City of Texas City Water Department – Pay Bill, Contact & Services Guide

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Texas City TX Utility Billing Guide

Pay Your Texas City Water Bill, Start Service, or Report a Leak Using the Correct City Office

The old version of this post used New York City water information, which is not useful for Texas City residents. This replacement guide is for City of Texas City, Texas utility customers who need to pay a water, sewer and garbage bill, contact Utility Billing, start service, close an account, report a leak or check water usage.

Texas City utility billing has local rules that matter: two billing cycles, a convenience fee for Invoice Cloud online payments, new-service deposit requirements, and separate contacts for water billing and leak reporting.

Pay Utility Bill Call Billing Start Service Report Leak
Correct official source: Use the City of Texas City website and its official Pay Online / Utility Billing pages. Do not use NYC DEP links, Flushing NY addresses or New York phone numbers for Texas City utilities.
Online payment fee: Texas City says online payment is handled through Invoice Cloud and a $2.95 convenience fee is charged for using the service.

Texas City Utility Billing Quick Facts

Utility Billing 409-643-5923 Billing, account questions and payment support.
Billing Office 2000 Texas Ave. Texas City, TX 77590.
Leak Reporting 409-643-5860 If calling after hours, listen to the recording for the on-call number.
Mailing Address P.O. Box 3837 Attn: Utility Customer Service, Texas City, TX 77592-3837.

Choose the Texas City Utility Task You Need

A Texas City water bill search is not always only about payment. You may need a new account, a leak report, a billing-cycle explanation, EyeOnWater usage tracking or a close-account form.

I need to pay online Use the official City Pay Online page and review the Invoice Cloud fee before submitting. Payment steps
I need new service Owners and transfers have specific documents, ID and deposit requirements. New account help
I see a water leak Leak reporting is handled separately from billing. Leak reporting
My bill looks high Check billing cycle, usage, EyeOnWater and leaks before calling. High bill checklist
I am closing an account Close by phone, in person or email with required verification. Close account
I need rates or cycle info Texas City has two billing cycles based on location. Billing cycles

How to Pay Your Texas City Water Bill Online

Texas City utility payments can be made online through the City’s official Pay Online page. The City says online payments are available 24 hours a day, seven days a week through Invoice Cloud with several payment methods.

  1. Open the official Pay Online page.
    Start here: City of Texas City Pay Online.
  2. Use the utility payment link.
    The City payment page links to Invoice Cloud for online utility payments.
  3. Have your current bill ready.
    Use the account number, service address and current balance from your latest Texas City utility bill.
  4. Review the convenience fee.
    The City says a $2.95 convenience fee is charged for using the online service and will be visible before submitting payment.
  5. Save your receipt.
    Keep the confirmation number, receipt email or screenshot until the payment appears in your payment history.
Useful online feature: Texas City says customers can view bills, water usage and payment history online. Use this before calling about a missing payment or high bill.

Texas City Utility Payment Options

Texas City provides multiple utility payment routes. Choose based on urgency, payment fee preference and whether you need customer service help.

Payment method
Official detail
Best practical use
Online
City Pay Online page / Invoice Cloud
Fast online payment, usage review and payment history access. Review the $2.95 fee first.
In person
Interim City Hall, 2000 Texas Avenue, Texas City, TX 77590
Best when you need direct billing help or account review.
By mail
P.O. Box 3837, Attn: Utility Customer Service, Texas City, TX 77592-3837
Non-urgent check or money order payments. Allow mailing and processing time.
Retail locations
The City “Where Do I” page mentions more than 90 local retail locations.
Useful if you prefer in-person third-party retail payment. Keep the receipt.
Billing office help
409-643-5923 or waterbilling@texascitytx.gov
Best for payment posting, account confusion, transfer, balance or billing-cycle questions.
Do not mail urgent payments: If your account is close to disconnection, mailing a payment may be too slow. Contact Utility Billing first and ask which method will protect the account.

Texas City Water, Sewer and Garbage Billing Cycles

Texas City’s Water & Sewer Rates page says the Utility Billing Department has two billing cycles for water, sewer and garbage services. These cycles are based on your location inside the city and cannot be changed.

Billing cycle
Area described by the City
Approximate billing timing
Cycle 1
Bay Street to east of 25th Street N
Billed approximately on the 5th of each month.
Cycle 2
West of 25th Street N to the Lago Mar area
Billed approximately on the 20th of each month.
Why this matters: If your neighbor receives a bill on a different date, it may be because your homes are in different billing cycles. Texas City says billing cycles are based on location and cannot be changed.

Start New Residential Water Service in Texas City

Texas City’s New Residential Accounts and Transfers page explains that new service is not only a payment step. The applicant may need a service contract, proof of ownership or transfer information, a current driver license and a deposit. Any outstanding water account balances must be paid before new service begins.

  1. Open the official new account page.
    Start here: New Residential Accounts and Transfers.
  2. Check whether you are owner, tenant or transfer customer.
    Requirements can differ based on who is applying and what type of account change is needed.
  3. Prepare identification.
    Texas City says expired driver licenses will not be accepted for owner requirements.
  4. Prepare proof of ownership if required.
    The City lists examples such as HUD-1 Statement, Closing Disclosure or Galveston CAD ownership printout.
  5. Prepare the deposit.
    The City page lists a $150 deposit for owner new residential account requirements.
  6. Clear outstanding water balances.
    The City says outstanding water account balances must be paid in full before water service begins.
Move-in warning: Do not wait until the day you need water. Missing ID, ownership proof, deposit or unpaid balances can delay service setup.

Close a Texas City Water Account

Texas City says water accounts may be closed by customer request, non-payment after disconnection, or death of customer with verification. If you are moving out, close the account properly so the final bill and responsibility date are clear.

Close method
Official detail
Best practical step
By phone
Verified with a personal identifier.
Call Utility Billing and have your account details ready.
In person
Requires current photo ID.
Visit 2000 Texas Ave. with ID and final service date.
By email
Requires attached form and photo ID.
Use the City’s Disconnection Form and verify required attachments.
Death of customer
Verification with death certificate.
Contact Utility Billing for the correct process before sending documents.
Final bill tip: Keep your close-account request, final service date, forwarding address and final payment proof until the account shows a zero balance.

Report a Texas City Water Leak

Water leak reporting should go through the Utilities contact, not the general payment portal. Texas City lists water leak reporting at 409-643-5860 and says after-hours callers should listen to the recording for the on-call number.

Leak reporting number: Call 409-643-5860. If it is after hours, follow the recording for the on-call number.
  1. Call quickly if water is actively running.
    Street leaks, meter leaks, possible main breaks and fast-moving water should not wait.
  2. Give an exact location.
    Provide address, cross street, landmark, side of street and whether water is near a meter, road or ditch.
  3. Keep people away from unsafe areas.
    Avoid standing water near electrical equipment, traffic lanes or unstable ground.
  4. Take photos from a safe distance.
    Photos can help your own records if the leak affects your property or bill.
  5. Use billing only after the emergency is reported.
    If the leak affects your bill, contact Utility Billing after the leak has been reported or repaired.

High Texas City Water Bill Checklist

A high bill can come from water usage, sewer/garbage charges, a leak, a billing-cycle issue, a previous unpaid balance or a payment that did not post. Texas City also provides EyeOnWater information so customers can monitor usage and possible leaks.

Check EyeOnWater Use EyeOnWater to review supported account usage and possible leak alerts.
Compare billing cycle Cycle 1 and Cycle 2 bill on different approximate dates, based on location.
Look for toilet leaks A running toilet can waste water quietly and raise water and sewer-related charges.
Inspect outdoor water Check irrigation, hoses, pools, garden lines, pressure washing and outdoor spigots.
Review payment history Confirm that your last payment posted to the correct account before paying twice.
Separate line items Texas City utility billing includes water, sewer and garbage services, so check what actually increased.

Have this ready before calling Utility Billing

  • Current bill and previous bill.
  • Utility account number and service address.
  • Payment confirmation if you recently paid.
  • EyeOnWater usage screenshot if available.
  • Leak repair receipt, plumber invoice or photos if a leak was fixed.
  • Notes about irrigation, guests, pool filling, outdoor watering or new tenants.

EyeOnWater App for Texas City Customers

Texas City provides EyeOnWater information for supported water utility accounts. EyeOnWater lets customers connect to supported water utility accounts, review water usage and receive possible leak alerts.

  1. Open the official EyeOnWater page.
    Start here: Texas City EyeOnWater App.
  2. Use the app or website option.
    The City links to Apple, Android and EyeOnWater website resources.
  3. Connect your supported water account.
    Use the details required by EyeOnWater and your utility account.
  4. Watch usage trends.
    Look for unusual continuous use, sudden spikes or overnight usage when no water should be running.
  5. Use alerts before a big bill arrives.
    Leak alerts can help you catch problems before the next billing cycle.

Official Texas City Utility Links and Contacts

Use these official City resources for payment, Utility Billing, new accounts, closing accounts, rates, water leaks and usage monitoring.

Pay Utility Bill Online

Official City payment page for online utility payments through Invoice Cloud.

Open Pay Online
Utility Billing

Official billing page with phone, mailing address, payment link and utility billing FAQs.

Open Utility Billing
Utilities Department

Official utility contacts for water billing, water leaks and backflow prevention.

Open Utilities page
New Residential Accounts

Official requirements for starting or transferring residential water service.

Open new account page
Close Account

Official ways to close a water account by phone, in person or email with required verification.

Open close account page
Water & Sewer Rates

Official billing cycles and water/sewer rate information.

Open rates page
EyeOnWater App

Official usage monitoring and possible leak alert resource for supported accounts.

Open EyeOnWater
Where Do I Pay My Water Bill?

Official summary of online, mail, retail and in-person payment options.

Open payment options

Map to Texas City Utility Billing

Texas City Utility Billing is listed at 2000 Texas Ave., Texas City, TX 77590. Use this map for in-person payment, account review and utility customer service visits.

Texas City Water Department FAQs

How do I pay my Texas City water bill online?

Use the official City of Texas City Pay Online page. The City links customers to Invoice Cloud for online utility payments.

What is the Texas City Utility Billing phone number?

Call 409-643-5923 for Utility Billing account and payment questions.

Where is Texas City Utility Billing located?

Texas City Utility Billing is listed at 2000 Texas Ave., Texas City, TX 77590.

Is there an online payment fee for Texas City utility bills?

Yes. The official Pay Online page says Invoice Cloud charges a $2.95 convenience fee for using the online payment service.

Who do I call to report a water leak in Texas City?

Call 409-643-5860 for water leak reporting during listed hours. If calling after hours, listen to the recording for the on-call number.

Can I view my Texas City water usage online?

Yes. Texas City says online users can view bills, water usage and payment history. The City also provides EyeOnWater information for usage monitoring and possible leak alerts.

What are the Texas City water billing cycles?

Texas City says Cycle 1 covers Bay Street to east of 25th Street N and is billed approximately on the 5th. Cycle 2 covers west of 25th Street N to the Lago Mar area and is billed approximately on the 20th.

What do I need to start new residential water service?

Texas City lists requirements such as a service contract, proof of ownership for owners, current driver license and deposit. Outstanding water balances must be paid in full before new service begins.

How do I close a Texas City water account?

The City says accounts may be closed by customer request over the phone with personal identifier verification, in person with current photo ID, or by email with a form and photo ID.

Why is my Texas City water bill higher than normal?

Common reasons include higher water use, sewer or garbage charges, a running toilet, outdoor watering, irrigation, leak, previous unpaid balance, billing cycle timing or a missing payment. Use online usage history and EyeOnWater if available.

Is WaterBillGuide.us the official Texas City Water Department?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access utility accounts, start or stop service, dispatch crews or represent the City of Texas City.

Best Next Step for Texas City Water Customers

If your bill is normal, use the official Texas City Pay Online page and review the $2.95 Invoice Cloud fee before submitting. If you need new service, gather your ID, proof, deposit and account details first. If you see a water leak, call the leak reporting number instead of using a billing form.

Pay Online Call Billing Start Service Report Water Leak

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten specifically for City of Texas City, Texas utility customers. It corrects the old post’s incorrect New York City information and focuses on official Texas City payment, Utility Billing, new service, close account, water leak, billing cycle and EyeOnWater resources.

WaterBillGuide.us is not the City of Texas City. We do not process payments, access utility accounts, start or stop water service, close accounts, approve adjustments or dispatch leak crews. For account-specific help, use the official City links and phone numbers listed above.

Official resources checked include the City of Texas City Pay Online page, Utility Billing page, Utilities page, New Residential Accounts and Transfers, Close Account, Water & Sewer Rates, EyeOnWater App and Where Do I payment options.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.