How do I pay my City of Findlay water and sewer bill online?

Use the official City of Findlay Water/Sewer Bill Pay page. You can use online payment, AutoPay, phone payment, bank payment, mail or in-person payment depending on your situation.

What is the City of Findlay Water/Sewer Billing phone number?

The City of Findlay Water/Sewer Billing Office lists 419-424-7190 for billing and service questions.

Does Findlay offer free AutoPay for water and sewer bills?

Yes. The City bill pay page says there is no charge to pay by AutoPay, and AutoPay helps avoid late fees as long as enough funds are available.

What is the late fee for a Findlay water/sewer bill?

The City Water/Sewer Billing Office page says bills not paid in full in the office by the due date are charged a 5% late fee.

City of Findlay Water Department – Pay Bill, Contact & Services Guide

Q: What are the Findlay Water/Sewer Billing Office hours?

The Apply for Service page lists Water/Sewer Billing Office hours as Monday through Friday, 8:00 AM to 4:45 PM.

Findlay OH Water/Sewer Billing Guide

Pay Your City of Findlay Water/Sewer Bill, Avoid Late Fees, or Start Service Correctly

City of Findlay water and sewer customers should use the official Findlay, Ohio Water/Sewer Billing resources, not the New York City water links that were previously shown on this post. The local office handles utility bills, AutoPay, online bill access, service applications, account questions and water/sewer billing forms.

Use this guide when you need to pay before the 12th, set up free AutoPay, use SmartBill, pay by phone with jurisdiction code 4553, start service, avoid a 5% late fee, or report a water emergency to the right department.

Official Bill Pay Call Billing Office Set Up AutoPay Start Service

Most useful local detail: Findlay water/sewer bills are due on the 12th of the month. Bills not paid in full in the office by the due date are charged a 5% late fee.

Payment fee warning: ACI Payments credit card payments may include a convenience fee. The City lists AutoPay as a no-charge option.

Findlay Water/Sewer Billing Quick Facts

Billing Office 419-424-7190 Billing, service applications and account help.

Office Address 136 North Blanchard St. Findlay, OH 45840.

Office Hours Mon–Fri, 8:00 AM–4:45 PM Listed on the City service application page.

After-hours emergency 419-424-7193 Listed under Water Distribution contacts.

Choose the Findlay Water/Sewer Task You Need

Findlay utility customers usually need one of six things: pay a bill, view a bill, set up AutoPay, start service, fix a high bill or report a water problem. Start with the closest option.

I need to pay now Use the official City bill pay page, phone payment or in-person payment. Payment options

I want no-charge AutoPay Use the Automatic Payment Application to avoid late payments. AutoPay steps

I need to view my bill Use the SmartBill/SmartPay Works bill access system. SmartBill help

I am starting service Existing service applications are handled at the Water/Sewer Billing Office. Start service info

My bill is high Check the water/sewer portions, usage pattern and leaks before calling. High bill checklist

I need emergency help Use Water Distribution contacts for water leaks or after-hours problems. Emergency contacts

City of Findlay Water/Sewer Bill Payment Options

Findlay offers several ways to pay a water/sewer bill. The best option depends on whether you want a free recurring payment, quick card payment, bank bill pay, mail or in-person service.

Payment method	Official detail	Best practical use
AutoPay	City says there is no charge to pay by AutoPay.	Best long-term option if you want to avoid late fees and monthly manual payment.
Online card payment	ACI Payments is used for card payments and collects a convenience fee.	Good for one-time credit/debit card payment when you accept the provider fee.
Phone payment	Call 1-800-272-9829, choose Option 3, jurisdiction code 4553.	Useful if you prefer automated phone payment with a credit card.
Your bank	City says online payment through your bank has no cost.	Good if your bank sends payments reliably and you use the correct City utility account number.
In person	Water/Sewer Billing Office, 136 North Blanchard St.	Best when account details are unclear, deadline is close, or you need direct help.
Mail	Use the remittance instructions from your bill or City payment page.	Only for non-urgent payments. Allow mailing and processing time before the 12th.

Before paying through your bank: The City specifically says to use the correct City of Findlay Utility account number. A wrong account number can delay posting or apply payment incorrectly.

AutoPay: The Safest Way to Avoid Findlay Water/Sewer Late Fees

Findlay’s bill pay page says there is no charge to pay by AutoPay. It also explains that AutoPay helps guarantee payment on time as long as enough money is available in the bank account.

Open the official Water/Sewer Billing page.
Start at the City’s Water/Sewer Billing Office page.
Find the Automatic Payment Application.
The City lists this form under the forms you may need section.
Use the correct bank and utility details.
Carefully enter account, routing and utility account details from your current bill.
Submit before the next due date.
Keep paying manually until you know AutoPay is active.
Watch your first automatic withdrawal.
Make sure the payment happens correctly before relying on it completely.

Best use case: AutoPay is ideal for homeowners, long-term renters and businesses that want to avoid the 5% late fee caused by missed due dates.

SmartBill / SmartPay Works: How to View Your Findlay Water Bill Online

The City announced that SmartBill upgraded its electronic platform for viewing City of Findlay utility bills. Customers who receive bills by email may see a “City of Findlay | SmartPay Works Registration” email from noreply@smartpayworks.com.

Official login: Use City of Findlay SmartPay Works bill access to view bills online.

What to do if you receive the registration email

Check that the email subject says “City of Findlay | SmartPay Works Registration.”
Check that the sender is noreply@smartpayworks.com.
Follow the prompts only if you are sure it relates to your City of Findlay water bill.
If you are not sure, call the Water/Sewer Billing Office at 419-424-7190.
Do not enter banking details into any email link you do not trust.

Payment vs bill access: SmartBill/SmartPay Works helps with viewing bills. For payment choices, start from the City’s official Water/Sewer Bill Pay page.

Start Water/Sewer Service in Findlay

For existing water and sewer service, the City says customers should stop in and fill out the application at the Water/Sewer Billing Office. A driver’s license or other photo ID is required.

Service situation	What the City says	What to prepare
Existing service	Visit the Water/Sewer Billing Office at 136 North Blanchard Street, Monday–Friday, 8:00 AM–4:45 PM.	Driver’s license or photo ID, service address, contact details and billing information.
New construction	Zoning and Engineering departments handle permits for new construction and water/sewer permits.	Property details, owner/authorized agent information and construction permit details.
Landlord/agent situation	Forms may include Agent Authorization, Landlord Phone Authorization and Service Continuance Agreement.	Owner/tenant details, authorization, service address and contact information.
Questions before applying	Call the Water/Sewer Billing Office at 419-424-7190.	Service address and exact question so staff can direct you to the right form.

Move-in tip: Do not wait until the last hour of the business day. Service applications can take longer if photo ID, ownership, landlord or agent authorization details are missing.

Billing Cycle, Due Date and Late Fee Rules

Findlay’s billing pattern matters because missing the 12th can create an avoidable late charge. The City says residential customers are billed bi-monthly, while commercial and industrial customers are billed monthly.

Billing item	Official detail	Practical action
Residential billing	Billed on a bi-monthly basis.	Do not assume a missing month means there is no bill. Track the next expected cycle.
Commercial/industrial billing	Billed monthly.	Businesses should set recurring calendar reminders or AutoPay.
Due date	Bills are due on the 12th of the month.	Pay before the 12th if mailing, bank bill pay or drop-off processing time is involved.
Late fee	Bills not paid in full in the office by the due date are charged a 5% late fee.	Use AutoPay or confirm payment posting if paying close to deadline.

Findlay Water Problems, Emergencies and Who to Call

Billing questions and water problems are different. If you have a service application or bill question, use the Water/Sewer Billing Office. If you have a water distribution issue, use the Water Distribution contacts.

Problem	Official contact	What to say when calling
Billing, service application, payment question	419-424-7190	Give account number, service address and billing question.
Water distribution issue	419-424-7192	Describe leak, pressure issue, valve/meter issue or location problem.
After-hours emergency	419-424-7193	Give exact location, visible problem and whether property/street damage is occurring.
Water treatment plant question	419-424-7193	Ask about treatment plant or water quality-related direction.
Digging project	Call 811 or 1-800-362-2764	Contact Ohio Utilities Protection Service at least 48 hours before digging.

Emergency tip: If you see active flooding, a broken main, street damage, or a water issue outside normal hours, call the after-hours emergency number instead of waiting for the billing office.

High Findlay Water/Sewer Bill Checklist

A high Findlay utility bill can come from actual water use, sewer charges, a leak, irrigation, a longer cycle, a missed payment or a payment applied incorrectly. Before calling, separate the bill into water, sewer and payment-history issues.

Running toilet A toilet can run quietly and increase both water and sewer-related charges.

Outdoor watering Check hoses, sprinklers, garden lines, pools and pressure washing.

Water heater or hidden leak Look around water heater, basement, crawlspace, soft ground and appliance lines.

Payment not posted Confirm bank bill pay or card payment posted to the correct City utility account number.

Billing cycle Residential bills are bi-monthly, so compare the right billing periods before assuming an error.

Meter access or reading issue Keep the meter area clear and ask the City if the usage does not match your actual use.

Have this ready before contacting the Billing Office

Current bill and previous bill.
Utility account number and service address.
Payment proof if you recently paid.
Dates when usage changed or leak was discovered.
Photos, plumber invoice or repair receipt if a leak was fixed.
Notes about guests, irrigation, pool filling, tenants or business use changes.

Official City of Findlay Water/Sewer Links

Use these official City resources for payment, bill access, AutoPay, service application, rates, forms and water department contacts.

Water/Sewer Bill Pay

Official City page for AutoPay, phone payment, bank payment, in-person and mail payment details.

Open bill pay

Water/Sewer Billing Office

Official billing office page with due date, late fee, billing cycle, forms and rate links.

Open billing office

Apply for Service

Official service application information, office hours, required photo ID and contact details.

Open service page

City Water Department

Official Water Department page with billing, distribution, treatment, reservoir and report-a-problem links.

Open water page

SmartBill / SmartPay Works

Official online bill access portal for City of Findlay utility bill viewing.

Open bill access

Billing FAQs

Official FAQ information, including card payment and ACI Payments convenience fee notes.

Open FAQs

Map to the Findlay Water/Sewer Billing Office

The Water/Sewer Billing Office is located at 136 North Blanchard St., Findlay, OH 45840. Use this location for service applications, billing questions and in-person payment support.

City of Findlay Water Department FAQs

How do I pay my City of Findlay water/sewer bill?

Use the official City of Findlay Water/Sewer Bill Pay page. Payment options include AutoPay, online card payment through ACI Payments, phone payment, payment through your bank, mail and in-person payment.

What is the Findlay Water/Sewer Billing Office phone number?

Call 419-424-7190 for Water/Sewer Billing Office questions, service applications and account help.

Where is the Findlay Water/Sewer Billing Office?

The office is located at 136 North Blanchard St., Findlay, OH 45840.

What are the Findlay Water/Sewer Billing Office hours?

The City Apply for Service page lists office hours as Monday through Friday, 8:00 AM to 4:45 PM.

Can I pay my Findlay water bill by phone?

Yes. The City bill pay page says to call 1-800-272-9829, choose Option 3, and use jurisdiction code 4553. ACI Payments collects a convenience fee for this service.

Is AutoPay free for City of Findlay water/sewer bills?

The City says there is no charge to pay by AutoPay. AutoPay can help avoid late fees as long as funds are available in your bank account.

When are Findlay water/sewer bills due?

The City Water/Sewer Billing Office page says utility bills are due on the 12th of the month.

What late fee does Findlay charge on water/sewer bills?

The City says bills not paid in full in the office by the due date are charged a 5% late fee.

How often are Findlay water/sewer customers billed?

The City says residential customers are billed bi-monthly, while commercial and industrial customers are billed monthly.

How do I start water or sewer service in Findlay?

For existing service, the City says to visit the Water/Sewer Billing Office at 136 North Blanchard Street and fill out the application. A driver’s license or other photo ID is required.

Who do I call for an after-hours water emergency in Findlay?

The City Water page lists Water Distribution after-hours emergency contact at 419-424-7193.

Is WaterBillGuide.us the official City of Findlay website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, start service, approve forms or represent the City of Findlay.

Best Next Step for Findlay Water/Sewer Customers

If your bill is normal, use the official bill pay page and choose AutoPay, online payment, phone payment, bank payment, mail or in-person payment. If you are near the 12th due date, use a method that posts quickly. If you are starting service, visit the Water/Sewer Billing Office with photo ID. If you have an active water problem, call Water Distribution instead of the billing office.

Pay Bill Billing Office View Bill After-Hours Emergency

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for City of Findlay, Ohio water and sewer customers. It corrects the old post’s incorrect New York City water department details and focuses on Findlay’s official payment options, billing office, AutoPay, SmartBill access, service application, due date, late fee and emergency contacts.

WaterBillGuide.us is not the City of Findlay and does not process payments, access utility accounts, start service, approve forms, waive late fees or dispatch water crews. For account-specific help, use the official City contacts and links above.

Official resources checked include the City of Findlay Water/Sewer Bill Pay page, Water/Sewer Billing Office page, Apply for Service page, Water Department page, Billing FAQs and SmartPay Works bill access page.

Quarks_Systems

Editorial Team

WaterBillGuide.us

The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.

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Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely

Prepare before late fees or shutoff

Check high bill and leak causes

Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

City

State

Utility / Water Department name

What do you need?

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

The payment page is linked from the official city, county, or utility website.

The page asks for your utility account number, customer number, or service address.

The page uses HTTPS and shows the utility/payment processor name clearly.

Any card fee, e-check fee, or convenience fee is shown before payment.

You can save or print a confirmation number after payment.

You checked whether late, shutoff, or reconnect notices require calling the office after payment.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

What is your current situation?

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Possible cause

Approx. bill increase

Quick leak test Turn off all water, then check whether the meter still moves.

Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.

Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Service request type

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

What do you need most?

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

City / Utility

Account number

Service address

Reason

Your name

Extra detail