Department of Water and Power City of Los Angeles – Pay Bill, Contact & Services Guide

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Los Angeles LADWP Customer Guide

Pay an LADWP Bill, Set Up Help, or Protect Your Account From Payment Mistakes

The Los Angeles Department of Water and Power is not just a water department. Most customers receive a combined LADWP utility bill for water and/or power service, so payment, account help, service start/stop, outage reporting and assistance programs should be handled through official LADWP channels.

This guide gives you the safer route for online payment, phone payment, My Account login, payment arrangements, Level Pay, EZ-SAVE, start/stop service, scam checks and high bill troubleshooting.

Pay / Payment Options Call 1-800-DIAL-DWP Need Payment Help Scam Safety Check
Important LADWP safety rule: If a caller, text, email, door notice or payment link feels suspicious, do not use the phone number or link in that message. LADWP says customers should call 1-800-DIAL-DWP or visit LADWP.com directly to verify account status.
Customer Service 1-800-342-5397 1-800-DIAL-DWP for billing, account, service and payment arrangement help.
Phone Payment 1-877-697-2939 1-877-MYPAYDWP for one-time payment by phone.
Account Number 10 digits Shown on the front page of the LADWP bill near the top center.
Headquarters 111 N Hope St. Los Angeles, CA 90012.

Choose the LADWP Task You Need

LADWP searches can mean different things. One customer may need a one-time payment, another may need a payment extension, and another may be trying to verify a scam call. Choose the path that matches your situation.

I need to pay now Use LADWP My Account or the official payment options page. Payment steps
I prefer phone payment Use 1-877-MYPAYDWP for one-time payment through the payment center. Phone payment
I cannot pay the full bill Review payment arrangements, payment extensions, Level Pay and assistance programs. Assistance options
I need start/stop service Use official LADWP account tools for turning service on or off. Service changes
I received a suspicious notice Verify directly with LADWP before paying or sharing information. Scam check
My bill is high Separate power, water, seasonal use, leaks and rate/usage patterns. High bill checklist

How to Pay an LADWP Bill Online Safely

The safest way to pay is to start from LADWP.com, not from a random sponsored search result or third-party bill-pay page. LADWP’s Account section lets customers log in, view the account, pay a bill, start/stop service and report problems.

  1. Open the official LADWP payment page.
    Start here: LADWP Bill & Payment.
  2. Log in or use the official payment route.
    Use LADWP My Account if you want to view bills, check balances, manage account details or use account services.
  3. Confirm your account number.
    LADWP says the account number is 10 digits and appears on the front page of the bill, near the top center below the bill date.
  4. Review the balance and service address.
    Make sure you are paying the right account, especially if you manage multiple properties or recently moved.
  5. Save proof.
    Keep the confirmation number, receipt email or screenshot until the payment appears in your account.
Do not rely on a random payment link: LADWP warns customers to verify suspicious notices or calls directly through LADWP.com or 1-800-DIAL-DWP.

Pay LADWP by Phone: Use the Correct Number

LADWP’s official Bill & Payment page lists a separate phone payment center number for residential customers. This is useful when you want a one-time payment by phone and already have your account details ready.

Official phone payment: Call 1-877-MYPAYDWP, also written as 1-877-697-2939. LADWP says this number is available 24 hours a day, seven days a week using a touch-tone phone.

Before calling the payment line

  • Have your 10-digit LADWP account number ready.
  • Confirm the service address and total due.
  • Prepare your checking/savings account details or accepted card details.
  • Write down the confirmation number after payment.
  • Call 1-800-DIAL-DWP if the payment is tied to a shutoff, collection or account problem.

If You Need Help Paying an LADWP Bill

LADWP has more help than a basic payment plan. Official assistance pages list payment arrangements, payment extensions, Level Pay, EZ-SAVE, Senior Citizen/Disability Lifeline Rate, Life-Support Equipment Discount, and outside agency help through 211 LA and state/utility assistance programs.

Help option
What LADWP says
Best practical use
Payment Arrangement
No down payment, no interest and no fees; up to 48 months for discount program customers and up to 24 months for non-discount program customers.
Best for customers who need more time to pay a balance over multiple months.
Payment Extension
A short additional amount of time to pay the account balance in full.
Best when you can pay soon but need a little more time.
Level Pay
Spreads costs over several months to help reduce seasonal bill shock.
Best for customers who want predictable monthly budgeting.
EZ-SAVE
Income-qualified customers may get utility bill savings and access to additional programs.
Best first discount program for income-qualified households.
211 LA / Other agency programs
Customers can dial 2-1-1 or 1-800-339-6993, or use 211 LA to find help.
Best when LADWP programs alone do not solve the full bill problem.
  1. Check your balance and due date.
    Log in to LADWP My Account or review your printed bill.
  2. Call before the bill becomes urgent.
    Use 1-800-DIAL-DWP to ask about payment arrangements, extensions, Level Pay or discount programs.
  3. Ask which program fits your account.
    A payment extension, Level Pay and a long-term payment arrangement solve different problems.
  4. Check discount eligibility.
    Review EZ-SAVE, Lifeline, Life-Support Equipment Discount and other assistance programs if you qualify.
  5. Keep written proof.
    Save arrangement terms, enrollment confirmation, due dates and any staff guidance.
Do not wait for a scammer or shutoff pressure: If you are behind, contact LADWP directly. Do not pay anyone who threatens immediate shutoff through gift cards, payment apps or a suspicious link.

Start, Stop or Change LADWP Water and Power Service

LADWP’s Account section includes Start or Add Service and Stop Service options for water and/or power service. If you recently requested turn-on service, LADWP says you will not be issued an account number until the turn-on service date.

Service task
Official route
Prepare before you start
Start or add service
LADWP Account services
New service address, start date, account holder details, contact information and identity/account access information.
Stop service
LADWP Stop Service
Account number if available, stop date, forwarding address and final bill payment plan.
Missing account number after turn-on
Wait until the turn-on service date has passed, then request help if needed.
Service address, turn-on date and account holder identity details.
Commercial service
Commercial Resource Center: 1-800-499-8840
Business name, service address, responsible party, contact details and service request information.
Move timing tip: Do not wait until moving day. LADWP account setup, identity verification and service timing can take longer when property or account details are incomplete.

LADWP Scam Safety: Check Before You Pay

Utility scams are common in large cities. LADWP’s scam alert guidance says customers should call 1-800-DIAL-DWP or visit LADWP.com to confirm suspicious notices, callers, account balances or payments.

Safe verification: If a call or notice seems suspicious, hang up and call 1-800-DIAL-DWP yourself. Do not use the number printed in a suspicious message.
Door notice Verify directly with LADWP if you are unsure whether a door hanger or notice is legitimate.
Phone threat Hang up if the caller demands immediate payment through an unusual method.
Payment link Go to LADWP.com directly instead of clicking a payment link in a text or email.
Employee visit LADWP says employees and contractors carry company ID badges.
Account status Check your printed bill or log in to your online account to confirm balances and payments.
Report fraud Contact local law enforcement if you have been defrauded, and report the issue to LADWP.

High LADWP Bill Checklist for Los Angeles Customers

LADWP bills can be affected by power usage, water usage, seasonal heat, irrigation, leaks, billing period timing, past-due balances, payment arrangement amounts and rate changes. Do not assume a high bill is only a water problem.

Power usage Summer air conditioning can increase electricity charges and make the combined bill look much higher.
Water usage Check irrigation, outdoor leaks, running toilets, pool fill and landscaping changes.
Past-due balance Payment arrangements or missed payments can change what appears due on the next bill.
Billing period Compare service dates before assuming rates changed or usage was misread.
Payment posting Confirm the last payment posted to the correct account before paying twice.
Budget help Level Pay may help if your issue is seasonal bill swings rather than one-time usage.

Have this ready before calling LADWP

  • 10-digit LADWP account number.
  • Current bill and previous bill.
  • Service address and account holder name.
  • Payment confirmation if you recently paid.
  • Whether the increase is water, power, past due, arrangement-related or seasonal.
  • Leak repair proof if you found a water issue.
  • Appliance/AC/irrigation changes that could explain increased usage.

LADWP Account Login, Access Code and Account Number Help

If you cannot log in, first separate password issues from account-number issues. LADWP’s online access FAQ says the account number is 10 digits and appears on the front page of the bill. It also says the Account Access Code may be the last four digits of the primary account holder’s Social Security number, Federal Tax ID number or a chosen Personal Identification Number.

Login issue
What it may mean
Best action
Cannot find account number
You need the 10-digit account number from the front page of the bill.
Check the bill first; if unavailable, request help online, by phone or in person.
New service, no account number yet
LADWP may not issue the account number until after the turn-on service date.
Wait until the turn-on date has passed, then contact LADWP if still missing.
Forgot Account Access Code
The access code must be reset through LADWP support.
Call 1-800-DIAL-DWP or visit a Customer Service Center.
Multiple properties
You may be viewing the wrong account or service address.
Verify service address, account number and bill date before paying.

Official LADWP Links and Contacts

Use these official LADWP resources for payment, customer service, start/stop service, assistance programs, login help and scam protection.

Bill & Payment

Official LADWP bill payment options and phone payment information.

Open bill payment
Customer Service

Billing, payment, support and 1-800-DIAL-DWP customer service page.

Open customer service
Account Services

Pay bills, start/stop service, manage account and report problems.

Open account services
Bill Payment Options / Arrangements

Payment arrangements, payment extensions and Level Pay information for residential customers.

Open payment help
Assistance Programs

EZ-SAVE, state utility bill assistance, other agency programs and discount support.

Open assistance programs
Scam Alert

Official LADWP warning about suspicious calls, notices, texts and payment requests.

Open scam alert

Map to LADWP Headquarters

LADWP headquarters is commonly listed at 111 N Hope St., Los Angeles, CA 90012. For account-specific issues, call first or use official LADWP account tools because customer service center availability can vary by service need.

LADWP Bill Pay and Customer Service FAQs

How do I pay my LADWP bill online?

Use the official LADWP My Account or Bill & Payment page at LADWP.com. Log in to view your account, pay your bill, manage service and check payment options.

What is the LADWP phone payment number?

Residential customers can call 1-877-MYPAYDWP, also written as 1-877-697-2939, to make a one-time payment through the LADWP Payment Center.

What is the LADWP customer service number?

Call 1-800-DIAL-DWP, also written as 1-800-342-5397, for customer service, billing, account, service and payment arrangement help.

Where do I find my LADWP account number?

LADWP says the account number is 10 digits and appears on the front page of your bill near the top center below the bill date.

Can LADWP give me more time to pay?

Yes. LADWP lists payment arrangements and payment extensions. You can log in, call 1-800-DIAL-DWP or visit a Customer Service Center to request help.

How long can an LADWP payment arrangement last?

LADWP says payment arrangements may allow up to 48 months for discount program customers and up to 24 months for non-discount program customers, with no down payment, interest or fees.

What is LADWP Level Pay?

Level Pay is an LADWP program that spreads bill costs over several months to help reduce the impact of seasonal higher bills and support predictable budgeting.

What is LADWP EZ-SAVE?

EZ-SAVE is an LADWP assistance program for income-qualified customers that can help reduce utility bill costs and connect customers to other savings programs.

How do I start or stop LADWP service?

Use the official LADWP Account section for Start or Add Service and Stop Service, or call 1-800-DIAL-DWP if you need help with service timing or account setup.

How do I know if an LADWP call or notice is a scam?

Do not rely on the phone number or link in a suspicious message. LADWP says to call 1-800-DIAL-DWP or visit LADWP.com directly to confirm account status, balances and payments.

Why is my LADWP bill high?

A high LADWP bill may come from water use, power use, summer cooling, irrigation, leaks, past-due balances, payment arrangement amounts, billing period timing or rate changes. Check the bill details before assuming one cause.

Is WaterBillGuide.us the official LADWP website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, restore service, approve assistance, start/stop service or represent LADWP.

Best Next Step for LADWP Customers

If your bill is normal, start from LADWP.com and pay through the official Bill & Payment route. If you are behind, call 1-800-DIAL-DWP early and ask about payment arrangements, Level Pay or assistance. If a message threatens shutoff or demands unusual payment, verify it directly with LADWP before paying.

Pay / Payment Options Call 1-800-DIAL-DWP Assistance Programs Scam Alert

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten specifically for Los Angeles Department of Water and Power customers. It improves the older post by focusing on official LADWP bill payment, phone payment, My Account, payment arrangements, Level Pay, EZ-SAVE, start/stop service, scam protection and account-number help.

WaterBillGuide.us is not LADWP. We do not process payments, access accounts, restore service, approve assistance, enroll customers in payment arrangements, start or stop service, or make billing decisions. For account-specific help, use official LADWP resources.

Official resources checked include LADWP Bill & Payment, Customer Service, Account, Stop Service, Assistance Programs, EZ-SAVE, LADWP Cares, Payment Arrangement Terms, Login and Online Account Access FAQs, and LADWP Scam Alert pages.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.