Callaway Water Department – Pay Bill, Contact & Services Guide

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Callaway FL Utility Billing Guide

Pay Your Callaway Water Bill, Avoid Late Fees, or Start Service With the Correct City Utility Office

Callaway, Florida utility customers should use the City of Callaway Utility Billing Department and the official Callaway Online Payment Center. The old article on this page used New York City water links, a Flushing NY address and NYC phone numbers, which are not correct for Callaway.

This guide focuses on practical Callaway issues: paying before the 15th, avoiding the 25th delinquency deadline, using AutoPay, starting service, transferring service, reporting a City-side leak, requesting leak or pool adjustments, and checking whether a senior discount may apply.

Utility Billing Pay Online Call 850-871-6000 Start Service
Correction from old post: The live Callaway article currently points to NYC DEP payment and contact information. Replace it fully because those details can send users to the wrong utility.
Correct local source: City of Callaway Utility Billing is at 6601 E. Hwy. 22, Callaway, FL 32404. Call 850-871-6000 and press 1 for Utility Billing.

Callaway Utility Billing Quick Facts

Utility Billing 850-871-6000 Press 1 for Utility Billing inquiries.
City Hall Address 6601 E. Hwy. 22 Callaway, FL 32404.
Water / Sewer Division 850-871-1033 Public Works contact for water-side questions and City-side leaks.
Late Deadline 5 PM on the 15th Pay in full by then to avoid the 15% late fee.

Choose the Callaway Utility Task You Need

Callaway utility bills can include water, sewer, stormwater and bulk item or yard debris charges. Choose the issue below before you pay, call, or submit a form.

I need to pay now Use the official Online Payment Center and save the confirmation. Payment steps
I am close to late fees Know the 15th and 25th deadlines before choosing a payment method. Deadline rules
I want free AutoPay Enroll in recurring AutoPay through the official portal using banking information. AutoPay help
I am opening service Callaway requires in-person account setup with ID, proof and deposit. Open account
My bill is too high Check leaks, pool filling, irrigation, excessive use and adjustment forms. High bill help
I see a City-side leak Call Public Works at 850-871-1033 for a water leak on the City side. Leak help

How to Pay Your Callaway FL Water Bill Online

The official City of Callaway Online Payment Center accepts credit cards, debit cards and e-checks. The payment center message lists a $2.95 convenience fee and explains the late-fee and delinquency deadlines.

  1. Open the official Utility Billing page first.
    Start here: City of Callaway Utility Billing.
  2. Use the City’s Online Payment Center.
    Open Callaway Online Payment Center.
  3. Enter your current account details.
    Use the information from your latest utility bill so the payment applies to the correct account.
  4. Review the convenience fee and deadline.
    The portal lists a $2.95 convenience fee. Also check whether you are paying before the 15th or 25th deadline.
  5. Save your payment confirmation.
    Keep the confirmation number, receipt email or screenshot until your payment is reflected.
If service has been disconnected or is due to be disconnected: The City payment page says you need to speak with a Customer Service Representative at 850-871-6000 upon using online payment options.

Callaway Utility Bill Deadlines: 15th Late Fee and 25th Delinquency Rule

Callaway has two important monthly deadlines. Missing the first can add a late fee. Missing the second can add a delinquency charge and create service interruption risk.

Date / Time
Official rule
What you should do
15th of each month by 5:00 PM
Payment must be received to avoid a 15% late penalty.
Pay before 5 PM and keep proof. Drop boxes are checked at 5 PM.
25th of each month by 5:00 PM
Payment must be received to avoid a $50 delinquency charge and service interruption.
If paying online near this deadline, call Utility Billing to confirm what else is needed.
After disconnection
All accounts must be paid in full to restore service.
Pay the full balance, then contact City Hall for reconnection guidance.
Practical warning: If you are paying after a disconnection or on the 25th deadline, do not only rely on the online receipt. Call 850-871-6000 and press 1 for Utility Billing.

Set Up Free AutoPay for Future Callaway Utility Bills

The official Callaway payment portal says Recurring or Auto Pay is available and free. It also says payment will process based on the bill due date.

  1. Open the official payment portal.
    Go to the Callaway Online Payment Center.
  2. Enroll as a user.
    The portal says AutoPay requires an enrolled user.
  3. Set up banking information.
    Add your banking details and choose the AutoPay option.
  4. Confirm the due-date behavior.
    The portal says AutoPay processes based on the bill due date.
  5. Watch the first automatic payment.
    Do not assume everything is active until the first draft posts correctly.
Good fit: AutoPay is useful if you are a long-term Callaway resident and want to avoid the 15th late-fee deadline.

How to Open a New Water / Utility Account in Callaway

The City says customers must come in person to Callaway City Hall at 6601 E. Hwy. 22 to establish service. Bring documents and deposit payment before your move-in date.

Requirement
Official detail
Practical note
In-person setup
Come to Callaway City Hall at 6601 E. Hwy. 22.
Do not wait until after business hours or the weekend.
Photo ID
Valid photo ID, military ID, state-issued ID or passport.
Bring the original ID, not only a phone photo.
Proof of occupancy/ownership
Signed lease agreement, proof of purchase or realtor’s contract with homeowner.
Rental customers should bring the signed lease.
Deposit
House $250, irrigation $100, sewer only $250.
Deposit does not include the non-refundable $40 account charge.
Same-day connection
Offered but not guaranteed from 8 AM to 3 PM Monday-Friday, excluding holidays.
Apply early in the day if same-day service matters.
Meter turn-on warning: The City says if water is running when the meter is turned on, the technician will turn the meter back off. If another service call is required, a $10 reconnection charge must be paid before the technician is sent again.

Callaway Utility Bill Charges and Rates: What Is on the Bill?

The City Utility Billing page says monthly bills include charges for water, sewer, stormwater and bulk items or yard debris. Rate pages also note a City Water Franchise Fee and an extra outside-city charge where applicable.

Bill item
What it means
Why it matters
Water
Water base and usage charges.
This is affected by usage, leaks, irrigation and household habits.
Sewer
Sewer charges based on applicable City billing rules.
A high bill may be partly sewer, not only water.
Stormwater
Stormwater charge listed in City rate information.
This may appear even when water usage is low.
Bulk items / yard debris
Charges may appear as part of the monthly utility bill.
Check this line before assuming all increases are from water use.
City Water Franchise Fee
The City rate page lists this as 10% of the water bill.
It can change the total amount beyond base and usage charges.

Water Leak, Pool Filling and Excessive Use Adjustments

The City’s Utility Billing page links to adjustment forms including Water Leak Adjustment, Pool Filling Adjustment and Excessive Use Adjustment. Use the correct form and keep evidence.

City-side water leak The Utility Billing brochure says to call Public Works at 850-871-1033 for a water leak on the City side.
Leak adjustment Use the official Water Leak Adjustment Form and attach repair proof if required.
Pool filling Use the Pool Filling Adjustment Form if the bill increase is related to pool filling.

Before requesting an adjustment, collect this

  • Current utility bill and previous bill.
  • Account number and service address.
  • Repair date, plumber invoice, parts receipt or photos.
  • Pool fill date and estimated gallons if applying for pool adjustment.
  • Notes showing when the unusual usage started and ended.

High Callaway Water Bill Checklist

A high Callaway utility bill may come from water usage, sewer charges, stormwater, bulk item or yard debris charges, a leak, pool filling, irrigation or a past-due balance. Separate the bill into line items before calling.

Running toilet A toilet can leak silently and raise usage quickly.
Irrigation meter option The City brochure notes a separate irrigation meter is available for outside watering.
Pool fill Use the pool adjustment form if a pool fill caused the usage increase.
Outdoor leak Check hoses, spigots, irrigation lines, wet spots and meter movement.
Bill line items Check water, sewer, stormwater and bulk/yard debris before assuming the meter is wrong.
Past due balance Confirm whether a late fee, delinquency charge or previous balance is included.
Practical call script: “My account is [account number], service address is [address], and my bill increased from [old amount] to [new amount]. I checked [toilet/irrigation/meter/pool], and I want to know whether an adjustment form applies.”

Senior Citizen Discount and Outside-City Charge Notes

Callaway has a Senior Citizen Discount page with reduced monthly base rates and reduced usage rates for qualifying customers. The same City rate information also notes that residents outside city limits may have an additional 25% charge.

Topic
Official detail
Best action
Senior discount
City page lists senior discount monthly base and usage rates.
Call Utility Billing at 850-871-6000 and ask how to apply or requalify.
Requalification
City brochure says customers must requalify every year to continue receiving the discount.
Mark your calendar and keep proof documents ready.
Outside city limits
City rate pages mention an additional 25% charge for residents outside city limits.
Check your service location and bill line items if your rate looks higher.

Official City of Callaway Utility Links and Contacts

Use these official resources for bill payment, utility account setup, payment deadlines, rates, adjustments, forms and water-side questions.

Utility Billing

Official City page for utility billing, customer service, forms and account help.

Open Utility Billing
Online Payment Center

Official portal for credit card, debit card, e-check and AutoPay setup.

Open payment portal
Payments Page

Official 15th late-fee rule, 25th delinquency rule and disconnection payment warning.

Open payments info
How to Open an Account

Official deposit, document and same-day connection information.

Open account guide
Water / Sewer Division

Official Public Works water and sewer division details.

Open water/sewer page
Rates

Official monthly base, usage, outside-city and franchise-fee rate notes.

Open rates page

Map to Callaway City Hall / Utility Billing

City of Callaway Utility Billing is handled at City Hall, 6601 E. Hwy. 22, Callaway, FL 32404. Use this location for account setup, in-person questions, deposits and utility billing help.

Callaway Water Department FAQs

How do I pay my Callaway FL water bill online?

Use the official City of Callaway Online Payment Center or start from the Utility Billing page. The portal accepts credit cards, debit cards and e-checks and lists a $2.95 convenience fee.

What is the Callaway Utility Billing phone number?

Call 850-871-6000 and press 1 for Utility Billing inquiries.

Where is Callaway Utility Billing located?

Utility Billing is at City Hall, 6601 E. Hwy. 22, Callaway, FL 32404.

When is my Callaway utility bill late?

The City payment page says balances must be paid in full by 5:00 PM on the 15th of the month to avoid a 15% late fee.

What happens if I do not pay by the 25th?

The City payment page says accounts must be paid in full, including late fees, by 5:00 PM on the 25th to avoid a $50 delinquency charge and service interruption.

What should I do if my Callaway service was disconnected?

Pay the full balance, including late fees, and contact City Hall. The official payment portal says customers should contact City Hall after payment if service has been disconnected.

Does Callaway offer AutoPay?

Yes. The official payment portal says Recurring or Auto Pay is available and free. You must be an enrolled user, add banking information and select Auto Pay.

How do I open a new water account in Callaway?

Go in person to Callaway City Hall, bring valid photo ID, proof of lease or purchase, complete the service application and pay the required deposit plus the non-refundable account charge.

Who do I call for a water leak on the City side?

The City Utility Billing brochure says to report a water leak on the City side by calling Public Works at 850-871-1033.

Can I request a leak or pool filling adjustment?

The City Utility Billing page links to a Water Leak Adjustment Form, Pool Filling Adjustment Form and Excessive Use Adjustment Form. Use the correct form and keep repair or usage proof.

Does Callaway have a senior citizen utility discount?

Yes. The City has a Senior Citizen Discount page. For details and qualification requirements, call Utility Billing at 850-871-6000.

Is WaterBillGuide.us the official City of Callaway website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access utility accounts, restore service, approve adjustments or represent the City of Callaway.

Best Next Step for Callaway Utility Customers

If your bill is routine, pay through the official Callaway Online Payment Center and save the receipt. If it is after the 15th or near the 25th, call Utility Billing before assuming online payment alone will protect the account. If you are starting service, visit City Hall with your ID, lease or ownership proof and deposit.

Pay Online Call Utility Billing Open Account Official Utility Billing

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for City of Callaway, Florida utility customers using official City Utility Billing, Payments, Online Payment Center, How to Open an Account, Rates, Senior Discount, Water, Water/Sewer Division and Utility Billing form resources.

WaterBillGuide.us is not the City of Callaway. We do not process payments, access accounts, restore service, approve adjustments, open accounts or make billing decisions. For account-specific help, use the official City resources listed above.

Official resources checked include City of Callaway Utility Billing, Payments, Online Payment Center, How to Open an Account, Rates, Senior Citizen Discount, Water, Water/Sewer Division and Utility Billing Information resources.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.