Hillsborough County Water Bill Pay | Pay Online & Contact

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Hillsborough County FL Water Bill Guide

Pay a Hillsborough County Water Bill, Set Up Autopay, or Fix a High Bill the Right Way

Hillsborough County water and wastewater customers can pay online, pay by phone, set up recurring autopay, visit the Brandon customer service center, request a leak adjustment, start or stop service, and ask about assistance if a bill becomes hard to manage.

This guide focuses on the official Hillsborough County Water Resources process, not City of Tampa, Hillsborough County NC, or third-party bill-payment sites. Use the links and phone numbers below to avoid paying through the wrong provider.

Pay / View Bill Call Water Resources Leak Adjustment Payment Help
Need payment help? Hillsborough County says customers needing utility bill payment assistance should contact the Credit Management Team at 813-307-1000, extension 43800.
Starting service soon? If you need new service within the next one to two business days, the County says not to use the online form. Call 813-307-1000.

Hillsborough County Water Bill Quick Facts

Customer service 813-307-1000 Monday to Friday, 8 AM to 5 PM.
Online payment 24/7 View your bill, pay online, use ACH, card or recurring autopay.
Phone payment 24/7 Call 813-307-1000 for automated payment options.
Assistance line Ext. 43800 Credit Management Team for payment assistance questions.

Choose the Hillsborough County Water Task You Need

A water bill search can mean many things. Choose the correct route before you pay, submit a form, or call customer service.

I need to pay online Use the official Pay or View My Water Bill page and login with your account number. Payment steps
I want autopay Set up recurring autopay through the County’s online account access. Autopay help
I need start/stop service Use the official service request form unless service is needed within 1–2 business days. Service steps
My bill is too high Check for leaks, report a water bill concern or request a leak adjustment after repair. High bill checklist
I repaired a leak Request a leak adjustment with proof after the leak has been fixed. Leak adjustment
I need payment assistance Contact Credit Management and check the hardship/affordability discount. Assistance info

How to Pay Your Hillsborough County Water Bill Online

Hillsborough County’s official payment page lets customers view and pay water/wastewater bills online. The County says your login ID is your account number, and online payments are available 24/7.

  1. Open the official County payment page.
    Start here: Hillsborough County Pay or View My Water Bill.
  2. Log in with your account number.
    Hillsborough County says the login ID is your account number. Create or use your secured online access profile to view the account.
  3. Choose your payment method.
    The County lists credit/debit card payments and ACH one-time withdrawal for online payment.
  4. Review the bill before paying.
    Confirm the account number, service address, water/wastewater charges, due date and payment amount.
  5. Save the confirmation.
    Keep your receipt, confirmation number or screenshot until the payment appears on the account.
Practical tip: If you are paying because of a past-due notice, save payment proof and call customer service if you need confirmation that the account is protected from further action.

Hillsborough County Water Bill Payment Options

Use the method that matches your urgency. Online and phone options are available all day. In-person service is useful when you need account help, new service support, bill inquiries or drive-thru payment.

Payment need
Official option
Best practical use
Pay online
Pay or View My Water Bill
Best for normal payments, bill viewing, ACH, card payment and account access.
Portal login
Hillsborough County Water Bill Portal
Use to view account information, make a card or ACH withdrawal payment and manage bill notifications.
Pay by phone
813-307-1000
Available 24/7 for card and ACH one-time withdrawal payment.
Recurring autopay
Online account access
Good for customers who want automatic recurring payment and fewer missed due dates.
In-person / drive-thru
Water Resources Customer Service Center, Brandon
Useful for bill inquiries, account information, service requests and payment support.
Account help
813-307-1000, Monday-Friday, 8 AM-5 PM
Use for billing questions, service questions, payment assistance and account concerns.

Set Up Recurring Autopay for Hillsborough County Water Bills

Hillsborough County’s official payment page says customers can sign up for recurring autopay services. This is helpful if you want fewer missed due dates, but you should still review each bill for unusual usage.

  1. Log in to your online water account.
    Use the official payment page and your account number as the login ID.
  2. Review the current bill first.
    Make sure there is no unexplained high usage, past-due balance or wrong service address.
  3. Choose the recurring autopay option.
    Follow the portal instructions to set up recurring payment.
  4. Check the payment method carefully.
    Confirm bank/card details, withdrawal timing and email notification settings.
  5. Keep monitoring water use.
    Autopay prevents missed bills, but it can also hide a leak if you stop checking monthly amounts.
Autopay warning: Review bills even when autopay is active. A running toilet, irrigation leak or underground leak can create a large bill before you notice.

Start, Stop or Move Hillsborough County Water Service

Hillsborough County has an official request page for starting new service, stopping service or moving an account to a new address. Timing matters if service is needed quickly.

  1. Open the official service request page.
    Use Request to Start, Stop, or Move Water Service.
  2. Do not use the form for urgent new service.
    The County says if you need new service within the next one to two business days, call 813-307-1000 instead.
  3. Gather account and property details.
    Keep service address, move date, account number if existing, contact information and billing details ready.
  4. Submit the correct request.
    Choose start, stop or move service based on your situation.
  5. Save confirmation.
    Keep the submission confirmation or notes from the call until service is active, stopped or transferred.
Move-out tip: Do not assume service stops automatically when you sell, move or rent out a property. Submit the stop/move request and keep proof.

High Hillsborough County Water Bill Checklist

If your water bill is unusually high, do not start with a dispute only. First check whether the bill reflects real usage, a plumbing leak, irrigation, a running toilet, an old balance or a payment-posting issue.

Check for toilet leaks A toilet can run quietly and create a large water/wastewater bill.
Check irrigation Sprinkler valves, broken heads, timers and outdoor watering can drive usage fast.
Look for hidden leaks Check soft ground, water heater area, under sinks, slab areas and meter movement.
Compare usage history Compare the current bill with your usual monthly pattern before assuming an error.
Check payment history Make sure a prior payment posted to the correct account and did not return.
Use County concern tools Report unusually high or low bills through the official Water Bill Concern page.

Have this ready before calling 813-307-1000

  • Water account number and service address.
  • Current bill and previous bill.
  • Payment confirmation if you recently paid.
  • Dates when high usage started or the leak was discovered.
  • Proof of leak repair if you fixed a leak.
  • Photos, plumber invoice, parts receipt or repair statement.
  • Notes about irrigation, guests, tenants, pool filling, outdoor cleaning or appliance changes.
Official concern page: Use Report a Water Bill Concern if your water bill is unusually high or low.

Hillsborough County Leak Adjustment: What to Do After Repair

Hillsborough County says leaks must be repaired before an adjustment will be considered and proof of repair is required. That means you should fix the leak, document the repair and then request review.

  1. Find the leak source.
    Common causes include toilets, irrigation lines, broken pipes, water heaters, hose bibs, slab leaks and outdoor lines.
  2. Repair the leak first.
    Do not submit a request before the leak is fixed.
  3. Save proof of repair.
    Keep plumber invoices, repair receipts, parts receipts, photos and repair dates.
  4. Open the official leak adjustment page.
    Use Request a Leak Adjustment.
  5. Submit accurate information.
    Explain what leaked, when it was discovered, when it was repaired and what proof you are providing.
Important: A leak adjustment request is a review, not an automatic full bill removal. Keep paying attention to your account while the request is reviewed.

Payment Assistance and Hardship/Affordability Discount

If you cannot pay the bill, contact the County early. Hillsborough County says customers needing payment assistance on a utility bill should contact the Credit Management Team at 813-307-1000, extension 43800. The County also lists a Water and Wastewater Hardship/Affordability Assistance Discount that can reduce eligible monthly base facility charges.

  1. Check your current balance.
    Log in or review your latest bill so you know the exact amount due.
  2. Call before the account becomes urgent.
    Contact 813-307-1000 and ask for the Credit Management Team, extension 43800.
  3. Ask what options apply to your account.
    Ask about payment assistance, payment plan options and whether your account qualifies for any discount program.
  4. Review the hardship discount page.
    Open Water and Wastewater Hardship/Affordability Assistance Discount.
  5. Keep documents ready.
    Have your bill, account number, household information, proof of eligibility if requested and contact details.
Best practical move: Do not wait until the bill is past due. Assistance and payment options are easier to discuss before the account reaches a more serious status.

Hillsborough County Water Resources Customer Service Center in Brandon

Hillsborough County lists the Water Resources Customer Service Center in Brandon, also known as the Brandon Support Operations Complex, for in-person services such as bill payments, account updates, water bill inquiries and start/stop/transfer service help.

Service need
What the Brandon center can help with
What to bring
Pay bill in person
In-person or drive-thru bill payment support.
Current bill, account number, payment method and ID if account verification is needed.
Bill inquiry
Questions about water/wastewater charges or account information.
Current and previous bills, account number and service address.
Start / stop / transfer
Water and/or wastewater service changes.
Move date, service address, account details and contact information.
High bill concern
General bill inquiry and next-step guidance.
Usage notes, leak repair proof, payment history and recent bills.

Rates, Fees, Reclaimed Water and Water-Saving Resources

If your bill changed, check official rate and fee resources before assuming a billing error. Hillsborough County’s Water Rates & Fees page includes water/wastewater rates, hardship/affordability discount information, reclaimed water notices and related service links.

Rates and fees Use the County rate page to understand water and wastewater charges.
Reclaimed water Check County reclaimed water notices and related customer information where applicable.
Water savings Use leak tips, efficient fixtures and irrigation checks to reduce unnecessary usage.
Official rate resource: Open Hillsborough County Water Rates & Fees for current county rate and fee information.

Official Hillsborough County Water Bill Links and Contacts

Use these official County resources for payment, account access, start/stop service, leak adjustments, bill concerns, assistance and in-person customer service.

Pay or View My Water Bill

Official County page for online payment, phone payment, autopay and account login details.

Open payment page
Water Bill Portal

View account information, make card or ACH payments and manage bill notifications.

Open portal
Water Customer Resources

Customer service, payment assistance, deployment/seasonal disconnect and account support resources.

Open customer resources
Start, Stop or Move Service

Official request page for starting, stopping or moving a water service account.

Open service request
Request a Leak Adjustment

Official leak adjustment page. Leak must be repaired and proof of repair is required.

Open leak adjustment
Report a Water Bill Concern

Official form for unusually high or low water bill concerns.

Report bill concern
Hardship / Affordability Discount

Assistance discount for eligible account holders to reduce monthly water and/or wastewater base facility charges.

Open discount page
Water Resources Customer Service Center

Brandon service center for bill payments, inquiries, account updates and service support.

Open location page

Map: Hillsborough County Water Resources Customer Service Center

The Water Resources Customer Service Center in Brandon supports in-person and drive-thru water bill payment and account services. Confirm location details and hours on the official County location page before visiting.

Hillsborough County Water Bill Pay FAQs

How do I pay my Hillsborough County water bill online?

Use the official Hillsborough County Pay or View My Water Bill page. Your login ID is your account number, and the online payment service is available 24/7.

What is the Hillsborough County water bill phone number?

Call Water Resources customer service at 813-307-1000. Customer service hours are Monday through Friday, 8 AM to 5 PM.

Can I pay my Hillsborough County water bill by phone?

Yes. Call 813-307-1000. Hillsborough County lists phone payment as available 24/7 with credit/debit card or ACH one-time withdrawal.

Can I set up autopay for Hillsborough County water bills?

Yes. The official payment page says customers can sign up for recurring autopay services through online account access.

Where can I pay a Hillsborough County water bill in person?

The Water Resources Customer Service Center in Brandon offers in-person and drive-thru bill payment services, along with account updates and bill inquiries.

How do I start, stop or move Hillsborough County water service?

Use the official Request to Start, Stop, or Move Water Service page. If new service is needed within the next one to two business days, call 813-307-1000 instead of using the form.

What should I do if my Hillsborough County water bill is too high?

Check for leaks, review usage, compare recent bills and payment history, then use the official Report a Water Bill Concern page or request a leak adjustment if a repaired leak caused the high usage.

Can I request a leak adjustment?

Yes, if eligible. Hillsborough County says the leak must be repaired before an adjustment will be considered and proof of repair is required.

Who do I call for Hillsborough County water bill assistance?

Call 813-307-1000 and ask for the Credit Management Team at extension 43800. Also review the Water and Wastewater Hardship/Affordability Assistance Discount page.

Is Hillsborough County water billing the same as City of Tampa water billing?

No. Hillsborough County Water Resources and City of Tampa Utilities are different providers. Check the utility name on your bill before paying.

Is WaterBillGuide.us the official Hillsborough County water bill website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, approve leak adjustments, provide assistance or represent Hillsborough County.

Best Next Step for Hillsborough County Water Customers

If your bill is normal, use the official County payment page or call 813-307-1000 for 24/7 phone payment. If your bill is high, check for leaks before requesting an adjustment. If you need help paying, contact the Credit Management Team early. If you need new service within one or two business days, call instead of using the online start-service form.

Pay / View Bill Call 813-307-1000 Leak Adjustment Assistance Discount

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for Hillsborough County, Florida Water Resources customers using official County payment, customer service, start/stop/move service, leak adjustment, bill concern, hardship discount and Brandon customer service center resources.

WaterBillGuide.us is not Hillsborough County Government or Water Resources. We do not process payments, access accounts, approve leak adjustments, provide hardship discounts, change service or make billing decisions. For account-specific help, use the official County resources listed above.

Official resources checked include Hillsborough County Pay or View My Water Bill, Water Customer Resources, Request to Start/Stop/Move Water Service, Request a Leak Adjustment, Report a Water Bill Concern, Water Rates & Fees, Hardship/Affordability Assistance Discount and Water Resources Customer Service Center pages.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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