Florence sc Water Department – Pay Bill, Contact & Services Guide

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Florence SC Water & Sewer Customer Guide

Pay a Florence SC Water Bill, Start Service, or Report a Leak Using the Correct City Resources

This guide is for City of Florence, South Carolina water and sewer utility customers. It replaces the incorrect New York City water details previously shown on this page and points readers to the correct Florence Utility Finance, online bill portal, phone payment, dropboxes, bank draft, new service, leak reporting, and CARE program resources.

Use it when you need to pay a bill, set up service, report a water line break, understand late-payment risk, request a leak or pool-fill adjustment, or confirm where to call before your account becomes urgent.

Pay Water Bill Call Utility Finance Report Emergency Start Service
Important correction: The old article used NYC DEP payment links and phone numbers. Florence, SC customers should use the City of Florence Utility Finance and Water/Sewer resources listed in this guide.

Florence SC Utility Finance Quick Facts

Utility Finance 843-665-3155 Billing, account setup, payment, and general utility questions.
Office Address 324 W. Evans Street Florence, SC 29501.
Office Hours Mon–Fri, 8:30 AM–5:00 PM Utility Finance business hours listed by the City.
Water/Sewer Emergency 843-665-3236 Water line breaks, sewer backups, after-hours emergency routing.

Choose the Florence Water Help You Need

Florence utility searches can mean many different things. Some users need the bill payment portal, some need a dropbox or bank draft, and others need a leak report, new account, or shutoff-help program.

I need to pay now Use the City utility bill portal, phone payment, bank bill pay, dropbox, mail, or Utility Finance. Payment steps
I need a new account Florence requires documents and an initial service charge for new water/sewer service. New service checklist
I have a water leak Call Public Works during normal hours or use the after-hours reporting process. Leak reporting
I cannot afford the bill Review CARE program information and call Utility Finance before the account becomes urgent. CARE program
My bill is too high Check usage, leaks, pool fill, and adjustment request options before calling. High bill checklist
I need bank draft Florence allows checking-account draft after the required form and voided check are returned. Bank draft setup

How to Pay Your Florence SC Water or Sewer Bill

City of Florence utility customers have several payment options. If your payment is routine, the online portal or phone payment may be fastest. If your account is past due or close to interruption, call Utility Finance first so you know which method will post safely.

  1. Open the official Florence utility bill portal.
    Use this link: City of Florence online utility bill portal.
  2. Keep your bill details ready.
    Have your account number, service address, bill amount, due date, and any notice or prior balance ready before paying.
  3. Choose the right payment method.
    The City lists online payment, bank draft, phone payment at 843-665-3155 Option 1, bank bill pay, dropboxes, mail, and in-person payment.
  4. Do not use unsupported wallet payments.
    The City says it is unable to accept Cash App, Chime, or Apple Pay payments.
  5. Save proof until posted.
    Keep the confirmation number, receipt, bank record, or screenshot until your account reflects payment.
Past-due tip: If service may be interrupted, do not mail a check or use a slow bank bill-pay method without confirming posting time. Call Utility Finance first.

Florence SC Water Bill Payment Options Compared

The best payment method depends on how urgent your bill is and whether you need account help. Use this table before choosing a payment path.

Payment method
Official detail
Best practical use
Online portal
ubill.cityofflorence.com
Routine payments, online access, statement history, recurring credit card payment, and text-to-pay features.
Phone payment
843-665-3155 Option 1
Customers who prefer phone payment or need help during the payment process.
Bank draft
Complete the City bank draft application and provide a voided check.
Avoiding monthly trips and reducing late-fee risk.
Dropboxes
Two dropboxes in the City Center rear parking lot at 324 W. Evans Street.
Non-urgent payments when the account is not at immediate interruption risk.
Mail
Use the detachable payment stub and official mailing instructions from the City or your statement.
Non-urgent payments with enough mailing time before the due date.
In person
Utility Finance at 324 W. Evans Street.
Account setup, payment questions, past-due concerns, and document-based service requests.

Start New Florence Water or Sewer Service

The City’s Water and Sewer Services page explains what is needed to set up service. This is not just a payment action; you may need identity documents, proof of lease or purchase, and a service charge depending on whether the address is inside or outside city limits.

Same-day connection note: The City states that for same-day connection of service, the account must be set up with the office before 11:00 AM.
  1. Open the official new service application.
    Use the City’s online form: Application for New Utility Service.
  2. Prepare proof of lease or purchase.
    The City lists a copy of the lease or purchase agreement as part of service setup.
  3. Prepare identification.
    The City lists picture ID and Social Security Card. Businesses may use a Federal ID number.
  4. Prepare the service charge.
    The City lists an initial service charge of $50 inside city limits and $100 outside city limits.
  5. Call if your situation is unusual.
    For business accounts, temporary service, tap applications, rental situations, or same-day needs, call 843-665-3155.

Report a Florence SC Water Leak or Sewer Emergency

Florence separates billing questions from field problems. If you see a water line break, sewer backup, visible leak, or pressure issue, use the Public Works / Utilities emergency process instead of only calling billing.

Water and sewer emergency contact: During normal operating hours, call 843-665-3236. The City also lists 843-665-3155 Option 4 for water/sewer emergencies between 8:30 AM and 5:00 PM. After hours, weekends, and holidays, call 843-665-3236.
Leak before the meter The City normally repairs leaks in the distribution system up to the point of delivery, which is the water meter.
Leak beyond the meter The City says leaks beyond the water meter are private plumbing and customer responsibility.
After repair You may notice trapped air or temporary discoloration. Open faucets to clear air and discolored water.

Before you call, gather this

  • Exact service address or nearest cross street.
  • Whether water is flowing in the street, yard, meter box, or inside the property.
  • Whether neighbors also have low pressure or no water.
  • Photos or video if it is safe to capture them.
  • Whether the leak appears before or after the water meter.

Set Up Bank Draft to Avoid Monthly Payment Stress

Florence allows water and sewer utility bills to be drafted from a checking account. This can help avoid late fees, missed payments, and monthly trips to the office.

  1. Open the official bank draft application.
    Use the City form: City of Florence Utilities Bank Draft Application.
  2. Complete the form carefully.
    Use the account holder information that matches your utility account and checking account.
  3. Attach or return the required bank proof.
    The City says the bank draft form must be returned with a voided check.
  4. Submit before the 20th if you want next-month draft.
    The City states that if the bank draft form is returned by the 20th of the month, payment will be drafted the following month.
  5. Keep paying until you confirm draft is active.
    Do not assume draft starts immediately. Check your next bill or confirm with Utility Finance.

Florence CARE Program and Water Shut-Off Help

Florence’s CARE program is designed to help prevent water shut-offs for customers who are unable to pay. The City program rounds up participating water and sewer bills to the nearest whole dollar and directs funds into a separate account for assistance.

Practical help step: If you are behind, contact Utility Finance before your bill reaches cut-off status. Do not wait until the last day to ask what options exist.
CARE-related need
What to do
Useful detail
Learn about the program
Open the official CARE Program page
Use City guidelines, press release, ordinance, and program forms for current details.
Submit CARE-related forms
Use the online form, PDF, dropboxes, mail, or email instructions listed by the City.
The CARE page lists email as utilitybilling@cityofflorence.com.
Ask about a past-due bill
Call 843-665-3155 before service is at risk.
Acting early gives more time to understand options.

High Florence SC Water Bill Checklist

A high water or sewer bill may come from a running toilet, underground leak, irrigation, pool filling, a billing period issue, or a private-side plumbing problem after the meter. Florence also has official forms for leak or pool fill adjustments, which are useful when you have documentation.

Toilet test Add dye to the tank. If color appears in the bowl without flushing, the toilet may be leaking.
Meter-to-house line A leak beyond the water meter is usually private plumbing responsibility.
Pool fill If the bill changed because of pool filling, review the City’s leak or pool fill adjustment request form.
Irrigation Check sprinkler timers, stuck valves, broken heads, and hose bibs.
Water heater Look for relief valve discharge, damp floors, or slow leaks around plumbing.
Usage change Guests, new tenants, washing, lawn work, or pressure washing can change the bill.

Before asking for adjustment or review

  • Save current bill and previous bill.
  • Note the service address and account number.
  • Document the date you found the issue.
  • Keep plumber invoices, repair receipts, photos, or parts receipts.
  • Use the official Request for Leak or Pool Fill Adjustments form where appropriate.

Florence SC Water and Sewer Rates, Fees, and Late Payment Details

The City Water and Sewer Services page publishes customer monthly fees and charges, including base monthly bill and volume charges. The new/temporary service document also gives important payment timing and delinquency language.

Topic
Official detail
Practical meaning
Due date
The service application language says payment is due by the 15th of each month or the next business day thereafter.
Do not wait until the end of the month if your bill says City of Florence.
Late fee
The application language references a $6 late fee after the due date.
Pay early or use bank draft if you regularly miss the due date.
Delinquent account payment type
The application says checks will not be accepted on delinquent accounts; cash, money order, credit, or debit card payments are accepted.
Call before paying if the account is already past due or near interruption.
Inside/outside service charge
The City lists initial service charge as $50 inside city limits and $100 outside city limits.
Budget this when starting new service.
Rates
The City publishes water/sewer fees and volume charges on its Water and Sewer Services page.
Check the current official schedule before disputing a charge.

Map to Florence Utility Finance

Florence Utility Finance is located at 324 West Evans Street, Florence, SC 29501. The City says water and sewer payments, account setup, new tap applications, and related questions are handled at this location.

Florence SC Water Department FAQs

How do I pay my Florence SC water bill online?

Use the official City of Florence utility bill portal at ubill.cityofflorence.com. You can also use the City water bill payment page for payment method guidance.

What is the Florence SC water bill phone number?

Call 843-665-3155. For phone payment, the City lists Option 1. For billing/account setup questions, the City lists Option 2.

Where is Florence Utility Finance located?

Utility Finance is located at 324 West Evans Street, Florence, SC 29501.

What are Florence Utility Finance office hours?

The City lists Utility Finance business hours as Monday through Friday, 8:30 AM to 5:00 PM.

How do I report a Florence SC water leak?

During normal operating hours, call Public Works at 843-665-3236. After hours and holiday calls are forwarded through the City’s after-hours process.

Who repairs a water leak in Florence SC?

The City says it normally repairs leaks in the distribution system up to the point of delivery, which is the water meter. Leaks beyond the water meter are considered private plumbing and are the customer’s responsibility.

Can I pay my Florence SC water bill through Cash App, Chime, or Apple Pay?

No. The City water bill payment page says the City of Florence is unable to accept Cash App, Chime, or Apple Pay payments.

How do I start new water or sewer service in Florence SC?

Use the official Application for New Utility Service and prepare the documents listed by the City, including lease or purchase agreement, picture ID, and required identification/tax information. The City also lists an initial service charge.

What is the CARE program on Florence water bills?

CARE stands for Coins that Add Relief and Enable. It is a City program that rounds participating utility bills up to the nearest whole dollar to help prevent water shut-offs for those unable to pay.

What should I do if my Florence SC water bill is too high?

Check toilets, irrigation, meter-to-house plumbing, pool filling, recent usage changes, and leaks beyond the meter. If you repaired a leak or filled a pool, review the official Request for Leak or Pool Fill Adjustments form.

Is WaterBillGuide.us the official Florence SC Water Department?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, restore service, approve CARE assistance, or represent the City of Florence.

Best Next Step for Florence SC Water Customers

If your bill is normal, use the official Florence utility bill portal and save your receipt. If your account is past due, you need new service, or you have a water/sewer emergency, call the correct City number first so you do not use the wrong payment or reporting process.

Pay Online Call Utility Finance Report Leak/Emergency Official Services Page

Editorial Review and Disclaimer

This replacement article was rewritten because the existing Florence SC water article contained incorrect New York City water department information. This version focuses on official City of Florence, South Carolina Utility Finance, Water and Sewer Services, payment, leak, CARE program, and service setup resources.

WaterBillGuide.us is not the City of Florence. We do not process water bill payments, access utility accounts, restore service, approve CARE assistance, or make billing decisions. For account-specific help, contact the City of Florence directly.

Official resources checked include the City of Florence Water Bill page, Water and Sewer Services page, Water Leak page, CARE Program page, and official utility forms.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.