Department of Water Resources Gwinnett – Pay Bill, Contact & Services Guide

by
Gwinnett County Water Resources Guide

Pay Your Gwinnett Water Bill, Fix the New Account Number Issue, or Report a Water Emergency

Gwinnett County Department of Water Resources customers now need to pay extra attention to the new water bill payment website and new account number process. If your old login or account number does not work, you may need the new account number or activation code from Gwinnett.

This guide gives you the official payment paths, phone numbers, mail address, emergency dispatch contact, WRAP assistance details, leak adjustment tips and practical steps for high bills, sewer backups and login problems.

Pay Water Bill Call Customer Care New Account Help 24/7 Dispatch
Billing and login help: Call Gwinnett Water Resources Customer Care at 678-376-6800 or email DWRCare@GwinnettCounty.com for new account number, activation code, payment, login and water bill questions.
Emergency shortcut: For sewer, stormwater or other water-related emergencies, call Gwinnett’s 24/7 dispatch center at 678-376-7000.

Gwinnett Water Resources Quick Facts

Customer Care 678-376-6800 Billing, account, payment and login help.
24/7 Dispatch 678-376-7000 Sewer, stormwater and water emergencies.
Main Office 684 Winder Highway Lawrenceville, GA. In-person payments accepted.
Mail Payment P.O. Box 105023 Atlanta, GA 30348-5023.

Choose Your Gwinnett Water Task First

A Gwinnett water bill problem can be simple or urgent. Do not use the same path for a quick payment, login issue, sewer backup, leak adjustment or assistance request.

I need to pay now Use the official Pay Water Bill page, login option or quick payment. Payment steps
My old account number failed Use the new account number guidance and contact Customer Care if needed. Account help
I have a water/sewer emergency Call 24/7 dispatch for sewer, stormwater or water-related emergencies. Emergency steps
I need bill assistance Review WRAP and Customer Advocate help before the bill gets worse. Assistance
My bill is high Check usage, leaks, toilets, irrigation and adjustment options. High bill help
I need service changed Start, stop or transfer water service through official Water Resources tools. Service changes

How to Pay Your Gwinnett County Water Bill Online

The official Gwinnett Pay Water Bill page is the safest starting point. It links customers to account login, quick payment and paperless billing registration. Gwinnett says customers can also pay by phone, mail and Western Union Quick Collect.

  1. Open the official Gwinnett Pay Water Bill page.
    Start here: Gwinnett County Pay Water Bill.
  2. Choose login or quick payment.
    Use account login if you want full account access. Use quick payment if you only need to make a payment.
  3. Check whether you need a new account number.
    If your old account number does not work, Gwinnett may have issued a new account number or activation code.
  4. Review your balance before submitting.
    Confirm the account, service address, amount due and due date.
  5. Save payment confirmation.
    Keep the receipt, email or screenshot until the payment appears on your account.
Phone payment posting note: Gwinnett says automated phone payments can take 24 to 48 hours to post. If you are close to disconnection, call Customer Care to confirm payment.

New Gwinnett Water Account Number and Login Help

Gwinnett Water Resources moved to a new water bill payment website and customers may need a new account number. Customers with online profiles were emailed new account numbers, while customers without an online profile may receive a letter with a new account number and activation code.

Need help? Contact Gwinnett Water Resources Customer Care at 678-376-6800 or DWRCare@GwinnettCounty.com. If you forgot the email used for the account, Gwinnett’s technical support guidance says Customer Care can help verify and update the email address.

Before you call or email

  • Check the email address linked to your old online profile.
  • Look for a mailed activation code if you did not have an online profile.
  • Keep your latest water bill nearby.
  • Have the service address and account holder name ready.
  • Write down the exact login or payment error you see.
  • Do not keep guessing if the portal cannot find your account.

Gwinnett Water Bill Payment Options

Gwinnett offers several payment methods. Choose based on urgency. Online and phone payment are useful for faster action, while mail and Western Union may need extra processing time.

Payment option
Official detail
Best practical use
Online payment
Gwinnett Pay Water Bill
Best for account login, quick payment and paperless billing.
Phone payment
678-376-6800
Available 24/7 through automated prompts; customer care can assist during business hours.
Mail payment
Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023
Non-urgent check payment. Include coupon and account number; allow mailing and processing time.
Overnight mail
Lockbox Services 105023, Gwinnett County Water Resources, 3583 Atlanta Avenue, Hapeville, GA 30354-1705
Use only when you specifically need overnight mailing and understand lockbox processing.
In person
684 Winder Highway, Lawrenceville
Useful when you need direct help or payment confirmation.
Western Union Quick Collect
Convenience fees apply and processing can take up to three days.
Not ideal on a scheduled disconnection day unless you call Gwinnett to confirm payment.
Disconnection-day tip: Gwinnett says if you are paying on the day of a scheduled disconnection through Western Union, call Water Resources at 678-376-6800 to confirm payment.

Report a Gwinnett Water, Sewer or Stormwater Emergency

Do not use the billing line as your only step for a true emergency. Gwinnett’s Report a Problem page says to call 678-376-7000 to reach the 24/7 dispatch center for sewer, stormwater or any other water-related emergency.

24/7 Dispatch: Call 678-376-7000 for sewer, stormwater or water-related emergencies.
  1. Call dispatch first.
    Use the 24/7 number if there is a sewer backup, major water leak, stormwater issue, main break, flooding or safety concern.
  2. Give the exact location.
    Provide address, cross street, nearby landmark, subdivision or visible meter/manhole/hydrant location.
  3. Describe what you see.
    Tell dispatch if water is gushing, sewage is backing up, water is pooling, or stormwater is entering a structure.
  4. Stay away from unsafe water.
    Keep children, pets and vehicles away from sewage, deep water or damaged pavement.
  5. Follow up with billing later.
    Emergency response and bill review are separate. Handle safety first, then call Customer Care if the issue affects your bill.

Gwinnett Water Resources Assistance Program and Bill Help

Gwinnett’s Water Resources Assistance Program provides free plumbing services, septic system repair and water-efficient fixtures to eligible residents. DWR also says Customer Advocates can help customers through the process.

WRAP help: Contact a Customer Advocate at WRAP@GwinnettCounty.com or call 678-602-4559.
  1. Open the official payment assistance page.
    Start here: Gwinnett Payment Assistance and Rebates.
  2. Check whether WRAP fits your issue.
    WRAP is focused on plumbing services, septic repair and water-efficient fixtures for eligible residents.
  3. Contact a Customer Advocate.
    Email WRAP@GwinnettCounty.com or call 678-602-4559 for guidance.
  4. Keep your bill and documents ready.
    Have your account number, address, contact details, income/eligibility documents if requested and photos of the issue.
  5. Do not ignore current bills.
    Assistance review may take time. Ask Customer Care about your account status if you are past due.

High Gwinnett Water Bill Checklist

A high Gwinnett water bill can come from new usage, a hidden leak, irrigation, a running toilet, meter/account changes, or a payment-posting issue. Because Gwinnett recently moved to a new payment website, also confirm that your payment/account number details are correct.

Running toilet A toilet can waste water quietly. Use a dye test or listen for refilling.
Irrigation or outdoor leak Check sprinkler valves, irrigation timers, hoses, pools and outdoor spigots.
Hidden plumbing leak Look around water heaters, crawlspaces, basements, soft ground and appliance supply lines.
Account number change Make sure you are reviewing and paying the correct new account number.
Payment not posted Automated phone payments can take 24 to 48 hours to post; mail and Western Union can take longer.
Leak adjustment Keep repair proof and ask Customer Care about current leak adjustment requirements.

Have this ready before calling Customer Care

  • Current bill and previous bill.
  • New account number or activation code if available.
  • Service address and account holder name.
  • Payment confirmation if you recently paid.
  • Meter reading and date checked, if available.
  • Repair receipt, plumber invoice, parts receipt or photos if a leak was fixed.
  • Notes about irrigation, guests, tenants, pool filling or outdoor watering.

Start, Stop or Transfer Gwinnett Water Service

Gwinnett’s Water Resources page links customers to start, stop or transfer water service. Before submitting a request, collect account details and understand whether you are starting new service, closing service, or transferring responsibility.

Service need
Best first step
Prepare before you start
Start water service
Open Water Resources
Service address, start date, identification, contact information and billing details.
Stop service
Use official Water Resources tools or call Customer Care.
Account number, stop date, forwarding address and final payment plan.
Transfer service
Confirm whether you need new account activation or a transfer request.
Old address, new address, move date and account holder details.
Rental or ownership change
Clarify who is responsible for water billing before lease or closing date.
Lease/closing date, owner/tenant details and service address.

Official Gwinnett Water Resources Links and Contacts

Use these official resources for payment, account login, emergencies, customer care, payment assistance, service changes and water quality safety warnings.

Pay Water Bill

Official Gwinnett County page for online payment, paperless billing, phone payment, mail payment and Western Union notes.

Open payment page
Water Resources Department

Main department page for bill payment, account management, start/stop service, reporting problems and service updates.

Open Water Resources
Report a Problem

Official emergency guidance for sewer, stormwater and water-related problems with 24/7 dispatch.

Open report page
Customer Care

Customer service, mailed payment, overnight lockbox, in-person payment and phone payment details.

Open customer care
Customer Care FAQs

New payment website, new account number, bill format, login and customer account questions.

Open FAQs
Payment Assistance and Rebates

WRAP assistance, Customer Advocate contact and water efficiency help for eligible residents.

Open assistance page

Map to Gwinnett Water Resources Main Office

Gwinnett Water Resources accepts in-person payments at its main office at 684 Winder Highway, Lawrenceville. Use the map below for location reference before visiting.

Gwinnett Department of Water Resources FAQs

How do I pay my Gwinnett water bill online?

Use the official Gwinnett County Pay Water Bill page. You can log in, make a quick payment, manage your account or sign up for paperless billing from the official county website.

Why does my Gwinnett water bill need a new account number?

Gwinnett Water Resources moved to a new payment website. Customers with online profiles were emailed new account numbers, while other customers may receive a mailed letter with a new account number and activation code.

What is Gwinnett Water Resources customer care phone number?

Call 678-376-6800 for billing, payment, account number, login and customer care help.

What is the Gwinnett water emergency number?

Call 678-376-7000 for sewer, stormwater or other water-related emergencies through Gwinnett’s 24/7 dispatch center.

Can I pay my Gwinnett water bill by phone?

Yes. Call 678-376-6800 and follow the voice prompts. Gwinnett says automated payments can take 24 to 48 hours to post.

Where do I mail a Gwinnett water bill payment?

Mail payment to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. Include the payment coupon and write your account number on the check.

Where can I pay Gwinnett Water Resources in person?

In-person payments are accepted at Gwinnett Water Resources’ main office at 684 Winder Highway in Lawrenceville.

How do I get help with Gwinnett water bill assistance?

Review the official Payment Assistance and Rebates page. For WRAP help, email WRAP@GwinnettCounty.com or call 678-602-4559.

What should I do if my Gwinnett water bill is high?

Check for running toilets, irrigation leaks, hidden plumbing leaks, payment-posting issues and new account number confusion. Keep repair proof if you plan to ask about a leak adjustment.

Is WaterBillGuide.us the official Gwinnett Water Resources website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, dispatch crews, approve assistance or represent Gwinnett County.

Best Next Step for Gwinnett Water Customers

If your bill is normal, use the official Pay Water Bill page and save your receipt. If your old account number or login fails, use the new account number guidance and contact Customer Care. If you have a sewer, stormwater or water emergency, skip billing and call 24/7 dispatch immediately.

Pay Bill Customer Care WRAP Assistance 24/7 Dispatch

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for Gwinnett County Department of Water Resources customers. It updates the article around Gwinnett’s current payment website, new account number issue, customer care contacts, 24/7 dispatch, WRAP assistance, mail payment address and practical high-bill troubleshooting.

WaterBillGuide.us is not Gwinnett County Department of Water Resources. We do not process payments, access accounts, dispatch crews, approve leak adjustments, determine WRAP eligibility or make billing decisions. For account-specific or emergency help, use the official county contacts and links above.

Official resources checked include Gwinnett Pay Water Bill, Water Resources, Report a Problem, Customer Care, Customer Care FAQs, Payment Assistance and Rebates, new account number announcement and water bill login help pages.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.