills, emergencies, ATL311 service requests, Care & Conserve help.
Athens-Clarke County Water Business Office
Phone payment: 706-613-3500. WBO at 124 E. Hancock Ave. Drop boxes at front/back of WBO.
ACC Pay Options
Athens-Clarke water bills, online credit card with no fee, e-check, bank draft, in-person/dropbox.
Barrow County
770-307-3014; utilities@barrowga.org; 59 Lee Street, Winder, GA 30680.
Barrow Utility Billing
Quick Pay, sign in/register, water/sewer emergencies after hours.

Bill Pay and Login: What to Check Before Paying

1. Bill logo

Use the exact provider name printed on the bill, not only “Georgia water.”

2. Account number

Utilities Inc. of Georgia uses a 10-digit account number. Other providers may use different formats.

3. Portal domain

Match the official website: mywater.us, waterga.com, county.gov, city.gov, or municipalonlinepayments.com provider page.

4. Cutoff notice

If service is at risk, call the provider before using mail, bank bill pay, or third-party sites.

Payment route
Provider detail
Use when
Watch out for
MyWater / Utilities Inc. of Georgia portal
My Account lets customers view/change account details, see past bills/payments, pay bills, set AutoPay, start/stop/transfer service, monitor usage, and set alerts.
Your bill says Utilities Inc. of Georgia, MyWater, or Nexus Water Group.
New My Account users may have paperless billing enabled. Have 10-digit account number and service ZIP ready.
MyWater phone payment
Call 888-527-9707, then select Option #2 for automated phone payment.
You want IVR payment, account balance, last payment info, or recurring card payment setup.
If disconnected or at risk, keep confirmation number and call before 3 PM when trying to restore service.
Walmart / cash for MyWater
MyWater says to ask Walmart for “Walmart Bill Pay same-day processing” and bring the bill electronically or on paper.
You need in-person cash/debit payment for MyWater.
Do not simply say “water bill.” Give utility name and account number exactly.
WUM Customer Portal
Quick Pay needs account number and no login. Sign-in lets you manage single/multiple accounts, multi-bill pay, and e-billing.
Your bill says Water Utility Management / waterga.com.
Portal lists paper bill fee $3, eCheck fee $1.95, and card processing fee 3.65% or $2.50 minimum.
City/county portal
Providers such as Gwinnett, Barrow, Athens-Clarke, and Atlanta use their own official portal or payment page.
Your bill has a city/county seal or department name.
Do not pay a private-company portal if your bill is from a government provider.
Mail
Mailing addresses differ: MyWater Georgia bill payments go to Hoover, AL; Gwinnett waterbill payment address goes to Atlanta lockbox; Athens-Clarke mail goes to Atlanta PO Box.
Normal bills with enough time before due date.
Never use a mailing address from another provider. Always write account number on check/money order.
Payment-posting script: “I paid account [account number] for [service address] on [date/time] through [portal/phone/kiosk/mail/retailer]. Confirmation number is [number]. Can you confirm whether it posted and whether service is protected?”

Leak, Low Pressure, Sewer Backup or Boil Water Notice

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Provider emergency line

Use the emergency number from your exact provider. Utilities Inc. of Georgia lists 888-527-9707 for emergencies 24 hours a day.

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What to report

Give address, nearest cross street, issue type, when it started, whether neighbors are affected, and photos only if safe.

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Boil advisory

MyWater service alerts instruct affected customers to vigorously boil water being ingested for at least two full minutes until the advisory is lifted.

Problem
Call / use
What to say
Street leak, main break, meter box leak
Your provider’s emergency/operations line.
“Water is flowing/bubbling at [address/cross street]. It started at [time]. Neighbors [are/are not] affected.”
Sewer backup
Provider emergency line or county/city sewer emergency line.
“Wastewater is backing up at [fixture/location]. I stopped water use. Neighbors [are/are not] affected.”
Low pressure / no water
Provider emergency/service line; check service alerts first if private provider.
“Pressure changed at [time], affects [one tap/all taps], and [neighbors are/are not] affected.”
Discolored water
Provider water quality or customer service line.
“Water is [brown/cloudy/odor] at [tap], started [time], hot/cold/both, photo available.”
Boil water advisory
Official service-alert page, text/email alert, provider phone.
Ask whether the advisory covers your street/community and when lab testing is expected.
Digging, fence, mailbox, trees, excavation
Georgia 811, call 811 or 800-282-7411.
Submit before mechanized digging; Georgia 811 service is free and helps prevent underground utility damage.

Sewer safety: avoid wastewater contact, stop unnecessary water use, keep children and pets away, and document damage only when safe.

Georgia State Help: Water Quality, Complaints, 811 and Assistance

Need
Official Georgia route
Phone / address
Important context
Drinking-water quality records
Georgia EPD Drinking Water and Drinking Water Watch
Watershed Branch: 404-463-1511. EPD address: 2 Martin Luther King Jr. Drive SE, Suite 1456, East Tower, Atlanta, GA 30334.
EPD posts CCR, compliance, boil advisory guidance, lead/copper materials, and lab lists.
CCR / Consumer Confidence Report
Ask your provider for its annual CCR; use EPD drinking-water page for state guidance.
EPD Watershed Branch: 404-463-1511.
Georgia EPD lists CCR certification revised March 2026 and new CCR requirements effective January 2027.
Lead and copper questions
Provider service-line inventory + Georgia EPD lead/copper resources.
Ask provider first; EPD Drinking Water Compliance contact listed at 470-524-0576.
Use cold water for drinking/cooking and request provider-specific test or inventory information.
Digging / utility marks
Georgia 811
Call 811 or 800-282-7411. Office: 770-623-4332. Help Desk: 770-476-6050. Address: 3400 Summit Ridge Pkwy, Duluth, GA 30096.
Georgia 811 says service is free. It connects homeowners/excavators with member utilities before digging.
Water/sewer bill complaint
Start with provider, then city/county government or local regulator/board.
Use provider’s customer service and local government contact.
Georgia PSC/Consumer Protection sources state PSC does not regulate water and sewer service; contact local city/county for water/sewer problems.
Utility payment help
Provider payment plan, local community action, county assistance, church/nonprofit help.
Provider-specific.
LIHEAP is energy-focused; some community action pages state it cannot pay water bills. Ask the water provider first about payment arrangements.

Provider Examples: What Users Usually Search Next

Utilities Inc. of Georgia / MyWater

  • Customer service: 888-527-9707.
  • Emergency: 888-527-9707, 24/7.
  • Bill payments only: PO Box 360308, Hoover, AL 35244-0308.
  • 10-digit account number is required for payments and support.
  • My Account can handle pay, AutoPay, alerts, start/stop/transfer and usage monitoring.

Water Utility Management

  • Phone: 912-352-9339 or 888-352-9339.
  • Office: 28 Abercorn Street, Savannah, GA 31401.
  • Hours: Monday-Friday, 8:30 AM-5:00 PM.
  • Portal: Quick Pay, sign in/register, connect service.
  • After-hours issues route through the main office phone answering service.

Gwinnett County DWR

  • Customer Care: 678-376-6800.
  • Email: DWRCare@GwinnettCounty.com.
  • Address: 684 Winder Highway NE, Lawrenceville, GA 30045.
  • 2026 single-family water tiers: $5.78, $8.67, $11.56 per 1,000 gallons by tier.
  • 2026 sewer shown as $9.43 per 1,000 gallons.

High Georgia Water Bill: Fast Diagnostic

Meter read

Compare current and previous reads. Many providers bill in 1,000-gallon units.

Toilet leak

Do a dye test. A silent toilet leak can run all month without obvious sound.

Irrigation

Check sprinkler zones, rain sensors, hose bibs, pool fill, pressure washers and outdoor leaks.

Rate class

Check whether the account is residential, commercial, irrigation, outside-city or tiered usage.

Bill issue
What to check
What to ask provider
Sudden usage spike
Meter reading, toilet, irrigation, outdoor taps, water softener, pool fill, construction use.
Was the read actual or estimated? Can I submit a leak adjustment request?
Late fee / shutoff notice
Due date, payment posting date, provider rules, third-party payment delay.
What exact payment method protects service today?
Portal payment missing
Confirmation number, date/time, last four digits, email receipt.
Can you trace the payment and confirm remaining balance?
Paper bill fee
Some providers charge for mailed paper bills.
Can I enroll in e-billing to avoid the paper bill fee?
Wrong provider payment
Bill logo, account number, payment portal URL, payment mailing address.
Did you receive any payment from [third-party/provider]?
High-bill script: “My bill jumped from [old gallons] to [new gallons]. I checked toilets, irrigation, hose bibs, meter box, and recent usage. Was the read actual, and what proof do you need for a leak review or adjustment?”

Start, Stop or Transfer Georgia Water Service

Start service

  • Service address and unit/lot number.
  • Start date or closing/lease date.
  • Photo ID if provider requires it.
  • Lease, deed, settlement statement or property manager approval.
  • Deposit, connection fee or application fee if applicable.

Stop service

  • Stop date.
  • Forwarding address.
  • Final bill delivery method.
  • AutoPay cancellation question.
  • Refund deposit question if applicable.

Transfer service

  • Old service address.
  • New service address.
  • Transfer date.
  • Current account status.
  • Any landlord/closing documents requested.

Provider rule: MyWater says start service can be requested through My Account service requests or as a guest; stop/transfer service inside service areas can be done through My Account, or through customer service if you are not signed up.

Before Digging: Georgia 811 Rules and Contacts

Call

811 or 800-282-7411.

Submit

Use Georgia 811 online ticketing for planned work.

Wait

Georgia law requires notice before mechanized digging.

Emergency

Georgia 811 contact center takes damage/emergency locate requests 24/7.

Georgia 811 detail
Official info
User action
Address
3400 Summit Ridge Pkwy, Duluth, GA 30096.
Use for office reference, not for creating a locate ticket.
Office
770-623-4332.
Administrative questions.
Help Desk
770-476-6050.
Ticket/help questions.
Member Services
770-623-5786.
Utility member/company questions.
Email
helpdesk@georgia811.com.
Non-urgent support.
Projects
Fence, deck, swing set, mailbox, tree planting, landscaping, grading, boring, demolition.
Use Georgia 811 before mechanized digging; it is free.

Water Quality, CCR, Lead and Boil-Water Records

Provider CCR

Ask your utility for its Consumer Confidence Report. Georgia EPD posts CCR guidance and related forms.

Drinking Water Watch

Use Georgia Drinking Water Watch to look up public water system information where available.

Lead and copper

Ask your provider about service-line inventory and lead/copper sampling. Georgia EPD posts lead/copper resources and certified lab lists.

Question
Best official route
What to prepare
Is my water under a boil advisory?
Provider service alerts, city/county alert center, emergency phone line.
Street/community name, service address, alert screenshot, date/time.
Where is the water quality report?
Provider CCR page, annual mailed notice, Georgia EPD Drinking Water page.
Provider name and public water system name if known.
Who regulates drinking-water compliance?
Georgia EPD Watershed Protection Branch / Drinking Water program.
Water system name, county, PWS ID if available, sample/notice details.
Can I test my water?
Ask provider; Georgia EPD lists certified commercial environmental laboratories.
Reason for test, tap location, sample type, chain-of-custody needs.
What about PFAS?
Provider CCR, EPD resources, certified PFAS lab list, provider water-quality staff.
Provider, source water, CCR table, location-specific notice.

Official state water-quality routes:

Georgia EPD Drinking Water Georgia Drinking Water Watch EPA CCR Information EPA Lead in Drinking Water

Complaint or Billing Dispute: Where to Go in Georgia

Start with the water provider

Ask for written explanation, meter read, usage history, payment posting, leak adjustment rules, or rate class explanation.

Escalate inside the provider

Ask for supervisor review, billing dispute ticket, field check, service order number, or written account note.

Use city/county route if government-owned

If the provider is city or county water/sewer, use that local government’s customer service, board, commission, or complaint route.

Do not send water/sewer disputes to the wrong PSC bucket

Georgia consumer sources state PSC is not responsible for water and sewer service. Use local city/county or provider-specific dispute process first.

Dispute script: “I am disputing account [account number] for [service address]. I need a written explanation of [usage/fee/payment/shutoff/rate class]. Please provide the meter read, bill date, payment history, and next appeal step.”

Need Help Paying a Georgia Water Bill?

Call provider first

  • Ask for payment arrangement.
  • Ask exact amount needed to avoid shutoff.
  • Ask if proof of assistance application delays cutoff.
  • Ask which payment methods post fastest.

Check local help

  • County community action agency.
  • City customer assistance fund.
  • Church/nonprofit emergency aid.
  • United Way / 211 local referrals.

Understand program limits

  • LIHEAP is energy-focused.
  • Some agencies clearly state LIHEAP cannot pay water bills.
  • Water assistance may be local and limited.
  • Do not wait until shutoff day to ask.

Atlanta example: Atlanta Watershed lists Care & Conserve bill-payment assistance for qualified applicants at 404-546-3620. Other Georgia providers may have different rules or no direct water-bill assistance program.

Map: Georgia EPD and Key State Water Help

Location
Address
Use for
Georgia EPD
2 Martin Luther King Jr. Drive SE, Suite 1456, East Tower, Atlanta, GA 30334
State drinking-water compliance, CCR guidance, lead/copper materials, watershed branch resources.
Georgia 811
3400 Summit Ridge Pkwy, Duluth, GA 30096
Call-before-you-dig education, help desk, ticket support and damage prevention.
Water Utility Management HQ
28 Abercorn Street, Savannah, GA 31401
Private operator customer service, lobby and drive-thru support.
Gwinnett County DWR
684 Winder Highway NE, Lawrenceville, GA 30045
Gwinnett water/sewer billing, in-person support, payment and customer care.
Atlanta Watershed
72 Marietta Street NE, Atlanta, GA 30303
Atlanta water/sewer billing, ATL311 support, emergencies and watershed customer service.

Georgia Water Utilities FAQ

Is there one Georgia Water Utilities bill-pay website?

No. Georgia water bills are local or provider-specific. Use the exact provider printed on your bill, such as Utilities Inc. of Georgia, Water Utility Management, Gwinnett County, City of Atlanta, Athens-Clarke County, Barrow County, a city utility, a county department, or a submetering company.

What is the Utilities Inc. of Georgia phone number?

Utilities Inc. of Georgia lists customer service at 888-527-9707, Monday-Friday, 8 AM-4:30 PM ET. The same number is listed for emergencies 24 hours a day.

How do I pay Utilities Inc. of Georgia online?

Use the MyWater My Account portal. You need the 10-digit account number from the top of your bill and your service address ZIP code when signing up or managing the account.

What is Water Utility Management’s phone number?

Water Utility Management lists 912-352-9339 and 888-352-9339 toll-free. Its office is at 28 Abercorn Street, Savannah, Georgia 31401, with hours Monday-Friday, 8:30 AM-5:00 PM.

How do I pay Water Utility Management online?

Use the Water Utility Management Customer Portal. It offers Quick Pay without login, sign in/register, multi-account tools, e-billing and connect-service options.

Who do I call for a Georgia water leak or sewer backup?

Call the emergency or operations number from your exact provider. Examples include Utilities Inc. of Georgia at 888-527-9707, Gwinnett Customer Care at 678-376-6800, Atlanta at 311 or 404-546-0311, and Barrow after-hours water at 770-307-6610 or sewer at 770-298-9527.

Does the Georgia Public Service Commission regulate water bills?

Georgia consumer sources state the PSC does not regulate water and sewer service. For water or sewer billing problems, start with the provider, then use the city/county or local governing route for that utility.

Where do I find Georgia drinking-water quality reports?

Ask your provider for its Consumer Confidence Report and use the Georgia EPD Drinking Water page or Georgia Drinking Water Watch for public water system information, compliance resources and lead/copper guidance.

Who should I call before digging in Georgia?

Call Georgia 811 by dialing 811 or 800-282-7411 before mechanized digging. Georgia 811 also lists helpdesk@georgia811.com, office 770-623-4332, Member Services 770-623-5786 and Help Desk 770-476-6050.

Can LIHEAP pay my Georgia water bill?

LIHEAP is generally for energy bills, and some Georgia community action agencies state it cannot be used for water bills. For water-bill help, call the water provider first, then ask local community action, county assistance, nonprofits, churches or 211 about water-specific emergency funds.

30-Second Georgia Water Checklist

Find provider: match bill logo, account number, service address, phone number and official portal.

Pay: use MyWater, WaterGA, city/county portal, or exact provider link; keep confirmation number.

Emergency: call provider emergency line; for digging call Georgia 811 at 811 or 800-282-7411.

Dispute: ask provider for written meter read, usage history, payment history, rate class and appeal route.

Water quality: provider CCR first, then Georgia EPD Drinking Water and Georgia Drinking Water Watch.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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