Florence Water Department – Pay Bill, Contact & Services Guide

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Florence SC Water & Sewer Guide

Pay Your Florence Water Bill, Avoid Late Fees, or Get CARE Help Before Service Is at Risk

This Florence water guide is for City of Florence, South Carolina utility customers. The old page showed New York City water information, which is not useful for Florence residents who need the correct online portal, Utility Finance office, emergency number, late fee rules, bank draft or CARE assistance details.

Use this page to pay your water and sewer bill safely, understand the 15th-of-the-month due date, prepare for new service, report water or sewer emergencies, and know what to do if the bill is already past due.

Pay Water Bill Call Utility Finance CARE Assistance Water/Sewer Emergency
Important Florence billing rule: City of Florence water and sewer bills are due on the 15th of each month. Bills not paid by the 15th are assessed a $6 late fee, and accounts can face service disconnection if they become 60 days delinquent.

Florence Utility Finance Quick Facts

Billing Office 843-665-3155 Utility Finance, billing questions, setup help and payment questions.
Office Address 324 West Evans Street Florence, SC 29501.
Office Hours Mon–Fri, 8:30 AM–5 PM Utility Finance business hours.
Emergency Line 843-665-3236 Water line breaks and sewer backups, including after hours.

Choose the Florence Water Bill Situation You Need to Fix

A Florence water bill search usually has a specific reason behind it. Pick the route that matches your situation so you do not waste time on the wrong payment method or phone number.

I need to pay online Use the City water bill page or ubill.cityofflorence.com. Payment steps
I am close to the due date Understand the 15th due date, $6 late fee and posting risk. Late fee rules
I need help paying Review CARE Program eligibility and application steps. CARE help
I am starting service Prepare lease/purchase proof, ID, Social Security card and setup fee. Start service
I have an emergency Call the correct water/sewer emergency number instead of billing. Emergency steps
My bill is too high Check sewer charges, usage, leaks, pool fill and adjustment options. High bill checklist

How to Pay a Florence SC Water or Sewer Bill Online

The City of Florence water bill page points customers to the official online utility billing portal. The City’s newer online system also supports useful account features like paperless billing, statement history, recurring credit card payments and SMS Text-to-Pay.

  1. Open the official City water bill page.
    Start here: City of Florence Water Bill.
  2. Use the official online billing portal.
    The City lists this portal for online utility bill payment: ubill.cityofflorence.com.
  3. Keep your utility bill nearby.
    You may need your account number, service address, current balance, due date and customer details.
  4. Review the payment method.
    The City says it is unable to accept Cash App, Chime or Apple Pay payments, so use an approved City payment method.
  5. Save the confirmation.
    Keep your confirmation number, email receipt or screenshot until the payment appears on your account.
Practical payment tip: If your bill is due today or already late, call Utility Finance at 843-665-3155 after paying to confirm whether the payment method will post in time.

Florence Water Bill Payment Options

Florence customers have several official payment choices. The safest method depends on whether your bill is normal, close to late, already past due, or tied to service disconnection risk.

Payment method
Official detail
Best practical use
Online payment
ubill.cityofflorence.com
Best for normal monthly payments, paperless billing, statement history and recurring online features.
Phone payment
843-665-3155, Option 1
Useful when you prefer phone payment or need quick payment guidance.
Bank draft
Complete a bank draft form and return it with a voided check.
Best for long-term customers who want to avoid missed due dates and late fees.
Drop boxes
Two drop boxes in the City Center parking lot at 324 West Evans Street.
Good for non-urgent payments when posting time is acceptable.
Mail
Mail with payment stub to P.O. Box 96881, Charlotte, NC 28296, or to 324 West Evans Street, Florence, SC 29501.
Only for payments that are not near the due date. Use the address printed on your statement when available.
Bank bill pay
Use your bank’s bill pay service.
Good for scheduled payments, but allow enough processing time before the 15th due date.

Florence Water Bill Due Date, Late Fee and Disconnection Rules

The City of Florence bills metered water and/or sewer customers monthly. Sewer charges are based on water consumption, so a high water-use month can also increase sewer-related charges.

Billing rule
Official detail
What you should do
Due date
Payment is due on the 15th of each month.
Pay before the 15th and save proof if using online, phone, mail or bank bill pay.
Late fee
Bills not paid by the 15th are assessed a $6.00 late fee.
If paying near the deadline, use a faster method and confirm posting if needed.
60 days delinquent
Accounts 60 days delinquent are subject to service disconnection.
Call Utility Finance before the account reaches shutoff risk.
90 days delinquent
City staff may lock or pull the meter.
Ask exactly what is needed to restore service if your account is already very late.
Reconnection after lock/pull meter
$75 fee plus outstanding balance must be paid before reconnection.
Confirm the full required amount before paying to avoid partial-payment delays.
Do not wait: If your account is already late, call 843-665-3155 and ask whether the account is still eligible for payment arrangements, CARE assistance, or immediate payment protection.

CARE Program: Florence Water Bill Assistance

Florence’s CARE Program stands for “Coins that Add Relief and Enable.” It rounds participating utility bills up to the next whole dollar and uses the funds to help eligible City utility customers who need assistance.

Who should look at CARE? Customers who receive water from the City of Florence and need help avoiding water shutoff or catching up on a utility bill should review the official CARE Program page before the account becomes too urgent.
  1. Open the official CARE Program page.
    Use the City page here: Florence CARE Program.
  2. Contact Lighthouse Ministries for screening.
    The City says applicants should contact Lighthouse Ministries by phone to determine eligibility and schedule an appointment.
  3. Confirm you receive City of Florence water.
    The CARE Program page says applicants must receive their water from the City of Florence.
  4. Prepare required documents.
    Keep your recent utility bill, account number, proof of address, ID, and any income or household documents requested during screening.
  5. Ask about timing.
    If your account is close to disconnection, ask whether assistance can be applied in time and whether you must make any payment immediately.
Important CARE timing note: The City’s CARE materials explain assistance rules and opt-out timing. Review the official page carefully because eligibility, application timing and account status matter.

Start New Florence Water and Sewer Service

The City’s Water and Sewer Services page explains what you need to set up service. Do not wait until the same day if you need water connected at a new home, rental or business.

Requirement
City guidance
Practical note
Lease or purchase agreement
A copy is needed to set up service.
Bring a complete copy showing the service address and responsible party.
Photo ID
Picture ID such as a driver’s license.
Make sure the name matches the applicant or explain any mismatch.
Social Security Card
Required for residential setup; businesses may use Federal ID number.
Call ahead if you have questions about acceptable documentation.
Initial service charge
$50 inside city limits or $100 outside city limits.
Ask how the fee must be paid and whether any other charges apply.
Same-day connection
Account must be set up before 11:00 AM for same-day connection.
Arrive early and bring all documents to avoid delaying service.
Move-in tip: If you are closing on a home or signing a lease, start service setup before your move date. Missing documents can delay connection.

Florence Water Line Breaks, Sewer Backups and After-Hours Emergencies

Billing and emergency response are different. If you have a water line break, sewer backup, sewer overflow, or urgent water issue, use the City’s emergency reporting guidance instead of only calling Utility Finance.

Emergency contact: Between 8:30 AM and 5 PM, call 843-665-3236 or 843-665-3155 Option 4. After hours, weekends, holidays and after 5 PM, call 843-665-3236.
  1. Call the emergency number first.
    Do not wait for normal billing help if sewage, flooding, a line break or public safety is involved.
  2. Give a clear location.
    Share the address, cross street, building, nearby landmark, or exact area where water or sewer trouble is visible.
  3. Stay away from sewage or unsafe water.
    Keep children, pets and vehicles away from sewer backups, standing water, or road damage.
  4. Take photos safely.
    Document visible damage only from a safe distance.
  5. Follow up later if the emergency affects your bill.
    First report the emergency, then ask Utility Finance about any billing questions, leak adjustment requests or account notes.

High Florence Water or Sewer Bill Checklist

A high Florence bill can come from water consumption, sewer charges, leak activity, pool filling, irrigation, a payment issue, or a billing cycle change. Because sewer charges are based on water consumption, one leak can affect more than one part of the bill.

Running toilet A toilet leak can waste water quietly. Try a dye test in the tank before calling.
Sewer charge impact Sewer charges are based on water consumption, so high water use can also raise sewer cost.
Outdoor use Check hoses, irrigation, pools, garden lines, sprinklers and pressure washing.
Leak or pool fill adjustment The City has a request form for leak or pool fill adjustments. Use official forms and save repair proof.
Payment posting Confirm the last payment posted before paying again or assuming the bill is wrong.
Rate period Check whether current charges match the active July 1, 2025 through June 30, 2026 rate period.

Have this ready before calling Utility Finance

  • Current bill and previous bill.
  • Account number and service address.
  • Payment confirmation if you recently paid.
  • Dates when usage changed or a leak was discovered.
  • Plumber invoice, repair receipt, photos or parts receipt if a leak was fixed.
  • Pool fill, irrigation or outdoor watering details if relevant.

Florence Water and Sewer Rates: What to Check on Your Bill

For the July 1, 2025 through June 30, 2026 period, the City lists monthly fees and volume charges for a 3/4-inch water meter. Always verify your exact account class, city/outside-city status and service area with Utility Finance if your bill does not match what you expect.

Charge type
Listed detail
Why it matters
Base monthly bill
City page lists base amounts for water/sewer and related charges for 3/4-inch meter customers.
Base charges apply even when usage is low.
Water volume charge
$4.48 per 1,000 gallons listed for the July 2025–June 2026 schedule.
More water use directly raises the water portion.
Sewer volume charge
$6.84 per 1,000 gallons listed for the July 2025–June 2026 schedule.
Sewer based on water consumption can make leak-related bills much higher.
Inside/outside city differences
Inside and outside city fees can differ.
Ask Utility Finance if your property is outside city limits or in a special service area.
Rate caution: Rates, fees and service-area rules can change. Use the official Water and Sewer Services page or call 843-665-3155 before making financial decisions.

Official Florence SC Water Bill Links and Contacts

Use these official City of Florence resources for payment, billing questions, CARE assistance, emergency reporting, service setup and utility department information.

Water Bill Payment Page

Official City page listing online, phone, bank draft, mail and drop box payment options.

Open water bill page
Online Utility Billing Portal

Official portal for online water/sewer payment, paperless billing, statement history and text-to-pay features.

Open online portal
Water and Sewer Services

Official page for service setup, bank draft, emergency contacts, forms, fees, rates and tap information.

Open water/sewer services
Utility Finance

Official billing rules for due date, late fee, disconnection, meter lock/pull and reconnection fee.

Open Utility Finance
CARE Program

Official City assistance program page for eligible City water customers needing bill help.

Open CARE Program
Utilities Department

Official department page for water, sewer, stormwater, distribution operations and utility contacts.

Open Utilities Department

Map to Florence Utility Finance

Utility Finance is located at 324 West Evans Street, Florence, SC 29501. This is the office for water and sewer payments, new accounts, new tap applications and billing questions.

Florence Water Department FAQs

How do I pay my Florence SC water bill online?

Use the official City of Florence Water Bill page or the online utility billing portal at ubill.cityofflorence.com. Keep your account number, service address and current bill nearby.

What is the Florence SC Utility Finance phone number?

Call 843-665-3155. Use Option 1 for telephone payment and Option 2 for billing/account setup questions where applicable.

Where is Florence Utility Finance located?

Utility Finance is located at 324 West Evans Street, Florence, SC 29501.

When is my Florence water bill due?

The City says payment is due on the 15th of each month and bills are considered past due if not paid by that date.

What is the Florence water bill late fee?

The City says bills not paid by the 15th will be assessed a $6.00 late fee.

Can Florence disconnect water service for nonpayment?

Yes. The City says accounts 60 days delinquent may be subject to service disconnection. At 90 days delinquent, the meter may be locked or pulled, and a $75 fee plus the outstanding balance must be paid before reconnection.

Who do I call for a Florence water line break or sewer backup?

Between 8:30 AM and 5 PM, call 843-665-3236 or 843-665-3155 Option 4. After hours, weekends, holidays and after 5 PM, call 843-665-3236.

Can I set up bank draft for my Florence utility bill?

Yes. The City says water and sewer utility bills can be drafted from a checking account by completing a bank draft form and returning it with a voided check.

What do I need to start Florence water service?

The City lists a lease or purchase agreement, picture ID, Social Security Card, and a setup fee of $50 inside city limits or $100 outside city limits. Businesses may use a Federal ID number.

Can I get same-day water service connection in Florence?

The City says you must set up the account before 11:00 AM for same-day connection of service.

What is the Florence CARE Program?

CARE stands for Coins that Add Relief and Enable. It helps eligible City utility customers using funds from bill round-up contributions. Applicants must receive water from the City of Florence and follow the official CARE application process.

Is WaterBillGuide.us the official City of Florence website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access utility accounts, approve CARE assistance, reconnect service or represent the City of Florence.

Best Next Step for Florence Water Customers

If your bill is normal, pay through the official City portal and save proof. If the bill is late, call Utility Finance before the account reaches disconnection risk. If you cannot pay, check the CARE Program early. If you have a line break or sewer backup, call the emergency number instead of waiting for billing help.

Pay Bill Call Billing CARE Program Emergency Help

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for City of Florence, South Carolina water and sewer customers. It corrects the old post’s incorrect New York City information and focuses on the official Florence payment portal, Utility Finance office, due-date rules, CARE Program, new service setup, emergency contacts and local water/sewer billing details.

WaterBillGuide.us is not the City of Florence. We do not process payments, access accounts, approve CARE assistance, reconnect water service, waive fees or dispatch emergency crews. For account-specific help, use the official City contacts and links above.

Official resources checked include City of Florence Water Bill, Water and Sewer Services, Utility Finance, CARE Program, Utilities Department and City payment resources.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.