City of Florence Water Department – Pay Bill, Contact & Services Guide

City of Florence Water Bill Quick Facts

Choose the Right Florence Utility Action

A normal bill payment, a new service request, a leak, a sewer backup and a bank draft setup should not be handled the same way. Start with the action below that matches your situation.

How to Pay Your City of Florence SC Water Bill

The official Florence water bill page lists several payment options. For most users, the online portal is fastest. If you need help with the account, call Utility Finance before submitting payment.

1. Open the official online bill pay portal.
   Use the City’s listed portal: ubill.cityofflorence.com.
2. Keep your latest City services bill nearby.
   You may need the account details from the current statement to view, pay or link the account.
3. Choose your payment route.
   Florence lists online payment, telephone payment, bank transfer through your bank’s bill pay, bank draft, mail, drop boxes and in-person options.
4. Do not use unsupported apps.
   Do not try to pay with Cash App, Chime or Apple Pay because the City says those are not accepted.
5. Save payment proof.
   Keep your confirmation, receipt, check copy, bank bill-pay record or money order receipt until the payment posts.

Florence Water Bill Payment Options

Use the payment option that fits your situation. If you are close to a deadline, choose a method that gives you clearer proof and faster handling.

Bank Draft for Florence Water and Sewer Bills

Bank draft is a strong option if you want to avoid repeat manual payments. The City says water and sewer utility bills can be drafted from your checking account, and returning the form by the 20th of the month can make the payment draft the following month.

1. Open the City’s bank draft application or contact Utility Finance.
   Use the official water bill page or call 843-665-3155.
2. Complete the bank draft form carefully.
   Use the same customer/account details shown on your water and sewer bill.
3. Attach a voided check if required.
   The City’s Utility Finance information says to return the bank draft form with a voided check.
4. Submit early in the month.
   If the form is returned by the 20th, the City says your payment will be drafted the following month.
5. Keep paying manually until draft is active.
   Do not assume bank draft begins immediately. Watch your next bill or call Utility Finance to confirm.

Start Water and Sewer Service in Florence SC

New or temporary service typically requires proper application details. The City provides a water and sewer application for service, and Utility Finance is the best contact for account setup questions.

Report a Water Leak in Florence SC

The City says Public Works should be called during normal operating hours for water leaks. After-hours and holiday calls are routed to Police Dispatch and then to on-call Public Works and Utilities personnel.

1. Call Public Works during normal hours.
   For water leaks during normal operating hours, call 843-665-3236.
2. Use after-hours routing when the City Center is closed.
   For after-hours water or sewer issues, call 843-665-3236. The calls are routed to Police Dispatch and on-call staff.
3. Give a clear location.
   Provide street address, nearest cross street, landmark, meter location and whether water is flowing into a road, yard or structure.
4. Know the meter boundary.
   The City’s water leak page explains the city normally repairs leaks in the distribution system up to the point of delivery, which is the water meter.
5. Document the issue safely.
   Take photos only if it is safe. Do not stand in traffic, washed-out ground or floodwater.

After-Hours Water or Sewer Emergency

Water breaks and sewer backups should not wait for the next billing day. Florence lists separate guidance for water and sewer emergencies during business hours and after hours.

High Florence Water Bill Checklist

A high City of Florence water and sewer bill can come from a hidden leak, running toilet, irrigation issue, billing-period change, bank-draft timing issue, outdoor faucet leak or seasonal usage. Check these items before assuming a billing error.

Before calling Utility Finance

• Current and previous bills.
• Account number and service address.
• Payment confirmation or bank draft status.
• Dates when usage changed.
• Photos or plumber receipt if a leak was repaired.
• Notes about outdoor use, guests, irrigation or vacant-property usage.

Florence Water Quality Reports and Water Concerns

The City provides water quality reports for customers and explains that Consumer Confidence Reports are available online. These reports help customers understand testing, water sources and compliance with drinking water regulations.

Official City of Florence SC Water and Sewer Links

Use these official resources for payments, billing questions, bank draft, start service, leak reporting, emergency contact and water quality information.

Map to City of Florence Utility Finance

Utility Finance is located at 324 West Evans Street, Florence, SC 29501. For billing questions, call first when possible so you bring the correct documents.

City of Florence Water Department FAQs

Editorial Review and Disclaimer

This Florence water guide was rewritten to remove incorrect NYC water department information and replace it with City of Florence, South Carolina utility billing, payment, bank draft, emergency, leak reporting, start-service and water-quality resources.

WaterBillGuide.us is not the City of Florence and does not process payments, access customer accounts, restore service, approve adjustments, handle emergencies or make billing decisions. For account-specific help, contact City of Florence Utility Finance or Public Works directly.

Official resources checked include City of Florence Water Bill, Utility Finance, Water and Sewer Services, Water Leak, After-Hours Emergency Contacts, Water Quality Reports and Water Production pages.