Baltimore County Water Bill | Pay Online & Contact

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This page gives you everything you need to manage your Baltimore Unty water account — pay your bill, call customer service, report a leak, or start and stop service. All data is sourced from official city and utility websites.

✦ Last updated: March 2026 · Data verified from official city and utility websites

📍 Office Address & Location

Baltimore Unty Water Utility
📌 Baltimore County DPW, 6401 York Rd, Baltimore, MD 21212
📞 410-887-2451
🌐 https://www.baltimorecountymd.gov/departments/publicworks/waterandsewer/
🏢 County Tip: County water billing offices typically have shorter phone queues than city offices. Call 410-887-2451 on Tuesday or Wednesday between 9–11 AM for the shortest wait.

📞 Contact Details

Customer Service
Mon – Fri, Business Hours

Emergency / After Hours
3-1-1 or check your bill
Available 24 / 7

Official Portal
Online account access

💳 AutoPay Benefit: Enrolling in AutoPay through the Baltimore Unty county portal often eliminates manual processing fees and late-fee risk — check your account settings after registering.

💳 How to Pay Your Baltimore Unty Water Bill

Option 1 — Pay Online (Fastest)
  1. Visit https://www.baltimorecountymd.gov/departments/publicworks/waterandsewer/ in your browser.
  2. Click Guest Pay for a one-time payment — no account registration required.
  3. Enter your account number and service address exactly as shown on your bill.
  4. Choose your payment method — credit card, debit card, or bank transfer.
  5. Confirm and submit. Save your confirmation number for your records.
Option 2 — Pay by Phone
  1. Call 410-887-2451 during business hours.
  2. Use the automated payment system — have your account number ready.
  3. Enter your card details and confirm the payment amount.
Option 3 — Pay In Person
Visit the office at Baltimore County DPW, 6401 York Rd, Baltimore, MD 21212 during business hours. Bring your bill or account number. Cash, check, and money order are typically accepted in person.

🔄 Start, Stop, or Transfer Service

Action
How
Timeline
Fee
Start Service
Online or phone 410-887-2451
Next business day
Deposit required
Stop Service
Call 410-887-2451
2 business days
Free
Transfer
Phone or in person
2–3 business days
Free

🚨 Report Water Issues

💧

Water Leak / Main Break

Call 410-887-2451 or 3-1-1 immediately. Available 24/7.

🚿

Sewer Backup

Call 410-887-2451. Have the nearest address or cross-street ready.

🔴

Low Pressure / Discolored Water

Call 410-887-2451 during business hours to log a service report.

💰 Billing & Fees

Charge
Details
Water Usage
Tiered rate — higher usage means higher per-gallon rate
Wastewater / Sewer
Based on water usage — often shown as a separate line item
Late Fee
Applied if not paid by the due date printed on your bill
Reconnection Fee
Charged after disconnection for non-payment
New Service Deposit
Refundable after 12 months of on-time payments

🔗 Official Links

❓ Frequently Asked Questions

Visit the official portal at https://www.baltimorecountymd.gov/departments/publicworks/waterandsewer/. Use Guest Pay for a one-time payment with just your account number — no registration needed. Payments typically post within 1 business day.

Call 410-887-2451 for billing and account questions. For after-hours emergencies, check your bill for the 24-hour emergency number or dial 3-1-1 if available in your city.

The office is located at Baltimore County DPW, 6401 York Rd, Baltimore, MD 21212. Visit during business hours for in-person service including payments, new accounts, and service transfers.

Call 410-887-2451 or visit https://www.baltimorecountymd.gov/departments/publicworks/waterandsewer/. Have your photo ID, account number, and service address ready. New service typically requires a refundable deposit.

For burst pipes or main breaks, call your utility's emergency line immediately. If your bill shows unexpected usage spikes, contact 410-887-2451 to request a leak investigation at no charge.

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