City of Aurora co Water Department – Pay Bill, Contact & Services Guide

Aurora Water Phone Numbers You Should Not Mix Up

Aurora Water has different numbers for billing, business-hour customer service, after-hours emergencies, water main breaks and general inquiries. Calling the right number saves time, especially when service is disconnected or a leak is active.

Choose Your Aurora Water Situation

Aurora water bill users do not all need the same answer. Use the path below based on what is happening today.

How to Pay Your Aurora CO Water Bill Online

Aurora’s Billing and Rates page lets customers make a one-time payment, create an online profile, pay a bill, set up and manage AutoPay, request paperless billing and view account history. This is the safest place to start because it is directly connected to Aurora Water.

1. Open the official Aurora Water billing page.
   Start here: Aurora Water Billing and Rates.
2. Choose one-time payment or portal login.
   Use one-time payment if you only need to pay today. Use the portal if you want AutoPay, paperless billing, account history, payment history or usage tools.
3. Review your payment method.
   ACH and e-check options remain no cost. If you are a non-residential customer paying by credit card, review the fee notice before submitting.
4. Check the service address and balance.
   Make sure you are paying the correct account, especially if you own multiple properties or recently moved.
5. Save the confirmation.
   Keep the confirmation number, receipt email or screenshot until the payment appears in the portal.

Aurora Water Payment Options and Fee Notes

Aurora’s payment options are not only about clicking “pay.” The right option depends on whether you are residential, non-residential, past due, disconnected or trying to avoid a processing fee.

Water Shut Off or Discontinued? Aurora Reconnect Steps

If Aurora Water discontinued service because the account became past due, paying is only part of the process. Aurora’s billing information says shutoff can occur when the account balance is 40 days past due, and fees may be incurred.

1. Confirm the full past-due amount.
   Do not rely on an old screenshot or older bill if shutoff fees or late charges may have been added.
2. Pay through the official route.
   Use Aurora’s official billing page, phone system or authorized payment route.
3. Save the receipt.
   Keep the payment confirmation, receipt email and payment date.
4. Complete the reconnect step.
   Call 303-739-7388 or log into your online profile and complete a Reconnect Request.
5. Ask when service should return.
   Aurora’s billing page says water will be turned on by the end of the day after the required steps are completed, but you should confirm your account-specific timing.

Aurora Water Cares: Bill Assistance and Donation Program

Aurora Water Cares is Aurora’s water assistance program resource. If your bill is becoming difficult to manage, check this before the account reaches shutoff status. Acting early gives you more room to gather documents, ask questions and avoid last-minute stress.

1. Open the official Aurora Water Cares page.
   Start here: Aurora Water Cares.
2. Call billing with questions.
   Aurora’s page directs questions to the billing office at 303-739-7388.
3. Prepare your account information.
   Have your account number, service address, current balance and any notice ready.
4. Use the customer portal if applying online.
   Aurora’s customer portal page says customers can apply online for Aurora Water Cares and upload documents.
5. Keep copies of documents.
   Save screenshots, emails, application proof and payment confirmations.

Track Aurora Water Usage Before a High Bill Becomes a Dispute

Aurora’s customer portal and EyeOnWater resources make this article more useful than a simple payment page. Instead of guessing why a bill went up, customers can review consumption, usage summaries, account history and meter-related data.

Use usage data for these situations

• Checking whether a high bill started suddenly or grew over time.
• Spotting irrigation spikes during warm months.
• Comparing daily use before and after a leak repair.
• Confirming whether a payment posted before paying again.
• Checking whether sewer charges changed after winter-quarter recalculation.

High Aurora Water Bill Checklist: What to Check First

Aurora bills can include water, wastewater and storm drain charges. Sewer usage charges are based on the winter-quarter average, calculated from December through February, and the new sewer charges are reflected on the April bill. That means a high bill may be caused by usage, leaks, irrigation, sewer recalculation or payment history, not only the current month’s water use.

Have this ready before calling Aurora Water

• Current bill and previous bill.
• Account number and service address.
• Usage graph or EyeOnWater screenshot if available.
• Payment confirmation if you recently paid.
• Leak repair receipt, plumber invoice, irrigation repair proof or photos.
• Notes about outdoor watering, guests, irrigation cycles, new tenants or appliance changes.

Aurora Water Emergency, Main Break or After-Hours Reconnect

Do not treat all water issues like billing questions. A suspected main break, no-water issue, street flooding, sewer backup or after-hours reconnect needs the correct emergency contact.

Landlords, Property Owners and Rental Accounts in Aurora

Aurora’s landlord resources say the property owner is the primary account holder for water services, including potable water connections, sewer service and storm drain charges. This matters for rental properties, title transfers and account responsibility questions.

Official Aurora Water Links and Resources

Use these official links for water billing, portal login, reconnects, water assistance, EyeOnWater, billing fees and emergency contact details.

Map to Aurora Municipal Center

The City of Aurora municipal location is 15151 E. Alameda Parkway, Aurora, CO 80012. Use official department instructions before visiting, because some payment and service tasks may be easier through the water customer portal or by phone.

Aurora CO Water Department FAQs

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten specifically for Aurora, Colorado Water customers using official City of Aurora and Aurora Water resources. It corrects weak or outdated details from the existing post and focuses on real tasks: payment, portal login, reconnect request, Water Cares, EyeOnWater, billing fees, high bill checks, water main breaks and after-hours emergencies.

WaterBillGuide.us is not the City of Aurora or Aurora Water. We do not process payments, access accounts, reconnect service, approve assistance, dispatch crews or make billing decisions. For account-specific help, use the official Aurora Water links and phone numbers above.

Official resources checked include Aurora Water Billing and Rates, Aurora Water page, Water Customer Portal, Water Billing Information and Fees, Aurora Water Cares, EyeOnWater, landlord/contact resources and City of Aurora online services.