Gwinnett County Department of Water – Pay Bill, Contact & Services Guide

by
Gwinnett County Water Resources Guide

Pay Your Gwinnett County Water Bill, Find Your New Account Number, or Get Customer Care Help

Gwinnett County water customers are dealing with an important payment-system change. The new water bill payment website requires a new account number, and some customers may need an activation code before they can create or manage an online profile.

This guide explains what to do if you want to pay online, make a quick payment, recover login access, call Customer Care, request extra time, apply for assistance, report a leak, or start/stop water service.

Pay / Log In Call Customer Care New Account Number Payment Help
Current payment-site update: Gwinnett County says the new water bill payment website requires a new account number. Customers with existing online profiles were emailed new account numbers. Customers without online profiles are receiving a mailed letter with a new account number and activation code.
Most customers should start with the new payment website. Use the login option if you already have access, or use quick payment if you only need to pay. Keep your new account number, activation code if applicable, and meter number ready.
Need account help? Contact Gwinnett Water Resources Customer Care at 678-376-6800 or DWRCare@GwinnettCounty.com.

Gwinnett County Water Bill Quick Facts

Customer Care 678-376-6800 Water bill questions, payment, account, start/stop service help.
Email Support DWRCare@GwinnettCounty.com Use for account and water bill assistance.
In-Person Office 684 Winder Highway Lawrenceville, GA, for Customer Care and water bill help.
Phone Payment 678-376-6800 Automated payments may take 24 to 48 hours to post.

Choose the Gwinnett Water Bill Problem You Need to Solve

The fastest answer depends on your situation. A customer with a new account number issue needs a different path than someone asking for a payment plan, leak help, or start service.

I need to pay now Use the official payment website, login option, or quick payment. Payment steps
I cannot find my account You may need the new account number or activation code. Fix account issue
I need extra time Contact Customer Care before disconnection or a serious account issue. Assistance options
I want paperless billing Register through the online profile using your account and meter number. Paperless setup
I am moving Start, stop or transfer water service through Customer Care or online resources. Move checklist
I have a leak or sewer issue Use the official report a problem resources, not the bill-pay page. Report problem

How to Pay a Gwinnett County Water Bill Online

Gwinnett County Water Resources now directs customers to the updated water bill payment website. You can log in to manage your account or make a quick payment if you only need to pay.

  1. Open the official payment page.
    Start here: Gwinnett County Pay My Bill.
  2. Use the new account number.
    The new payment website requires the new account number sent by email or mailed letter. If you have an activation code, keep it nearby.
  3. Choose login or quick payment.
    Use login for account management, paperless billing, and profile features. Use quick payment if you only need to pay.
  4. Review the balance and service address.
    Confirm the account, meter number if shown, service address, payment amount, and due date before submitting.
  5. Save your confirmation.
    Keep the receipt, confirmation number, email, or screenshot until the payment appears on your account.
Posting-time note: Gwinnett says automated phone payments can take 24 to 48 hours to post. For urgent account status issues, call Customer Care after payment.

New Gwinnett Water Account Number: What Changed and What to Do

Gwinnett County’s new payment website requires a new account number. Existing online-profile customers were emailed the new number. Customers without an online profile are receiving a mailed letter with the new account number and activation code.

Best action if you are stuck: Contact Gwinnett Water Resources Customer Care at 678-376-6800 or DWRCare@GwinnettCounty.com.

Before you call Customer Care

  • Check the email address linked to your old online profile.
  • Look for a mailed letter with your new account number and activation code.
  • Have your old bill, service address, account holder name, and phone number ready.
  • If you forgot your login email, use the official email finder or ask Customer Care to verify it.
  • If you forgot your password, use the “Forgot Password?” option from the login page.
Do not guess repeatedly: If the portal cannot find your account, call or email Customer Care. Repeated wrong attempts waste time and can make payment more stressful close to the due date.

Gwinnett County Water Bill Payment Options

Gwinnett County offers several payment paths. Choose based on whether the payment is routine, urgent, mailed, or connected to a new-account-number problem.

Payment need
Official option
Best practical use
Pay online
Gwinnett Pay My Bill
Best for login, quick payment, account management, and paperless billing.
Pay by phone
678-376-6800
Use automated prompts 24/7, or speak with Customer Care Monday through Friday during business hours.
In-person support
684 Winder Highway, Lawrenceville
Useful for payment confusion, new account number problems, or direct customer care help.
Mail payment
Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023
Non-urgent payments only. The County says this is a mailing address, not a physical office.
Western Union
Available through Western Union locations
Useful if you prefer third-party cash payment, but confirm details and keep the receipt.

Paperless Billing and Online Profile Setup

Gwinnett County says paperless billing can be set up by logging in to your account and choosing to receive bill details by email each month. The County notes that customers can sign up with their account number and meter number, both found on the water bill.

  1. Find your account number and meter number.
    Use your current bill or new-account-number notice.
  2. Open the payment website.
    Go to the official Gwinnett Pay My Bill page.
  3. Create or access your profile.
    Use your email address, password, activation code if required, and account details.
  4. Choose paperless billing.
    Confirm that your email address is correct so bill notices do not go to the wrong inbox.
  5. Watch the next bill cycle.
    Make sure you receive the email bill before relying only on paperless delivery.
Email issue tip: If you do not remember which email was used for your old profile, use the official email finder or ask Customer Care to verify the profile email.

Need Help Paying? WRAP, Customer Advocates and Extra Time

Gwinnett County lists a Water Resources Assistance Program that can help eligible residents with free plumbing services, septic repair, and water-efficient fixtures. The County also lists Customer Advocates who can help residents through the assistance process.

Do not wait until disconnection: Gwinnett says if you need extra time to pay, speak to Customer Care before disconnection of service. For assistance, contact WRAP@GwinnettCounty.com or call 678-602-4559.
  1. Review your current water bill.
    Know your balance, due date, account number, and whether the amount is current or past due.
  2. Call before the account becomes urgent.
    Use 678-376-6800 for Customer Care, or 678-602-4559 for WRAP Customer Advocate help.
  3. Ask what option fits your situation.
    You may need extra time, account review, assistance referral, or WRAP guidance.
  4. Prepare proof if applying for help.
    Have your bill, account number, household details, contact information, and any assistance documents ready.
  5. Save all communication.
    Keep emails, confirmation numbers, staff notes, and any application receipts.

Start, Stop or Transfer Gwinnett County Water Service

Gwinnett County Water Resources handles start, stop, and transfer water service. If you are moving into or out of a Gwinnett County service address, handle the request early so your billing and service dates are correct.

Situation
Best first step
Prepare before contacting Gwinnett
Start water service
Use official Water Resources start service resources or call Customer Care.
Service address, start date, ID/account details, phone number, and billing address.
Stop service
Request stop service before your move-out date.
Account number, stop date, forwarding address, and final payment method.
Transfer service
Ask whether your current account can transfer or a new account is needed.
Old address, new address, transfer date, and account holder details.
Rental or ownership change
Clarify who is responsible for the water account.
Lease date, closing date, responsible party, and service address.
Move timing tip: Do not wait until the day of closing or move-in. New account numbers, online profiles, and service requests can take extra time during the payment website transition.

Report Water Leaks, Sewer Backups, Stormwater Issues or Water Quality Concerns

The Department of Water Resources handles more than billing. Gwinnett’s Water Resources page includes reporting water leaks, sewer backups, and related problems. Do not use the bill-pay portal if the issue is a leak, overflow, or urgent service problem.

Use the right page: Start from the official Gwinnett County Water Resources page and choose “Report a Problem” for leaks, sewer backups, and similar issues.
Water leak Give exact location, nearby address, cross street, and whether water is flowing into the road.
Sewer backup Keep people and pets away from sewage. Report the problem quickly and document safely.
Water quality Describe color, odor, taste, duration, and whether hot/cold water is affected.
Low pressure Check whether neighbors are affected or only your property has the issue.
Meter issue Keep the meter area clear and report visible damage, leaks, or access problems.
Scam concern Gwinnett says employees do not come inside homes to test tap water. Do not let unknown people in.

High Gwinnett County Water Bill Checklist

A high bill can happen because of leaks, irrigation, extra household usage, toilet problems, payment posting issues, or rate/fee changes. Before calling Customer Care, separate what changed and collect proof.

Running toilet A toilet can leak silently. Use a dye test or listen for refilling when no one has flushed.
Outdoor water Check irrigation, hose bibs, sprinklers, pool filling, pressure washing, and garden lines.
Hidden leak Look around water heaters, crawlspaces, basements, soft ground, and appliance water lines.
Payment not posted Phone and automated payments may take time to post. Save your confirmation.
Billing cycle Compare current and previous bills before assuming the meter is wrong.
Meter number Your meter number can help with paperless billing setup and account verification.

Have this ready before contacting Customer Care

  • New account number and old account information if available.
  • Service address and account holder name.
  • Current bill and previous bill.
  • Payment confirmation if you recently paid.
  • Leak repair receipt, plumber invoice, photos, or parts receipt.
  • Notes about irrigation, guests, new tenants, outdoor water use, or appliance changes.

Map to Gwinnett Water Resources Customer Care

Gwinnett Water Resources lists in-person Customer Care help at 684 Winder Highway in Lawrenceville. Use the map for location reference before visiting.

Gwinnett County Department of Water FAQs

How do I pay my Gwinnett County water bill online?

Use the official Gwinnett County Pay My Bill page. You can log in to your account or make a quick payment using the new payment website.

Why does Gwinnett County require a new water account number?

Gwinnett County launched a new water bill payment website. Customers need the new account number sent by email or mailed letter, and some customers also need an activation code.

What is Gwinnett Water Resources Customer Care phone number?

Call 678-376-6800 for Gwinnett Water Resources Customer Care.

What is the Gwinnett Water Resources email address?

For water bill help, use DWRCare@GwinnettCounty.com.

Can I pay my Gwinnett water bill by phone?

Yes. Call 678-376-6800 and follow the voice prompts. Gwinnett says automated phone payments can take 24 to 48 hours to post.

Where can I pay or get help in person?

Gwinnett Water Resources lists in-person help at 684 Winder Highway in Lawrenceville.

Will Gwinnett County charge late fees during the new website transition?

Gwinnett County says late fees will not be assessed until June 22, 2026 because of the payment website transition. Contact Customer Care for account-specific status.

Does Gwinnett County offer water bill assistance?

Gwinnett lists the Water Resources Assistance Program and Customer Advocates. Contact WRAP@GwinnettCounty.com or call 678-602-4559 for assistance guidance.

How do I start or stop Gwinnett County water service?

Use the official Water Resources start/stop/transfer service resources or call Customer Care at 678-376-6800.

Who do I contact for a leak or sewer backup?

Use the official Gwinnett Water Resources “Report a Problem” resources from the Water Resources page. For emergencies or unsafe situations, follow county emergency instructions.

Is WaterBillGuide.us the official Gwinnett County Water Resources website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, restore water service, approve assistance or represent Gwinnett County.

Best Next Step for Gwinnett County Water Customers

If your bill is normal, use the new official payment website and your new account number. If your account is not found, you need the activation code, or payment status is urgent, contact Customer Care before trying random payment links.

Pay / Log In Call 678-376-6800 New Account FAQs Assistance

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for Gwinnett County Department of Water Resources customers using official Gwinnett County payment, Customer Care, assistance, technical support, and Water Resources pages. It focuses on the new account number transition and practical payment help instead of generic water-bill filler.

WaterBillGuide.us is not Gwinnett County and does not process payments, access water accounts, restore service, approve assistance, or manage Gwinnett County Water Resources. For account-specific help, use the official Gwinnett County contacts and links listed above.

Official resources checked include Gwinnett County Pay My Bill, Pay Water Bill, Water Resources, Customer Care FAQs, Payment Assistance and Rebates, Technical Support, and the new account number/payment website update notice.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.