Department of Water and Power Phone Number – Phone Number, Hours & Contact Info

Choose the LADWP Help You Actually Need

Calling the main number works for many account questions, but you can save time by knowing what to ask for before calling. LADWP handles both water and power service, so your call may involve billing, electric service, water service, outages, payment arrangements, discounts, or in-person customer support.

What to Have Ready Before Calling LADWP

LADWP customer service can help faster when you have the right details in front of you. This is especially important if you are calling about a past-due bill, payment arrangement, outage, service transfer, or account dispute.

LADWP Bill Pay: Online, Phone, Mail, or In-Person

LADWP customers can manage and pay water and power bills through official LADWP resources. For account-specific questions, LADWP says to call its Customer Contact Center at 1-800-342-5397.

1. Start from the official bill pay page.
   Use LADWP.com/BillPay or the official LADWP account page. Do not use a random ad or payment page that does not clearly belong to LADWP.
2. Check your account and payment amount.
   Confirm the service address, balance, due date, and whether the bill includes water, power, sewer, sanitation, or other charges.
3. Choose the safest payment method for your situation.
   If your bill is routine, online payment is usually simplest. If your account is past due, call first and ask whether a payment arrangement or extension is better.
4. Save your proof of payment.
   Keep the confirmation number, receipt email, or screenshot until your LADWP account reflects the payment.
5. Call if the payment does not post or the balance looks wrong.
   For account-specific help, call 1-800-DIAL-DWP.

Need More Time to Pay? LADWP Payment Arrangements and Extensions

If your LADWP bill is past due or you cannot pay the full amount, do not wait until the problem becomes urgent. LADWP says payment arrangements are available with no down payment, no interest, and no fees, and customers can request help by calling LADWP or visiting a Customer Service Center.

Start, Stop, or Move LADWP Water and Power Service

LADWP provides official start/stop service resources for customers moving into, out of, or between service addresses. The best action depends on whether you are a renter, property owner, business, multi-unit building manager, or customer with an existing account.

1. Open the official start/stop service area.
   Use the LADWP Account page or the official Start or Add Service resource.
2. Prepare your move information.
   Have the service address, move-in or move-out date, account holder details, phone number, email, and billing address ready.
3. Check whether water, power, sanitation, or trash is included.
   LADWP service setup may involve electric, water, sanitation, and trash where available for the unit or property.
4. Call if your timing is urgent.
   If service is needed quickly, your online request is confusing, or the property is multi-unit, call 1-800-342-5397.
5. Save confirmation.
   Keep service request confirmation, start date, stop date, and any final bill instructions.

LADWP Customer Service Centers: When In-Person Help Is Better

Some LADWP issues are easier to handle in person, especially if you need help with documents, assistance programs, payment arrangements, cash/check/card payment at a service center, or complicated account questions. LADWP says appointments are not required, but customers should check the specific location page for hours and services before visiting.

Bring these items to a service center

• Government-issued ID if you need account changes or identity verification.
• LADWP account number or latest bill.
• Service address and contact information.
• Payment proof if a payment is missing or disputed.
• Documents for assistance programs, discount programs, or payment arrangement review.
• Any letter or notice you received from LADWP.

LADWP Assistance Programs: Discounts, Level Pay, and Utility Bill Help

LADWP assistance is not one single program. Customers may qualify for different support depending on income, age, disability, medical equipment, past-due balance, or household situation. LADWP Cares is a good starting point because it points customers to payment support, discounts, and state or agency assistance.

Outages, Water Problems, and Service Issues

LADWP serves both water and power customers, so not every problem should be handled like a billing issue. Use LADWP’s official outage and report-a-problem resources for power outages, water waste, and service-related issues.

LADWP Scam Safety: Do Not Pay a Threatening Caller

Utility scams often use urgency. A caller may claim your water or power will be shut off immediately unless you pay by gift card, wire transfer, cryptocurrency, payment app, or a suspicious link. That is not how a safe utility payment should feel.

Red flags to watch for

• The caller demands payment through gift cards, crypto, wire transfer, or a personal payment app.
• The caller refuses to let you call LADWP back using the official number.
• The caller says a crew is already on the way unless you pay now.
• The link they send does not clearly belong to LADWP.com.
• They ask for sensitive information that is not needed for normal account support.
• The amount they claim does not match your latest official bill or online account.

Official LADWP Links and Contact Resources

Use these official LADWP resources for bill payment, account service, payment arrangements, customer service centers, assistance programs, outages, and customer support.

Department of Water and Power Phone Number FAQs

Editorial Review and Independent Guide Disclaimer

This article was rewritten because the previous page contained placeholder “Number Water Department” wording and unrelated NYC water information. This version focuses on the real search intent: the Los Angeles Department of Water and Power phone number, bill payment, customer service, payment help, service centers, and assistance resources.

WaterBillGuide.us is not LADWP and does not process payments, access accounts, restore service, approve discounts, or make payment arrangement decisions. For account-specific help, use official LADWP contact options.

Official resources checked include LADWP Customer Service, Bill and Payment, Bill Payment Options for Residential Customers, Customer Service Centers, Start/Add Service, LADWP Cares, EZ-SAVE, CA State Utility Bill Assistance, and LADWP Assistance Programs pages.