Aurora Water Department – Pay Bill, Contact & Services Guide

by
Aurora CO Water Bill Guide

Pay Your Aurora Water Bill, Request Help, or Report a Water Emergency the Right Way

Aurora Water customers should use the official MyAccount/SpryEngage portal for online account management, payment history, statement downloads, usage graphs, forms and Aurora Water Cares applications. If your issue is urgent, the right phone number depends on the time of day.

This replacement guide corrects the weak parts of the old post and gives Aurora customers a practical path for payment, reconnects, assistance, leak adjustments, EyeOnWater usage alerts, high bills and after-hours emergencies.

Pay / MyAccount Login Billing 303-739-7388 Bill Assistance After-Hours Emergency
For normal billing help: Aurora Water lists 303-739-7388 for customer service, billing, emergencies and water reconnects during business hours, Monday to Friday, 7:30 a.m. to 5 p.m., non-holiday.
For after-hours urgent help: Aurora Water lists 303-739-6772 for emergencies and water reconnects from 5 p.m. to 7 a.m., weekends and holidays.
Online portal MyAccount / SpryEngage Payments, forms, history, usage graphs and account management.
Billing phone 303-739-7388 Customer service, reconnects and billing during business hours.
After-hours 303-739-6772 Emergencies and reconnects after hours, weekends and holidays.
Main city location 15151 E. Alameda Parkway Aurora, CO 80012.

Pick the Aurora Water Issue You Need to Solve

Most Aurora Water searches are not just “pay my bill.” You may need a reconnect, payment assistance, a leak adjustment, EyeOnWater alerts, a usage graph, or an after-hours emergency number. Choose the closest situation first.

I need to pay online Use MyAccount to pay, see statement history and manage multiple accounts. Payment steps
I need help paying Aurora Water Cares may help past-due customers who qualify. Assistance steps
My water was disconnected Use the correct reconnect phone number based on business hours or after hours. Reconnect help
My bill is too high Check usage graphs, EyeOnWater, leaks and adjustment timing. High bill checklist
I want usage alerts Use EyeOnWater and portal alerts to catch leaks faster. Usage alerts
I found a leak Repair quickly, save proof and review the leak adjustment rules. Leak adjustment

How to Pay an Aurora Water Bill Online

Aurora Water uses the MyAccount/SpryEngage customer portal for online account management. This is more than a payment page. The portal lets customers view payment and statement history, update mailing address and phone number, submit forms, manage multiple accounts and see water consumption graphs.

  1. Open the official Aurora Water MyAccount portal.
    Use MyAccount.AuroraWater.org or start from the City’s Billing and Rates page.
  2. Sign in or create a SpryEngage account.
    New users can sign up, add accounts and set multi-factor authentication for safer login.
  3. Review your bill before paying.
    Check the service address, account number, current balance, due date, payment history and statement history.
  4. Choose your payment method and submit.
    Follow the portal instructions and review the amount before confirming.
  5. Save confirmation.
    Keep the confirmation number, receipt email or screenshot until the payment shows in your account history.
Helpful habit: After paying, open statement/payment history in the portal and confirm the payment appears. This is especially useful if a reconnect, late notice or assistance application is involved.

What Aurora Water MyAccount Can Help You Do

Many customers only use the portal for payment, but it can help prevent future problems. Use these features if you have multiple properties, high usage, paper bills that get lost, or a past-due account.

Portal feature
Why it matters
Best practical use
View payment and statement history
Helps confirm whether a payment posted and which bill period changed.
Use before paying twice or calling about a missing payment.
Water consumption graphs
Shows whether usage rose suddenly or gradually.
Use before asking about a high bill or suspected leak.
Aurora Water Cares application
Lets eligible past-due customers apply and upload documents.
Use as soon as the account becomes past due.
Update mailing address and phone
Prevents missed bills, notices and account communication problems.
Update before moving, renting out property or changing phone numbers.
Submit forms and contact requests
Creates a trackable online request instead of relying only on phone notes.
Use for account requests, forms and support documentation.

Reconnect or Emergency Help: Use the Right Aurora Water Number

Aurora Water separates regular business-hour contact from after-hours emergency and reconnect support. Calling the right number can save time when water service is off, a payment needs confirmation, or there is an urgent water issue.

Situation
Number to use
What to ask
Business hours billing, customer service, reconnects
303-739-7388
Current amount due, payment posting, reconnect request, account status and next step.
After-hours emergency or reconnect
303-739-6772
Whether reconnect or emergency response is available after hours and what proof is needed.
General non-billing inquiry
303-739-7370
Use for non-billing utility questions if your issue is not account-specific.
  1. Confirm the full account status first.
    If service is disconnected or close to disconnection, ask for the current amount due and any reconnect requirements.
  2. Pay through the official portal or phone option.
    Use the official MyAccount portal or the official pay-by-phone option linked by Aurora Water.
  3. Save proof.
    Keep confirmation number, receipt, payment date and amount.
  4. Ask whether a reconnect request is required.
    Do not assume payment automatically restores service immediately.
  5. Use after-hours number only when appropriate.
    If it is outside regular hours and service or emergency response is needed, use 303-739-6772.

Aurora Water Cares: Bill Assistance for Past-Due Customers

Aurora Water Cares is one of the most important local resources for customers who are behind on water bills because of a medical crisis, job loss or another challenge. Aurora Water says the program may provide up to $400 in assistance once per 12 months, with a limit of four lifetime awards.

Apply early: If your bill is past due, do not wait until the last notice. Apply through MyAccount/SpryEngage or use the Aurora Water Cares application options, then keep proof of your application and documents.
  1. Log in to MyAccount if you already have access.
    Aurora Water says the fastest option is to apply through MyAccount.AuroraWater.org.
  2. Open the Aurora Water Cares form.
    Use the official Aurora Water Cares page for current application options.
  3. Prepare documents before submitting.
    Aurora Water lists required income verification documents, photo ID and a recent water bill for some application methods.
  4. Upload or send the required documents.
    If you use the non-portal online application, follow the instruction to submit both the form and the required documents.
  5. Call if you are unsure.
    Aurora Water Cares eligibility help is listed at 1-833-55WATER, and general billing help is 303-739-7388.
Document tip: Keep copies of your recent bill, photo ID, income documents, application confirmation and any email you send. Assistance payments are made directly to the utility when approved.

Use EyeOnWater and Portal Alerts to Catch Leaks Earlier

EyeOnWater helps Aurora Water customers monitor usage. This is useful because many costly leaks are not visible right away. The City’s EyeOnWater instructions say customers can sign up with an Aurora Water account number and service location or billing ZIP code.

Tool
What it helps with
When to use it
EyeOnWater mobile app
Usage monitoring on your phone using account and ZIP/service information.
Use if you want mobile leak alerts and easier usage checks.
EyeOnWater computer signup
Usage monitoring from EyeOnWater.com/signup.
Use if you prefer desktop account setup and password management.
MyAccount usage graph
Shows consumption by period and usage summary.
Use before calling about a high bill or suspected leak.
Best habit: Check usage after irrigation changes, vacations, new tenants, toilet repairs, appliance installation or a sudden bill increase.

Leak Adjustment: What to Know Before You Request Credit

Aurora Water leak adjustment guidance says a request must be made within 90 days of discovering the leak, and only one leak adjustment is granted within a 12-month period. The credit depends partly on how much the leak increased water usage.

  1. Find and stop the leak first.
    Check toilets, irrigation, water heater areas, crawlspaces, appliance supply lines and outdoor spigots.
  2. Repair the issue and keep proof.
    Save plumber invoices, parts receipts, photos and repair dates.
  3. Check your usage history.
    Use MyAccount or EyeOnWater to compare the usage spike with normal months.
  4. Request the adjustment within the allowed time.
    Do not wait. Leak adjustment guidance says the request must be made within 90 days of discovering the leak.
  5. Call the billing office if unsure.
    Use 303-739-7388 for billing and leak adjustment guidance.
Important: A leak adjustment is not automatic. You need the repair details, usage pattern and a timely request.

High Aurora Water Bill Checklist

A high Aurora Water bill can come from real usage, irrigation changes, a silent toilet leak, a water softener cycle, a hidden pipe leak, a long billing period or a missed/returned payment. Use the checklist below before calling so your conversation is faster and more specific.

Toilet leak Aurora Water says leaking toilets do not always make noise. Use food coloring or dye tablets to test.
Usage graph Use MyAccount consumption graphs to compare the current period with normal use.
EyeOnWater Set alerts so a leak can be caught before another billing cycle passes.
Irrigation Check sprinkler schedules, broken heads, stuck valves and seasonal watering changes.
Hidden plumbing Look near water heaters, crawlspaces, basements, hose bibs and appliance lines.
Payment history Make sure your last payment posted and was not returned or applied to a different account.

Have this ready before calling Aurora Water

  • Account number and service address.
  • Current bill and previous bill.
  • Payment confirmation if you recently paid.
  • Usage graph or EyeOnWater screenshot if usage jumped.
  • Leak repair receipt, plumber invoice, parts receipt or photos.
  • Date you discovered the leak or unusual usage.
  • Notes about irrigation, guests, tenants, new appliances or outdoor watering.

Start, Stop, Move or Update an Aurora Water Account

The Aurora Water customer portal lets users update mailing address and phone number, submit forms online, manage multiple accounts with one sign-in and send electronic contact requests. That makes it useful for owners, landlords, renters and property managers.

Account change
Best first step
What to prepare
New portal setup
Create or access MyAccount
Account number, service address, email address and phone number.
Mailing address update
Use MyAccount account settings or contact Aurora Water.
Old address, new mailing address, account number and contact details.
Multiple properties
Use the portal’s multiple-account management feature.
Each property’s account number and service location.
Reconnect request
Call the correct billing or after-hours number and ask if a reconnect request is required.
Payment confirmation, amount paid, account number and service address.

Official Aurora Water Links and Contacts

Use these official resources for payments, portal login, assistance, usage alerts, emergency contacts, leak guidance and water conservation information.

Billing and Rates

Official Aurora Water page for payment, billing, contact numbers, assistance and billing links.

Open Billing and Rates
MyAccount / SpryEngage Login

Official customer portal for payments, forms, statements, usage graphs, account updates and assistance applications.

Open MyAccount
Water Customer Portal Info

Official page explaining SpryEngage features and customer portal capabilities.

Open portal info
Aurora Water Cares

Assistance program for eligible past-due customers, with application options and document guidance.

Open Water Cares
EyeOnWater

Usage monitoring and account signup guidance for mobile and computer users.

Open EyeOnWater
Homeowner Services

Official contact numbers for business-hour and after-hours customer service, emergencies and reconnects.

Open homeowner services
Finding and Fixing Leaks

Aurora Water leak testing and homeowner repair guidance, including toilet dye testing.

Open leak guide
Water Conservation

Official Aurora Water conservation resources for reducing outdoor and indoor water use.

Open conservation page

Map to Aurora Municipal Center

Aurora Water pages list the City of Aurora contact location at 15151 E. Alameda Parkway, Aurora, CO 80012. For account-specific billing, reconnect or assistance questions, call or use the official portal first so you know what documents are needed before visiting.

Aurora Water Department FAQs

How do I pay my Aurora Water bill online?

Use the official Aurora Water MyAccount/SpryEngage portal at MyAccount.AuroraWater.org or start from the City of Aurora Billing and Rates page.

What is the Aurora Water billing phone number?

Aurora Water lists 303-739-7388 for billing, customer service, emergencies and water reconnects during business hours.

What is the after-hours Aurora Water emergency number?

Aurora Water lists 303-739-6772 for emergencies and water reconnects after business hours, weekends and holidays.

What can I do in the Aurora Water MyAccount portal?

The portal allows customers to manage accounts, update address and phone, submit forms, view statement and payment history, view water consumption graphs, upload Aurora Water Cares documents and send contact requests.

Does Aurora Water offer bill assistance?

Yes. Aurora Water Cares may help qualifying past-due customers with up to $400 once per 12 months, with a limit of four lifetime awards.

How do I apply for Aurora Water Cares?

Aurora Water says the fastest method is through MyAccount/SpryEngage. Customers may also use the online application or printable application options on the Aurora Water Cares page.

What is EyeOnWater for Aurora Water customers?

EyeOnWater lets customers monitor water use using their Aurora Water account number and service or billing ZIP code. It can help spot unusual usage and possible leaks.

Can I request an Aurora Water leak adjustment?

Aurora Water leak adjustment guidance says requests must be made within 90 days of discovering the leak, and only one leak adjustment is granted within a 12-month period.

What should I do if my Aurora Water bill is unusually high?

Check MyAccount usage graphs, EyeOnWater, toilet leaks, irrigation, hidden plumbing leaks, payment history and billing period changes. Save repair proof if you find a leak.

Where is the City of Aurora main contact location?

Aurora Water pages list the contact location as 15151 E. Alameda Parkway, Aurora, CO 80012.

Is WaterBillGuide.us the official Aurora Water website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, reconnect water service, approve assistance or represent Aurora Water.

Best Next Step for Aurora Water Customers

If your bill is normal, use MyAccount and save your confirmation. If you are past due, review Aurora Water Cares quickly. If service is disconnected or there is an emergency, use the correct business-hour or after-hours number. If the bill is high, check usage graphs, EyeOnWater and leak adjustment timing before you call.

Open MyAccount Billing Help Aurora Water Cares After-Hours Emergency

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for Aurora Water customers in Colorado using official City of Aurora Water billing, customer portal, Water Cares, EyeOnWater, homeowner services and leak guidance resources. It improves the old post by correcting contact numbers, adding assistance and usage-monitoring details, and separating billing from after-hours emergencies.

WaterBillGuide.us is not Aurora Water or the City of Aurora. We do not process payments, access accounts, approve Aurora Water Cares, reconnect service, issue leak credits or dispatch emergency crews. For account-specific help, use the official Aurora Water contacts and links listed above.

Official resources checked include Aurora Water Billing and Rates, Water Customer Portal, Aurora Water Cares, EyeOnWater, Homeowner Services and Information, Finding and Fixing Leaks, and Water Conservation resources.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.