Water Bill Fort Worth Texas | Pay Online & Login

by
Fort Worth TX Water Bill & MyH2O Guide

Pay a Fort Worth Water Bill, Use MyH2O, or Fix a High Usage Problem

Fort Worth water customers should not use the EPA WaterSense link or the generic 1-800 number that appeared in the old version of this article. The correct official route is the City of Fort Worth Water Department and the MyH2O portal.

Use this guide to pay online, make a one-time payment, register for MyH2O, check hourly water use, report a water main break, start new service, mail a payment, request billing help, and prepare for a high water bill call.

Open MyH2O Portal Call 817-392-4477 High Bill Help Report Water Issue
Important correction: The previous Fort Worth article pointed users to EPA WaterSense, which is not the Fort Worth bill payment portal. Fort Worth residential online payments now go through MyH2O, and customer service is handled by Fort Worth Water at 817-392-4477.

Fort Worth Water Bill Quick Facts

Online payment MyH2O portal Pay bill, register, access billing history and usage tools.
Customer service 817-392-4477 Billing, account, new service and water emergency help.
Office location 100 Fort Worth Trail, 5th Floor Fort Worth, TX 76102.
Mail payment PO Box 961003 Fort Worth, TX 76101-0870. Do not mail cash.

Choose the Fort Worth Water Task You Need

Fort Worth Water customers often need more than a payment link. Many people are trying to register for MyH2O, find a one-time payment option, understand a high water bill, report a main break, or start service after moving.

I need to pay now Use MyH2O or one-time payment through the official payment options page. Payment steps
I need MyH2O registration help You need your account number, billing cycle and route number from your statement. Register guide
My bill is higher than normal Use MyH2O hourly usage, continuous-flow alerts and leak checks. High bill checklist
I need new water service New customers should call Fort Worth Water customer service. Start service
I see a water main break Water main breaks can be reported 24/7 through the water customer service number. Report issue
I want paperless billing MyH2O lets customers choose eBill, email and SMS text notifications. Paperless setup

How to Pay Your Fort Worth Water Bill Online

Residential online payments for Fort Worth Water go through the MyH2O portal. Customers can register for full account access or use the one-time payment option if they do not want to register.

  1. Open the official MyH2O portal.
    Use the official portal here: Fort Worth MyH2O portal.
  2. Choose login, registration or one-time payment.
    If you already have a MyH2O account, log in. If you only need to pay once, use the one-time payment option.
  3. Keep your water bill nearby.
    For registration, the City says you need your account number, billing cycle and route number from your billing statement.
  4. Verify the service address and balance.
    Confirm that the account, service address and payment amount match your current bill.
  5. Save confirmation.
    Keep the payment confirmation number, email receipt or screenshot until the payment appears in payment history.
Helpful note: Fort Worth’s FAQ says the online bill payment service is completely free for customers. Still review the payment screen before submitting so you know exactly what is being paid.

MyH2O Login, Registration and Usage Tracking Help

MyH2O is more than a payment page. Fort Worth says residential customers can view the previous day’s water use in hourly increments, set alerts, detect continuous water flow that may indicate a leak, pay bills and review billing history.

MyH2O feature
What it helps with
Practical use
Previous day usage
Hourly usage data, available the next day
Compare normal household use against sudden spikes.
Continuous flow detection
Possible leak warning
Check toilets, irrigation and hidden leaks before the next bill grows.
Alerts and notifications
Usage changes and bill reminders
Set alerts if you want early warning before a high bill.
Payment history
Past payments and billing records
Useful if you need proof after paying or disputing a notice.
Business portal
Commercial account management
Businesses can manage multiple accounts and set automatic payments.
No bill statement? If you do not have a billing statement and need registration details, the City says you may call 817-392-4477 or email MyWaterAccount@FortWorthTexas.gov to request a customer service callback.

Fort Worth Water Payment Options

The best payment method depends on whether your bill is routine, urgent, mailed, or connected to a service problem. Use official channels and keep proof.

Payment option
Official detail
Best practical use
Online MyH2O
MyH2O portal
Fastest normal payment, usage tracking and payment history.
One-time payment
Available through the official payment options system
Pay without creating a registered MyH2O account.
Customer service
817-392-4477
Account, billing, service and emergency questions.
Mail payment
City of Fort Worth Water Department, PO Box 961003, Fort Worth, TX 76101-0870
Non-urgent check or money order payment. Do not mail cash.
In-person help
100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102
Account help, billing documents, in-person customer service and complex issues.
Mailing caution: Fort Worth says not to mail cash and not to staple or tape your payment to the bill stub. Use the bill stub and make checks or money orders payable to Fort Worth Water Department.

High Fort Worth Water Bill? Use MyH2O Before You Call

Fort Worth’s MyH2O system is especially useful for high bill questions because it can show previous day water use in hourly increments and help detect continuous flow. This gives you more detail than simply saying, “My bill is too high.”

Check hourly usage Look for overnight usage when no one was using water. That often points to a leak.
Look for continuous flow Continuous flow can indicate a toilet leak, irrigation leak or hidden plumbing issue.
Compare days Review weekday vs. weekend use, irrigation days and guest/holiday periods.
Check toilets first A running toilet can waste a large amount of water without obvious noise.
Inspect irrigation Sprinkler heads, valves and schedules can create repeated high usage patterns.
Save leak proof If you repair a leak, keep photos, plumber invoices and repair receipts.

Have this ready before calling customer service

  • Account number, billing cycle and route number if available.
  • Current bill and previous bill.
  • Dates and times where MyH2O shows unusual usage.
  • Photos or receipts from leak repairs.
  • Notes about irrigation schedule, guests, pool filling, new appliances or tenant changes.
  • Payment confirmation if a late or high bill notice arrived after you paid.

Report Water Main Breaks, Water Waste and Meter Issues

A water main break, possible sewer issue, illegal connection, meter problem or water waste report should not wait for a normal billing email response. The City says water main breaks can be reported 24 hours a day, seven days a week, including holidays.

Use the water call center for urgent water issues: 817-392-4477. For general 311 Fort Worth Contact Center help, call 817-392-1234.
  1. Identify the problem.
    Main break, running water in street, meter issue, water waste, sewer backup, or illegal connection.
  2. Call the correct number.
    For water issues, use the Water Call Center at 817-392-4477. For general city contact, use 817-392-1234.
  3. Give a specific location.
    Provide street address, cross street, landmark or meter location.
  4. Take photos if safe.
    Do not enter flooded roads, open holes, active construction areas or unsafe locations.
  5. Ask for a case or reference number.
    Save the report details in case the problem continues.

Start New Fort Worth Water Service

If you are a new Fort Worth Water customer, the official FAQ says to call customer service at 817-392-4477 to establish a new account. Current customers who only need online access can create a MyH2O account through the portal.

Situation
Best action
Prepare before calling
New Fort Worth customer
Call 817-392-4477
Service address, move-in date, applicant name, contact details and identification information.
Current customer creating online access
Register through MyH2O
Account number, billing cycle and route number from your statement.
Adding another existing account
Use MyH2O account profile tools
Details for the additional existing account.
Business or commercial account
Use the commercial MyH2O portal or call customer service
Business name, service address, account portfolio details and billing contact.
Move-in tip: Do not wait until the morning you need water. Call ahead so the account can be reviewed and any required details can be completed before your move-in date.

Paperless Billing, eBill, Email and SMS Notifications

Fort Worth’s FAQ says customers can choose paperless billing from the Account Information page for the water account. The paperless option uses a green leaf labeled “ebill,” and customers can choose email and/or SMS text notifications for new bills.

  1. Log in to MyH2O.
    Open the MyH2O portal.
  2. Go to Account Information.
    Find the settings for your water account.
  3. Turn on paperless.
    Look for the green leaf labeled “ebill” and toggle paperless to Yes.
  4. Choose notifications.
    Add email or SMS text notification details as preferred.
  5. Confirm your next bill arrives correctly.
    Watch the first paperless cycle to make sure alerts are working.

Bill Assistance, High Water Use Adjustments and Water Quality Resources

Fort Worth Water’s official site includes more than payment links. Customers can review bill assistance, high water use bill adjustments, water quality reports, lead in drinking water information, water supply information and conservation tools.

Bill Assistance Program Designed for customers having difficulty paying water and wastewater bills. Assistance info
High water use adjustments Review the City’s requirements for possible utility bill adjustments. Adjustment info
Water Quality Reports Annual reports explain water sources, treatment and quality information. Quality reports
Lead in Drinking Water Use Fort Worth’s official lead information if you are concerned about plumbing or service lines. Lead info
Save Fort Worth Water Water conservation advice can help reduce future usage. Conservation
Water Supply Learn about Fort Worth water sources and supply planning. Water supply

Official Fort Worth Water Links

Use these official City resources for bill pay, usage tracking, service help, water reporting and customer support.

MyH2O Portal

Official portal for payment, registration, one-time payment, billing history and usage tools.

Open MyH2O
Payment Options

Official City page explaining residential and business payment options.

Open payment options
Fort Worth Water Department

Main City Water page with MyH2O, outages, conservation, reports and customer care links.

Open Water Department
MyH2O Program

Official explanation of usage alerts, hourly data, mobile app and commercial portal features.

Open MyH2O program
Water Customer Service

Office location, phone number and customer service location details.

Open customer service
Water Bill FAQ

Official answers for mail payment, online payment cost, new service and paperless billing.

Open bill FAQ

Map to Fort Worth Water Customer Service

Fort Worth Water Customer Service is listed at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. Bring your bill, account number, ID and any proof related to your issue if visiting in person.

Fort Worth Water Bill FAQs

How do I pay my Fort Worth water bill online?

Use the official City of Fort Worth MyH2O portal. You can register, log in, or use the one-time payment option if you do not want to register.

What is the official Fort Worth Water phone number?

Fort Worth Water customer service is listed at 817-392-4477. Use this number for billing, account help, service questions and water emergencies.

Where is Fort Worth Water Customer Service located?

The office is listed at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102.

Can I make a one-time Fort Worth water bill payment?

Yes. Fort Worth’s official payment options page says the one-time payment option is still available for customers who do not want to register their account.

What do I need to register for MyH2O?

You need your account number, billing cycle and route number from your billing statement. If you do not have a statement, call 817-392-4477 or email MyWaterAccount@FortWorthTexas.gov to request a callback.

Does Fort Worth charge for online water bill payment?

The Fort Worth Water Bill and Payment FAQ says the online bill payment service is completely free for customers.

How do I mail my Fort Worth water bill payment?

Mail the bill stub and payment to City of Fort Worth Water Department, PO Box 961003, Fort Worth, TX 76101-0870. Make checks or money orders payable to Fort Worth Water Department and do not mail cash.

How do I start new Fort Worth water service?

The official FAQ says new customers should call Fort Worth Water customer service at 817-392-4477 to establish a new account.

How do I report a Fort Worth water main break?

Call Fort Worth Water at 817-392-4477. The City says water main breaks can be reported 24 hours a day, seven days a week, including holidays.

Can MyH2O help with a high water bill?

Yes. MyH2O can show previous day water use in hourly increments, send usage alerts and detect continuous flow that may indicate a leak.

Where can I find Fort Worth water quality reports?

Use the official Fort Worth Water Department page and Water Quality Reports section for annual drinking water quality information.

Is WaterBillGuide.us the official Fort Worth Water website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, restore service, approve assistance or represent the City of Fort Worth.

Best Next Step for Fort Worth Water Customers

If your bill is normal, use MyH2O or one-time payment and save your receipt. If your bill is high, check MyH2O hourly usage before calling. If there is a water main break, sewer issue or urgent water problem, call Fort Worth Water at 817-392-4477 instead of using email.

Pay / Login Call Water Payment Options Official Water Page

Editorial Review and Disclaimer

This replacement article was rewritten because the previous Fort Worth water bill post used an incorrect EPA WaterSense payment link and generic phone information. This version focuses on the official City of Fort Worth Water Department, MyH2O portal and customer service resources.

WaterBillGuide.us is not the City of Fort Worth and does not process water payments, access accounts, restore service, approve bill adjustments or make billing decisions. For account-specific help, contact Fort Worth Water directly.

Official resources checked include the City of Fort Worth Water Department page, Payment Options page, MyH2O Program page, Water Customer Service page, Customer Care page and Water Bill & Payment FAQ.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

Leave a Comment