City of Pasadena Water Department – Pay Bill, Contact & Services Guide

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Pasadena CA Water & Power Bill Guide

Pay Your Pasadena Water and Power Bill, Start Service, or Report a Water Emergency

Pasadena Water and Power is a combined utility, so your bill may include water, electric and related city utility services. The safest way to pay or manage your account is through the official PWP customer portal, Quick Pay, phone payment or the Municipal Services Payment Center at City Hall.

Use this guide if you need the correct payment link, MyMeter login, Quick Pay, new service setup, payment assistance, water emergency number, walk-up payment address or high-bill investigation steps.

Pay / Quick Pay Call Customer Service Bill Assistance Water Emergency
Most Pasadena customers should start here: Use the PWP customer portal if you need to pay, see past statements, set bill notifications, use Quick Pay, or start new water/electric service.
Emergency is different from billing: For water emergencies, call 626-744-4138. For life-threatening situations, call 911.

Pasadena Water and Power Quick Facts

Customer Service 626-744-4005 Billing, account service, start/stop service and payment help.
Water Emergency 626-744-4138 Use for urgent water emergencies.
Payment Center 100 N. Garfield Ave., Room N106 Pasadena, CA 91101.
Payment Center Hours 7:30 AM–5:15 PM Monday–Friday, except holidays.

Choose the Pasadena Utility Task You Need

Pasadena customers often search “water department” when they really need one of several utility tasks. Pick the route that matches your situation.

I need to pay now Use Quick Pay if you only want to pay the latest bill without logging in. Payment steps
I need full account access Create or sign in to MyMeter for statements, notifications and account management. Login help
I am moving in Start new water or electric service through the customer portal. Start service
I cannot pay on time Review bill assistance and payment arrangement options before the due date. Assistance
I have a water emergency Use the emergency water number, not the payment center. Emergency contacts
My bill is too high Check leaks, usage, past statements, and PWP’s leak assistance resources. High bill checklist

How to Pay Your Pasadena Water and Power Bill Online

The official PWP customer portal includes Quick Pay, account login, bill access, past statements and notifications. Quick Pay is the fastest path if you only need to pay the latest bill. Full account login is better if you want statements, usage details or saved account options.

  1. Open the official PWP customer portal.
    Start here: Pasadena Water and Power MyMeter portal.
  2. Choose Quick Pay or sign in.
    Use Quick Pay for the latest bill without logging in. Sign in if you need full account access, past statements or notification settings.
  3. Have your PWP account number ready.
    Payment by phone and many account actions require your PWP account number.
  4. Review the service address and amount.
    Confirm you are paying the right utility account before submitting payment.
  5. Save confirmation.
    Keep your receipt, confirmation number or screenshot until the payment appears on your account.
Payment safety note: Use the official PWP portal or City-linked payment pages. Avoid payment websites that do not clearly identify Pasadena Water and Power.

Pasadena Water and Power Payment Options

Pasadena offers several payment methods. Choose based on whether you need a fast payment, full account access, in-person payment or phone support.

Payment method
Official detail
Best practical use
Quick Pay
Available through the PWP customer portal.
Fast payment of your latest bill without signing in.
MyMeter account login
Account access for payments, past statements and notifications.
Best for customers who want ongoing account management.
Phone payment
Call 626-744-4005 with your PWP account number ready.
Useful when you want to pay by phone or need help from customer service.
Walk-up payment center
100 N. Garfield Ave., Room N106, Pasadena, CA 91101.
Useful when paying in person, asking account questions or bringing documents.
Payment mailing address
Pasadena Water and Power, P.O. Box 7120, Pasadena, CA 91109-7220.
Non-urgent mailed payments. Do not send cash.
Timing tip: If your account is past due or at risk, use online, phone or in-person help instead of mailing a payment close to the deadline.

PWP MyMeter Login, New Account Setup and Quick Pay Help

Pasadena Water and Power has a customer portal where users can manage utility bills, use Quick Pay, start service and see account tools. PWP also says customers may need to create a new account on the upgraded online account management system.

Portal issue
What to do
When to call
You only need to pay
Use Quick Pay from the PWP portal.
Call if the account or balance shown does not match your bill.
You need full access
Create or sign in to your PWP online account.
Call if the system cannot match your details.
Forgot login or PIN
Use the portal’s reset process.
Call customer service if reset fails or records do not match.
Refuse-only customer
Do not use water/electric start-service flow.
PWP portal says refuse-only customers should call 626-744-4005.

Before calling customer service, gather this

  • PWP account number from your bill.
  • Service address and account holder name.
  • Email address used for online account registration.
  • Screenshot or exact wording of the login error.
  • Whether you are using Quick Pay, full login, new service or past-statement access.

Start New Water or Electric Service with Pasadena Water and Power

The PWP customer portal includes a Start New Water / Electric Service option. This is useful if you are moving into Pasadena, opening a new account, or setting up water/electric service at a property.

  1. Open the official customer portal.
    Start at PWP MyMeter customer portal.
  2. Select Start New Water / Electric Service.
    Use this path for new water or electric service requests.
  3. Prepare your property details.
    Have the service address, move-in date, contact information and account holder details ready.
  4. Use the correct path for refuse-only accounts.
    The portal says refuse-only customers should call 626-744-4005.
  5. Save confirmation or notes.
    Keep any confirmation number, email or customer service note until service is active.
Moving tip: Do not wait until the same day. Account setup can take longer if verification, access, deposits or service details are required.

Pasadena Water and Power Bill Assistance and Payment Arrangements

Pasadena Water and Power says customers experiencing financial hardship may qualify for payment arrangements or bill assistance. The key is to contact customer service early, before the account becomes harder to resolve.

Call before the due date if possible: Contact PWP customer service at 626-744-4005 to ask about payment arrangements, bill assistance and income-qualified programs.
  1. Check the amount due.
    Review your current bill, past due amount and due date.
  2. Call customer service.
    Ask whether a payment arrangement, extension or bill assistance program may apply.
  3. Ask what must be paid now.
    Some arrangements may require a partial payment or specific follow-up.
  4. Prepare documents if requested.
    Have ID, account number, income/assistance documents and any notice ready.
  5. Write down the agreement.
    Record date, staff guidance, amount due, deadline and next steps.
Extra value tip: If the high bill is caused by a repaired leak, ask specifically about PWP’s Water Leak Assistance Program rather than asking only for a generic payment plan.

Pasadena Water Emergencies, Power Emergencies and Water Waste Contacts

Billing questions and emergency utility problems should not go to the same path. Use the correct number so the issue reaches the right team.

Issue
Official contact
Use this when
Water emergency
626-744-4138
Water main break, urgent water outage, major leak or water emergency.
Power emergency
626-744-4673
Power outage or electric emergency.
Life-threatening emergency
911
There is immediate danger, injury, fire, electrical hazard or public safety risk.
Report water waste
626-744-7311
You need to report water waste or ask conservation-related questions.
Billing or account issue
626-744-4005
Bill payment, login, assistance, start/stop service or account questions.
Safety rule: If water is causing property damage, street flooding or safety risk, call the emergency number first. Handle billing or account questions later.

High Pasadena Water and Power Bill Checklist

A high PWP bill can come from water use, electric use, seasonal changes, a hidden leak, irrigation, a payment issue or a billing-period change. Since PWP is a combined utility, do not assume the water portion is the only cause until you review the bill.

Separate water and power charges Look at each bill section before blaming the water portion.
Check toilet leaks A running toilet can waste a large amount of water quietly.
Review irrigation Sprinklers, drip systems and landscape watering can raise usage quickly.
Use past statements The app and portal can help you compare statements and usage patterns.
Check payment posting Make sure a recent payment posted to the correct account before paying again.
Ask about leak assistance If a leak was repaired, ask PWP whether Water Leak Assistance Program rules apply.

Have this ready before calling PWP

  • Current bill and previous bill.
  • PWP account number and service address.
  • Payment confirmation if you recently paid.
  • Photos, plumber invoice or repair receipt if there was a leak.
  • Notes about irrigation, guests, electric use, new appliances or household changes.
  • Screenshot of portal usage or past statements if available.

PWP App, Notifications and Outage Alerts

Pasadena Water and Power has promoted its customer app and online account tools for bill payment, past statements, bill notifications, usage tracking, outage updates and service requests. These tools are useful if you want fewer missed bills and better visibility into usage.

Past statements Use the app or portal to check previous statements before disputing a bill.
Bill notifications Set notifications so you do not miss payment dates or new statements.
Outage alerts Keep your contact information current so outage notifications can reach you.
Official app note: The Pasadena Water and Power app is listed for mobile account access, secure bill payment, past statements and bill notifications.

Official Pasadena Water and Power Links and Contacts

Use these official PWP and City resources for payment, account login, contact details, bill assistance, start service and emergency reporting.

PWP Customer Portal

Quick Pay, account login, start service, outage contact and account tools.

Open portal
Pasadena Water and Power Home

Official PWP homepage with payment, account, rates, outage and customer links.

Open PWP site
Contact Us

Customer service, emergency numbers, mailing addresses and payment center details.

Open contact page
Payment Options

Phone payment, in-person payment and accepted payment methods at the payment office.

Open payment options
Manage Your Account

Login help, paperless billing, fraud protection, water leak assistance and service interruption policy.

Open account help
Bill Assistance

Payment plan arrangements and income-qualified customer support programs.

Open assistance page

Map to Pasadena Municipal Services Payment Center

The PWP walk-up payment center is located at Municipal Services Payment Center / City Hall, 100 N. Garfield Ave., Room N106, Pasadena, CA 91101. Use this location for in-person utility payments and payment center support.

Pasadena Water and Power FAQs

How do I pay my Pasadena Water and Power bill online?

Use the official PWP MyMeter customer portal. Choose Quick Pay if you only want to pay the latest bill, or sign in if you need full account access, past statements and notification settings.

What is Pasadena Water and Power customer service phone number?

Call 626-744-4005. PWP lists customer service hours as Monday through Friday, 7:30 AM to 5:30 PM, except holidays.

What number do I call for a Pasadena water emergency?

Call 626-744-4138 for water emergencies. For life-threatening emergencies, call 911.

Where can I pay a Pasadena Water and Power bill in person?

Go to the Municipal Services Payment Center / City Hall at 100 N. Garfield Ave., Room N106, Pasadena, CA 91101. PWP lists payment center business hours as Monday through Friday, 7:30 AM to 5:15 PM, except holidays.

Can I pay a Pasadena Water and Power bill by phone?

Yes. PWP says to call customer service at 626-744-4005 and have your PWP account number ready.

How do I start new service with Pasadena Water and Power?

Use the official PWP customer portal and choose Start New Water / Electric Service. Refuse-only customers should call 626-744-4005.

What should I do if I cannot pay my Pasadena utility bill?

Call PWP customer service at 626-744-4005 and ask about payment arrangements or bill assistance. PWP lists bill assistance and low-income programs for customers needing extra help.

Can Pasadena customers get help after a water leak?

PWP lists a Water Leak Assistance Program under account management resources. If you repaired a leak, gather the repair proof and call customer service to ask whether the program may apply.

How do I report water waste in Pasadena?

Pasadena Water and Power lists 626-744-7311 for reporting water waste.

What is the payment mailing address for Pasadena Water and Power?

The payment mailing address is Pasadena Water and Power, P.O. Box 7120, Pasadena, CA 91109-7220. PWP says not to send cash.

Is WaterBillGuide.us the official Pasadena Water and Power website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, start service, restore service, approve assistance or represent Pasadena Water and Power.

Best Next Step for Pasadena Water and Power Customers

If your bill is normal, use the PWP portal or Quick Pay and save your confirmation. If you need help paying, call customer service before the account becomes urgent. If water is actively leaking, flooding or creating safety risk, call the water emergency number first and handle billing later.

Pay / Quick Pay Customer Service Bill Assistance Water Emergency

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for Pasadena Water and Power customers in Pasadena, California. It uses official PWP customer portal, payment options, contact, account management and bill assistance resources, and it corrects the older page’s confusing address and contact details.

WaterBillGuide.us is not Pasadena Water and Power or the City of Pasadena. We do not process payments, access accounts, start service, approve assistance, restore water service or dispatch emergency crews. For account-specific help, use the official PWP contacts and links above.

Official resources checked include Pasadena Water and Power home page, customer portal, Contact Us page, Payment Options page, Manage Your Account page, Bill Assistance page and official PWP app/account resources.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.