Fulton County Water Department – Pay Bill, Contact & Services Guide

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Fulton County GA Water & Sewer Billing Guide

Pay a Fulton County Water Bill, Start Service, or Handle a Leak Adjustment the Right Way

Fulton County water billing is easy to confuse because not every Fulton County address is served by Fulton County Water and Sewer Billing. The County manages accounts mainly for North Fulton areas north of the Chattahoochee River, while City of Atlanta residents use Atlanta’s watershed system.

This guide gives you the correct official billing phone number, online payment link, account setup steps, kiosk and mail options, emergency repair contacts, and leak adjustment instructions so you do not pay through the wrong page or call the wrong department.

Pay Water Bill Call Billing Check Service Area Emergency Contacts
Important correction: Fulton County’s official Water and Sewer Billing customer service number is 404-612-6830. Do not rely on older copied water department posts that list unrelated or incorrect numbers.

Fulton County Water Billing Quick Facts

Billing phone 404-612-6830 Water and Sewer Billing customer service and phone payment.
Phone payment Option 2 Call 404-612-6830 and select option 2 to pay by phone.
Online sign-up 8 + 8 digits Use your eight digit customer number and eight digit account number, including leading zeroes.
In-person office 141 Pryor St., Suite 7001 Atlanta, GA 30303. Monday to Friday, 8:30 AM to 5 PM.

First Check: Are You a Fulton County Water Billing Customer?

This is the most important step for Fulton County. The County says its Water and Sewer Billing and Collections Division manages water and sewer accounts for residents in North Fulton County, north of the Chattahoochee River. It also says Fulton County does not directly provide water or sewer service to City of Atlanta residents.

Likely Fulton County billing North Fulton service area, including Alpharetta and some unincorporated areas listed by the County. Pay Fulton bill
City of Atlanta address Fulton County says it does not directly provide water/sewer service to Atlanta residents. Atlanta Watershed
South Fulton drinking water The County emergency page says drinking water in South Fulton is provided by the City of Atlanta. Check contacts
Before paying: Match the utility name printed on your bill. If your bill says City of Atlanta, Johns Creek, Roswell, Sandy Springs, or another provider, do not use Fulton County Water and Sewer Billing until you confirm the account belongs there.

Choose What You Need to Do Today

Fulton County water searches usually fall into a few real tasks. Choose the right route first so you do not waste time with the wrong form, phone number, or payment method.

I need to pay online Use the official Fulton County payment page and online billing portal. Online steps
I need phone payment Call 404-612-6830 and select option 2 for automated payment. Payment options
I need new service Submit the correct application and documents by owner, tenant, management company, or realtor. Start service
I had a leak Repair the leak first, then submit the adjustment form with proof. Leak adjustment
I have an emergency Emergency phone numbers depend on North Fulton, South Fulton, water, sewer, and City of Atlanta service. Emergency numbers
I want to pay in person Use the Atlanta office or Alpharetta kiosk depending on your payment method. Locations

How to Pay Your Fulton County Water and Sewer Bill Online

Fulton County accepts secure online water and sewer payments using Visa, MasterCard or Discover credit card, Visa or MasterCard debit card, or e-check. The online system requires exact account details, including leading zeroes.

  1. Open Fulton County’s official payment page.
    Start here: Fulton County Pay Your Water Bill.
  2. Use the official payment portal link.
    The County payment page links to waterbilling.fultoncountyga.gov for online billing access.
  3. Enter the correct numbers.
    Fulton County says sign-up requires your eight digit customer number and eight digit account number, including leading zeroes.
  4. Review the account before paying.
    Confirm the service address, customer number, account number, balance, due date, and payment amount.
  5. Save proof.
    Keep your receipt, confirmation email, or screenshot until the payment appears on your account.
Practical tip: If the portal rejects your account number, do not remove leading zeroes. Fulton County specifically says the eight digit numbers include leading zeroes.

Fulton County Water Bill Payment Options

Fulton County offers online, phone, kiosk, direct bank draft, mail, and in-person payment options. Pick the method based on urgency, proof needed, and whether you need staff help.

Payment method
Official detail
Best practical use
Online
waterbilling.fultoncountyga.gov
Best for normal payments when you have your customer number and account number.
Automated phone payment
404-612-6830, option 2
Good for paying anytime by e-check or card. Fulton County says there is no convenience fee for this service.
Self-service kiosk
11575 Maxwell Rd., Alpharetta, GA 30009
Useful for North Fulton customers. Kiosk accepts e-check and debit/credit card, not cash.
Direct bank draft
ACH application plus voided check
Good for recurring payment from a bank account. Call 404-612-6830 for details.
Mail
Water and Sewer Billing and Collections, P.O. Box 105300, Atlanta, GA 30348-5300
Only for non-urgent payments. Fulton County says allow five to seven business days.
In person
141 Pryor St., Suite 7001, Atlanta, GA 30303
Best when you need help with a payment issue, account concern, or documentation.
Mail payment warning: If your bill is close to the due date, mailing may be risky because Fulton County says to allow five to seven business days for delivery.

Fulton County Water Payment Locations

Fulton County gives different location choices depending on whether you need a payment kiosk, in-person counter help, or new service document drop-off. Bring your account number, customer number, service address, ID, and any payment proof.

Location
Address and hours
What to know
Government Center payment office
141 Pryor St., Suite 7001, Atlanta, GA 30303. Monday to Friday, 8:30 AM to 5 PM.
Accepts Visa, MasterCard, Discover, cash, checks and money orders according to the County payment page.
Self-service payment kiosk
11575 Maxwell Rd., Alpharetta, GA 30009. Monday to Friday, 7:30 AM to 6:30 PM; Saturday, 7:30 AM to 12 PM.
Kiosk accepts e-check and debit/credit card. The County says this kiosk does not accept cash.
North new-service document drop-off
11575 Maxwell Road, Alpharetta, GA 30009.
Use for new service application document drop-off if this is the correct service area.
South new-service document drop-off
141 Pryor Street SW, 7th Floor, Atlanta, GA 30303.
Use for new service documents or leak adjustment submission if instructed by Fulton County.

Start Fulton County Water or Sewer Service

Fulton County’s new service page is more detailed than a simple “call us” instruction. It explains that the required documents depend on who is applying: property owner, tenant, property management company, or realtor.

  1. Confirm Fulton County is your provider.
    Start with the service area warning above. Fulton County does not directly provide water/sewer service to City of Atlanta residents.
  2. Open the official start service page.
    Use Fulton County Start Your Water Service.
  3. Download and complete the new service application.
    The County says new service applicants must submit a water/sewer account setup application with required documents.
  4. Attach the correct documents.
    Owners, tenants, management companies, and realtors have different proof requirements. Do not submit a tenant application without checking the owner/account requirement.
  5. Email or drop off the documents.
    Fulton County lists New.Service@fultoncountyga.gov for new service submissions and also lists North and South document drop-off locations.
Tenant note: Fulton County says the owner or management company of the property must have an account in order for a tenant to establish service.

New Service Documents by Applicant Type

Use this table before submitting your application. Missing proof can delay account setup.

Applicant type
Typical documents Fulton County lists
Practical warning
Property owner
New Service Application, settlement statement or recorded deed, valid government-issued photo ID, and management agreement if managed by a third party.
If using a deed instead of settlement documents, Fulton County says the document must be recorded by the court.
Tenant
New Service Application, first page of lease, lease signature page, and valid government-issued picture ID.
The owner/management company must have an account before the tenant can establish service.
Property management company
New Service Application, management agreement, and valid government-issued picture ID of the company representative.
If the owner already provides the management agreement with the application, the management company may not need to apply separately.
Realtor
New Service Application, listing agreement or proof of assignment, and valid government-issued picture ID of realtor.
The listing/proof should show the property address, realty company name, and realtor applying for service.

Fulton County Water and Sewer Emergency Contacts

Fulton County’s emergency contact page separates drinking water, sewer, North Fulton, South Fulton, Fulton Industrial District, and City of Atlanta service. That means one general phone number is not enough for every situation.

Emergency or concern
Official contact
Use this when
North Fulton drinking water emergency
770-640-3040
You are north of the Chattahoochee River and need to report a drinking water emergency.
North Fulton sewer emergency
404-612-3061
You have a North Fulton sanitary sewer concern or after-hours sewer issue.
South Fulton sanitary sewer concern
404-612-3163
You need South Fulton sanitary sewer customer service or after-hours help.
South Fulton drinking water concern
404-658-7220
The County notes drinking water in South Fulton is provided by the City of Atlanta.
Fulton Industrial District roadway, traffic or stormwater issue
404-612-4223
The issue is in the Fulton Industrial District and involves roadway, traffic, or stormwater concerns.
Billing question
404-612-6830
You need account, balance, payment, or water/sewer billing help.
Emergency call checklist: Fulton County asks callers to be ready with name, telephone contact, location of the service request, and a description of the service request.

Fulton County Water Leak Adjustment Request

Fulton County says leak adjustments may be available when leaks are non-routine and not preventable by proper maintenance. A credit is not guaranteed. If approved, the adjustment usually reduces the bill rather than removing it completely.

  1. Repair the leak first.
    Fulton County requires the leak repair to be completed before the adjustment request is considered.
  2. Get proof of repair.
    If a plumber or contractor repaired it, keep the repair bill. If you repaired it yourself, keep receipts for materials.
  3. Complete the official form.
    Use the Fulton County Water Leak Adjustment Request page.
  4. Submit the form and proof.
    Fulton County lists Adjustment.Request@fultoncountyga.gov for submission. It also lists the Alpharetta and Atlanta office locations.
  5. Keep paying attention to the remaining balance.
    Fulton County says the request is not a guarantee, and customers remain responsible for remaining amounts.
Common mistake: Do not submit only a complaint about a high bill. Fulton County asks for the leak adjustment form plus repair statement or receipt.

High Fulton County Water Bill Checklist Before You Call

A high water/sewer bill can come from a real usage increase, hidden leak, irrigation issue, toilet leak, wrong account details, or a missed payment. Before calling billing, separate the problem into evidence.

Account match Confirm the customer number, account number, service address, and provider name on the bill.
Toilet leak A running toilet can waste water silently. Test before assuming the meter is wrong.
Irrigation line North Fulton properties with outdoor systems should check irrigation valves, timers, and broken heads.
Underground pipe Soft ground, wet spots, or constant meter movement can point to a buried leak.
Payment posting Check whether your last payment posted before paying twice or disputing the balance.
Leak adjustment proof If repaired, keep plumber invoices or material receipts before requesting an adjustment.

Have this ready before calling 404-612-6830

  • Eight digit customer number and eight digit account number.
  • Current bill and previous bill.
  • Service address and mailing address.
  • Payment confirmation if you recently paid.
  • Photos, plumber bill, contractor invoice, or material receipts if a leak was repaired.
  • Dates when the leak started, was discovered, and was repaired.
  • Notes about irrigation, tenants, move-in/move-out, household changes, or outdoor water use.

Fulton County Water Rates, Rebates and Conservation Resources

Fulton County has official resources for water rates, water efficiency rebates, irrigation meters, conservation, drought status, backflow prevention, water quality, and development permitting. These pages matter when you are not just paying a bill, but trying to understand why your bill changed or what work is allowed.

Water rates Fulton County’s Water Services page notes approved water/sewer rate increases for 2023, 2024 and 2025. View rates
Water efficiency rebates Check official rebate resources before replacing eligible fixtures or equipment. Water services
Irrigation meter Useful for customers trying to separate outdoor usage and billing questions. Find irrigation meter info
Water quality Use official County resources for water quality reports and public health-related water information. Water quality links
Construction and connections Builders and property owners should use official development permitting and connection guidance. Connections page
Lead service line inventory Fulton County has separate service line inventory communication and support resources. Service line info

Official Fulton County Water and Sewer Resources

Use these official links for payment, billing, new service, emergency repair, leak adjustment, and account help.

Pay Your Water Bill

Official Fulton County page for online, phone, kiosk, ACH, mail and in-person payment options.

Open payment page
Online Billing Portal

Official waterbilling.fultoncountyga.gov portal for online billing access and secure payment.

Open billing portal
Water Services

Main Fulton County water services page for bill pay, start service, rates, rebates, water quality and more.

Open water services
Start Your Water Service

Official new account setup page with document requirements for owners, tenants, management companies and realtors.

Open start service
Emergency Repairs

Official emergency phone numbers by North Fulton, South Fulton, drinking water, sewer and Fulton Industrial District concerns.

Open emergency repairs
Leak Adjustment Request

Official leak adjustment requirements, submission email and office submission locations.

Open leak adjustment

Map: Fulton County Government Center Payment Office

Fulton County lists in-person water and sewer billing payment at 141 Pryor St., Suite 7001, Atlanta, GA 30303.

Map: Fulton County Self-Service Payment Kiosk

Fulton County lists the self-service payment kiosk at 11575 Maxwell Rd., Alpharetta, GA 30009.

Fulton County Water Department FAQs

How do I pay my Fulton County water bill online?

Open the official Fulton County Pay Your Water Bill page and use the waterbilling.fultoncountyga.gov portal. You will need your eight digit customer number and eight digit account number, including leading zeroes.

What is the official Fulton County water billing phone number?

The official Water and Sewer Billing customer service number is 404-612-6830.

Can I pay my Fulton County water bill by phone?

Yes. Call 404-612-6830 and select option 2. Fulton County says there is no convenience fee for this phone payment service.

Where can I pay a Fulton County water bill in person?

Fulton County lists in-person payment at the Fulton County Government Center, 141 Pryor St., Suite 7001, Atlanta, GA 30303, Monday through Friday from 8:30 AM to 5 PM.

Where is the Fulton County water bill payment kiosk?

The self-service payment kiosk is at 11575 Maxwell Rd., Alpharetta, GA 30009. Fulton County says it accepts e-check and debit/credit card payments, but not cash.

Does Fulton County provide water service to Atlanta residents?

No. Fulton County says it does not directly provide water or sewer service to City of Atlanta residents. Atlanta customers should use Atlanta Watershed/ATL311 resources.

How do I start Fulton County water service?

Use the official Start Your Water Service page, complete the water/sewer account setup application, attach the required documents for your applicant type, and submit by email or drop-off as instructed by Fulton County.

How do I request a Fulton County leak adjustment?

Repair the leak first, then submit the Leak Adjustment Request Form with a repair statement, plumber or contractor bill, or material receipts if you repaired it yourself.

What number do I call for a North Fulton drinking water emergency?

Fulton County lists 770-640-3040 for drinking water emergencies in North Fulton County.

What number do I call for a Fulton County sewer emergency?

Fulton County lists 404-612-3061 for North Fulton sewer emergencies and 404-612-3163 for South Fulton sanitary sewer concerns.

Why is my Fulton County water bill high?

Common reasons include a running toilet, irrigation leak, underground pipe leak, longer billing cycle, payment issue, or repaired leak that has not yet been adjusted. Gather your bill, account numbers, repair proof, and usage details before calling billing.

Is WaterBillGuide.us the official Fulton County website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access water accounts, approve leak adjustments, start service, restore service, or represent Fulton County.

Best Next Step for Fulton County Water Customers

First confirm that your bill is actually handled by Fulton County Water and Sewer Billing. If yes, use the official online portal or call 404-612-6830. If you are dealing with a leak, emergency, new service, or City of Atlanta address, use the specific official route instead of guessing from search results.

Pay Bill Call Billing Start Service Emergency Repairs

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten specifically for Fulton County, Georgia water and sewer customers using official Fulton County Water Services, Pay Your Water Bill, Start Your Water Service, Emergency Repairs, Water Leak Adjustment Request, and Water Billing contact resources.

WaterBillGuide.us is not Fulton County Government. We do not process utility payments, access billing accounts, approve adjustments, set up new service, restore water service, or dispatch repair crews. For account-specific help, use the official Fulton County resources listed above.

Official resources checked include Fulton County Water Services, Pay Your Water Bill, Water Billing contact page, Start Your Water Service, Emergency Repairs, Water Leak Adjustment Request, Water Rates, and Water/Sewer Connections pages.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.