Michigan Water Utility Desk: Find Your Provider, Pay a Bill or Get Help
Michigan water bills are usually handled by a city, township, village, county authority, or local retail provider — not one statewide payment office. Use this guide to identify the right provider, pay safely, ask for help before shutoff, and report water-quality or boil-notice concerns.
Start Here: Which Michigan Water Office Do You Need?
Searcher intent |
Best first action |
What to prepare |
Why this matters |
|---|---|---|---|
Pay Michigan water bill |
Use the bill’s official city/township/provider portal, not a generic statewide page. |
Account number, customer number, service address, ZIP code, bill date, due date. |
Michigan has many local water providers; a wrong payment site can delay posting. |
Find my provider |
Check the bill header, city/township website, property address, landlord/HOA notice, or local treasurer/utility billing page. |
Full address, municipality, county, subdivision, property owner name if needed. |
Your water supplier may differ from sewer, stormwater, trash, or wholesale water source. |
Past-due / shutoff notice |
Call the provider before paying late; ask what amount and method protects service today. |
Notice, account number, balance, payment proof, hardship details. |
Online/mail payments may post too slowly for reconnection or shutoff prevention. |
Need water/sewer bill assistance |
Search Michigan 211 water/sewer payment assistance, apply for MDHHS State Emergency Relief if eligible, and check local water programs. |
Photo ID, income proof, bill/notice, lease/mortgage info, household members, shutoff notice. |
Help is local and eligibility-based; programs may cover water, sewer, arrears, reconnection, or plumbing repairs. |
Detroit/GLWA-region help |
Check WRAP, DWSD Lifeline H2O, EasyPay, Wayne Metro, United Way, Macomb Community Action, or GCCARD depending on county/city. |
Water account, income proof, household size, past-due balance, service address. |
GLWA WRAP can include bill assistance, arrears help, conservation measures, and minor plumbing repairs for eligible households. |
Boil-water notice |
Follow your local water supplier’s notice. Use boiled or bottled water until lifted. |
Address, alert text, area affected, date/time issued, local supplier name. |
EGLE public-notification rules include templates for E. coli, total coliform, loss of pressure, and other water-system notices. |
Water quality complaint |
Call local provider first for urgent issues, then use EGLE Drinking Water Concern System for community-supplier or private-well concerns. |
Tap affected, color/odor/taste, photo, date/time started, neighbors affected, bottle/sample info if given. |
EGLE’s system provides a statewide channel for drinking-water concerns. |
Digging near lines |
Contact MISS DIG / 811 before digging. |
Address, work area, start date, contractor details. |
Michigan MPSC contact page reminds residents to call MISS DIG three full working days before digging. |
Fast rule: never search “Michigan water utilities pay bill” and pay the first ad. Water bills are local. Match the provider name, account number, and service address before entering payment information.
Major Michigan Water Providers: Pay, Phone, Login and Help
Use this as a provider jump table. If your city is not listed, go to your local city/township/village “water billing,” “utility billing,” or “treasurer” page.
Provider / area |
Official payment / login route |
Phone / address |
Important user note |
|---|---|---|---|
Detroit Water and Sewerage Department |
313-267-8000 Mail: Board of Water Commissioners, DWSD, PO Box 554899, Detroit, MI 48255-4899 |
Portal supports bill history, payment/scheduled payment, autopay, payment arrangement, and water-usage tracking. DWSD also has more than 50 no-fee DivDat kiosks. |
|
Great Lakes Water Authority region |
GLWA: 735 Randolph, Suite 1900, Detroit, MI 48226 General: 844-455-4592 |
GLWA is a regional wholesale authority. Most residents pay their local retail city/township provider, not GLWA directly. |
|
Grand Rapids Water System |
311 or 616-456-3000 City Hall, 300 Monroe Ave NW, Grand Rapids, MI 49503 |
GR PayIt has no processing fees for water bills. Pay in person if water was shut off because in-person payment posts immediately. |
|
Ann Arbor Water |
734-794-6333 301 E. Huron St., Ann Arbor, MI 48104 |
Pay by phone at 844-395-2242 with 12-digit water account number. No charge to pay by phone. |
|
Flint water and sewer |
For shutoff notices, Flint says credit/debit online only can restore water service; no e-checks. Contact Customer Service for correct amount. |
||
Lansing Board of Water & Light |
Automated pay by phone: 517-702-7001 Water emergency: 517-702-6490 Mail: PO Box 30085, Lansing, MI 48909-7585 |
BWL pay-by-phone requires 8-digit account number and billing ZIP code. Phone system is available 24/7. |
|
Warren Water & Sewer |
Customer Service / after-hours emergencies: 586-759-9200 Water Accounting: One City Square, Suite 420, Warren, MI 48093 |
Warren lists online one-time/returning payments and WRAP help for eligible Macomb County households. |
|
Sterling Heights Water & Sewer |
Water Billing: 586-446-2320 40555 Utica Road, Sterling Heights, MI 48313 |
WaterSmart lets users view/pay monthly bills, track usage, compare usage, detect leaks, and sign up for outage/boil-water advisories. |
|
Livonia Water & Sewer |
Billing: 734-466-2278 Public Service Water/Sewer: 734-466-2655 City Hall: 33000 Civic Center Drive, Livonia, MI 48154 |
Livonia offers online payments, EFT, recurring card/e-check, phone card payments with no fees, drop box, and monthly billing option. |
How to Pay a Michigan Water Bill Safely
1. Match provider
Use the provider name printed on the bill, not the water source or county name.
2. Match account
Confirm account number, service address, customer name, billing ZIP, due date, and amount.
3. Pick posting speed
Use in-person/official online/phone when late. Mail and drop boxes can post later.
4. Save proof
Keep confirmation number, amount, date/time, receipt, and agent name if you call.
Payment method |
Best for |
Watch out for |
|---|---|---|
Official online portal | Most routine payments, account login, e-bill, autopay, usage tracking. | Use only official city/provider links. Processing time differs by provider. |
Pay by phone | Quick payment when you have account number and card/check details. | Some providers charge fees; some do not. Ask if payment protects service today. |
In person | Shutoff/reconnection risk or immediate posting where provider confirms it. | Bring ID, bill, notice, and accepted payment method. |
Mail | Normal bills with enough time before due date. | Not ideal near shutoff. Put account number on memo line. |
Drop box | After-hours check/money-order drop. | Usually not cash; may post next business day or later. |
Kiosk / retail payment | Cash users and no-fee/authorized kiosk networks where offered. | Use authorized locations only and keep receipt. |
Past-Due, Shutoff, Reconnection or Water Lien Help
Before paying late
- Call the provider before paying if you have a shutoff notice.
- Ask the exact amount needed today.
- Ask which method posts fastest.
- Ask if payment arrangement, extension, or assistance stops shutoff.
After paying
- Save confirmation or receipt.
- Call back if account was already scheduled for shutoff.
- Ask whether reconnection/field fees apply.
- Write down staff name, time, and next step.
Property owner warning
Some Michigan municipalities can transfer unpaid water/sewer balances to the property tax roll or treat them as property-related liens after local deadlines.
Buyers, sellers, landlords, and tenants should request final bill status before closing or move-out.
Example: Grand Rapids says water/sewer bills are due 21 days after billing, a 10% late fee applies if missed, and past-due accounts are eligible for shutoff until paid in full. Local rules vary, so always check your provider’s policy.
Michigan Water Bill Assistance: Where to Start
Michigan 211
Search water service payment assistance, sewer service payment assistance, reconnection help, and local nonprofit programs.
Call: 2-1-1
MDHHS State Emergency Relief
State Emergency Relief may help households facing extreme hardship or emergencies threatening health and safety. Use MI Bridges / MDHHS route for eligibility.
GLWA WRAP
For eligible households in GLWA member communities, WRAP can help with water/sewer bills, arrears, conservation measures, and minor plumbing repairs.
Program / route |
Who it helps |
Contact / next step |
|---|---|---|
Michigan 211 water/sewer assistance |
Households needing local water/sewer payment assistance or reconnection-fee help. |
Search Michigan 211 or call 211. |
MDHHS State Emergency Relief |
Low-income households facing hardship or emergencies threatening health and safety. |
|
GLWA WRAP |
Eligible households in GLWA service area with income at or below 200% of federal poverty level and responsibility for the water/sewer bill. |
WRAP official page; general WRAP email: wrap@glwater.org. |
Wayne / Monroe WRAP |
Eligible WRAP households in Wayne and Monroe Counties. |
Wayne Metro Community Action Agency: 313-386-9727. |
Washtenaw / Oakland WRAP |
Eligible WRAP households in Washtenaw or Oakland County. |
United Way for Southeastern Michigan: 248-983-5656. |
Macomb / Lapeer / St. Clair WRAP |
Eligible WRAP households in Macomb, Lapeer, and St. Clair Counties. |
Macomb Community Action: 586-469-6464. |
City of Flint WRAP |
Eligible Flint households. |
GCCARD: 810-232-2185. |
Detroit Lifeline H2O / EasyPay |
Detroit DWSD customers needing affordability plan, payment arrangement, or leak/plumbing help. |
DWSD: 313-267-8000; Lifeline application route listed by Detroit. |
Documents to gather: water/sewer bill, shutoff notice, photo ID, proof of income or benefits, lease/mortgage/property info, household members, landlord/tenant details, and proof of hardship.
Water Quality, Boil Notices, Lead Lines and EGLE Help
Michigan EGLE oversight
EGLE’s community water supply program administers Michigan Safe Drinking Water Act requirements and oversees about 1,400 community public water supplies.
Boil-water notices
Public notices may be used for E. coli, total coliform, loss of pressure, or other water-system conditions. Follow your supplier’s local notice until lifted.
Report concern
Michigan residents can use EGLE’s Drinking Water Concern System for concerns about community water suppliers or private wells.
Concern |
First action |
What to note |
|---|---|---|
Boil-water notice | Use boiled or bottled water for drinking/cooking as local notice says. | Issue date, affected streets, reason, lift notice, supplier phone. |
Water main break / no pressure | Call provider emergency/public works line immediately. | Address, cross street, time started, neighbors affected, photos if safe. |
Brown/rusty water | Call provider if it remains after flushing or if there is a known main break/hydrant work. | Hot/cold tap, whole home vs one tap, date/time, road work nearby. |
Lead service line | Check local service-line inventory map or provider lead page. | Home age, pipe material, meter/shutoff photo, magnet/scratch test if provider suggests. |
Private well concern | Contact local health department and EGLE concern system as appropriate. | Well age, test results, contaminants, flooding, nearby construction/septic concerns. |
Water-quality complaint not fixed locally | Submit EGLE Drinking Water Concern System report. | Supplier name, address, issue description, contact info, previous calls. |
After-hours pollution emergency | EGLE lists PEAS 24-hour Pollution Emergency Alerting System. | Call 1-800-292-4706 for after-hours pollution emergency assistance. |
Detroit and GLWA Region: Payment and Assistance Details
DWSD pay / portal
Detroit customers can use the Customer Portal to view current bill, billing history, make/schedule payments, enroll in autopay, enter payment arrangement, and track water usage.
DWSD assistance
DWSD lists Lifeline H2O, EasyPay, payment help, plumbing repairs for eligible households, and shutoff protection when enrolled or applied for assistance.
GLWA role
GLWA is the regional source for water/wastewater services for many Southeast Michigan member communities. Retail customers usually pay their local city or township.
Detroit / GLWA question |
Direct answer |
Official route |
|---|---|---|
Detroit bill pay phone | Call DWSD at 313-267-8000. | |
Detroit mail payment | Board of Water Commissioners, DWSD, PO Box 554899, Detroit, MI 48255-4899. | Put account number on check/money order. |
Detroit no-fee kiosk | DWSD says customers can use more than 50 no-fee kiosks in and around Detroit. | |
DWSD EasyPay | Past-due balance can be spread over 36 months with $10 down; no interest or fees listed. | DWSD portal or 313-267-8000. |
Detroit Lifeline H2O | Affordable fixed water/sewerage/drainage bill route listed at $34 monthly and up to 4,500 gallons before normal rates apply. | |
GLWA general contact | 844-455-GLWA (4592), info@glwater.org, M-F 9 AM-5 PM. | |
GLWA member emergency | Systems Control Center 313-267-6000 for member partners. | Retail residents should normally call their local provider first. |
GLWA WRAP | Water/sewer bill assistance, arrears help, conservation, and minor plumbing repairs for eligible households. |
Grand Rapids Water: Payment Timing, Late Fees and Leak Help
GR PayIt
Grand Rapids says GR PayIt has no processing fees for water-bill payments, and online payments generally go through the following business day by noon.
Due date extension
Grand Rapids may extend a due date by 4 days if the account is in good standing, not past due, and the customer calls before the due date.
Turned off?
Grand Rapids says water cannot be turned back on until full balance payment posts. In-person City Hall payment posts immediately.
Grand Rapids item | Official detail | Action |
|---|---|---|
Phone | 311 or 616-456-3000. | Call for due-date extension, account help, or bill questions. |
Address | City Hall, 300 Monroe Ave NW, Grand Rapids, MI 49503. | Use in person if water was shut off and payment must post immediately. |
Mail | City of Grand Rapids, PO Box X, Grand Rapids, MI 49501. | Allow 5-7 business days for delivery. |
Pay by phone | 888-861-7956, option 1 at second prompt. | Need water account number and payment method. |
Late fee | Water/sewer bills due 21 days after bill date; 10% late fee if missed. | Ask once every 24 months if late-fee courtesy removal applies. |
Leak credit | Grand Rapids provides water leak detection tips and a residential leak credit route for qualified residents. | Repair leak, collect proof, request credit promptly. |
Portal transition | Bills issued on or before March 27, 2026 available in eServices; after March 27, 2026 through new InfoSend portal. | Use correct portal based on bill date. |
Ann Arbor Water: Pay, Phone, Rates and Emergency Routing
Quarterly billing
Ann Arbor says most residents and businesses are billed quarterly for water, sewer, and stormwater.
Pay by phone
Call 844-395-2242 with your 12-digit water billing account number. Ann Arbor says there is no charge to pay by phone.
Urgent water
Normal business hours: 734-794-6320. After hours/evenings/weekends/holidays: 734-794-6426 for water main break and urgent water issues.
Ann Arbor item | Official detail | Action |
|---|---|---|
Customer Service | 301 E. Huron St., Ann Arbor, MI 48104; 734-794-6333; customerservice@a2gov.org. | Use for start/stop service, bill payment, account, and payment delay questions. |
Mail payment | Dept #77610, City of Ann Arbor Treasurer, PO Box 77000, Detroit, MI 48277-0610. | Include bill stub or full account number. |
Drop boxes | Drive-up blue drop box at East Ann St. & North Fifth Ave; black City Hall drop box inside Ann Street entrance. | Processed next business day and backdated to previous business day. |
Payment system registration | Requires customer number, last 6 digits of account number, and last name on account. | Useful for recurring auto-payment, paperless billing, and linked accounts. |
Water rates | Rates effective July 1, 2026, based on meter readings and customer class. | Check Residential 1/2, Water Only, Non-Residential, Multi-Family, and stormwater charges. |
AquaHawk | Ann Arbor offers AquaHawk to view/track consumption and get water alerts by email, text, or phone. | Register to catch usage spikes earlier. |
Flint and Lansing BWL: Critical Payment Notes
Flint shutoff-note payment
- Customer Service: 810-766-7015.
- Pay by phone: 877-524-0361.
- Customer Service Center: 1101 S. Saginaw St., 1st Floor, Flint, MI 48502.
- For shutoff notice on/after due date, contact Customer Service to confirm payment and correct amount.
- Flint says credit/debit online only can restore water service; no e-checks on shutoff notice.
Lansing Board of Water & Light
- BWL pay-by-phone automated system: 517-702-7001.
- Water emergency: 517-702-6490.
- Mail payments: Lansing Board of Water & Light, PO Box 30085, Lansing, MI 48909-7585.
- Pay by phone requires 8-digit BWL account number and billing ZIP code.
- Mail payments are processed within 24 hours of receipt, but delivery time still matters.
High Michigan Water Bill: What to Check Before Calling
Compare usage
Check gallons/CCF, billing days, prior bill, same season last year, irrigation, guests, and leaks.
Toilets
Running toilets and bad flappers are common high-bill causes. Use dye test if unsure.
Outdoor water
Hoses, irrigation, sprinklers, and pool filling can trigger high-use tiers.
Private plumbing
Most providers stop responsibility at meter/curb/local boundary; repairs inside property are usually customer-side.
Check |
How to do it |
What to tell provider |
|---|---|---|
Meter movement | Turn off all water, then check if meter continues moving. | “Meter moved while all fixtures were off.” |
Toilet dye test | Put dye/food coloring in tank, wait without flushing. | “Color appeared in bowl after [minutes].” |
Outside taps | Check hoses, frost-free spigots, irrigation valves, wet lawn areas. | “Outdoor leak found/repaired on [date].” |
Billing days | Count days in current vs prior billing cycle. | “This bill covers [days] vs normal [days].” |
Rate tier | Check whether usage crossed a higher tier. | “Usage moved from [tier] to [tier].” |
Leak credit | Ask whether your city has leak-adjustment form and repair-proof rules. | Plumber invoice, repair receipts, photos, date repaired. |
Moving, Selling, Renting or Final Water Bill
Buyer / seller
- Ask for final read before closing.
- Check if unpaid water/sewer follows the property.
- Send final bill to title company if required.
- Stop autopay only after final bill clears.
Tenant / landlord
- Confirm whose name is on water account.
- Ask landlord/lease whether water, sewer, stormwater, or trash is included.
- Document move-in/move-out date and meter read if available.
- Use landlord-tenant forms where provider requires them.
New homeowner
- Find provider from city/township property address.
- Create portal account after account is active.
- Ask about trash/stormwater/sewer separate lines.
- Check lead service-line inventory for older homes.
Complaints, Regulators and When MPSC Is Not the Right Place
Billing dispute
Start with your water provider. Ask for itemized billing review, meter-read check, adjustment form, and written account notes.
Drinking water concern
Use the local supplier first for urgent problems, then EGLE’s Drinking Water Concern System when the issue needs state drinking-water review.
MPSC scope
MPSC complaint pages primarily cover gas, electric, telecommunications, video/cable, and damage prevention. Water billing is often local/municipal.
Problem |
Best route |
Use this evidence |
|---|---|---|
Wrong balance / late fee | Provider billing office / treasurer / customer service. | Bills, receipts, screenshots, call notes, dates, confirmations. |
Meter read concern | Provider meter department or customer service. | Photos, readings, date/time, no-water-use test, prior bills. |
Drinking water quality | Provider emergency line, then EGLE concern system if unresolved or state issue. | Photo, sample info, odor/color/taste, affected taps, neighbors, notice. |
Boil notice confusion | Provider public notice page / local government alerts. | Notice text, map/street list, issue/lift time. |
Utility damage while digging | MISS DIG / 811 and local provider emergency contact. | Ticket number, markings, photos, contractor info, date/time. |
Energy/telecom complaint | MPSC Consumer Assistance. | Account, provider, bill, complaint details. |
Map: Michigan Water Oversight and Major Regional Water Office
This map points to GLWA’s Detroit administration office because many Southeast Michigan users search “Michigan water utility” while their retail bill is still paid to a city/township provider. For state oversight, use EGLE links above.
Office / agency | Address / phone | Use for |
|---|---|---|
Great Lakes Water Authority | 735 Randolph, Suite 1900, Detroit, MI 48226 • 844-455-4592 | Regional authority information and member-partner support; not the payment office for most residents. |
Detroit DWSD | 313-267-8000 | Detroit water/sewer billing, portal, kiosks, assistance, emergencies. |
Grand Rapids City Hall | 300 Monroe Ave NW, Grand Rapids, MI 49503 • 311 / 616-456-3000 | Grand Rapids water/sewer billing, in-person payment, shutoff restoration payment. |
Ann Arbor Customer Service | 301 E. Huron St., Ann Arbor, MI 48104 • 734-794-6333 | Ann Arbor water billing, payment, start/stop, payment delay questions. |
MPSC | 7109 W. Saginaw Highway, Lansing, MI 48917 • 800-292-9555 | Gas, electric, telecom, video/cable, and damage-prevention complaint assistance; check scope before filing water complaint. |
EGLE PEAS | 1-800-292-4706 | After-hours pollution emergency alerting assistance. |
Michigan Water Utilities FAQ
Is there one official Michigan water bill payment website?
No. Michigan water bills are usually paid to the local city, township, village, county authority, or retail water provider printed on your bill.
How do I find my Michigan water provider?
Check the bill header, local city/township utility billing page, property address, landlord/HOA documents, or treasurer/customer-service office. Your water provider may differ from sewer or stormwater provider.
Where can I get Michigan water bill assistance?
Start with Michigan 211, MDHHS State Emergency Relief, your local water provider’s payment-arrangement office, and local programs such as GLWA WRAP if your community participates.
What is GLWA WRAP?
WRAP is the Water Residential Assistance Program for eligible low-income households in GLWA member partner communities. It can include bill payment assistance, past-due balance help, conservation measures, and minor plumbing repairs.
Who do Detroit water customers call?
Detroit DWSD customers call 313-267-8000 for customer service, billing, assistance, and water/sewer emergencies.
Who do Grand Rapids water customers call?
Grand Rapids water customers call 311 or 616-456-3000 for water/sewer billing and customer-service help.
Who do Ann Arbor water customers call?
Ann Arbor water billing and customer service is 734-794-6333. For after-hours urgent water issues, Ann Arbor lists 734-794-6426.
Who do Flint water customers call?
Flint Customer Service is 810-766-7015. Flint pay-by-phone is 877-524-0361. For water quality or technical water information, Flint lists 810-787-6537.
Who do Lansing BWL customers call for water emergencies?
Lansing Board of Water & Light lists water emergency phone as 517-702-6490. BWL automated pay-by-phone is 517-702-7001.
Can Michigan water bills become a property issue?
In some municipalities, delinquent water/sewer balances can be added to taxes or become tied to the property under local rules. Buyers, sellers, landlords, and tenants should request final bill status before closing or move-out.
What should I do if I receive a boil-water notice?
Follow your local water supplier’s notice. Use boiled or bottled water for affected uses until the supplier says the notice is lifted. Check the city/provider notice for affected streets and safety instructions.
How do I report a Michigan drinking-water concern?
Call your local water provider first for urgent problems, then use EGLE’s Drinking Water Concern System for concerns about community water suppliers or private wells.
Does MPSC handle water bill complaints?
MPSC complaint pages primarily focus on gas, electric, telecommunications, video/cable, and damage prevention. Most municipal water billing disputes start with the local water provider or city/township office.
Why is my Michigan water bill high?
Common causes include toilet leaks, irrigation, outdoor taps, longer billing period, meter read change, seasonal sewer calculations, rate-tier changes, or unpaid prior balance.
What should I do before digging near a water line?
Call MISS DIG / 811 before digging. Michigan MPSC reminds residents to contact the MISS DIG system three full working days before digging.
30-Second Michigan Water Utility Checklist
Paying: match provider name → account number → official portal → posting time → receipt.
Past due: call provider first → ask exact amount → ask fastest method → apply for 211/SER/WRAP/local help.
Quality issue: call provider emergency line → follow boil notice → use EGLE concern system if needed.
Major areas: Detroit DWSD, Grand Rapids, Ann Arbor, Flint, Lansing BWL, Warren, Sterling Heights, Livonia, and GLWA region all have different payment rules.
Moving: request final bill/read, check liens/tax transfer risk, update mailing address, stop autopay only after final bill clears.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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