City of Hattiesburg Water Department – Pay Bill, Contact & Services Guide

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Hattiesburg MS Water & Sewer Billing Guide

Pay a Hattiesburg Water Bill, Find the Billing Office, or Report a Water/Sewer Issue

City of Hattiesburg water customers should use the official Water & Sewer and Municipal Online Payments resources for water bill payment, bank draft, mail payment, drop boxes, billing questions and service issues.

This guide is written for practical needs: paying online, avoiding mailing delays, using a community drop box, setting up bank draft, reporting water/sewer problems through Action Line and knowing which phone number to call after hours.

Pay Water Bill Online Call Water Billing Drop Box Locations Report Service Issue
Payment portal note: The official City Water & Sewer page says online billing is available and fees apply. Review the payment screen before submitting a card or online payment.
Service issue note: For water, sewer, garbage, trash or recycling concerns, the City Action Line is 601-545-4500. For after-hours water issues, the phone directory lists Water Plant #2 at 601-545-4630.

Hattiesburg Water Billing Quick Facts

Water Billing 601-545-4631 Billing questions, payment questions and account help.
Water & Sewer Office 601-545-4530 Main office listed in the City phone directory.
Billing Office 105 South Park Avenue Use for bank draft setup and in-person Water Billing help.
After Hours 601-545-4630 Water Plant #2 after-hours number listed by the City.

Choose the Hattiesburg Water Task You Need

A Hattiesburg water bill search can mean payment, bank draft, a missing bill, a drop box, a new service question, a sewer problem or a garbage charge on the water bill. Start with the right path below.

I need to pay online Use the City Municipal Online Payments portal and choose Utility Billing. Online steps
I want bank draft Submit a voided check to the Water Billing office at 105 South Park Avenue. Bank draft help
I want to mail payment Use the official Hattiesburg Water Billing PO Box and include your payment coupon. Mailing info
I need a drop box Use one of the City-listed community drop boxes when payment is not urgent. Find drop boxes
I have water/sewer issue Use Action Line for service issues and after-hours water number when needed. Report issue
My bill looks high Check leaks, billing days, sanitation charges and payment posting before calling. High bill checklist

How to Pay a Hattiesburg Water Bill Online

The official City of Hattiesburg online payment site includes Utility Billing. Use that portal instead of third-party bill-pay pages that may show in search results. The City Water & Sewer page notes online billing is available and fees apply, so review the fee screen before submitting.

  1. Open the official payment portal.
    Start here: City of Hattiesburg Municipal Online Payments.
  2. Choose Utility Billing.
    Select the Utility Billing option, then sign in, register or follow the portal’s account lookup/payment steps.
  3. Keep your current bill nearby.
    You may need your account number, service address, balance, due date and customer details from the bill.
  4. Review any fee notice.
    The City Water & Sewer page says fees apply for online billing. Check the total before clicking submit.
  5. Save your confirmation.
    Keep the receipt, confirmation number or screenshot until the payment posts to your account.
Urgent payment tip: If your bill is already past due or you are worried about disconnection, call Water Billing at 601-545-4631 before relying on mail or a drop box.

Hattiesburg Water Bill Payment Options

Hattiesburg gives customers several payment choices. The best option depends on whether your payment is routine, close to the due date, mailed, automatic, or tied to an account problem.

Payment method
Official detail
Best practical use
Online payment
Municipal Online Payments / Utility Billing
Fastest option for many normal bills. Review the fee before submitting.
Mail payment
Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897
Non-urgent check or money order payment. Mail early enough to avoid late posting.
Bank draft
Submit a voided check to 105 South Park Avenue
Best for long-term customers who want automatic monthly payment.
Community drop boxes
City-listed drop box locations throughout Hattiesburg
Useful for non-urgent payments when you do not want to mail payment.
Phone/account help
601-545-4631
Best when the balance looks wrong, payment has not posted, or the due date is close.
Practical choice: Online is best for speed, bank draft is best for avoiding missed due dates, and drop boxes or mail are better only when the payment is not urgent.

Set Up Hattiesburg Water Bill Bank Draft

Bank draft is useful if you want to avoid repeat monthly payment steps. The City Water & Sewer page says customers can submit a voided check to the office located at 105 South Park Avenue.

  1. Confirm your account is eligible.
    Call Water Billing at 601-545-4631 if you are unsure whether bank draft can be added to your account.
  2. Prepare a voided check.
    Use the bank account you want drafted for your monthly water bill.
  3. Visit or contact the Water Billing office.
    The City lists the office at 105 South Park Avenue.
  4. Ask when the draft begins.
    Continue paying normally until Water Billing confirms the automatic draft is active.
  5. Update bank changes quickly.
    If your checking account changes or closes, contact Water Billing before the next bill date.
Good for: homeowners, long-term renters and residents who often forget due dates. If you are moving soon, ask how to cancel bank draft before the final bill.

Mailing a Hattiesburg Water Bill Payment

Mail payment is still useful for customers who prefer check or money order, but it is not the best option when the due date is very close.

Official mail address:
Hattiesburg Water Billing
PO Box 1897
Hattiesburg, MS 39403-1897

Mail payment checklist

  • Include the payment coupon if available.
  • Write the water account number on the check or money order memo line.
  • Do not mail cash.
  • Mail early enough for postal and processing time.
  • Keep a photo or copy of your check/money order and bill coupon.
  • Call Water Billing if the due date is close or the payment has not posted.

Hattiesburg Water Bill Drop Box Locations

The City Water & Sewer page lists several community drop boxes for water bill payments. Drop boxes can be convenient, but they are not ideal for last-minute past-due payments unless Water Billing confirms timing.

Drop box location
Best use
Important caution
Cloverleaf Mall
Convenient community payment drop-off.
Use only when posting time will not create a late-payment problem.
Starbucks on Hardy Street
Drop-off option for customers near Hardy Street.
Do not place cash in a drop box.
Water Billing Office
Best drop-off option if you also need billing office help.
Call if you need same-day posting confirmation.
Engineering Building
Downtown drop box at 212 West Front Street.
Keep proof of payment and account details.
Drop box safety: Use check or money order, include your account number, and avoid drop boxes for urgent shutoff-risk payments unless Water Billing confirms what to do.

Report Hattiesburg Water, Sewer, Garbage or Trash Service Issues

The City Action Line is the general reporting route for water/sewer service issues and garbage, trash or recycling concerns. Use the after-hours water number when a water problem happens outside normal office time.

Issue
Who to contact
What to report
Water or sewer service concern
Action Line: 601-545-4500
Address, issue type, when it started, photos if safe and contact details.
After-hours water problem
Water Plant #2: 601-545-4630
Exact location, no water/low pressure/leak details and whether neighbors are affected.
Garbage, trash or recycling concern
Action Line: 601-545-4500
Pickup address, cart issue, missed collection or service problem.
Water billing problem
Water Billing: 601-545-4631
Account number, payment date, receipt number, balance or bill issue.
Safety note: For sewage backup, major water leak, street flooding or a public safety concern, call immediately. Do not wait for a billing-office response.

High Hattiesburg Water Bill Checklist

A high Hattiesburg water bill can come from a real usage change, a leak, a missed payment, a billing-cycle difference, bank draft not starting yet, extra sanitation charges or additional cans added to the water bill.

Running toilet A toilet can leak quietly and raise usage. Try a dye test or listen for repeated refilling.
Outdoor leak Check hoses, spigots, irrigation, pool filling and wet spots near the meter line.
Sanitation charge Hattiesburg garbage resources note that extra cans can add a monthly charge to the water bill.
Payment not posted Confirm whether mailed, drop box or online payment was applied to the correct account.
Bank draft timing Do not assume draft starts immediately after submitting a voided check.
Hidden plumbing issue Look near the water heater, crawlspace, basement, appliance lines and soft ground.

Before calling Water Billing, gather this

  • Current bill and previous bill.
  • Account number and service address.
  • Payment confirmation, check image or money order receipt if you recently paid.
  • Date and location of any drop box payment.
  • Leak repair receipt, plumber invoice, parts receipt or photos if a leak was found.
  • Notes about outdoor water use, guests, additional cans or service changes.

Starting Service, Deposits and Monthly Billing Basics

The City Services page says residential customers need to present a valid photo ID, social security card and a $75 deposit to begin services. Commercial customers need a tax ID number and a $75 deposit. It also says residents are billed once a month for city services.

Need
What the City says
Practical tip
Residential start service
Valid photo ID, social security card and $75 deposit.
Bring documents in person and call ahead if you recently moved or changed names.
Commercial start service
Tax ID number and $75 deposit.
Confirm business name, service address and billing contact before opening the account.
Monthly billing
Residents are billed once a month for city services.
Set reminders or bank draft if you often miss due dates.
Service questions
City offers automatic draft, check and credit card payment options by phone or at the billing office.
Ask about current accepted payment methods because processing options can change.

Official Hattiesburg Water and Sewer Resources

Use these official City resources for payment, water billing, service questions, phone numbers, action line reporting and city service details.

Water & Sewer

Official page for water bill payment methods, mailing address, bank draft and community drop boxes.

Open Water & Sewer
Municipal Online Payments

Official City payment portal with Utility Billing access.

Open payment portal
Phone Directory

Official City directory with Water Billing, Water and Sewer main office and after-hours water number.

Open phone directory
Action Line

Official reporting route for water/sewer, garbage, trash, recycling and city service issues.

Open Action Line
City Services

Official city services page with start-service requirements and monthly billing notes.

Open City Services
Garbage and Trash

Useful when water bill charges include sanitation or extra can fees.

Open Garbage & Trash

Map to Hattiesburg Water Billing Office

The City Water & Sewer page lists the Water Billing Office at 105 South Park Avenue. Use the map for bank draft setup, in-person billing questions and water account help.

Map to Engineering Building Drop Box

The City lists a downtown community drop box at the Engineering Building, 212 West Front Street. Use this only when payment timing is not urgent.

City of Hattiesburg Water Department FAQs

How do I pay my Hattiesburg water bill online?

Use the official City of Hattiesburg Municipal Online Payments portal and select Utility Billing. The City Water & Sewer page notes that online billing is available and fees apply.

What is the Hattiesburg Water Billing phone number?

The City phone directory lists Water Billing at 601-545-4631.

What is the Hattiesburg Water and Sewer main office number?

The City phone directory lists Water and Sewer Main Office at 601-545-4530.

Who do I call for after-hours water problems in Hattiesburg?

The City phone directory lists After Hours Water Plant #2 at 601-545-4630.

Where is the Hattiesburg Water Billing Office?

The City Water & Sewer page lists the Water Billing Office at 105 South Park Avenue, Hattiesburg, MS.

Where do I mail my Hattiesburg water bill payment?

Mail payment to Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897. Do not mail cash.

Can I set up automatic bank draft for Hattiesburg water billing?

Yes. The City Water & Sewer page says customers can submit a voided check to the office located at 105 South Park Avenue.

Where are Hattiesburg water bill drop boxes?

The City lists community drop boxes at Cloverleaf Mall, Starbucks on Hardy Street, the Water Billing Office and the Engineering Building at 212 West Front Street.

How do I report a Hattiesburg water or sewer service issue?

Use the City Action Line at 601-545-4500 for water/sewer service issues. For after-hours water issues, use the after-hours water number listed in the City phone directory.

What do I need to start Hattiesburg city services?

The City Services page says residential customers need a valid photo ID, social security card and $75 deposit. Commercial customers need a tax ID number and $75 deposit.

Why is my Hattiesburg water bill higher than normal?

Possible reasons include a running toilet, hidden leak, outdoor water use, payment not posting, bank draft not active yet, billing-cycle timing or extra sanitation-related charges on the water bill.

Is WaterBillGuide.us the official City of Hattiesburg website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, restore water service, set up bank draft or represent the City of Hattiesburg.

Best Next Step for Hattiesburg Water Customers

If your bill is normal, use the official online Utility Billing portal or a City-listed payment method and keep proof. If payment is close to the due date, call Water Billing before using mail or a drop box. If you have a water or sewer service issue, use Action Line or the after-hours water number.

Pay Online Call Water Billing Payment Methods Action Line

Editorial Review and Independent Guide Disclaimer

This replacement guide was written specifically for City of Hattiesburg, Mississippi water and sewer customers using official City Water & Sewer, Municipal Online Payments, Phone Directory, Action Line, City Services and Garbage/Trash resources.

WaterBillGuide.us is not the City of Hattiesburg. We do not process payments, access customer accounts, restore service, start service, set up bank draft, collect water bills or make billing decisions. For account-specific help, use the official City contacts listed above.

Official resources checked include the City of Hattiesburg Water & Sewer page, Municipal Online Payments portal, Phone Directory, Action Line, City Services page and Garbage/Trash service page.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.