Greenville Water Department – Pay Bill, Contact & Services Guide

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Greenville SC Water Bill Guide

Pay Your Greenville Water Bill, Fix Login Problems, or Start Service Without Using the Wrong Page

Greenville Water customers should use the official Greenville Water payment system, not the New York City links that were previously shown on this page. The correct utility is Greenville Water in South Carolina, with online payments, My Account, AutoPay, phone payment, drive-up payment, start/stop/move service, outage information and customer service support.

Use this guide when you need to make a one-time payment, log in to your account, recover your customer-account number, set up AutoPay, get help with a bill, or move water service to a new address.

Pay Bill / Ways to Pay Call 864-241-6000 Login Help Start / Stop Service
Customer Service 864-241-6000 Billing, payment, start/stop service and account help.
Office Address 407 W Broad St. Greenville, SC 29601.
Hours Mon–Fri, 8 AM–5 PM Main office and drive-up window hours.
Mailing Address P.O. Box 687 Greenville, SC 29602.

First, Choose the Greenville Water Task You Need

A Greenville water bill search can mean several different things. You may need a fast payment, a login fix, a start-service form, a drop box, an outage check, or help paying. Start with the closest situation below.

I need a one-time payment Use Pay Now if you only want to pay without managing account settings. Payment steps
I want AutoPay Use My Account to manage AutoPay, bills, payment history and account details. AutoPay help
My login is not working Register again, add your account correctly, or call customer service. Fix login
I am moving Use Start/Stop/Move service before your move date. Move service
I need help paying Use Greenville Water’s assistance guidance and 211 community resources. Payment help
My bill looks high Check usage, leaks, meter access and account history before calling. High bill checklist

How to Pay Your Greenville Water Bill Online

Greenville Water’s official Ways to Pay page gives customers two main online paths: Pay Now for a one-time payment and My Account for full account management. Payment methods listed by Greenville Water include eCheck or bank account, credit or debit card, PayPal, PayPal Credit, Venmo and Google Pay.

  1. Open the official Ways to Pay page.
    Start here: Greenville Water Ways to Pay.
  2. Choose Pay Now or My Account.
    Use Pay Now for a simple one-time payment. Use My Account if you want AutoPay, current bill access, bill/payment history or account detail changes.
  3. Keep the right account information nearby.
    Have your bill, service address, customer-account number, current balance and due date ready before you submit payment.
  4. Review your payment method.
    Check whether you are using bank account, card, PayPal/Venmo or Google Pay. Review any payment screen message before confirming.
  5. Save confirmation.
    Keep your receipt, confirmation number or screenshot until the payment appears in your account or bank records.
Payment safety note: Start from greenvillewater.com or the Paymentus portal linked from Greenville Water. Avoid bill-pay pages that are not clearly connected to Greenville Water.

Greenville Water Payment Options and When to Use Them

Greenville Water offers more than one payment path. The best choice depends on whether the bill is routine, urgent, cash-only, mailed, or tied to a login problem.

Payment method
Official detail
Best practical use
Pay Now online
One-time payment through Greenville Water’s online payment system.
Fast payment when you have your bill and do not need full account management.
My Account
View current bill, sign up for AutoPay, see bill/payment history and edit account details.
Best for long-term customers who want account control and recurring payment options.
Phone payment
864-241-6000, available 24/7 through the automated payment system.
Useful when you prefer phone payment or cannot access the portal.
Drive-up window
Window facing Hyde Street at the downtown location, 8 AM–5 PM Monday–Friday.
Good for in-person payment without parking and walking into the office.
Night depository
Located beside the drive-up window; payments are processed the following business day.
Use only when the payment is not urgent and next-business-day processing is acceptable.
Mail
Mail to P.O. Box 687, Greenville, SC 29602.
Non-urgent check or money order payments. Do not mail cash.
Timing tip: If your bill is close to the due date, avoid mail or night drop unless you are comfortable with processing time. Use online, phone or direct customer service for urgent payment questions.

Greenville Water Login, Register Now and Customer-Account Number Help

Some Greenville Water customers have had trouble viewing accounts after the online payment system update. Greenville Water’s own login help says using Register Now may be the best route when a login does not work, and accounts can be added using the customer and account numbers separated by a dash.

If you cannot log in Go to the official payment site from Greenville Water, choose Register Now, complete the new login form and then add your account.
If the system says user already exists Do not keep creating new logins. Greenville Water says to contact Customer Service at 864-241-6000 for help.

Before calling customer service, gather this

  • Your service address.
  • Your customer number and account number from the bill.
  • The email address used to register.
  • The exact error message you are seeing.
  • Whether you are trying to use Pay Now, My Account, AutoPay or account history.
Helpful official resource: Start from Greenville Water’s account viewing help page if registration or login is the main issue.

AutoPay, Bank Draft and Paperless Billing for Greenville Water

If you plan to stay at the same address, My Account can save time each month. Greenville Water says My Account lets customers sign up for AutoPay, view the current bill, see bill and payment history and edit account details.

  1. Open My Account from Greenville Water.
    Go to Ways to Pay and choose the My Account option.
  2. Register or log in.
    If you are new to the system, use Register Now and add your customer-account number correctly.
  3. Choose AutoPay or bank draft settings.
    Confirm the payment source, account details and due-date behavior before saving.
  4. Turn on paperless billing if you prefer email reminders.
    Paperless billing can reduce missed bills, especially if mail is delayed or you travel often.
  5. Check the first payment.
    Continue watching your bill and bank/card account until you know AutoPay is working correctly.
Card/bank change warning: If your card expires or your bank account changes, update AutoPay before the next bill date. A failed automatic payment can create account problems.

Start, Stop or Move Greenville Water Service

Greenville Water provides a Start/Stop/Move service option for customers who are moving in, moving out, changing addresses or updating service responsibility. Do this before your move date so you have time to fix missing account details.

Situation
Best first step
Prepare before submitting
Start new service
Open Start/Stop/Move Service
Service address, start date, contact details, billing information and identity/account details.
Stop service
Use the Start/Stop/Move service path before your move-out date.
Account number, stop date, forwarding address and final payment plan.
Move to another address
Request move service and verify whether your account transfers or must be newly added.
Old address, new address, move date and customer/account details.
Rental or ownership change
Clarify who is responsible for the water account before lease or closing date.
Tenant/owner details, service address, responsibility date and contact information.
Move timing tip: Submit the request early. Waiting until the last business day can create problems if identity, account number, property details or billing responsibility must be verified.

Need Help Paying a Greenville Water Bill?

Greenville Water points customers to United Way’s 211 Resource Line for water bill payment assistance and community programs. This can include help for people whose water has been shut off or is at risk of shutoff, including reconnection-fee support where programs allow it.

Call early: If you cannot pay the full amount, call Greenville Water at 864-241-6000 and also dial 2-1-1 for local assistance options. Do not wait until the account becomes urgent.
  1. Confirm the current amount due.
    Check your bill, payment history or My Account so you know the full balance.
  2. Contact Greenville Water.
    Ask about payment status, due date, service risk and what payment proof is needed.
  3. Call or search 211.
    Dial 2-1-1 or use SC 211 online resources to search for local assistance programs.
  4. Gather documents.
    Keep your bill, account number, service address, photo ID, income proof if requested and any shutoff notice.
  5. Write down instructions.
    Save the agency name, phone number, documents requested, appointment time and any payment arrangement details.
Official assistance note: Greenville Water’s own assistance article says community resources may pay all or part of water service expenses for eligible customers and directs customers to United Way 211.

High Greenville Water Bill Checklist Before You Call

Greenville Water says it generally does not estimate bills except in unusual circumstances, such as a vehicle parked over the meter for more than two months. If your bill looks wrong, check usage, meter access, leaks and account history before calling.

Meter access Make sure vehicles, debris, landscaping or locked gates are not blocking meter access.
Running toilet A toilet can waste water quietly. Use a dye test or listen for refilling.
Outdoor water Check irrigation, hoses, pools, pressure washing, garden lines and outdoor spigots.
Hidden leak Look near water heaters, crawlspaces, soft ground, basements and appliance supply lines.
Bill history Use My Account to compare bill and payment history before assuming a billing error.
Payment mismatch Confirm the last payment posted to the correct account before making a duplicate payment.

Have this ready before contacting Greenville Water

  • Current bill and previous bill.
  • Customer number and account number.
  • Service address and account holder name.
  • Payment confirmation if you recently paid.
  • Any leak repair receipt, plumber invoice, parts receipt or photos.
  • Notes about irrigation, guests, new tenants, outdoor watering or recent household changes.

Cash-Only Accounts, Returned Checks and Payment Caution

Greenville Water says residential customers may be required to pay cash when an account reflects two returned checks within 24 months. Commercial customers may be required to pay cash after one returned check. This is important if you have had payment returns or account restrictions.

Account issue
What it can mean
Best action
Returned checks
Your account may become cash-only under Greenville Water’s rules.
Call customer service and ask which payment types are currently accepted for your account.
Cash-only account
Payments may need to be cash, cashier’s check, certified check or money order.
Do not mail cash. Confirm approved payment method before paying.
Third-party check
Greenville Water says it does not accept third-party checks.
Use an accepted payment method in your own name or as instructed by customer service.
Do not guess: If your account has payment restrictions, call 864-241-6000 before submitting payment through the wrong method.

Official Greenville Water Links and Contacts

Use these official resources for payment, login, customer service, start/stop/move service, assistance, rates, outages and water quality.

Ways to Pay

Official page for Pay Now, My Account, phone payment, in-person payment, drop box and payment methods.

Open Ways to Pay
Customer Service

Official customer service page with payment methods, cash-only account notes, mailing address and payment locations.

Open customer service
Start / Stop / Move Service

Use this when moving in, moving out, transferring service or changing water account responsibility.

Open service form
Contact Greenville Water

Official address, phone, hours, parking/drive-thru clearance and customer service links.

Open contact page
Account Login Help

Official help for customers who still have trouble viewing or registering an account.

Open login help
Payment Assistance

Greenville Water guidance for 211 community resources and water bill assistance options.

Open assistance info

Map to Greenville Water Main Office

Greenville Water lists its physical address as 407 W Broad St., Greenville, SC 29601. The office and drive-up window are useful for in-person payment, account questions, and customer service needs.

Greenville Water Department FAQs

How do I pay my Greenville Water bill online?

Use the official Greenville Water Ways to Pay page. Choose Pay Now for a one-time payment or My Account if you want AutoPay, bill history, payment history and account settings.

What is the Greenville Water phone payment number?

Call 864-241-6000. Greenville Water says its automated phone payment system is available 24 hours a day, seven days a week.

Where is Greenville Water located?

Greenville Water lists its physical address as 407 W Broad St., Greenville, SC 29601. Its mailing address is P.O. Box 687, Greenville, SC 29602.

What are Greenville Water office hours?

Greenville Water lists office hours as Monday through Friday from 8:00 AM to 5:00 PM.

Can I pay Greenville Water in person?

Yes. Greenville Water says customers may pay at the main office, at the drive-up window facing Hyde Street, at participating CheckFreePay locations, and through the drop box beside the drive-up window.

Can I mail a Greenville Water payment?

Yes. Greenville Water lists the mailing address as P.O. Box 687, Greenville, SC 29602. Do not mail cash.

How do I start, stop or move Greenville Water service?

Use Greenville Water’s official Start/Stop/Move Service page or call customer service at 864-241-6000 before your move date.

What if I cannot log in to my Greenville Water account?

Greenville Water says customers may need to use Register Now, then add accounts using the customer and account numbers separated by a dash. If registration still fails, call customer service at 864-241-6000.

Can I set up AutoPay for Greenville Water?

Yes. Greenville Water says My Account lets customers sign up for AutoPay, view the current bill, see bill and payment history and edit account details.

Does Greenville Water estimate bills?

Greenville Water says it does not estimate bills except in unusual circumstances, such as a vehicle parked over the meter for more than two months.

What if I need help paying my Greenville Water bill?

Greenville Water points customers to United Way’s 211 Resource Line for water bill assistance and community programs. Dial 2-1-1 or search SC 211 resources.

Is WaterBillGuide.us the official Greenville Water website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, start or stop service, restore service, or represent Greenville Water.

Best Next Step for Greenville Water Customers

If your bill is normal, use Greenville Water’s official Ways to Pay page and save your confirmation. If you cannot log in, use the account registration guidance or call customer service. If you are moving, submit the Start/Stop/Move request before your move date. If you cannot pay, contact Greenville Water and 211 early.

Pay / My Account Call Customer Service Start / Stop / Move Payment Assistance

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for Greenville Water customers in South Carolina. It corrects the old post’s incorrect New York City information and focuses on official Greenville Water payment, login, customer service, start/stop/move, assistance, drop box and office resources.

WaterBillGuide.us is not Greenville Water. We do not process payments, access accounts, set up AutoPay, start or stop service, approve assistance, restore service or make billing decisions. For account-specific help, use the official Greenville Water contacts and links above.

Official resources checked include Greenville Water Ways to Pay, Customer Service, Start/Stop/Move Service, Contact Us, account login help and payment assistance resources.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.